WO2019019741A1 - 医疗服务预约方法、装置、存储介质和计算机设备 - Google Patents
医疗服务预约方法、装置、存储介质和计算机设备 Download PDFInfo
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- 238000012795 verification Methods 0.000 claims description 35
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- 238000010586 diagram Methods 0.000 description 8
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- 239000003814 drug Substances 0.000 description 2
- 238000004891 communication Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/22—Social work or social welfare, e.g. community support activities or counselling services
Definitions
- the present application relates to a medical service reservation method, apparatus, storage medium, and computer device.
- the user needs to make a reservation application in the hospital reservation management system.
- the hospital reservation management system fails, the user's appointment application is affected, and the user needs to be in the hospital when the reservation management system returns to normal. , and then re-submit the application, making the user's medical service appointments inefficient.
- a medical service reservation method for example, a medical service reservation method, apparatus, storage medium, and computer apparatus are provided.
- a medical service reservation method includes: receiving a medical service purchase identifier corresponding to the medical service sent by the terminal; and receiving a medical service reservation request if the medical service purchase identifier is consistent with the pre-stored medical service purchase identifier corresponding to the medical service,
- the medical service reservation request carries the reservation application information of the medical service; the reservation application information is sent to the third-party service platform, so that the third-party service platform executes the reservation application; and the reservation application result of the third-party service platform is obtained, and The result of the reservation application is sent to the terminal.
- a medical service reservation device includes: a purchase identification receiving module, configured to receive a medical service purchase identifier corresponding to the medical service sent by the terminal; and a reservation request receiving module, configured to pre-store the medical service purchase identifier corresponding to the medical service If the medical service purchase identifier is consistent, the medical service reservation request is received, and the medical service reservation request carries the medical service reservation application information; the reservation application information sending module is configured to send the reservation application information to the third-party service platform, The third-party service platform is configured to execute the reservation application; the reservation application result acquisition module is configured to obtain the reservation application result of the third-party service platform; and the reservation application result sending module is configured to send the reservation application result to the terminal.
- One or more non-transitory computer readable storage mediums storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the steps of: receiving by a terminal a medical service purchase identifier corresponding to the medical service; if the medical service purchase identifier is consistent with the pre-stored medical service purchase identifier corresponding to the medical service, receiving a medical service reservation request, the medical service reservation request carrying the medical service reservation application information And sending the reservation application information to the third-party service platform, so that the third-party service platform executes the reservation application; and obtaining the reservation application result of the third-party service platform, and transmitting the reservation application result to the terminal.
- a computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executable by the processor to cause the one or more processors to execute The following steps: receiving a medical service purchase identifier corresponding to the medical service sent by the terminal; if the medical service purchase identifier is consistent with the pre-stored medical service purchase identifier corresponding to the medical service, receiving a medical service reservation request, the medical service reservation request The reservation application information carrying the medical service; sending the reservation application information to the third-party service platform, so that the third-party service platform executes the reservation application; obtaining the reservation application result of the third-party service platform, and transmitting the result of the reservation application to The terminal.
- FIG. 1 is an application environment diagram of a medical service appointment method in accordance with one or more embodiments.
- FIG. 2 is a diagram showing the internal structure of a server in accordance with one or more embodiments.
- FIG. 3 is a flow diagram of a medical service appointment method in accordance with one or more embodiments.
- FIG. 4 is a flow diagram of a method of medical service appointment cancellation in accordance with one or more embodiments.
- FIG. 5 is a flow chart of a medical service appointment method in accordance with another or more embodiments.
- FIG. 6 is a structural block diagram of a medical service reservation apparatus according to one or more embodiments.
- FIG. 7 is a structural block diagram of a medical service reservation apparatus according to another or more embodiments.
- FIG. 8 is a structural block diagram of a medical service reservation apparatus according to still another embodiment.
- the medical service reservation method provided by the embodiment of the present application can be applied to the environment as shown in FIG. 1.
- the server 102 can receive the medical service reservation application information sent by the terminal 104 and the medical service reservation application result sent by the third-party service platform 106, and can also send the received medical service reservation application information to the third-party service platform. 106, and transmitting the obtained medical service reservation application result to the terminal 104.
- the server 102 communicates with the terminal 104 and the third-party service platform 106 through the network, and the server 102 receives the medical service purchase identifier corresponding to the medical service sent by the terminal 104, if the medical service purchase identifier is consistent with the pre-stored medical service purchase identifier corresponding to the medical service.
- Terminals herein include, but are not limited to, various personal computers, notebook computers, smart phones, tablets, portable wearable devices, and the like.
- a server including a processor connected through a system bus, a non-volatile storage medium, an internal memory, a network connection port, and non-volatile storage.
- An operating system and computer readable instructions are stored in the medium for implementing the medical service reservation method applicable to the server provided in the embodiments of the present application.
- This processor is used to improve computing and control capabilities and support the operation of the entire server.
- the internal memory is used to provide an environment for the operation of operating systems and computer readable instructions in a non-volatile storage medium.
- the non-volatile storage medium can be a non-transitory computer readable storage medium.
- the network interface is used for network communication with the terminal.
- FIG. 2 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation on the server to which the solution of the present application is applied.
- the server may include a ratio. More or fewer components are shown in the figures, or some components are combined, or have different component arrangements.
- a medical service reservation method is provided, which is applied to the server as shown in FIG. 2, and includes:
- Step 302 Receive a medical service purchase identifier corresponding to the medical service sent by the terminal.
- Medical services include pre-medical appointments, registration, visits, and accompanying medical treatments, lining up, taking reports, taking medicines, coordinating doctor-patient services, and agency services after medical treatment; medical service purchase identification After the user purchases the service product in the system, the electronic card number and card secret of the service product delivered by the system are used for the user to make an appointment for the purchased service.
- Step 304 If the medical service purchase identifier is consistent with the pre-stored medical service purchase identifier corresponding to the medical service, the medical service reservation request is received, and the medical service reservation request carries the medical service reservation application information.
- the system After receiving the medical service purchase identifier sent by the terminal, the system verifies that the user actually purchased the medical service by comparing with the pre-stored medical service purchase identifier; if the comparison is consistent, the verification is passed, and the medical service sent by the terminal is received.
- the appointment request the medical service appointment request carries the medical service application information, including: purchase customer name, purchase customer contact information, name of the medical staff, gender of the medical staff, appointment of the hospital name, appointment of the department name, appointment time, appointment expert or not Wait.
- Step 306 Send the reservation application information to the third-party service platform, so that the third-party service platform executes the reservation application.
- the third-party service platform may be a hospital appointment management system, or other systems that interface with the hospital management system, such as a medical service docking system responsible for making appointments, registering, and coordinating doctor-patient relationships.
- Step 308 Acquire a reservation application result of the third-party service platform, and send the reservation application result to the terminal.
- the system After transmitting the medical service reservation application information sent by the terminal to the third-party service platform, the system obtains the reservation application result of the third-party service platform, and sends the reservation application result to the terminal. Sending the result of the reservation application to the terminal can be realized according to the customer contact information in the reservation application information.
- the received medical service reservation application information is forwarded to the third-party service platform, so that the third-party service platform performs the appointment application instead of directly executing the reservation application.
- the platform directly executing the reservation application such as the hospital reservation management system
- the user can still apply for the medical service reservation, without waiting for the platform directly executing the reservation application to return to normal, and then making an appointment application, thereby improving the user. Medical service appointment efficiency.
- the method before the step of receiving the medical service reservation request, the method further includes: searching for a purchase record and a reservation success record corresponding to the medical service purchase identifier; if the number of purchase records is greater than the number of successful reservation records, and If there is a purchase record in which the difference between the reception time of the medical service purchase identifier and the purchase time corresponding to the medical service purchase identifier is within the first effective time range, the step of receiving the medical service reservation request is entered.
