WO2019144585A1 - Procédé, dispositif et équipement de commande de robot virtuel, et support de stockage lisible - Google Patents

Procédé, dispositif et équipement de commande de robot virtuel, et support de stockage lisible Download PDF

Info

Publication number
WO2019144585A1
WO2019144585A1 PCT/CN2018/096881 CN2018096881W WO2019144585A1 WO 2019144585 A1 WO2019144585 A1 WO 2019144585A1 CN 2018096881 W CN2018096881 W CN 2018096881W WO 2019144585 A1 WO2019144585 A1 WO 2019144585A1
Authority
WO
WIPO (PCT)
Prior art keywords
information
virtual robot
consultation
target group
product
Prior art date
Application number
PCT/CN2018/096881
Other languages
English (en)
Chinese (zh)
Inventor
徐国强
王佳
蔡健
Original Assignee
深圳壹账通智能科技有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 深圳壹账通智能科技有限公司 filed Critical 深圳壹账通智能科技有限公司
Priority to SG11201912809PA priority Critical patent/SG11201912809PA/en
Publication of WO2019144585A1 publication Critical patent/WO2019144585A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/03—Credit; Loans; Processing thereof
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/02—Details
    • H04L12/16—Arrangements for providing special services to substations
    • H04L12/18—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/185—Arrangements for providing special services to substations for broadcast or conference, e.g. multicast with management of multicast group membership

