WO2019233165A1

WO2019233165A1 - Device maintenance method, server, terminal and system

Info

Publication number: WO2019233165A1
Application number: PCT/CN2019/079706
Authority: WO
Inventors: 万其明
Original assignee: 杭州海康威视数字技术股份有限公司
Priority date: 2018-06-08
Filing date: 2019-03-26
Publication date: 2019-12-12
Also published as: CN110650025A

Abstract

Provided in the present application are a device maintenance method, a server, a terminal and a system. The device maintenance method comprises: a server receiving a repair request sent by a first terminal; acquiring, according to the repair request, target position information and target identification information of a device to be repaired; and sending the target identification information and the target position information to a second terminal. By means of the technical solutions provided by the embodiments of the present application, target position information of a device to be repaired is used to rapidly and accurately determine the position of the device to be repaired, and the target identification information of the device to be repaired can provide a reference for maintenance personnel to perform maintenance on the device to be repaired, such that the efficiency of device maintenance is improved.

Description

Equipment maintenance method, server, terminal and system

This application claims the priority of a Chinese patent application filed with the Chinese Patent Office on June 08, 2018 with the application number of 201810590205.8 and the invention name "a method, device and system for maintaining equipment", the entire contents of which are incorporated herein by reference. in.

Technical field

The present application relates to the field of computer technology, and in particular, to a device maintenance method, a server, a terminal, and a system.

Background technique

There can be many types of equipment included in public resources. For example, public resources include different types of equipment such as street lights, manhole covers, station signs, and power outlets. There can also be more than one type of device.

The equipment will inevitably be worn out or even damaged during long-term use. If any equipment is damaged and found, the founder can report to the responsible department of the damaged equipment. The general way of feedback is to report the situation of the damaged equipment to the responsible department by phone, such as what the damaged equipment is and where the damaged equipment is located. Then the responsible department will send maintenance personnel to the site to maintain the damaged equipment.

However, because different people's expressions are different, there may be unclear descriptions when describing the relevant conditions of the damaged equipment. For example, the location of the damaged equipment cannot be accurately described. After receiving the feedback, it may still be unclear about the location of the damaged equipment, which equipment is specific, and so on, which will cause the efficiency of the entire process of equipment maintenance to decrease.

Summary of the Invention

The present application provides a device maintenance method, server, terminal, and system to improve the efficiency of device maintenance through target identification information and target location information for a device to be repaired. The specific technical solutions are as follows:

In a first aspect, an embodiment of the present application provides a device maintenance method, where the method includes:

The server receives a repair request sent by the first terminal, where the repair request is generated after the first terminal scans a two-dimensional code corresponding to the device to be repaired to obtain target identification information of the device to be repaired, and the repair request includes The target identification information, where the target identification information includes a unique identification of the device to be repaired or attribute information of the device to be repaired;

Obtaining, by the server, target location information and target identification information of the equipment to be repaired according to the maintenance request;

The server sends the target identification information and the target location information to a second terminal, so that the second terminal displays the geographic location information of the device to be repaired according to the target identification information and the target location information.

In a second aspect, an embodiment of the present application provides a device maintenance method, where the method includes:

Receiving, by the second terminal, target identification information and target location information of the equipment to be repaired sent by the server;

Determining, by the second terminal, geographic location information of the device to be repaired according to the target identification information and the target location information;

The second terminal displays the geographic position of the equipment to be repaired according to the geographic location information of the equipment to be repaired.

In a third aspect, an embodiment of the present application provides a server, where the server includes:

A receiving module, configured to receive a repair request sent by a first terminal, where the repair request is generated after the first terminal scans a two-dimensional code corresponding to a device to be repaired to obtain target identification information of the device to be repaired, where The maintenance request includes the target identification information, and the target identification information includes a unique identification of the equipment to be repaired or attribute information of the equipment to be repaired;

An obtaining module, configured to obtain target location information and target identification information of the equipment to be repaired according to the maintenance request;

A sending module, configured to send the target identification information and the target location information to a second terminal, so that the second terminal displays the geographic location information of the device to be repaired according to the target identification information and the target location information .

In a fourth aspect, an embodiment of the present application provides a terminal, where the terminal includes:

A receiving module, configured to receive target identification information and target location information of a device to be repaired sent by a server;

A determining module, configured to determine geographic location information of the device to be repaired according to the target identification information and the target location information;

The display module is configured to display the geographical position of the equipment to be repaired according to the geographical position information of the equipment to be repaired.

In a fifth aspect, an embodiment of the present application provides a device maintenance system, where the system includes a server and a second terminal,

The server is configured to receive a repair request sent by a first terminal, where the repair request is generated after the first terminal scans a two-dimensional code corresponding to a device to be repaired to obtain target identification information of the device to be repaired, so that The maintenance request includes the target identification information, and the target identification information includes a unique identification of the equipment to be repaired or attribute information of the equipment to be repaired; and a target position of the equipment to be repaired is obtained according to the maintenance request. Information and the target identification information; sending the target identification information and the target location information to a second terminal;

The second terminal is configured to receive target identification information and target location information of the device to be repaired sent by the server; determine the geographic location information of the device to be repaired according to the target identification information and the target position information; The geographic location information of the equipment to be repaired is described, and the geographic location of the equipment to be repaired is displayed.

