WO2019233165A1 - Procédé de maintenance de dispositif, serveur, terminal, et système - Google Patents

Procédé de maintenance de dispositif, serveur, terminal, et système Download PDF

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Publication number
WO2019233165A1
WO2019233165A1 PCT/CN2019/079706 CN2019079706W WO2019233165A1 WO 2019233165 A1 WO2019233165 A1 WO 2019233165A1 CN 2019079706 W CN2019079706 W CN 2019079706W WO 2019233165 A1 WO2019233165 A1 WO 2019233165A1
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WO
WIPO (PCT)
Prior art keywords
target
identification information
repaired
information
terminal
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Application number
PCT/CN2019/079706
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English (en)
Chinese (zh)
Inventor
万其明
Original Assignee
杭州海康威视数字技术股份有限公司
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Publication of WO2019233165A1 publication Critical patent/WO2019233165A1/fr

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0677—Localisation of faults
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance

Definitions

  • the present application relates to the field of computer technology, and in particular, to a device maintenance method, a server, a terminal, and a system.
  • public resources include different types of equipment such as street lights, manhole covers, station signs, and power outlets. There can also be more than one type of device.
  • the equipment will inevitably be worn out or even damaged during long-term use. If any equipment is damaged and found, the founder can report to the responsible department of the damaged equipment.
  • the general way of feedback is to report the situation of the damaged equipment to the responsible department by phone, such as what the damaged equipment is and where the damaged equipment is located. Then the responsible department will send maintenance personnel to the site to maintain the damaged equipment.
  • the present application provides a device maintenance method, server, terminal, and system to improve the efficiency of device maintenance through target identification information and target location information for a device to be repaired.
  • the specific technical solutions are as follows:
  • an embodiment of the present application provides a device maintenance method, where the method includes:
  • the server receives a repair request sent by the first terminal, where the repair request is generated after the first terminal scans a two-dimensional code corresponding to the device to be repaired to obtain target identification information of the device to be repaired, and the repair request includes The target identification information, where the target identification information includes a unique identification of the device to be repaired or attribute information of the device to be repaired;
  • the server sends the target identification information and the target location information to a second terminal, so that the second terminal displays the geographic location information of the device to be repaired according to the target identification information and the target location information.
  • an embodiment of the present application provides a device maintenance method, where the method includes:
  • the second terminal displays the geographic position of the equipment to be repaired according to the geographic location information of the equipment to be repaired.
  • an embodiment of the present application provides a server, where the server includes:
  • a receiving module configured to receive a repair request sent by a first terminal, where the repair request is generated after the first terminal scans a two-dimensional code corresponding to a device to be repaired to obtain target identification information of the device to be repaired, where
  • the maintenance request includes the target identification information, and the target identification information includes a unique identification of the equipment to be repaired or attribute information of the equipment to be repaired;
  • An obtaining module configured to obtain target location information and target identification information of the equipment to be repaired according to the maintenance request
  • a sending module configured to send the target identification information and the target location information to a second terminal, so that the second terminal displays the geographic location information of the device to be repaired according to the target identification information and the target location information .
  • an embodiment of the present application provides a terminal, where the terminal includes:
  • a receiving module configured to receive target identification information and target location information of a device to be repaired sent by a server
  • a determining module configured to determine geographic location information of the device to be repaired according to the target identification information and the target location information
  • the display module is configured to display the geographical position of the equipment to be repaired according to the geographical position information of the equipment to be repaired.
  • an embodiment of the present application provides a device maintenance system, where the system includes a server and a second terminal,
  • the server is configured to receive a repair request sent by a first terminal, where the repair request is generated after the first terminal scans a two-dimensional code corresponding to a device to be repaired to obtain target identification information of the device to be repaired, so that
  • the maintenance request includes the target identification information, and the target identification information includes a unique identification of the equipment to be repaired or attribute information of the equipment to be repaired; and a target position of the equipment to be repaired is obtained according to the maintenance request.
