CN106598955A - Voice translating method and device - Google Patents
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- CN106598955A CN106598955A CN201510683791.7A CN201510683791A CN106598955A CN 106598955 A CN106598955 A CN 106598955A CN 201510683791 A CN201510683791 A CN 201510683791A CN 106598955 A CN106598955 A CN 106598955A
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Abstract
The applied embodiment relates to a method and a device for translating voice and comprises the steps of receiving a voice call request from a terminal device, wherein the voice call request carries the identification of the terminal device; obtaining the home location information of the terminal device according to the identification of the terminal device; determining the corresponding target language type according to the home location information; when a first voice message in a source language type sent to the terminal device is received, translating the first voice message in the source language type to a first voice message in the target language type; and sending the first voice message in the target language type to the terminal device. According to the method and the device, user experience can be improved.
Description
Technical field
The application is related to field of computer technology, more particularly to a kind of voice translation method and device.
Background technology
In conventional art, call center forwards or exports the voice letter when voice messaging is received, directly
Breath, e.g., when contact staff counseling problem of the user to call center, call center is directly by customer service people
The voice messaging (usually mandarin) of member's input is forwarded to terminal unit, but when the use of terminal unit
Do not understand above-mentioned voice messaging or compare custom and receive the voice messaging of local language form (e.g., in family
Dialect) when, then the mode of the above-mentioned voice messaging for directly forwarding contact staff's input to terminal unit, meeting
Affect the experience of user.
The content of the invention
The embodiment of the present application provides a kind of voice translation method and device, can be with the use of identification terminal equipment
The language form that family is used, such that it is able to lift the experience of user.
First aspect, there is provided a kind of voice translation method, the method includes:
The voice call request that receiving terminal apparatus send, in institute's voice call request the terminal is carried
The mark of equipment;
According to the mark of the terminal unit, the information of home location of the terminal unit is obtained;
According to the information of home location, corresponding target language type is determined;
When the first voice messaging of the original language type sent to the terminal unit is received, will be described
First voice messaging of original language type is translated as the first voice messaging of the target language type;
The first voice messaging of the target language type is sent to the terminal unit.
With reference in a first aspect, in the first implementation of first aspect, methods described also includes:
Receive the second voice messaging of the target language type that the terminal unit sends;
Second voice messaging of the target language type is translated as into the second voice of the original language type
Information;
Export the second voice messaging of the original language type.
With reference to the first implementation of first aspect or first aspect, second in first aspect is real
In existing mode, methods described also includes:
The target voice of target language type described in predefined at least one, wherein, the target voice with
The source voice of the original language type is associated, and the target voice refers to the language of the target language type
Minimum phonetic unit in message breath, the source voice is referred in the voice messaging of the original language type most
Little phonetic unit.
With reference to second implementation of first aspect, in the third implementation of first aspect, institute
State the first voice letter that the first voice messaging of the original language type is translated as the target language type
Breath, specially:
First voice messaging of the original language type is divided into into one or more source voices, and search with
The associated target voice of each source voice in one or more of source voices;
According to the target voice, the first voice messaging of the target language type is determined.
With reference to any one implementation in above-mentioned three kinds of implementations of first aspect or first aspect,
In 4th kind of implementation of one side, translate in first voice messaging by the original language type
Before for the first voice messaging of the target language type, methods described also includes:
Receive described for indicating to be translated as the voice messaging of the original language type from the terminal unit
The instruction message of the voice messaging of target language type.
Second aspect, there is provided a kind of speech translation apparatus, the device includes:Receiving unit, acquisition are single
Unit, determining unit, translation unit and transmitting element;
The receiving unit, for the voice call request that receiving terminal apparatus send, the audio call
The mark of the terminal unit is carried in request;
The acquiring unit, the mark of the terminal unit for being received according to the receiving unit, obtains
Take the information of home location of the terminal unit;
The determining unit, for the information of home location obtained according to the acquiring unit, it is right to determine
The target language type answered;
The translation unit, for working as the first of the original language type sent to the terminal unit is received
During voice messaging, the first voice messaging of the original language type is translated as into what the determining unit determined
First voice messaging of the target language type;
The transmitting element, for sending the first voice of the target language type to the terminal unit
Information.
