CN107093039A - Method for information display, hand marker method, abnormal order processing method and device - Google Patents

Method for information display, hand marker method, abnormal order processing method and device Download PDF

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Publication number
CN107093039A
CN107093039A CN201611118231.8A CN201611118231A CN107093039A CN 107093039 A CN107093039 A CN 107093039A CN 201611118231 A CN201611118231 A CN 201611118231A CN 107093039 A CN107093039 A CN 107093039A
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order
abnormal
distribute leaflets
abnormal order
message
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CN107093039B (en
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杜佳伦
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Beijing Xingxuan Technology Co Ltd
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Beijing Xiaodu Information Technology Co Ltd
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Priority to CN202110304490.4A priority Critical patent/CN113065916A/en
Priority to CN201611118231.8A priority patent/CN107093039B/en
Publication of CN107093039A publication Critical patent/CN107093039A/en
Priority to PCT/CN2017/114877 priority patent/WO2018103673A1/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0835—Relationships between shipper or supplier and carriers
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0838—Historical data

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  • Engineering & Computer Science (AREA)
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Abstract

The embodiment of the present invention provides a kind of method for information display, hand marker method, abnormal order processing method and device.Wherein, the abnormal order processing method includes the steps：Obtain abnormal order；For the abnormal order, the secondary distribute leaflets delay time limit is set；If reaching abnormal the releasing of the secondary abnormal order of the distribute leaflets delay time limit foregoing description, secondary distribute leaflets are carried out to the abnormal order.Compared with prior art, technical scheme provided in an embodiment of the present invention has retrieved the abnormal order in part, it is to avoid in the prior art directly cancels the problems present in exception order, and then improves the service quality of platform, Consumer's Experience is good.

