CN113010058B

CN113010058B - Information processing method, device, equipment and storage medium

Info

Publication number: CN113010058B
Application number: CN202110257552.0A
Authority: CN
Inventors: 杨冰瑶; 朱向冬; 恩克; 魏博亚; 张黎; 胡国博; 其他发明人请求不公开姓名
Original assignee: Hanhai Information Technology Shanghai Co Ltd
Current assignee: Hanhai Information Technology Shanghai Co Ltd
Priority date: 2021-03-09
Filing date: 2021-03-09
Publication date: 2023-01-06
Anticipated expiration: 2041-03-09
Also published as: CN113010058A

Abstract

The application provides an information processing method, an information processing device, equipment and a storage medium, belongs to the technical field of information processing, and aims to provide convenient and simple travel service for a user, wherein the method comprises the following steps: responding to the operation of a first user entering a target page, and sending user information of the first user to a server; receiving and outputting inquiry information returned by the server aiming at the user information, wherein the inquiry information comprises voice information and text information for prompting a user to place an order, and the inquiry information comprises preset trigger information; and when the preset trigger information is detected to be triggered, sending a transport capacity request to the server.

Description

Information processing method, device, equipment and storage medium

Technical Field

The present application relates to the field of information processing technologies, and in particular, to an information processing method, apparatus, device, and storage medium.

Background

With the development of internet network technology, a network appointment platform is generated. The network car booking platform generally provides travel services for users, in the related technology, when a user enters the network car booking platform, the user can input a destination address to be visited and select a departure address for getting on a car, the network car booking platform provides intelligent car calling services for the user, and in some scenes, the network car booking platform can also provide transport capacity of different car types for the user to screen and provide options of car pooling, windward driving and the like so as to provide diversified car using services for the user.

Therefore, services provided by the online taxi appointment platform in the related art generally develop towards a diversification trend, and the trend attracts the use of a plurality of users. However, diversified services also have cumbersome operations and are not friendly to certain types of users. For example, for an old user, the frequency of use of APP by the old user is low, and the adaptability is poor, so that the efficiency of using the service provided by the network appointment platform is low, and the experience is poor.

Therefore, how to provide convenient travel service for some types of users is a technical problem to be solved urgently.

Disclosure of Invention

In order to solve the above problem, the present application provides an information processing method, apparatus, device and storage medium, which are intended to provide a convenient and simple travel service for a user.

In a first aspect of the embodiments of the present application, an information processing method is provided, where the method includes:

responding to the operation of a first user entering a target page, and sending user information of the first user to a server;

receiving and outputting inquiry information returned by the server aiming at the user information, wherein the inquiry information comprises voice information and text information for prompting a user to place an order, and the inquiry information comprises preset trigger information;

and when the preset trigger information is detected to be triggered, sending a transport capacity request to the server.

In a second aspect of the embodiments of the present invention, there is provided an information processing method, including:

generating inquiry information corresponding to the user information according to the user information sent by the first client, wherein the inquiry information comprises voice information and text information for prompting a user to place an order, and the inquiry information comprises preset trigger information;

sending the query information to the first client;

receiving a transport capacity request sent by the first client, wherein the transport capacity request is sent by the first client when the preset trigger information is detected to be triggered;

the capacity request is distributed to a second client.

In a third aspect of the embodiments of the present invention, there is provided an information processing apparatus including:

the information sending module is used for responding to the operation that a first user enters a target page and sending the user information of the first user to a server;

the information display module is used for receiving and outputting inquiry information returned by the server aiming at the user information, wherein the inquiry information comprises voice information and text information for prompting a user to place an order, and the inquiry information comprises preset trigger information;

and the request sending module is used for sending a transport capacity request to the server when the preset trigger information is detected to be triggered.

In a fourth aspect of the embodiments of the present invention, there is provided an information processing apparatus, including:

the information generating module is used for generating inquiry information corresponding to the user information according to the user information sent by the first client, wherein the inquiry information comprises voice information and text information for prompting the user to place an order, and the inquiry information comprises preset trigger information;

the information sending module is used for sending the inquiry information to the first client;

a request receiving module, configured to receive a capacity request sent by the first client, where the capacity request is sent by the first client when detecting that the preset trigger information is triggered;

and the allocation module is used for allocating the capacity request to the second client.

An embodiment of the present application further provides an electronic device, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and when the processor executes the computer program, the information processing method according to the first aspect or the second aspect is implemented.

Embodiments of the present application further provide a non-transitory computer-readable storage medium, where instructions in the storage medium, when executed by a processor, can perform operations performed by the information processing method according to the first aspect or the second aspect.

According to the method and the device, the user information of the first user can be sent to the server in response to the operation of the first user entering the target page, and then after the query information returned by the server for the user information is received, the query information can be output, wherein the query information comprises voice information and text information for prompting the user to place an order, and the query information can comprise preset trigger information; and when the preset trigger information is detected to be triggered, sending a transport capacity request to the server.

On one hand, the inquiry information comprises text information and voice information, so that the voice broadcasting service can be provided for the user, the character display service can be provided for the user, and the double inquiry effects of voice inquiry and character inquiry are achieved, so that the convenient service can be provided for the old user with poor eyesight or hearing. On the other hand, the text message can comprise the preset trigger information, so that the user can send the transport capacity request only by clicking the preset trigger information, the one-touch car calling can be realized, the problem that the user can send the transport capacity request only by manually inputting the destination address is solved, and the user experience is optimized. On the other hand, as long as the user is detected to enter the target page, the user information is sent to the server, then the inquiry information can be output in a voice mode, the user can complete one-key calling only by clicking the preset trigger information, excessive operation of the user is not needed, and therefore the vehicle calling process of the user is simplified, and the use experience of the user is optimized.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings required to be used in the description of the embodiments or the related art will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive labor.

FIG. 1 is a flow chart illustrating steps of an information processing method according to an embodiment of the present application;

FIG. 2 is a schematic diagram of a user interface with query information output according to an embodiment of the present application;

FIG. 3 is a schematic diagram illustrating a variation of a schematic diagram of a user interface outputting query information according to an embodiment of the present application;

FIG. 4 is a flow chart illustrating steps further included in an embodiment of the present application;

FIG. 5 is a schematic diagram of a user interface with order receiving information output according to an embodiment of the present application;

FIG. 6 is a flow chart illustrating steps further included in the present application;

FIG. 7 is a flow chart illustrating steps of another information processing method according to an embodiment of the present application;

fig. 8 is a schematic diagram of a framework of an information processing apparatus according to an embodiment of the present application;

fig. 9 is a schematic diagram of a framework of another information processing apparatus according to an embodiment of the present application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some, but not all, embodiments of the present application. All other embodiments obtained by a person of ordinary skill in the art based on the embodiments in the present application without making any creative effort belong to the protection scope of the present application.

It should be noted that the terms "first," "second," and the like in the description and claims of this application and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the application described herein are capable of operation in sequences other than those illustrated or described herein. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present application. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the application, as detailed in the appended claims.