- the number of purchase records corresponding to the medical service is greater than the number of successful reservation records corresponding to the medical service, indicating that the user has unused records for the same medical service that has been purchased multiple times; the receiving time and medical service of the medical service purchase mark The difference between the purchase time corresponding to the purchase identifier is within the first effective time range (if not more than 1 year), indicating that the medical service purchased by the user is within the validity period; the combination of the two, that is, the user has unused and is valid. Within the medical service, the user can make an appointment for the medical service.
- the method further includes: checking the reservation application information according to the preset verification rule; if the verification is passed, proceeding to step 306.
- the preset verification rules include logic verification rules and logic verification rules.
- the physical verification rule is used to verify the integrity of the reservation application information, such as the appointment time that the user must fill out, whether the appointment hospital has been filled out;
- the logic verification rule is used to verify whether the reservation application information filled in by the user is logical, such as Whether the purchase customer name of the medical service consists of 2-4 Chinese characters, and the first Chinese character is in the middle of the last name list.
- the illegal reservation application information is filtered out, and the data integrity and logical rationality of the reservation application information are guaranteed.
- the method further includes: if the result of the reservation application is an appointment failure, recording the number of times the reservation fails; and detecting whether the number of failed appointments is less than a preset number; if yes, Returning to the step of sending the reservation application information to the third-party service platform, so that the third-party service platform performs the reservation application; if not, adding the asynchronous reservation task record to the reservation application information in the preset asynchronous task table; If the unscheduled asynchronous reservation task record is detected in the asynchronous task table, the reservation application information corresponding to the asynchronous reservation task record is obtained, and the reservation request information is sent to the third-party service platform for the third-party service platform to execute. The steps to make an appointment.
- the result of the reservation application is an appointment failure, and the maximum number of appointment failures, that is, the preset number of times (for example, three times) is set.
- the preset number of times for example, three times
- the third-party service platform that executes the medical service reservation application has a serious fault, and cannot be restored to normal within a short period of time, and an asynchronous reservation task record is created in the asynchronous reservation task table for the medical service reservation request that fails the reservation. Then, it is periodically checked whether there is an unprocessed asynchronous reservation task record in the asynchronous reservation task table. If yes, obtain the reservation application information corresponding to the asynchronous reservation task record, and send the reservation application information to the third-party service platform, so that the third-party service platform executes the reservation application, and then obtains the reservation application result of the third-party service platform, and The result of the reservation application is sent to the terminal, thereby increasing the success rate of the reservation.
- a medical service subscription cancellation method including:
- Step 402 Receive a medical service reservation cancellation request sent by the terminal.
- Step 404 If the difference between the receiving time of the medical service reservation cancellation request and the scheduled medical consultation time is within the second effective time range, send the medical service reservation cancellation request to the third-party service platform, so that the third-party service platform performs the reservation cancellation.
- the time when the user sends the reservation cancellation request is set to a time range, when the time when the user sends the reservation cancellation request (or the time when the system receives the reservation cancellation request) is different from the appointment time that the user inputs or selects at the time of the reservation application at the preset time.
- the second effective time range such as within 24 hours
- Step 406 Obtain a reservation cancellation application result of the third-party service platform, and send the result of the reservation cancellation application to the terminal.
- the result of the reservation cancellation application of the third-party service platform is obtained, and the result of the reservation cancellation application is sent to the user terminal. Sending the result of the reservation application to the terminal can be realized according to the customer contact information in the reservation application information.
- the user can cancel the appointment of the medical service within the effective time range from the scheduled appointment time, and avoid the user's wasted medical service due to the inability to go to the hospital for temporary trouble.
- another medical service reservation method including:
- Step 502 Receive a medical service purchase identifier corresponding to the medical service sent by the terminal.
- Medical services include pre-medical appointments, registration, visits, and accompanying medical treatments, lining up, taking reports, taking medicines, coordinating doctor-patient services, and agency services after medical treatment; medical service purchase identification After the user purchases the service product in the system, the electronic card number and card secret of the service product delivered by the system are used for the user to make an appointment for the purchased service.
- Step 504 If the medical service purchase identifier is consistent with the pre-stored medical service purchase identifier corresponding to the medical service, the purchase record and the reservation success record corresponding to the medical service purchase identifier are searched for.
- the pre-stored medical service purchase identifier is that after the user completes the purchase of the medical service, the system generates the electronic card number of the medical service according to the preset electronic card number generation rule corresponding to the medical service, according to the preset electronic card corresponding to the medical service.
- the password generation rule generates an electronic card password for the medical service.
- Step 506 If the number of purchase records is greater than the number of successful reservation records, and there is a purchase record in which the difference between the reception time of the medical service purchase identifier and the purchase time corresponding to the medical service purchase identifier is within the first valid time range, then The medical service reservation request is received, and the medical service reservation request carries the reservation application information of the medical service.
- the number of purchase records corresponding to the medical service is greater than the number of successful reservation records corresponding to the medical service, indicating that the user has unused records for the same medical service that has been purchased multiple times; the receiving time and medical service of the medical service purchase mark The difference between the purchase time corresponding to the purchase identifier is within the first effective time range (if not more than 1 year), indicating that the medical service purchased by the user is within the validity period; the combination of the two, that is, the user has unused and is valid. Within the medical service, the user can make an appointment for the medical service.
- Step 508 the reservation request information is verified according to a preset verification rule.
- the preset verification rules include logic verification rules and logic verification rules.
- the physical verification rule is used to verify the integrity of the reservation application information; the logic verification rule is used to verify whether the reservation application information filled in by the user is logical.
- Step 510 If the verification is passed, the reservation application information is sent to the third-party service platform, so that the third-party service platform executes the reservation application.
- Step 512 Acquire a reservation application result of the third-party service platform, and send the reservation application result to the terminal.
- the number of failed appointments is recorded, and it is determined whether the number of failed appointments is less than a preset number (eg, 5 times). If yes, the information about the reservation application is sent to the third-party service platform, so that the third-party service platform executes the reservation application and obtains the result of the reservation application until the number of times the reservation application result is an appointment failure is equal to the preset number of times. Sending the result of the reservation failure to the user terminal, and adding an asynchronous reservation task record to the reservation application information in the preset asynchronous task table, and periodically detecting whether there is an unprocessed asynchronous reservation task record in the preset asynchronous task table.
- a preset number eg, 5 times
- the reservation application information corresponding to the asynchronous reservation task record is obtained, and the reservation application information is sent to the third-party service platform, so that the third-party service platform executes the reservation application. Obtain the result of the reservation application and send the result of the reservation application to the user terminal.
- Step 514 Receive a medical service reservation cancellation request sent by the terminal.
- Step 516 If the difference between the receiving time of the medical service reservation cancellation request and the scheduled medical consultation time is within the second effective time range, the medical service reservation cancellation request is sent to the third-party service platform, so that the third-party service platform performs the reservation cancellation. Application.
- the time when the user sends the reservation cancellation request is set to a time range, when the time when the user sends the reservation cancellation request (or the time when the system receives the reservation cancellation request) is different from the appointment time that the user inputs or selects at the time of the reservation application at the preset time.
- the second effective time range such as within 24 hours
- Step 518 Obtain a result of the reservation cancellation application of the third-party service platform, and send the result of the reservation cancellation application to the terminal.
- the result of the reservation cancellation application of the third-party service platform is obtained, and the result of the reservation cancellation application is sent to the user terminal. Sending the result of the reservation application to the terminal can be realized according to the customer contact information in the reservation application information.
- the added subscription application information verification step ensures the data integrity and logical rationality of the reservation application information; sets a predetermined number of forwarding reservation application requests for the reservation request that fails to be reserved, and when the reservation fails to apply for more than the preset number of times, Create an asynchronous appointment task record for this appointment request.
