WO2019109520A1 - Procédé d'attribution de travail d'entretien vidéo, appareil et dispositif, et support d'informations lisible - Google Patents

Procédé d'attribution de travail d'entretien vidéo, appareil et dispositif, et support d'informations lisible Download PDF

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Publication number
WO2019109520A1
WO2019109520A1 PCT/CN2018/074995 CN2018074995W WO2019109520A1 WO 2019109520 A1 WO2019109520 A1 WO 2019109520A1 CN 2018074995 W CN2018074995 W CN 2018074995W WO 2019109520 A1 WO2019109520 A1 WO 2019109520A1
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Prior art keywords
face
video
loan
auditor
audit
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PCT/CN2018/074995
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English (en)
Chinese (zh)
Inventor
孙中熙
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平安科技（深圳）有限公司
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Publication of WO2019109520A1 publication Critical patent/WO2019109520A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/03—Credit; Loans; Processing thereof

Definitions

  • the present application relates to the field of financial technologies, and in particular, to a video face sign dispatching method, apparatus, device, and computer readable storage medium.
  • the face-to-face sign refers to the formalities for the lender (together with the co-payer or guarantor) to carry the original legally valid documents, the hand-written and the cost of the loan to the loan bank to pay the loan and conduct interviews and signatures.
  • a face-to-face check is a formal requirement for applying for a loan from a bank. Before the face-to-face check, when a face-to-face request is received, the face-to-face auditor needs to be assigned.
  • the existing distribution face-to-face auditor has two modules, one is to send a video face-sign request to a designated skill group. The other is to send a fixed number of people.
  • assigning it is not certain whether the assigned face-to-face auditor has free time.
  • assigning to an auditor who has no free time the customer needs to wait, resulting in the inefficiency of the face-to-face check, and cannot Flexible allocation to designated face-to-face auditors.
  • the main purpose of the present application is to provide a video face sign dispatching method, device, device and computer readable storage medium, aiming at solving the problem of inflexible technical allocation of existing face-to-face auditors.
  • the present application provides a video face-signing dispatching method, and the method includes:
  • the free face-to-face auditor in the extracted face-to-face auditor is assigned to the face-to-face auditor of the video face-to-face request.
  • the present application further provides a video face-signing dispatching device, the device comprising:
  • An obtaining module configured to acquire loan order information corresponding to the video face sign request and identity information of the corresponding user when receiving the video face sign request; and obtain a customer to apply for a loan according to the loan order information and the identity information of the corresponding user The location of the outlet and the type of loan;
  • an allocation module configured to search for an audit bank within a preset distance according to the website where the loan application is located, and extract the face-to-face audit personnel in the found audit bank according to the loan type, and allocate the extracted face-to-face audit personnel to the current The face-to-face auditor of the video face-to-face request.
  • the present application further provides a video face sign dispatching device, where the video face sign dispatching device includes a video face sign dispatching program, and the video face sign dispatching program is executed by the video face signing device.
  • the present application further provides a computer readable storage medium having a video face sign dispatcher stored thereon, and the video face sign dispatcher is executed by the processor as described above. The steps of the video face-to-face dispatch method.
  • the method, the device, the device, and the computer readable storage medium provided by the application when receiving the video face sign request, acquire the loan order information corresponding to the video face sign request and the identity information of the corresponding user; Describe the loan order information and the identity information of the corresponding user, obtain the outlets and loan types where the customer applies for the loan; find the audit bank within the preset distance according to the outlet where the loan application is located, and extract the found audit bank according to the loan type
  • the no-nosed face-to-face auditor of the selected face-to-face auditor is assigned to the face-to-face auditor of the video face-to-face request, and the above-mentioned method is used to find the corresponding face-to-face auditor according to the site where the loan application is located, thereby realizing Flexible allocation to designated face-to-face auditors, and prior to distribution, confirm that the assigned face-to-face auditors are idle, thereby reducing user wait time and improving face-to-face efficiency.
  • FIG. 1 is a schematic flow chart of a first embodiment of a video face-signing dispatching method of the present application
  • FIG. 2 is a schematic flowchart of a second embodiment of a method for dispatching a video face-to-face in the present application
  • FIG. 3 is a schematic flowchart of a third embodiment of a method for dispatching a video face-to-face in the present application
  • FIG. 4 is a schematic flow chart of a fourth embodiment of a video face-signing dispatching method of the present application.
