CN108171348A - Vehicle reservation method and apparatus, order processing method and apparatus - Google Patents
Vehicle reservation method and apparatus, order processing method and apparatus Download PDFInfo
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- 238000003672 processing method Methods 0.000 title claims abstract description 11
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- 208000030251 communication disease Diseases 0.000 claims description 26
- 238000004891 communication Methods 0.000 claims description 14
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/40—Business processes related to the transportation industry
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Abstract
The present embodiments relate to network about vehicle technical fields, relate generally to a kind of vehicle reservation method and apparatus, order processing method and apparatus, and above-mentioned vehicle reservation method includes：The complaint message of passenger's input is received, determines the barrer types of passenger；The barrer types are labeled as associated with the order for preengaging vehicle transport service；By the barrer types and the order transmission to server.Technical solution according to embodiments of the present invention, by the driver terminal that the barrer types of passenger are transmitted to order, driver can be caused to recognize the barrer types of received orders corresponding passenger in time, so that some are provided passenger help and is understood, and then promote the usage experience of passenger and driver both sides to client.
Description
Technical field
The present embodiments relate to network about vehicle technical field more particularly to a kind of vehicle reservation method, a kind of vehicle are pre-
About device, a kind of order processing method and a kind of order processing device.
Background technology
In the passenger of network about vehicle, there are the passengers that some have obstacle, such as the old man of body inconvenience, and that becomes deaf is deaf and dumb
People etc. for these passengers, needs the driver of order to carry out some special cares.But according to current network about vehicle mode,
Driver is the situation for not knowing about the passenger before passenger is seen, so the corresponding passenger of connect order can not be determined whether
There are obstacle, this is possible to cause, and the passenger that there is action obstacle can not find driver in time or there are communication disorders
Passenger can not answer the phone of driver in time.
Invention content
The embodiment of the present invention provide a kind of vehicle reservation method, a kind of vehicle reservation device, a kind of order processing method and
A kind of order processing device, to solve the deficiency in the relevant technologies.
It is according to embodiments of the present invention in a first aspect, provide a kind of vehicle reservation method, should suitable for first terminal equipment
Method includes：
The complaint message of passenger's input is received, determines the barrer types of passenger；
The barrer types are labeled as associated with the order for preengaging vehicle transport service；
By the barrer types and the order transmission to server.
Optionally, include following at least one in the barrer types：Communication disorders, action obstacle.
Optionally, when the barrer types include communication disorders, the method further includes：
It is navigated by text information to the passenger.
Optionally, when the barrer types include communication disorders, the method further includes：
It receives and shows the text information generated according to the voice messaging of second terminal equipment；Wherein, the second terminal
The user of equipment provides the vehicle transport service.
Second aspect according to embodiments of the present invention provides a kind of order processing method, suitable for terminal device, this method
Including：
The order and the barrer types associated with the order of the reservation vehicle transport service from server of reception；
The barrer types are shown when showing or handling the order.
Optionally, the method further includes：
In the voice communication request for the communicating number for monitoring to include the order, the voice communication request is turned
It is connected to customer service.
The third aspect according to embodiments of the present invention provides a kind of vehicle reservation device, should suitable for first terminal equipment
Device includes：
Type determining units for receiving the complaint message of passenger's input, determine the barrer types of passenger；
Connective marker unit, it is associated with the order for preengaging vehicle transport service for being labeled as the barrer types；
Transmission unit, for by the barrer types and the order transmission to server.
Optionally, include following at least one in the barrer types：Communication disorders, action obstacle.
Optionally, above device further includes：
Navigation elements when the barrer types include communication disorders, carry out the passenger for passing through text information
Navigation.
Optionally, above device further includes：
Generation unit, when the barrer types include communication disorders, for receiving and showing according to second terminal equipment
Voice messaging generation text information；Wherein, the user of the second terminal equipment provides the vehicle transport service.
Fourth aspect according to embodiments of the present invention provides a kind of order processing device, suitable for terminal device, the device
Including：
Receiving unit, for receiving the order of the reservation vehicle transport service from server and related to the order
The barrer types of connection；
Display unit, for showing the barrer types when showing or handling the order.
Optionally, above device further includes：
Adapter unit, in the voice communication request for the communicating number for monitoring to include the order, for by described in
Voice communication request is forwarded to customer service.