- the unprocessed asynchronous reservation task record is detected again, and the reservation application information corresponding to the asynchronous reservation task record is obtained.
- the reservation application information is sent to the platform for executing the reservation application, and the application result is obtained from the platform, and the result of the reservation application is sent to the terminal.
- the appointment failure is avoided due to the failure of the platform for executing the reservation application, thereby improving the success rate of the appointment; at the same time, the user can cancel the appointment of the medical service within the effective time range from the appointment appointment time, thereby preventing the user from being unable to go due to temporary troubles.
- the hospital visit was wasted and the purchased medical services were wasted.
- FIGS. 3-5 are sequentially displayed as indicated by the arrows, these steps are not necessarily performed in the order indicated by the arrows. Except as explicitly stated herein, the execution of these steps is not strictly limited, and the steps may be performed in other orders. Moreover, at least some of the steps in FIGS. 3-5 may include a plurality of sub-steps or stages, which are not necessarily performed at the same time, but may be executed at different times, these sub-steps or stages The order of execution is not necessarily performed sequentially, but may be performed alternately or alternately with at least a portion of other steps or sub-steps or stages of other steps.
- a medical service reservation device including: a purchase identification receiving module 602, configured to receive a medical service purchase identifier corresponding to the medical service sent by the terminal; and a reservation request receiving module. 604. If the medical service purchase identifier is consistent with the pre-existing medical service purchase identifier corresponding to the medical service, the medical service reservation request is received, and the medical service reservation request carries the medical service reservation application information; the reservation application information sending module 606 is configured to: Sending the reservation application information to the third-party service platform, so that the third-party service platform executes the reservation application; the reservation application result acquisition module 608 is configured to obtain the reservation application result of the third-party service platform; and the reservation application result sending module 610 is configured to Send the result of the reservation application to the terminal.
- the apparatus further includes: a record finding module for searching for a purchase record and a reservation success record corresponding to the medical service purchase identifier; and a reservation request receiving module 604, configured to: if the number of purchase records is greater than the reservation The number of successfully recorded, and there is a purchase record in which the difference between the reception time of the medical service purchase identifier and the purchase time corresponding to the medical service purchase identifier is within the first effective time range, and then the step of receiving the medical service reservation request is entered.
- a record finding module for searching for a purchase record and a reservation success record corresponding to the medical service purchase identifier
- a reservation request receiving module 604 configured to: if the number of purchase records is greater than the reservation The number of successfully recorded, and there is a purchase record in which the difference between the reception time of the medical service purchase identifier and the purchase time corresponding to the medical service purchase identifier is within the first effective time range, and then the step of receiving the medical service reservation request is entered.
- the apparatus further includes: a reservation application information verification module, configured to verify the reservation application information according to a preset verification rule; and a reservation application information sending module, configured to enter if the verification is passed Send the reservation application information to the third-party service platform to enable the third-party service platform to perform the steps of the reservation application.
- a reservation application information verification module configured to verify the reservation application information according to a preset verification rule
- a reservation application information sending module configured to enter if the verification is passed Send the reservation application information to the third-party service platform to enable the third-party service platform to perform the steps of the reservation application.
- the reservation application result obtaining module 608 is further configured to: if the reservation application result is a reservation failure, record the number of times the reservation fails; and determine whether the number of reservation failures is less than a preset number of times.
- the reservation application information sending module 610 is further configured to: if the number of times the reservation fails is less than the preset number of times, return to the step of sending the reservation application information to the third-party service platform, so that the third-party service platform performs the reservation application; if the reservation fails If the number of times is greater than or equal to the preset number of times, an asynchronous reservation task record is added to the reservation request information in the preset asynchronous task table; and if an unprocessed asynchronous reservation task record is detected in the preset asynchronous task table, the acquisition is obtained.
- the reservation request information corresponding to the asynchronous reservation task record is returned to the step of transmitting the reservation application information to the third-party service platform, so that the third-party service platform executes the reservation application.
- another medical service reservation device including: a reservation cancellation request receiving module 702, configured to receive a medical service reservation cancellation request sent by the terminal; and a reservation cancellation request sending module 704. And if the difference between the receiving time of the medical service reservation cancellation request and the scheduled visiting time is within the second effective time range, the medical service reservation cancellation request is sent to the third-party service platform, so that the third-party service platform performs the reservation cancellation.
- the application cancellation request result obtaining module 706 is configured to obtain a reservation cancellation application result of the third-party service platform; and the reservation cancellation application result sending module 708 is configured to send the reservation cancellation application result to the terminal.
- another medical service reservation device including: a purchase identification receiving module 802, configured to receive a medical service purchase identifier corresponding to the medical service sent by the terminal; and a record finding module. 804. If the medical service purchase identifier is consistent with the pre-existing medical service purchase identifier corresponding to the medical service, search for a purchase record and an appointment success record corresponding to the medical service purchase identifier; and the reservation request receiving module 806 is configured to purchase the record.
- the service reservation request carries the reservation application information of the medical service; the reservation application information verification module 808 is configured to verify the reservation application information according to the preset verification rule; the reservation application information sending module 810 is configured to, if the verification passes, The appointment application information is sent to the third party service platform to enable the third party The service platform executes the reservation application; the reservation application result obtaining module 812 is configured to obtain the reservation application result of the third-party service platform; the reservation application result sending module 814 is configured to send the reservation application result to the terminal; the reservation cancellation request receiving module 816, The medical service reservation cancellation request sent by the receiving terminal; the reservation cancellation request sending module 818 is configured to cancel the medical service appointment if the difference between the receiving time of the medical service reservation cancellation request and the scheduled
- each of the above-described medical service reservation devices may be implemented in whole or in part by software, hardware, and combinations thereof.
- Each of the above modules may be embedded in or independent of the processor in the computer device, or may be stored in a memory in the computer device in a software form, so that the processor invokes the operations corresponding to the above modules.
- One or more non-transitory computer readable storage mediums storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the steps of: receiving by a terminal a medical service purchase identifier corresponding to the medical service; if the medical service purchase identifier is consistent with the pre-stored medical service purchase identifier corresponding to the medical service, the medical service reservation request is received, and the medical service reservation request carries the medical service reservation application information; The information is sent to the third-party service platform, so that the third-party service platform executes the reservation application; and the result of the reservation application of the third-party service platform is obtained, and the result of the reservation application is sent to the terminal.
- the step of performing a process of receiving a medical service reservation request includes the steps of: finding a purchase record and an appointment success record corresponding to the medical service purchase identification; and If the number of purchase records is greater than the number of successful reservation records, and there is a purchase record in which the difference between the reception time of the medical service purchase identifier and the purchase time corresponding to the medical service purchase identifier is within the first effective time range, the medical service reservation is received. request.
- the executed step of transmitting the subscription request information to the third party service platform to cause the third party service platform to perform the reservation request includes the following steps: according to the preset The verification rule verifies the reservation application information; and if the verification is passed, the reservation application information is sent to the third-party service platform, so that the third-party service platform executes the reservation application.
- the following step is further performed: if the result of the reservation application is an appointment failure, the reservation is recorded. The number of failures; determine whether the number of failed appointments is less than the preset number; if yes, return to the step of sending the reservation application information to the third-party service platform to enable the third-party service platform to execute the reservation application; if not, the preset Adding an asynchronous reservation task record to the reservation request information in the asynchronous task table; and if an unprocessed asynchronous reservation task record is detected in the preset asynchronous task table, acquiring the reservation application information corresponding to the asynchronous reservation task record, and returning to Send the reservation application information to the third-party service platform to enable the third-party service platform to perform the steps of the reservation application.
