WO2018103673A1

WO2018103673A1 - Information display method, order marking method, abnormal order processing method and apparatus

Info

Publication number: WO2018103673A1
Application number: PCT/CN2017/114877
Authority: WO
Inventors: 杜佳伦
Original assignee: 北京小度信息科技有限公司
Priority date: 2016-12-07
Filing date: 2017-12-06
Publication date: 2018-06-14
Also published as: CN107093039B; CN107093039A; CN113065916A

Abstract

An information display method, an order marking method, an abnormal order processing method and a device. The abnormal order processing method comprises the following steps: obtaining an abnormal order; setting a secondary order sending time delay limit for the abnormal order; and carrying out the secondary sending of the abnormal order if the abnormality of the abnormal order is removed before the secondary order sending time delay limit is reached. Compared to existing technology, the present technical solution recovers a portion of abnormal orders and avoids many problems in existing technology caused by the direct canceling of an abnormal order, thereby improving the service quality of a platform and providing a good user experience.

Description

Information display method, order marking method, abnormal order processing method and device

Technical field

The present disclosure relates to the field of Internet technologies, and in particular, to an information display method, an order marking method, an abnormal order processing method, and an apparatus.

Background technique

The development of Oline To Offline (O2O) has promoted the development of the take-out field, and more and more people choose to purchase goods through online ordering.

The take-out industry O2O platform will provide a mobile application (APP) to logistics service providers (also known as knights). The logistics service provider can view the orders distributed to the O2O platform through the APP. The logistics service provider delivers the order item to the specified address and the order is completed by the order user. However, there are cases where the order cannot be delivered normally: After the logistics service provider arrives at the order address, it is found that the user is not at the address and cannot be contacted by telephone. For this abnormal order that cannot be delivered normally, the prior art solves this problem: the logistics service provider remarks the order through the APP, and after the remark is successful, the APP triggers the calling system in the O2O platform to contact the user. If the calling system still cannot contact the user, the order will be cancelled directly.

Summary of the invention

In the process of distributing order goods, the logistics service provider will inevitably encounter the situation that the user cannot be contacted. A survey of a large number of orders that were cancelled was found to be: some of the order users were only temporarily unable to contact, and these users did not want the order to be cancelled. In the prior art, when the calling system is not connected to the user, the processing method for canceling the order directly is too simple, so that some orders that can be recovered are cancelled, and the user experience is poor.

Thus, in one embodiment of the present disclosure, an information display method is provided. The method includes: displaying a to-be-confirmed message regarding an order exception; and displaying an exception flag in a display area of the abnormal order in response to the confirmation operation for the to-be-acknowledged message. The abnormal order is an order pointed to by the to-be-confirmed message. By displaying the abnormality flag in the display area of the abnormal order, the order viewer can be prompted to make the order an abnormal order, and a buffering time for releasing the abnormality is being provided for the abnormal order, and waiting for the feedback from the server during the buffering period is performed. The prompt information of the sub-distribution further avoids many problems existing in the prior art in directly canceling the abnormal order, thereby improving the service quality of the platform.

Optionally, the abnormality mark may be displayed in the following manner: in the display area, the delivery status information of the abnormal order is replaced by the abnormality mark; or the display area is extended, and the extended blank is extended. The exception flag is displayed in the area.

Optionally, the method provided by the foregoing embodiment may further include the steps of: adjusting a display position of the abnormal order in an order page; or displaying the abnormal order differently from other orders in the order page. . Of course, in addition to adjusting how the abnormal order is displayed on the order page, the exception order can also be displayed on a new page.

Optionally, the method provided by the foregoing embodiment may further include the steps of: displaying a secondary dispatch control in the display area; and responding to the touch operation on the secondary dispatch control The terminal sends a second dispatch request; if the server receives the response that allows the second dispatch, the exception flag is hidden. Displaying the second dispatch control for the client can provide the delivery personnel with a way to apply for the second dispatch to increase the flexibility of the second dispatch. It is not necessary for the server to indicate the second dispatch.

Optionally, the method provided by the foregoing embodiment may further include the following steps: receiving a message that the second sending delay time limit sent by the server for the abnormal order has arrived; and hiding the second based on the message Send a single control. The purpose of concealing the second dispatch control is to prevent the delivery personnel from triggering the second dispatch control in the case where the delay time of the second dispatch of the abnormal order has expired. Of course, in addition to the way of hiding the second dispatch control, the second dispatch control may be grayed out, or the second dispatch control may not be hidden or grayed out, and the delivery personnel may touch When the second dispatch control is controlled, a message indicating that the second dispatch is not allowed is displayed.

Optionally, the method provided in the foregoing embodiment may further include the following steps: receiving a second dispatch indication sent by the server for the abnormal order; and hiding the abnormal identifier according to the second dispatch indication; A first prompt information for indicating a second dispatch of the abnormal order is displayed. The abnormality flag is hidden, and the first prompt information is displayed, which can be used to remind the delivery personnel that the abnormality of the abnormal order has been cancelled, and the second delivery can be performed.

Optionally, the method provided by the foregoing embodiment may further include the steps of: receiving an order cancellation indication sent by the server for the abnormal order; displaying, according to the order cancellation indication, in a display area of the abnormal order Cancel the flag; display the second prompt information that the abnormal order has been canceled. Instead of directly deleting the exception order, the cancel flag is displayed in the display area of the abnormal order to be canceled in order to wait for a while before deleting it from the order page. The purpose of displaying the second prompt information is to remind the delivery personnel that the abnormal order has been awaited formal cancellation, and the delivery personnel has been unable to perform the second delivery.

In another embodiment of the present disclosure, an order marking method is provided. The method includes: receiving a push message sent by the server about an order exception; searching for an abnormal order in the order page based on the push message; marking the abnormal order found. The purpose of marking the abnormal order is as follows: one is to remind the delivery personnel that the order is an abnormal order, and the other is to trigger the server to provide a buffer time for the abnormal order.

Optionally, the marking process of the abnormal order may be specifically: determining a mark position in a display area of the abnormal order; and adding an abnormal mark at the mark position. Wherein, the determined mark position may be a position in the abnormal order for displaying the delivery status information; or the mark position is a newly extended blank area or the like.