Definitions

  • the present application relates to the field of communication interaction technologies, and in particular, to a method, device, device and readable storage medium for controlling a virtual robot.
  • the main purpose of the present application is to provide a control method, device, device, and readable storage medium for a virtual robot, which aims to solve the problem that the virtual robot does not support group chat, complicated operation, and low consulting efficiency in the prior art.
  • the present application provides a method for controlling a virtual robot, and the method for controlling the virtual robot includes the following steps:
  • the present application further provides a control device for a virtual robot, where the control device of the virtual robot includes:
  • a configuration module configured to receive an account type configuration instruction, and configure an account type of the virtual robot as a personal account type to support group consultation;
  • the returning module is configured to receive the consulting information sent by the members of the target group to the virtual robot, and return the reply information corresponding to the consulting information to the target group.
  • the present application further provides a control device for a virtual robot, the control device of the virtual robot comprising: a memory, a processor, a communication bus, and a control program of the virtual robot stored on the memory;
  • the communication bus is used to implement connection communication between a processor and a memory
  • the processor is configured to execute a control program of the virtual robot to implement the following steps:
  • the present application also provides a readable storage medium storing one or more programs, the one or more programs being executable by one or more processors Used for:
  • the control method, device, device and readable storage medium of the virtual robot of the embodiment configure the account type of the virtual robot as a personal account type supporting group consultation; when receiving the invitation instruction and having the group consultation requirement, the virtual robot is Adding to the target group corresponding to the invitation instruction; receiving the consultation information sent by each member of the target group to the virtual robot, and determining the corresponding reply information according to the consultation information, and returning the reply information to the target group to target the target The consultation information of each member of the group is replied.
  • the virtual robot is added to the target group, and the consultation information of each member in the target group is replied, so that each member of the target group can communicate with the robot alone. It simplifies the user's consulting operation and improves the efficiency of consultation.
  • FIG. 1 is a schematic flow chart of a first embodiment of a method for controlling a virtual robot according to the present application
  • FIG. 2 is a schematic flow chart of a second embodiment of a method for controlling a virtual robot according to the present application
  • FIG. 3 is a schematic flow chart of a third embodiment of a method for controlling a virtual robot according to the present application.
  • FIG. 4 is a schematic diagram of functional modules of a first embodiment of a control device for a virtual robot of the present application
  • FIG. 5 is a schematic diagram of functional modules of a second embodiment of a control device for a virtual robot of the present application.
  • FIG. 6 is a schematic structural diagram of a device in a hardware operating environment involved in a method according to an embodiment of the present application.
  • the application provides a method for controlling a virtual robot.
  • FIG. 1 is a schematic flowchart diagram of a first embodiment of a method for controlling a virtual robot according to the present application.
  • the control method of the virtual robot includes:
  • Step S10 Receive an account type configuration instruction, and configure an account type of the virtual robot as a personal account type to support group consultation;
  • the virtual robot of this embodiment is a smart virtual account for chat, question and answer, etc. used on the APP, and is mainly used for consulting financial products, loan products, etc. of financial institutions, and is managed through a management platform.
  • the user may need various consultation information.
  • the basic information consultation of various wealth management products and loan products is carried out through the virtual robot, and on the other hand, the information obtained by the consultation needs to be shared with other information.
  • Professional users to obtain other professional users' reference opinions on this wealth management product. Considering that when users conduct product consultation information, there may be omissions in some problems, forgetting the phenomenon of consultation, or sharing the consultation information to other professional users, there is a phenomenon of sharing errors.
  • the user, the virtual robot, and other professional users are preferably established to form a chat group, and the consultation information is shared by the group to prevent missing consultation or sharing errors.
  • the account type of each chat member is required to be a personal account type, that is, only a virtual robot of a personal account type can join the chat group.
  • the account type of the virtual robot is configured as a personal account type by receiving an account type configuration instruction.
  • the account type configuration command is used to indicate the configuration account type. Since the account type includes two types of personal accounts and public accounts, the configuration instructions also include two types, one for personal account configuration and the other for public account configuration. When the configuration instruction is received, the type of the configuration instruction is determined.
  • the virtual robot's account type is configured as a personal account type to support group consultation; and when the configuration instruction type is public Type, which indicates that this virtual robot is of a type used for public services, thus configuring it as a public account type.
  • the account type configuration instruction received by the embodiment is a configuration instruction determined by the management platform as a personal type for configuring the virtual robot's account type as a personal account type to ensure that group consultation can be supported.
  • Step S20 when receiving the invitation instruction, adding the virtual robot to the target group corresponding to the invitation instruction.
  • this virtual robot can support group chat consultation. Because virtual robots and individual users cannot actively join any chat group at will, they need invitations from members of the chat group. At the invitation, the inviter and the virtual robot are required to have a friend relationship, and any member of the chat group adds the virtual robot as a friend. After the virtual robot passes, the arbitrary member establishes a friend relationship with the virtual robot. The invitation of any member can be added to the chat group in which they are located. That is, the member in the chat group that has a friend relationship with the virtual robot sends an invitation instruction to the virtual robot. When receiving the invitation instruction, the virtual robot is added to the chat group corresponding to the invitation instruction, and the chat group is used as the target group.
