WO2018223350A1 - 一种智能酒店管理方法及系统 - Google Patents
一种智能酒店管理方法及系统 Download PDFInfo
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- WO2018223350A1 WO2018223350A1 PCT/CN2017/087628 CN2017087628W WO2018223350A1 WO 2018223350 A1 WO2018223350 A1 WO 2018223350A1 CN 2017087628 W CN2017087628 W CN 2017087628W WO 2018223350 A1 WO2018223350 A1 WO 2018223350A1
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
Definitions
- the invention relates to the field of hotel services, in particular to a smart hotel management method and system.
- the object of the present invention is to provide a smart hotel management method and system, which can quickly check-in or check-out procedures, reduce the workload of hotel staff and reduce operating costs.
- a smart hotel management method including:
- Obtaining user subscription information where the user subscription information includes at least user identity information and user order information;
- the fee information is determined according to the user order information and the user check-out time information, and is sent to the user end;
- the method further comprises: acquiring door lock state information in the room, and if the door lock state is an external lock, the room is powered off, and if the door lock state is an internal lock, power is supplied to the room.
- the method further comprises: acquiring electrical control information sent by the user terminal, and controlling power supply of the electrical appliances in the room according to the electrical control information.
- the step of verifying the user subscription information comprises: performing matching in the preset database according to the user identity information, and verifying if the corresponding information is matched.
- the step of verifying the user subscription information further comprises: if the corresponding user identity information is not matched, verifying the clarity of the identity data of the user and the validity of the identity information, and if the verification is passed, the user orders are The user's order date and the scheduled room in the information are verified, and all available rooms and dates are displayed.
- the invention discloses an intelligent hotel management system, which comprises:
- a first obtaining module configured to acquire user subscription information, where the user subscription information includes at least user identity information and user order information;
- a first processing module configured to verify user subscription information, and if the verification is passed, issue payment information
- a second obtaining module configured to obtain payment success information, generate key information including customer check-in information, and send the key information to the user end;
- a second processing module configured to acquire the input key information, and match the obtained key information with the preset key information, and if the matching is consistent, unlocking;
- a third obtaining module configured to obtain user check-out information, where the user check-out information includes at least a check-out time information of the user;
- a third processing module configured to determine the fee information according to the user order information and the user check-out time information, and send the cost information to the user end;
- the fourth processing module is configured to obtain payment success information, modify or delete the preset key information, and power off the check-out room.
- the system further includes a fifth processing module, configured to acquire the door lock state information in the room, and if the door lock state is an external lock, the room is powered off, and if the door lock state is an internal lock, the room is in the room powered by.
- a fifth processing module configured to acquire the door lock state information in the room, and if the door lock state is an external lock, the room is powered off, and if the door lock state is an internal lock, the room is in the room powered by.
- the system further includes a sixth processing module, configured to acquire electrical control information sent by the user terminal, and control power supply of the electrical appliances in the room according to the electrical control information.
- a sixth processing module configured to acquire electrical control information sent by the user terminal, and control power supply of the electrical appliances in the room according to the electrical control information.
- the first processing module is specifically configured to perform matching in the preset database according to the user identity information, and if the corresponding information is matched, the verification is passed.
- the first processing module is further configured to verify the clarity of the user identity data and the validity of the identity information if the corresponding user identity information is not matched, and if the verification is passed, the user order information is The user's order date and the scheduled room are verified, and all available rooms and dates are displayed.
- the smart hotel management method of the present invention includes, for example, acquiring user reservation information, the user reservation information includes at least user identity information and user order information; verifying the user reservation information, and if the verification is passed, issuing payment information; obtaining payment success information, generating The key information including the customer check-in information is sent to the user terminal; the input key information is obtained, and the obtained key information is matched with the preset key information, and if the matching is consistent, the lock is unlocked;
- the user check-out information includes at least user check-out time information; the fee information is determined according to the user order information and the user check-out time information, and is sent to the user terminal; the payment success information is obtained, and the preset key information is modified or deleted, and The check out room is powered off.
- the hotel's server can send the key information to the client.
- the user can unlock the lock, including the lock of the hotel door and the door lock of the room, so that the user can help himself. After staying, you don't need to go to the hotel counter to wait for the waiter to handle it, reducing the workload of the hotel staff, thus saving time, improving the efficiency of the stay, and saving the hotel.
- the hotel's server will determine the final fee based on the user's check-out time and check-in time, and the user just The initial payment is compared. The calculation requires the user to make up the payment or return the partial fee to the user.
- the key information previously set on the door lock can be modified or deleted, so that the user can no longer pass the previous key. The information opens the door lock and powers off the room where the user stayed before, so that the user completes the self-checkout, does not need to go to the hotel counter to wait for the waiter to handle, reducing the workload of the hotel staff, thereby saving time and improving the retirement. Room efficiency, the hotel also saves costs.
- FIG. 1 is a flow chart of a smart hotel management method according to an embodiment of the present invention.
- FIG. 2 is a schematic diagram of an intelligent hotel management system according to an embodiment of the present invention.
- Computer devices include user devices and network devices.
- the user equipment or the user terminal includes but is not limited to a computer, a smart phone, a PDA, etc.;
- the network device includes but is not limited to a single network server, a server group composed of multiple network servers, or a cloud computing-based computer or network server. cloud.