- the computer readable instructions are further executed by the processor to: receive a medical service subscription cancellation request sent by the terminal; and if the difference between the reception time of the medical service reservation cancellation request and the appointment visit time is Within the effective time range, the medical service reservation cancellation request is sent to the third-party service platform, so that the third-party service platform performs the reservation cancellation application; the third-party service platform obtains the reservation cancellation application result, and sends the reservation cancellation application result to terminal.
- a computer device comprising a memory and one or more processors, the memory storing computer readable instructions, the computer readable instructions being executed by the processor, causing the one or more processors to perform the steps of: receiving and transmitting by the terminal The medical service purchase identifier corresponding to the medical service; if the medical service purchase identifier is consistent with the pre-stored medical service purchase identifier corresponding to the medical service, the medical service reservation request is received, and the medical service reservation request carries the medical service reservation application information; Send to a third-party service platform to enable the third-party service platform to execute the reservation application; and obtain the result of the reservation application of the third-party service platform, and send the result of the reservation application to the terminal.
- the step of receiving a medical service reservation request performed by the processor when the processor executes the computer readable instructions comprises the steps of: finding a purchase record and an appointment success record corresponding to the medical service purchase identifier; and if the purchase record The number of the reservations is greater than the number of successful reservation records, and there is a purchase record in which the difference between the reception time of the medical service purchase identifier and the purchase time corresponding to the medical service purchase identifier is within the first effective time range, and the medical service reservation request is received.
- the executed step of transmitting the subscription request information to the third party service platform to enable the third party service platform to perform the reservation application includes the following steps: according to the preset The verification rule verifies the reservation application information; and if the verification is passed, the reservation application information is sent to the third-party service platform, so that the third-party service platform executes the reservation application.
- the processor executes the computer readable instructions, after the step of obtaining the result of the reservation request of the third party service platform, the following step is further performed: if the result of the reservation application is an appointment failure, the record reservation fails. The number of times; determining whether the number of failed appointments is less than a preset number; if so, returning to the step of transmitting the reservation application information to the third-party service platform to enable the third-party service platform to execute the reservation application; if not, the preset asynchronous Adding an asynchronous reservation task record to the reservation application information in the task table; and if an unprocessed asynchronous reservation task record is detected in the preset asynchronous task table, acquiring the reservation application information corresponding to the asynchronous reservation task record, and returning to the The reservation application information is sent to the third-party service platform to enable the third-party service platform to perform the steps of the reservation application.
- the method further comprises the steps of: receiving a medical service subscription cancellation request sent by the terminal; if the difference between the receiving time of the medical service reservation cancellation request and the scheduled visiting time is second effective Within the time range, the medical service reservation cancellation request is sent to the third-party service platform, so that the third-party service platform performs the reservation cancellation application; and the third-party service platform obtains the reservation cancellation application result, and sends the reservation cancellation application result to the terminal. .