  • the chat group includes members a1, a2, and a3, wherein a2 and the virtual robot a are friends, so that a2 can issue an invitation instruction to a, and add a to the chat group to form members including a, a1, a2, and a3.
  • Target group, a1, a2 and a3 in the target group can all consult a.
  • Step S30 receiving the consultation information sent by each member of the target group to the virtual robot, and returning the reply information corresponding to the consultation information to the target group.
  • each member of the target group can send advisory information to the virtual robot.
  • Group chats exist in the form of dialog boxes. Each member inputs and sends information in their respective dialog boxes. Other members can receive and view the information sent in their corresponding dialog boxes.
  • the virtual robot is managed through the management platform, and the information sent by each member is correspondingly sent to the management platform, and the reply information is returned to each member's dialog box through the management platform. Considering that there are many members participating in the group chat in the target group, some problems may not be directed to the virtual robot.
  • the judgment mechanism is set on the received information, and the received information is clearly targeted.
  • the virtual robot conducts product consultation or inquiry information, such as the unit price of a product, or clearly indicates the robot's response, such as the indication of carrying the robot type, or the instruction mode of the @robot.
  • the received information is used as the consultation information sent to the virtual robot.
  • the management platform is provided with multiple types of reply information, and the reply information corresponding to the consultation information is determined from the plurality of types of reply information according to the consultation information.
  • the corresponding reply information is returned to the target group and displayed in the dialog box of each member of the target group for each member to view, so that each member can directly consult with the virtual robot to understand the product information.
  • the account type of the virtual robot is configured as a personal account type that supports group consultation; when an invitation instruction is received and a group consultation request is received, the virtual robot is added to the target group corresponding to the invitation instruction. Receiving consultation information sent by each member of the target group to the virtual robot, and determining corresponding reply information according to the consultation information, and returning the reply information to the target group to reply to the consultation information of each member in the target group .
  • the virtual robot is added to the target group, and the consultation information of each member in the target group is replied, so that each member of the target group can communicate with the robot alone. It simplifies the user's consulting operation and improves the efficiency of consultation.
  • a second embodiment of the control method of the virtual robot of the present application is proposed.
  • the steps to add the virtual robot to the target group corresponding to the invitation instruction include:
  • Step S40 Receive product reference information, and determine a target virtual robot that is a product reference information corresponding to the product service, to associate the product reference information with the target virtual robot.
  • the virtual robot of the present embodiment is mainly used for consulting various products such as financial products and loan products of financial institutions, thereby adding virtual robots to target groups in the management platform for consultation among members of the target group. prior to.
  • the management platform needs to configure relevant information of various products to reply to the consulting information according to the relevant materials, and this is used to reply to the information for product consulting information as product reference information.
  • different products can be set to correspond to different virtual robots, that is, a virtual robot serves a class of products.
  • the virtual robot A is added to the target group. There may be many users who need to consult at the same time. If each virtual robot only provides one virtual robot to provide services to its corresponding products, the user will wait longer. Therefore, each virtual robot can be provided with multiple virtual robots for service. For example, the virtual robot in A can set multiple virtual robots such as A1, A2, and A3. The specific quantity can be determined according to the amount of product consultation serviced by the virtual robot. When there is more consultation information for a certain product, the number of virtual robots serving the product is set to be larger to meet the consulting needs of the user.
  • each virtual robot After classifying and managing different products and virtual robots, receiving product reference information, first determining the product corresponding to the product reference information, and then determining the target virtual robot serving the product to associate the product reference information with the target virtual robot .
  • each virtual robot can be set with a number that characterizes its uniqueness.
  • the product reference information corresponding to the corresponding three types of products 1, 2, and 3 also carry the numbers a, b, and c respectively;
  • the product reference information obtain the number carried in it, such as the number b, and determine the virtual robot in the virtual robot that is consistent with the number, that is, the virtual robot B, thereby associating the received product reference information with the virtual robot B.
  • the keyword carried in the consultation information is extracted, the keyword and the product reference information are matched, and the reply information is returned to the target group.
  • one type of virtual robot corresponds to all products, and product reference information of any one of the received products is associated with such virtual robot to reply to the consulting information according to the product reference information.
  • the steps of adding the virtual robot to the target group corresponding to the invitation instruction include:
  • the virtual robot serving as the product corresponding to the invitation instruction is determined, and the virtual robot of the service is added to the target group corresponding to the invitation instruction.
  • the identifier of the oxygen loan is set to 1
  • the identifier of the i loan is 2
  • the identifier of the home e-loan is 3
  • the user selects according to the identifiers 1, 2, and 3, and respectively adds
  • the robots for oxygen loans, i loans, and home e-loan services are friends and are displayed in the user's friends list. Also in order to distinguish the added virtual robots in the buddy list, the virtual robots also carry the identifiers when displayed in the buddy list.
  • the user When the virtual robot is invited to the target group for group consultation, the user issues an invitation instruction according to the identifier of the virtual robot according to the product selection table that needs to be consulted, such as oxygen loan, and then selects the virtual robot corresponding to the identifier 1 to issue an invitation instruction.