- the computer device can operate alone to carry out the invention, and can also access the network and implement the invention through interoperation with other computer devices in the network.
- the network in which the computer device is located includes, but is not limited to, the Internet, a wide area network, a metropolitan area network, a local area network, a VPN network, and the like.
- first means “first,” “second,” and the like may be used herein to describe the various elements, but the elements should not be limited by these terms, and the terms are used only to distinguish one element from another.
- the term “and/or” used herein includes any and all combinations of one or more of the associated listed items. When a unit is referred to as being “connected” or “coupled” to another unit, it can be directly connected or coupled to the other unit, or an intermediate unit can be present.
- a smart hotel management method including:
- S106 Determine fee information according to user order information and user check-out time information, and send the cost information to the user end;
- the smart hotel management method of the present invention includes, for example, acquiring user reservation information, the user reservation information includes at least user identity information and user order information; verifying the user reservation information, and if the verification is passed, issuing payment information; obtaining payment success information, generating The key information including the customer check-in information is sent to the user terminal; the input key information is obtained, and the obtained key information is matched with the preset key information, and if the matching is consistent, the lock is unlocked;
- the user check-out information includes at least user check-out time information; the fee information is determined according to the user order information and the user check-out time information, and is sent to the user terminal; the payment success information is obtained, and the preset key information is modified or deleted, and The check out room is powered off.
- the hotel's server can send the key information to the client.
- the user can unlock the lock, including the lock of the hotel door and the door lock of the room, so that the user can help himself. After staying, you don't need to go to the hotel counter to wait for the waiter to handle it, reducing the workload of the hotel staff, thus saving time, improving the efficiency of the stay, and saving the hotel.
- the hotel's server will determine the final fee based on the user's check-out time and check-in time, and the user just The initial payment is compared. The calculation requires the user to make up the payment or return the partial fee to the user.
- the key information previously set on the door lock can be modified or deleted, so that the user can no longer pass the previous key. The information opens the door lock and powers off the room where the user stayed before, so that the user completes the self-checkout, does not need to go to the hotel counter to wait for the waiter to handle, reducing the workload of the hotel staff, thereby saving time and improving the retirement. Room efficiency, the hotel also saves costs.
- the user subscription information includes user identity information, such as the user's identity card information.
- ID card images such as the front and back of the ID card and the license photo, ID number, ID card address, the name of the issuing authority, etc.
- the user reservation information also includes the user's order information, such as what type of room the user needs, when to check in from when to when, when to check out, etc., where the user can book on a daily basis or on a monthly basis, the hotel The interface can be displayed and adjusted differently according to the needs of the user.
- the user reservation information may also include other information such as the user's name, the user's mobile phone number, the user's gender, the user's hobbies, etc., thereby making it easier to contact the user.
- the identity of the user is mainly verified, whether the identity of the user is legal, whether there is a violation of the law, and the like, to ensure the stability and security of the society.
- Verification can also check the room booked by the user and the date of the reservation to see if the room and date the user needs are present. If it does not exist, the user can be prompted and the user can re-book. Verification can also be verification of other information about the user, such as the user's mobile number.
- the method verified in this embodiment may be that the system searches the database, for example, the verification of the ID number, or the verification by means of a verification code, such as verification of the mobile phone number, or verification by the hotel customer service by telephone. The manner of verification is not limited in this embodiment.
- the server success information is obtained in the server of the hotel, and the key information including the customer check-in information is generated and sent to the user terminal, and the room number reserved by the user, the address of the hotel, the time of the reservation, and the reservation are refunded.
- the time of the room and the like are sent to the user of the user, thereby facilitating the user's scheduling and the like.
- the user can pay by Alipay, WeChat, bank card, wallet between the square and the like when making payment.
- the amount paid can be a deposit, or it can be a total amount plus a deposit, etc., which can be adjusted according to actual needs.
- the user end of the user can input the key information to the corresponding location of the hotel, thereby unlocking.
- the key information may be a password, and the user inputs a password to unlock at the corresponding location; or may be a two-dimensional code, the user displays the two-dimensional code to the corresponding device, and then the authentication is performed after the correct verification; the key information may also be the fingerprint of the user. Characteristic information such as iris information is unlocked by this verification.
- a password lock corresponding to the key information, or a two-dimensional code scan, a fingerprint collector or the like can be installed, and these devices can be connected with the server of the hotel.
- the method further includes: acquiring door lock state information in the room, and if the door lock state is an external lock, powering off the room, and if the door lock state is an internal lock, supplying power to the room.
- the external lock is that the user closes the door lock outside the door, and the inner lock is for the user to close the door lock in the room.
- the external lock and the internal lock can be judged by the user when the door is locked, the handle of the lock is lifted or the internal lock button is prompted to prompt the user to open the button when the door is locked in the room, etc., thereby judging the door lock. Status, control room power.
- the method further includes: acquiring electrical control information transmitted by the user terminal, and controlling power supply of the electrical appliances in the room according to the electrical control information.
- the user can control the state of the appliance in the room through the user terminal, thereby facilitating the user to freely control.
- the step of verifying the user subscription information specifically includes: performing matching in the preset database according to the user identity information, and verifying the passage if the corresponding information is matched.