  • FIG. 5 is a schematic flowchart diagram of a fifth embodiment of a video face-signing dispatching method according to the present application.
  • FIG. 6 is a schematic flowchart of a sixth embodiment of a video face-signing dispatching method of the present application.
  • FIG. 7 is a schematic flowchart of a seventh embodiment of a method for dispatching a video face-to-face in the present application
  • FIG. 8 is a schematic structural diagram of a device in a hardware operating environment according to an embodiment of the present application.
  • the embodiment of the present application considers that in the prior art, the existing distribution face-to-face auditor has two modules, one is to send a video face-sign request to a designated skill group. The other is to send a fixed number of people.
  • assigning it is not certain whether the assigned face-to-face auditor has free time.
  • assigning to an auditor who has no free time the customer needs to wait, resulting in the inefficiency of the face-to-face check, and cannot Flexible allocation to designated face-to-face auditors.
  • the embodiment of the present application provides a video face-signing dispatching method.
  • the loan order information corresponding to the video face-signing request and the identity information of the corresponding user are obtained; and then according to the loan order information. And corresponding identity information of the user, obtaining the outlets and loan types of the customer to apply for the loan; searching for the audit bank within the preset distance according to the outlet of the loan application, and extracting the face-to-face audit in the audited bank found according to the loan type
  • the unaccompanied face-to-face auditor of the selected face-to-face auditor is assigned to the face-to-face auditor of the video face-to-face request, and through the above-mentioned manner, the corresponding face-to-face auditor is searched according to the site where the loan application is located, thereby achieving flexible allocation to the personnel.
  • the designated face-to-face auditor, and before the assignment confirms that the assigned face-to-face auditor is in an idle state, thereby reducing the user waiting time, thereby improving the face-to-face efficiency.
  • the application provides a video face-signing dispatching method.
  • FIG. 1 is a schematic flowchart of a first embodiment of a video face-sending method of the present application.
  • the method includes:
  • Step S10 when receiving the video face-to-face request, acquiring loan order information corresponding to the video face-signing request and identity information of the corresponding user;
  • the video visa signing terminal monitors the face sign request
  • the loan order information corresponding to the video face sign request and the identity information of the corresponding user are obtained
  • the user identity information is sent to the video face-to-face auditing system
  • the video face-signing terminal is a video face-to-face terminal in the house exchange
  • the loan order information and the identity information of the corresponding user include but are not limited to the main lender, the common lender, The name, age, address and ID number of the spouse of the main lender, and the spouse of the co-loan, the address of the outlet for handling the loan, the photo of the ID card of the main lender, the information of the face image collection, etc., wherein the main lender The photo of the ID card and the face image collection information can be collected by the operation interface of the video face-finger terminal, and then sent to the video face-to-face review system.
  • the video face-to-face request can be triggered by a staff member corresponding to the video face-to-face terminal.
  • a staff member corresponding to the video face-to-face terminal.
  • the video face-to-face terminal can be bound through a preset interface.
  • video face-to-face review system The jump between the process node and the video face-to-face auditing system is closely related to the preset interface.
  • the preset interface is B2B1. ((Business to Businessintegration) Interface. It can be understood that the preset interface is a virtual interface, and the parameter corresponding to the preset interface is set to a constant, so that when the preset interface parameter name is modified, the parameter constant defined by the constant class can be directly modified to reduce the workload.
  • the corresponding staff of the video face-to-face terminal should first check whether the information carried by the lender is complete. If the information provided by the lender is not complete, the corresponding information should be input in the video face-to-face terminal, so that the detailed information of the loan application obtained by the video face-finger terminal is the complete face-to-face information, thereby ensuring the loan sent to the video face-to-face review system.
  • the details of the application are complete face-to-face information.
  • Step S20 obtaining, according to the loan order information, a network point and a loan type at which the customer applies for the loan;
  • the loan order information After obtaining the loan order information and the identity information of the corresponding user, the loan order information includes the detailed information of the specific network point where the user applies for the loan, such as address information, telephone information, etc., thereby passing the loan order information. You can know the location and type of loan where the client applies for the loan.