According to a sixth aspect, an embodiment of the present application provides a server including a processor, a communication interface, a memory, and a communication bus, wherein the processor, the communication interface, and the memory complete communication with each other through the communication bus;

Memory for storing computer programs;

The processor is configured to execute the following steps when executing a program stored in the memory:

Receive the maintenance request sent by the first terminal. The maintenance request is generated after the first terminal scans the two-dimensional code corresponding to the device to be repaired to obtain target identification information of the device to be repaired. The maintenance request includes target identification information, and the target identification information includes The unique identifier of the repaired equipment or the attribute information of the equipment to be repaired; according to the maintenance request, obtain the target location information and target identification information of the equipment to be repaired; and send the target identification information and target location information to the second terminal so that the second terminal can The information and target location information show the geographic location information of the equipment to be repaired.

In a seventh aspect, an embodiment of the present application provides a computer-readable storage medium, where the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, implements any of the foregoing first aspects. Equipment maintenance method steps.

In an eighth aspect, an embodiment of the present application provides a terminal device including a processor, a communication interface, a memory, and a communication bus, where the processor, the communication interface, and the memory complete communication with each other through the communication bus;

Memory for storing computer programs;

Receive target identification information and target location information of the equipment to be repaired sent by the server; determine the geographical location information of the equipment to be repaired according to the target identification information and the target location information; and display the geographical location of the equipment to be repaired according to the geographical location information of the equipment to be repaired .

In a ninth aspect, an embodiment of the present application provides a computer-readable storage medium. The computer-readable storage medium stores a computer program. When the computer program is executed by a processor, any one of the foregoing second aspects is implemented. Equipment maintenance method steps.

In the technical solution provided in the embodiment of the present application, a corresponding two-dimensional code is set for each device. At least the device's identification information is stored in the two-dimensional code. The server receives a repair request including the target identification information sent by the first terminal, and Requests the target identification information and target location information of the equipment to be repaired, the server sends the target identification information and target location information to the second terminal, and the maintenance personnel corresponding to the second terminal can quickly and accurately determine the target location information of the equipment to be repaired The location of the equipment to be repaired and the target identification information of the equipment to be repaired can provide a reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which improves the efficiency of equipment maintenance.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a flowchart of a device maintenance method according to an embodiment of the present application;

FIG. 2 is another flowchart of a device maintenance method according to an embodiment of the present application; FIG.

FIG. 3 is a display manner of target identification information provided by an embodiment of the present application; FIG.

4 is a schematic structural diagram of a server according to an embodiment of the present application;

5 is a schematic structural diagram of another terminal according to an embodiment of the present application;

6 is a schematic structural diagram of a device maintenance system according to an embodiment of the present application;

7 is a schematic structural diagram of a server according to an embodiment of the present application;

FIG. 8 is a schematic structural diagram of another terminal device according to an embodiment of the present application.

Detailed ways

In order to make the purpose, technical solution, and advantages of the present application clearer, the following further describes the present application in detail with reference to the accompanying drawings and examples. Obviously, the described embodiments are only a part of the embodiments of the present application, but not all the embodiments. Based on the embodiments in this application, all other embodiments obtained by a person of ordinary skill in the art without creative efforts shall fall within the protection scope of this application.

In order to improve the efficiency of equipment maintenance, the embodiments of the present application provide a equipment maintenance method, a server, a terminal, and a system. The equipment maintenance method includes:

The server receives the repair request sent by the first terminal. The repair request is generated after the first terminal scans the two-dimensional code corresponding to the equipment to be repaired to obtain the target identification information of the equipment to be repaired. The repair request includes the target identification information, and the target identification information includes The unique identification of the equipment to be repaired or the attribute information of the equipment to be repaired; the server obtains the target location information and the target identification information of the equipment to be repaired according to the maintenance request; the server sends the target identification information and the target location information to the second terminal so that the second terminal Display the geographic location information of the equipment to be repaired according to the target identification information and the target location information.

The following first introduces a device maintenance method provided by an embodiment of the present application, and the method can be applied to a server. As shown in Figure 1, it includes the following steps.

S101. The server receives a maintenance request sent by the first terminal.

The first terminal may be a terminal device such as a mobile phone or a tablet used by the user, and the maintenance request is generated after the first terminal scans the two-dimensional code corresponding to the device to be repaired to obtain target identification information of the device to be repaired.

For each device, a corresponding two-dimensional code is set. The set two-dimensional code and the device have a one-to-one relationship. The two-dimensional code corresponding to each device stores at least the identification information of the device. The identification information may include identification or attribute information. Among them, there is a one-to-one correspondence between the identification and the device, that is, each device has a unique identification, and the attribute information is the basic information of the corresponding device, for example, the device type of the device, Equipment number, manufacturer, contractor, installation time, responsible department and contact information.

When a user finds a device to be repaired that needs to be maintained or repaired, the user can scan the two-dimensional code corresponding to the device to be repaired through the first terminal to obtain the target identification information stored in the two-dimensional code. After the first terminal obtains the target identification information in the two-dimensional code, it can generate a repair request according to the obtained target identification information, and send the repair request to the server.

S102. The server obtains target location information and target identification information of the equipment to be repaired according to the maintenance request.

