WO2019184541A1 - 驾驶服务评价方法及装置、设备和存储介质 - Google Patents

驾驶服务评价方法及装置、设备和存储介质 Download PDF

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Publication number
WO2019184541A1
WO2019184541A1 PCT/CN2019/070092 CN2019070092W WO2019184541A1 WO 2019184541 A1 WO2019184541 A1 WO 2019184541A1 CN 2019070092 W CN2019070092 W CN 2019070092W WO 2019184541 A1 WO2019184541 A1 WO 2019184541A1
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Prior art keywords
information
driving
evaluation
trip
service
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PCT/CN2019/070092
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English (en)
French (fr)
Inventor
郭杨辰
汪栋
姜晶晶
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京东方科技集团股份有限公司
北京京东方显示技术有限公司
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Priority to US16/966,811 priority Critical patent/US20210039657A1/en
Publication of WO2019184541A1 publication Critical patent/WO2019184541A1/zh

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    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60W—CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION; CONTROL SYSTEMS SPECIALLY ADAPTED FOR HYBRID VEHICLES; ROAD VEHICLE DRIVE CONTROL SYSTEMS FOR PURPOSES NOT RELATED TO THE CONTROL OF A PARTICULAR SUB-UNIT
    • B60W40/00—Estimation or calculation of non-directly measurable driving parameters for road vehicle drive control systems not related to the control of a particular sub unit, e.g. by using mathematical models
    • B60W40/08—Estimation or calculation of non-directly measurable driving parameters for road vehicle drive control systems not related to the control of a particular sub unit, e.g. by using mathematical models related to drivers or passengers
    • B60W40/09—Driving style or behaviour
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06393—Score-carding, benchmarking or key performance indicator [KPI] analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06398—Performance of employee with respect to a job function
    • G—PHYSICS
    • G01—MEASURING; TESTING
    • G01C—MEASURING DISTANCES, LEVELS OR BEARINGS; SURVEYING; NAVIGATION; GYROSCOPIC INSTRUMENTS; PHOTOGRAMMETRY OR VIDEOGRAMMETRY
    • G01C21/00—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00
    • G01C21/26—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00 specially adapted for navigation in a road network
    • G01C21/34—Route searching; Route guidance
    • G01C21/36—Input/output arrangements for on-board computers
    • G01C21/3605—Destination input or retrieval
    • G01C21/3617—Destination input or retrieval using user history, behaviour, conditions or preferences, e.g. predicted or inferred from previous use or current movement
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0282—Rating or review of business operators or products
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40—Business processes related to the transportation industry
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60W—CONJOINT CONTROL OF VEHICLE SUB-UNITS OF DIFFERENT TYPE OR DIFFERENT FUNCTION; CONTROL SYSTEMS SPECIALLY ADAPTED FOR HYBRID VEHICLES; ROAD VEHICLE DRIVE CONTROL SYSTEMS FOR PURPOSES NOT RELATED TO THE CONTROL OF A PARTICULAR SUB-UNIT
    • B60W2556/00—Input parameters relating to data
    • B60W2556/10—Historical data
    • G—PHYSICS
    • G01—MEASURING; TESTING
    • G01C—MEASURING DISTANCES, LEVELS OR BEARINGS; SURVEYING; NAVIGATION; GYROSCOPIC INSTRUMENTS; PHOTOGRAMMETRY OR VIDEOGRAMMETRY
    • G01C21/00—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00
    • G01C21/26—Navigation; Navigational instruments not provided for in groups G01C1/00 - G01C19/00 specially adapted for navigation in a road network
    • G01C21/34—Route searching; Route guidance
    • G01C21/3407—Route searching; Route guidance specially adapted for specific applications
    • G01C21/3438—Rendez-vous, i.e. searching a destination where several users can meet, and the routes to this destination for these users; Ride sharing, i.e. searching a route such that at least two users can share a vehicle for at least part of the route

Definitions

  • the present disclosure relates to, but is not limited to, the field of driving service technologies, and in particular, to a driving service evaluation method and apparatus, device and storage medium.
  • an embodiment of the present disclosure provides a driving service evaluation method, including: collecting driving behavior information and trip information; and evaluating the driving behavior information and the trip information according to a pre-configured driving evaluation rule, The driving evaluation result is obtained; and the evaluation result is generated based on the driving evaluation result.
  • the step of collecting driving behavior information and the travel information includes: recording a travel speed curve, and performing key position marking on the travel speed curve to evaluate driving behavior of each of the key positions.
  • the step of evaluating the driving behavior information and the trip information according to the pre-configured driving evaluation rule to obtain the driving evaluation result further includes: performing route evaluation according to the route planning information and the driving route.
  • the step of collecting driving behavior information and the trip information further includes at least one of the following steps: generating a plurality of planned routes and transmitting to the passenger terminal for selection and generating route planning information, and receiving the route returned by the passenger terminal Planning information; and generating an optimal planning route and transmitting to the passenger terminal for confirmation or modification to generate route planning information, receiving route planning information returned by the passenger terminal.
  • the driving service evaluation method further includes: receiving passenger evaluation information; evaluating the passenger evaluation information according to the pre-configured service evaluation rule to obtain a service evaluation result; and generating the driving evaluation result according to the driving evaluation result
  • the evaluation result includes: generating an evaluation result based on the driving evaluation result and the service evaluation result.
  • the driving service evaluation method further includes: collecting the monitoring information; and the step of evaluating the passenger evaluation information according to the pre-configured service evaluation rule to obtain the service evaluation result further includes: according to the monitoring information Service attitude and quality assessment with pre-configured service evaluation rules.
  • the driving service evaluation method further includes: collecting demand supply information, and receiving demand feedback information; and the step of evaluating the passenger evaluation information according to the pre-configured service evaluation rule to obtain the service evaluation result further includes: : evaluating the demand supply information and the demand feedback information according to a pre-configured service evaluation rule.
  • the driving service evaluation method further includes: generating a driving estimated time, and collecting a driving time; the estimating the passenger evaluation information according to the pre-configured service evaluation rule to obtain a service evaluation
  • the resulting step further includes evaluating the pick-up estimated time and the pick-up time based on the pre-configured service evaluation rules.
  • the driving behavior information includes at least one of the following: a speed of each section of the trip, an acceleration of each section of the trip, a number of lane changes, a lane change frequency, a number of whistle, and a whistling frequency; and the trip information includes the following: At least one item: speed limit information of each section of the trip, road congestion information of each section of the trip, deceleration prompt location information, and information of the corner section.
  • a driving service evaluation apparatus including an acquisition part, a driving evaluation part, and an evaluation part.
  • the acquisition component is configured to collect driving behavior information and trip information;
  • the driving evaluation component is configured to evaluate the driving behavior information and the trip information according to a pre-configured driving evaluation rule to obtain a driving evaluation result;
  • the evaluation results are generated based on the driving evaluation results and the service evaluation results.
  • the collecting component comprises: an marking sub-component configured to record a stroke speed curve, and key position marking of the stroke speed curve for evaluating driving behavior of each of the key positions.
  • the driving evaluation component includes: a route evaluation sub-component configured to perform route evaluation according to the route planning information and the driving route;
  • the collecting component includes the first route planning sub-component and the second route planning sub-component At least one of the first route planning sub-components configured to generate a plurality of planned routes and send to the passenger terminal for selection and generate route planning information, and receive route planning information returned by the passenger terminal;
  • the second route The planning sub-component is configured to generate an optimal planning route and send it to the passenger terminal for confirmation or modification to generate route planning information, and receive route planning information returned by the passenger terminal.
  • an embodiment of the present disclosure also provides an electronic device including one or more processors and a memory, wherein the memory includes instructions executable by the one or more processors to cause the one or more processors A driving service evaluation method provided according to various embodiments of the present disclosure is performed.