Optionally, the method provided by the foregoing embodiment may further include: sending a second dispatch request for the abnormal order to the server; and receiving a response of the server to allow a second dispatch, Then the tag for the abnormal order is cancelled. The second dispatch request may be generated by the delivery personnel by triggering the secondary dispatch control.

Optionally, the method provided by the foregoing embodiment may further include: recording a time of marking; feeding back, to the server, a processing response for the abnormal order, where the processing response includes the Marking a time; receiving a first message that the server sends a time limit for the abnormal order that has not arrived and is abnormally cancelled; based on the first cancellation Information, cancel the mark on the abnormal order.

Optionally, the method provided by the foregoing embodiment may further include: receiving a second message that the time limit sent by the server for the abnormal order has arrived and the exception is not released; and based on the second message, Adding a cancellation mark to the display area of the abnormal order or deleting the abnormal order from the order page.

In yet another embodiment of the present disclosure, a method of processing an abnormal order is provided. The method includes: acquiring an abnormal order; setting a second dispatch delay time limit for the abnormal order; and if the abnormal order is abnormally released before the delay time limit of the second dispatch is reached, performing the abnormal order twice Send a single. By setting the second dispatch delay time limit for the abnormal order, it is to provide an abnormal order buffer time for the abnormal order. If the abnormal time is released during the buffer time, the abnormal order can be restored to the normal order and the second delivery is performed. Recover some abnormal orders, avoiding many problems in the prior art directly canceling abnormal orders, and improving the service quality of the platform.

Optionally, the performing the second dispatching of the abnormal order may be implemented by: acquiring a dispatching object of the abnormal order in a single dispatching order; and sending, to the dispatching single object, two a second dispatch message; wherein the secondary dispatch message is used to prompt the dispatching object to perform a corresponding operation on the abnormal order to cancel the marking of the abnormal order. In the take-out application scenario, the dispatch object mentioned in this embodiment can be understood as a delivery person. For example, if the abnormal order is because the delivery person cannot contact the user, the corresponding item of the order should already be in the hands of the delivery person. In this case, the abnormal order can only be completed by the delivery personnel when the second order is placed. Therefore, when making a second dispatch, the server needs to obtain the order at the same time. (The need to explain here is: one dispatch is relative to the second dispatch. It is understandable that one dispatch is the former. Send a single order).

Optionally, the foregoing setting a second dispatch delay time limit for the abnormal order may be implemented by: sending a push message about an order exception to a dispatch object; receiving a processing response of the dispatch object feedback, the processing The response includes a marked time for marking the abnormal order based on the push message; acquiring a delay dispatch time duration; and determining, according to the delayed dispatch time duration and the marked time, the second dispatch delay time limit. Among them, The dispatched single object is assigned to the abnormal order when it is dispatched once. In a specific implementation, the delay time can be set manually, such as 2 hours, 3 hours, and the like. For example, the marking time is 10:00 AM; the delay dispatching time is 5 hours; and the second dispatching delay time is determined to be: 15:00 PM.

Optionally, the method provided by the foregoing embodiment may further include: canceling the abnormal order if the abnormality of the abnormal order is not released when the time limit of the second dispatch is reached.

Optionally, the method provided by the foregoing embodiment may further include: receiving a second dispatch request sent by the dispatch object for the abnormal order; acquiring a receiving moment of the second dispatch request; if the receiving If the time is earlier than the time limit of the second dispatch, the second order is sent to the abnormal order. Wherein, the dispatching single object is assigned to the abnormal order when a dispatch is made. In addition to triggering the secondary dispatch by the server, the embodiment also provides a way for the client to request a second dispatch request. For example, in the take-out application scenario, when the delivery personnel cannot contact the abnormal order user, the delivery personnel can apply for the second dispatch through the corresponding control.

In still another embodiment of the present disclosure, an information display device is provided. The apparatus includes: a first display module configured to display a to-be-confirmed message regarding an order exception; and a second display module configured to display in a display area of the abnormal order in response to the confirming operation for the to-be-confirmed message An exception flag; wherein the abnormal order is an order pointed to by the to-be-confirmed message.

In yet another embodiment of the present disclosure, an order marking device is provided. The apparatus includes: a receiving module configured to receive a push message sent by the server regarding an abnormality of the order; a lookup module configured to search for an abnormal order in the order page based on the push message; and a marking module configured to mark the search The abnormal order arrived.

In yet another embodiment of the present disclosure, an apparatus for processing an abnormal order is provided. The apparatus includes: an acquisition module configured to acquire an abnormal order; a setting module configured to set a second dispatch delay time limit for the abnormal order; a dispatch module configured to delay the arrival of the secondary dispatch If the abnormality of the abnormal order is released before the time limit, the abnormal order is subjected to a second dispatch.

The technical solution provided by the embodiment of the present disclosure, by marking the abnormal order to distinguish other orders, is convenient for providing a buffering period for the marked order to cancel the abnormality. If the abnormality is cancelled during the buffering period, the abnormal order is started. Compared with the prior art, the technical solution recovers some abnormal orders, avoids many problems existing in the prior art directly canceling abnormal orders, thereby improving the service quality of the platform and the user experience is good.

DRAWINGS

In order to more clearly illustrate the embodiments of the present disclosure or the techniques of the prior art, a brief description of the drawings to be used in the embodiments or the description of the prior art will be briefly described below. Obviously, the drawings in the following description are Some embodiments of the present disclosure may also obtain other figures from those of ordinary skill in the art in light of the inventive work.

FIG. 1 is a schematic flowchart diagram of an information display method according to an embodiment of the present disclosure;

2 is a schematic flowchart of an information display method according to another embodiment of the present disclosure;

FIG. 3 is a schematic flowchart diagram of an information display method according to another embodiment of the present disclosure;

FIG. 4 is a schematic flowchart of an order marking method according to an embodiment of the present disclosure;

FIG. 5 is a schematic flowchart of an order marking method according to another embodiment of the present disclosure;

FIG. 6 is a schematic flowchart of a method for processing an abnormal order according to an embodiment of the present disclosure;

FIG. 7 is a structural block diagram of an information display apparatus according to an embodiment of the present disclosure;

FIG. 8 is a structural block diagram of an order marking device according to an embodiment of the present disclosure;

FIG. 9 is a structural block diagram of an apparatus for processing an abnormal order according to an embodiment of the present disclosure.

detailed description

In order to make those skilled in the art better understand the present disclosure, the technical solutions in the embodiments of the present disclosure will be clear and complete in the following with reference to the accompanying drawings in the embodiments of the present disclosure. Description.