- the user can quickly pass the verification, allowing the user to book the room more quickly, saving time and effort.
- the user can also perform the method according to the present manner, thereby saving time spent booking the hotel and improving the efficiency of the reservation.
- the step of verifying the user subscription information further comprises: verifying the clarity of the user identity data and the validity of the identity information if the corresponding user identity information is not matched, and if verified, The user order date and the scheduled room in the user order information are verified, and all the spare rooms and dates are displayed.
- verifying the clarity of the user identity data and the validity of the identity information if the corresponding user identity information is not matched, and if verified, The user order date and the scheduled room in the user order information are verified, and all the spare rooms and dates are displayed.
- an embodiment of the present invention discloses an intelligent hotel management system, including:
- the first obtaining module 201 is configured to acquire user subscription information, where the user subscription information includes at least user identity information and user order information.
- the first processing module 202 is configured to verify user subscription information, and if the verification is passed, issue payment information;
- the second obtaining module 203 is configured to obtain payment success information, generate key information including customer check-in information, and send the key information to the user end;
- the second processing module 204 is configured to obtain the input key information, and match the obtained key information with the preset key information, and if the matching is consistent, the unlocking is performed;
- the third obtaining module 205 is configured to obtain user check-out information, where the user check-out information includes at least user check-out time information;
- the third processing module 206 is configured to determine the fee information according to the user order information and the user check-out time information, and send the fee information to the user end;
- the fourth processing module 207 is configured to obtain payment success information, modify or delete the preset key information, and power off the check-out room.
- the hotel's server can send the key information to the client.
- the user can unlock the lock, including the lock of the hotel door and the door lock of the room, so that the user can help himself. After staying, you don't need to go to the hotel counter to wait for the waiter to handle it, reducing the workload of the hotel staff, thus saving time, improving the efficiency of the stay, and saving the hotel.
- the hotel's server will determine the final fee based on the user's check-out time and check-in time, and the user just The initial payment is compared. The calculation requires the user to make up the payment or return the partial fee to the user.
- the key information previously set on the door lock can be modified or deleted, so that the user can no longer pass the previous key. The information opens the door lock and powers off the room where the user stayed before, so that the user completes the self-checkout, does not need to go to the hotel counter to wait for the waiter to handle, reducing the workload of the hotel staff, thereby saving time and improving the retirement. Room efficiency, the hotel also saves costs.
- the user subscription information includes user identity information, such as the user's ID card information, the ID card image, such as the front and back of the ID card and the license photo, the ID card number, the ID card address, and the name of the issuing institution.
- the user reservation information also includes the user's order information, such as what type of room the user needs, when to check in from when to when, when to check out, etc., where the user can book on a daily basis or on a monthly basis, the hotel The interface can be displayed and adjusted differently according to the needs of the user.
- the user reservation information may also include other information such as the user's name, the user's mobile phone number, the user's gender, the user's hobbies, etc., thereby making it easier to contact the user.
- the identity of the user is mainly verified, whether the identity of the user is legal, whether there is a violation of the law, and the like, to ensure the stability and security of the society. Verify that you can also check the room booked by the user and the date of the reservation to see if the room and date the user needs exist. If not, the user can be prompted. Rebook. Verification can also be verification of other information about the user, such as the user's mobile number.
- the method verified in this embodiment may be that the system searches the database, for example, the verification of the ID number, or the verification by means of a verification code, such as verification of the mobile phone number, or verification by the hotel customer service by telephone. The manner of verification is not limited in this embodiment.
- the server success information is obtained in the server of the hotel, and the key information including the customer check-in information is generated and sent to the user terminal, and the room number reserved by the user, the address of the hotel, the time of the reservation, and the reservation are refunded.
- the time of the room and the like are sent to the user of the user, thereby facilitating the user's scheduling and the like.
- the user can pay by Alipay, WeChat, bank card, wallet between the square and the like when making payment.
- the amount paid can be a deposit, or it can be a total amount plus a deposit, etc., which can be adjusted according to actual needs.
- the user end of the user can input the key information to the corresponding location of the hotel, thereby unlocking.
- the key information may be a password, and the user inputs a password to unlock at the corresponding location; or may be a two-dimensional code, the user displays the two-dimensional code to the corresponding device, and then the authentication is performed after the correct verification; the key information may also be the fingerprint of the user. Characteristic information such as iris information is unlocked by this verification.
- a password lock corresponding to the key information, or a two-dimensional code scan, a fingerprint collector or the like can be installed, and these devices can be connected with the server of the hotel.
- the system further includes a fifth processing module, configured to acquire door lock state information in the room, and if the door lock state is an external lock, power the room, if the door lock state is an internal lock, Power to the room.
- a fifth processing module configured to acquire door lock state information in the room, and if the door lock state is an external lock, power the room, if the door lock state is an internal lock, Power to the room.
- the external lock is that the user closes the door lock outside the door, and the inner lock is for the user to close the door lock in the room.
- the external lock and the internal lock can be judged by the user when the door is locked, the handle of the lock is lifted or the internal lock button is prompted to prompt the user to open the button when the door is locked in the room, etc., thereby judging the door lock. Status, control room power.