By above-described embodiment it is found that the embodiment of the present invention is whole by the driver that the barrer types of passenger are transmitted to order
End, can cause driver to recognize the barrer types of received orders corresponding passenger in time, to provide passenger some helps
And understanding, and then promote the usage experience of passenger and driver both sides to client.And can to avoid there are the passenger of obstacle with
Driver can not in time, the problem of successfully linking up, so as to reduce passenger or driver to client in respective terminal device
Operation, so as to reduce the energy consumption of terminal device, can also further reduce passenger or driver's client is interacted with server
Data volume, so as to reduce the load of server.
It should be understood that above general description and following detailed description are only exemplary and explanatory, not
It can the limitation present invention.
Description of the drawings
Attached drawing herein is incorporated into specification and forms the part of this specification, shows the implementation for meeting the present invention
Example, and be used to explain the principle of the present invention together with specification.
Fig. 1 is a kind of schematic flow diagram of vehicle reservation method according to an embodiment of the invention.
Fig. 2 is a kind of schematic flow diagram of vehicle reservation method in accordance with another embodiment of the present invention.
Fig. 3 is the schematic flow diagram according to a kind of vehicle reservation method of another embodiment of the invention.
Fig. 4 is a kind of schematic flow diagram of order processing method according to an embodiment of the invention.
Fig. 5 is a kind of schematic flow diagram of order processing method in accordance with another embodiment of the present invention.
Fig. 6 is a kind of schematic block diagram of vehicle reservation device according to an embodiment of the invention.
Fig. 7 is a kind of schematic block diagram of vehicle reservation device in accordance with another embodiment of the present invention.
Fig. 8 is the schematic block diagram according to a kind of vehicle reservation device of another embodiment of the invention.
Fig. 9 is a kind of schematic block diagram of order processing device according to an embodiment of the invention.
Figure 10 is a kind of schematic block diagram of order processing device in accordance with another embodiment of the present invention.
Figure 11 is a kind of hardware structure diagram of equipment where vehicle reservation device according to an embodiment of the invention.
Specific embodiment
Here exemplary embodiment will be illustrated in detail, example is illustrated in the accompanying drawings.Following description is related to
During attached drawing, unless otherwise indicated, the same numbers in different attached drawings represent the same or similar element.Following exemplary embodiment
Described in embodiment do not represent and the consistent all embodiments of the present invention.On the contrary, they be only with it is such as appended
The example of the consistent device and method of some aspects being described in detail in claims, of the invention.
Fig. 1 is a kind of schematic flow diagram of vehicle reservation method according to an embodiment of the invention, and this method can fit
For first terminal equipment, such as passenger terminal.As shown in Figure 1, this method includes the following steps：
Step S11 receives the complaint message of passenger's input, determines the barrer types of passenger.
In one embodiment, it is inputted when complaint message can be the order that passenger generates reservation vehicle transport service every time
Or passenger pre-enters.Wherein, complaint message can be deaf/dysaudia, mute/aphasis, fracture, year
Record larger etc., the barrer types that passenger can be determined according to deaf/dysaudia, mute/aphasis are communication disorders, according to bone
Folding, the older the barrer types that can determine passenger are action obstacle.
The barrer types are labeled as associated with the order for preengaging vehicle transport service by step S12.
It in one embodiment, can be with after passenger inputs complaint message and generates the order of reservation vehicle transport service
It is associated with order so as to fulfill being labeled as the barrer types by complaint message and order associated storage, and then in follow-up service
When device receives the barrer types and order, you can the barrer types associated with order are determined according to the incidence relation of the two,
In, the service of above-mentioned vehicle transport includes but not limited to the service of taxi conveying people, online order private car conveying people clothes
Business etc..
Step S13, by the barrer types and the order transmission to server.
In one embodiment, the mode of driver's order can include two kinds, one is server is directly driver terminal
Order is distributed, in such a case, it is possible to when distributing order for driver terminal, it will obstacle associated with order in company with order
Type transfers are to driver terminal；The second is order is supplied to driver by server, after driver confirms, driver's order is just determined,
In such a case, it is possible to when order is supplied to driver, the barrer types associated with order are transmitted to driver together
The barrer types associated with order can also be transmitted to driver terminal by terminal after driver confirms order.
In one embodiment, by the way that the barrer types of passenger to be transmitted to the driver terminal of order, it can cause driver
The barrer types of received orders corresponding passenger are recognized in time, to provide passenger some help and to understand, and then promoted
Passenger and driver both sides are to the usage experience of client.