  • Information and the target identification information sending the target identification information and the target location information to a second terminal;
  • the second terminal is configured to receive target identification information and target location information of the device to be repaired sent by the server; determine the geographic location information of the device to be repaired according to the target identification information and the target position information; The geographic location information of the equipment to be repaired is described, and the geographic location of the equipment to be repaired is displayed.
  • an embodiment of the present application provides a server including a processor, a communication interface, a memory, and a communication bus, wherein the processor, the communication interface, and the memory complete communication with each other through the communication bus;
  • the processor is configured to execute the following steps when executing a program stored in the memory:
  • the maintenance request is generated after the first terminal scans the two-dimensional code corresponding to the device to be repaired to obtain target identification information of the device to be repaired.
  • the maintenance request includes target identification information, and the target identification information includes The unique identifier of the repaired equipment or the attribute information of the equipment to be repaired; according to the maintenance request, obtain the target location information and target identification information of the equipment to be repaired; and send the target identification information and target location information to the second terminal so that the second terminal can
  • the information and target location information show the geographic location information of the equipment to be repaired.
  • an embodiment of the present application provides a computer-readable storage medium, where the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, implements any of the foregoing first aspects. Equipment maintenance method steps.
  • an embodiment of the present application provides a terminal device including a processor, a communication interface, a memory, and a communication bus, where the processor, the communication interface, and the memory complete communication with each other through the communication bus;
  • the processor is configured to execute the following steps when executing a program stored in the memory:
  • an embodiment of the present application provides a computer-readable storage medium.
  • the computer-readable storage medium stores a computer program.
  • the computer program is executed by a processor, any one of the foregoing second aspects is implemented.
  • a corresponding two-dimensional code is set for each device. At least the device's identification information is stored in the two-dimensional code.
  • the server receives a repair request including the target identification information sent by the first terminal, and Requests the target identification information and target location information of the equipment to be repaired, the server sends the target identification information and target location information to the second terminal, and the maintenance personnel corresponding to the second terminal can quickly and accurately determine the target location information of the equipment to be repaired
  • the location of the equipment to be repaired and the target identification information of the equipment to be repaired can provide a reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which improves the efficiency of equipment maintenance.
  • FIG. 1 is a flowchart of a device maintenance method according to an embodiment of the present application
  • FIG. 2 is another flowchart of a device maintenance method according to an embodiment of the present application.
  • FIG. 3 is a display manner of target identification information provided by an embodiment of the present application.
  • FIG. 4 is a schematic structural diagram of a server according to an embodiment of the present application.
  • FIG. 5 is a schematic structural diagram of another terminal according to an embodiment of the present application.
  • FIG. 6 is a schematic structural diagram of a device maintenance system according to an embodiment of the present application.
  • FIG. 7 is a schematic structural diagram of a server according to an embodiment of the present application.
  • FIG. 8 is a schematic structural diagram of another terminal device according to an embodiment of the present application.
  • the equipment maintenance method includes:
  • the server receives the repair request sent by the first terminal.
  • the repair request is generated after the first terminal scans the two-dimensional code corresponding to the equipment to be repaired to obtain the target identification information of the equipment to be repaired.
  • the repair request includes the target identification information, and the target identification information includes The unique identification of the equipment to be repaired or the attribute information of the equipment to be repaired; the server obtains the target location information and the target identification information of the equipment to be repaired according to the maintenance request; the server sends the target identification information and the target location information to the second terminal so that the second terminal Display the geographic location information of the equipment to be repaired according to the target identification information and the target location information.
  • a corresponding two-dimensional code is set for each device. At least the device's identification information is stored in the two-dimensional code.
  • the server receives a repair request including the target identification information sent by the first terminal, and Requests the target identification information and target location information of the equipment to be repaired, the server sends the target identification information and target location information to the second terminal, and the maintenance personnel corresponding to the second terminal can quickly and accurately determine the target location information of the equipment to be repaired
  • the location of the equipment to be repaired and the target identification information of the equipment to be repaired can provide a reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which improves the efficiency of equipment maintenance.
  • the server receives a maintenance request sent by the first terminal.
  • the first terminal may be a terminal device such as a mobile phone or a tablet used by the user, and the maintenance request is generated after the first terminal scans the two-dimensional code corresponding to the device to be repaired to obtain target identification information of the device to be repaired.