In an implementation manner, the target identification information of the device to be repaired is stored in a two-dimensional code corresponding to the device to be repaired, that is, the maintenance request received by the server includes the target identification information. After receiving the maintenance request sent by the first terminal, the server may obtain the target identification information from the maintenance request, and then obtain the location information corresponding to the target identification information based on the correspondence between the identification information and the location information, and The position information is determined as the target position information. The target position information is the position information corresponding to the equipment to be repaired.

The correspondence between the identification information and the location information may be preset, and the identification information and the location information may be in a one-to-one correspondence, that is, each device corresponds to a location. The identification information and the location information may also have a many-to-one relationship, that is, multiple devices may be located at the same location, and at this time, the multiple devices correspond to the same location.

In an implementation manner, the QR code corresponding to the equipment to be repaired may further include target location information of the equipment to be repaired, that is, the maintenance request received by the server includes target identification information and target location information of the equipment to be repaired. . At this time, after receiving the maintenance request, the server may directly obtain target identification information and target location information of the equipment to be repaired from the maintenance request.

In this embodiment, the server can directly extract required information from the maintenance request without performing other processing. The load pressure of the server is reduced and the CPU (Central Processing Unit) resources of the server are avoided.

S103. The server sends target identification information and target location information to the second terminal.

The second terminal is a terminal for receiving instructions and information by a maintenance person responsible for maintenance. The second terminal may be a terminal device such as a mobile phone or a tablet. After receiving the target identification information and the target location information sent by the server, the second terminal may display the target identification information and display the geographic location information of the device to be repaired according to the target location information. For the maintenance personnel corresponding to the second terminal, the position of the equipment to be repaired can be determined in a timely manner based on the displayed geographic location information, thereby avoiding wasting time in the process of searching for equipment to be repaired. In addition, the displayed target identification information allows maintenance personnel to quickly identify and understand the equipment to be repaired, thereby improving maintenance efficiency.

The number of the second terminals may be one or more. When there is only one second terminal, the server directly sends the target identification information and the target location information to the only one second terminal.

When there are multiple second terminals, in one case, the server can send the target identification information and target location information to all the second terminals. In this case, all the second terminals can receive the target identification sent by the server. Information and target location information, the maintenance staff corresponding to each second terminal then selects the maintenance staff to perform maintenance on the equipment to be repaired according to a preset rule, wherein the preset rule may be customized, for example, the preset rule may be based on A rule determined by at least one of negotiation, the distance of each maintenance person from the equipment to be repaired, and the like.

In another case, the server selects one or a preset number of second terminals from the plurality of second terminals as the target second terminal, and sends target identification information and target location information to the selected target second terminal. Among them, the preset number can be customized.

The following respectively introduces embodiments in which the server selects a target second terminal from a plurality of second terminals.

In a first implementation manner, a correspondence relationship between the position information and the second terminal may be set in advance. Each second terminal corresponds to at least one location information, that is, each maintenance person is responsible for at least one device. In one implementation manner, each area may be divided, and each maintenance person is responsible for the maintenance of equipment in one area. In this way, in the correspondence between the position information and the second terminal, the second terminal of each maintenance person corresponds to the position information of the equipment in the area in which the maintenance person is responsible.

In this first implementation manner, after acquiring the target location information, the server may determine, from the correspondence between the location information and the second terminal, the second terminal corresponding to the target location information, that is, the target second terminal.

In a second implementation manner, the target identification information may further include device type information, and a correspondence relationship between the device type and the second terminal may be set in advance. Each second terminal corresponds to at least one device type.

In the correspondence between the device type and the second terminal, it can be considered that the second terminals corresponding to the same device type are devices of the same type. For maintenance personnel, each maintenance personnel can be responsible for only one type of equipment, and can also be responsible for multiple types of equipment. In this way, targeted and specialized maintenance for different types of equipment not only improves the efficiency of equipment maintenance, but also improves the effect of equipment maintenance.

For example, electrical equipment can be maintained by an electrician or an electrician-qualified maintenance person, and pipeline equipment can be maintained by a maintenance person with experience in pipeline work.

In this second embodiment, after the server obtains the target identification information, the server may determine, from the correspondence between the device type and the second terminal, the second terminal corresponding to the device type in the target identification information, that is, the target. Second terminal.

In a third implementation manner, a correspondence relationship between the location information and the device type in common with the second terminal may be set in advance. If the second terminal corresponding to the target location information and the second terminal corresponding to the device type in the target identification information are the same second terminal, it is determined that the corresponding second terminal is the target second terminal.

The combination of location information and equipment types not only strengthens the familiarity of the maintenance personnel with the equipment in charge, but also provides targeted and specialized maintenance, which improves the efficiency of equipment maintenance.

The implementation manners of determining the target second terminal are not limited to the above three types, and may include other implementation manners, which are not listed here one by one.

In an implementation manner, a history maintenance record of each device may be stored in the server. After receiving the maintenance request, the server may also determine the historical maintenance record of the equipment to be repaired from the stored historical maintenance records according to the target identification information in the maintenance request.

Specifically, a correspondence relationship between the identification information and the historical maintenance record is preset in the server, and according to the correspondence relationship, a historical maintenance record corresponding to the target identification information can be determined, and the historical maintenance record is the target historical maintenance record of the equipment to be repaired. The target history maintenance record may include target position information corresponding to the target identification information.