- the system further includes a sixth processing module, configured to acquire electrical control information sent by the user terminal, and control power supply of the electrical appliances in the room according to the electrical control information.
- a sixth processing module configured to acquire electrical control information sent by the user terminal, and control power supply of the electrical appliances in the room according to the electrical control information.
- the first processing module is specifically configured to: perform matching in the preset database according to the user identity information, and if the corresponding information is matched, verify the pass. So if the user has previously booked the room, then you can quickly pass the verification and make the user faster. Save time and effort by booking a room at a speed.
- the user when the user needs to renew, the user can also perform the method according to the present manner, thereby saving time spent booking the hotel and improving the efficiency of the reservation.
- the first processing module is further configured to verify the clarity of the user identity data and the validity of the identity information if the corresponding user identity information is not matched, and if the verification is passed, the user order is The user's order date and the scheduled room in the information are verified, and all available rooms and dates are displayed.
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Abstract
一种智能酒店管理方法及系统，该方法包括：获取用户预订信息，所述用户预订信息至少包括用户身份信息和用户订单信息（S101）；对用户预订信息进行核实，若核实通过则发出付款信息（S102）；获取付款成功信息，生成包含有客户入住信息的密钥信息，并发送到用户端（S103）；获取输入的密钥信息，将获取的密钥信息与预设密钥信息进行匹配，若匹配一致则开锁（S104）；获取用户退房信息，所述用户退房信息至少包括用户退房时间信息（S105）；根据用户订单信息和用户退房时间信息确定费用信息，并发送至用户端（S106）；获取付款成功信息，修改或删除预设密钥信息，并对该退房房间断电（S107）。这样减少酒店工作人员工作量，从而节省了时间，提高了入住和退房效率，酒店方面也节省了成本。
Description
本发明涉及酒店服务领域，尤其涉及一种智能酒店管理方法及系统。
酒店作为人们出差、旅行等生活方式中休息的场所，已经成为社会中必不可少的一部分。日益频繁的出行给酒店旅馆业带来了巨大的发展空间，同时酒店的服务管理水平也需要不断提高。一般的酒店管理系统往往要求住客到前台登记入住和退房。在入住时，客人在前台持身份证件登记并缴纳押金后，前台服务人员发给客人房卡，刷卡进房，进房后插上房卡通电。客人离开酒店时，出房后拔出房卡断电，关门拉上门锁，到前台归还房卡，在前台服务人员得到房间检查完毕的答复后，给客人办理结账手续。由于酒店前台服务人员的数量有限，尤其是在节假日，客人较多时，客人常常需要等待很长时间才能办理入住或退房手续，给客人带来极大的不便、工作效率低。
因此，如何能快速自助办理入住或退房手续，减少酒店工作人员工作量，降低经营成本，成为本领域亟需解决的问题。
发明内容