  • a corresponding two-dimensional code is set.
  • the set two-dimensional code and the device have a one-to-one relationship.
  • the two-dimensional code corresponding to each device stores at least the identification information of the device.
  • the identification information may include identification or attribute information. Among them, there is a one-to-one correspondence between the identification and the device, that is, each device has a unique identification, and the attribute information is the basic information of the corresponding device, for example, the device type of the device, Equipment number, manufacturer, contractor, installation time, responsible department and contact information.
  • the user can scan the two-dimensional code corresponding to the device to be repaired through the first terminal to obtain the target identification information stored in the two-dimensional code.
  • the first terminal After the first terminal obtains the target identification information in the two-dimensional code, it can generate a repair request according to the obtained target identification information, and send the repair request to the server.
  • the server obtains target location information and target identification information of the equipment to be repaired according to the maintenance request.
  • the target identification information of the device to be repaired is stored in a two-dimensional code corresponding to the device to be repaired, that is, the maintenance request received by the server includes the target identification information.
  • the server may obtain the target identification information from the maintenance request, and then obtain the location information corresponding to the target identification information based on the correspondence between the identification information and the location information, and The position information is determined as the target position information.
  • the target position information is the position information corresponding to the equipment to be repaired.
  • the correspondence between the identification information and the location information may be preset, and the identification information and the location information may be in a one-to-one correspondence, that is, each device corresponds to a location.
  • the identification information and the location information may also have a many-to-one relationship, that is, multiple devices may be located at the same location, and at this time, the multiple devices correspond to the same location.
  • the QR code corresponding to the equipment to be repaired may further include target location information of the equipment to be repaired, that is, the maintenance request received by the server includes target identification information and target location information of the equipment to be repaired. .
  • the server may directly obtain target identification information and target location information of the equipment to be repaired from the maintenance request.
  • the server can directly extract required information from the maintenance request without performing other processing.
  • the load pressure of the server is reduced and the CPU (Central Processing Unit) resources of the server are avoided.
  • the server sends target identification information and target location information to the second terminal.
  • the second terminal is a terminal for receiving instructions and information by a maintenance person responsible for maintenance.
  • the second terminal may be a terminal device such as a mobile phone or a tablet.
  • the second terminal may display the target identification information and display the geographic location information of the device to be repaired according to the target location information.
  • the position of the equipment to be repaired can be determined in a timely manner based on the displayed geographic location information, thereby avoiding wasting time in the process of searching for equipment to be repaired.
  • the displayed target identification information allows maintenance personnel to quickly identify and understand the equipment to be repaired, thereby improving maintenance efficiency.
  • the number of the second terminals may be one or more.
  • the server directly sends the target identification information and the target location information to the only one second terminal.
  • the server can send the target identification information and target location information to all the second terminals.
  • all the second terminals can receive the target identification sent by the server.
  • the maintenance staff corresponding to each second terminal selects the maintenance staff to perform maintenance on the equipment to be repaired according to a preset rule, wherein the preset rule may be customized, for example, the preset rule may be based on A rule determined by at least one of negotiation, the distance of each maintenance person from the equipment to be repaired, and the like.
  • the server selects one or a preset number of second terminals from the plurality of second terminals as the target second terminal, and sends target identification information and target location information to the selected target second terminal.
  • the preset number can be customized.
  • the following respectively introduces embodiments in which the server selects a target second terminal from a plurality of second terminals.
  • a correspondence relationship between the position information and the second terminal may be set in advance.
  • Each second terminal corresponds to at least one location information, that is, each maintenance person is responsible for at least one device.
  • each area may be divided, and each maintenance person is responsible for the maintenance of equipment in one area.
  • the second terminal of each maintenance person corresponds to the position information of the equipment in the area in which the maintenance person is responsible.
  • the server may determine, from the correspondence between the location information and the second terminal, the second terminal corresponding to the target location information, that is, the target second terminal.
  • the target identification information may further include device type information, and a correspondence relationship between the device type and the second terminal may be set in advance. Each second terminal corresponds to at least one device type.