In the flowcharts of the present disclosure, the claims, and the above-described drawings, a plurality of operations in a particular order are included, and the operations may be performed in the order in which they appear or are performed in parallel. The serial numbers of operations such as 101, 102, etc. are only used to distinguish between different operations, and the serial numbers themselves do not represent any execution order. Additionally, these processes may include more or fewer operations, and these operations may be performed sequentially or in parallel. It should be noted that the descriptions of “first” and “second” in this document are used to distinguish different messages, devices, modules, etc., and do not represent the order, nor the “first” and “second”. It is a different type.

The technical solutions in the embodiments of the present disclosure will be clearly and completely described below in conjunction with the drawings in the embodiments of the present disclosure. It is apparent that the described embodiments are only a part of the embodiments of the present disclosure, and not all of them. All other embodiments obtained by a person skilled in the art based on the embodiments of the present disclosure without creative efforts are within the scope of the present disclosure.

FIG. 1 is a schematic flowchart diagram of an information display method according to an embodiment of the present disclosure. As shown in Figure 1, the method includes:

101. Display a message to be confirmed regarding an abnormality of the order.

102. In response to the confirming operation for the to-be-confirmed message, an abnormality flag is displayed in a display area of the abnormal order.

The abnormal order is an order pointed to by the to-be-confirmed message. For example, the to-be-confirmed message carries an identifier of an order (ie, an abnormal order) that it points to; or the to-be-confirmed message is associated with an order that it points to. When the user performs a confirmation operation for the to-be-confirmed message, the abnormal order is displayed, and an abnormality flag is displayed in the abnormal order.

The above-mentioned to-be-confirmed message may be a message sent by the server. The server can be a server of the O2O platform. For example, in the take-out application scenario, the pending confirmation message about the abnormality of the order is generated and sent after the server cannot call the order user. The process of calling the order user can be implemented by an IVR (Interactive Voice Response) system on the server side. After the IVR system fails to call the user, it will feed back the following status: "user rejection", "failure", "redial"; based on the above status information, generate The message to be confirmed. The message to be confirmed displayed on the client may be "XX order contact user failed. You can suspend the delivery of the order and wait for the second delivery instruction; if the secondary delivery is not indicated within x hours, the XX order will Cancel automatically."

After the above-mentioned to-be-confirmed message is displayed on the client, the client monitors the operation on the interface in real time, and if the operation performed for the confirmation message is a confirmation operation (for example, clicking "I know"), then The abnormal order is displayed, and an abnormality flag is displayed in the display area of the abnormal order. The abnormality flag may be: “suspended delivery”, “abnormal”, and the like. The method for displaying the abnormality flag in the above 102 can be as follows:

Manner 1: In the display area, the delivery status information of the abnormal order is replaced by the abnormality flag.

In the second mode, the display area is extended, and the abnormality mark is displayed in the extended blank area.

In a third manner, the abnormality is marked as a transparent mark, and the transparent mark overlay is displayed on the abnormal order.

Of course, the display manner of the abnormality mark in the embodiment of the present disclosure is not limited to the above three modes, and the embodiment of the present disclosure does not specifically limit this.

Further, after the client performs the confirmation operation on the to-be-confirmed message, the client may also perform a message reminder on the client. That is, the method provided by the foregoing embodiment may further include: displaying a confirmation reminder message. The type of the confirmation reminder message may have a "please remind not precipitate" type attribute. The confirmation reminder message may be specifically "XX order platform will help to contact the user. If the user is contacted within X hours, the platform will send a second order for secondary distribution; if the user is not contacted within X hours, then in Y Orders are automatically cancelled within an hour."

In the above embodiments and the following embodiments, the method provided by the embodiment of the present disclosure may further include: adjusting a display position of the abnormal order in an order page, in order to not affect the viewing of the normal order by the order viewer; or The abnormal order is displayed differently from other orders in the order page.

In an implementable manner, the abnormal order can be adjusted to the end of the order page to place the normal order in front so that the delivery person can see the normal order first without the need for retreading. The difference between displaying exception orders and other orders in the order page is Therefore, the abnormal order is displayed in a gray scale display manner, and other orders in the order page are displayed in a normal display manner; or the abnormal order is displayed in a highlighted manner, and displayed in a normal display manner. Other orders in the order page, and so on. Of course, in addition to adjusting how the abnormal order is displayed on the order page, the exception order can also be displayed on a new page.

FIG. 2 is a schematic flowchart diagram of an information display method according to another embodiment of the present disclosure. As shown in FIG. 2, the method provided in this embodiment includes:

201. Display a to-be-confirmed message about an abnormality of the order.

202. In response to the confirming operation for the to-be-confirmed message, displaying an abnormality flag in a display area of the abnormal order.

203. Display a secondary dispatch control in the display area.

204. Send a second dispatch request to the server in response to the touch operation on the secondary dispatch control.

205. If the server receives a response that allows a second dispatch, the exception flag is hidden.

For the above 201 and 202, reference may be made to the description in the foregoing embodiment, and details are not described herein again.

In the above 203, the second dispatch control may be displayed after the client listens to the confirmation operation for the to-be-confirmed message; or the secondary dispatch control is always in the display state without waiting for any trigger instruction or operation. By displaying the second dispatch control, the delivery personnel can provide a way of applying for the second dispatch, so as to improve the flexibility of the second dispatch, and the server does not have to instruct the second dispatch. The secondary dispatch control may be directly displayed in a blank space of the display area, or the secondary dispatch control overlay may be displayed on the display area.

The server side records the marked moment of each abnormal order and allows the second dispatch Delay time limit. In this way, after receiving the second dispatch request for an abnormal order, the server can obtain the second dispatch delay time limit of the abnormal order corresponding to the order identifier according to the order identifier carried in the second dispatch request. And then, the server determines, according to the receiving moment of the second dispatch request, whether the receiving time is earlier than the delay time of the second dispatch, and if yes, the feedback allows the response of the second dispatch; otherwise, the feedback is not Allows a response from the second dispatch.

After receiving the response from the server to allow the second dispatch, the exception flag can be hidden. When the exception tag is hidden, the exception order is equivalent to the order in the delivery. If the display position of the abnormal order is adjusted, the abnormal order of the second dispatch order can be added to the queue to be sorted according to the ordering policy of the order in the order page, and all the orders in the sorting queue are sorted. If the abnormal order is displayed differently, it will be displayed in the same way as other orders on the order page.