  • an embodiment of the present disclosure also provides a storage medium storing a computer program that causes a computer to execute a driving service evaluation method provided according to various embodiments of the present disclosure.
  • FIG. 1 is a flowchart of a driving service evaluation method according to an embodiment of the present disclosure.
  • FIG. 2 is a schematic diagram of a driving stroke marker according to an embodiment of the present disclosure.
  • FIG. 3 is a flowchart of a driving service evaluation method according to another embodiment of the present disclosure.
  • FIG. 4 is a flowchart of a driving service evaluation method according to another embodiment of the present disclosure.
  • FIG. 5 is a flowchart of a driving service evaluation method according to another embodiment of the present disclosure.
  • FIG. 6 is a flowchart of a driving service evaluation method according to another embodiment of the present disclosure.
  • FIG. 7 is a flow chart of a driving service evaluation method according to another embodiment of the present disclosure.
  • FIG. 8 is a schematic structural diagram of a driving service evaluation apparatus according to an embodiment of the present disclosure.
  • FIG. 9 is a schematic structural diagram of a driving service evaluation apparatus according to another embodiment of the present disclosure.
  • FIG. 10 is a schematic structural diagram of a driving service evaluation apparatus according to another embodiment of the present disclosure.
  • FIG. 11 is a schematic structural diagram of an apparatus according to an embodiment of the present disclosure.
  • the navigation navigation attached to the taxi app only provides information such as planning and guiding routes, estimating travel time, prompting congestion and traffic accidents, but cannot use this information to evaluate the service quality of the driving itinerary.
  • FIG. 1 is a flowchart of a driving service evaluation method according to an embodiment of the present disclosure.
  • the present disclosure provides a driving service evaluation method, including:
  • the driving service evaluation method provided by the present disclosure is applied to a driver's smartphone, and the method is executed when the application installed in the mobile phone is running; in other embodiments, the method may also be Applicable to other smart terminals such as tablet computers, notebook computers, smart wearable devices; in yet another embodiment, it can also be configured to be executed by the in-vehicle system; in still other embodiments, it can also be configured to be dedicated to driving services.
  • the evaluated driving service evaluation device is executed.
  • the passenger terminal may include, but is not limited to, a smart terminal such as a passenger's smartphone, or a driving service evaluation device specially configured for the passenger.
  • the driving behavior information and the trip information may include, for example, information collected by the in-vehicle device during driving, information acquired from the in-vehicle system, information acquired from the remote server, information acquired through the Internet, and the like. Physical information.
  • the driving behavior information and the trip information may further include information obtained by performing data analysis on the physical information acquired as described above, which cannot be directly collected by another part of the information.
  • the driving behavior information includes the vehicle speed of each section of the trip, the acceleration of each section of the trip, the number of lane changes, the lane change frequency, the number of whistle, the whistle frequency, and the like; the trip information includes the speed limit information of each section of the trip.
  • Information such as road congestion information, deceleration prompt location information, and corner location information of each section of the itinerary.
  • the itinerary usually includes multiple sections with different speed limit requirements and different road conditions, information collection and recording should be carried out for each road segment, or the whole process should collect information and record or label the road segments.
  • the above information can be obtained by communication with the in-vehicle system (such as speed, acceleration, number of whistle, etc.), or can be identified by the app directly collecting or collecting information (for example, recording the position of the vehicle in the lateral direction to identify the number of lane changes, and then combining The time axis recognizes the lane change frequency, collects the sound information to identify the number of whistle, and then recognizes the whistle frequency in combination with the time axis, etc., and can also acquire image acquisition by using the vehicle device or the passenger device (for example, collecting images such as road signs and prompt cards) Identify).
  • the driving behavior information and the trip information may also be separately configured to include any one or more of the above information according to different evaluation rules and requirements, and may further include other driving behavior related information and trip related information. Data information.
  • FIG. 2 is a schematic diagram of a driving stroke marker in one embodiment of the present disclosure.
  • the time axis is plotted on the horizontal axis and the hourly speed is plotted on the vertical axis.
  • the travel speed curve of the vehicle is recorded, and the key position of the curve is marked according to the collected various types of travel information.
  • the key locations include intersections, traffic lights, sharp turns, continuous corners, train tracks, pedestrian passages, tunnels, low-speed road sections, mountain roads, high-incidence sections, villages, schools in front, and so on.
  • the above key locations are pre-configured by the remote back-end server based on the latest actual road conditions to ensure that all critical locations in the driving itinerary are covered as much as possible.
  • the driving behavior of the vehicle such as the acceleration of the vehicle when passing through the continuous curve (to assess whether the driving is stable), and the vehicle passing through the low speed limit section. Speed (used to assess the presence of bad driving behavior), and so on.
  • the above-mentioned curve can also be marked by the real-time road condition information acquired during the driving process (or the historical road condition information can be marked after the driving is completed), so as to accurately analyze the driving behavior of each road section. For example, in a non-congested normal traffic section, a too low speed is a poor driving behavior, and a vehicle speed that is too low in a congested section is a normal driving behavior.
  • the passenger terminal can also display the running speed of the vehicle in real time according to the vehicle positioning.
  • real-time information such as acceleration can be displayed in real time.
  • step S30 the collected driving behavior information and the trip information are evaluated according to a pre-configured driving evaluation rule, and finally a score is obtained as a driving evaluation result.
  • a pre-configured driving evaluation rule may include:
  • the key position prompts the predetermined distance (for example, 100 meters) to the marked road section without taking any deceleration behavior, and deducts according to the pre-configured rules;
  • the instantaneous acceleration is too high (quick acceleration and deceleration), and the points are deducted according to the pre-configured rules;
  • the whistling frequency is too high and the points are deducted according to the pre-configured rules.
  • each of the above rules can be divided into levels, and each level is deducted by different rules.
  • the driving evaluation rule is only an example.
  • the driving evaluation rule may be configured as any one or more of the above according to actual needs, and may further include other driving evaluation rules that can be understood by those skilled in the art.
  • the driving evaluation rule makes a reasonable evaluation of the driving service provided by the driver for the passenger based on the driving behavior information and the travel information collected in step S10, the same technical effect can be achieved.
  • the above-mentioned driving evaluation rules adopt the evaluation method of deducting points based on the total score.
  • the above driving evaluation rules can also be configured to evaluate the good driving service behavior by adding points to achieve the same technical effect.
  • step S90 various types of texts, illustrations, or other forms of evaluation results that can be displayed may be directly generated according to the driving evaluation results generated in step S30, or may be further combined with evaluation result information obtained by more different evaluation methods.
  • the final evaluation result. 3-7 are flow charts showing information of obtaining evaluation results by different evaluation methods.
  • the method further includes:
  • S50 receiving passenger evaluation information
  • S70 The passenger evaluation information is evaluated according to the pre-configured service evaluation rule, and the service evaluation result is obtained.
  • Step S90 includes: generating an evaluation result based on the driving evaluation result and the service evaluation result.
  • step S50 passenger evaluation information forwarded by the passenger terminal through the remote server is received.
  • the passenger evaluation information may be configured as a star rating, a numerical rating, a text evaluation or a voice evaluation, or may be a combination of any of the above items; may include only the overall evaluation, and may also include multiple evaluations.
  • step S70 according to the passenger evaluation information received in step S50, the service evaluation is performed in combination with the pre-configured service evaluation rule, and finally a score is obtained as the driving evaluation result, and in other embodiments, it may be configured as a star rating evaluation or the like.
  • the evaluation results commonly used in the field are used as driving evaluation results. If the passenger evaluation information includes star rating or numerical rating, it can be directly evaluated; if the passenger evaluation information only includes text evaluation or speech evaluation, semantic recognition is required first; if the passenger evaluation information is empty, excluding any content, Configured as a default rating or other default rating option commonly used in the field.