  • the second terminals corresponding to the same device type are devices of the same type.
  • each maintenance personnel can be responsible for only one type of equipment, and can also be responsible for multiple types of equipment. In this way, targeted and specialized maintenance for different types of equipment not only improves the efficiency of equipment maintenance, but also improves the effect of equipment maintenance.
  • electrical equipment can be maintained by an electrician or an electrician-qualified maintenance person
  • pipeline equipment can be maintained by a maintenance person with experience in pipeline work.
  • the server may determine, from the correspondence between the device type and the second terminal, the second terminal corresponding to the device type in the target identification information, that is, the target. Second terminal.
  • a correspondence relationship between the location information and the device type in common with the second terminal may be set in advance. If the second terminal corresponding to the target location information and the second terminal corresponding to the device type in the target identification information are the same second terminal, it is determined that the corresponding second terminal is the target second terminal.
  • the combination of location information and equipment types not only strengthens the familiarity of the maintenance personnel with the equipment in charge, but also provides targeted and specialized maintenance, which improves the efficiency of equipment maintenance.
  • the implementation manners of determining the target second terminal are not limited to the above three types, and may include other implementation manners, which are not listed here one by one.
  • a history maintenance record of each device may be stored in the server.
  • the server may also determine the historical maintenance record of the equipment to be repaired from the stored historical maintenance records according to the target identification information in the maintenance request.
  • a correspondence relationship between the identification information and the historical maintenance record is preset in the server, and according to the correspondence relationship, a historical maintenance record corresponding to the target identification information can be determined, and the historical maintenance record is the target historical maintenance record of the equipment to be repaired.
  • the target history maintenance record may include target position information corresponding to the target identification information.
  • the server After the server determines the target historical maintenance record of the equipment to be repaired, it can obtain the target identification information corresponding to the target historical maintenance record based on the correspondence between the identification information and the historical maintenance record, and obtain the target location information from the target historical maintenance record.
  • the target history maintenance record is sent to the second terminal. In this way, the second terminal maintains the record according to the target history, and obtains target position information and target identification information.
  • the maintenance personnel corresponding to the second terminal can obtain the target historical maintenance records of the equipment to be repaired.
  • the target historical maintenance records can provide a certain reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which is helpful for the maintenance personnel to perform more detailed and comprehensive maintenance and improve Quality and efficiency of maintenance.
  • the server may further generate a maintenance record for the equipment to be repaired according to the received maintenance request, and store the generated maintenance record.
  • the relationship between the maintenance record and the target identification information is one-to-one.
  • the maintenance personnel may send the maintenance content for the equipment to be repaired to the server through the second terminal of the maintenance personnel, where the maintenance content may include the location of the repair, the replaced parts, and the like.
  • the server may store the maintenance content in a maintenance record corresponding to the equipment to be repaired, so as to provide a reference for historical maintenance records when performing maintenance on the equipment to be repaired thereafter.
  • a corresponding two-dimensional code is set for each device. At least the device's identification information is stored in the two-dimensional code.
  • the server receives a repair request including the target identification information sent by the first terminal, and Requests the target identification information and target location information of the equipment to be repaired, the server sends the target identification information and target location information to the second terminal, and the maintenance personnel corresponding to the second terminal can quickly and accurately determine the target location information of the equipment to be repaired
  • the location of the equipment to be repaired and the target identification information of the equipment to be repaired can provide a reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which improves the efficiency of equipment maintenance.
  • an embodiment of the present application further provides a device maintenance method, which can be applied to a second terminal, where the second terminal corresponds to a maintenance person.
  • the device maintenance method includes the following steps.
  • the second terminal receives target identification information and target location information of the device to be repaired and sent by the server.
  • the second terminal receives target identification information and target location information for the equipment to be repaired, which indicates that a maintenance person corresponding to the second terminal needs to perform maintenance on the equipment to be repaired.
  • the target identification information and target location information can provide a reference for maintenance personnel to perform maintenance on the repaired equipment.
  • the second terminal determines geographic location information of the device to be repaired according to the target identification information and the target location information.