Further, if the second dispatch control is touched after the delay time of the second dispatch delay, the server will feed back an indication message that “the second dispatch is not allowed”, and the client displays why the call cannot be performed. The reason for the second order. Or, when the time limit of the second dispatch of the order has expired, the server sends an indication to the client to hide the second dispatch control, so that the client hides the displayed second dispatch control, so that the client You cannot see the second dispatch control. That is, the method provided in this embodiment may further include the following steps:

S1. Receive a message that the second dispatch delay time limit sent by the server for the abnormal order has arrived;

S2. Based on the message, the second dispatch control is hidden.

The purpose of concealing the second dispatch control is to prevent the delivery personnel from triggering the second dispatch control in the case where the delay time of the second dispatch of the abnormal order has expired. Of course, in addition to the way of hiding the second dispatch control, the second dispatch control may be grayed out, or the second dispatch control may not be hidden or grayed out, and the delivery personnel may touch When the second dispatch control is controlled, a message indicating that the second dispatch is not allowed is displayed.

FIG. 3 is a schematic flowchart diagram of an information display method according to another embodiment of the present disclosure. As shown in FIG. 3, the method provided in this embodiment includes:

301. A message to be confirmed regarding an abnormality of the order is displayed.

302. In response to the confirming operation for the to-be-confirmed message, displaying an abnormality flag in a display area of the abnormal order.

The abnormal order is an order pointed to by the to-be-confirmed message.

303. Receive a second dispatch indication sent by the server for the abnormal order.

304. Hide the abnormality flag according to the second dispatch instruction.

305. Display first prompt information for indicating a second dispatch of the abnormal order.

Regarding the above 301 and 302, reference may be made to the description in the foregoing embodiment, and details are not described herein again.

In the above 303, if the abnormality of the abnormal order is released before the second dispatch delay time limit, the server sends a second dispatch instruction for the abnormal order. In the take-out application scenario, the exception cancellation may be to contact the order user and enable delivery. For example, the IVR system feeds back the status information of "user connected", that is, the abnormality is considered to be released. After the abnormality is released, the server determines whether the abnormal cancellation occurs within the delay time of the second dispatch, and if so, sends a second dispatch instruction for the abnormal order. What needs to be added here is that the server needs to obtain the dispatch object of the abnormal order before sending the second dispatch instruction to the abnormal order (in the take-out application scenario, it can be generally understood as: the delivery person or the knight). That is, the server will assign a dispatch object to each order in a single dispatch. Since the item corresponding to the abnormal order is already in the hands of the dispatch object, the second dispatch instruction can only be sent to the dispatched single object, so that it can continue to complete the secondary delivery of the abnormal order. What needs to be explained here is that the one-time dispatch list mentioned in this article is relative to the second dispatch order, which can be understood as a dispatch order process before the second dispatch order.

Further, if the abnormality of the abnormal order has not been released when the time limit of the second dispatch is reached, the server sends an order cancellation instruction for the abnormal order. The method provided by the foregoing embodiment may further include: receiving an order cancellation instruction sent by the server for the abnormal order; displaying a cancellation mark in the display area of the abnormal order according to the order cancellation instruction; The second prompt information that the abnormal order has been canceled. Instead of directly deleting the exception order, the cancel flag is displayed in the display area of the abnormal order to be canceled in order to wait for a while before deleting it from the order page. The purpose of displaying the second prompt information is to remind the delivery personnel that the abnormal order has been awaiting formal cancellation. The delivery staff is no longer able to make secondary shipments. Of course, in an actual application, after receiving the order cancellation instruction sent by the server for the abnormal order, the abnormal order is directly deleted from the order page.

It should be noted that the application scenario of the technical solution provided by the embodiment shown in FIG. 2 is that the client actively contacts the user, and after requesting the user, the secondary dispatch control is used to apply for a second dispatch to the server. . The application scenario of the technical solution provided by the embodiment shown in FIG. 3 is that the server contacts the user and contacts the user within a specified time to instruct the client to perform the second dispatch. The two technical solutions are respectively in two embodiments, and in fact, the technical solution provided by the present disclosure can simultaneously include the two secondary dispatching modes. That is, the embodiment shown in FIG. 2 may further include some steps in the embodiment shown in FIG. 3; the embodiment shown in FIG. 3 may further include some steps in the embodiment shown in FIG. 2.

FIG. 4 is a schematic flowchart diagram of an order marking method according to an embodiment of the present disclosure. As shown in FIG. 4, the method includes:

401. Receive a push message sent by the server about an abnormality of the order.

402. Find an abnormal order in the order page based on the push message.

403. Mark the abnormal order found by the tag.

In the above 401, the push message is generated by the server when an abnormal order is acquired, and is sent to the dispatch object to which the abnormal order is allocated. Specifically, the push message may be “XX order contact user failed. You may suspend the delivery of the order and wait for the second delivery instruction; if the secondary delivery is not indicated within x hours, the XX order will be automatically cancelled. ”

In the above 402, the push message carries an identifier of an abnormal order. In the specific implementation, the identifier can be used to find the abnormal order in the order page.

In the above 403, the abnormal order that is found by the mark may be specifically: determining a mark position in a display area of the abnormal order; and adding an abnormal mark at the mark position. The abnormality flag may be "provisional delivery", "abnormal", and the like. The process of determining the marked location may be implemented by using the location where the abnormal order currently displays the delivery status as the marked location; or extending the display area of the abnormal order, and extending the blank The area acts as the marked location, and so on.

What needs to be explained here is that the purpose of marking the order is to inform the server that the order is in a suspended state and cannot be cancelled. When the order is in the suspended state, the order status is equal to the completed order in the scheduling policy, and the system will send the order normally. After the order is reissued, it is equivalent to the order in the delivery, and the scheduling strategy is based on the order in the delivery.

In the foregoing embodiment and the following embodiments, the foregoing method for order marking method may further include the following steps: sending a second dispatch request for the abnormal order to the server; and receiving feedback from the server if receiving the feedback The response to the second dispatch will cancel the marking of the abnormal order.