- Non-volatile memory can include read only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory.
- Volatile memory can include random access memory (RAM) or external cache memory.
- RAM is available in a variety of formats, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronization chain.
- SRAM static RAM
- DRAM dynamic RAM
- SDRAM synchronous DRAM
- DDRSDRAM double data rate SDRAM
- ESDRAM enhanced SDRAM
- Synchlink DRAM SLDRAM
- Memory Bus Radbus
- RDRAM Direct RAM
- DRAM Direct Memory Bus Dynamic RAM
- RDRAM Memory Bus Dynamic RAM
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Abstract
一种医疗服务预约方法，包括：接收终端发送的与医疗服务对应的医疗服务购买标识；若医疗服务购买标识与医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，医疗服务预约请求携带医疗服务的预约申请信息；将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；获取第三方服务平台的预约申请结果，并将预约申请结果发送给终端。
Description
本申请要求于2017年07月24日提交中国专利局，申请号为2017106085168，申请名称为“医疗服务预约方法、装置、存储介质和计算机设备”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
本申请涉及一种医疗服务预约方法、装置、存储介质和计算机设备。
传统的医疗服务预约方法中，用户需要在医院预约管理系统中进行预约申请，但是，当医院预约管理系统发生故障时，用户的预约申请就会受到影响，需要用户在医院预约管理系统恢复正常时，再重新进行预约申请，使得用户的医疗服务预约效率低。
发明内容
根据本申请公开的各种实施例，提供一种医疗服务预约方法、装置、存储介质和计算机设备。
一种医疗服务预约方法，包括：接收终端发送的与医疗服务对应的医疗服务购买标识；若医疗服务购买标识与所述医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，所述医疗服务预约请求携带医疗服务的预约申请信息；将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；及获取第三方服务平台的预约申请结果，并将所述预约申请结果发送给所述终端。
一种医疗服务预约装置，包括：购买标识接收模块，用于接收终端发送的与医疗服务对应的医疗服务购买标识；预约请求接收模块，用于若医疗服务购买标识与所述医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，所述医疗服务预约请求携带医疗服务的预约申请信息；预约申请信息发送模块，用于将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；预约申请结果获取模块，用于获取第三方服务平台的预约申请结果；及预约申请结果发送模块，用于将所述预约申请结果发送给所述终端。
一个或多个存储有计算机可读指令的非易失性计算机可读存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：接收终端发送的与医疗服务对应的医疗服务购买标识；若医疗服务购买标识与所述医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，所述医疗服务预约请求携带医疗服务的预约申请信息；将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；及获取第三方服务平台的预约申请结果，并将所述预约申请结果发送给所述终端。
一种计算机设备，包括存储器和一个或多个处理器，所述存储器中储存有计算机可读指令，所述计算机可读指令被所述处理器执行时，使得所述一个或多个处理器执行以下步骤：接收终端发送的与医疗服务对应的医疗服务购买标识；若医疗服务购买标识与所述医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，所述医疗服务预约请求携带医疗服务的预约申请信息；将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；获取第三方服务平台的预约申请结果，并将所述预约申请结果发送给所述终端。
本申请的一个或多个实施例的细节在下面的附图和描述中提出。本申请的其它特征和优点将从说明书、附图以及权利要求书变得明显。
为了更清楚地说明本申请实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1为根据一个或多个实施例中医疗服务预约方法的应用环境图。
图2为根据一个或多个实施例中服务器的内部结构图。
图3为根据一个或多个实施例中医疗服务预约方法的流程图。
图4为根据一个或多个实施例中医疗服务预约取消方法的流程图。
图5为根据另一个或多个实施例中医疗服务预约方法的流程图。
图6为根据一个或多个实施例中医疗服务预约装置的结构框图。
图7为根据另一个或多个实施例中医疗服务预约装置的结构框图。
图8为根据又一个或多个实施例中医疗服务预约装置的结构框图。
为了使本申请的技术方案及优点更加清楚明白，以下结合附图及实施例，对本申请进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本申请，并不用于限定本申请。
本申请实施例提供的医疗服务预约方法可应用于如图1所示的环境中。参考图1所示，服务器102可接收终端104发送的医疗服务预约申请信息以及第三方服务平台106发送的医疗服务预约申请结果，也可将接收到的医疗服务预约申请信息发送给第三方服务平台106，以及将获取到的医疗服务预约申请结果发送给终端104。服务器102通过网络与终端104以及第三方服务平台106进行通信，服务器102接收终端104发送的与医疗服务对应的医疗服务购买标识，若医疗服务购买标识与医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，医疗服务预约请求携带医疗服务的预约申请信息，将 预约申请信息发送给第三方服务平台106，以使第三方服务平台106执行预约申请，获取第三方服务平台106的预约申请结果，并将预约申请结果发送给终端104。这里的终端包括但不限于各种个人计算机、笔记本电脑、智能手机、平板电脑、便携式穿戴设备等。
在其中一个实施例中，如图2所示，还提供了一种服务器，该服务器包括通过系统总线连接的处理器、非易失性存储介质、内存储器、网络连接口，非易失性存储介质中存储有操作系统和计算机可读指令，该计算机可读指令用于实现本申请实施例中提供的适用于服务器的医疗服务预约方法。该处理器用于提高计算和控制能力，支撑整个服务器的运行。内存储器用于为非易失性存储介质中的操作系统和计算机可读指令的运行提供环境。该非易失性存储介质可以是非易失性计算机可读存储介质。网络接口用于与终端进行网络通信。本领域技术人员可以理解，图2中示出的结构，仅仅是与本申请方案相关的部分结构的框图，并不构成对本申请方案所应用于其上的服务器的限定，具体地服务器可以包括比图中所示更多或更少的部件，或者组合某些部件，或者具有不同的部件布置。
在其中一个实施例中，如图3所示，提供了一种医疗服务预约方法，该方法以应用于如图2中的服务器进行说明，包括：
步骤302，接收终端发送的与医疗服务对应的医疗服务购买标识。
医疗服务包括就医前的就诊预约、代挂号、就诊提醒服务和就医时的陪同、代排队、代取报告、代取药、协调医患关系服务以及就医结束后的代理赔服务；医疗服务购买标识是用户在系统中购买了上述服务产品后，系统下发的上述服务产品的电子卡卡号和卡密，用于用户对购买到的上述服务进行预约。
步骤304，若医疗服务购买标识与医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，医疗服务预约请求携带医疗服务的预约申请信息。
系统在接收到终端发送的医疗服务购买标识后，会通过与预存医疗服务购买标识进行对比来验证用户是否真的购买了该医疗服务；若对比一致，则验证通过，便接收终端发送的医疗服务预约请求，该医疗服务预约请求携带医疗服务申请信息，具体包括：购买客户名称、购买客户联系方式，就诊人员名称，就诊人员性别、预约医院名称，预约科室名称，预约就诊时间、预约专家与否等。
步骤306，将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请。
第三方服务平台可以是医院预约管理系统，也可以是与医院管理系统对接的其他系统，如负责预约、代挂号、协调医患关系等的医疗服务对接系统。
步骤308，获取第三方服务平台的预约申请结果，并将预约申请结果发送给终端。
系统在将终端发送的医疗服务预约申请信息发送给第三方服务平台后，获取第三方服务平台的预约申请结果，并将预约申请结果发送给终端。将预约申请结果发送给终端，可根据预约申请信息中的客户联系方式来实现。
将接收到的医疗服务预约申请信息转发给第三方服务平台，以使第三方服务平台执行 预约申请，而不是直接执行预约申请。当直接执行预约申请的平台(如医院预约管理系统)发生故障时，用户仍然可以进行医疗服务预约申请，而不需要等到直接执行预约申请的平台恢复正常，再进行一次预约申请，从而提高了用户的医疗服务预约效率。