With reference to second aspect, in the first implementation of second aspect, described device also includes:It is defeated
Go out unit;
The receiving unit, is additionally operable to receive the of the target language type that the terminal unit sends
Two voice messagings;
The translation unit, is additionally operable to the second of the target language type of receiving unit reception
Voice messaging is translated as the second voice messaging of the original language type;
The output unit, for exporting the second language of the original language type of the translation unit translation
Message ceases.
With reference to the first implementation of second aspect or second aspect, second in second aspect is real
In existing mode, described device also includes:Predefined unit, for predefining target language described at least one
The target voice of speech type, wherein, the target voice is associated with the source voice of the original language type,
The target voice refers to phonetic unit minimum in the voice messaging of the target language type, the source
Voice refers to phonetic unit minimum in the voice messaging of the original language type.
With reference to second implementation of second aspect, in the third implementation of second aspect, institute
State translation unit specifically for:
First voice messaging of the original language type is divided into into one or more source voices, and search with
The associated target voice of each source voice in one or more of source voices;
According to the target voice, the first voice messaging of the target language type is determined.
With reference to any one implementation in above-mentioned three kinds of implementations of second aspect or second aspect,
In 4th kind of implementation of two aspects, the receiving unit is additionally operable to from the terminal unit receive use
The voice messaging of the original language type is translated as the voice messaging of the target language type in instruction
Indicate message.
Voice translation method and device that the application is provided, the voice call request that receiving terminal apparatus send,
The mark of the terminal unit is carried in institute's voice call request;According to the mark of the terminal unit,
Obtain the information of home location of the terminal unit;According to the information of home location, corresponding target language is determined
Speech type;When the first voice messaging of the original language type sent to the terminal unit is received, will
First voice messaging of the original language type is translated as the first voice messaging of the target language type;
The first voice messaging of the target language type is sent to the terminal unit.Namely in the application, solution
The direct voice messaging to terminal unit transmission source language form in prior art of having determined, and the user for causing
The problem of experience difference.
Description of the drawings
The voice translation method flow chart that Fig. 1 is provided for a kind of embodiment of the application;
The speech translation apparatus schematic diagram that Fig. 2 is provided for the application another kind embodiment.
Specific embodiment
To make the purpose, technical scheme and advantage of the embodiment of the present application clearer, below in conjunction with this Shen
Accompanying drawing that please be in embodiment, is clearly and completely described to the technical scheme in the embodiment of the present application,
Obviously, described embodiment is some embodiments of the present application, rather than the embodiment of whole.It is based on
Embodiment in the application, those of ordinary skill in the art are obtained under the premise of creative work is not made
The every other embodiment for obtaining, belongs to the scope of the application protection.
For ease of the understanding to the embodiment of the present application, done further with specific embodiment below in conjunction with accompanying drawing
Explanation, embodiment do not constitute the restriction to the embodiment of the present application.
Voice translation method and device that the embodiment of the present application is provided, it is adaptable to which call center's docking is transmitted/received to be sent
The scene translated of voice messaging, e.g., call center can be to the original language that sends to terminal unit
The voice messaging of type is translated as the voice messaging of target language type, and herein, original language type is referred to exhales
The type (e.g., mandarin) of the voice messaging that the contact staff for crying center is input into, and target language type
For the corresponding language form of ownership place of terminal unit, namely target language type is the user of terminal unit
Can understand or compare the language form (e.g., dialect) that custom receives.
Above-mentioned call center can include phonetic incepting system and speech translation system, wherein, phonetic incepting
System is used for the voice messaging of the user input of receiving terminal apparatus;And/or, receive contact staff's input
Voice messaging, speech translation system is used to for the voice messaging of original language type to be translated as target language type
Voice messaging;And/or, the voice messaging of target language type is translated as into the voice letter of original language type
Breath.
Certainly, in actual applications, the voice translation method of the application can also be applied to any can connect
Sending voice information, and the scene translated to voice messaging are transmitted/received, e.g., terminal unit calling terminal sets
Standby scene, the application is not construed as limiting to this.