  • Step S30 searching for an audit bank within a preset distance according to the network location of the loan application and the identity information of the corresponding user, and extracting the face-to-face audit personnel in the found audit bank according to the loan type;
  • step S40 the face-to-face auditor who is idle in the extracted face-to-face auditor is assigned to the face-to-face auditor of the video face-to-face request.
  • the identity information of the corresponding user includes the user's ID number, the current address information of the user, etc., so that the pre-existing information of the website where the loan application is located and the identity information of the corresponding user can be found.
  • Set the audit bank within the distance for example, to find the audit bank within the preset distance from the site where the loan application is located, and the audit bank within the preset distance from the user's current address, and then extract the found audit bank according to the loan type.
  • the face-to-face auditor can further judge whether the extracted video face-to-face personnel are in an idle state, and assign the face-to-face auditor in the idle state to the face-to-face auditor of the video face-to-face request, thereby realizing flexible allocation of the face-to-face auditor and ensuring the distribution.
  • the face-to-face auditor is idle, reducing the waiting time of the video sign-off personnel and improving the efficiency of the video face-to-face.
  • the video face-signing dispatching method of the embodiment obtains the loan order information corresponding to the video face-signing request and the identity information of the corresponding user when receiving the video face-signing request; and then according to the loan order information and the identity of the corresponding user Information, obtain the outlets and loan types where the client applies for the loan; find the audit bank within the preset distance according to the outlet where the loan application is located, and extract the face-to-face audit personnel in the found audit bank according to the loan type, and extract the The face-to-face auditor of the face-to-face auditor is assigned the face-to-face auditor for the video face-to-face request.
  • the corresponding face-to-face auditor is searched according to the site where the loan application is located, thereby flexibly assigning to the designated face-to-face auditor. And before the allocation, confirm that the assigned face-to-face auditor is in an idle state, thereby reducing the user waiting time, thereby improving the face-to-face efficiency.
  • a second embodiment of the video face-signing dispatching method of the present application is proposed based on the first embodiment of the video face-signing dispatching method of the present application.
  • step after the step S30 further includes:
  • Step S50 extracting status labeling information of the face-to-face auditing personnel in the found auditing bank
  • the status labeling information of the face-to-face auditor can be used to determine whether the face-to-face auditor is available. Therefore, it is necessary to extract the status tag information of the face-to-face auditor in the found audit bank, wherein the status tag information can be Manually set by the face-to-face auditor.
  • the face-to-face auditor is in an idle state, click the corresponding button to mark the current status tag information as idle, or you can monitor it through the video face-checking system.
  • the current status tag information of the face-to-face auditor is marked as idle.
  • Step S60 judging whether the extracted face-to-face auditor is idle through the state labeling information of the face-to-face auditor;
  • Step S70 When the status labeling information of the face-to-face auditor is idle, determine that the face-to-face auditor is idle; otherwise, determine that the face-to-face auditor is not idle;
  • the status labeling information of the face-to-face auditor can be used to determine whether the extracted face-to-face auditor is free, specifically, when the status of the face-to-face auditor is marked as idle. Determining that the face-to-face reviewer is idle; otherwise, determining that the face-to-face reviewer is not idle;
  • step S80 the idle face-to-face auditor is used as the face-to-face auditor for the assigned video face-to-face request.
  • the face-to-face auditor who has the idle face-to-face auditor can be used as the face-to-face auditor for the assigned video face-to-face request.
  • the empty face-to-face auditor can be empty. The random selection is carried out, and the selected face-to-face auditor is used as the face-to-face auditor of the video face-to-face request, thereby ensuring that the assigned face-to-face auditor is idle, reducing the waiting time of the customer and improving the efficiency of the face-to-face.
  • the video face-signing dispatching method proposed in this embodiment extracts the status labeling information of the face-to-face auditing personnel in the found auditing bank; and judges whether the extracted face-to-face auditing personnel is idle through the state labeling information of the face-to-face auditing personnel; When the status labeling information of the auditor is idle, it is determined that the face-to-face auditor is idle. Otherwise, it is determined that the face-to-face auditor is not idle; and then the idle face-to-face auditor is used as the face-to-face audit of the assigned video face-to-face request. Personnel, thus ensuring that the assigned face-to-face auditors are idle, reducing customer waiting time and improving face-to-face efficiency.