In view of the above problems, the present application proposes a technical concept of interactive inquiry and one-touch car calling based on usage habits of some special groups, and designs an information processing method under the technical concept to provide a more convenient and simple travel service for a user, that is, the user can realize one-touch car calling without inputting a destination address.

Referring to fig. 1, fig. 1 is a flowchart illustrating steps of an information processing method according to an embodiment of the present application, where the information processing method according to the present application may be applied to a client, and a user of the client may refer to a user with a travel demand, that is, a passenger-oriented client. As shown in fig. 1, the information processing method may specifically include the following steps:

step S101: and responding to the operation of the first user for entering the target page, and sending the user information of the first user to a server.

In this embodiment, the first user may be any user of the passenger-oriented client, and may include an elderly user, or may include other types of users, for example, young users, and the application does not limit the group of users, but is more convenient and practical for some users who are disabled by using APP, such as the elderly user.

The target page may be a page dedicated to providing the one-key car-calling service of the present application on the client, for example, an entry into the target page may be set on a home page provided by the client, and when the user clicks the entry, the car-calling service provided by the present application may be used.

Of course, in order to enable the user to quickly identify the entry into the target page on the home page, the icon of the entry may be displayed in a highlight on the home page, for example, the icon of the entry may be displayed in an enlarged manner on four end points of the home page, so that the user can see the icon of the entry when entering the home page, and click on the entry into the target page.

When the fact that the first user clicks the icon of the entrance to enter the target page is detected, the client side can send the user information of the first user to the server. The user information of the first user may include a user ID registered by the first user on the platform and location information where the user is currently located. After the user information of the first user is sent to the server, the server may determine, according to the user information, a current location of the first user and determine whether the first user is a first-order user.

Step S102: and receiving and outputting inquiry information returned by the server aiming at the user information, wherein the inquiry information comprises voice information and text information for prompting the user to place an order, and the inquiry information comprises preset trigger information.

In this embodiment, the query information returned by the server may include voice information and text information, and the query information is mainly used to prompt the user to place an order, and in practice, is mainly used to prompt the user how to place an order. Specifically, both the text message and the voice message of the query message may include preset trigger information, and the preset trigger information may be pre-edited information, for example, "call car by one key", or of course, other trigger information that can be triggered may also be included, which is not limited herein.

When the client outputs the query information, the voice information can be broadcasted in a voice mode and the text information can be rendered to the page, and when the text information is rendered, the preset trigger information can be rendered into a control so that the preset trigger information can be operated.

In order to enable the voice information of the application to be played repeatedly, a replay control can be set, and therefore the client can play the voice information when detecting that the replay control is triggered, and the purpose of playing the voice information repeatedly is achieved. Of course, to implement the repeated playing of the voice information, the client may cache the voice information in the query information until the user clicks the preset trigger information.

The content of the voice information and the text information may be the same, and it may be understood that the same information content is expressed by two different expression representations. For example, if the voice message is "call you to call a taxi" by clicking one key, the text message may also be "call you to call a taxi" by clicking one key, wherein the "call you to call a taxi" in the text message is rendered as a control. Therefore, when the user is reminded through the voice information, the user with poor eyesight can obtain the information content conveniently, and the user with poor hearing can obtain the information content conveniently through the text information.

Generally, for example, for an elderly user, although the state of hearing and eyesight is not good, for them, a touch operation on a screen with a finger is still the most convenient way for them to manipulate, compared with operations such as voice recognition and voice control. Therefore, according to the method and the device, the preset trigger information is embedded into the text information, and the preset trigger information is rendered into the control, so that the operation of a user can be more convenient, the operation habit of the user can be more met, and the convenient and fast interface operation experience can be brought.

In some embodiments, to facilitate the user's taxi calling operation, the preset trigger information may be rendered to a different color and a different size from other information in the text information, for example, the preset trigger information may be blue or red, while other information may be black, and the font of the preset trigger information may be larger than that of the other information. Or after the preset trigger information is copied, the copied preset trigger information is independently rendered to serve as a large control, and the large control is displayed at a preset position which can be operated by a user, so that some old users can distinguish the preset trigger information at a glance and click, and the time spent on searching the information needing clicking in the page is reduced.

Referring to fig. 2, fig. 2 is a schematic diagram showing an interface of inquiry information displayed on a page, and "calling by clicking one key is that you call a taxi and inform a driver of a destination after getting on a taxi" shown in fig. 2 is the inquiry information, wherein blue "calling by one key" is the preset trigger information.

Step S103: and when the preset trigger information is detected to be triggered, sending a transport capacity request to the server.

In this embodiment, the client may monitor whether the preset trigger information is triggered, specifically, the preset trigger information may be triggered in a click manner, a touch manner, or a voice manner, and if the preset trigger information is triggered, the client may generate the transportation capacity request and send the transportation capacity request to the server. The method comprises the steps that when a first user enters a target page to click preset trigger information, the user does not need to input a destination address, and then a second user who receives an order and transport capacity request is prompted by a server to input the destination address, so that a stroke is completed, the user only needs to click the preset trigger information, redundant operation is not needed in the middle, extremely simple car-driving service is provided, extremely simple car-driving experience is obtained for the user, and the travel requirements of users who are inexperienced in APP usage are met. The capacity request may include user information of the first user and current location information of the first user.

By adopting the technical scheme of the embodiment of the application, the inquiry information comprises the text information and the voice information, so that the voice broadcasting service can be provided for the user, the character display service can be provided for the user, the dual inquiry effect of voice inquiry and character inquiry can be achieved, and the convenient service can be provided for the old user with poor eyesight or hearing. In addition, the text information can comprise the preset trigger information, so that the user can send the transport capacity request only by clicking the preset trigger information, the one-touch car calling can be realized, the problem that the user can send the transport capacity request only by manually inputting the destination address is solved, and the user experience is optimized.

In this embodiment, the user may send the transportation capacity request by clicking the preset trigger information without inputting a destination address by the user, but in one example, in order to optimize the experience of the user and avoid the problem that the user is easy to forget or cannot accurately express the name of the destination address when the user gets on the vehicle and informs the destination address, the destination address of the first user who calls the vehicle this time may be predicted according to the historical data of the first user who calls the vehicle when the first user is not the first user.

Accordingly, in one example, the query information may include a destination address. The destination address may be determined by the server according to the historical taxi-calling behavior data of the first user, and specifically may be determined according to the destination address reached from the current location by the first user in the historical time period. For example, if the current time is 9 am, and the first user arrived at university a from home at 9 am the previous day, then it may be determined that the destination address of the current call is university a.

The query information can accordingly be understood as information which queries the predicted destination address as to whether it is the destination address to which it is to be reached. Specifically, a confirmation or denial operation for a destination address may be detected, if a confirmation operation for the destination address is detected, a capacity request carrying the destination address may be sent to the server, and if a denial operation for the destination address is detected, a capacity request carrying a preset identifier for instructing a second user who accepts the capacity request to input a destination address may be sent to the server.