  • the service evaluation rule may include:
  • Passengers evaluate the interior of the car with low cleanliness and deduct points according to pre-configured rules
  • the passenger evaluation service attitude is not good and the points are deducted according to the pre-configured rules.
  • each of the above rules can also be divided into levels, and each level is deducted by different rules.
  • the service evaluation rule may be configured as any one or more of the above according to actual needs, and may further include other service evaluation rules that can be understood by those skilled in the art, as long as the service evaluation rule is based on step S50.
  • the received passenger evaluation information can reasonably evaluate the driving service provided by the driver for the passenger, and the same technical effect can be achieved.
  • the above service evaluation rules adopt a method of deducting points based on the total score.
  • the above service evaluation rules can also be configured to evaluate the good driving service by adding points to achieve the same technical effect.
  • step S90 the driving evaluation result generated in step S30 and the service evaluation result generated in step S70 are subjected to fusion calculation, and specifically, the direct evaluation result may be generated by direct addition or weighting calculation.
  • the display can be presented on the driver's side and sent to the passenger terminal for display through the remote server.
  • the display content may also include each rating item, and a rating basis, for example, a plurality of marked travel speed graphs, etc., for the driver and the passenger to know the origin and basis of the final evaluation result.
  • the driver and the passenger end may also respectively display the average score of the driver in the past week, the average score in the past month, and the average score of all the trips in history, for reference by both the driver and the operator.
  • the scoring results are also available to operators for appropriate rewards and penalties in a variety of ways. For example, if the average score of less than 80 in the past week is less than 80, the order will be stopped for one day, and the average score of more than 98 in the past month will be given a cash reward.
  • the above embodiment objectively evaluates whether the driver provides a good driving service for the passenger during driving by collecting objective driving behavior information and itinerary information. Combined with the service evaluation result generated based on the passenger evaluation information, the final evaluation result is generated, thereby achieving a more objective evaluation of the driver's driving service. In this way, an objective basis for providing lower costs for disputes.
  • the acceleration is analyzed to determine whether the driver provides a smooth driving service.
  • the number of times and frequency of the lane change, the number and frequency of whistle, etc. it is judged whether or not the quality driving service is provided, and the evaluation of the driving service is provided.
  • step S10 further includes:
  • S101 generate a plurality of planned routes and send them to the passenger terminal for selection and generate route planning information, and receive route planning information returned by the passenger terminal;
  • S102 Generate an optimal planned route and send it to the passenger end for confirmation or modification to generate route planning information, and receive route planning information returned by the passenger terminal.
  • the driving behavior information collected in step S10 also includes a driving route.
  • Step S30 further includes:
  • S301 Perform route evaluation according to route planning information and driving route.
  • Step S101 allows the user to operate in a simpler manner, and step S102 allows the user to have a higher degree of freedom of operation.
  • step S101 and step S102 may adopt a fusion manner, that is, provide a route editing function while providing multiple options for the user.
  • the mode of determining the route by the driver or automatically determining the route by the system may also be configured according to different actual needs.
  • the driver and the passenger side can also simultaneously display the planned route and its estimated time, and navigate.
  • step S301 by comparing the planned route with the actual driving route, it can be determined whether there is a bad driving behavior of the detour.
  • the pre-configured rule is used for deduction. Minute.
  • the route change request may be submitted by the passenger terminal, and the driver end confirms after receiving the route change request.
  • the above embodiment further provides convenience for passengers and protects the rights and interests of passengers while providing an objective evaluation of the driving service by providing the passenger with the right to route planning and performing route evaluation according to the planned route and the actual driving route.
  • the foregoing method further includes:
  • Step S70 further includes:
  • S701 The monitoring information is evaluated according to a pre-configured service evaluation rule.
  • the pre-admitted driver voiceprint information can distinguish the voice of the passenger and the driver, thereby detecting whether the driver has a relatively excessive language (the driver can be pre-set to prohibit talking) Or the words, topics, etc.) can also record whether the driver’s reasonable request for the passenger is correct or polite and meet the requirements, such as asking the temperature inside the car, listening to music or radio, etc., to improve the passenger experience of the car, Thereby constraining and improving the quality of service and attitude of the driver.
  • the penalty can be deducted according to the preset rules. If the driver has improper or excessive remarks, loud noises, etc., you can also deduct points according to the preset rules.
  • the above embodiment further improves the objectivity of the service evaluation by collecting the monitoring information for the service attitude and quality assessment, and further provides an objective basis for the dispute.
  • the foregoing method further includes:
  • S402 Collect demand supply information, and receive demand feedback information.
  • Step S70 further includes:
  • S702 The demand supply information and the demand feedback information are evaluated according to a pre-configured service evaluation rule.
  • the demand supply information refers to information related to the supply of the demand input or collected after the driver receives the demand information of the passenger terminal;
  • the demand feedback information refers to the feedback information input by the passenger terminal according to whether the driver supplies the demand.
  • the passenger terminal subscribes to a special request service option when scheduling a driving service, so that the driver can prepare early, such as "requires paper towel”, “requires bottled water”, “requires Android charger”, etc., and can also input other special needs. For example, “no air conditioning”, "do not listen to the radio” and other needs.
  • the driver can inform the driver through the voice broadcast, so that the driver can know the passenger's demand.
  • the driver can input the demand supply information through the corresponding “required” button on the driver side.
  • the demand supply information may be further collected by collecting an image of the paper towel prepared for the passenger, etc.; when the driver meets the demand or fails to meet the demand, the passenger may also input the demand at the passenger end through the "satisfied" or "not satisfied” button of the corresponding demand. Feedback information for the passenger to send the demand feedback information to the driver for scoring.
  • step S702 based on the information provided by the driver and the passenger respectively, it is comprehensively determined whether the driver satisfies the passenger's demand, and if not, the penalty is performed according to the preset rule.
  • the above embodiment further collects the demand supply information through the driver and receives the demand feedback information sent by the passenger terminal, thereby improving the objectivity of the demand service evaluation and protecting the rights and interests of both parties.
  • the foregoing method further includes:
  • S403 Generate an estimated driving time and collect the actual driving time.
  • Step S70 further includes:
  • S703 Evaluate the estimated driving time and the actual driving time according to the pre-configured service evaluation rules.
  • the estimated driving time can be estimated according to the information such as the mileage of the route planning, the traffic lights and the road conditions are congested, and the actual driving time is collected by time.
  • the points are deducted according to the preset rules. For example, deduct 1 point for more than 3 minutes, 3 points for 5 minutes, and so on.
  • the above embodiment further realizes the objective evaluation of the pick-up efficiency by performing the evaluation of the pick-up efficiency according to the estimated time and the actual time of the pick-up, thereby realizing a more comprehensive and objective evaluation of the driving service.
  • FIG. 8 is a schematic structural diagram of a driving service evaluation apparatus according to an embodiment of the present disclosure.
  • the apparatus shown in Figure 8 can be configured to perform the method illustrated in Figures 1 or 3.
  • the driving service evaluation device 10 includes an acquisition section 101, a driving evaluation section 103, a receiving section 105, a service evaluation section 107, and an evaluation section 109.
  • the receiving component 105 and the service evaluating component 107 are optional.
  • the collecting component 101 is configured to collect driving behavior information and trip information
  • the driving evaluation component 103 is configured to evaluate the driving behavior information and the trip information according to a pre-configured driving evaluation rule to obtain a driving evaluation result;
  • the receiving component 105 is configured to receive passenger evaluation information
  • the service evaluation component 107 is configured to evaluate passenger evaluation information according to a pre-configured service evaluation rule to obtain a service evaluation result;
  • the evaluation component 109 is configured to generate an evaluation result based on the driving evaluation result; or generate an evaluation result based on the driving evaluation result and the service evaluation result.