Such as when the barrer types are communication disorders, then driver can determine that passenger's language competence is not all right or hearing is deposited
It in problem, therefore can be linked up with passenger by sending text information, be contacted so that passenger establishes in time with driver.Example
Such as when the barrer types is action obstacles, then driver can be driven to the exact position waiting Passengen of passenger, such as be driven to
The door opening in building where passenger, and not only waited on cell doorway, so as to reduce the distance walked needed for passenger oneself, raising multiplies
The degree of recognition of visitor.
In one embodiment, it can also avoid what can not in time, successfully be linked up there are the passenger of obstacle and driver
Problem, so as to reduce the operation of passenger or driver to client in respective terminal device, so as to reduce the energy of terminal device
Consumption, can also further reduce passenger or data volume that driver's client is interacted with server, so as to reduce bearing for server
Lotus.
Optionally, the above method further includes：
Prompt message is generated, and the prompt message is transmitted to the driver terminal according to the barrer types.
In one embodiment, prompt message can be generated by passenger terminal, can also receive obstacle by server
It is generated after type, can also there is driver terminal to be generated after the barrer types are received.Prompt message can be used for prompting driver couple
Passenger makes assistance or understanding, such as when the barrer types are communication disorders, then prompt message can be that " passenger, which exists, to link up
Obstacle woulds you please be linked up using short message and its ", such as the barrer types are action obstacle, then prompt message can be that " this multiplies
There is action obstacle in visitor, would you please the exact position where being driven to passenger and welcome the emperor ", certain supervise work so as to be played to driver
With.
Optionally, include following at least one in the barrer types：Communication disorders, action obstacle.The barrer types in addition to
Above two can also include specific the barrer types, such as aphasis, dysaudia, physical disabilities, old and frail etc.,
So that driver can make more specifical coping style.
Fig. 2 is a kind of schematic flow diagram of vehicle reservation method in accordance with another embodiment of the present invention.As shown in Fig. 2,
When the barrer types include communication disorders, the method further includes：
Step S14 navigates to the passenger by text information.
In the related art, after passenger sends out order, passenger's client may generate some voice messagings, such as multiply
For visitor when finding order driver by navigation, navigation information may be voice messaging.And when passenger has communication disorders, it may
It can not hear voice messaging.And according to this embodiment, it can be navigated again to user by text information so that user can
Successfully recognize the content of navigation, and then successfully find and welcome the emperor vehicle.
Fig. 3 is the schematic flow diagram according to a kind of vehicle reservation method of another embodiment of the invention.As shown in figure 3,
When the barrer types include communication disorders, the method further includes：
Step S15 is received and is shown the text information generated according to the voice messaging of second terminal equipment；Wherein, it is described
The user of second terminal equipment provides the vehicle transport service, such as the user (i.e. driver) of driver terminal provides online order
Private car conveying people service etc..
In one embodiment, it since driver is after order, may attempt to link up with passenger by driver terminal, still
The mode that driver generally takes is that relatively straightforward voice is linked up, for example, dial the telephone number of passenger terminal (can certainly
Voice messaging is sent out to passenger terminal) by other instant messaging applications.But when passenger has communication disorders, possibly can not
It is linked up by voice and driver, therefore in such a case, it is possible to the voice messaging from driver terminal is converted into word letter
Breath, such as the speech recognition program for passing through passenger terminal.Voice communication request from driver terminal can also be forwarded to visitor
Clothes answer driver by contact staff and are intended to the content linked up with passenger, then arrange the above by contact staff and believe for word
Breath is sent to passenger terminal, so that the passenger with communication disorders can successfully be linked up with driver.
Fig. 4 is a kind of schematic flow diagram of order processing method according to an embodiment of the invention, is set suitable for terminal
It is standby, such as driver terminal.As shown in figure 4, this method includes：
Step S41 receives the order of the reservation vehicle transport service from server and associated with the order
The barrer types；
Step S42 shows the barrer types when showing or handling the order.
It is corresponding with embodiment shown in FIG. 1, by receiving the barrer types of passenger, can driver be understood in time
To the barrer types of received orders corresponding passenger, to provide passenger some help and to understand.And then promote passenger and driver
The usage experience of both sides.
Fig. 5 is a kind of schematic flow diagram of order processing method in accordance with another embodiment of the present invention.As shown in figure 5,
When the barrer types include communication disorders, the method further includes：
In the voice communication request for the communicating number for monitoring to include the order, the voice is led to by step S43
Letter request is forwarded to customer service.