After the server determines the target historical maintenance record of the equipment to be repaired, it can obtain the target identification information corresponding to the target historical maintenance record based on the correspondence between the identification information and the historical maintenance record, and obtain the target location information from the target historical maintenance record. The target history maintenance record is sent to the second terminal. In this way, the second terminal maintains the record according to the target history, and obtains target position information and target identification information. The maintenance personnel corresponding to the second terminal can obtain the target historical maintenance records of the equipment to be repaired. The target historical maintenance records can provide a certain reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which is helpful for the maintenance personnel to perform more detailed and comprehensive maintenance and improve Quality and efficiency of maintenance.

In an implementation manner, the server may further generate a maintenance record for the equipment to be repaired according to the received maintenance request, and store the generated maintenance record. The relationship between the maintenance record and the target identification information is one-to-one.

In addition, after the maintenance personnel completes the maintenance, the maintenance personnel may send the maintenance content for the equipment to be repaired to the server through the second terminal of the maintenance personnel, where the maintenance content may include the location of the repair, the replaced parts, and the like.

After receiving the maintenance content sent by the second terminal, the server may store the maintenance content in a maintenance record corresponding to the equipment to be repaired, so as to provide a reference for historical maintenance records when performing maintenance on the equipment to be repaired thereafter.

Based on the same inventive concept, an embodiment of the present application further provides a device maintenance method, which can be applied to a second terminal, where the second terminal corresponds to a maintenance person. As shown in FIG. 2, the device maintenance method includes the following steps.

S201. The second terminal receives target identification information and target location information of the device to be repaired and sent by the server.

The second terminal receives target identification information and target location information for the equipment to be repaired, which indicates that a maintenance person corresponding to the second terminal needs to perform maintenance on the equipment to be repaired. The target identification information and target location information can provide a reference for maintenance personnel to perform maintenance on the repaired equipment.

S202. The second terminal determines geographic location information of the device to be repaired according to the target identification information and the target location information.

Wherein, the geographic location information may be information displayed in the form of an image, or information that determines a geographic location in a map, for example, latitude and longitude information, coordinate information corresponding to the map, and the like.

In an implementation manner, the second terminal generates geographic coordinate information of the device to be repaired in the first area according to the target position information, and the position information of the first area and the target position information of the device to be repaired satisfy a set correlation degree.

Wherein, a plurality of regions may be divided in advance, and each region is set with corresponding position information. From the target position information of the equipment to be repaired, the region where the equipment to be repaired is located is the first region. The location information of the first area and the target location information of the equipment to be repaired satisfy a set correlation degree, that is, the location information of the first area is matched with the target location information of the equipment to be repaired. Specifically, the location information of the first area and the The target location information of the equipment to be repaired is the same, or the target location information of the equipment to be repaired is within the range of the location information of the first area.

S203. The second terminal displays the geographic location of the equipment to be repaired according to the geographic location information of the equipment to be repaired.

After the geographical position is displayed on the second terminal, the maintenance personnel corresponding to the second terminal can determine the position of the equipment to be repaired based on the geographical position displayed on the second terminal, so that the position of the equipment to be repaired can be obtained quickly and accurately, and thus can be timely Maintain the equipment under repair.

In an implementation manner, the second terminal displays the geographical position of the device to be repaired in the first region on the second terminal through the positioning application program according to the geographic coordinate information and the target identification information.

The positioning application may be a third-party application that can be used for positioning, such as Baidu Map, Google Map, and so on. After the second terminal determines the geographic location information of the device to be repaired, the second terminal parses the geographic location information and starts a positioning application in the second terminal, searches the positioning application for the parsed geographic location information, and The location found is the location of the equipment to be repaired. The searched locations are identified and displayed.

For the target identification information, text information corresponding to the target identification information may be displayed at the displayed geographic location. As shown in Figure 3, the location of the mark △ is the location of the equipment to be repaired on the map. The information in the box below △ includes: the equipment number is CN2345, the installation time is January 2016, and the responsible department is the first department. . The information in the box is the target identification information corresponding to the equipment to be repaired.

In an implementation manner, the second terminal may obtain target identification information and target position information through the received target maintenance record. Specifically, the second terminal receives the target history maintenance record of the equipment to be repaired sent by the server. The target history maintenance record may include target position information corresponding to the target identification information. In this way, after receiving the target historical maintenance record, based on the correspondence between the historical maintenance record and the identification information, the second terminal can obtain the target identification information corresponding to the target historical maintenance record, and obtain the target location information from the target historical maintenance record. Wherein, after receiving the target historical maintenance record, the second terminal executes the steps of determining the target identification information corresponding to the target historical maintenance record based on the preset correspondence between the identification information and the historical maintenance record, and performing The steps of obtaining the target position information in the target history maintenance record are not limited to the execution sequence in the embodiments of the present application.

The target historical maintenance record is the historical maintenance record corresponding to the equipment to be repaired. The target historical maintenance record provides a reference for maintaining the equipment to be repaired. The maintenance personnel can perform maintenance on the equipment to be repaired according to the target historical maintenance record, thereby improving the maintenance efficiency.