  • the management platform receives the invitation instruction, the identifier for the invitation instruction is determined, so that the corresponding product can be determined according to the identifier corresponding to the invitation instruction, and then the virtual robot serving the product is determined.
  • the virtual robots serving the products are added to the target group corresponding to the invitation instruction for consultation by each member of the target group.
  • the step of receiving the consultation information sent by each member of the target group to the virtual robot and returning the response information corresponding to the consultation information to the target group includes:
  • Step S31 when receiving the consultation information sent by each member of the target group to the virtual robot, determining whether the consultation information is for the product served by the virtual robot;
  • the consulting information sent by each member of the target group to the virtual robot is received, it is determined whether the consulting information is for the product served by the virtual device, that is, for consulting Product parameters. If the product served by the virtual robot added in the target group is the wealth management product A, the consulting information for the wealth management product A may include: the minimum purchase amount of the wealth management product A, the purchase time limit, and the interest rate of each time limit. Considering that when members consult, they usually enter a sentence for consultation, so as to judge whether the consultation information is for the product served by the virtual robot, extract the keyword in the sentence as the consultation information, such as extracting the "time limit". Or judged by keywords such as "interest rate".
  • Step S32 When the consultation information is for the product served by the virtual robot, the reply information corresponding to the consultation information is obtained from the product reference information, and the corresponding reply information is returned to the target group.
  • the reply information corresponding to the consultation information is obtained from the product reference information, and the acquisition operation is performed by the keyword. For example, if the consultation information is “How much does it cost to purchase a product” or “What is the risk of purchasing this product?” When receiving the previous consultation information, extract the keyword “How much money” and look for the money related information from the product reference information. Keywords, considering that different customers' expression habits are inconsistent, there are many different words expressing a meaning phenomenon, so that multiple different words expressing the same meaning are classified into one word to match, such as how much money, how Buying, a lot of money, etc.
  • the method further includes:
  • Step S33 When the consultation information is not for the product served by the virtual robot, the preset reference information is invoked, and the reply information corresponding to the consultation information is determined according to the preset reference information.
  • the relevant information is Preset reference information to respond to inquiries that are not relevant to the product.
  • This preset reference information is different from the product reference information, and the product reference information is associated with different virtual robots depending on the product, and the preset reference information is information common to all different products.
  • the preset reference information is called to reply to the consultation information.
  • This preset reference information is set in advance for daily questions or chats, such as how to consult the weather today.
  • the reply information corresponding to the consultation information When determining the reply information corresponding to the consultation information according to the preset reference information, the same keyword is extracted from the consultation information, and the extracted keyword and the preset reference information are matched, and the classification corresponding to the keyword is searched for. Word, the categorization word and the corresponding information as the reply information.
  • the weather is consulted as described above, the keyword "weather" is extracted, the categorization word corresponding to the weather is searched from the preset reference information, and the weather information corresponding to the categorization word is determined as the reply information.
  • the step of determining the reply information corresponding to the consultation information according to the preset reference information includes:
  • Step S331 determining whether there is reply information corresponding to the consultation information in the preset reference information, and when there is reply information corresponding to the consultation information in the preset reference information, acquiring the corresponding reply information and returning;
  • the search may not be found. It is also possible to find it. That is, the phenomenon that the presence or absence of the reply information corresponding to the consultation information appears in the preset reference information is a normal phenomenon, but the response to the two phenomena is different. Specifically, first, whether there is a reply information corresponding to the consultation information in the preset reference information, and when there is a reply information corresponding to the consultation information in the preset reference information, the preset reference information may be queried.
  • the categorization word corresponding to the keyword in the consultation information, the information corresponding to the categorization word is the reply information to the consultation information, and the reply information is obtained and replied.
  • Step S332 When there is no reply information corresponding to the consultation information in the preset reference information, the preset interface is invoked, and the information in the preset interface is obtained and returned to the target group.
  • the embodiment is provided with a mechanism for calling a preset interface, and the preset interface is a preset interface for docking the network server.
  • the information corresponding to the keyword in the consultation information is obtained from the network server by calling the interface that is connected to the network server, and the obtained information is returned to the target group, so that the target group member can filter the information corresponding to the consulting information, thereby avoiding There is no response to the consultation information to improve user satisfaction.
  • the step of returning the reply information corresponding to the consultation information to the target group includes:
  • Step S50 Perform statistics on the consultation information within a preset time period, and determine, in the statistical consultation information, that the product reference information and the preset reference information do not have the target consultation information of the reply information;
  • a mechanism for collecting and collecting consultation information every preset time is set, wherein the preset time is a time interval preset according to requirements. Each time interval is set, the consultation information that is submitted by the user but does not have the reply information in the product reference information and the preset reference information is collected and collected, and there is no reply information in the product reference information and the preset reference information. Consultation information as target consultation information.