本发明的目的是提供一种智能酒店管理方法及系统，能快速自助办理入住或退房手续，减少酒店工作人员工作量，降低经营成本。
本发明的目的是通过以下技术方案来实现的：
一种智能酒店管理方法，包括：
获取用户预订信息，所述用户预订信息至少包括用户身份信息和用户订单信息；
对用户预订信息进行核实，若核实通过则发出付款信息；
获取付款成功信息，生成包含有客户入住信息的密钥信息，并发送到用户端；
获取输入的密钥信息，将获取的密钥信息与预设密钥信息进行匹配，若匹配一致则开锁；
获取用户退房信息，所述用户退房信息至少包括用户退房时间信息；
根据用户订单信息和用户退房时间信息确定费用信息，并发送至用户端；
获取付款成功信息，修改或删除预设密钥信息，并对该退房房间断电。
优选的，所述方法进一步包括：获取房间内门锁状态信息，若门锁状态为外锁，则将房间内断电，若门锁状态为内锁，则对房间内供电。
优选的，所述方法进一步包括：获取用户端发送的电器控制信息，根据该电器控制信息控制房间内电器的供电。
优选的，所述对用户预订信息进行核实的步骤具体包括：根据所述用户身份信息在预设数据库中进行匹配，若匹配到相应的信息，则核实通过。
优选的，所述对用户预订信息进行核实的步骤进一步包括：若未匹配到相应的用户身份信息，则对用户身份资料的清晰度和身份信息的有效性进行核实，若核实通过则对用户订单信息中的用户订单日期和预定房间进行核实，将所有空余房间和日期均进行展示。
本发明公开一种智能酒店管理系统，包括：
第一获取模块，用于获取用户预订信息，所述用户预订信息至少包括用户身份信息和用户订单信息；
第一处理模块，用于对用户预订信息进行核实，若核实通过则发出付款信息；
第二获取模块，用于获取付款成功信息，生成包含有客户入住信息的密钥信息，并发送到用户端；
第二处理模块，用于获取输入的密钥信息，将获取的密钥信息与预设密钥信息进行匹配，若匹配一致则开锁；
第三获取模块，用于获取用户退房信息，所述用户退房信息至少包括用户退房时间信息；
第三处理模块，用于根据用户订单信息和用户退房时间信息确定费用信息，并发送至用户端；
第四处理模块，用于获取付款成功信息，修改或删除预设密钥信息，并对该退房房间断电。
优选的，所述系统还包括第五处理模块，用于获取房间内门锁状态信息，若门锁状态为外锁，则将房间内断电，若门锁状态为内锁，则对房间内供电。
优选的，所述系统进一步包括第六处理模块，用于获取用户端发送的电器控制信息，根据该电器控制信息控制房间内电器的供电。
优选的，所述第一处理模块具体用于：根据所述用户身份信息在预设数据库中进行匹配，若匹配到相应的信息，则核实通过。
优选的，所述第一处理模块进一步用于：若未匹配到相应的用户身份信息，则对用户身份资料的清晰度和身份信息的有效性进行核实，若核实通过则对用户订单信息中的用户订单日期和预定房间进行核实，将所有空余房间和日期均进行展示。
本发明智能酒店管理方法由于包括，获取用户预订信息，所述用户预订信息至少包括用户身份信息和用户订单信息；对用户预订信息进行核实，若核实通过则发出付款信息；获取付款成功信息，生成包含有客户入住信息的密钥信息，并发送到用户端；获取输入的密钥信息，将获取的密钥信息与预设密钥信息进行匹配，若匹配一致则开锁；获取用户退房信息，所述用户退房信息至少包括用户退房时间信息；根据用户订单信息和用户退房时间信息确定费用信息，并发送至用户端；获取付款成功信息，修改或删除预设密钥信息，并对该退房房间断电。采用这种方式，就可以根据获取到的用户预订信息对用户的身份进行核实，核实通过就会根据用户的预定信息预定房间，并计算出所需费用，并将费用发送到用户端，客户支付后，酒店的服务器就可以将密钥信息发送至用户端，用户凭借用户端的上的密钥信息到达酒店后就可以开锁，包括酒店大门的锁及房间的门锁等等，这样用户就可以自助入住了，不需要去酒店柜台等待服务员处理，减少酒店工作人员工作量，从而节省了时间，提高了入住效率，酒店方面也节省了成本。而在用户入住结束需要退房时，可以在用户端上退房，酒店的服务器在接收到退房信息后就会根据用户的退房时间和入住时间等信息确定最终的费用，并与用户刚开始的付款进行比较，计算是需要用户补交还是需要退回部分费用给用户，结算完毕后就可以将之前设置在门锁上的密钥信息修改或删除，这样用户就无法再通过之前的密钥信息打开门锁，并且将用户之前入住的房间进行断电处理，这样用户就完成了自助退房，不需要去酒店柜台等待服务员处理，减少酒店工作人员工作量，从而节省了时间，提高了退房效率，酒店方面也节省了成本。
图1是本发明实施例的一种智能酒店管理方法的流程图；
图2是本发明实施例的一种智能酒店管理系统的示意图。
虽然流程图将各项操作描述成顺序的处理，但是其中的许多操作可以被并行地、并发地或者同时实施。各项操作的顺序可以被重新安排。当其操作完成时处理可以被终止，但是还可以具有未包括在附图中的附加步骤。处理可以对应于方法、函数、规程、子例程、子程序等等。
计算机设备包括用户设备与网络设备。其中，用户设备或用户端包括但不限于电脑、智能手机、PDA等；网络设备包括但不限于单个网络服务器、多个网络服务器组成的服务器组或基于云计算的由大量计算机或网络服务器构成的云。计算机设备可单独运行来实现本发明，也可接入网络并通过与网络中的其他计算机设备的交互操作来实现本发明。计算机设备所处的网络包括但不限于互联网、广域网、城域网、局域网、VPN网络等。