在其中一个实施例中，在接收医疗服务预约请求的步骤之前，还包括：查找与医疗服务购买标识对应的购买记录和预约成功记录；若购买记录的个数大于预约成功记录的个数，且存在医疗服务购买标识的接收时间与医疗服务购买标识对应的购买时间的差值在第一有效时间范围内的购买记录，则进入接收医疗服务预约请求的步骤。
医疗服务对应的购买记录的个数大于医疗服务对应的预约成功记录的个数，表明对于已购买多次的同一医疗服务，用户还有未使用的记录；医疗服务购买标识的接收时间与医疗服务购买标识对应的购买时间的差值在第一有效时间范围内(如不超过1年)，表明用户购买的医疗服务处于有效期限内；两者相结合，即用户还有未使用的且在有效期内的医疗服务，则对于该医疗服务，用户可进行预约申请。
在一个是实施例中，在接收医疗服务预约请求的步骤之后，还包括：根据预先设置的校验规则校验预约申请信息；若校验通过，则进入步骤306。
预设的校验规则包括逻辑校验规则和逻辑校验规则。物理校验规则用于校验预约申请信息的完整性，如用户必须填写的预约就诊时间，预约就诊医院是否均已填写；逻辑校验规则用于验证用户填写的预约申请信息是否合乎逻辑，如医疗服务的购买客户姓名是否由2-4个汉字组成，且第一个汉字在姓氏列表中等。
通过对接收到的预约申请信息进行校验，过滤掉了非法的预约申请信息，保证了预约申请信息的数据完整性和逻辑合理性。
在其中一个实施例中，在获取第三方服务平台的预约申请结果之后，还包括：若预约申请结果为预约失败，则记录预约失败的次数；检测预约失败的次数是否小于预设次数；若是，则返回至将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤；若否，则在预设异步任务表中为预约申请信息添加异步预约任务记录；若在预设异步任务表中检测到有未处理的异步预约任务记录，则获取与异步预约任务记录对应的预约申请信息，并返回至将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
为了预防执行医疗服务预约申请的第三方服务平台发生短暂性故障，导致预约申请结果为预约失败，设置了预约失败的最大次数，即预设次数(如3次)。当预约失败的次数小于预设次数，则继续向第三方服务平台发送预约申请信息，获取第三方服务平台执行预约申请后返回的预约申请结果，直至预约失败次数达到预设次数。此时认为执行医疗服务预约申请的第三方服务平台发生了较为严重的故障，短暂时间内无法恢复正常，则在异步预约任务表中为预约失败的医疗服务预约请求创建异步预约任务记录。再定期检测异步预约任务表中是否有未处理的异步预约任务记录。若有，则获取与该异步预约任务记录对应的预约申请信息，将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约 申请，再获取第三方服务平台的预约申请结果，并将预约申请结果发送给终端，从而提高预约成功率。
在其中一个实施例中，如图4所示，提供了一种医疗服务预约取消方法，包括：
步骤402，接收终端发送的医疗服务预约取消请求。
当用户在预约成功后，因临时有事不能在预约就诊的时间前往预约医院，可通过发送医疗服务预约取消请求取消已预约成功的医疗服务。
步骤404，若医疗服务预约取消请求的接收时间与预约就诊时间的差值在第二有效时间范围内，则将医疗服务预约取消请求发送给第三方服务平台，以使第三方服务平台执行预约取消申请。
给用户发送预约取消请求的时间设置了一个时间范围，当用户发送预约取消请求的时间(或系统接收预约取消请求的时间)与用户在预约申请时输入或选择的预约就诊时间相差在预设时间范围内(即第二有效时间范围内，如24小时内)，则判定此次对于已预约成功的医疗服务的取消有效。
步骤406，获取第三方服务平台的预约取消申请结果，并将预约取消申请结果发送给终端。
在判定用户的医疗服务预约取消请求为有效请求后，获取第三方服务平台的预约取消申请结果，并将预约取消申请结果发送给用户终端。将预约申请结果发送给终端，可根据预约申请信息中的客户联系方式来实现。
用户可在距离预约就诊时间的有效时间范围内取消医疗服务的预约就诊，避免了用户因临时有事无法前往医院就诊而浪费了购买的医疗服务。
在其中一个实施例中，如图5所示，提供了另一种医疗服务预约方法，包括：
步骤502，接收终端发送的与医疗服务对应的医疗服务购买标识。
医疗服务包括就医前的就诊预约、代挂号、就诊提醒服务和就医时的陪同、代排队、代取报告、代取药、协调医患关系服务以及就医结束后的代理赔服务；医疗服务购买标识是用户在系统中购买了上述服务产品后，系统下发的上述服务产品的电子卡卡号和卡密，用于用户对购买到的上述服务进行预约。
步骤504，若医疗服务购买标识与医疗服务对应的预存医疗服务购买标识对比一致，则查找与医疗服务购买标识对应的购买记录和预约成功记录。
预存医疗服务购买标识是在用户完成了对医疗服务的购买后，系统根据与医疗服务对应的预设电子卡卡号生成规则生成该医疗服务的电子卡卡号，根据与医疗服务对应的预设电子卡密码生成规则生成该医疗服务的电子卡密码。
步骤506，若购买记录的个数大于预约成功记录的个数，且存在医疗服务购买标识的接收时间与医疗服务购买标识对应的购买时间的差值在第一有效时间范围内的购买记录，则接收医疗服务预约请求，医疗服务预约请求携带医疗服务的预约申请信息。
医疗服务对应的购买记录的个数大于医疗服务对应的预约成功记录的个数，表明对于 已购买多次的同一医疗服务，用户还有未使用的记录；医疗服务购买标识的接收时间与医疗服务购买标识对应的购买时间的差值在第一有效时间范围内(如不超过1年)，表明用户购买的医疗服务处于有效期限内；两者相结合，即用户还有未使用的且在有效期内的医疗服务，则对于该医疗服务，用户可进行预约申请。
步骤508，根据预先设置的校验规则校验预约申请信息。
预设的校验规则包括逻辑校验规则和逻辑校验规则。物理校验规则用于校验预约申请信息的完整性；逻辑校验规则用于验证用户填写的预约申请信息是否合乎逻辑。
步骤510，若校验通过，则将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请。
步骤512，获取第三方服务平台的预约申请结果，并将预约申请结果发送给终端。
若预约申请结果为预约失败，则记录预约失败的次数，判断预约失败的次数是否小于预设次数(如5次)。若是，则继续将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请，并获取预约申请结果，直至预约申请结果为预约失败的次数等于预设次数。将预约失败结果发送给用户终端，并在预设异步任务表中为预约申请信息添加异步预约任务记录，定期检测预设异步任务表中是否有未处理的异步预约任务记录。若是，则获取与异步预约任务记录对应的预约申请信息，将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请。获取预约申请结果，并将预约申请结果发送给用户终端。
步骤514，接收终端发送的医疗服务预约取消请求。
当用户在预约成功后，因临时有事不能在预约就诊的时间前往预约医院，可通过发送医疗服务预约取消请求取消已预约成功的医疗服务。
步骤516，若医疗服务预约取消请求的接收时间与预约就诊时间的差值在第二有效时间范围内，则将医疗服务预约取消请求发送给第三方服务平台，以使第三方服务平台执行预约取消申请。
给用户发送预约取消请求的时间设置了一个时间范围，当用户发送预约取消请求的时间(或系统接收预约取消请求的时间)与用户在预约申请时输入或选择的预约就诊时间相差在预设时间范围内(即第二有效时间范围内，如24小时内)，则判定此次对于已预约成功的医疗服务的取消有效。
步骤518，获取第三方服务平台的预约取消申请结果，并将预约取消申请结果发送给终端。
在判定用户的医疗服务预约取消请求为有效请求后，获取第三方服务平台的预约取消申请结果，并将预约取消申请结果发送给用户终端。将预约申请结果发送给终端，可根据预约申请信息中的客户联系方式来实现。
增加的预约申请信息校验步骤，保证了预约申请信息的数据完整性和逻辑合理性；对预约失败的预约申请设置预设次数的转发预约申请请求，当预约失败的预约申请超过预设 次数，为该预约申请创建异步预约任务记录。再检测出该未处理的异步预约任务记录，获取与该异步预约任务记录对应的预约申请信息。将预约申请信息发送执行预约申请的平台，再从该平台处获取申请结果，并将预约申请结果发送给终端。避免了因执行预约申请的平台发生故障而导致预约失败，从而提高预约成功率；同时，用户可在距离预约就诊时间的有效时间范围内取消医疗服务的预约就诊，避免了用户因临时有事无法前往医院就诊而浪费了购买的医疗服务。
应该理解的是，虽然图3-5的流程图中的各个步骤按照箭头的指示依次显示，但是这些步骤并不是必然按照箭头指示的顺序依次执行。除非本文中有明确的说明，这些步骤的执行并没有严格的顺序限制，这些步骤可以以其它的顺序执行。而且，图3-5中的至少一部分步骤可以包括多个子步骤或者多个阶段，这些子步骤或者阶段并不必然是在同一时刻执行完成，而是可以在不同的时刻执行，这些子步骤或者阶段的执行顺序也不必然是依次进行，而是可以与其它步骤或者其它步骤的子步骤或者阶段的至少一部分轮流或者交替地执行。
在其中一个实施例中，如图6所示，提供了一种医疗服务预约装置，包括：购买标识接收模块602，用于接收终端发送的与医疗服务对应的医疗服务购买标识；预约请求接收模块604，用于若医疗服务购买标识与医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，医疗服务预约请求携带医疗服务的预约申请信息；预约申请信息发送模块606，用于将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；预约申请结果获取模块608，用于获取第三方服务平台的预约申请结果；及预约申请结果发送模块610，用于将预约申请结果发送给终端。
在其中一个实施例中，上述装置还包括：记录查找模块，用于查找与医疗服务购买标识对应的购买记录和预约成功记录；及预约请求接收模块604，用于若购买记录的个数大于预约成功记录的个数，且存在医疗服务购买标识的接收时间与医疗服务购买标识对应的购买时间的差值在第一有效时间范围内的购买记录，则进入接收医疗服务预约请求的步骤。
在其中一个实施例中，上述装置还包括：预约申请信息校验模块，用于根据预先设置的校验规则校验预约申请信息；及预约申请信息发送模块，用于若校验通过，则进入将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