The voice translation method flow chart that Fig. 1 is provided for a kind of embodiment of the application.The execution of methods described
Main body can be the equipment with disposal ability:Server either system or device, e.g., call center,
As shown in figure 1, methods described specifically can include:
Step 110, the voice call request that receiving terminal apparatus send is carried in institute's voice call request
The mark of the terminal unit.
The voice call request that i.e. the phonetic incepting system of call center can be sent with receiving terminal apparatus.This
Place, the mark of terminal unit can be the call number of terminal unit.
In the minds of in a call, above-mentioned terminal unit can be mobile phone or base etc..Such as, user is passing through
When mobile phone or base are to Please ring for assistance for call center problem, then the phonetic incepting system of call center is just
The ringing number of carrying mobile phone or base in voice call request, and the voice call request can be received
Code etc..
Step 120, according to the mark of the terminal unit, obtains the information of home location of the terminal unit.
Herein, phonetic incepting system can call the interface that " ownership place inquiry system " is externally provided, and look into
The information of home location of terminal unit is ask, concrete querying method belongs to prior art, will not be described here.
Above-mentioned information of home location can be ownership place title or numbering etc., in this description, to belong to
Ground information is explanation as a example by ownership place title.
Step 130, according to the information of home location, determines corresponding target language type.
Herein, target language type for terminal unit the corresponding language form of ownership place, namely target language
The language form (e.g., dialect) that custom receives can be understood or be compared to speech type for the user of terminal unit.
It should be noted that the language form that phonetic incepting system default is received is original language type, namely calling
The type (e.g., mandarin) of the voice messaging of contact staff's input at center, can be represented with " aa ".
In the application, phonetic incepting system can in advance in locally created information of home location and object language class
Corresponding relation between type.In one example, above-mentioned corresponding relation can be recorded by the form of form,
As shown in table 1.
Table 1
Information of home location | Target language type |
A | XX |
B | YY |
C | ZZ |
As shown in table 1, when the information of home location of the terminal unit for getting when phonetic incepting system is " A ",
Then determine that its corresponding target language type is " XX ".
Certainly, table 1 is a kind of implementation of the application, in other implementations, ownership place letter
Corresponding relation between breath and target language type may not be one-to-one relation, as shown in table 2.
Table 2
As shown in table 2, when the information of home location of the terminal unit for getting when phonetic incepting system is " A ",
Then determine that corresponding target language type is " XX1 " and " XX2 ".
Alternatively, phonetic incepting system to terminal unit it is determined that after target language type, can send
The selection request of language form.In one example, when the target language type of above-mentioned determination is " XX "
When, then phonetic incepting system can to terminal unit send for point out user input select " XX " or
The selection instruction of " aa ", when user input is used to represent the selection instruction for selecting " XX ", then quite
The voice messaging of original language type is translated as into target language type for instruction in receiving from terminal unit
Voice messaging instruction message;Namely phonetic incepting system is in the voice that Source Type is forwarded to terminal unit
During information, the voice messaging of Source Type can be translated as the voice messaging of target language type.
Herein, it should be noted that when phonetic incepting system receives selecting for representing for user input
During the selection instruction of " aa ", then equivalent to not receiving for indicating the voice messaging of original language type
The instruction message of the voice messaging of target language type is translated as, then step 140- step 150 can be replaced
For:When the first voice messaging of the original language type sent to the terminal unit is received, directly will
First voice messaging of the original language type is forwarded to terminal unit.
In this manual, receiving for indicating the voice messaging of original language type from terminal unit
The instruction message for being translated as the voice messaging of target language type is illustrated.
Step 140, when the first voice messaging for receiving the original language type sent to the terminal unit
When, the first voice messaging of the original language type is translated as into the first voice of the target language type
Information.
Alternatively, the application can predefine the target voice of target language type described at least one, its
In, the target voice is associated with the source voice of the original language type, and the target voice refers to institute
Phonetic unit minimum in the voice messaging of target language type is stated, the source voice refers to the original language
Minimum phonetic unit in the voice messaging of type.
Herein, target voice is associated with source voice.For example, predefined a kind of target language
The target voice of speech type is as shown in table 3.
Table 3
Source voice | Target voice |
aa | 11 |
bb | 22 |
cc | 33 |
dd | 44 |
In table 3, " 11 ", " 22 ", " 33 " and " 44 " be " aa " in original language type,
The pronunciation of the target language type of " bb ", " cc " and " dd ".