Specifically, in one example, different prompt messages indicating the preset trigger message action are output according to the confirmation or denial operation. Wherein, different prompt messages indicating the preset trigger information function can be understood as: the output prompt information can be used for representing the confirmation or denial operation of the destination address, and further can send a capacity request carrying different information contents to the server.

For example, when a confirmation operation for the destination address is detected, corresponding first prompt information may be presented, where the first prompt information includes the preset trigger information. And displaying corresponding second prompt information under the condition that a denial operation aiming at the destination address is detected, wherein the second prompt information comprises the preset trigger information.

In order to meet the habit of clicking an operation page by a user, under the condition that the query information includes the destination address, the query information may further include a preset first option and a preset second option, wherein both the preset first option and the preset second option may be rendered into a control and then displayed on the page. The preset first option may be yes, and the preset second option may be no.

The client can detect which option of a preset first option and a preset second option is clicked, and if the option representing the destination address confirmation is clicked, the representation detects the confirmation operation aiming at the destination address, so that the corresponding first prompt information can be displayed; if the option for indicating denial of the destination address is clicked, the indication detects denial operation for the destination address, and thus, corresponding second prompt information can be displayed.

And the first prompt message and the second prompt message both comprise preset trigger information. Of course, the preset trigger information in the first prompt information and the second prompt information is rendered into a control so that the control can be clicked. The first prompt message can represent that the destination address is set, and the second prompt message can represent that the destination address is informed to a driver of getting on the bus, so that the user can start different taxi calling processes through confirmation or denial of the destination address.

Correspondingly, when the operation that the preset trigger information in the first prompt information is clicked is detected, a transport capacity request carrying the destination address can be sent to the server; and when detecting that the preset trigger information in the second prompt message is clicked, sending a transportation capacity request carrying a preset identifier to the server, wherein the preset identifier is used for indicating a second user of the order taking transportation capacity request to input a destination address.

It can be seen that when the inquiry information includes the destination address, simple interactive operation can be completed with the user in an inquiry type conversation mode, so that the user can confirm whether to go to the destination address predicted by the server, the user can click yes or no, then corresponding prompt information is displayed to the user according to the confirmation of the user on the destination address, and the prompt information includes preset trigger information, so that the user can complete one-key car calling only by clicking the preset trigger information, and the first user is not required to input the destination address, and only the destination address is required to be confirmed.

If the user clicks the preset trigger information in the first prompt information, a capacity request carrying the destination address can be sent to the server, and thus, the destination address is set for the first user.

If the user clicks the preset trigger information in the second prompt information, the first user is identified to need to get on the vehicle to inform the driver of the destination address, and the capacity request carrying the preset identification can be sent to the server, so that the destination address is not set for the first user, and the first user does not need to input the destination address, but the driver (namely the second user receiving the capacity request) inputs the destination address.

Referring to fig. 3, a schematic diagram of an interface change of the query information displayed in an embodiment is shown, and as shown in fig. 3, a schematic diagram of an interface of the query information is shown on the left side, where the query information is "whether you want to go to company", "yes" and "no" are options provided for the user. When the user clicks yes, it is indicated that a confirmation operation on a destination address is detected, and further first prompt information can be output, wherein an interface schematic diagram showing the first prompt information is shown as a right-side image, the first prompt information is that "a destination is set for you, and a taxi is called by clicking one key", and if the user clicks "calling by one key", a capacity request is generated and sent to the server.

When the method is adopted, the destination address of the first user for calling the car at this time can be predicted according to the historical car-calling behavior data of the first user, and the user is prompted to confirm the destination address in the inquiry information, so that the problem that the user is easy to forget or cannot accurately express the name of the destination address when the user gets on the car and informs the destination address is solved, the user experience is optimized, and the error of the journey is avoided. Of course, the user is not required to actively input the destination address, whether or not the destination address needs to be predicted.

In one example, the server may further include an origin address in the query message returned for the first time according to the user information, and thus, the origin address may be included in both text information and voice information in the presentation query message.

Among the text information displayed in the page, the departure location address and other remaining information may be displayed at different positions, respectively, as shown in fig. 2 and 3, the inquiry information is displayed above the page, and the departure location address is displayed below the page. The departure place address is a boarding point determined according to the current position information of the first user. For some users who are not skilled in map use, the users do not need to give the option of modifying the boarding point on the map, namely, the boarding point determined by the server can be the optimal boarding point, and the users do not need to modify and edit the boarding point. Of course, the option of modifying the pick-up point is not given as an optional measure, but in practice it may also be given by a small icon.

In order to facilitate the result that the first user may quickly dispatch to the vehicle after dispatching to capacity, in an example, as shown in fig. 4, a flowchart of steps included in the embodiment of the present application is shown, and specifically, the client may perform the following steps:

step S401: receiving order receiving information returned by the server aiming at the transport capacity request, wherein the order receiving information comprises voice information and text information for prompting the target transport capacity to be dispatched, and the order receiving information comprises the position information of the second user.

In this embodiment, the order receiving information is sent to the client after the server schedules the target capacity, and accordingly, the order receiving information also includes voice information and text information, where the client may broadcast the voice information and render the text information, and of course, as described in the above embodiment, the voice information in the order receiving information also supports playback.

The order taking information may include, among other things, an identification of the target capacity of the order taking capacity request, such as a license plate number.

Step S402: and broadcasting voice information in the order receiving information, and generating a map page according to the departure place address and the position information of the second user.

The map page may be generated according to the departure location address and the location information of the second user, and a route from the departure location address to the location of the second user may be identified in the map page.

Of course, in some examples, in order to facilitate that the first user can accurately arrive at the departure location address, reduce the time cost and the experience spent by the first user in arriving at the departure location, after generating the map page, the client may further perform the following steps:

step S403: and receiving a streetscape thumbnail of the starting place address returned by the server aiming at the transport capacity request.

Generally, a map is generally true south and true north, and many users are actually not aware of which direction is south and which direction is north in the position of the user, so that the user is not used to navigate by using the map. In this embodiment, the client may further receive a street view thumbnail sent by the server.

The street view thumbnail is generally an image of the surrounding environment of the departure location address and a building, and can identify characteristics of the surrounding environment of the departure location address, so that a user can conveniently and accurately find the departure location address according to the characteristics of the surrounding environment, and the time cost and the energy spent by the first user in arriving at the departure location are reduced.

Step S404: and displaying the street view thumbnail at a position point corresponding to the departure address in the map page.

In the embodiment of the application, in order to facilitate the first user to accurately identify the departure location address, a street view thumbnail of the departure location address may be displayed in the map page, and specifically, the street view thumbnail may be displayed at a coordinate point of the departure location address in the map page.

Referring to fig. 5, a schematic diagram of a user interface in the embodiment of the present application is shown, as shown in fig. 5, including a map page, where a street view thumbnail is shown at a position point corresponding to a starting address in the map page.