What needs to be added here is that the above-mentioned second dispatch request sent to the server can carry the time of the second dispatch request and the current dispatch object (under the take-out application scenario, can be understood as the delivery person or the knight). position. The purpose of carrying the second dispatch request time is to facilitate the server to calculate whether the request time exceeds the second dispatch delay time limit. The purpose of uploading the location of the current dispatch object is to facilitate the server to re-define a delivery path for the dispatch object based on the current location of the dispatch object. For example, the order page contains two orders in order 1 and 2 in the order, and 1 abnormal order. If the server allows the abnormal order to be re-shipped, it will plan a reasonable and time-saving path for the dispatcher according to the order of the order 1, the order 2 and the abnormal order in the delivery, and the address of the dispatcher. Assuming that the address of the dispatcher is closer to the order 2, the order 2 is closer to the abnormal order, and the abnormal order is closer to the order 1, the planned route is: order 2, abnormal order and order 1.

FIG. 5 is a schematic flowchart diagram of an order marking method according to another embodiment of the present disclosure. As shown in FIG. 5, the method provided in this embodiment includes:

501. Receive a push message sent by the server about the abnormality of the order.

502. Find an abnormal order in the order page based on the push message.

503. Mark the abnormal order found by the tag.

504. Record the marked time.

505. Feed back, to the server, a processing response to the abnormal order, where the processing response includes the marked moment as a timing start time.

506. Receive a first message that the server sends a timeout period for the abnormal order that has not arrived and is abnormally cancelled.

507. Based on the first message, cancel the marking of the abnormal order.

For the above descriptions of 501 to 503, reference may be made to the description in the foregoing embodiments, and details are not described herein again.

In the above 504, the purpose of recording the marked moment is to send the time to the server, so that the server determines the second dispatch delay time according to the marked moment. For example, the time of marking is 10:00AM; if the time of delaying the dispatch is 3 hours, the time limit for the second dispatch can be determined as: 13:00PM. The time limit for allowing the delay to be dispatched may be a default value, or may be set manually, which is not specifically limited in the embodiment of the present disclosure.

In the above 505, the processing response fed back to the server may be specifically: after the confirmation operation performed on the to-be-confirmed message about the abnormal order is detected. After receiving the above processing response, the server performs timing according to the marked time included in the processing response. In essence, the purpose of timing is to provide a buffer period for abnormal orders to relieve the anomaly. The process of timing is to confirm the process of delaying the time limit of the second dispatch. For example, if the marking time is 10:00 AM and the buffering period for the abnormal order is 3 hours, the server starts timing from the 10:AM, and confirms that the second order delay time corresponding to the abnormal order is 13: PM. . The server will monitor in real time the abnormal cancellation of the abnormal order before the arrival of the second order delay time limit of the abnormal order.

In the above 506 and 507, when the server detects that the abnormal order has been abnormally released before the second dispatch delay time expires, the server sends the first message. After receiving the first message, the client can cancel the marking of the abnormal order. An abnormal order after unmarking is equivalent to an order in the delivery. If the display position of the abnormal order is adjusted, the abnormal order of the second dispatch order can be added to the queue to be sorted according to the ordering policy of the order in the order page, and all the orders in the sorting queue are sorted. If the abnormal order is displayed differently, it will be displayed in the same way as other orders on the order page.

Further, the method provided by the foregoing embodiment may further include: receiving, by the server, a second message that the time limit for sending the abnormal order has arrived and the abnormality is not released; and based on the second message, Add a cancellation mark in the display area of the abnormal order or delete the abnormal order from the order page.

It should be noted here that the purpose of adding a cancel mark in the display area of the abnormal order is that the abnormal order can no longer achieve the second delivery, but it needs to wait for the preset time (for example, 8 small) Only) is removed from the order page.

FIG. 6 is a schematic flowchart of a method for processing an abnormal order according to an embodiment of the present disclosure. As shown in FIG. 6, the method provided in this embodiment includes:

601. Obtain an abnormal order.

602. Set a second dispatch delay time limit for the abnormal order.

603. If the exception of the abnormal order is cancelled before the delay time limit of the second dispatch is reached, the abnormal order is subjected to a second dispatch.

In the above 601, the abnormal order acquisition manner may be specifically: receiving status information such as “user rejection”, “failure”, “redial”, and the status information included in the IVR system, and the status information includes an identifier of the order; The order of the identifier is determined as an abnormal order; or the order exception information sent by the client is received, the order pointed to by the order exception information is determined as an abnormal order, and the like. The order exception information may be generated by the client after the order is marked.

In the above 602, the process of setting the second dispatch delay time limit for the abnormal order may be specifically: sending a push message about the abnormality of the order to the dispatch object of the abnormal order at the time of dispatching the order; receiving the dispatch object a processing response of the feedback, the processing response includes a marked time for marking the abnormal order based on the push message; acquiring a delay time of the dispatching order; determining, according to the delayed dispatching time duration and the marking time The second dispatch time delay time limit. The duration of the delayed dispatching order may be a default value or may be manually set.

In the above 603, the process of performing the second dispatch of the abnormal order may be specifically: acquiring the dispatching object of the abnormal order when the order is dispatched; and sending the second dispatching order for the abnormal order to the dispatching single object. a message, wherein the second dispatch message is used to prompt the dispatch object to perform a corresponding operation on the abnormal order to cancel the marking of the abnormal order.

Further, in the above embodiment and the following embodiments, the method may further include canceling the abnormal order if the abnormality of the abnormal order is not released when the time limit of the second dispatch is reached.

Further, in the foregoing embodiment and the following embodiments, the method may further include: receiving a second dispatch request sent by the dispatching object of the abnormal order when the dispatch order is sent for the abnormal order; The receiving time of the second dispatch request; if the receiving time is earlier than the second dispatch delay time limit, the abnormal order is subjected to a second dispatch.

The technical solution provided by the embodiment, by marking the abnormal order to distinguish other orders, is convenient for providing a buffering period for the marked order to cancel the abnormality. If the abnormality is cancelled during the buffering period, the abnormal order is started. Compared with the prior art, the technical solution recovers some abnormal orders, avoids many problems existing in the prior art directly canceling abnormal orders, thereby improving the service quality of the platform and the user experience is good.