In one embodiment, after the maintenance personnel finishes the maintenance for the equipment to be repaired, the corresponding maintenance content may be input on the second terminal. The second terminal receives the maintenance content input by the maintenance personnel, and sends the maintenance content to the server. The server stores the maintenance content in the maintenance record corresponding to the equipment to be repaired. In this way, the next time the equipment to be repaired is maintained, the current maintenance content can be used as a historical maintenance record for reference by maintenance personnel.

Corresponding to the embodiment of the device maintenance method applied to the server, the embodiment of the present application further provides a server, as shown in FIG. 4, which is a schematic structural diagram of a server provided by the embodiment of the present application. The server includes a receiving module 410, an obtaining module 420, and a sending module 430.

The receiving module 410 is configured to receive a repair request sent by the first terminal. The repair request is generated after the first terminal scans the two-dimensional code corresponding to the device to be repaired to obtain target identification information of the device to be repaired, and the repair request includes the target. Identification information, the target identification information includes a unique identification of the equipment to be repaired or attribute information of the equipment to be repaired.

The obtaining module 420 is configured to obtain target location information and target identification information of the equipment to be repaired according to the maintenance request.

The sending module 430 is configured to send the target identification information and the target location information to the second terminal, so that the second terminal displays the geographic location information of the device to be repaired according to the target identification information and the target location information.

In one embodiment, the obtaining module 420 is specifically configured to:

Obtain target identification information from the repair request; obtain target location information corresponding to the target identification information according to the correspondence between the identification information and the location information.

In an implementation manner, the maintenance request further includes target location information of the equipment to be repaired; the obtaining module 420 is specifically configured to obtain target location information and target identification information from the maintenance request.

In one embodiment, the obtaining module 420 is specifically configured to:

According to the preset correspondence between the identification information and the historical maintenance record, determine the target historical maintenance record corresponding to the target identification information, and the target historical maintenance record includes the target position information corresponding to the target identification information; according to the target historical maintenance record, obtain the target position information Target identification information.

The sending module 430 is specifically configured to send a target history maintenance record to the second terminal, so that the second terminal obtains target location information and target identification information according to the target history maintenance record.

In an implementation manner, the server may further include a generating module, wherein the generating module may be configured to generate and store a maintenance record of the equipment to be repaired according to the maintenance request, and the maintenance record and the target identification information have a one-to-one correspondence relationship.

Corresponding to the embodiment of the device maintenance method applied to the second terminal, the embodiment of the present application further provides a terminal, as shown in FIG. 5, which is another schematic structural diagram of a terminal provided by the embodiment of the present application. The terminal includes a receiving module 510, a determining module 520, and a display module 530.

The receiving module 510 is configured to receive target identification information and target location information of a device to be repaired sent by a server.

A determining module 520 is configured to determine geographic location information of the device to be repaired according to the target identification information and the target location information.

The display module 530 is configured to display the geographic location of the equipment to be repaired according to the geographic location information of the equipment to be repaired.

In an implementation manner, the receiving module 510 is specifically configured to: receive a target history maintenance record of the equipment to be repaired sent by the server, where the target history maintenance record includes target location information corresponding to the target identification information; based on preset identification information and history The correspondence between the maintenance records determines the target identification information corresponding to the target historical maintenance records; the target position information is obtained from the target historical maintenance records.

In an implementation manner, the determining module 520 is specifically configured to generate geographic coordinate information of the device to be repaired in the first region according to the target position information, and the position information of the first region and the target position information of the device to be repaired satisfy a set association. degree.

The display module 530 is specifically configured to display the geographical position of the device to be repaired in the first region through the positioning application program according to the geographic coordinate information and the target identification information.

Corresponding to the embodiment of the device maintenance method, the embodiment of the present application further provides a device maintenance system. As shown in FIG. 6, the device maintenance system 600 includes a server 610 and a second terminal 620. In one implementation manner, the device maintenance system 600 may further include a first terminal 630.

The server 610 is configured to receive a maintenance request sent by the first terminal 630. The maintenance request is generated after the first terminal 630 scans a QR code corresponding to the equipment to be repaired to obtain target identification information of the equipment to be repaired, and the maintenance request includes the target identification. Information, the target identification information includes the unique identification of the equipment to be repaired or the attribute information of the equipment to be repaired; according to the maintenance request, obtaining the target location information and the target identification information of the equipment to be repaired; sending the target identification information and the target location information to the second terminal 620 .

The second terminal 620 is configured to receive target identification information and target location information of the device to be repaired sent by the server 610; determine the geographical position information of the device to be repaired according to the target identification information and the target position information; and according to the geographical position information of the device to be repaired , Showing the geographical location of the equipment to be repaired.

An embodiment of the present application further provides a server. As shown in FIG. 7, the server includes a processor 710, a communication interface 720, a memory 730, and a communication bus 740. The processor 710, the communication interface 720, and the memory 730 are completed through the communication bus 740. Communication with each other.

The memory 730 is configured to store a computer program.

The processor 710 is configured to execute the following steps when executing a program stored in the memory 730:

In an implementation manner, the step of obtaining target location information and target identification information of the equipment to be repaired according to the maintenance request includes:

In an implementation manner, the maintenance request further includes target location information of the equipment to be repaired; and the step of obtaining target location information and target identification information of the equipment to be repaired according to the maintenance request includes: obtaining target location information and target from the maintenance request Identification information.