Step S405: and displaying the enlarged image of the street view thumbnail according to the clicking operation of the street view thumbnail.

In this embodiment, the street view thumbnail can be magnified and viewed, and specifically, for the convenience of the operation of viewing the magnified image by the user, the click operation of the street view thumbnail by the user can be supported, so that when the client detects the click operation of the street view thumbnail, the magnified image of the street view thumbnail can be displayed, that is, the street view thumbnail is magnified and displayed, or the magnified image of the street view thumbnail can be understood as the original image for displaying the street view thumbnail.

When the method and the device are adopted, the street view thumbnail is displayed on the coordinate point of the departure place address in the map page, and the street view thumbnail is allowed to be displayed in an enlarged mode, so that a user can conveniently and accurately arrive at the departure place address according to the characteristics of the surrounding environment.

In one scenario, it may occur that the vehicle has reached the origin address, but the first user has not yet found the origin address. In this case, the driver generally needs to be contacted, but, considering some APP usage habits of, for example, elderly users, it may not be possible to successfully operate on the page to find the driver's phone number and make a call. Thus, in yet another embodiment of the present application, a solution is proposed that can actively push messages to help the user contact the driver. Specifically, referring to fig. 6, a flow chart of steps of the driver and passenger affiliation of the present application is shown, and specifically, the method may include the following steps:

step S601: and receiving contact inquiry information sent by the server, wherein the contact inquiry information comprises voice information and text information, and the contact inquiry information comprises preset confirmation options.

In this embodiment, the contact query is used to prompt whether the driver needs to actively contact the first user. Accordingly, the contact query message includes both voice message and text message, and of course, the contents of the voice message and the text message may be identical.

Wherein the text information in the contact query information includes a preset confirmation option, and the preset confirmation option is an option available for triggering and provided for the first user.

Step S602: and broadcasting voice information in the contact inquiry information, and displaying text information in the contact inquiry information.

In this embodiment, the voice information can be played in voice, and similarly, the voice information can be played repeatedly. And when the text information in the contact inquiry information is displayed, rendering the preset confirmation option as a control.

Step S603: and sending active contact reminding information to the server when the preset confirmation option is detected to be triggered.

Wherein the active contact reminder information is used to indicate that a second user taking an order for the capacity request actively contacts the first user.

In this embodiment, it may be detected whether a preset confirmation option is clicked, and if the preset confirmation option is clicked, active contact prompting information may be sent to the server, where the active contact prompting information is used to instruct a second user who accepts the waybill request to actively contact the first user, and of course, the active contact prompting information may include a terminal number of the first user, and the terminal number of the first user may finally reach the second user, so that the second user contacts the first user according to the terminal number.

Therefore, the second user can actively contact the first user, so that the first user only needs to answer the phone of the driver, the driver informs the first user how to reach the departure place address, or the first user informs the driver of the current position, and then the driver goes to the position of the first user to pick up the vehicle.

Of course, after the first user triggers the preset confirmation option, the server may return confirmation information to prompt the first user to pay attention to answer the call, and likewise, the returned confirmation information includes voice information and text information. For example, it may be: the driver is notified, asking you to answer the driver's phone.

Of course, if the first user does not trigger the preset confirmation option, the contact query message may be automatically replayed once in practice, and if the preset confirmation option is not triggered after the replay, the contact query message may be discarded.

When the first user arrives at the departure address and enters the vehicle, the first user starts the current journey, and it should be noted that, if the first user does not confirm the destination address, the first user can get on the vehicle to inform the driver of the destination address, and then the driver inputs the destination address.

In order to facilitate the settlement of the itinerary for the user at the end of the itinerary, in another embodiment, itinerary payment information may be sent to the client to remind the user of settlement. Specifically, the following process may be included:

firstly, travel payment information sent by the server is received, wherein the travel payment information comprises voice information and text information for prompting a user to pay.

And then, broadcasting voice information in the travel payment information, and displaying text information in the travel payment information.

In this embodiment, the travel payment information is used to prompt the user to make travel payment, so as to conform to diversified payment modes of the user, that is, to provide more payment options for the user, and the travel payment information may include at least two payment options. In one example, the at least two payment options may include: off-line payment and on-line payment.

Voice information in the journey payment information can be played, certainly, the voice information can still be played, text information in the journey payment information is rendered and displayed, and the payment option can also be rendered into a control for display.

And then, according to the operation that a target payment option in the at least two payment options is clicked, starting a payment page corresponding to the target payment option.

In this embodiment, if a target payment option belonging to online payment in the at least two payment options is clicked to indicate that the first user wishes to enable online payment, a payment page corresponding to the target payment option may be started, for example, the target payment option is a payment a, and a payment page supporting the payment a is opened to complete online payment.

Of course, if the payment option belonging to the offline payment in the at least two payment options is selected, the travel end information may be sent to the server, the server ends the travel, and all information generated by the travel is stored in the big database, so that the first user may perform the offline payment.

By adopting the technical scheme of the embodiment, on one hand, the first user can be supported to carry out travel settlement by adopting a plurality of payment modes, and on the other hand, when the first user adopts an on-line payment mode, the payment page corresponding to the target payment mode can be automatically started so as to facilitate the first user to finish payment in the payment page.

Based on the same inventive concept as the above embodiments, a second aspect of the embodiments of the present application provides an information processing method, which can be applied to a server, wherein the server is a service backend of a client for responding to a request issued by the client. Referring to fig. 7, a flowchart illustrating steps of an information processing method is shown, and as shown in fig. 7, the method may specifically include the following steps:

step S701: according to user information sent by a first client, inquiry information corresponding to the user information is generated, wherein the inquiry information comprises voice information and text information for prompting a user to place an order, and the inquiry information comprises preset trigger information.

In this embodiment, the first client is a client facing to a passenger, and the user information sent by the first client may include a user ID registered by the first user on the platform and current location information of the first user, so that the server may generate inquiry information according to the user information, where the inquiry information is mainly used to prompt the user to place an order. The text message includes preset trigger information, and the preset trigger information may be information edited in advance, for example, "call car by one key".

Step S702: and sending the inquiry information to the first client.

In this embodiment, the server may send the query information to the first client, where the first client may receive and output the query information, and specifically, the process in step S102 may be referred to, which is not described herein again.

Step S703: and receiving a transport capacity request sent by the first client, wherein the transport capacity request is sent by the first client when the preset trigger information is detected to be triggered.

In this embodiment, the transportation capability request sent by the first client may be received, where the process of sending the transportation capability request by the first client may refer to the process of step S103, and details are not described here.

Step S704: the capacity request is distributed to a second client.

In this embodiment, the second client may be a driver-oriented client, and the target transport capacity may be determined according to the current location information of the first user in the user information, and the transport capacity request may be sent to the second client where the target transport capacity is located.

In an example, the waybill information may be generated according to the waybill request, and then the waybill information is sent to the second client where the target waybill is located. The waybill information may include preset information content, and the preset information content is used for prompting a second user of the second client that the waybill is a care list and needs to inform a destination address after getting on a vehicle.