在这里可能使用了术语“第一”、“第二”等等来描述各个单元，但是这些单元不应当受这些术语限制，使用这些术语仅仅是为了将一个单元与另一个单元进行区分。这里所使用的术语“和/或”包括其中一个或更多所列出的相关联项目的任意和所有组合。当一个单元被称为“连接”或“耦合”到另一单元时，其可以直接连接或耦合到所述另一单元，或者可以存在中间单元。
这里所使用的术语仅仅是为了描述具体实施例而不意图限制示例性实施例。除非上下文明确地另有所指，否则这里所使用的单数形式“一个”、“一项”还意图包括复数。还应当理解的是，这里所使用的术语“包括”和/或“包含”规定所陈述的特征、整数、步骤、操作、单元和/或组件的存在，而不排除存在或添加一个或更多其他特征、整数、步骤、操作、单元、组件和/或其组合。
下面结合附图和较佳的实施例对本发明作进一步说明。
如图1所示，本实施例中公开一种智能酒店管理方法，包括：
S101、获取用户预订信息，所述用户预订信息至少包括用户身份信息和用户订单信息；
S102、对用户预订信息进行核实，若核实通过则发出付款信息；
S103、获取付款成功信息，生成包含有客户入住信息的密钥信息，并
发送到用户端；
S104、获取输入的密钥信息，将获取的密钥信息与预设密钥信息进行匹配，若匹配一致则开锁；
S105、获取用户退房信息，所述用户退房信息至少包括用户退房时间信息；
S106、根据用户订单信息和用户退房时间信息确定费用信息，并发送至用户端；
S107、获取付款成功信息，修改或删除预设密钥信息，并对该退房房间断电。
本发明智能酒店管理方法由于包括，获取用户预订信息，所述用户预订信息至少包括用户身份信息和用户订单信息；对用户预订信息进行核实，若核实通过则发出付款信息；获取付款成功信息，生成包含有客户入住信息的密钥信息，并发送到用户端；获取输入的密钥信息，将获取的密钥信息与预设密钥信息进行匹配，若匹配一致则开锁；获取用户退房信息，所述用户退房信息至少包括用户退房时间信息；根据用户订单信息和用户退房时间信息确定费用信息，并发送至用户端；获取付款成功信息，修改或删除预设密钥信息，并对该退房房间断电。采用这种方式，就可以根据获取到的用户预订信息对用户的身份进行核实，核实通过就会根据用户的预定信息预定房间，并计算出所需费用，并将费用发送到用户端，客户支付后，酒店的服务器就可以将密钥信息发送至用户端，用户凭借用户端的上的密钥信息到达酒店后就可以开锁，包括酒店大门的锁及房间的门锁等等，这样用户就可以自助入住了，不需要去酒店柜台等待服务员处理，减少酒店工作人员工作量，从而节省了时间，提高了入住效率，酒店方面也节省了成本。而在用户入住结束需要退房时，可以在用户端上退房，酒店的服务器在接收到退房信息后就会根据用户的退房时间和入住时间等信息确定最终的费用，并与用户刚开始的付款进行比较，计算是需要用户补交还是需要退回部分费用给用户，结算完毕后就可以将之前设置在门锁上的密钥信息修改或删除，这样用户就无法再通过之前的密钥信息打开门锁，并且将用户之前入住的房间进行断电处理，这样用户就完成了自助退房，不需要去酒店柜台等待服务员处理，减少酒店工作人员工作量，从而节省了时间，提高了退房效率，酒店方面也节省了成本。
本实施例中，用户预订信息包括用户身份信息，如用户的身份证信息，
身份证图片如入身份证正反面及持证照，身份证号，身份证地址、颁发机构名称等。用户预订信息还包括用户的订单信息，如用户需要何种类型的房间，需要从何时入住到何时，预计何时退房等等，其中用户可以按日预订，还可以按月预订，酒店的界面根据用户的需要可以不同的显示和调整。用户预订信息还可以包括其他的信息，例如用户的姓名，用户的手机号，用户的性别，用户的爱好等等，从而更加方便与用户联系。
本实施例中在对用户预订信息进行核实时，主要是对用户的身份进行核实，查验用户的身份是否合法，是否存在违法违规前科等等，以保证社会的稳定和安全。核实还可以对用户预订的房间和预订的日期进行核对，看用户需要的房间和日期是否存在，若不存在则可以提示用户，用户可以重新预订。核实还可以是对用户的其他信息核实，例如用户的手机号等等。本实施例中核实的方式可以是系统去数据库中查找，例如身份证号的核实，也可以是通过验证码的方式核实，例如手机号的核实，还可以是酒店客服通过电话等方式核实。本实施例中不限制核实的方式。
本实施例中，在酒店的服务器获取付款成功信息，生成包含有客户入住信息的密钥信息发送到用户端中，还可以将用户预订的房间号，酒店的地址，预订入住的时间，预订退房的时间等等信息发送给用户的用户端，从而方便用户的时间安排等。用户在付款时可采用支付宝、微信、银行卡、方圆间钱包等等方式支付。支付的金额可以是订金，还可以是总款加订金等方式，可以根据实际需要调整。
本实施例中，用户的用户端在接收到密钥信息后，可以到酒店对应位置处输入密钥信息，从而开锁。密钥信息可以是密码，用户在对应位置处输入密码开锁；也可以是二维码，用户将二维码展示给对应的设备扫描后验证正确则开锁；密钥信息还可以是用户的指纹、虹膜信息等特征信息，通过这种验证进行开锁。在酒店的大门位置、房间的门锁位置均可以安装对应密钥信息的密码锁，或二维码扫描，指纹采集器等等装置，这些装置可以与酒店的服务器连接。
根据其中一个示例，所述方法进一步包括：获取房间内门锁状态信息，若门锁状态为外锁，则将房间内断电，若门锁状态为内锁，则对房间内供电。