  • the driving evaluation component 103, the service evaluation component 107, and the evaluation component 109 are configured as a processor;
  • the receiving component 105 is configured as a communication component, and receives passenger evaluation information transmitted by the passenger terminal by communicating with the remote server;
  • the acquisition component 101 It is configured as a collection of information collection components (such as voice collection components, image acquisition components, etc.), communication components, and processors, and is directly collected by the information collection component, and is collected by communication with the vehicle system, the remote server, and the Internet, and is processed by the processor.
  • the collected information is analyzed by data to complete the acquisition.
  • the various components described above may also be configured in different combinations as would be understood by those skilled in the art.
  • the driving behavior information includes at least one of the following: a speed of each section of the trip, an acceleration of each section of the trip, a number of lane changes, a lane change frequency, a number of whistle, and a whistling frequency; and the trip information includes at least one of the following: The speed limit information of each section of the trip, the road congestion information of each section of the trip, the information of the deceleration prompt location, and the information of the corner section.
  • the acquisition component 101 further includes an annotation sub-component configured to record a travel speed profile, and key position calibration of the travel speed curve for evaluating driving behavior at each critical location.
  • the key positions include at least one of the following: intersections, traffic lights, sharp turns, continuous corners, trains, pedestrian passages, tunnels, low-speed road sections, mountain roads, high-incidence sections, villages, and schools in front.
  • the trip information includes route planning information
  • the driving behavior information includes a driving route
  • the acquisition component 101 includes a first route planning sub-assembly 1011 or a second route planning sub-assembly 1012.
  • the first route planning sub-assembly 1011 is configured to generate a number of planned routes and send them to the passengers for selection and to generate route planning information, and receive route planning information returned by the passengers.
  • the second route planning sub-component 1012 is configured to generate an optimal planned route and send it to the passenger terminal for confirmation or modification to generate route planning information, and receive route planning information returned by the passenger terminal.
  • the driving evaluation component 103 includes a route evaluation sub-component 1031 configured to perform evaluation based on the route planning information and the driving route.
  • the driving service evaluation principle of the device shown in FIG. 9 can refer to the method shown in FIG. 4, and details are not described herein again.
  • Fig. 10 is a block diagram showing the construction of an embodiment of a driving service evaluation apparatus according to another preferred embodiment of the apparatus shown in Fig. 8.
  • the apparatus shown in Fig. 10 can be configured to perform the method shown in Fig. 5 correspondingly.
  • the acquisition component 101 further includes a monitor subcomponent.
  • the listening subcomponent is configured to collect monitoring information.
  • the service evaluation component 70 also includes a snoop evaluation subcomponent 701.
  • the snoop evaluation sub-component 701 is configured to evaluate the snoop information according to a pre-configured service evaluation rule.
  • the driving service evaluation principle of the device shown in FIG. 10 can refer to the method shown in FIG. 5, and details are not described herein again.
  • acquisition component 101 is further configured to collect demand provisioning information
  • receiving component 105 is further configured to receive demand feedback information.
  • the service evaluation component 70 also includes a requirements assessment sub-component configured to evaluate demand supply information and demand feedback information in accordance with pre-configured service evaluation rules.
  • the driving service evaluation principle of the device provided by this exemplary embodiment can refer to the method shown in FIG. 5, and details are not described herein again.
  • the apparatus further includes an estimating component configured to generate a pick-up estimated time; the collecting component 101 is further configured to collect the pick-up time.
  • the service evaluation component 70 also includes a pick-up evaluation sub-component configured to evaluate the pick-up estimated time and the pick-up time based on the pre-configured service evaluation rules.
  • the driving service evaluation principle of the device provided by this exemplary embodiment can refer to the method shown in FIG. 6, and details are not described herein again.
  • FIG. 11 is a schematic structural diagram of a device according to an embodiment of the present disclosure.
  • an embodiment of the present disclosure further provides an electronic device 1000 including one or more central processing units (CPUs) 1001, which may be stored in a read only memory (ROM) according to The program in 1002 or the program loaded from the storage portion 1008 into the random access memory (RAM) 1003 performs various appropriate operations and processes.
  • CPUs central processing units
  • RAM random access memory
  • various programs and data required for the operation of the device 1000 are also stored.
  • the CPU 1001, the ROM 1002, and the RAM 1003 are connected to each other through a bus 1004.
  • An input/output (I/O) interface 1005 is also coupled to bus 1004.
  • the following components are connected to the I/O interface 1005: an input portion 1006 including a keyboard, a mouse, etc.; an output portion 1007 including a cathode ray tube (CRT), a liquid crystal display (LCD), and the like, and a speaker; a storage portion 1008 including a hard disk or the like And a communication portion 1009 including a network interface card such as a LAN card, a modem, or the like.
  • the communication section 1009 performs communication processing via a network such as the Internet.
  • Driver 1010 is also coupled to I/O interface 1005 as needed.
  • a removable medium 1011 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory or the like is mounted on the drive 1010 as needed so that a computer program read therefrom is installed into the storage portion 1008 as needed.
  • the driving service evaluation method described in any of the above embodiments may be implemented as a computer software program.
  • an embodiment of the present disclosure includes a computer program product comprising a computer program tangibly embodied on a machine readable medium, the computer program comprising program code for performing a driving service evaluation method.
  • the computer program can be downloaded and installed from the network via the communication portion 1009, and/or installed from the removable medium 1011.
  • an embodiment of the present disclosure further provides a computer readable storage medium, which may be a computer readable storage medium included in the apparatus of the foregoing embodiment, or may exist separately Computer readable storage media not incorporated into the device.
  • the computer readable storage medium stores one or more programs that are used by one or more processors to perform the driving service evaluation method described in the present disclosure.
  • each block of the flowchart or block diagram can represent a module, a program segment, or a portion of code that includes one or more of the logic functions for implementing the specified.
  • Executable instructions can also occur in a different order than that illustrated in the drawings. For example, two successively represented blocks may in fact be executed substantially in parallel, and they may sometimes be executed in the reverse order, depending upon the functionality involved.
  • each block of the block diagrams and/or flowcharts, and combinations of blocks in the block diagrams and/or flowcharts can be implemented by a dedicated hardware-based system that performs the specified functions or operations. Or can be implemented by a combination of dedicated hardware and computer instructions.
  • each of the components may be a software program disposed in a computer or a mobile smart device, or may be a separately configured hardware device.
  • the names of these components or modules do not in any way constitute a limitation on the components or modules themselves.