By adopting the technical scheme of the embodiment of the application, the inquiry information comprises the text information and the voice information, so that the voice broadcasting service can be provided for the user, the character display service can be provided for the user, the dual inquiry effect of voice inquiry and character inquiry can be achieved, and the convenient service can be provided for the old user with poor eyesight or hearing. Because the text information can comprise the preset trigger information, in this case, the user can send the transport capacity request only by clicking the preset trigger information, so that one-touch car calling can be realized, the problem that the transport capacity request can be sent only by manually inputting a destination address by the user is avoided, and the user experience is optimized.

The server may feed back the departure location address to the first client, so that the first user may know the boarding point of the first user on the first client. Specifically, when query information corresponding to the user information is generated according to the user information sent by the first client, the departure place address may be determined according to the current location information; generating inquiry information including the origin address.

The inquiry information may include the departure location address regardless of whether the first user is the first user. In the text information displayed in the page by the first client, the departure location address and other remaining information may be displayed at different positions, as shown in fig. 2 and 3, respectively, the query information is displayed above the page, and the departure location address is displayed below the page.

Accordingly, the server, after allocating the capacity request to the second client, may feed back to the first client that capacity has been scheduled.

Firstly, the order receiving information is generated in response to the confirmation signaling returned by the second client for the capacity request.

The order receiving information comprises voice information and text information for prompting the dispatching of the target transport capacity, and the order receiving information comprises the position information of the second client.

In this embodiment, when the capacity request is sent to the second client, a confirmation signaling returned by the second client when receiving the capacity request may be received, where the confirmation signaling represents that the capacity scheduling is successful, and thus, the order receiving information may be generated.

Of course, the order receiving information may still include voice information and text information, wherein the contents of the voice information and the text information may be the same or different. The generation of the voice information may refer to related technologies, and is not described herein again.

And then, returning the order receiving information to the first client to indicate the first client to generate a map page according to the position information of the second client.

In order to facilitate the first user to find the boarding point, the street view of the boarding point may be fed back together, so that the first user may find the boarding point according to the environmental characteristics around the boarding point in the image, and specifically, the following may be performed:

and obtaining a street view thumbnail corresponding to the starting address, wherein the street view thumbnail can be an image of an environment around the starting address, and sending the street view thumbnail to the first client, so that the first client displays the street view thumbnail at a position corresponding to the starting address in the map page.

In this embodiment, the order receiving information and the street view thumbnail may be returned to the first client, where the process of outputting the order receiving information and the street view thumbnail by the first client may refer to steps S401 to S405 in the above embodiment, and details are not repeated here.

In order to optimize user experience and avoid the problem that when a user gets on a vehicle and informs a destination address, the user is easy to forget or cannot accurately express the name of the destination address, and under the condition that the first user is not the first user, the server can predict the destination address of the first user for calling the vehicle according to historical vehicle calling behavior data of the first user.

In an example, the server may further obtain, according to the user information, a plurality of pieces of historical waybill information of the first user on the first client; and determining a destination address according to a historical destination corresponding to the current moment in the plurality of historical waybill messages. Wherein inquiry information including the destination address and the origin address may be generated.

In this embodiment, the historical waybill information is the current previous taxi calling data of the first user, wherein the historical waybill information may include taxi taking time, departure place and destination. In this way, the historical taxi taking time close to the current time can be determined from the historical waybill information, the destination to which the user goes at the historical taxi taking time can be further obtained, and the destination is used as the destination address of the taxi taking at the time.

After obtaining the destination address, query information including the destination address and the origin address may be generated, in which case the page displayed at the first client is the page shown in fig. 3.

The query information may be understood as a query for whether the first user intends to go to the destination address, and if the first user confirms that the first user intends to go to the destination address, the request for capacity may include the destination address. If the first user denies the destination address, the capacity request may be sent without the destination address.

Accordingly, the capacity request received by the server is a request including a destination address or a request including a preset identifier, wherein the preset identifier is used for instructing a second user of the second client to input the destination address.

In this embodiment, the capacity request received by the server may include the destination address or may include the preset identifier, so when the server allocates the capacity request to the second client, the capacity request may be processed respectively according to whether the capacity request carries the destination address.

Specifically, the waybill information including preset prompt content used for prompting a second user of the second client to input a destination address may be sent to the second client when the capacity request is a request carrying the preset identifier. And sending waybill information including the destination address to the second client under the condition that the capacity request is a request carrying the destination address.

The preset prompting content may be content of informing the destination address of the passenger after the passenger gets on the vehicle, so that the second user of the second client may input the destination address after confirming that the passenger gets on the vehicle.

Correspondingly, in the case that the waybill information includes the preset prompt content, the server may send the trip information to the second client and the first client according to the destination address when waiting to receive the destination address sent by the second client. Of course, in the case that the waybill information includes the destination address, the itinerary information including the destination address and the departure address may be generated upon receiving the itinerary start information transmitted by the second client, or upon receiving a confirmation signaling that the second client confirms the order pickup.

After the capacity request is distributed to the second client, in order to successfully implement pickup, under the condition that it is detected that the second user arrives at the departure location address for a preset time period, at least one of the following steps may be executed, where the preset time period may be set according to an actual situation:

step 1: and sending contact inquiry information to the first client, and sending third prompt information to the second client when receiving active contact reminding information sent by the first client aiming at the contact inquiry information.

And the third prompt message is used for prompting a second user of a second client to actively contact the first user of the first client.

The contact query information includes both voice information and text information, and of course, the contents of the voice information and the text information may be the same. And the processing of the contact query information by the first client may be as described with reference to steps S601 to S603 above. By adopting the processing mode of the step 1, the second user of the second client can actively contact the first user of the first client to help the driver and passenger negotiation, so as to converge.

Step 2: and sending fourth prompt information to the second client according to the current target position of the first user, wherein the fourth prompt information comprises a street view of the target position so as to prompt the second user to actively go to the target position according to the street view.

The current target position of the first user may be a current position of the first user, and in practice, the target position may be different from the departure address, and when the target position is different from the departure address, it is characterized that the first user has not reached the departure address, and at this time, a street view of the target position may be obtained, and fourth prompt information including the street view may be generated, so that the fourth prompt information is sent to the second client. The second client can display the street view at the corresponding position point in the map page, so that the second user can actively go to the target position to pick up the drive according to the street view.

Of course, in practice, the processes of step 1 and step 2 may be non-conflicting, i.e. the passenger may be helped to contact the driver, and the location of the passenger may also be sent to the driver, so as to help the driver to find the passenger actively.

Of course, in one example, the street view of the target location sent to the second client may be an AR street view, and the street view thumbnail of the origin address sent to the first client may be a flat image.

In order to facilitate the overall understanding of the technical solution of the present application, the following fully illustrates the information processing method of the present application from the first client, the server, and the second client. The first client is a client facing to passengers, the second client is a client facing to drivers, and it should be noted that the first senior citizen user is taken as an example in this example.