In one embodiment, the step of obtaining target location information and target identification information of the equipment to be repaired according to the maintenance request includes: determining a target historical maintenance corresponding to the target identification information according to a preset correspondence between the identification information and the historical maintenance record. Records, target history maintenance records include target location information corresponding to target identification information; and obtain target location information and target identification information based on the target history maintenance records.

The step of sending the target identification information and the target location information to the second terminal includes: sending a target history maintenance record to the second terminal, so that the second terminal obtains the target location information and the target identification information according to the target history maintenance record.

In an implementation manner, the processor is further configured to perform the following steps: generating and storing a maintenance record of the equipment to be repaired according to the maintenance request, and the maintenance record and the target identification information have a one-to-one correspondence relationship.

In the technical solution provided in the embodiment of the present application, a corresponding two-dimensional code is set for each device. At least the device's identification information is stored in the two-dimensional code. The server receives a repair request including the target identification information sent by the first terminal, and Request to obtain the target identification information and target location information of the equipment to be repaired, the server sends the target identification information and target location information to the second terminal, and the maintenance personnel corresponding to the second terminal can quickly and accurately based on the target location information of the equipment to be repaired Determine the location of the equipment to be repaired. The target identification information of the equipment to be repaired can provide a reference for the maintenance personnel to perform maintenance on the equipment to be repaired, which improves the efficiency of equipment maintenance.

In still another embodiment provided by the present application, a computer-readable storage medium is also provided. The computer-readable storage medium stores instructions, and when the computer-readable storage medium runs on the computer, the computer executes the foregoing FIG. 1 and FIG. 1. A device maintenance method according to any one of the corresponding embodiments.

An embodiment of the present application further provides a terminal device. As shown in FIG. 8, the terminal device includes a processor 810, a communication interface 820, a memory 830, and a communication bus 840. The processor 810, the communication interface 820, and the memory 830 pass through the communication bus 840. Complete mutual communication.

The memory 830 is configured to store a computer program.

The processor 810 is configured to execute the following steps when executing a program stored in the memory 830:

In an implementation manner, the step of receiving target identification information and target location information of the device to be repaired sent by the server includes: receiving a target history maintenance record of the device to be repaired sent by the server, and the target history maintenance record includes a target identification information corresponding to the target identification information. Target position information; determining target identification information corresponding to the target historical maintenance record based on the preset correspondence between the identification information and the historical maintenance record; and obtaining target position information from the target historical maintenance record.

In an implementation manner, the step of determining the geographic location information of the device to be repaired according to the target identification information and the target position information includes: generating geographic coordinate information of the device to be repaired in the first region according to the target position information, and The position information of the device and the target position information of the equipment to be repaired satisfy a set correlation degree.

Displaying the geographical position of the device to be repaired on the terminal device according to the geographical position information includes: displaying the geographical position of the device to be repaired in the first region on the terminal device through a positioning application according to the geographic coordinate information and the target identification information.

In still another embodiment provided by the present application, a computer-readable storage medium is also provided. The computer-readable storage medium stores instructions, and when the computer-readable storage medium runs on the computer, the computer executes the foregoing FIG. 2 and FIG. 2. A device maintenance method according to any one of the corresponding embodiments.

The communication bus mentioned in the above server and terminal device may be a Peripheral Component Interconnect (PCI) bus or an Extended Industry Standard Architecture (EISA) bus, etc. The communication bus can be divided into an address bus, a data bus, a control bus, and the like. For ease of representation, the figure only uses a thick line, but it does not mean that there is only one bus or one type of bus.

The communication interface is used for communication between the foregoing server and terminal device and other devices.

The memory may include random access memory (Random Access Memory, RAM), and may also include non-volatile memory (Non-Volatile Memory, NVM), such as at least one disk memory. In a possible implementation manner, the memory may also be at least one storage device located far from the foregoing processor.

The above processor may be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc .; it may also be a digital signal processor (Digital Signal Processing, DSP), special integration Circuit (Application Specific Integrated Circuit, ASIC), Field-Programmable Gate Array (FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components.

It should be noted that in this article, relational terms such as first and second are used only to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply that these entities or operations There is any such actual relationship or order among them. Moreover, the terms "including", "comprising", or any other variation thereof are intended to encompass non-exclusive inclusion, such that a process, method, article, or device that includes a series of elements includes not only those elements but also those that are not explicitly listed Or other elements inherent to such a process, method, article, or device. Without more restrictions, the elements defined by the sentence "including a ..." do not exclude the existence of other identical elements in the process, method, article, or equipment that includes the elements.

Each embodiment in this specification is described in a related manner, and the same or similar parts between the various embodiments can be referred to each other. Each embodiment focuses on the differences from other embodiments. In particular, the embodiments of the server, the terminal, the device maintenance system, the terminal device, and the computer-readable storage medium are basically similar to the device maintenance method embodiment, so the description is relatively simple. For the related parts, see the method embodiments. Some instructions are sufficient.

The above are only preferred embodiments of this application, and are not intended to limit this application. Any modification, equivalent replacement, or improvement made within the spirit and principle of this application shall be included in this application Within the scope of protection.