  • the consultation information collected also includes the user's suggestions and opinions.
  • Step S60 adding reply information to the target consulting information in the product reference information or the preset reference information to update the product reference information and the preset reference information.
  • the product reference information and the preset reference information are updated according to the target consultation information and the user's suggestions and opinions.
  • There is no target consultation information corresponding to the reply information in the product reference information and the preset reference information and the corresponding reply information is added to the product reference information or the preset reference information, and the update information is updated, so that the user has the follow-up consultation Relevant information can be replied.
  • the reply information is added to the product reference information or the preset reference information, and is determined by the type of the target consulting information.
  • the target consulting information is for the product served by the virtual robot, the corresponding information corresponding to the target consulting information is added to the product reference information.
  • the reply information corresponding to the target consulting information is added to the preset reference information.
  • the recommendations and opinions on the products are updated according to their rationality, and the corresponding updated information is reflected in the product reference information.
  • the updated product reference information or preset reference information is imported into the management platform and associated with the robot to meet the different needs of the user and enhance the user experience.
  • the present application provides a control device for a virtual robot.
  • the control device of the virtual robot includes:
  • the configuration module 10 is configured to receive an account type configuration instruction, and configure an account type of the virtual robot as a personal account type to support group consultation;
  • the adding module 20 is configured to add the virtual robot to the target group corresponding to the invitation instruction when receiving the invitation instruction;
  • the returning module 30 is configured to receive the consulting information sent by each member of the target group to the virtual robot, and return the reply information corresponding to the consulting information to the target group.
  • the configuration module 10 configures the account type of the virtual robot as a personal account type that supports group consultation; when receiving the invitation instruction and has a group consultation request, the adding module 20 adds the virtual robot to the invitation.
  • the consultation information of each member is replied.
  • the virtual robot is added to the target group, and the consultation information of each member in the target group is replied, so that each member of the target group can communicate with the robot alone. It simplifies the user's consulting operation and improves the efficiency of consultation.
  • control device of the virtual robot of the present application further includes:
  • a determining module 40 configured to receive product reference information, and determine a target virtual robot that is a product reference information corresponding to the product reference, to associate the product reference information with the target virtual robot;
  • the adding module 20 is configured to: when receiving the invitation instruction, determine the virtual robot served as the product corresponding to the invitation instruction, and add the delicate robot of the service to the target group corresponding to the invitation instruction.
  • the above-mentioned storage medium may be a read only memory, a magnetic disk or an optical disk or the like.
  • FIG. 6 is a schematic structural diagram of a device in a hardware operating environment involved in a method according to an embodiment of the present application.
  • the control device of the virtual robot in the embodiment of the present application may be a PC, or may be a terminal device such as a smart phone, a tablet computer, an e-book reader, or a portable computer.
  • the control device of the virtual robot may include a processor 1001, such as a CPU, a memory 1005, and a communication bus 1002.
  • the communication bus 1002 is used to implement connection communication between the processor 1001 and the memory 1005.
  • the memory 1005 may be a high speed RAM memory or a stable memory (non-volatile) Memory), such as disk storage.
  • the memory 1005 can also optionally be a storage device independent of the aforementioned processor 1001.
  • control device of the virtual robot may further include a user interface, a network interface, a camera, and an RF (Radio) Frequency, RF) circuits, sensors, audio circuits, WiFi modules, and more.
  • the user interface may include a display, an input unit such as a keyboard, and the optional user interface may also include a standard wired interface, a wireless interface.
  • the network interface can optionally include a standard wired interface or a wireless interface (such as a WI-FI interface).
  • control device structure of the virtual robot shown in FIG. 6 does not constitute a limitation of the control device of the virtual robot, and may include more or less components than those illustrated, or combine some components. Or different parts arrangement.
  • a memory 1005 as a computer storage medium may include an operating system, a network communication module, and a control program of the virtual robot.
  • the operating system is a program that manages and controls the virtual robot's control device hardware and software resources, and supports the operation of the virtual robot's control program and other software and/or programs.
  • the network communication module is used to implement communication between components within the memory 1005 and with other hardware and software in the control device of the virtual robot.
  • the processor 1001 is configured to execute a control program of the virtual robot stored in the memory 1005 to implement the control method of the virtual robot, and the specific control device of the virtual robot of the present application is
  • the foregoing embodiments of the control method of the virtual robot are basically the same, and are not described herein again.
  • the application provides a readable storage medium storing one or more programs, the one or more programs being further executable by one or more processors for implementing the virtual robot described above
  • the control method of the readable storage medium of the present application is substantially the same as the embodiment of the control method of the virtual robot described above, and details are not described herein again.
  • the technical solution of the present application which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a storage medium (such as ROM/RAM as described above). , a disk, an optical disk, including a number of instructions for causing a terminal device (which may be a mobile phone, a computer, a server, or a network device, etc.) to perform the methods described in the various embodiments of the present application.
  • a terminal device which may be a mobile phone, a computer, a server, or a network device, etc.