S1: the first client sends the user information of the first user to the server in response to the operation that the first user enters the target page.

S2: and the server determines that the user is the first order user according to the user information, determines the departure address according to the current position information, and returns inquiry information comprising the departure address to the first client. Of course, the query message may include a voice message and a text message prompting the user to place an order, and the text message includes the preset trigger message.

S3: the first client outputs inquiry information, wherein voice information of the inquiry information is broadcasted, text information is rendered, preset trigger information in the text information is rendered into a control, and the departure place address and other information in the text information are respectively rendered to different positions in a page.

S4: the first client sends a capacity request to the server when detecting the operation that the preset trigger information is clicked, wherein the capacity request does not include a destination address but can include an origin address.

S5: after receiving the capacity request, the server schedules the capacity request to a target capacity according to a departure address in the capacity request, and further when determining that the capacity request does not include a destination address, the server may send waybill information including preset prompt content to a second client of the target capacity, where the preset prompt content is used to prompt a second user of the second client to input the destination address.

S6: when the second client receives the waybill information, a driver of the second client can determine that the waybill is a care sheet according to the prompt content in the domain, and needs to inform a destination address after a passenger gets on the bus.

S7: the second client confirms the order taking and sends a confirmation signaling to the server.

S8: the server can acquire the street view thumbnail corresponding to the departure place address according to the confirmation signaling, and generates order receiving information, wherein the order receiving information comprises voice information and text information for prompting the dispatching to the target transport capacity, the text information in the order receiving information comprises position information of the second client, and the order receiving information is fed back to the first client.

S9: the first client receives the order receiving information, and can broadcast the voice information in the order receiving information in a voice mode and generate a map page according to the departure place address and the position information of the second user; and displaying the street view thumbnail at a position point corresponding to the starting place address in the map page. When a click operation on the street view thumbnail is detected, an enlarged view of the street view thumbnail may be displayed. Therefore, the old user can conveniently find the departure place address according to the environmental characteristics around the departure place address.

S10: the server detects that the driver of the second client has arrived at the departure location address, and if it is detected that the passenger of the first client has not arrived at the departure location address, on the one hand, the contents of steps S11 to S13 may be executed, and on the other hand, the contents of steps S14 to S15 may also be executed:

step S11: and sending contact inquiry information to the first client, wherein the contact inquiry information comprises voice information and text information, and the text information in the contact inquiry information comprises preset confirmation options.

Step S12: when the first client receives the contact inquiry information, the first client can broadcast the voice information in the contact inquiry information, display the text information in the contact inquiry information, and send active contact reminding information to the server according to the operation that the preset confirmation option is clicked.

Step S13: when receiving the active contact reminding information, the server may send a third reminding information to the second client. And the third prompt message is used for prompting a second user of the second client to actively contact the first user of the first client.

Step S14: the server may send fourth prompt information to the second client according to the current target position of the first user, where the fourth prompt information includes a street view of the target position.

Step S15: the second client may render the street view in the fourth prompt message to a corresponding position, where the position may represent a position where the passenger is located, so that the second user may be prompted to actively go to the target position according to the street view.

Step S16: after confirming that the passenger gets on the vehicle, the second client needs to input the destination address because the waybill information does not include the destination address, and at this time, the second client can send a travel start notification to the server according to the input destination address and the travel start confirmation operation.

Step S17: the server may transmit the travel information to the second client and the first client according to the destination address and the departure address after receiving the travel start notification.

Step S18: and the second client sends a travel end notification to the server after receiving travel end operation input by the driver.

Step S19: when receiving the travel end notification, the server can determine the travel cost at this time and send travel payment information to the first client, wherein the travel payment information comprises voice information and text information prompting the user to pay, and the text information in the travel payment information comprises at least two payment options.

Step S20: the first client can broadcast voice information in the travel payment information, display text information in the travel payment information, and start a payment page corresponding to a target payment option in the terminal when the target payment option in at least two payment options is clicked, so that a passenger can pay conveniently through an application program.

By adopting the technical scheme of the embodiment, the method has the following advantages:

first, a dual query effect of voice query and text query can be achieved.

Because the inquiry information received by the client facing the passengers and sent by the server comprises the voice information, the voice broadcasting service can be provided for the users, and meanwhile, the text information is included, the text display service can be provided for the users, so that the convenient service can be provided for the old users with poor eyesight or hearing. Wherein, the voice information can also be replayed, thereby being convenient for the old user to repeatedly listen to the information content for a plurality of times.

Second, a conversational query may be reached to complete the call for car flow.

Because the voice broadcasting service is provided for the user, and each voice inquiry is used for prompting the next operation carried out by the first user, such as one-touch car calling, confirmation of whether to go to a destination, confirmation of whether to need driver contact and the like, the voice care car calling service in the user building terminal can be provided, and the car calling experience of the user is optimized.

Third, ride-efficient fusion can be aided.

Because the street view thumbnail is included in the order receiving information, the street view thumbnail of the departure place address can be displayed in the map page, and therefore, a user can conveniently and accurately find the departure place address according to the characteristics of the surrounding environment. Meanwhile, the street view of the current target position of the first user can be displayed at the corresponding position point to prompt the second user to actively go to the target position to pick up the driver according to the street view, so that the driver and the passenger can be supported to find each other through map optimization, namely, the driver can actively find the passenger and the passenger can accurately find the address of the departure place, so that the driver and the passenger can arrive at the departure place more quickly and accurately, and the travel completion sales volume is improved.

Based on the same inventive concept as the above-mentioned embodiment, a second aspect of the embodiments of the present application provides an information processing apparatus, and as shown in fig. 8, a structural block diagram of the information processing apparatus provided in this embodiment is shown, which is applied to a passenger-oriented client, and as shown in fig. 8, may specifically include the following modules:

an information sending module 801, configured to send user information of a first user to a server in response to an operation of the first user entering a target page;

an information display module 802, configured to receive and output query information returned by the server for the user information, where the query information includes voice information and text information prompting the user to place an order, and the query information includes preset trigger information;

a request sending module 803, configured to send a capacity request to the server when detecting that the preset trigger information is triggered.

Optionally, the query information includes a destination address, and the apparatus may further include:

a detection module to detect an acknowledge or deny operation to the destination address;

the request sending module 803 may specifically include the following units:

a first sending unit, configured to send, to the server, a capacity request carrying the destination address when an operation for the destination address confirmation is detected;

and the second sending unit is used for sending a transport capacity request carrying a preset identifier to the server when the operation of denying the destination address is detected, wherein the preset identifier is used for indicating a second user receiving the transport capacity request to input the destination address.

Optionally, the apparatus may further include the following modules:

and the display module is used for outputting different prompt messages for indicating the preset trigger message action according to the confirmation or denial operation.