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Abstract

一种驾驶服务评价方法及装置、设备和存储介质。该方法包括：采集驾驶行为信息和行程信息(S10)；根据预配置的驾驶评估规则对驾驶行为信息和行程信息进行评估，以得到驾驶评估结果(S30)；根据驾驶评估结果生成评价结果(S90)。

Description

驾驶服务评价方法及装置、设备和存储介质 技术领域
本公开公开涉及但不限于驾驶服务技术领域，具体涉及一种驾驶服务评价方法及装置、设备和存储介质。
背景技术
目前市场上的网约车服务解决方案中，对于司机的驾驶服务缺乏客观的评价方法。
当前对于司机的评价通常仅依靠乘客进行星级评分来进行判定，然而对于乘客如何进行星级评分并没有制约机制，通常情况下也难以配置制约机制。因此当前无法实现对司机的驾驶服务进行客观评价。
此外，当乘客与司机发生纠纷时，有时需要核实乘客的评分是否存在恶意评价。因此，会增加运营方的成本，而且还可能存在无法核实的情况。
发明内容
第一方面，本公开的一个实施例提供一种驾驶服务评价方法，包括：采集驾驶行为信息和行程信息；根据预配置的驾驶评估规则对所述驾驶行为信息和所述行程信息进行评估，以得到驾驶评估结果；以及根据驾驶评估结果生成评价结果。
可选的是，所述采集驾驶行为信息和行程信息的步骤包括：记录行程速度曲线，对所述行程速度曲线进行关键位置标注，以评估各所述关键位置的驾驶行为。
可选的是，所述根据预配置的驾驶评估规则对所述驾驶行为信息和所述行程信息进行评估以得到驾驶评估结果的步骤还包括：根据路线规划信息和驾驶路线进行路线评估。
可选的是，所述采集驾驶行为信息和行程信息的步骤还包括至少以下步骤之一：生成若干规划路线并发送至乘客端以供选择并生成路线规划信息，接收所述乘客端返回的路线规划信息；以及生成最优规 划路线并发送至乘客端以供确认或修改以生成路线规划信息，接收所述乘客端返回的路线规划信息。
可选的是，所述驾驶服务评价方法还包括：接收乘客评价信息；根据预配置的服务评估规则对所述乘客评价信息进行评估，以得到服务评估结果；所述根据所述驾驶评估结果生成评价结果包括：根据所述驾驶评估结果和所述服务评估结果生成评价结果。
可选的是，所述驾驶服务评价方法还包括：采集监听信息；所述根据预配置的服务评估规则对所述乘客评价信息进行评估以得到服务评估结果的步骤还包括：根据所述监听信息和预配置的服务评估规则进行服务态度与质量评估。
可选的是，所述驾驶服务评价方法还包括：采集需求供应信息，接收需求反馈信息；所述根据预配置的服务评估规则对所述乘客评价信息进行评估以得到服务评估结果的步骤还包括：根据预配置的服务评估规则对所述需求供应信息和所述需求反馈信息进行评估。
可选的是，所述驾驶服务评价方法还包括：生成接驾预估时间，并采集接驾实耗时间；所述根据预配置的服务评估规则对所述乘客评价信息进行评估以得到服务评估结果的步骤还包括：根据预配置的服务评估规则对所述接驾预估时间和所述接驾实耗时间进行评估。
可选的是，所述驾驶行为信息包括以下至少一项：行程各路段的车速、行程各路段的加速度、车道变更次数、车道变更频率、鸣笛次数、鸣笛频率；所述行程信息包括以下至少一项：行程各路段的限速信息、行程各路段的路况拥堵信息、减速提示地点信息、弯道地段信息。第二方面，本公开的一个实施例提供一种驾驶服务评价装置，包括采集部件、驾驶评估部件和评估部件。采集部件配置用于采集驾驶行为信息和行程信息；驾驶评估部件配置用于根据预配置的驾驶评估规则对所述驾驶行为信息和所述行程信息进行评估，以得到驾驶评估结果；评估部件配置用于根据驾驶评估结果和服务评估结果生成评价结果。
可选的是，所述采集部件包括：标注子部件，配置用于记录行程速度曲线，对所述行程速度曲线进行关键位置标注，以供评估各所述 关键位置的驾驶行为。
可选的是，所述驾驶评估部件包括：路线评估子部件，配置用于根据路线规划信息和驾驶路线进行路线评估；所述采集部件包括第一路线规划子部件和第二路线规划子部件中的至少一者；所述第一路线规划子部件配置用于生成若干规划路线并发送至乘客端以供选择并生成路线规划信息，接收所述乘客端返回的路线规划信息；所述第二路线规划子部件配置用于生成最优规划路线并发送至乘客端以供确认或修改以生成路线规划信息，接收所述乘客端返回的路线规划信息。第三方面，本公开的一个实施例还提供一种电子设备，包括一个或多个处理器和存储器，其中存储器包含可由该一个或多个处理器执行的指令以使得该一个或多个处理器执行根据本公开各实施例提供的驾驶服务评价方法。第四方面，本公开的一个实施例还提供一种存储有计算机程序的存储介质，该计算机程序使计算机执行根据本公开各实施例提供的驾驶服务评价方法。
附图说明
通过阅读参照以下附图所作的对非限制性实施例所作的详细描述，本公开的其它特征、目的和优点将会变得更明显：
图1为本公开的一个实施例提供的一种驾驶服务评价方法的流程图。
图2为本公开一实施例的驾驶行程标记的示意图。
图3为本公开的另一个实施例提供的一种驾驶服务评价方法的流程图。
图4为本公开的另一个实施例提供的一种驾驶服务评价方法的流程图。
图5为本公开的另一个实施例提供的一种驾驶服务评价方法的流程图。
图6为本公开的另一个实施例提供的一种驾驶服务评价方法的流程图。
图7为本公开的另一个实施例提供的一种驾驶服务评价方法的流 程图。
图8为本公开的一个实施例提供的一种驾驶服务评价装置的结构示意图。
图9为本公开的另一个实施例提供的一种驾驶服务评价装置的结构示意图。
图10为本公开的另一个实施例提供的一种驾驶服务评价装置的结构示意图。
图11为本公开的一个实施例提供的一种设备的结构示意图。
具体实施方式
下面结合附图和实施例对本公开作进一步的详细说明。可以理解的是，此处所描述的具体实施例仅仅用于解释相关公开，而非对该公开的限定。另外还需要说明的是，为了便于描述，附图中仅示出了与公开相关的部分。
需要说明的是，在不冲突的情况下，本公开中的实施例及实施例中的特征可以相互组合。下面将参考附图并结合实施例来详细说明本公开。
通常，打车APP内所附带的行车导航仅提供例如规划及指引路线，预估行程时间、提示拥堵和交通事故等信息，但无法利用这些信息来评价驾驶行程的服务质量。
图1为本公开一个实施例提供的一种驾驶服务评价方法的流程图。
如图1所示，在本实施例中，本公开提供一种驾驶服务评价方法，包括：
S10：采集驾驶行为信息和行程信息；
S30：根据预配置的驾驶评估规则对所述驾驶行为信息和所述行程信息进行评估，以得到驾驶评估结果；以及
S90：根据驾驶评估结果生成评价结果。
具体地，在本实施例中，本公开提供的驾驶服务评价方法应用于司机的智能手机中，通过在手机中安装的应用程序运行时执行该方法；在另一些实施例中，该方法还可应用于平板电脑、笔记本电脑、智能 穿戴设备等其它智能终端中；在又一实施例中，还可以配置为由车载系统执行；在更多其他实施例中，还可以配置为由专用于驾驶服务评价的驾驶服务评价装置执行。本领域技术人员可以理解，只要执行该方法的装置作为司机端与采集装置以及乘客端通信连接，即可实现相同的技术效果。此外，本领域技术人员可以理解地，上述方法还可以配置在乘客端中执行。例如，乘客端可以包括但不限于乘客的智能手机等智能终端，或，专门为乘客配置的用于驾驶服务评价装置。