采用这种方式就可以更加智能的控制房间内的供电，还可以节省电力。其中外锁即为用户在门外将门锁关闭，内锁为用户在房间内将门锁关闭。
外锁与内锁的判断可以为用户在门内锁时，将锁的把手上提或安装内锁按钮提示用户在房间内锁门时打开按钮等等方式进行区别和分辨，从而判断门锁的状态，控制房间供电。
根据其中另一个示例，所述方法进一步包括：获取用户端发送的电器控制信息，根据该电器控制信息控制房间内电器的供电。采用这种方式，用户就可以通过用户端控制室内的电器的状态，从而方便用户自由控制。
根据其中另一个示例，所述对用户预订信息进行核实的步骤具体包括：根据所述用户身份信息在预设数据库中进行匹配，若匹配到相应的信息，则核实通过。这样如果用户之前预定过房间，那么就可以快速的通过验证，让用户更加快速的预定房间，节省时间和精力。本实施例中，用户需要续订时也可以按照本方式进行，从而节省预订酒店的花费时间，提高预订效率。
根据其中另一个示例，所述对用户预订信息进行核实的步骤进一步包括：若未匹配到相应的用户身份信息，则对用户身份资料的清晰度和身份信息的有效性进行核实，若核实通过则对用户订单信息中的用户订单日期和预定房间进行核实，将所有空余房间和日期均进行展示。这样如果用户之前没有预定房间，那么就可以核实例如用户的身份证的清晰度和身份证是否过了有效期等等，并且在核实通过后根据用户预订酒店的房间和日期进行确认，如果没有该日期下的房间与预定完了，那么就可以提示用户，方便用户更改。
本实施例中，对于酒店内的其他计费设备，例如洗衣机、电磁炉、咖啡机、快递柜等等可以通过用户端进行控制使用，可以与酒店的服务器确认后付费使用，不需要特地去等待服务员的处理，节省时间。
如图2所示，本发明实施例公开一种智能酒店管理系统，包括：
第一获取模块201，用于获取用户预订信息，所述用户预订信息至少包括用户身份信息和用户订单信息；
第一处理模块202，用于对用户预订信息进行核实，若核实通过则发出付款信息；
第二获取模块203，用于获取付款成功信息，生成包含有客户入住信息的密钥信息，并发送到用户端；
第二处理模块204，用于获取输入的密钥信息，将获取的密钥信息与预设密钥信息进行匹配，若匹配一致则开锁；
第三获取模块205，用于获取用户退房信息，所述用户退房信息至少包括用户退房时间信息；
第三处理模块206，用于根据用户订单信息和用户退房时间信息确定费用信息，并发送至用户端；
第四处理模块207，用于获取付款成功信息，修改或删除预设密钥信息，并对该退房房间断电。
采用这种方式，就可以根据获取到的用户预订信息对用户的身份进行核实，核实通过就会根据用户的预定信息预定房间，并计算出所需费用，并将费用发送到用户端，客户支付后，酒店的服务器就可以将密钥信息发送至用户端，用户凭借用户端的上的密钥信息到达酒店后就可以开锁，包括酒店大门的锁及房间的门锁等等，这样用户就可以自助入住了，不需要去酒店柜台等待服务员处理，减少酒店工作人员工作量，从而节省了时间，提高了入住效率，酒店方面也节省了成本。而在用户入住结束需要退房时，可以在用户端上退房，酒店的服务器在接收到退房信息后就会根据用户的退房时间和入住时间等信息确定最终的费用，并与用户刚开始的付款进行比较，计算是需要用户补交还是需要退回部分费用给用户，结算完毕后就可以将之前设置在门锁上的密钥信息修改或删除，这样用户就无法再通过之前的密钥信息打开门锁，并且将用户之前入住的房间进行断电处理，这样用户就完成了自助退房，不需要去酒店柜台等待服务员处理，减少酒店工作人员工作量，从而节省了时间，提高了退房效率，酒店方面也节省了成本。
本实施例中，用户预订信息包括用户身份信息，如用户的身份证信息，身份证图片如入身份证正反面及持证照，身份证号，身份证地址、颁发机构名称等。用户预订信息还包括用户的订单信息，如用户需要何种类型的房间，需要从何时入住到何时，预计何时退房等等，其中用户可以按日预订，还可以按月预订，酒店的界面根据用户的需要可以不同的显示和调整。用户预订信息还可以包括其他的信息，例如用户的姓名，用户的手机号，用户的性别，用户的爱好等等，从而更加方便与用户联系。
本实施例中在对用户预订信息进行核实时，主要是对用户的身份进行核实，查验用户的身份是否合法，是否存在违法违规前科等等，以保证社会的稳定和安全。核实还可以对用户预订的房间和预订的日期进行核对，看用户需要的房间和日期是否存在，若不存在则可以提示用户，用户可以
重新预订。核实还可以是对用户的其他信息核实，例如用户的手机号等等。本实施例中核实的方式可以是系统去数据库中查找，例如身份证号的核实，也可以是通过验证码的方式核实，例如手机号的核实，还可以是酒店客服通过电话等方式核实。本实施例中不限制核实的方式。
本实施例中，在酒店的服务器获取付款成功信息，生成包含有客户入住信息的密钥信息发送到用户端中，还可以将用户预订的房间号，酒店的地址，预订入住的时间，预订退房的时间等等信息发送给用户的用户端，从而方便用户的时间安排等。用户在付款时可采用支付宝、微信、银行卡、方圆间钱包等等方式支付。支付的金额可以是订金，还可以是总款加订金等方式，可以根据实际需要调整。