  • the geographic location information may be information displayed in the form of an image, or information that determines a geographic location in a map, for example, latitude and longitude information, coordinate information corresponding to the map, and the like.
  • the second terminal generates geographic coordinate information of the device to be repaired in the first area according to the target position information, and the position information of the first area and the target position information of the device to be repaired satisfy a set correlation degree.
  • a plurality of regions may be divided in advance, and each region is set with corresponding position information.
  • the region where the equipment to be repaired is located is the first region.
  • the location information of the first area and the target location information of the equipment to be repaired satisfy a set correlation degree, that is, the location information of the first area is matched with the target location information of the equipment to be repaired.
  • the location information of the first area and the The target location information of the equipment to be repaired is the same, or the target location information of the equipment to be repaired is within the range of the location information of the first area.
  • the second terminal displays the geographic location of the equipment to be repaired according to the geographic location information of the equipment to be repaired.
  • the maintenance personnel corresponding to the second terminal can determine the position of the equipment to be repaired based on the geographical position displayed on the second terminal, so that the position of the equipment to be repaired can be obtained quickly and accurately, and thus can be timely Maintain the equipment under repair.
  • the second terminal displays the geographical position of the device to be repaired in the first region on the second terminal through the positioning application program according to the geographic coordinate information and the target identification information.
  • the positioning application may be a third-party application that can be used for positioning, such as Baidu Map, Google Map, and so on.
  • the second terminal After the second terminal determines the geographic location information of the device to be repaired, the second terminal parses the geographic location information and starts a positioning application in the second terminal, searches the positioning application for the parsed geographic location information, and The location found is the location of the equipment to be repaired. The searched locations are identified and displayed.
  • text information corresponding to the target identification information may be displayed at the displayed geographic location.
  • the location of the mark ⁇ is the location of the equipment to be repaired on the map.
  • the information in the box below ⁇ includes: the equipment number is CN2345, the installation time is January 2016, and the responsible department is the first department. .
  • the information in the box is the target identification information corresponding to the equipment to be repaired.
  • the second terminal may obtain target identification information and target position information through the received target maintenance record.
  • the second terminal receives the target history maintenance record of the equipment to be repaired sent by the server.
  • the target history maintenance record may include target position information corresponding to the target identification information.
  • the second terminal after receiving the target historical maintenance record, based on the correspondence between the historical maintenance record and the identification information, the second terminal can obtain the target identification information corresponding to the target historical maintenance record, and obtain the target location information from the target historical maintenance record.
  • the second terminal executes the steps of determining the target identification information corresponding to the target historical maintenance record based on the preset correspondence between the identification information and the historical maintenance record, and performing The steps of obtaining the target position information in the target history maintenance record are not limited to the execution sequence in the embodiments of the present application.
  • the target historical maintenance record is the historical maintenance record corresponding to the equipment to be repaired.
  • the target historical maintenance record provides a reference for maintaining the equipment to be repaired.
  • the maintenance personnel can perform maintenance on the equipment to be repaired according to the target historical maintenance record, thereby improving the maintenance efficiency.
  • the corresponding maintenance content may be input on the second terminal.
  • the second terminal receives the maintenance content input by the maintenance personnel, and sends the maintenance content to the server.
  • the server stores the maintenance content in the maintenance record corresponding to the equipment to be repaired. In this way, the next time the equipment to be repaired is maintained, the current maintenance content can be used as a historical maintenance record for reference by maintenance personnel.
  • a corresponding two-dimensional code is set for each device. At least the device's identification information is stored in the two-dimensional code.
  • the server receives a repair request including the target identification information sent by the first terminal, and Requests the target identification information and target location information of the equipment to be repaired, the server sends the target identification information and target location information to the second terminal, and the maintenance personnel corresponding to the second terminal can quickly and accurately determine the target location information of the equipment to be repaired
  • the location of the equipment to be repaired and the target identification information of the equipment to be repaired can provide a reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which improves the efficiency of equipment maintenance.
  • the embodiment of the present application further provides a server, as shown in FIG. 4, which is a schematic structural diagram of a server provided by the embodiment of the present application.