Certainly, in actual applications, it is also possible to first set up between predefined target voice and word or word
Corresponding relation, and the corresponding relation set up between source voice and word or word.Afterwards, phonetic incepting is worked as
System receives the voice messaging of original language type, and when being forwarded to speech translation system, voiced translation system
The source voice included in voice messaging is first converted to word by system, then searches correspondence mesh according to word or word
Poster sound, finally determines the voice messaging of target language type;Or, it is also possible to original language is collected in advance
The conventional voice messaging of type, then predefines the voice letter of the target language type of the conventional voice messaging
Breath etc., afterwards, when phonetic incepting system receives the conventional voice messaging of above-mentioned original language type, will
The conventional voice messaging is forwarded to speech translation system, and the voice system of turning over directly reads corresponding object language
The voice messaging of type.
It should be noted that first voice messaging of the original language type is translated as into institute in step 140
The first voice messaging of target language type is stated, specially:
First voice messaging of the original language type is divided into into one or more source voices, and search with
The associated target voice of each source voice in one or more of source voices;
According to the target voice, the first voice messaging of the target language type is determined.
As in previous example, it is assumed that the first voice messaging of the original language type that phonetic incepting system is received
For " aabbcc ", first voice messaging is forwarded to speech translation system by phonetic incepting system, by language
First voice messaging is divided into " aa ", " bb " and " cc " three source voices by sound translation system,
The target voice 11 that afterwards reading is associated with three source voices from table 3 ", " 22 ", " 33 ",
Three target voices are combined, it is possible to constitute the first voice messaging of target language type
“112233”。
Step 150, to the terminal unit the first voice messaging of the target language type is sent.
Speech translation system translation obtain the first voice messaging of target language type when, by the target language
First voice messaging of speech type is sent to phonetic incepting system, and phonetic incepting system is again by above-mentioned target language
First voice messaging of speech type is sent to terminal unit.
Alternatively, the phonetic incepting system can also be received for indicating the voice of target language type
Information is translated as the instruction message of the voice messaging of original language type.As in previous example, worked as phonetic incepting
System receives when selecting the selection instruction of " XX " for expression of user input, can export for carrying
Show that contact staff's input selects the selection instruction of " XX " or " aa ", when contact staff is input into for table
When showing the selection instruction of selection " aa ", then equivalent to receiving for indicating the language of target language type
Message breath is translated as the instruction message of the voice messaging of original language type.When phonetic incepting system receives this
After indicating message, the present processes can also comprise the steps:
Step X, receives the second voice messaging of the target language type that the terminal unit sends.
Step Y, by the second voice messaging of the target language type the of the original language type is translated as
Two voice messagings.
Step Z, exports the second voice messaging of the original language type.
As an example it is assumed that phonetic incepting system is " 112233 " from the voice messaging that terminal unit is received,
Above-mentioned voice messaging is forwarded to speech translation system by phonetic incepting system, and speech translation system will
" 112233 " are translated as " aabbcc ", and interpretation method herein can be found in described in step 140;Afterwards
" aabbcc " is forwarded to phonetic incepting system by language translation system, is finally exported by phonetic incepting system
The voice messaging.
If it is understood that phonetic incepting system receives selecting for instruction for contact staff's input
During the selection instruction of " aa ", then do not receive equivalent to phonetic incepting system above-mentioned for indicating target
When the voice messaging of language form is translated as the instruction message of the voice messaging of original language type, such as previous example
In son, then phonetic incepting system is directly exported when the second voice messaging of target language type is received
Second voice messaging of the target language type.
It should be noted that phonetic incepting of the prior art can be solved by above-mentioned steps X- step Z
System directly exports the local language form in the voice messaging of the local language form of user input
Voice messaging when, because contact staff may not understand the voice messaging of the language form, and caused
The technical problem of the problem of user is not can effectively solve the problem that, such that it is able to improve the efficiency of user's counseling problem.