在其中一个实施例中，预约申请结果获取模块608还用于若预约申请结果为预约失败，则记录预约失败的次数；判断预约失败的次数是否小于预设次数。预约申请信息发送模块610，还用于若预约失败的次数若小于预设次数，则返回至将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤；若预约失败的次数若大于或等于预设次数，则在预设异步任务表中为预约申请信息添加异步预约任务记录；及若在预设异步任务表中检测到有未处理的异步预约任务记录，则获取与异步预约任务记录对应的预约申请信息，并返回至将预约申请信息发送给第三方服务平台，以使第三方服务平台执行 预约申请的步骤。
在其中一个实施例中，如图7所示，提供了另一种医疗服务预约装置，包括：预约取消请求接收模块702，用于接收终端发送的医疗服务预约取消请求；预约取消请求发送模块704，用于若医疗服务预约取消请求的接收时间与预约就诊时间的差值在第二有效时间范围内，则将医疗服务预约取消请求发送给第三方服务平台，以使第三方服务平台执行预约取消申请；预约取消申请结果获取模块706，用于获取第三方服务平台的预约取消申请结果；及预约取消申请结果发送模块708，用于将预约取消申请结果发送给终端。
在其中一个实施例中，如图8所示，提供了又一种医疗服务预约装置，包括：购买标识接收模块802，用于接收终端发送的与医疗服务对应的医疗服务购买标识；记录查找模块804，用于若医疗服务购买标识与医疗服务对应的预存医疗服务购买标识对比一致，则查找与医疗服务购买标识对应的购买记录和预约成功记录；预约请求接收模块806，用于若购买记录的个数大于预约成功记录的个数，且存在医疗服务购买标识的接收时间与医疗服务购买标识对应的购买时间的差值在第一有效时间范围内的购买记录，则接收医疗服务预约请求，医疗服务预约请求携带医疗服务的预约申请信息；预约申请信息校验模块808，用于根据预先设置的校验规则校验预约申请信息；预约申请信息发送模块810，用于若校验通过，则将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；预约申请结果获取模块812，用于获取第三方服务平台的预约申请结果；预约申请结果发送模块814，用于将预约申请结果发送给终端；预约取消请求接收模块816，用于接收终端发送的医疗服务预约取消请求；预约取消请求发送模块818，用于若医疗服务预约取消请求的接收时间与预约就诊时间的差值在第二有效时间范围内，则将医疗服务预约取消请求发送给第三方服务平台，以使第三方服务平台执行预约取消申请；预约取消申请结果获取模块820，用于获取第三方服务平台的预约取消申请结果；及预约取消申请结果发送模块822，用于将预约取消申请结果发送给终端。
关于医疗服务预约装置的具体限定可以参见上文中对于交易文件处理方法的限定，在此不再赘述。上述医疗服务预约装置中的各个模块可全部或部分通过软件、硬件及其组合来实现。上述各模块可以硬件形式内嵌于或独立于计算机设备中的处理器中，也可以以软件形式存储于计算机设备中的存储器中，以便于处理器调用执行以上各个模块对应的操作。
一个或多个存储有计算机可读指令的非易失性计算机可读存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：接收终端发送的与医疗服务对应的医疗服务购买标识；若医疗服务购买标识与医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，医疗服务预约请求携带医疗服务的预约申请信息；将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；及获取第三方服务平台的预约申请结果，并将预约申请结果发送给终端。
在其中一个实施例中，计算机可读指令被处理器执行时，所执行的进入接收医疗服务 预约请求的步骤，包括以下步骤：查找与医疗服务购买标识对应的购买记录和预约成功记录；及若购买记录的个数大于预约成功记录的个数，且存在医疗服务购买标识的接收时间与医疗服务购买标识对应的购买时间的差值在第一有效时间范围内的购买记录，则接收医疗服务预约请求。
在其中一个实施例中，计算机可读指令被处理器执行时，所执行的将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤，包括以下步骤：根据预先设置的校验规则校验预约申请信息；及若校验通过，则将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请。
在其中一个实施例中，计算机可读指令被处理器执行时，在所执行的获取第三方服务平台的预约申请结果的步骤之后，还执行以下步骤：若预约申请结果为预约失败，则记录预约失败的次数；判断预约失败的次数是否小于预设次数；若是，则返回至将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤；若否，则在预设异步任务表中为预约申请信息添加异步预约任务记录；及若在预设异步任务表中检测到有未处理的异步预约任务记录，则获取与异步预约任务记录对应的预约申请信息，并返回至将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
在其中一个实施例中，计算机可读指令被处理器执行时还执行以下步骤：接收终端发送的医疗服务预约取消请求；及若医疗服务预约取消请求的接收时间与预约就诊时间的差值在第二有效时间范围内，则将医疗服务预约取消请求发送给第三方服务平台，以使第三方服务平台执行预约取消申请；获取第三方服务平台的预约取消申请结果，并将预约取消申请结果发送给终端。
一种计算机设备，包括存储器和一个或多个处理器，存储器中储存有计算机可读指令，计算机可读指令被处理器执行时，使得一个或多个处理器执行以下步骤：接收终端发送的与医疗服务对应的医疗服务购买标识；若医疗服务购买标识与医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，医疗服务预约请求携带医疗服务的预约申请信息；将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；及获取第三方服务平台的预约申请结果，并将预约申请结果发送给终端。
在其中一个实施例中，处理器执行计算机可读指令时，所执行的接收医疗服务预约请求的步骤，包括以下步骤：查找与医疗服务购买标识对应的购买记录和预约成功记录；及若购买记录的个数大于预约成功记录的个数，且存在医疗服务购买标识的接收时间与医疗服务购买标识对应的购买时间的差值在第一有效时间范围内的购买记录，则接收医疗服务预约请求。
在其中一个实施例中，处理器执行计算机可读指令时，所执行的将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤，包括以下步骤：根据预先设置的校验规则校验预约申请信息；及若校验通过，则将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请。
在其中一个实施例中，处理器执行计算机可读指令时，在所执行的获取第三方服务平台的预约申请结果的步骤之后，还执行以下步骤：若预约申请结果为预约失败，则记录预约失败的次数；判断预约失败的次数是否小于预设次数；若是，则返回至将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤；若否，则在预设异步任务表中为预约申请信息添加异步预约任务记录；及若在预设异步任务表中检测到有未处理的异步预约任务记录，则获取与异步预约任务记录对应的预约申请信息，并返回至将预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
在其中一个实施例中，处理器执行计算机可读指令时还执行以下步骤：接收终端发送的医疗服务预约取消请求；若医疗服务预约取消请求的接收时间与预约就诊时间的差值在第二有效时间范围内，则将医疗服务预约取消请求发送给第三方服务平台，以使第三方服务平台执行预约取消申请；及获取第三方服务平台的预约取消申请结果，并将预约取消申请结果发送给终端。
本领域普通技术人员可以理解实现上述实施例方法中的全部或部分流程，是可以通过计算机可读指令来指令相关的硬件来完成，所述的计算机可读指令可存储于一非易失性计算机可读取存储介质中，该计算机可读指令在执行时，可包括如上述各方法的实施例的流程。本申请所提供的各实施例中所使用的对存储器、存储、数据库或其它介质的任何引用，均可包括非易失性和/或易失性存储器。非易失性存储器可包括只读存储器(ROM)、可编程ROM(PROM)、电可编程ROM(EPROM)、电可擦除可编程ROM(EEPROM)或闪存。易失性存储器可包括随机存取存储器(RAM)或者外部高速缓冲存储器。作为说明而非局限，RAM以多种形式可得，诸如静态RAM(SRAM)、动态RAM(DRAM)、同步DRAM(SDRAM)、双数据率SDRAM(DDRSDRAM)、增强型SDRAM(ESDRAM)、同步链路(Synchlink)DRAM(SLDRAM)、存储器总线(Rambus)直接RAM(RDRAM)、直接存储器总线动态RAM(DRDRAM)、以及存储器总线动态RAM(RDRAM)等。
以上所述实施例的各技术特征可以进行任意的组合，为使描述简洁，未对上述实施例中的各个技术特征所有可能的组合都进行描述，然而，只要这些技术特征的组合不存在矛盾，都应当认为是本说明书记载的范围。
以上所述实施例仅表达了本申请的几种实施方式，其描述较为具体和详细，但并不能因此而理解为对发明专利范围的限制。应当指出的是，对于本领域的普通技术人员来说，在不脱离本申请构思的前提下，还可以做出若干变形和改进，这些都属于本申请的保护范围。因此，本申请专利的保护范围应以所附权利要求为准。
Claims (20)
- 一种医疗服务预约方法，包括：接收终端发送的与医疗服务对应的医疗服务购买标识；若医疗服务购买标识与所述医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，所述医疗服务预约请求携带医疗服务的预约申请信息；将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；及获取第三方服务平台的预约申请结果，并将所述预约申请结果发送给所述终端。
- 根据权利要求1所述的方法，其特征在于，在所述接收医疗服务预约请求之前，还包括：查找与所述医疗服务购买标识对应的购买记录和预约成功记录；及若所述购买记录的个数大于所述预约成功记录的个数，且存在所述医疗服务购买标识的接收时间与所述医疗服务购买标识对应的购买时间的差值在第一有效时间范围内的购买记录，则进入接收医疗服务预约请求的步骤。