本实施例中，用户的用户端在接收到密钥信息后，可以到酒店对应位置处输入密钥信息，从而开锁。密钥信息可以是密码，用户在对应位置处输入密码开锁；也可以是二维码，用户将二维码展示给对应的设备扫描后验证正确则开锁；密钥信息还可以是用户的指纹、虹膜信息等特征信息，通过这种验证进行开锁。在酒店的大门位置、房间的门锁位置均可以安装对应密钥信息的密码锁，或二维码扫描，指纹采集器等等装置，这些装置可以与酒店的服务器连接。
根据其中另一个示例，所述系统还包括第五处理模块，用于获取房间内门锁状态信息，若门锁状态为外锁，则将房间内断电，若门锁状态为内锁，则对房间内供电。
采用这种方式就可以更加智能的控制房间内的供电，还可以节省电力。其中外锁即为用户在门外将门锁关闭，内锁为用户在房间内将门锁关闭。外锁与内锁的判断可以为用户在门内锁时，将锁的把手上提或安装内锁按钮提示用户在房间内锁门时打开按钮等等方式进行区别和分辨，从而判断门锁的状态，控制房间供电。
根据其中另一个示例，所述系统进一步包括第六处理模块，用于获取用户端发送的电器控制信息，根据该电器控制信息控制房间内电器的供电。采用这种方式，用户就可以通过用户端控制室内的电器的状态，从而方便用户自由控制。
根据其中另一个示例，所述第一处理模块具体用于：根据所述用户身份信息在预设数据库中进行匹配，若匹配到相应的信息，则核实通过。这样如果用户之前预定过房间，那么就可以快速的通过验证，让用户更加快
速的预定房间，节省时间和精力。本实施例中，用户需要续订时也可以按照本方式进行，从而节省预订酒店的花费时间，提高预订效率。
根据其中另一个示例，所述第一处理模块进一步用于：若未匹配到相应的用户身份信息，则对用户身份资料的清晰度和身份信息的有效性进行核实，若核实通过则对用户订单信息中的用户订单日期和预定房间进行核实，将所有空余房间和日期均进行展示。
这样如果用户之前没有预定房间，那么就可以核实例如用户的身份证的清晰度和身份证是否过了有效期等等，并且在核实通过后根据用户预订酒店的房间和日期进行确认，如果没有该日期下的房间与预定完了，那么就可以提示用户，方便用户更改。
以上内容是结合具体的优选实施方式对本发明所作的进一步详细说明，不能认定本发明的具体实施只局限于这些说明。对于本发明所属技术领域的普通技术人员来说，在不脱离本发明构思的前提下，还可以做出若干简单推演或替换，都应当视为属于本发明的保护范围。
Claims (10)
- 一种智能酒店管理方法，其特征在于，包括：获取用户预订信息，所述用户预订信息至少包括用户身份信息和用户订单信息；对用户预订信息进行核实，若核实通过则发出付款信息；获取付款成功信息，生成包含有客户入住信息的密钥信息，并发送到用户端；获取输入的密钥信息，将获取的密钥信息与预设密钥信息进行匹配，若匹配一致则开锁；获取用户退房信息，所述用户退房信息至少包括用户退房时间信息；根据用户订单信息和用户退房时间信息确定费用信息，并发送至用户端；获取付款成功信息，修改或删除预设密钥信息，并对该退房房间断电。
- 根据权利要求1所述的方法，其特征在于，所述方法进一步包括：获取房间内门锁状态信息，若门锁状态为外锁，则将房间内断电，若门锁状态为内锁，则对房间内供电。
- 根据权利要求1或2所述的方法，其特征在于，所述方法进一步包括：获取用户端发送的电器控制信息，根据该电器控制信息控制房间内电器的供电。
- 根据权利要求1所述的方法，其特征在于，所述对用户预订信息进行核实的步骤具体包括：根据所述用户身份信息在预设数据库中进行匹配，若匹配到相应的信息，则核实通过。
- 根据权利要求4所述的方法，其特征在于，所述对用户预订信息进行核实的步骤进一步包括：若未匹配到相应的用户身份信息，则对用户身份资料的清晰度和身份信息的有效性进行核实，若核实通过则对用户订单信息中的用户订单日期和预定房间进行核实，将所有空余房间和日期均进行展示。
- 一种智能酒店管理系统，其特征在于，包括：第一获取模块，用于获取用户预订信息，所述用户预订信息至少包括用户身份信息和用户订单信息；第一处理模块，用于对用户预订信息进行核实，若核实通过则发出付款信息；第二获取模块，用于获取付款成功信息，生成包含有客户入住信息的密钥信息，并发送到用户端；第二处理模块，用于获取输入的密钥信息，将获取的密钥信息与预设密钥信息进行匹配，若匹配一致则开锁；第三获取模块，用于获取用户退房信息，所述用户退房信息至少包括用户退房时间信息；第三处理模块，用于根据用户订单信息和用户退房时间信息确定费用信息，并发送至用户端；第四处理模块，用于获取付款成功信息，修改或删除预设密钥信息，并对该退房房间断电。
- 根据权利要求6所述的系统，其特征在于，所述系统还包括第五处理模块，用于获取房间内门锁状态信息，若门锁状态为外锁，则将房间内断电，若门锁状态为内锁，则对房间内供电。
- 根据权利要求6或7所述的系统，其特征在于，所述系统进一步包括第六处理模块，用于获取用户端发送的电器控制信息，根据该电器控制信息控制房间内电器的供电。
- 根据权利要求6所述的系统，其特征在于，所述第一处理模块具体用于：根据所述用户身份信息在预设数据库中进行匹配，若匹配到相应的信息，则核实通过。
- 根据权利要求9所述的系统，其特征在于，所述第一处理模块进一步用于：若未匹配到相应的用户身份信息，则对用户身份资料的清晰度和身份信息的有效性进行核实，若核实通过则对用户订单信息中的用户订单日期和预定房间进行核实，将所有空余房间和日期均进行展示。
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