  • a third embodiment of the video face-signing dispatching method of the present application is proposed based on the first embodiment of the video face-signing dispatching method of the present application.
  • step before the step S80 further includes:
  • Step S90 querying the face-to-face audit record of each face-to-face auditor, and the type of loan corresponding to the face-to-face audit record;
  • the face-to-face audit of the face-to-face auditor may be selected according to the audit record of each face-to-face auditor. Personnel, specifically, query the face-to-face audit record of each face-to-face auditor and the type of loan corresponding to the face-to-face audit record.
  • step S100 the number of face-to-face audit records consistent with the current video face-to-face request type is counted in the loan type corresponding to the face-to-face audit record;
  • the loan type corresponding to the face-to-face audit record is compared with the loan type corresponding to the current video face-signing request, and then the compared loan type corresponding to the current video face-signing request, and the number of face-to-face audit records of the same loan type are counted. In order to know the experience of each face-to-face auditor to face the current loan type.
  • step S110 the number of times counted by each face-to-face auditor is sorted, and the face-to-face auditor with the most number of face-to-face audit records is selected as the face-to-face auditor of the video face-to-face request.
  • the number of times of the loan type corresponding to the current video face-to-face request obtained by each face-to-face auditor is sorted, and then the face-to-face auditor who has the most number of face-to-face audit records is selected as the face-to-face auditor of the video face-to-face request, thereby realizing the distribution to the client.
  • the face-to-face auditor is a face-to-face auditor who is more familiar with the current loan type, thereby improving the face-to-face efficiency.
  • the video face-signing dispatching method proposed in this embodiment queries the face-to-face audit record of each face-to-face auditor and the loan type corresponding to the face-to-face audit record; and then the loan type corresponding to the face-to-face audit record is consistent with the current video face-to-face request type.
  • the number of face-to-face audit records is counted; the number of times counted by each face-to-face auditor is sorted, and the face-to-face auditor with the most number of face-to-face audit records is selected as the face-to-face auditor of the video face-to-face request, thereby realizing the face-to-face auditor assigned to the client. More familiar with the current loan type of face-to-face auditors, thus improving the efficiency of face-to-face.
  • a fourth embodiment of the video face-signing dispatching method of the present application is proposed based on the first embodiment of the video face-signing dispatching method of the present application.
  • step after the step S10 further includes:
  • Step S120 determining whether there are multiple video face sign requests
  • the video face-to-face request when a video face-to-face request is received, since there are multiple video face-to-face request requests, the video face-to-face request is received, and the loan order information corresponding to the video face-to-face request is obtained and corresponding. After the identity information of the user, it may be further determined whether there are multiple video face sign requests.
  • step S130 if there are multiple video face-to-face request requests, the video face-to-face review personnel are prioritized according to the loan order information corresponding to the video face-signing request and the identity information of the corresponding user.
  • the video face-to-face review personnel are prioritized according to the loan order information corresponding to the video face-signing request and the identity information of the corresponding user, for example, according to the identity of the corresponding user.
  • the information is used to find the credit rating of each user, and then the video face-to-face audit personnel are prioritized according to the customer's credit rating, wherein the higher the credit rating, the higher the priority of assigning the video face-to-face auditor; or
  • the loan type corresponding to each video visa request is obtained according to the loan order information, and then the video face-to-face audit personnel are prioritized according to the loan type.
  • step S140 the corresponding loan order information is requested according to the highest priority video face sign, and the outlets and loan types where the customer applies for the loan are obtained.
  • the video face-to-face request with the highest priority is preferentially processed. Therefore, firstly, the corresponding loan order information is requested according to the highest priority video face-to-face to obtain the customer.
  • the network where the loan application is applied and the type of loan are used to prioritize the face-to-face auditors.
  • a fifth embodiment of the video face-signing dispatching method of the present application is proposed based on the first embodiment of the video face-signing dispatching method of the present application.
  • step after the step S30 further includes:
  • Step S150 sorting the found audit banks according to the length of the network where the loan application is located
  • the searched bank may be further sorted according to the length of the network where the loan application is located. Therefore, the distance between the found audit bank and the outlet where the loan application is located may be first obtained, and then the obtained distances are sorted.