Claims

A device maintenance method, characterized in that the method includes:

The server receives a repair request sent by the first terminal, where the repair request is generated after the first terminal scans a two-dimensional code corresponding to the device to be repaired to obtain target identification information of the device to be repaired, and the repair request includes The target identification information, where the target identification information includes a unique identification of the device to be repaired or attribute information of the device to be repaired;

Obtaining, by the server, target location information and target identification information of the equipment to be repaired according to the maintenance request;

The server sends the target identification information and the target location information to a second terminal, so that the second terminal displays the geographic location information of the device to be repaired according to the target identification information and the target location information.
The method according to claim 1, wherein the step of the server acquiring target location information and target identification information of the equipment to be repaired according to the maintenance request comprises:

Obtaining, by the server, the target identification information from the repair request;

The server obtains target location information corresponding to the target identification information according to the correspondence between the identification information and the location information.
The method according to claim 1, wherein the repair request further includes target location information of the equipment to be repaired;

The step of the server acquiring target location information and target identification information of the equipment to be repaired according to the maintenance request includes:

The server obtains the target location information and the target identification information from the repair request.
The method according to claim 1, wherein the step of the server acquiring target location information and target identification information of the equipment to be repaired according to the maintenance request comprises:

Determining, by the server, a target historical maintenance record corresponding to the target identification information according to a preset correspondence between the identification information and the historical maintenance record, and the target historical maintenance record includes target location information corresponding to the target identification information;

Obtaining, by the server, the target location information and the target identification information according to the target history maintenance record;

The step of the server sending the target identification information and the target location information to a second terminal includes:

The server sends the target history maintenance record to the second terminal, so that the second terminal obtains the target location information and the target identification information according to the target history maintenance record.
The method according to claim 1 or 4, wherein after the server sends the identification information and the location information to a second terminal, the method further comprises:

The server generates and stores a maintenance record of the equipment to be repaired according to the maintenance request, and the maintenance record corresponds to the target identification information in a one-to-one relationship.
A device maintenance method, characterized in that the method includes:

Receiving, by the second terminal, target identification information and target location information of the equipment to be repaired sent by the server;

Determining, by the second terminal, geographic location information of the device to be repaired according to the target identification information and the target location information;

The second terminal displays the geographic position of the equipment to be repaired according to the geographic location information of the equipment to be repaired.
The method according to claim 6, wherein the step of the second terminal receiving the target identification information and the target location information of the device to be repaired sent by the server comprises:

Receiving, by the second terminal, a target history maintenance record of the equipment to be repaired sent by the server, where the target history maintenance record includes target location information corresponding to the target identification information;

Determining, by the second terminal, the target identification information corresponding to the target historical maintenance record based on a preset correspondence between the identification information and the historical maintenance record;

Acquiring, by the second terminal, the target location information from the target history maintenance record.
The method according to claim 6, wherein the step of determining the geographic location information of the device to be repaired according to the target identification information and the target location information comprises:

The second terminal generates geographic coordinate information of the device to be repaired in a first area according to the target position information, and the position information of the first area and the target position information of the device to be repaired satisfy a set association degree;

The displaying, by the second terminal, the geographic location of the device to be repaired according to the geographic location information includes:

The second terminal displays the geographical position of the device to be repaired in the first area through a positioning application based on the geographic coordinate information and the target identification information.
A server, characterized in that the server includes:

A receiving module, configured to receive a repair request sent by a first terminal, where the repair request is generated after the first terminal scans a two-dimensional code corresponding to a device to be repaired to obtain target identification information of the device to be repaired, where The maintenance request includes the target identification information, and the target identification information includes a unique identification of the equipment to be repaired or attribute information of the equipment to be repaired;

An obtaining module, configured to obtain target location information and target identification information of the equipment to be repaired according to the maintenance request;

A sending module, configured to send the target identification information and the target location information to a second terminal, so that the second terminal displays the geographic location information of the device to be repaired according to the target identification information and the target location information .
The server according to claim 9, wherein the obtaining module is specifically configured to:

Acquiring the target identification information from the repair request;

According to the correspondence between the identification information and the location information, target location information corresponding to the target identification information is obtained.
The server according to claim 9, wherein the repair request further includes target location information of the equipment to be repaired; and the obtaining module is specifically configured to:

Acquiring the target location information and the target identification information from the repair request.
The server according to claim 9, wherein the obtaining module is specifically configured to:

Determining a target historical maintenance record corresponding to the target identification information according to a preset correspondence between the identification information and the historical maintenance record, and the target historical maintenance record includes target location information corresponding to the target identification information;

Obtaining the target position information and the target identification information according to the target history maintenance record;

The sending module is specifically configured to:

Sending the target history maintenance record to the second terminal, so that the second terminal obtains the target location information and the target identification information according to the target history maintenance record.
The server according to claim 9 or 12, wherein the server further comprises:

A generating module is configured to generate and store a maintenance record of the equipment to be repaired according to the maintenance request, and the maintenance record and the target identification information have a one-to-one correspondence relationship.
A terminal, wherein the terminal includes:

A receiving module, configured to receive target identification information and target location information of a device to be repaired sent by a server;

A determining module, configured to determine geographic location information of the device to be repaired according to the target identification information and the target location information;

The display module is configured to display the geographical position of the equipment to be repaired according to the geographical position information of the equipment to be repaired.
The terminal according to claim 14, wherein the receiving module is specifically configured to:

Receiving a target history maintenance record of the equipment to be repaired sent by the server, where the target history maintenance record includes target location information corresponding to the target identification information;