It is corresponding with embodiment shown in Fig. 3, in one embodiment, since driver is after order, department may be passed through
Machine terminal is attempted to link up with passenger, but the mode that driver generally takes is that relatively straightforward voice is linked up, such as dial passenger
The telephone number of terminal.But when passenger has communication disorders, possibly it can not be linked up by voice and driver, therefore this
In the case of, the voice communication request from driver terminal can be forwarded to customer service, driver's desire and passenger are answered by contact staff
Then the above by contact staff is arranged and is sent to passenger terminal for text information, linked up to have by the content of communication
The passenger of obstacle can successfully be linked up with driver.
Fig. 6 is a kind of schematic block diagram of vehicle reservation device according to an embodiment of the invention, which is suitable for the
One terminal device, such as passenger terminal.As shown in fig. 6, the device includes：
Type determining units 61 for receiving the complaint message of passenger's input, determine the barrer types of passenger；
Connective marker unit 62 is related to the order for preengaging vehicle transport service for being labeled as the barrer types
Connection；
Transmission unit 63, for by the barrer types and the order transmission to server.
Optionally, include following at least one in the barrer types：Communication disorders, action obstacle.
Fig. 7 is a kind of schematic block diagram of vehicle reservation device in accordance with another embodiment of the present invention.On as shown in fig. 7,
Device is stated to further include：
Navigation elements 64, the barrer types include communication disorders when, for pass through text information to the passenger into
Row navigation.
Fig. 8 is the schematic block diagram according to a kind of vehicle reservation device of another embodiment of the invention.On as shown in figure 8,
Device is stated to further include：
Generation unit 65 when the barrer types include communication disorders, sets for receiving and showing according to second terminal
The text information of standby voice messaging generation；Wherein, the user of the second terminal equipment provides the vehicle transport service.
Fig. 9 is a kind of schematic block diagram of order processing device according to an embodiment of the invention, which is suitable for eventually
End equipment, such as driver terminal.As shown in figure 9, the device includes：
Receiving unit 91, for receive the reservation vehicle transport service from server order and with the order phase
Associated the barrer types；
Display unit 92, for showing the barrer types when showing or handling the order.
Figure 10 is a kind of schematic block diagram of order processing device in accordance with another embodiment of the present invention.As shown in Figure 10,
Above device further includes：
Adapter unit 93, in the voice communication request for the communicating number for monitoring to include the order, for by institute
It states voice communication request and is forwarded to customer service.
About the device in above-described embodiment, wherein each unit performs the concrete mode of operation in related this method
Embodiment in be described in detail, explanation will be not set forth in detail herein.
The embodiment of vehicle reservation device of the present invention can be applied on network devices.Device embodiment can pass through software
It realizes, can also be realized by way of hardware or software and hardware combining.For implemented in software, as on a logical meaning
Device, be in by the processor of equipment where it, computer program instructions corresponding in nonvolatile memory are read
Deposit what middle operation was formed.It is that one kind of equipment where vehicle reservation device of the present invention is hard as shown in figure 11 for hardware view
Part structure chart, in addition to shown in Figure 11 processor, network interface, other than memory and nonvolatile memory, filled in embodiment
Equipment where putting can also usually include other hardware, such as be responsible for the forwarding chip of processing message；From hardware configuration
For the equipment be also possible to be distributed equipment, may include multiple interface cards, so as to hardware view carry out Message processing
Extension.
In addition to vehicle reservation device, order processing device is also applied for the hardware structure diagram shown in Figure 11.
For device embodiment, since it corresponds essentially to embodiment of the method, so related part is referring to method reality
Apply the part explanation of example.The apparatus embodiments described above are merely exemplary, wherein described be used as separating component
The unit of explanation may or may not be physically separate, and the component shown as unit can be or can also
It is not physical unit, you can be located at a place or can also be distributed in multiple network element.It can be according to reality
It needs that some or all of module therein is selected to realize the purpose of the present invention program.Those of ordinary skill in the art are not paying
In the case of going out creative work, you can to understand and implement.
Storage medium (the including but not limited to disk for wherein including program code in one or more can be used in the application
Memory, CD-ROM, optical memory etc.) on the form of computer program product implemented.
Computer-usable storage medium includes permanent and non-permanent, removable and non-removable media, can be by appointing
What method or technique realizes that information stores.Information can be computer-readable instruction, data structure, the module of program or other
Data.The example of the storage medium of computer includes but not limited to：Phase transition internal memory (PRAM), static RAM
(SRAM), dynamic random access memory (DRAM), other kinds of random access memory (RAM), read-only memory
(ROM), electrically erasable programmable read-only memory (EEPROM), fast flash memory bank or other memory techniques, CD-ROM are read-only
Memory (CD-ROM), digital versatile disc (DVD) or other optical storages, magnetic tape cassette, tape magnetic rigid disk storage or
Other magnetic storage apparatus or any other non-transmission medium, available for storing the information that can be accessed by a computing device.