  • Step S160 according to the sorting of the distances, extract the face-to-face auditors in the audit bank with the smallest distance according to the loan type.
  • the face-to-face auditors in the audit bank with the smallest distance are extracted according to the loan type.
  • a sixth embodiment of the video face-signing dispatching method of the present application is proposed based on any one of the first to fifth embodiments of the video face-signing dispatching method of the present application.
  • step after the step S40 further includes:
  • Step S170 filling the loaner description according to the loan order information and the identity information of the corresponding user, and generating a corresponding page label according to the loan order information, the identity information of the corresponding user, and the description of the lender;
  • the video face-to-face request can be face-checked, in order to improve the efficiency of the face-to-face check.
  • the loan order information and the identity information of the corresponding user may be classified, for example, according to information of the main lender, the common lender, the spouse of the main lender, and the spouse of the co-loan.
  • Sorting and then filling the respective information into the description of the lender, and then generating a corresponding tab according to the loan order information and the identity information of the corresponding user and the description of the lender, for example, the main lender tab, common The lender page, etc., further, before the tab is generated, the detachable state of the single tab or the closable state of the plurality of tabs may be further configured, that is, the user may click the corresponding location to move the corresponding page. Signing off, so that users can review the information of the lender after reviewing The corresponding page can be closed sign, reducing the tab for display and reduce the time users search for information corresponding to the lender, so as to further improve the efficiency of the audit face execution.
  • Step S180 after generating the tab, automatically filling the description of the lender into the tab for display;
  • the description of the lender is automatically filled into the tab, and then displayed.
  • the manner of displaying may be performed by the user, for example, display, overlapping display, etc., and is not limited herein.
  • the user can further set the order of the display. For example, when the user sets the display mode of the tab to display, the order of the display can be set from left to right, and the corresponding lender is described as the main loan in turn.
  • the face-to-face auditor can review the video face-to-face according to the lender description in the tab, and the lender description can be sent.
  • the corresponding institutions are audited and compared to verify the authenticity of each lender's information, such as sending the lender's identity information to the public security system for comparative review, etc., to ensure the authenticity of the lender's information.
  • the video face-signing dispatching method of the embodiment is configured to fill the lender description according to the loan order information and the identity information of the corresponding user, and generate corresponding corresponding according to the loan order information, the identity information of the corresponding user, and the description of the lender. Tab; after the tab is generated, The loaner description is automatically filled into the tab for display, thereby reducing the time for obtaining the lender information and improving the face-to-face efficiency.
  • a seventh embodiment of the video face-signing dispatching method of the present application is proposed based on the sixth embodiment of the video face-signing dispatching method of the present application.
  • step after the step S180 further includes:
  • Step S190 Send the loaner description in the page to the public security system, so that the public security system checks the description of the lender in the page, and returns a verification result;
  • the specific manner of performing the video face-to-face review may be to send the information of the lender to the corresponding institution to verify the authenticity of the information, such as sending the description of the lender in the page to the public security system for
  • the public security system verifies the description of the lender in the tab, and returns a verification result, specifically sending the identity information of the lender, the photo image of the ID card, the image of the lender's face, and the like to the public security system, and then Through the public security system, the identity information of the lender, the photo image of the ID card, the image collected by the lender's face, and the like are examined and verified, or the information of the lender's work unit is sent to the corresponding inquiry system, thereby querying the work unit. The authenticity of the information.
  • step S200 after determining that the lender description in the tab passes the verification according to the verification result, sending a prompt message to the video visa signing terminal to complete the face sign.
  • the test result needs to be fed back to the video face-to-face review system, and the video face-checking system determines the page mark according to the check result.
  • a prompt message is sent to the video face-finding terminal to complete the face-to-face check.
  • the application further provides a video face-signing dispatching device, the device comprising:
  • An obtaining module configured to acquire loan order information corresponding to the video face sign request and identity information of the corresponding user when receiving the video face sign request; and obtain a customer to apply for a loan according to the loan order information and the identity information of the corresponding user The location of the outlet and the type of loan;
  • an allocation module configured to search for an audit bank within a preset distance according to the website where the loan application is located, and extract the face-to-face audit personnel in the found audit bank according to the loan type, and allocate the extracted face-to-face audit personnel to the current The face-to-face auditor of the video face-to-face request.