在步骤S10中，驾驶行为信息和行程信息可以包括：例如，在驾驶过程中通过车载设备采集的信息、从车载系统获取的信息、从远程服务端获取的信息、通过互联网获取的信息等直接采集物理信息。驾驶行为信息和行程信息还可以包括另一部分信息无法直接采集到的，需要通过对上述获取的物理信息进行数据分析获得的信息。在本实施例中，驾驶行为信息包括行程各路段的车速、行程各路段的加速度、车道变更次数、车道变更频率、鸣笛次数、鸣笛频率等信息；行程信息包括行程各路段的限速信息、行程各路段的路况拥堵信息、减速提示地点信息、弯道地段信息等信息。其中，因行程通常包括多个具有不同限速要求、不同路况的路段，所以应对各路段分别进行信息采集与记录，或全程采集信息并分路段进行记录或标注。上述各项信息可以通过与车载系统通信获取(例如车速、加速度、鸣笛次数等)，也可以由app直接采集或采集信息后识别(例如记录车辆在横向的位置以识别车道变更次数，再结合时间轴识别车道变更频率，采集声音信息以识别鸣笛次数，再结合时间轴识别鸣笛频率等)，还可以通过车载设备或乘客端装置进行图像采集获取(例如采集路标、提示牌等图像并进行识别)。在更多实施例中，还可以根据不同的评估规则和需求将驾驶行为信息和行程信息分别配置为包括上述任意一项或多项信息，并可进一步包括其它驾驶行为相关的信息和行程相关的数据信息。
以下结合图2来介绍上述部分信息的采集。图2为本公开的一个实施例中驾驶行程标记的示意图。如图2所示，以时间为横轴，以时速为纵轴，记录车辆驾驶的行程速度曲线，并根据所采集到的各类行程信息对该曲线进行关键位置标注。这里，关键位置具体包括路口、 红绿灯、急转弯处、连续弯道处、火车道、人行通道、隧道、低限速路段、山区道路、事故高发路段、村庄、前方学校，等等。上述关键位置由远程的后台服务端预先根据最新的实际路况配置，以保障尽可能覆盖驾驶行程中的所有关键位置。通过上述关键位置的标注，可以实现对车辆在这些关键位置的驾驶行为进行采集，例如车辆在通过连续弯道处时的加速度(用于评估驾驶是否平稳)，车辆在经过低限速路段时的车速(用于评估是否存在不良驾驶行为)，等等。
同样如图2所示，还可以通过驾驶过程中获取的实时路况信息对上述曲线进行标注(也可以在完成驾驶后获取历史路况信息进行标注)，以供准确分析各路段的驾驶行为。例如，在非拥堵的正常通行路段，过低的车速属于不良驾驶行为，而在拥堵路段过低的车速属于正常驾驶行为。
在驾驶过程中，乘客端还可以根据车辆定位实时显示车辆的行驶速度。另外，还可以实时显示加速度等实时获取到的信息。
在步骤S30中，根据预配置的驾驶评估规则对采集的所述驾驶行为信息和所述行程信息进行评估，最终得到一项评分作为驾驶评估结果。在更多实施例中还可配置为星级评价等其它本领域常用的评估结果作为驾驶评估结果。在本实施例中，驾驶评估规则可以包括：
以低于所处路段最低限速的车速行驶超过预定距离(例如500米)，按预配置的规则进行扣分；
以高于所处路段最高限速的车速行驶超过预定距离(例如500米)，按预配置的规则进行扣分；
关键位置提示标前预定距离(例如100米)至提示标的路段未采取任何减速行为，按预配置的规则进行扣分；
瞬时加速度过高(急加减速)，按预配置的规则进行扣分；
弯道车速过高，按预配置的规则进行扣分；
变更车道频率过高，按预配置的规则进行扣分；
鸣笛频率过高，按预配置的规则进行扣分。
这里，上述每一项规则可以设定级别划分，每个级别扣不同分的细则。
上述驾驶评估规则仅为示例，在更多实施例中，还可根据实际需求将驾驶评估规则配置为上述任意一项或多项，并可进一步包括其它本领域技术人员可以理解的驾驶评估规则，只要该驾驶评估规则基于步骤S10所采集的驾驶行为信息和行程信息对司机为乘客提供的驾驶服务进行合理评估，即可实现相同的技术效果。此外，上述驾驶评估规则采用在总分的基础上扣分的评估方式。此外，上述驾驶评估规则还可以配置为对良好的驾驶服务行为进行加分的评估方式，可实现相同的技术效果。
在步骤S90中，可以直接根据步骤S30生成的驾驶评估结果生成各类文本、图示、或其它形式可供展示的评价结果，也可以进一步结合更多不同的评估方式获得的评估结果信息来生成最终的评价结果。图3-7是示出通过不同的评估方式获得评估结果信息的流程图。
如图3所示，在本实施例中，所述方法还包括：
S50：接收乘客评价信息；以及
S70：根据预配置的服务评估规则对乘客评价信息进行评估，得到服务评估结果。
步骤S90包括：根据驾驶评估结果和服务评估结果生成评价结果。
在步骤S50中，接收乘客端通过远程服务端转发的乘客评价信息。该乘客评价信息可以配置为星级评分、数字评分、文字评价或语音评价，还可以是上述任意几项的组合；可以仅包括总体评价，也可以包括多项细则评价。
在步骤S70中，根据步骤S50接收的乘客评价信息，结合预配置的服务评估规则进行服务评估，最终得到一项评分作为驾驶评估结果，在更多实施例中还可配置为星级评价等其它本领域常用的评估结果作为驾驶评估结果。如乘客评价信息包括星级评分或数字评分，可以直接进行评估；如乘客评价信息仅包括文字评价或语音评价，则需要先进行语义识别；如乘客评价信息为空，不包括任何内容，则可以配置为默认好评评分或其它本领域常用的默认评分选项。在本实施例中，服务评估规则可以包括：
乘客评价车内整洁度较低，按预配置的规则进行扣分；
乘客评价服务态度不佳，按预配置的规则进行扣分。
与驾驶评估规则相似地，上述每一项规则同样可以设定级别划分，每个级别扣不同分的细则。
上述服务评估规则仅为示例。在更多实施例中，还可根据实际需求将服务评估规则配置为上述任意一项或多项，并可进一步包括其它本领域技术人员可以理解的服务评估规则，只要该服务评估规则基于步骤S50所接收的乘客评价信息对司机为乘客提供的驾驶服务进行合理评估，即可实现相同的技术效果。此外，上述服务评估规则采用在总分的基础上扣分的评估方式。此外，上述服务评估规则还可以配置为对良好的驾驶服务进行加分的评估方式，可实现相同的技术效果。
在步骤S90中，对于步骤S30生成的驾驶评估结果和步骤S70生成的服务评估结果进行融合计算，具体可以采用直接相加或加权计算等方式，生成最终的评价结果。
生成评价结果后，可以在司机端呈现展示，并通过远程服务端发送至乘客端进行展示。展示内容除了评价结果外，还可以包括每一评分项，以及评分依据，例如上述进行了若干项标注的行程速度曲线图等，以供司机和乘客获知最终评价结果的由来和依据。
在一个示例性实施例中，司机端和乘客端还可分别展示该司机近一周平均得分、近一月平均得分，以及历史所有行程的平均分，供司乘双方以及运营商进行参考。该评分结果还可供运营商通过各种方式进行适当奖惩。例如近一周平均得分低于80者则停止派单1天，近一个月平均得分高于98者则给予现金奖励等等。
上述实施例通过采集客观的驾驶行为信息和行程信息以对司机在驾驶过程中是否为乘客提供了优质的驾驶服务进行客观评估。再结合根据乘客评价信息生成的服务评估结果，生成最终的评价结果，从而实现了对司机的驾驶服务进行较为客观的评价。这样，为发生纠纷提供较低成本的客观依据。通过分析车速以判断是否超速，分析加速度以判断司机是否提供了平稳的驾驶服务，通过分析变道次数和频率、鸣笛次数和频率等信息判断是否提供了优质的驾驶服务，为驾驶服务的评估提供了客观可靠的评估依据和方式。
如图4所示，在本实施例中，步骤S10还包括：
S101：生成若干规划路线并发送至乘客端以供选择并生成路线规划信息，接收该乘客端返回的路线规划信息；或
S102：生成最优规划路线并发送至乘客端以供确认或修改以生成路线规划信息，接收该乘客端返回的路线规划信息。
步骤S10所采集的驾驶行为信息还包括驾驶路线。
步骤S30还包括：
S301：根据路线规划信息和驾驶路线进行路线评估。
步骤S101允许用户操作方式更为简单，步骤S102允许用户操作自由度更高。在另一实施例中，步骤S101和步骤S102可以采用融合的方式，即为用户提供多选项的同时提供路线编辑功能。在更多实施例中，还可以根据不同的实际需求配置为由司机确定路线或由系统自动确定路线的模式。
可选的是，司机端和乘客端还可以同步显示规划路线及其预估时间，并进行导航。