- 根据权利要求1所述的方法，其特征在于，在所述接收医疗服务预约请求之后，还包括：根据预先设置的校验规则校验所述预约申请信息；及若校验通过，则进入将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
- 根据权利要求1所述的方法，其特征在于，在所述获取第三方服务平台的预约申请结果之后，还包括：若预约申请结果为预约失败，则记录预约失败的次数；判断所述预约失败的次数是否小于预设次数；若是，则返回至将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤；及若否，则在预设异步任务表中为所述预约申请信息添加异步预约任务记录；若在预设异步任务表中检测到有未处理的异步预约任务记录，则获取与所述异步预约任务记录对应的预约申请信息，并返回至将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
- 根据权利要求1所述的方法，其特征在于，所述预约申请信息包括预约就诊时间；所述方法还包括：接收终端发送的医疗服务预约取消请求；若所述医疗服务预约取消请求的接收时间与所述预约就诊时间的差值在第二有效时间范围内，则将所述医疗服务预约取消请求发送给第三方服务平台，以使第三方服务平台执行预约取消申请；及获取第三方服务平台的预约取消申请结果，并将所述预约取消申请结果发送给所述终 端。
- 一种医疗服务预约装置，包括：购买标识接收模块，用于接收终端发送的与医疗服务对应的医疗服务购买标识；预约请求接收模块，用于若医疗服务购买标识与所述医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，所述医疗服务预约请求携带医疗服务的预约申请信息；预约申请信息发送模块，用于将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；预约申请结果获取模块，用于获取第三方服务平台的预约申请结果；及预约申请结果发送模块，用于将所述预约申请结果发送给所述终端。
- 根据权利要求6所述的装置，其特征在于，所述装置还包括：记录查找模块，用于查找与所述医疗服务购买标识对应的购买记录和预约成功记录；及所述预约请求接收模块，用于若所述购买记录的个数大于所述预约成功记录的个数，且存在所述医疗服务购买标识的接收时间与所述医疗服务购买标识对应的购买时间的差值在第一有效时间范围内的购买记录，则进入接收医疗服务预约请求的步骤。
- 根据权利要求6所述的装置，其特征在于，所述装置还包括：预约申请信息校验模块，用于根据预先设置的校验规则校验所述预约申请信息；及所述预约申请信息发送模块，用于若校验通过，则进入将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
- 根据权利要求6所述的装置，其特征在于，所述预约申请结果获取模块还用于若预约申请结果为预约失败，则记录预约失败的次数；判断所述预约失败的次数是否小于预设次数；及所述预约申请信息发送模块还用于若是，则返回至将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤；及若否，则在预设异步任务表中为所述预约申请信息添加异步预约任务记录；若在预设异步任务表中检测到有未处理的异步预约任务记录，则获取与所述异步预约任务记录对应的预约申请信息，并返回至将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
- 根据权利要求6所述的装置，其特征在于，所述装置还包括：预约取消请求接收模块，用于接收终端发送的医疗服务预约取消请求；预约取消请求发送模块，用于若所述医疗服务预约取消请求的接收时间与所述预约就诊时间的差值在第二有效时间范围内，则将所述医疗服务预约取消请求发送给第三方服务平台，以使第三方服务平台执行预约取消申请；预约取消申请结果获取模块，用于获取第三方服务平台的预约取消申请结果；及预约取消申请结果发送模块，用于将所述预约取消申请结果发送给所述终端。
- 一个或多个存储有计算机可读指令的非易失性计算机可读存储介质，所述计算机可读指令被一个或多个处理器执行时，使得所述一个或多个处理器执行以下步骤：接收终端发送的与医疗服务对应的医疗服务购买标识；若医疗服务购买标识与所述医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，所述医疗服务预约请求携带医疗服务的预约申请信息；将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；及获取第三方服务平台的预约申请结果，并将所述预约申请结果发送给所述终端。
- 根据权利要求11所述的存储介质，其特征在于，所述计算机可读指令被所述处理器执行时，在所执行的所述接收医疗服务预约请求的步骤之前，还包括执行以下步骤：查找与所述医疗服务购买标识对应的购买记录和预约成功记录；及若所述购买记录的个数大于所述预约成功记录的个数，且存在所述医疗服务购买标识的接收时间与所述医疗服务购买标识对应的购买时间的差值在第一有效时间范围内的购买记录，则进入接收医疗服务预约请求的步骤。
- 根据权利要求11所述的存储介质，其特征在于，所述计算机可读指令被所述处理器执行时，在所执行的所述接收医疗服务预约请求的步骤之后，还包括执行以下步骤：根据预先设置的校验规则校验所述预约申请信息；及若校验通过，则进入将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
- 根据权利要求11所述的存储介质，其特征在于，所述计算机可读指令被所述处理器执行时，在所执行的所述获取第三方服务平台的预约申请结果的步骤之后，还包括执行以下步骤：若预约申请结果为预约失败，则记录预约失败的次数；判断所述预约失败的次数是否小于预设次数；若是，则返回至将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤；及若否，则在预设异步任务表中为所述预约申请信息添加异步预约任务记录；若在预设异步任务表中检测到有未处理的异步预约任务记录，则获取与所述异步预约任务记录对应的预约申请信息，并返回至将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
- 根据权利要求11所述的存储介质，其特征在于，所述预约申请信息包括预约就诊时间；所述计算机可读指令被所述处理器执行时还执行以下步骤：接收终端发送的医疗服务预约取消请求；若所述医疗服务预约取消请求的接收时间与所述预约就诊时间的差值在第二有效时间范围内，则将所述医疗服务预约取消请求发送给第三方服务平台，以使第三方服务平台执行预约取消申请；及获取第三方服务平台的预约取消申请结果，并将所述预约取消申请结果发送给所述终端。
- 一种计算机设备，包括存储器及一个或多个处理器，所述存储器中储存有计算机可读指令，所述计算机可读指令被所述一个或多个处理器执行时，使得所述一个或多个处理器执行以下步骤：接收终端发送的与医疗服务对应的医疗服务购买标识；若医疗服务购买标识与所述医疗服务对应的预存医疗服务购买标识对比一致，则接收医疗服务预约请求，所述医疗服务预约请求携带医疗服务的预约申请信息；将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请；及获取第三方服务平台的预约申请结果，并将所述预约申请结果发送给所述终端。
- 根据权利要求16所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时，在所执行的所述接收医疗服务预约请求的步骤之前，还包括执行以下步骤：查找与所述医疗服务购买标识对应的购买记录和预约成功记录；及若所述购买记录的个数大于所述预约成功记录的个数，且存在所述医疗服务购买标识的接收时间与所述医疗服务购买标识对应的购买时间的差值在第一有效时间范围内的购买记录，则进入接收医疗服务预约请求的步骤。
- 根据权利要求16所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时，在所执行的所述接收医疗服务预约请求的步骤之后，还包括执行以下步骤：根据预先设置的校验规则校验所述预约申请信息；及若校验通过，则进入将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
- 根据权利要求16所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时，在所执行的所述获取第三方服务平台的预约申请结果的步骤之后，还包括执行以下步骤：若预约申请结果为预约失败，则记录预约失败的次数；判断所述预约失败的次数是否小于预设次数；若是，则返回至将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤；及若否，则在预设异步任务表中为所述预约申请信息添加异步预约任务记录；若在预设异步任务表中检测到有未处理的异步预约任务记录，则获取与所述异步预约任务记录对应的预约申请信息，并返回至将所述预约申请信息发送给第三方服务平台，以使第三方服务平台执行预约申请的步骤。
- 根据权利要求16所述的计算机设备，其特征在于，所述预约申请信息包括预约就诊时间；所述处理器执行所述计算机可读指令时还执行以下步骤：接收终端发送的医疗服务预约取消请求；若所述医疗服务预约取消请求的接收时间与所述预约就诊时间的差值在第二有效时间范围内，则将所述医疗服务预约取消请求发送给第三方服务平台，以使第三方服务平台执行预约取消申请；及获取第三方服务平台的预约取消申请结果，并将所述预约取消申请结果发送给所述终端。
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| CN105574595A (zh) * | 2015-12-10 | 2016-05-11 | 黄丽婷 | 一种医疗挂号方法 |
| CN105654180A (zh) * | 2015-12-24 | 2016-06-08 | 天津智慧通联科技有限公司 | 一种预约挂号方法、装置及系统 |
| CN105827621A (zh) * | 2016-04-25 | 2016-08-03 | 上海众人网络安全技术有限公司 | 一种基于互联网的预约平台登录系统及其登录方法 |
| CN107798405A (zh) * | 2017-07-24 | 2018-03-13 | 平安科技（深圳）有限公司 | 医疗服务预约方法、装置、存储介质和计算机设备 |
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