Optionally, the query information further includes a departure location address, and the apparatus may further include the following modules:

the first information receiving module is used for receiving order receiving information returned by the server aiming at the transport capacity request, wherein the order receiving information comprises voice information and text information for prompting the dispatching to the target transport capacity, and the order receiving information comprises the position information of the second user;

and the first output module is used for broadcasting the voice information in the order receiving information and generating a map page according to the departure place address and the position information of the second user.

Optionally, the apparatus may further include the following modules:

the image receiving module is used for receiving a street view thumbnail of the starting place address returned by the server aiming at the transportation capacity request; the display module is used for displaying the street view thumbnail at a position point corresponding to the departure place address in the map page;

and the amplification module is used for displaying the enlarged image of the street view thumbnail according to the clicking operation of the street view thumbnail.

Optionally, the apparatus may further include the following modules:

the second information receiving module is used for receiving contact inquiry information sent by the server, wherein the contact inquiry information comprises voice information and text information, and the contact inquiry information comprises preset confirmation options;

the second output module is used for broadcasting the voice information in the contact inquiry information and displaying the text information in the contact inquiry information;

and the first information sending module is used for sending active contact reminding information to the server when the preset confirmation option is triggered, wherein the active contact reminding information is used for indicating a second user receiving the freight call and actively contacting the first user.

Optionally, the apparatus may further include the following modules:

the third information receiving module is used for receiving the travel payment information sent by the server, wherein the travel payment information comprises voice information and text information for prompting a user to pay, and the travel payment information comprises at least two payment options;

the third output module is used for broadcasting voice information in the travel payment information and displaying text information in the travel payment information;

the starting module is used for starting a payment page corresponding to a target payment option when the target payment option in the at least two payment options is triggered.

Based on the same inventive concept as the foregoing embodiment, a third aspect of the embodiments of the present application provides an information processing apparatus, as shown in fig. 9, which shows a structural block diagram of the information processing apparatus provided in this embodiment, and is applied to a server, and as shown in fig. 9, the information processing apparatus may specifically include the following modules:

an information generating module 901, configured to generate query information corresponding to user information according to the user information sent by a first client, where the query information includes voice information and text information prompting the user to place an order, and the query information includes preset trigger information;

an information sending module 902, configured to send the query information to the first client;

a request receiving module 903, configured to receive a capacity request sent by the first client, where the capacity request is sent by the first client when the first client detects that the preset trigger information is triggered;

an assigning module 904 for assigning the capacity request to a second client.

Optionally, the apparatus may further include the following modules:

the order receiving information generating module is used for responding to a confirmation signaling returned by the second client aiming at the transport capacity request to generate order receiving information; the order receiving information comprises voice information and text information for prompting the dispatching of the order receiving information to the target transport capacity, and the order receiving information comprises position information of the second client;

and the order receiving information sending module is used for returning the order receiving information to the first client so as to indicate the first client to generate a map page according to the position information of the second client.

Optionally, the user information includes current location information of a first user of the first client, and the information generating module 901 may specifically include the following units:

a departure place address determining unit, configured to determine a departure place address according to the current location information;

an information generating unit for generating inquiry information including the departure place address;

the apparatus may further include the following modules:

the image obtaining module is used for obtaining a street view thumbnail corresponding to the departure place address;

and the image sending module is used for sending the street view thumbnail to the first client so that the first client can display the street view thumbnail.

Optionally, the apparatus may further include the following modules:

the waybill information acquisition module is used for acquiring a plurality of historical waybill information of a first user on the first client according to the user information;

the waybill information acquisition module is used for determining a destination address according to a historical destination corresponding to the current moment in the plurality of historical waybill information;

the information generating unit is specifically configured to generate inquiry information including the destination address and the departure address; the capacity request is a request including the destination address, or a request including a preset identifier, and the preset identifier is used for indicating a second user of the second client to input the destination address.

Optionally, the apparatus may further include the following modules:

the first information sending module is used for sending contact inquiry information to the first client under the condition that the second user is detected to arrive at the departure place address but the first user does not arrive at the departure place address, and sending third prompt information to the second client when active contact reminding information sent by the first client aiming at the contact inquiry information is received; the third prompt message is used for prompting a second user of a second client to actively contact the first user of the first client;

and the second information sending module is used for sending fourth prompt information to the second client according to the current target position of the first user, wherein the fourth prompt information comprises a street view of the target position so as to prompt the second user to actively go to the target position according to the street view.

Optionally, the allocating module 904 may specifically include the following units:

a first sending unit, configured to send waybill information including preset prompt content to the second client when the capacity request is a request carrying the preset identifier, where the preset prompt content is used to prompt a second user of the second client to input a destination address;

a second sending unit, configured to send waybill information including the destination address to the second client when the capacity request is a request carrying the destination address;

the device further comprises:

and the travel information sending module is used for sending travel information to the second client and the first client according to the destination address sent by the second client under the condition that the waybill information comprises the preset prompt content.

It should be noted that the device embodiments are similar to the method embodiments, so that the description is simple, and reference may be made to the method embodiments for relevant points.

An embodiment of the present invention further provides an electronic device, which may include a memory, a processor, and a computer program stored in the memory and executable on the processor, where the processor is configured to execute the information processing method.

Embodiments of the present application also provide a non-transitory computer-readable storage medium, and when executed by a processor, enable the processor to perform an operation performed to implement the information processing method described above.

The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.

As will be appreciated by one of skill in the art, embodiments of the present invention may be provided as a method, apparatus, or computer program product. Accordingly, embodiments of the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

Embodiments of the present invention are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing terminal to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing terminal to cause a series of operational steps to be performed on the computer or other programmable terminal to produce a computer implemented process such that the instructions which execute on the computer or other programmable terminal provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

While preferred embodiments of the present invention have been described, additional variations and modifications of these embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including the preferred embodiment and all changes and modifications that fall within the true scope of the embodiments of the present invention.

Finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrases "comprising one of \ 8230; \8230;" does not exclude the presence of additional like elements in a process, method, article, or terminal device that comprises the element.

The above detailed description is provided for an information processing method, apparatus, device and storage medium, and the principle and implementation of the present invention are explained by applying specific examples, and the description of the above embodiments is only used to help understanding the method and the core idea of the present invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, the specific embodiments and the application range may be changed, and in summary, the content of the present specification should not be construed as a limitation to the present invention.

Claims

1. An information processing method, characterized in that the method comprises:

responding to the operation of a first user entering a target page, and sending user information of the first user to a server; the user information comprises current position information of the first user, and the current position information is used for indicating the server to determine a starting address of the first user;

receiving and outputting inquiry information returned by the server aiming at the user information, broadcasting voice information prompting the user to place an order in the inquiry information, and displaying text information prompting the user to place the order in the inquiry information, wherein the text information comprises preset trigger information;

when the preset trigger information is detected to be triggered, sending a transport capacity request to the server; and the destination address corresponding to the transport capacity request is obtained through second user input for receiving the transport capacity request or through server prediction.