It should be added here that the execution body of the method provided by the embodiment shown in FIG. 1 , FIG. 2 , FIG. 3 , FIG. 4 and FIG. 5 above may be a client. The client may include any terminal device such as a mobile phone, a tablet computer, a PDA (Personal Digital Assistant), a POS (Point of Sales), an in-vehicle computer, and the like, which is not specifically limited in the embodiment of the present disclosure. The execution body of the method provided by the embodiment shown in FIG. 6 above may be a server. The server can be an O2O platform. Of course, the execution bodies of the steps of the method provided by the foregoing embodiments may all be the same device, or the method may also be performed by different devices. For example, the execution body of steps 101 to 103 may be device A; for example, the execution body of

steps

101 and 102 may be device A, the execution body of step 103 may be device B, and the like.

The technical solutions provided in the embodiments of the present disclosure are described below for convenience of understanding.

The Cavaliers cannot contact the order user, and the Cavalier can remark the order corresponding to the user. After the remark is successful, the IVR system will be triggered to contact the user. If the IVR system contacts the user, the server will notify the user and the knight, and the knight will normally deliver. If the IVR system is still unable to contact the user, the server and/or the knight will mark the order. The user side corresponding to the marked order will display the new status after the order is marked, for example, display the information of "suspended delivery" or "abnormal" in the display area of the abnormal order. Or, the server notifies the user by sending a short message. If the IVR system or the knight is still unable to contact the user when the X hour arrives, the order is cancelled within Y hours (eg 8 hours). If the user is contacted before the X hour arrives, the server performs a second dispatch operation on the abnormal order. At this time, the knight end will receive the second dispatching prompt sent by the server, and at the same time, the first prompt information for indicating the second dispatch of the abnormal order is displayed on the interface. If the user cannot be contacted when the X hour arrives, the server cancels the abnormal order. This At the same time, the knight end will receive the order cancellation instruction sent by the server, and at the same time, the second prompt information that the abnormal order has been cancelled will be displayed on the interface. The method provided by the embodiments of the present disclosure is described below from the knight side, the client side, and the server side, respectively.

Knight side:

When the knight selects "User cannot contact" in the order note, it triggers a request to the server to make an IVR call to the user. Remark "When the user cannot contact", judge whether the position is within the preset distance of the user position (for example, 300 meters). If it is satisfied, the remark is successful. If it is not satisfied, the feedback "The current position is too far away from the user. Please reach the user position and then make a remark. If you have any questions, please contact the dispatcher."

If the IVR call is contacted to the user (when the IVR return status is successful, the contact user succeeds at this time), the message is sent to the knight: the system notifies the user that the user is successful, please contact the user again for delivery; and message reminder on the knight side The message type is "strong reminder without precipitation" type, the content is displayed as "Baidu #xxx The order system has dialed 400 calls, please contact the user again to ensure the order is completed normally".

If the IVR call cannot be contacted by the user (when the IVR returns to the following status: "User Rejected" "Failed" "Replay", if the user is not contacted), the order is marked (for example, in the display area where the order is located) The exception flag is displayed, and the time of the mark is recorded at the same time. At this point, the knight is pushed to the message: you can get the income and performance of the order after the order is completed. If you contact the user within X hours, you will need to make a second delivery. If the user is not contacted, the order will be automatically cancelled within Y hours (for example, 8 hours). If the knight clicks "I know" through the interface, the order status changes (for example, the status of the order changes from the delivery status to the suspended delivery status); and the message is reminded on the knight side that the message type is "strong reminder without precipitation" type The content is displayed as "Baidu #123 orders to contact the user within X hours, need to carry out secondary distribution, if the contact is not available, the order will be automatically canceled within 8 hours."

The second dispatch control can also be displayed in the abnormal order display area of the knight side. The knight can apply for a second dispatch request to the server by touching the second dispatch control. If the server determines that the time of the second dispatch request is within X hours, the feedback to the Cavalier is allowed to allow the second dispatch. At this point, the knight will upload the coordinates of the current knight to the server, so that the server can plan the delivery route for the knight according to the coordinates of the current knight. If When the server judges that the time of the second dispatch request has exceeded X hours, it feedbacks to the Cavaliers that the response of the second dispatch is not allowed. At this point, the Cavalier will display a message prompting that the second order is not allowed.

user terminal:

In the order page of the client, the status of the order marked by the knight and the server changes, for example, from "delivery" to "suspended delivery". In practical applications, the server can set the rules that the order user under "suspended delivery" can't always cancel. At the same time, notify the user, for example, push the message: "Because you can't contact you, the knight can't deliver properly. Please get in touch with the Cavalier as soon as possible. If you get the contact within X hours, the knight will deliver the second time for you." XXX". Or the server will notify the user by SMS. The content of the message can be: "Baidu Knight is delivering for you. If you can't contact it, please contact the Cavalier as soon as possible. If you get in touch within X hours, the Cavaliers will deliver the second time for you, Knight's phone: XXXX".

Server

After the order is marked, the order's scheduling strategy is equivalent to the completed order, that is, the order that does not participate in the order; the unmarked order, that is, the order that enters the secondary delivery, is equivalent to the order in the delivery, and the retrieval strategy is in accordance with the delivery. Order order.

The innovation of the present disclosure is that when the IVR is not in contact with the user, the order mark is marked, the order is marked as a suspended delivery state, and when the order is marked as a suspended delivery state, the order of the new order is not affected. When the order is in the suspended delivery state, the user-side APP also displays it as a paused delivery status. When the user is contacted within X hours, the knight will again apply for the delivery of the abnormal order or the server will inform the knight to deliver the abnormal order, keep it in the continuation state (delivery) for secondary delivery, and finally complete the order. Briefly, the purpose of the present disclosure is to recover some orders when the user is not reached.

FIG. 7 is a structural block diagram of an information display apparatus according to an embodiment of the present disclosure. As shown in the figure, the apparatus provided in this embodiment includes: a first display module 71 and a second display module 72. The first display module 71 is configured to display a to-be-confirmed message regarding an abnormality of the order. The second display module 72 is configured to display an abnormality flag within the display area of the abnormal order in response to the confirmation operation for the to-be-acknowledged message. Wherein the abnormal order is the said to be confirmed The order pointed to by the message.

Further, the second display module 72 is further configured to: display, in the display area, the delivery status information of the abnormal order as the abnormality mark; or extend the display area to be extended. The exception flag is displayed in the blank area.

Further, the device may further include: an adjustment module or a third display module. The adjustment module is configured to adjust a display position of the abnormal order in an order page. The third display module is configured to display the abnormal order differently from other orders in the order page.