  • the server includes a receiving module 410, an obtaining module 420, and a sending module 430.
  • the receiving module 410 is configured to receive a repair request sent by the first terminal.
  • the repair request is generated after the first terminal scans the two-dimensional code corresponding to the device to be repaired to obtain target identification information of the device to be repaired, and the repair request includes the target.
  • Identification information, the target identification information includes a unique identification of the equipment to be repaired or attribute information of the equipment to be repaired.
  • the obtaining module 420 is configured to obtain target location information and target identification information of the equipment to be repaired according to the maintenance request.
  • the sending module 430 is configured to send the target identification information and the target location information to the second terminal, so that the second terminal displays the geographic location information of the device to be repaired according to the target identification information and the target location information.
  • the obtaining module 420 is specifically configured to:
  • the maintenance request further includes target location information of the equipment to be repaired; the obtaining module 420 is specifically configured to obtain target location information and target identification information from the maintenance request.
  • the obtaining module 420 is specifically configured to:
  • the target historical maintenance record determines the target historical maintenance record corresponding to the target identification information, and the target historical maintenance record includes the target position information corresponding to the target identification information; according to the target historical maintenance record, obtain the target position information Target identification information.
  • the sending module 430 is specifically configured to send a target history maintenance record to the second terminal, so that the second terminal obtains target location information and target identification information according to the target history maintenance record.
  • the server may further include a generating module, wherein the generating module may be configured to generate and store a maintenance record of the equipment to be repaired according to the maintenance request, and the maintenance record and the target identification information have a one-to-one correspondence relationship.
  • a corresponding two-dimensional code is set for each device. At least the device's identification information is stored in the two-dimensional code.
  • the server receives a repair request including the target identification information sent by the first terminal, and Requests the target identification information and target location information of the equipment to be repaired, the server sends the target identification information and target location information to the second terminal, and the maintenance personnel corresponding to the second terminal can quickly and accurately determine the target location information of the equipment to be repaired
  • the location of the equipment to be repaired and the target identification information of the equipment to be repaired can provide a reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which improves the efficiency of equipment maintenance.
  • the embodiment of the present application further provides a terminal, as shown in FIG. 5, which is another schematic structural diagram of a terminal provided by the embodiment of the present application.
  • the terminal includes a receiving module 510, a determining module 520, and a display module 530.
  • the receiving module 510 is configured to receive target identification information and target location information of a device to be repaired sent by a server.
  • a determining module 520 is configured to determine geographic location information of the device to be repaired according to the target identification information and the target location information.
  • the display module 530 is configured to display the geographic location of the equipment to be repaired according to the geographic location information of the equipment to be repaired.
  • the receiving module 510 is specifically configured to: receive a target history maintenance record of the equipment to be repaired sent by the server, where the target history maintenance record includes target location information corresponding to the target identification information; based on preset identification information and history The correspondence between the maintenance records determines the target identification information corresponding to the target historical maintenance records; the target position information is obtained from the target historical maintenance records.
  • the determining module 520 is specifically configured to generate geographic coordinate information of the device to be repaired in the first region according to the target position information, and the position information of the first region and the target position information of the device to be repaired satisfy a set association. degree.
  • the display module 530 is specifically configured to display the geographical position of the device to be repaired in the first region through the positioning application program according to the geographic coordinate information and the target identification information.
  • a corresponding two-dimensional code is set for each device. At least the device's identification information is stored in the two-dimensional code.
  • the server receives a repair request including the target identification information sent by the first terminal, and Requests the target identification information and target location information of the equipment to be repaired, the server sends the target identification information and target location information to the second terminal, and the maintenance personnel corresponding to the second terminal can quickly and accurately determine the target location information of the equipment to be repaired
  • the location of the equipment to be repaired and the target identification information of the equipment to be repaired can provide a reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which improves the efficiency of equipment maintenance.
  • the embodiment of the present application further provides a device maintenance system.
  • the device maintenance system 600 includes a server 610 and a second terminal 620.
  • the device maintenance system 600 may further include a first terminal 630.