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Theoretical Computer Science (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Economics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Technology Law (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

La présente invention concerne un procédé, un dispositif et un équipement de commande de robot virtuel, et un support de stockage lisible. Le procédé de commande de robot virtuel consiste à : recevoir une instruction de configuration de type de compte, et configurer le type de compte d'un robot virtuel en tant qu'un type de compte individuel de sorte à prendre en charge un conseil de groupe ; lorsqu'une instruction d'invitation est reçue, ajouter le robot virtuel à un groupe cible correspondant à l'instruction d'invitation ; et recevoir des informations de conseil envoyées par chaque membre du groupe cible au robot virtuel, et retourner des informations de réponse correspondant aux informations de conseil, au groupe cible. Selon la présente solution, le robot virtuel est configuré en tant qu'un type de compte individuel prenant en charge un conseil de groupe, et le robot virtuel est ajouté au groupe cible. Les informations de conseil de chaque membre du groupe cible reçoivent une réponse, ce qui évite à chaque membre du groupe cible d'exécuter un conseil en communication individuel avec le robot, simplifie l'opération de conseil d'un utilisateur, et améliore l'efficacité de conseil.
PCT/CN2018/096881 2018-01-29 2018-07-24 Procédé, dispositif et équipement de commande de robot virtuel, et support de stockage lisible WO2019144585A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
SG11201912809PA SG11201912809PA (en) 2018-01-29 2018-07-24 Virtual Robot Control Method, Apparatus and Device, and Readable Storage Medium