2. The method according to claim 1, wherein the query information includes a destination address, and after receiving and outputting the query information returned by the server for the user information, the method further comprises:

detecting an acknowledgement or a denial operation for the destination address; when detecting that the preset trigger information is triggered, sending a transport capacity request to the server, including:

when a confirmation operation aiming at the destination address is detected, sending a transport capacity request carrying the destination address to the server;

and when a denial operation aiming at the destination address is detected, sending a transport capacity request carrying a preset identifier to the server, wherein the preset identifier is used for indicating a second user receiving the transport capacity request to input the destination address.

3. The method of claim 2, wherein after said detecting an acknowledgment or negative acknowledgment operation for the destination address, the method further comprises:

and outputting different prompt messages for indicating the preset trigger message according to the confirmation or denial operation.

4. The method of claim 2, wherein the query information further comprises an origin address, and wherein after the sending of the capacity request to the server, the method further comprises:

receiving order receiving information returned by the server aiming at the transport capacity request, wherein the order receiving information comprises voice information and text information for prompting the scheduling of the transport capacity to a target, and the order receiving information comprises position information of the second user;

and broadcasting voice information in the order receiving information, and generating a map page according to the departure place address and the position information of the second user.

5. The method of claim 4, wherein after the generating a map page according to the origin address and the location information of the second user, the method further comprises:

receiving a street view thumbnail of the starting place address returned by the server aiming at the capacity request;

displaying the street view thumbnail at a position point corresponding to the starting place address in the map page;

and displaying the enlarged image of the street view thumbnail according to the clicking operation of the street view thumbnail.

6. The method of claim 1, further comprising:

receiving contact inquiry information sent by the server, wherein the contact inquiry information comprises voice information and text information, and the contact inquiry information comprises preset confirmation options;

broadcasting voice information in the contact inquiry information, and displaying text information in the contact inquiry information;

and when the preset confirmation option is triggered, sending active contact reminding information to the server, wherein the active contact reminding information is used for indicating a second user receiving the freight call request to actively contact the first user.

7. The method of claim 1, further comprising:

receiving travel payment information sent by the server, wherein the travel payment information comprises voice information and text information for prompting a user to pay, and the travel payment information comprises at least two payment options;

broadcasting voice information in the travel payment information, and displaying text information in the travel payment information;

and when detecting that a target payment option in the at least two payment options is triggered, starting a payment page corresponding to the target payment option.

8. An information processing method, characterized in that the method comprises:

generating inquiry information corresponding to the user information according to the user information sent by the first client, wherein the inquiry information comprises voice information and text information for prompting a user to place an order, and the inquiry information comprises preset trigger information; the user information comprises current position information of a first user of the first client, and the current position information is used for determining a starting address of the first user;

sending the query information to the first client; the first client broadcasts voice information prompting the user to place an order in the inquiry information, and displays text information prompting the user to place an order in the inquiry information;

distributing the capacity request to a second client; and the destination address corresponding to the transport capacity request is obtained through second user input of the second client or prediction.

9. The method of claim 8, wherein after the allocating the capacity request to the second client, the method further comprises:

responding to a confirmation signaling returned by the second client for the transport capacity request, and generating order receiving information; the order receiving information comprises voice information and text information for prompting the dispatching of the order receiving information to the target transport capacity, and the order receiving information comprises the position information of the second client;

and returning the order receiving information to the first client to indicate the first client to generate a map page according to the position information of the second client.

10. The method according to claim 8 or 9, wherein the user information includes current location information of a first user of the first client, and the generating query information corresponding to the user information according to the user information sent by the first client comprises:

determining a departure place address according to the current position information;

generating inquiry information including the origin address;

the method further comprises the following steps:

acquiring a street view thumbnail corresponding to the departure place address;

and sending the street view thumbnail to the first client side so that the first client side displays the street view thumbnail.

11. The method of claim 10, further comprising:

acquiring a plurality of historical waybill information of a first user on the first client according to the user information;

determining a destination address according to a historical destination corresponding to the current moment in the plurality of historical waybill information;

the generating of the inquiry information including the origin address includes:

generating inquiry information including the destination address and the origin address; the capacity request is a request including the destination address, or a request including a preset identifier, and the preset identifier is used for indicating a second user of the second client to input the destination address.

12. The method of claim 10, further comprising:

in case it is detected that the second user arrives at the origin address, performing at least one of the following steps:

sending contact inquiry information to the first client, and sending third prompt information to the second client when receiving active contact prompt information sent by the first client aiming at the contact inquiry information; the third prompt message is used for prompting a second user of a second client to actively contact the first user of the first client;

and sending fourth prompt information to the second client according to the current target position of the first user, wherein the fourth prompt information comprises a street view of the target position so as to prompt the second user to actively go to the target position according to the street view.

13. The method of claim 11, wherein distributing the capacity request to a second client comprises:

sending waybill information including preset prompt content to the second client under the condition that the capacity request is a request carrying the preset identification, wherein the preset prompt content is used for prompting a second user of the second client to input a destination address;

sending waybill information including the destination address to the second client under the condition that the capacity request is a request carrying the destination address;

the method further comprises the following steps:

and under the condition that the waybill information comprises the preset prompt content, sending travel information to the second client and the first client according to the destination address sent by the second client.

14. An information processing apparatus, characterized in that the apparatus comprises:

the information sending module is used for responding to the operation of a first user entering a target page and sending the user information of the first user to a server; the user information comprises current position information of the first user, and the current position information is used for indicating the server to determine a starting address of the first user;

the information display module is used for receiving and outputting inquiry information returned by the server aiming at the user information, broadcasting voice information prompting the user to place an order in the inquiry information, and displaying text information prompting the user to place an order in the inquiry information, wherein the text information comprises preset trigger information;

the request sending module is used for sending a transport capacity request to the server when the preset trigger information is triggered; and the destination address corresponding to the transport capacity request is obtained by receiving second user input of the transport capacity request or predicting through the server.

15. An information processing apparatus characterized in that the apparatus comprises:

the information generating module is used for generating inquiry information corresponding to the user information according to the user information sent by the first client, wherein the inquiry information comprises voice information and text information for prompting the user to place an order, and the inquiry information comprises preset trigger information; the user information comprises current position information of a first user of the first client, and the current position information is used for determining a starting address of the first user;

the information sending module is used for sending the inquiry information to the first client; the first client broadcasts voice information prompting the user to place an order in the inquiry information and displays text information prompting the user to place an order in the inquiry information;

the request receiving module is used for receiving a transport capacity request sent by the first client, wherein the transport capacity request is sent by the first client when the preset trigger information is detected to be triggered;

the distribution module is used for distributing the capacity request to a second client; and the destination address corresponding to the capacity request is obtained through second user input of the second client or prediction.

16. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor when executing implementing the information processing method according to any one of claims 1 to 7 or 8 to 13.

17. A computer-readable storage medium characterized by storing a computer program that causes a processor to execute an information processing method according to any one of claims 1 to 7 or 8 to 13.