The voice translation method that the application is provided, the voice call request that receiving terminal apparatus send is described
The mark of the terminal unit is carried in voice call request;According to the mark of the terminal unit, obtain
The information of home location of the terminal unit;According to the information of home location, corresponding object language class is determined
Type;When the first voice messaging of the original language type sent to the terminal unit is received, will be described
First voice messaging of original language type is translated as the first voice messaging of the target language type;To institute
State the first voice messaging that terminal unit sends the target language type.Thus, it is possible to lift user's
Experience.
With above-mentioned voice translation method accordingly, a kind of speech translation apparatus that the embodiment of the present application is also provided,
As shown in Fig. 2 the device includes:Receiving unit 201, acquiring unit 202, determining unit 203, turn over
Translate unit 204 and transmitting element 205.
Receiving unit 201, for the voice call request that receiving terminal apparatus send, the audio call please
Seek the middle mark for carrying the terminal unit.
Acquiring unit 202, the mark of the terminal unit for being received according to receiving unit 201 is obtained
The information of home location of the terminal unit.
Determining unit 203, for the information of home location obtained according to acquiring unit 202, it is determined that correspondence
Target language type.
Translation unit 204, for when the first language for receiving the original language type sent to the terminal unit
When message ceases, the first voice messaging of the original language type is translated as into the institute that determining unit 203 determines
State the first voice messaging of target language type.
Translation unit 204 specifically for:First voice messaging of the original language type is divided into into one
Or multiple source voices, and search the target being associated with each source voice in one or more of source voices
Voice;According to the target voice, the first voice messaging of the target language type is determined.
Transmitting element 205, for sending the first voice letter of the target language type to the terminal unit
Breath.
Alternatively, described device also includes:Output unit 206.
Receiving unit 201, is additionally operable to receive the second of the target language type that the terminal unit sends
Voice messaging.
Translation unit 204, is additionally operable to the second language of the target language type for receiving receiving unit 201
Message breath is translated as the second voice messaging of the original language type.
Output unit 206, for exporting the second voice of the original language type of the translation of translation unit 204
Information.
Alternatively, described device also includes:Predefined unit 207, for predefining mesh described at least one
The target voice of mark language form, wherein, the source voice phase of the target voice and the original language type
Association, the target voice refers to phonetic unit minimum in the voice messaging of the target language type,
The source voice refers to phonetic unit minimum in the voice messaging of the original language type.
Alternatively, receiving unit 201, are additionally operable to from the terminal unit receive for indicating the source language
The voice messaging of speech type is translated as the instruction message of the voice messaging of the target language type.
The function of each functional module of the embodiment of the present application device, can pass through each of said method embodiment
Step realizing, therefore, the specific work process of the device that the application is provided, here is not repeated again.
The speech translation apparatus that the application is provided, the voice that the receiving terminal apparatus of receiving unit 201 send is exhaled
Request is cried, the mark of the terminal unit is carried in institute's voice call request;The basis of acquiring unit 202
The mark of the terminal unit, obtains the information of home location of the terminal unit;The basis of determining unit 203
The information of home location, determines corresponding target language type;Translation unit 204 is when receiving to described
During the first voice messaging of the original language type that terminal unit sends, by the first language of the original language type
Message breath is translated as the first voice messaging of the target language type;Transmitting element 205 is to the terminal
Equipment sends the first voice messaging of the target language type.Thus, it is possible to lift the experience of user.
Professional should further appreciate that, with reference to the embodiments described herein description
The object and algorithm steps of each example, can be come with electronic hardware, computer software or the combination of the two
Realize, in order to clearly demonstrate the interchangeability of hardware and software, in the above description according to function
Generally describe the composition and step of each example.These functions are come with hardware or software mode actually
Perform, depending on the application-specific and design constraint of technical scheme.Professional and technical personnel can be to every
Individual specific application using different methods to realize described function, but it is this realize it is not considered that
Beyond scope of the present application.
The step of method described with reference to the embodiments described herein or algorithm, can be with hardware, process
The software module that device is performed, or the combination of the two is implementing.Software module can be placed in random access memory
(RAM), internal memory, read only memory (ROM), electrically programmable ROM, electrically erasable ROM,
Known any other form in depositor, hard disk, moveable magnetic disc, CD-ROM or technical field
Storage medium in.