Determining the target identification information corresponding to the target historical maintenance record based on the preset correspondence between the identification information and the historical maintenance record;

Acquiring the target position information from the target history maintenance record.
The terminal according to claim 14, wherein the determining module is specifically configured to:

Generating geographic coordinate information of the device to be repaired in a first area according to the target position information, where the position information of the first area and the target position information of the device to be repaired satisfy a set correlation degree;

The display module is specifically configured to:

Displaying, according to the geographic coordinate information and the target identification information, a geographic position of the device to be repaired in the first area through a positioning application.
An equipment maintenance system, characterized in that the system includes a server and a second terminal,

The server is configured to receive a repair request sent by a first terminal, where the repair request is generated after the first terminal scans a two-dimensional code corresponding to a device to be repaired to obtain target identification information of the device to be repaired, so that The maintenance request includes the target identification information, and the target identification information includes a unique identification of the equipment to be repaired or attribute information of the equipment to be repaired; and a target position of the equipment to be repaired is obtained according to the maintenance request. Information and the target identification information; sending the target identification information and the target location information to a second terminal;

The second terminal is configured to receive target identification information and target location information of the device to be repaired sent by the server; determine the geographic location information of the device to be repaired according to the target identification information and the target position information; The geographic location information of the equipment to be repaired is described, and the geographic location of the equipment to be repaired is displayed.
A server is characterized by comprising a processor, a communication interface, a memory, and a communication bus, wherein the processor, the communication interface, and the memory complete communication with each other through the communication bus;

Memory for storing computer programs;

The processor is configured to execute a program stored in the memory, and a method to be executed includes:

Receiving a repair request sent by a first terminal, the repair request being generated after the first terminal scans a two-dimensional code corresponding to a device to be repaired to obtain target identification information of the device to be repaired, and the repair request includes all The target identification information, where the target identification information includes a unique identification of the equipment to be repaired or attribute information of the equipment to be repaired;

Obtaining target location information and target identification information of the equipment to be repaired according to the maintenance request;

Sending the target identification information and the target location information to a second terminal, so that the second terminal displays the geographic location information of the device to be repaired according to the target identification information and the target location information.
The server according to claim 18, wherein the step of obtaining the target location information and the target identification information of the equipment to be repaired according to the maintenance request comprises:

Acquiring the target identification information from the repair request;

According to the correspondence between the identification information and the location information, target location information corresponding to the target identification information is obtained.
The server according to claim 18, wherein the maintenance request further includes target location information of the equipment to be repaired;

The step of obtaining target location information and target identification information of the equipment to be repaired according to the maintenance request includes:

Acquiring the target location information and the target identification information from the repair request.
The server according to claim 18, wherein the step of obtaining the target location information and the target identification information of the equipment to be repaired according to the maintenance request comprises:

Determining a target historical maintenance record corresponding to the target identification information according to a preset correspondence between the identification information and the historical maintenance record, and the target historical maintenance record includes target location information corresponding to the target identification information;

Obtaining the target position information and the target identification information according to the target history maintenance record;

The step of sending the target identification information and the target location information to a second terminal includes:

Sending the target history maintenance record to the second terminal, so that the second terminal obtains the target location information and the target identification information according to the target history maintenance record.
The server according to claim 18 or 21, wherein the processor is further configured to perform the following steps:

According to the repair request, a maintenance record of the equipment to be repaired is generated and stored, and the maintenance record and the target identification information have a one-to-one correspondence relationship.
A computer-readable storage medium, characterized in that a computer program is stored in the computer-readable storage medium, and when the computer program is executed by a processor, the method steps according to any one of claims 1-5 are implemented.
A terminal device includes a processor, a communication interface, a memory, and a communication bus, wherein the processor, the communication interface, and the memory complete communication with each other through the communication bus;

Memory for storing computer programs;

The processor is configured to execute a program stored in the memory, and a method to be executed includes:

Receiving target identification information and target location information of the equipment to be repaired sent by the server;

Determining geographic location information of the equipment to be repaired according to the target identification information and the target location information;

According to the geographic location information of the equipment to be repaired, the geographic location of the equipment to be repaired is displayed.
The terminal device according to claim 24, wherein the step of receiving target identification information and target location information of the device to be repaired sent by the server comprises:

Receiving a target history maintenance record of the equipment to be repaired sent by the server, where the target history maintenance record includes target location information corresponding to the target identification information;

Determining the target identification information corresponding to the target historical maintenance record based on the preset correspondence between the identification information and the historical maintenance record;

Acquiring the target position information from the target history maintenance record.
The terminal device according to claim 24, wherein the step of determining the geographic location information of the device to be repaired according to the target identification information and the target location information comprises:

Generating geographic coordinate information of the device to be repaired in a first area according to the target position information, where the position information of the first area and the target position information of the device to be repaired satisfy a set correlation degree;

Displaying the geographic location of the device to be repaired on the terminal device according to the geographic location information includes:

Displaying, based on the geographic coordinate information and the target identification information, the geographic position of the device to be repaired in the first region on the terminal device through a positioning application.
A computer-readable storage medium, characterized in that a computer program is stored in the computer-readable storage medium, and when the computer program is executed by a processor, the method steps according to any one of claims 6 to 8 are implemented.