在步骤S301中，通过对比规划的路线和实际的驾驶路线，可以确定是否存在绕路的不良驾驶行为，在本实施例中，对于超出预定里程达到一定阈值的情况，按预配置的规则进行扣分。
可选的是，对于驾驶过程中乘客与司机协商变更的路线，可以由乘客端提交路线变更请求，并由司机端在接收路线变更请求后进行确认。
上述实施例进一步通过为乘客提供路线规划的权利，并根据规划的路线和实际驾驶路线进行路线评估，实现了在对驾驶服务进行客观评价的同时为乘客提供便利、保障乘客的权益。
如图5所示，在本实施例中，上述方法还包括：
S401：采集监听信息。
步骤S70还包括：
S701：根据预配置的服务评估规则对监听信息进行评估。
具体地，对于步骤S401采集的监听信息，在步骤S701中，通过预录取的司机声纹信息，可以区分乘客与司机的声音，从而检测司机 是否有较为过激的语言(可以预先设置司机禁止谈及或说出的词汇、话题等)，也可记录司机对于乘客提出的合理要求是否正确或礼貌应答并达成要求，如询问车内温度、喜欢听的音乐或者电台等，提高乘客的用车感受，从而约束并提高司机的服务质量与态度。对于司机未满足乘客合理需求的情况可以按预置规则进行扣分。如果司机有不正当或过激言论、大声喧哗等情况，也可以按预置规则进行扣分。
上述实施例进一步通过采集监听信息以进行服务态度与质量评估，进一步提高了服务评估的客观性，并进一步为发生纠纷提供客观依据。
如图6所示，在本实施例中，上述方法还包括：
S402：采集需求供应信息，接收需求反馈信息。
步骤S70还包括：
S702：根据预配置的服务评估规则对所述需求供应信息和所述需求反馈信息进行评估。
具体地，需求供应信息指，司机端接收到乘客端的需求信息后，输入或采集的对该需求进行供应的相关信息；需求反馈信息指，乘客端根据司机是否供应需求输入的反馈信息。
例如，乘客端在预定驾驶服务时预定了特殊要求服务选项，以便司机提早进行准备，例如“需要纸巾”、“需要瓶装水”、“需要安卓充电器”等，也可自行输入其它特殊需求，例如“不开空调”、“不听收音机”等需求。司机端在接收上述需求信息后，可以通过语音播放告知司机，以供司机获知乘客的需求，司机在满足乘客需求后，可以在司机端通过对应需求的“已满足”按钮输入需求供应信息，还可以进一步通过采集为乘客准备的纸巾的图像等方式采集需求供应信息；乘客在司机满足需求或未满足需求时，也可以在乘客端通过对应需求的“已满足”或“未满足”按钮输入需求反馈信息，以供乘客端将该需求反馈信息发送至司机端进行评分。
在步骤S702中，根据司机端和乘客端分别提供的信息综合判断司机是否满足了乘客的需求，若未满足，则按预置规则进行扣分。
上述实施例进一步通过司机端采集需求供应信息，并接收乘客端 发送的需求反馈信息，从而提升需求服务评估的客观性，保障双方的权益。
如图7所示，在本实施例中，上述方法还包括：
S403：生成接驾预估时间，并采集接驾实耗时间。
步骤S70还包括：
S703：根据预配置的服务评估规则对接驾预估时间和接驾实耗时间进行评估。
具体地，接驾预估时间可以根据接驾规划路线的里程、红绿灯和路况是否拥堵等信息评估生成，接驾实耗时间则通过计时采集。当接驾实耗时间超出接驾预估时间达到预设阈值时，按预置规则进行扣分。例如，超出3分钟扣1分，超出5分钟扣3分，等等。
上述实施例进一步通过根据接驾的预估时间和实耗时间进行接驾效率评估，实现了对接驾效率的客观评估，从而实现了更全面客观的驾驶服务评估。
图8为本公开的一个实施例提供的一种驾驶服务评价装置的结构示意图。图8所示的装置可配置成执行图1或3所示的方法。
如图8所示，在本实施例中，所述驾驶服务评价装置10包括采集部件101、驾驶评估部件103、接收部件105、服务评估部件107和评估部件109。其中，接收部件105和服务评估部件107为可选项。
采集部件101配置用于采集驾驶行为信息和行程信息；
驾驶评估部件103配置用于根据预配置的驾驶评估规则对所述驾驶行为信息和所述行程信息进行评估，以得到驾驶评估结果；
接收部件105配置用于接收乘客评价信息；
服务评估部件107配置用于根据预配置的服务评估规则对乘客评价信息进行评估，以得到服务评估结果；
评估部件109配置用于根据驾驶评估结果生成评价结果；或，根据驾驶评估结果和服务评估结果生成评价结果。
在本实施例中，驾驶评估部件103、服务评估部件107和评估部件109配置为处理器；接收部件105配置为通信组件，通过与远程服务端通信接收乘客端发送的乘客评价信息；采集部件101配置为信息采集 组件(例如语音采集组件、图像采集组件等)、通信组件和处理器的集合，通过信息采集组件直接采集，通过与车载系统、远程服务端、互联网通信进行采集，通过处理器对采集到的信息进行数据分析来完成采集。在更多实施例中，还可以将上述各部件配置为本领域技术人员可以理解的不同组合方式。
可选的是，驾驶行为信息包括以下至少一项：行程各路段的车速、行程各路段的加速度、车道变更次数、车道变更频率、鸣笛次数、鸣笛频率；行程信息包括以下至少一项：行程各路段的限速信息、行程各路段的路况拥堵信息、减速提示地点信息、弯道地段信息。
可选的是，采集部件101还包括标注子部件，配置用于记录行程速度曲线，对行程速度曲线进行关键位置标注，以供评估各关键位置的驾驶行为。其中，关键位置包括以下至少一项：路口、红绿灯、急转弯处、连续弯道处、火车道、人行通道、隧道、低限速路段、山区道路、事故高发路段、村庄、前方学校。
图8所示装置的驾驶服务评价原理可参考图1-3所示的方法，此处不再赘述。
如图9所示，在本实施例中，行程信息包括路线规划信息，驾驶行为信息包括驾驶路线。
采集部件101包括第一路线规划子部件1011或第二路线规划子部件1012。第一路线规划子部件1011配置用于生成若干规划路线并发送至乘客端以供选择并生成路线规划信息，接收乘客端返回的路线规划信息。第二路线规划子部件1012配置用于生成最优规划路线并发送至乘客端以供确认或修改以生成路线规划信息，接收乘客端返回的路线规划信息。
驾驶评估部件103包括路线评估子部件1031，配置用于根据路线规划信息和驾驶路线进行评估。
图9所示装置的驾驶服务评价原理可参考图4所示的方法，此处不再赘述。
图10为图8所示装置的另一个种优选实施例的驾驶服务评价装置实施方式的结构示意图。图10所示装置可配置为对应执行图5所示的 方法。
如图10所示，在本实施例中，采集部件101还包括监听子部件。该监听子部件配置用于采集监听信息。
服务评估部件70还包括监听评估子部件701。该监听评估子部件701配置用于根据预配置的服务评估规则对监听信息进行评估。
图10所示装置的驾驶服务评价原理可参考图5所示的方法，此处不再赘述。
在一个示例性实施例中，采集部件101进一步配置用于采集需求供应信息，接收部件105进一步配置用于接收需求反馈信息。服务评估部件70还包括需求评估子部件，配置用于根据预配置的服务评估规则对需求供应信息和需求反馈信息进行评估。该示例性实施例提供的装置的驾驶服务评价原理可参考图5所示的方法，此处不再赘述。
在一个示例性实施例中，上述装置还包括预估部件，配置用于生成接驾预估时间；采集部件101进一步配置用于采集接驾实耗时间。服务评估部件70还包括接驾评估子部件，配置用于根据预配置的服务评估规则对接驾预估时间和接驾实耗时间进行评估。该示例性实施例提供的装置的驾驶服务评价原理可参考图6所示的方法，此处不再赘述。
图11为本公开一实施例提供的一种设备的结构示意图。
如图11所示，作为另一方面，本公开的一个实施例还提供了一种电子设备1000，包括一个或多个中央处理单元(CPU)1001，其可以根据存储在只读存储器(ROM)1002中的程序或者从存储部分1008加载到随机访问存储器(RAM)1003中的程序而执行各种适当的动作和处理。在RAM1003中，还存储有设备1000操作所需的各种程序和数据。CPU1001、ROM1002以及RAM1003通过总线1004彼此相连。输入/输出(I/O)接口1005也连接至总线1004。