Further, the device may further include: a fourth display module, a sending module, and a first hidden module. The third display module is configured to display a secondary dispatch control within the display area. The sending module is configured to send a second dispatch request to the server in response to the touch operation on the secondary dispatch control. The first hiding module is configured to hide the abnormality flag if receiving a response of the server to allow a second dispatch.

Further, the device may further include: a first receiving module and a second hiding module. The first receiving module is configured to receive a message that the second sending delay time limit sent by the server for the abnormal order has arrived. The third hidden module is configured to hide the secondary dispatch control based on the message.

Further, the device may further include: a second receiving module, a third hiding module, and a fifth display module. The second receiving module is configured to receive a second dispatching instruction sent by the server for the abnormal order; the third hiding module is configured to hide the abnormality flag according to the second dispatching indication; The fifth display module is configured to display first prompt information for prompting a second dispatch of the abnormal order.

Further, the device may further include: a third receiving module, a canceling module, and a sixth display module. The third receiving module is configured to receive a server to send the abnormal order Order cancellation instructions. The cancel module is configured to display a cancel flag in a display area of the abnormal order according to the order cancellation instruction. The sixth display module is configured to display second prompt information that the abnormal order has been cancelled.

It should be noted that the information display device provided by the foregoing embodiment can implement the technical solutions described in the foregoing method embodiments. For the specific implementation of the foregoing modules or units, refer to the corresponding content in the foregoing method embodiments. Narration.

FIG. 8 is a structural block diagram of an order marking device according to an embodiment of the present disclosure. As shown in FIG. 8, the apparatus includes a receiving module 81, a lookup module 82, and a marking module 83. The receiving module 81 is configured to receive a push message sent by the server regarding the abnormality of the order; the searching module 82 is configured to search for an abnormal order in the order page based on the push message; the marking module 83 is configured to mark the found The abnormal order.

Further, the order marking device may further include: a sending module and a first canceling module. The sending module is configured to send a second dispatch request for the abnormal order to the server. The first canceling module is configured to cancel the marking of the abnormal order if receiving a response of the server to allow a second dispatch.

Further, the order marking device may further include: a recording module, a feedback module, the receiving module, and a second canceling module. The recording module is configured to record a marked moment. The feedback module is configured to feed back to the server a processing response for the abnormal order, the processing response including the marked moment as a timing start time. The receiving module is further configured to receive a first message that the server sends a timeout period for the abnormal order that has not arrived and is abnormally released. The second cancellation module is configured to cancel the marking of the abnormal order based on the first message.

Further, the order marking device may further include: a processing module. The receiving module is further configured to receive a time limit for sending, by the server, the abnormal order. The second message that has arrived and the exception has not been released. The processing module is configured to add a cancellation flag or delete the abnormal order from the order page in a display area of the abnormal order based on the second message.

It should be noted that the order marking device provided by the above embodiment can implement the technical solutions described in the foregoing method embodiments. For the principle of the specific implementation of each module or unit, refer to the corresponding content in the foregoing method embodiments. No longer.

FIG. 9 is a structural block diagram of an apparatus for processing an abnormal order according to an embodiment of the present disclosure. As shown in FIG. 9, the apparatus provided in this embodiment includes: an obtaining module 91, a setting module 92, and a dispatching module 93. The obtaining module 91 is configured to acquire an abnormal order. The setting module 92 is configured to set a secondary dispatch delay time limit for the abnormal order. The dispatch module 93 is configured to perform a second dispatch on the abnormal order if the abnormal order of the abnormal order is released before the delay time limit of the second dispatch is reached.

Further, the device may further include: a sending module. The obtaining module is further configured to acquire a dispatch object of the abnormal order when the order is dispatched once. The sending module is configured to send a secondary dispatch message for the abnormal order to the dispatch object. The second dispatch message is configured to prompt the dispatch object to perform a corresponding operation on the abnormal order to cancel the marking of the abnormal order.

Further, the setting module 92 is further configured to: send a push message about the order exception to the dispatch object; receive the processing response of the dispatch object feedback, where the processing response includes the push message based Determining the time of marking of the abnormal order marking; obtaining the delay time of the dispatching order; determining the delay time limit of the second dispatching order according to the delaying dispatching order duration and the marking moment; wherein the dispatching single object is a single dispatching time Assigned to the exception order.

Further, the apparatus may further include: canceling the module. The cancellation module is configured to If the abnormality of the abnormal order is not released when the time limit of the second dispatch is reached, the abnormal order is cancelled.

Further, the device may further include: a receiving module. The receiving module is configured to receive a second dispatch request sent by the dispatch object of the abnormal order when the dispatch order is sent for the abnormal order; the obtaining module is further configured to acquire the second The dispatching time of the dispatch request; the dispatch module is further configured to perform a second dispatch on the abnormal order if the receiving time is earlier than the second dispatch delay time limit.

It should be noted that the processing device of the abnormal order provided by the foregoing embodiment can implement the technical solutions described in the foregoing method embodiments, and the principles of the specific implementation of each module or unit can be referred to the corresponding content in the foregoing method embodiments. I will not repeat them here.

The device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separate, and the components displayed as units may or may not be physical units, ie may be located A place, or it can be distributed to multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the embodiment. Those of ordinary skill in the art can understand and implement without deliberate labor.

Through the description of the above embodiments, those skilled in the art can clearly understand that the various embodiments can be implemented by means of software plus a necessary general hardware platform, and of course, by hardware. Based on such understanding, the above-described technical solutions may be embodied in the form of software products in essence or in the form of software products, which may be stored in a computer readable storage medium such as ROM/RAM, magnetic Discs, optical discs, etc., include instructions for causing a computer device (which may be a personal computer, server, or network device, etc.) to perform the methods described in various embodiments or portions of the embodiments.

It should be noted that the above embodiments are only for explaining the technical solutions of the present disclosure, and are not intended to be limiting; although the present disclosure has been described in detail with reference to the foregoing embodiments, it will be understood by those skilled in the art that The technical solutions described in the foregoing embodiments are modified, or the equivalents of the technical features are replaced by the equivalents. The modifications and substitutions do not depart from the spirit and scope of the technical solutions of the embodiments of the present disclosure.