  • the server 610 is configured to receive a maintenance request sent by the first terminal 630.
  • the maintenance request is generated after the first terminal 630 scans a QR code corresponding to the equipment to be repaired to obtain target identification information of the equipment to be repaired, and the maintenance request includes the target identification.
  • Information, the target identification information includes the unique identification of the equipment to be repaired or the attribute information of the equipment to be repaired; according to the maintenance request, obtaining the target location information and the target identification information of the equipment to be repaired; sending the target identification information and the target location information to the second terminal 620 .
  • the second terminal 620 is configured to receive target identification information and target location information of the device to be repaired sent by the server 610; determine the geographical position information of the device to be repaired according to the target identification information and the target position information; and according to the geographical position information of the device to be repaired , Showing the geographical location of the equipment to be repaired.
  • a corresponding two-dimensional code is set for each device. At least the device's identification information is stored in the two-dimensional code.
  • the server receives a repair request including the target identification information sent by the first terminal, and Requests the target identification information and target location information of the equipment to be repaired, the server sends the target identification information and target location information to the second terminal, and the maintenance personnel corresponding to the second terminal can quickly and accurately determine the target location information of the equipment to be repaired
  • the location of the equipment to be repaired and the target identification information of the equipment to be repaired can provide a reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which improves the efficiency of equipment maintenance.
  • An embodiment of the present application further provides a server.
  • the server includes a processor 710, a communication interface 720, a memory 730, and a communication bus 740.
  • the processor 710, the communication interface 720, and the memory 730 are completed through the communication bus 740. Communication with each other.
  • the memory 730 is configured to store a computer program.
  • the processor 710 is configured to execute the following steps when executing a program stored in the memory 730:
  • the maintenance request is generated after the first terminal scans the two-dimensional code corresponding to the device to be repaired to obtain target identification information of the device to be repaired.
  • the maintenance request includes target identification information, and the target identification information includes The unique identifier of the repaired equipment or the attribute information of the equipment to be repaired; according to the maintenance request, obtain the target location information and target identification information of the equipment to be repaired; and send the target identification information and target location information to the second terminal so that the second terminal can
  • the information and target location information show the geographic location information of the equipment to be repaired.
  • the step of obtaining target location information and target identification information of the equipment to be repaired according to the maintenance request includes:
  • the maintenance request further includes target location information of the equipment to be repaired; and the step of obtaining target location information and target identification information of the equipment to be repaired according to the maintenance request includes: obtaining target location information and target from the maintenance request Identification information.
  • the step of obtaining target location information and target identification information of the equipment to be repaired according to the maintenance request includes: determining a target historical maintenance corresponding to the target identification information according to a preset correspondence between the identification information and the historical maintenance record. Records, target history maintenance records include target location information corresponding to target identification information; and obtain target location information and target identification information based on the target history maintenance records.
  • the step of sending the target identification information and the target location information to the second terminal includes: sending a target history maintenance record to the second terminal, so that the second terminal obtains the target location information and the target identification information according to the target history maintenance record.
  • the processor is further configured to perform the following steps: generating and storing a maintenance record of the equipment to be repaired according to the maintenance request, and the maintenance record and the target identification information have a one-to-one correspondence relationship.
  • a corresponding two-dimensional code is set for each device. At least the device's identification information is stored in the two-dimensional code.
  • the server receives a repair request including the target identification information sent by the first terminal, and Request to obtain the target identification information and target location information of the equipment to be repaired, the server sends the target identification information and target location information to the second terminal, and the maintenance personnel corresponding to the second terminal can quickly and accurately based on the target location information of the equipment to be repaired Determine the location of the equipment to be repaired.
  • the target identification information of the equipment to be repaired can provide a reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which improves the efficiency of equipment maintenance.
  • a computer-readable storage medium stores instructions, and when the computer-readable storage medium runs on the computer, the computer executes the foregoing FIG. 1 and FIG. 1.
  • a device maintenance method according to any one of the corresponding embodiments.
  • the terminal device includes a processor 810, a communication interface 820, a memory 830, and a communication bus 840.