  • the specific embodiment of the video face-signing dispatching device of the present application is substantially the same as the embodiment of the video face-signing dispatching method, and is not described herein.
  • the application further provides a video face-selling device.
  • FIG. 8 is a schematic structural diagram of a device in a hardware operating environment according to an embodiment of the present application.
  • the video face signing device may include a processor 1001, such as a CPU, a network interface 1002, a user interface 1003, and a memory 1004. Connection communication between these components can be achieved via a communication bus.
  • the network interface 1002 may optionally include a standard wired interface (for connecting to a wired network), a wireless interface (such as a WI-FI interface, a Bluetooth interface, an infrared interface, etc. for connecting to a wireless network).
  • the user interface 1003 can include a display, an input unit such as a keyboard, and the optional user interface 1003 can also include a standard wired interface (eg, for connecting a wired keyboard, a wired mouse, etc.) and/or a wireless interface (eg, Used to connect a wireless keyboard, wireless mouse).
  • the memory 1004 may be a high speed RAM memory or a stable memory (non-volatile) Memory), such as disk storage.
  • the memory 1004 can also optionally be a storage device independent of the aforementioned processor 1001.
  • the video face-signing device can also include a camera, RF (Radio) Frequency, RF) circuits, sensors, audio circuits, WiFi modules, and more. It will be understood by those skilled in the art that the video face-signing device structure shown in the figure does not constitute a limitation on the video face-signing device, and may include more or less components, or some components, or Different parts are arranged.
  • a memory 1004 as a computer storage medium may include an operating system, a network communication module, a user interface module, and a video face-signing dispatcher.
  • the operating system is a program for managing and controlling the hardware and software resources of the video face signing device, and supports the operation of the network communication module, the user interface module, the video face signing program, and other programs or software; the network communication module is used for management and control.
  • the network interface 1002 is mainly used for connecting to a database and performing data communication with the database;
  • the user interface 1003 is mainly used for connecting a client (which can be understood as a client), and performing data with the client.
  • the communication such as displaying the information to the client through the window, or receiving the operation information sent by the client;
  • the processor 1001 may be configured to execute the video face-signing program stored in the memory 1004 to implement the video masking method embodiment. step.
  • the present application also provides a computer readable storage medium storing one or more programs, the one or more programs being executable by one or more processors to implement the video face sign The steps of the method of dispatching the method.
  • the foregoing embodiment method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be through hardware, but in many cases, the former is better.
  • Implementation Based on such understanding, the technical solution of the present application, which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a storage medium (such as ROM/RAM, disk,
  • the optical disc includes a number of instructions for causing a terminal device (which may be a cell phone, a computer, a server, an air conditioner, or a network device, etc.) to perform the methods of various embodiments of the present application.

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Abstract

La présente invention concerne un procédé d'attribution de travail d'entretien vidéo. Le procédé comprend les étapes consistant : lorsqu'une demande d'entretien vidéo est reçue, à obtenir des informations d'ordre de prêt correspondant à la demande d'entretien vidéo et des informations d'identité d'un utilisateur correspondant ; conformément aux informations d'ordre de prêt, à obtenir une branche à laquelle l'utilisateur effectue une demande de prêt et un type de prêt ; à rechercher une banque d'approbation dans une distance prédéfinie conformément à la branche à laquelle l'application de prêt est effectuée et des informations d'identité de l'utilisateur correspondant, et à extraire des personnes d'approbation d'entretien de prêt de la banque d'approbation trouvée conformément au type de prêt ; et à attribuer une personne d'approbation d'entretien inactive parmi les personnes d'approbation d'entretien extraites en tant qu'une personne d'approbation d'entretien pour la demande d'entretien vidéo. L'invention concerne également un appareil d'attribution de travail d'entretien vidéo et un dispositif et un support d'informations lisible par ordinateur. Au moyen de la présente invention, des personnes d'approbation d'entretien vidéo peuvent être attribuées de manière flexible, et par une attribution précise de personnes d'approbation appropriées, l'efficacité de l'entretien vidéo peut être améliorée.
PCT/CN2018/074995 2017-12-08 2018-02-01 Procédé d'attribution de travail d'entretien vidéo, appareil et dispositif, et support d'informations lisible WO2019109520A1 (fr)

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