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201810081997.6 2018-01-29
CN201810081997.6A CN108040004A (zh) 2018-01-29 2018-01-29 虚拟机器人的控制方法、装置、设备及可读存储介质

Publications (1)

Publication Number Publication Date
WO2019144585A1 true WO2019144585A1 (fr) 2019-08-01

Family

ID=62096869

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2018/096881 WO2019144585A1 (fr) 2018-01-29 2018-07-24 Procédé, dispositif et équipement de commande de robot virtuel, et support de stockage lisible

Country Status (3)

Country Link
CN (1) CN108040004A (fr)
SG (1) SG11201912809PA (fr)
WO (1) WO2019144585A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113973094A (zh) * 2020-07-07 2022-01-25 腾讯科技（深圳）有限公司 一种消息处理方法、系统及介质

Families Citing this family (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108040004A (zh) * 2018-01-29 2018-05-15 上海壹账通金融科技有限公司 虚拟机器人的控制方法、装置、设备及可读存储介质
CN109450770A (zh) * 2018-09-26 2019-03-08 深圳壹账通智能科技有限公司 服务执行方法、装置、计算机设备及存储介质
CN109450771B (zh) * 2018-09-26 2022-05-17 深圳壹账通智能科技有限公司 添加好友的方法、装置、计算机设备及存储介质
CN109636504B (zh) * 2018-11-07 2021-11-05 北京慧流科技有限公司 信息处理方法及装置、电子设备及存储介质
CN109829679A (zh) * 2018-12-15 2019-05-31 深圳壹账通智能科技有限公司 项目管理方法、装置、计算机装置及存储介质
CN109587044B (zh) * 2019-01-22 2021-01-08 腾讯科技（深圳）有限公司 群组创建、消息交互方法和装置
CN112306572B (zh) * 2020-10-29 2023-09-12 抖音视界有限公司 信息处理方法、系统及存储介质
CN113206781B (zh) * 2021-04-14 2023-03-10 北京达佳互联信息技术有限公司 客户端控制方法、装置、设备及存储介质
CN113285855B (zh) * 2021-07-14 2021-12-07 天聚地合(苏州)数据股份有限公司 服务器监控方法及系统
CN114979043B (zh) * 2021-08-10 2023-08-15 中移互联网有限公司 一种富媒体的群聊服务方法、服务器及消息即平台
CN113769395B (zh) * 2021-09-28 2023-11-14 腾讯科技（深圳）有限公司 虚拟场景的互动方法、装置及电子设备
CN114114983A (zh) * 2021-10-18 2022-03-01 上海马帮科技有限公司 电商运营控制方法、系统、终端设备及存储介质

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101076184A (zh) * 2006-07-31 2007-11-21 腾讯科技（深圳）有限公司 一种实现自动应答的系统及方法
CN102368246A (zh) * 2011-09-15 2012-03-07 张德长 一种自动应答机器人系统
US20140129651A1 (en) * 2012-11-08 2014-05-08 Ilya Gelfenbeyn Human-assisted chat information system
CN105141503A (zh) * 2015-08-13 2015-12-09 北京北信源软件股份有限公司 一种全新的即时通信智能机器人
CN108040004A (zh) * 2018-01-29 2018-05-15 上海壹账通金融科技有限公司 虚拟机器人的控制方法、装置、设备及可读存储介质

Family Cites Families (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN100518070C (zh) * 2004-08-13 2009-07-22 上海赢思软件技术有限公司 一种聊天机器人系统
CN100505664C (zh) * 2007-03-27 2009-06-24 腾讯科技（深圳）有限公司 一种互动问答系统及其实现方法
CN101282314B (zh) * 2008-05-23 2010-09-08 中国移动通信集团北京有限公司 即时通信中的群组通信方法、设备及系统
JP2010061315A (ja) * 2008-09-02 2010-03-18 Fujitsu Ltd カスタマイズ可能ロボットサービスシステム及びロボットサービスの遠隔カスタマイズ方法
CN101588323B (zh) * 2009-06-11 2011-07-06 腾讯科技（深圳）有限公司 一种使用聊天机器人在im群中主动发布消息的方法和系统
CN104598445B (zh) * 2013-11-01 2019-05-10 腾讯科技（深圳）有限公司 自动问答系统和方法
CN106547813A (zh) * 2016-09-22 2017-03-29 苏州小璐机器人有限公司 一种提升机器人语音问答能力的方法

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101076184A (zh) * 2006-07-31 2007-11-21 腾讯科技（深圳）有限公司 一种实现自动应答的系统及方法
CN102368246A (zh) * 2011-09-15 2012-03-07 张德长 一种自动应答机器人系统
US20140129651A1 (en) * 2012-11-08 2014-05-08 Ilya Gelfenbeyn Human-assisted chat information system
CN105141503A (zh) * 2015-08-13 2015-12-09 北京北信源软件股份有限公司 一种全新的即时通信智能机器人
CN108040004A (zh) * 2018-01-29 2018-05-15 上海壹账通金融科技有限公司 虚拟机器人的控制方法、装置、设备及可读存储介质