  • the processor 810, the communication interface 820, and the memory 830 pass through the communication bus 840. Complete mutual communication.
  • the memory 830 is configured to store a computer program.
  • the processor 810 is configured to execute the following steps when executing a program stored in the memory 830:
  • the step of receiving target identification information and target location information of the device to be repaired sent by the server includes: receiving a target history maintenance record of the device to be repaired sent by the server, and the target history maintenance record includes a target identification information corresponding to the target identification information.
  • Target position information determining target identification information corresponding to the target historical maintenance record based on the preset correspondence between the identification information and the historical maintenance record; and obtaining target position information from the target historical maintenance record.
  • the step of determining the geographic location information of the device to be repaired according to the target identification information and the target position information includes: generating geographic coordinate information of the device to be repaired in the first region according to the target position information, and The position information of the device and the target position information of the equipment to be repaired satisfy a set correlation degree.
  • Displaying the geographical position of the device to be repaired on the terminal device according to the geographical position information includes: displaying the geographical position of the device to be repaired in the first region on the terminal device through a positioning application according to the geographic coordinate information and the target identification information.
  • a corresponding two-dimensional code is set for each device. At least the device's identification information is stored in the two-dimensional code.
  • the server receives a repair request including the target identification information sent by the first terminal, and Requests the target identification information and target location information of the equipment to be repaired, the server sends the target identification information and target location information to the second terminal, and the maintenance personnel corresponding to the second terminal can quickly and accurately determine the target location information of the equipment to be repaired
  • the location of the equipment to be repaired and the target identification information of the equipment to be repaired can provide a reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which improves the efficiency of equipment maintenance.
  • a computer-readable storage medium stores instructions, and when the computer-readable storage medium runs on the computer, the computer executes the foregoing FIG. 2 and FIG. 2.
  • a device maintenance method according to any one of the corresponding embodiments.
  • the communication bus mentioned in the above server and terminal device may be a Peripheral Component Interconnect (PCI) bus or an Extended Industry Standard Architecture (EISA) bus, etc.
  • PCI Peripheral Component Interconnect
  • EISA Extended Industry Standard Architecture
  • the communication bus can be divided into an address bus, a data bus, a control bus, and the like. For ease of representation, the figure only uses a thick line, but it does not mean that there is only one bus or one type of bus.
  • the communication interface is used for communication between the foregoing server and terminal device and other devices.
  • the memory may include random access memory (Random Access Memory, RAM), and may also include non-volatile memory (Non-Volatile Memory, NVM), such as at least one disk memory.
  • RAM Random Access Memory
  • NVM non-Volatile Memory
  • the memory may also be at least one storage device located far from the foregoing processor.
  • the above processor may be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc .; it may also be a digital signal processor (Digital Signal Processing, DSP), special integration Circuit (Application Specific Integrated Circuit, ASIC), Field-Programmable Gate Array (FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components.
  • CPU central processing unit
  • NP network processor
  • DSP Digital Signal Processing
  • ASIC Application Specific Integrated Circuit
  • FPGA Field-Programmable Gate Array

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Abstract

La présente invention concerne un procédé de maintenance de dispositif, un serveur, un terminal, et un système. Dans le procédé de maintenance de dispositif selon l'invention, un serveur : reçoit une demande de réparation envoyée par un premier terminal ; acquiert, d'après la demande de réparation, des informations de position cible et des informations d'identification de cible d'un dispositif devant être réparé ; et envoie les informations d'identification de cible et les informations de position cible à un second terminal. Les solutions techniques fournies par les modes de réalisation de la présente invention permettent d'utiliser des informations de position cible d'un dispositif devant être réparé afin de déterminer rapidement et avec précision la position du dispositif devant être réparé, et les informations d'identification de cible du dispositif devant être réparé peuvent fournir une référence au personnel de maintenance pour exécuter une maintenance sur le dispositif devant être réparé, ce qui améliore l'efficacité de maintenance de dispositif.
PCT/CN2019/079706 2018-06-08 2019-03-26 Procédé de maintenance de dispositif, serveur, terminal, et système WO2019233165A1 (fr)

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