Those skilled in the art will readily occur to the present invention its after considering specification and putting into practice disclosure disclosed herein
Its embodiment.The present invention is directed to cover the present invention any variations, uses, or adaptations, these modifications, purposes or
Person's adaptive change follows the general principle of the present invention and including undocumented common knowledge in the art of the invention
Or conventional techniques.Description and embodiments are considered only as illustratively, and true scope and spirit of the invention are by following
Claim is pointed out.
It should be understood that the invention is not limited in the precision architecture for being described above and being shown in the drawings, and
And various modifications and changes may be made without departing from the scope thereof.The scope of the present invention is only limited by appended claim.
Claims (12)
- A kind of 1. vehicle reservation method, which is characterized in that suitable for first terminal equipment, this method includes：The complaint message of passenger's input is received, determines the barrer types of passenger；The barrer types are labeled as associated with the order for preengaging vehicle transport service；By the barrer types and the order transmission to server.
- 2. according to the method described in claim 1, it is characterized in that, include following at least one in the barrer types：It links up Obstacle, action obstacle.
- 3. according to the method described in claim 2, it is characterized in that, the barrer types include communication disorders when, the side Method further includes：It is navigated by text information to the passenger.
- 4. according to the method described in claim 2, it is characterized in that, the barrer types include communication disorders when, the side Method further includes：It receives and shows the text information generated according to the voice messaging of second terminal equipment；Wherein, the second terminal equipment User the vehicle transport service is provided.
- A kind of 5. order processing method, which is characterized in that suitable for terminal device, this method includes：The order and the barrer types associated with the order of the reservation vehicle transport service from server of reception；The barrer types are shown when showing or handling the order.
- 6. according to the method described in claim 5, it is characterized in that, the barrer types include communication disorders when, the side Method further includes：In the voice communication request for the communicating number for monitoring to include the order, the voice communication request is forwarded to Customer service.
- 7. a kind of vehicle reservation device, which is characterized in that suitable for first terminal equipment, which includes：Type determining units for receiving the complaint message of passenger's input, determine the barrer types of passenger；Connective marker unit, it is associated with the order for preengaging vehicle transport service for being labeled as the barrer types；Transmission unit, for by the barrer types and the order transmission to server.
- 8. device according to claim 7, which is characterized in that include following at least one in the barrer types：It links up Obstacle, action obstacle.
- 9. device according to claim 8, which is characterized in that further include：Navigation elements when the barrer types include communication disorders, navigate to the passenger for passing through text information.
- 10. device according to claim 8, which is characterized in that further include：Generation unit, when the barrer types include communication disorders, for receiving and showing the language according to second terminal equipment The text information of message breath generation；Wherein, the user of the second terminal equipment provides the vehicle transport service.
- 11. a kind of order processing device, suitable for terminal device, which is characterized in that including：Receiving unit, for receiving the order of the reservation vehicle transport service from server and associated with the order The barrer types；Display unit, for showing the barrer types when showing or handling the order.
- 12. according to the devices described in claim 11, which is characterized in that further include：Adapter unit, in the voice communication request for the communicating number for monitoring to include the order, for by the voice Communication request is forwarded to customer service.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611123732.5A CN108171348A (en) | 2016-12-08 | 2016-12-08 | Vehicle reservation method and apparatus, order processing method and apparatus |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201611123732.5A CN108171348A (en) | 2016-12-08 | 2016-12-08 | Vehicle reservation method and apparatus, order processing method and apparatus |
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| CN108171348A true CN108171348A (en) | 2018-06-15 |
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| CN201611123732.5A Pending CN108171348A (en) | 2016-12-08 | 2016-12-08 | Vehicle reservation method and apparatus, order processing method and apparatus |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112749817A (en) * | 2019-10-29 | 2021-05-04 | 丰田自动车株式会社 | Processing apparatus and processing system |
| CN113010058A (en) * | 2021-03-09 | 2021-06-22 | 汉海信息技术(上海)有限公司 | Information processing method, device, equipment and storage medium |
| CN113705846A (en) * | 2021-10-29 | 2021-11-26 | 江西易至智行汽车运营服务有限公司 | Vehicle reservation method and device based on vehicle calling pile, readable storage medium and equipment |
| CN114862522A (en) * | 2022-05-30 | 2022-08-05 | 广州宸祺出行科技有限公司 | Method and system convenient for special people to get on bus and go out |
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