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113973094A (zh) * 2020-07-07 2022-01-25 腾讯科技（深圳）有限公司 一种消息处理方法、系统及介质
CN113973094B (zh) * 2020-07-07 2024-03-15 腾讯科技（深圳）有限公司 一种消息处理方法、系统及介质

Also Published As

Publication number Publication date
CN108040004A (zh) 2018-05-15
SG11201912809PA (en) 2020-01-30

Similar Documents

Publication Publication Date Title
WO2019144585A1 (fr) Procédé, dispositif et équipement de commande de robot virtuel, et support de stockage lisible
WO2017090954A1 (fr) Dispositif électronique et procédé de fonctionnement associé
WO2016186399A1 (fr) Dispositif de terminal d'utilisateur, serveur, et procédé de commande associé
WO2018074851A1 (fr) Système et procédé de distribution de commandes de livraison
WO2016199994A1 (fr) Dispositif et procédé de fourniture de service de livraison préalable d'un produit d'intérêt au moyen d'une boîte de courrier sans opérateur, et support d'enregistrement sur lequel est enregistré un programme informatique
WO2019109520A1 (fr) Procédé d'attribution de travail d'entretien vidéo, appareil et dispositif, et support d'informations lisible
WO2015111950A1 (fr) Procédé d'intermédiation de messages, procédé de traitement de messages, procédé de gestion de service et dispositif de mise en œuvre ceux-ci
WO2015072670A1 (fr) Système et procédé pour partager une carte d'image de profil pour une communication
WO2014000627A1 (fr) Procédé de pousser d'informations en réseau et système correspondant et support de stockage d'ordinateur
WO2017073848A1 (fr) Procédé pour promouvoir ou vendre des produits sur la base d'une activité de service de réseau social de l'utilisateur
WO2016171367A1 (fr) Dispositif d'utilisateur de recommandation de produit annoncé reciblé et dispositif de fourniture de services, système de recommandation de produit annoncé le comprenant, son procédé de commande et support d'enregistrement sur lequel est enregistré un programme informatique
WO2013037237A1 (fr) Système et procédé de partage d'informations inter-plateformes, serveur et support de stockage informatique
WO2015167180A1 (fr) Dispositif électronique et procédé à des fins de communication avec un contact de celui-ci
WO2017052145A1 (fr) Procédé de partage de contenus et dispositif électronique le prenant en charge
WO2018066889A1 (fr) Procédé permettant de fournir un service basé sur un historique de transactions et dispositif électronique associé
WO2020171567A1 (fr) Procédé permettant de reconnaître un objet et dispositif électronique le prenant en charge
WO2015027679A1 (fr) Procédé et appareil d'adressage internet
WO2023191444A1 (fr) Dispositif et procédé de fourniture de service de mise en correspondance de producteur
WO2018043859A1 (fr) Dispositif d'analyse automatique de préférence d'article de location au moyen d'une image d'utilisateur et procédé correspondant
WO2020233055A1 (fr) Procédé, appareil et dispositif de promotion de produit basés sur une détection d'animation et support de stockage
WO2018117623A1 (fr) Serveur de mise en correspondance d'une personne talentueuse avec un projet, et programme informatique stocké sur un support de stockage lisible par ordinateur
WO2018117630A1 (fr) Dispositif utilisateur de mise en correspondance d'une personne talentueuse avec un projet, et programme informatique stocké sur un support de stockage lisible par ordinateur
WO2017171168A1 (fr) Support d'enregistrement lisible par ordinateur permettant d'enregistrer un procédé destiné à fournir des informations de recrutement et de recherche d'emploi
WO2019013463A2 (fr) Dispositif électronique, serveur et procédé de commande faisant appel au dispositif électronique
WO2015122725A1 (fr) Procédé et appareil pour créer un groupe de communication

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 18902144

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

32PN Ep: public notification in the ep bulletin as address of the adressee cannot be established

Free format text: NOTING OF LOSS OF RIGHTS PURSUANT TO RULE 112(1) EPC (EPO FORM 1205A DATED 27.11.2020)

122 Ep: pct application non-entry in european phase

Ref document number: 18902144

Country of ref document: EP

Kind code of ref document: A1