以下部件连接至I/O接口1005：包括键盘、鼠标等的输入部分1006；包括诸如阴极射线管(CRT)、液晶显示器(LCD)等以及扬声器等的输出部分1007；包括硬盘等的存储部分1008；以及包括诸如LAN卡、调制解调器等的网络接口卡的通信部分1009。通信部分1009经由 诸如因特网的网络执行通信处理。驱动器1010也根据需要连接至I/O接口1005。可拆卸介质1011，诸如磁盘、光盘、磁光盘、半导体存储器等等，根据需要安装在驱动器1010上，以便于从其上读出的计算机程序根据需要被安装入存储部分1008。
特别地，根据本公开的实施例，上述任一实施例描述的驾驶服务评价方法可以被实现为计算机软件程序。例如，本公开的实施例包括一种计算机程序产品，其包括有形地包含在机器可读介质上的计算机程序，所述计算机程序包含用于执行驾驶服务评价方法的程序代码。在这样的实施例中，该计算机程序可以通过通信部分1009从网络上被下载和安装，和/或从可拆卸介质1011被安装。
作为又一方面，本公开的一个实施例还提供了一种计算机可读存储介质，该计算机可读存储介质可以是上述实施例的装置中所包含的计算机可读存储介质；也可以是单独存在，未装配入设备中的计算机可读存储介质。计算机可读存储介质存储有一个或者一个以上程序，该程序被一个或者一个以上的处理器用来执行描述于本公开的驾驶服务评价方法。
附图中的流程图和框图，图示了按照本公开各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分，该模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个接连地表示的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这根据所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以通过执行规定的功能或操作的专用的基于硬件的系统来实现，或者可以通过专用硬件与计算机指令的组合来实现。
描述于本公开实施例中所涉及到的部件或模块可以通过软件的方式实现，也可以通过硬件的方式来实现。所描述的部件或模块也可以 设置在处理器中，例如，各所述部件可以是设置在计算机或移动智能设备中的软件程序，也可以是单独配置的硬件装置。其中，这些部件或模块的名称在某种情况下并不构成对该部件或模块本身的限定。
以上描述仅为本公开的较佳实施例以及对所运用技术原理的说明。本领域技术人员应当理解，本公开中所涉及的公开范围，并不限于上述技术特征的特定组合而成的技术方案，同时也应涵盖在不脱离本公开构思的情况下，由上述技术特征或其等同特征进行任意组合而形成的其它技术方案。例如上述特征与本公开中公开的(但不限于)具有类似功能的技术特征进行互相替换而形成的技术方案。

Claims (15)

  1. 一种驾驶服务评价方法，包括：
    采集驾驶行为信息和行程信息；
    根据预配置的驾驶评估规则对所述驾驶行为信息和所述行程信息进行评估，以得到驾驶评估结果；以及
    根据所述驾驶评估结果生成评价结果。
  2. 根据权利要求1所述的方法，其中，所述采集驾驶行为信息和行程信息的步骤包括：
    记录行程速度曲线，对所述行程速度曲线进行关键位置标注，以评估各所述关键位置的驾驶行为。
  3. 根据权利要求1所述的方法，其中，
    所述根据预配置的驾驶评估规则对所述驾驶行为信息和所述行程信息进行评估以得到驾驶评估结果的步骤还包括：
    根据路线规划信息和驾驶路线进行路线评估。
  4. 根据权利要求3所述的方法，其中，所述采集驾驶行为信息和行程信息的步骤还包括至少以下步骤之一：
    生成若干规划路线并发送至乘客端以供选择并生成路线规划信息，接收所述乘客端返回的路线规划信息；以及
    生成最优规划路线并发送至乘客端以供确认或修改以生成路线规划信息，接收所述乘客端返回的路线规划信息。
  5. 根据权利要求1-4任一项所述的方法，还包括：
    接收乘客评价信息；
    根据预配置的服务评估规则对所述乘客评价信息进行评估，以得到服务评估结果；
    所述根据所述驾驶评估结果生成评价结果包括：根据所述驾驶评 估结果和所述服务评估结果生成评价结果。
  6. 根据权利要求5所述的方法，还包括：采集监听信息；
    所述根据预配置的服务评估规则对所述乘客评价信息进行评估以得到服务评估结果的步骤还包括：
    根据所述监听信息和预配置的服务评估规则进行服务态度与质量评估。
  7. 根据权利要求5所述的方法，还包括：采集需求供应信息，接收需求反馈信息；
    所述根据预配置的服务评估规则对所述乘客评价信息进行评估以得到服务评估结果的步骤还包括：
    根据预配置的服务评估规则对所述需求供应信息和所述需求反馈信息进行评估。
  8. 根据权利要求5所述的方法，还包括：生成接驾预估时间，并采集接驾实耗时间；
    所述根据预配置的服务评估规则对所述乘客评价信息进行评估以得到服务评估结果的步骤还包括：
    根据预配置的服务评估规则对所述接驾预估时间和所述接驾实耗时间进行评估。
  9. 根据权利要求1-5任一项所述的方法，其中，所述驾驶行为信息包括以下至少一项：行程各路段的车速、行程各路段的加速度、车道变更次数、车道变更频率、鸣笛次数、鸣笛频率；
    所述行程信息包括以下至少一项：行程各路段的限速信息、行程各路段的路况拥堵信息、减速提示地点信息、弯道地段信息。
  10. 一种驾驶服务评价装置，包括：
    采集部件，配置用于采集驾驶行为信息和行程信息；
    驾驶评估部件，配置用于根据预配置的驾驶评估规则对所述驾驶行为信息和所述行程信息进行评估，以得到驾驶评估结果；
    评估部件，配置用于根据所述驾驶评估结果生成评价结果。
  11. 根据权利要求10所述的装置，其中，所述驾驶行为信息包括以下至少一项：行程各路段的车速、行程各路段的加速度、车道变更次数、车道变更频率、鸣笛次数、鸣笛频率；
    所述行程信息包括以下至少一项：行程各路段的限速信息、行程各路段的路况拥堵信息、减速提示地点信息、弯道地段信息。
  12. 根据权利要求10所述的装置，其中，所述采集部件包括：
    标注子部件，配置用于记录行程速度曲线，对所述行程速度曲线进行关键位置标注，以供评估各所述关键位置的驾驶行为。
  13. 根据权利要求10-12任一项所述的装置，其中，所述驾驶评估部件包括：
    路线评估子部件，配置用于根据路线规划信息和驾驶路线进行路线评估；
    所述采集部件包括第一路线规划子部件和第二路线规划子部件中的至少一者；
    所述第一路线规划子部件配置用于生成若干规划路线并发送至乘客端以供选择并生成路线规划信息，接收所述乘客端返回的路线规划信息；
    所述第二路线规划子部件配置用于生成最优规划路线并发送至乘客端以供确认或修改以生成路线规划信息，接收所述乘客端返回的路线规划信息。
  14. 一种电子设备，所述设备包括：
    一个或多个处理器；
    存储器，用于存储一个或多个程序，
    当所述一个或多个程序被所述一个或多个处理器执行时，使得所述一个或多个处理器执行如权利要求1-8中任一项所述的方法。
  15. 一种存储有计算机程序的存储介质，该程序被处理器执行时实现如权利要求1-8中任一项所述的方法。
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