Claims

An information display method includes:

Display a pending message about an order exception;

And displaying an abnormality flag in a display area of the abnormal order in response to the confirming operation for the to-be-confirmed message;

The abnormal order is an order pointed to by the to-be-confirmed message.
The method of claim 1, wherein the displaying an abnormality flag in the display area of the abnormal order comprises:

Displaying the delivery status information of the abnormal order as the abnormality flag in the display area; or

Extending the display area;

The abnormality mark is displayed in the extended blank area.
The method of claim 1 further comprising:

Adjusting the display position of the abnormal order on the order page; or

The abnormal order is displayed separately from other orders in the order page.
The method of any one of claims 1 to 3, further comprising:

Displaying a secondary dispatch control in the display area;

Sending a second dispatch request to the server in response to the touch operation on the secondary dispatch control;

If the server receives a response that allows the second dispatch, the exception flag is hidden.
The method of claim 4 further comprising:

Receiving a message that the second dispatch delay time limit sent by the server for the abnormal order has arrived;

The second dispatch control is hidden based on the message.
The method of any one of claims 1 to 3, further comprising:

Receiving a second dispatch indication sent by the server for the abnormal order;

And hiding the abnormality mark according to the second dispatch instruction;

A first prompt information for indicating a second dispatch of the abnormal order is displayed.
The method of claim 6 further comprising:

Receiving an order cancellation instruction sent by the server for the abnormal order;

Displaying a cancellation flag in a display area of the abnormal order according to the order cancellation instruction;

The second prompt information that the abnormal order has been canceled is displayed.
An order marking method, including:

Receiving a push message sent by the server about the abnormality of the order;

Finding an abnormal order in the order page based on the push message;

Mark the abnormal order found.
The method of claim 8 further comprising:

Sending a second dispatch request for the abnormal order to the server;

If the server receives a response that allows the second dispatch, the flag of the abnormal order is cancelled.
The method of claim 8 or 9, further comprising:

Record the time of marking;

Returning, to the server, a processing response for the abnormal order, where the processing response includes the marked moment as a timing start time;

Receiving, by the server, a first message that the time limit for sending the abnormal order is not up and is abnormally cancelled;

Based on the first message, the tag for the abnormal order is cancelled.
The method of claim 10 further comprising:

Receiving, by the server, a second message that the time limit for sending the abnormal order has arrived and the abnormality is not released;

Based on the second message, a cancellation flag is added within the display area of the abnormal order or the abnormal order is deleted from the order page.
A method for handling abnormal orders, including:

Obtain an abnormal order;

Setting a second dispatch delay time limit for the abnormal order;

If the exception of the abnormal order is released before the delay time limit of the second dispatch is reached, then Make a second order for the abnormal order.
The method of claim 12, wherein the second order is sent to the abnormal order, comprising:

Obtaining a dispatch object of the abnormal order when it is dispatched once;

Sending a second dispatch message to the dispatch order object for the abnormal order;

The second dispatch message is used to prompt the dispatching object to perform a corresponding operation on the abnormal order to cancel the marking of the abnormal order.
The method of claim 12, wherein said setting a second dispatch delay time limit for said abnormal order comprises:

Send a push message about the order exception to the dispatch object;

Receiving a processing response of the dispatch object object feedback, where the processing response includes a marking moment for marking the abnormal order based on the push message;

Get the delay time of the dispatch order;

Determining, according to the delayed dispatch time duration and the marking moment, the second dispatch delay time limit;

Wherein, the dispatch order object is assigned to the abnormal order when the dispatch order is once.
A method according to any one of claims 12 to 14, further comprising:

If the abnormality of the abnormal order is not released when the time limit of the second dispatch is reached, the abnormal order is cancelled.
A method according to any one of claims 12 to 14, further comprising:

Receiving a second dispatch request sent by the dispatch object for the abnormal order;

Obtaining a receiving moment of the second dispatch request;

If the receiving time is earlier than the time limit of the second dispatch, the second order is sent to the abnormal order;

Wherein, the dispatch order object is assigned to the abnormal order when the dispatch order is once.
An information display device comprising:

a first display module configured to display a pending message regarding an abnormality of the order;

a second display module configured to display an abnormality flag in a display area of the abnormal order in response to the confirming operation for the to-be-confirmed message;

The abnormal order is an order pointed to by the to-be-confirmed message.
The apparatus of claim 17 further comprising:

An adjustment module configured to adjust a display position of the abnormal order in an order page; or

The third display module is configured to display the abnormal order differently from other orders in the order page.
The apparatus of claim 17 or 18, further comprising:

a fourth display module configured to display a secondary dispatch control in the display area;

The sending module is configured to send a second dispatch request to the server in response to the touch operation on the secondary dispatch control;

The first hidden module is configured to hide the abnormality flag when receiving the response of the server to allow the second dispatch.
The apparatus of claim 17 or 18, further comprising:

a second receiving module, configured to receive a second dispatch indication sent by the server for the abnormal order;

a third hiding module, configured to hide the abnormality flag according to the second dispatch instruction;

The fifth display module is configured to display first prompt information for prompting a second dispatch of the abnormal order.
An order marking device comprising:

a receiving module, configured to receive a push message sent by the server about an abnormality of the order;

a lookup module configured to look up an abnormal order in the order page based on the push message;

A tag module configured to tag the abnormal order found.
The apparatus of claim 21 further comprising:

a recording module configured to record a marked moment;

a feedback module, configured to feed back, to the server, a processing response for the abnormal order, where the processing response includes the marked moment as a timing start time;

The receiving module is further configured to receive a first message that the server sends a timeout period for the abnormal order that has not arrived and is abnormally cancelled;

a second cancellation module configured to cancel the marking of the abnormal order based on the first message.
An abnormal order processing device, comprising:

An acquisition module configured to obtain an abnormal order;

a setting module configured to set a second dispatch delay time limit for the abnormal order;

The dispatch module is configured to perform a second dispatch on the abnormal order when the exception of the abnormal order is released before the delay time limit of the second dispatch is reached.
The apparatus of claim 23, further comprising:

a receiving module configured to receive a second dispatch request sent by the dispatch object for the abnormal order;

The obtaining module is further configured to acquire a receiving moment of the second dispatch request;

The dispatch module is further configured to perform a second dispatch on the abnormal order when the receiving time is earlier than the second dispatch delay time limit;

Wherein, the dispatch order object is assigned to the abnormal order when the dispatch order is once.