Above-described specific embodiment, the purpose, technical scheme and beneficial effect to the application is carried out
Further describe, should be understood that the specific embodiment that the foregoing is only the application and
, it is not used to limit the protection domain of the application, it is all within spirit herein and principle, done
Any modification, equivalent substitution and improvements etc., should be included within the protection domain of the application.
Claims (10)
1. a kind of voice translation method, it is characterised in that the method includes:
The voice call request that receiving terminal apparatus send, in institute's voice call request the terminal is carried
The mark of equipment;
According to the mark of the terminal unit, the information of home location of the terminal unit is obtained;
According to the information of home location, corresponding target language type is determined;
When the first voice messaging of the original language type sent to the terminal unit is received, will be described
First voice messaging of original language type is translated as the first voice messaging of the target language type;
The first voice messaging of the target language type is sent to the terminal unit.
2. method according to claim 1, it is characterised in that methods described also includes:
Receive the second voice messaging of the target language type that the terminal unit sends;
Second voice messaging of the target language type is translated as into the second voice of the original language type
Information;
Export the second voice messaging of the original language type.
3. method according to claim 1 and 2, it is characterised in that methods described also includes:
The target voice of target language type described in predefined at least one, wherein, the target voice with
The source voice of the original language type is associated, and the target voice refers to the language of the target language type
Minimum phonetic unit in message breath, the source voice is referred in the voice messaging of the original language type most
Little phonetic unit.
4. method according to claim 3, it is characterised in that described by the original language type
First voice messaging is translated as the first voice messaging of the target language type, specially:
First voice messaging of the original language type is divided into into one or more source voices, and search with
The associated target voice of each source voice in one or more of source voices;
According to the target voice, the first voice messaging of the target language type is determined.
5. the method according to any one of claim 1-4, it is characterised in that described by the source
First voice messaging of language form is translated as before the first voice messaging of the target language type, institute
Stating method also includes:
Receive described for indicating to be translated as the voice messaging of the original language type from the terminal unit
The instruction message of the voice messaging of target language type.
6. a kind of speech translation apparatus, it is characterised in that the device includes:Receiving unit, acquiring unit,
Determining unit, translation unit and transmitting element;
The receiving unit, for the voice call request that receiving terminal apparatus send, the audio call
The mark of the terminal unit is carried in request;
The acquiring unit, the mark of the terminal unit for being received according to the receiving unit, obtains
Take the information of home location of the terminal unit;
The determining unit, for the information of home location obtained according to the acquiring unit, it is right to determine
The target language type answered;
The translation unit, for working as the first of the original language type sent to the terminal unit is received
During voice messaging, the first voice messaging of the original language type is translated as into what the determining unit determined
First voice messaging of the target language type;
The transmitting element, for sending the first voice of the target language type to the terminal unit
Information.
7. device according to claim 6, it is characterised in that described device also includes:Output is single
Unit;
The receiving unit, is additionally operable to receive the of the target language type that the terminal unit sends
Two voice messagings;
The translation unit, is additionally operable to the second of the target language type of receiving unit reception
Voice messaging is translated as the second voice messaging of the original language type;
The output unit, for exporting the second language of the original language type of the translation unit translation
Message ceases.
8. the device according to claim 6 or 7, it is characterised in that described device also includes:In advance
Definition unit, for predefining the target voice of target language type described at least one, wherein, it is described
Target voice is associated with the source voice of the original language type, and the target voice refers to the target language
Minimum phonetic unit in the voice messaging of speech type, the source voice refers to the language of the original language type
Minimum phonetic unit in message breath.
9. device according to claim 8, it is characterised in that the translation unit specifically for:
First voice messaging of the original language type is divided into into one or more source voices, and search with
The associated target voice of each source voice in one or more of source voices;
According to the target voice, the first voice messaging of the target language type is determined.
10. the device according to any one of claim 6-9, it is characterised in that the receiving unit,
It is additionally operable to from the terminal unit receive for indicating for the voice messaging of the original language type to be translated as institute
State the instruction message of the voice messaging of target language type.
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CN110648553B (en) * | 2019-09-26 | 2021-05-28 | 北京声智科技有限公司 | Site reminding method, electronic equipment and computer readable storage medium |
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