Description

Method for information display, hand marker method, abnormal order processing method and device
Technical field
Ordered the present invention relates to Internet technical field, more particularly to a kind of method for information display, hand marker method, exception Form processing method and device.
Background technology
Development on line to (Oline To Offline, abbreviation O2O) under line has promoted the development in the field of take-away, increasingly Commodity are bought in many people's selections by way of cyber ordering.
A mobile terminal can be provided using (APP) to logistics service provider (also known as knight) by taking out industry O2O platforms.Thing Stream ISP just can check the order that O2O platforms are distributed to it by APP.Order commodity are sent to by logistics service provider To specified address, and by order user sign for after just complete the order.But it sometimes appear that order can not be normally sent to as follows Situation：Logistics service provider is reached after Order Address, it is found that user not at the address and can not contact again by phone On.For this abnormal order that can not be normally sent to, prior art is so solved：Logistics service provider passes through APP Remarks are carried out to the order, APP can trigger the calling system in O2O platforms to contact user after remarks success.If calling system User is not contacted still, then directly cancels the order.
The content of the invention
Logistics service provider is during order commodity are dispensed, and inevitably running into can not get in touch with user's Situation.Investigation discovery is carried out to a large amount of orders being therefore cancelled：There is a part of order user is in temporary connection not, and These users are also not intended to order and are cancelled.Prior art is this when calling system does not contact user, directly just cancels The processing mode of order is excessively simple so that some orders that can be retrieved are cancelled, and Consumer's Experience is poor.
Then, there is provided a kind of method for information display in one embodiment of the invention.This method includes：Display is relevant The abnormal message to be confirmed of order；In response to the confirmation operation for the message to be confirmed, in the viewing area of abnormal order It is interior, show abnormal marking.Wherein, the order that the abnormal order points to for the message to be confirmed.By in abnormal order Abnormal marking is shown in viewing area, it is abnormal order that can point out the order viewer order, just provides one for the abnormal order It is individual to release abnormal buffer time, and wait the prompting for whether carrying out secondary dispatching of service end feedback to believe in the buffering period Breath, and then problems in the prior art directly present in the abnormal order of cancellation are avoided, and then improve the service of platform Quality.
Optionally, above-mentioned abnormal marking can be shown in the following way：In the viewing area, by the exception The dispatching status information of order is replaced and is shown as the abnormal marking；Or the viewing area of extending, in the blank that of extending The abnormal marking is shown in region.
Optionally, the methods described that above-described embodiment is provided, may also include the steps of：The abnormal order is adjusted to order Display location in single page；Or the abnormal order is differently shown with other orders in order page.Certainly, In addition to display mode of the abnormal order of adjustment in order page, the abnormal order can also be included in a new page.
Optionally, the methods described that above-described embodiment is provided, may also include the steps of：In the viewing area, show Show secondary distribute leaflets control；In response to the touch control operation on the secondary distribute leaflets control, send secondary distribute leaflets to service end and ask；If Receiving the service end feedback allows the response of secondary distribute leaflets, then hides the abnormal marking.Secondary group is shown for client Single control part, a kind of mode for voluntarily applying for secondary distribute leaflets can be provided for dispatching personnel, to improve the flexibility of secondary distribute leaflets, is differed Surely to be indicated to carry out secondary distribute leaflets by service end.
Optionally, the methods described that above-described embodiment is provided, may also include the steps of：Service end is received for described different The message that the secondary distribute leaflets delay time limit that normal order is sent has arrived；Based on the message, the secondary distribute leaflets control is hidden.By two The purpose that secondary distribute leaflets control is hidden is in order to avoid dispatching personnel have arrived in the secondary distribute leaflets delay time limit of abnormal order In the case of, also go to trigger the secondary distribute leaflets control.Certainly, can be with ash in addition to hiding the mode of the secondary distribute leaflets control Show the mode of the secondary distribute leaflets control, also or neither hide nor the grey aobvious secondary distribute leaflets control, in dispatching personnel's touch-control During the secondary distribute leaflets control, show about not allowing the message of secondary distribute leaflets.
Optionally, the methods described that above-described embodiment is provided, may also include the steps of：Service end is received for described different The secondary distribute leaflets that normal order is sent are indicated；Indicated according to the secondary distribute leaflets, hide the abnormal marking；Show for instruction pair The abnormal order carries out the first prompt message of secondary distribute leaflets.The abnormal marking is hidden, and shows above-mentioned first prompting letter Breath, available for reminding the exception of the dispatching personnel abnormal order to release, can carry out secondary dispatching.
Optionally, the methods described that above-described embodiment is provided, may also include the steps of：Service end is received for described different The cancellation of order that normal order is sent is indicated；Indicated, shown in the viewing area of the abnormal order according to the cancellation of order Cancel mark；Show the second prompt message that the abnormal order has been cancelled.In the viewing area for the abnormal order that need to cancel Display suppression is marked, rather than is directly deleted the abnormal order, Cai it is to wait for a period of time it again from order Deleted in page.The purpose for showing above-mentioned second prompt message is formally taken to remind the dispatching personnel abnormal order to wait Disappear, dispatching personnel can not carry out secondary dispatching.
There is provided a kind of hand marker method in another embodiment of the present invention.This method includes：Receive service end hair The PUSH message for the relevant order exception sent；Based on the PUSH message, the abnormal order in order page is searched；Label lookup is arrived The abnormal order.The purpose that abnormal order is marked：One be in order to remind the dispatching personnel order to be abnormal order, Two be that triggering service end provides buffer time for the abnormal order.
Optionally, the labeling process of above-mentioned abnormal order can be specially：In the viewing area of the abnormal order, it is determined that Mark position；In the marked locations, abnormal marking is added.Wherein it is determined that the mark position can be the exception It is used for the position for showing the place of dispatching status information in order；Or the mark position is the white space that etc. that newly extends Deng.
Optionally, the methods described that above-described embodiment is provided may also include：Sent to the service end and be directed to the exception The secondary distribute leaflets request of order；If receiving the service end feedback allows the response of secondary distribute leaflets, cancel to the exception The mark of order.Wherein, the secondary distribute leaflets request can be that dispatching personnel are generated by triggering secondary distribute leaflets control.
Optionally, the methods described that above-described embodiment is provided may also include：The recording mark moment；Fed back to the service end For the processing response of the abnormal order, when including the mark as timing initial time in the processing response Carve；The timing deadlines that the service end is received for the abnormal order transmission are not arrived and the abnormal first message released；It is based on The first message, cancels the mark to the abnormal order.
Optionally, the methods described that above-described embodiment is provided may also include：The service end is received to order for the exception The timing deadlines that single-shot is sent have been arrived and abnormal undissolved second message；Based on second message, in the abnormal order Addition cancels mark or deletes the abnormal order from order page in viewing area.
There is provided a kind of processing method of abnormal order in another embodiment of the present invention.This method includes：Obtain different Normal order；For the abnormal order, the secondary distribute leaflets delay time limit is set；If the institute before the secondary distribute leaflets delay time limit is reached The abnormal releasing of abnormal order is stated, then secondary distribute leaflets are carried out to the abnormal order.By setting secondary distribute leaflets for abnormal order Postpone the time limit, be to release abnormal buffer time to provide one to abnormal order, if being released extremely within the buffer time, Abnormal order can then be reverted to normal order, secondary dispatching is carried out, to retrieve the abnormal order in part, it is to avoid straight in the prior art The problems disappeared present in abnormal order are accessed, the service quality of platform is improved.
Optionally, above-mentioned can be adopted to the secondary distribute leaflets of the abnormal order progress is realized with the following method：Obtain the exception Distribute leaflets object of the order in a distribute leaflets；The secondary distribute leaflets message for the abnormal order is sent to the distribute leaflets object； Wherein, the secondary distribute leaflets message is used to point out the distribute leaflets object to operate the abnormal order accordingly, to cancel To the mark of the abnormal order.In the case where taking out class application scenarios, the distribute leaflets object mentioned in the present embodiment can be regarded as dispatching Personnel.For example, the abnormal order, which is due to dispatching personnel, can not relate to user, then the corresponding commodity of the order should exist In dispatching personnel's hand.In this case, the abnormal order can only have been continued when carrying out secondary distribute leaflets by dispatching personnel Into.Therefore, when carrying out secondary distribute leaflets, service end need to obtain the order, and in distribute leaflets, (need exist for explanation is：Once send It is singly for secondary distribute leaflets, it is to be appreciated that：Distribute leaflets are exactly a preceding distribute leaflets).
Optionally, it is above-mentioned that for the abnormal order, the secondary distribute leaflets delay time limit is set, it can adopt and realize with the following method：Xiang Pai Single object is sent about the abnormal PUSH message of order；Receive the processing response of the distribute leaflets object feedback, the processing response In include the mark moment that the abnormal order is marked based on the PUSH message；Obtain delay distribute leaflets duration；Root According to the delay distribute leaflets duration and the mark moment, the secondary distribute leaflets delay time limit is determined.Wherein, the distribute leaflets object is Assigned during distribute leaflets for the abnormal order.In the specific implementation, the delay distribute leaflets duration can be manually set, such as and 2 Individual hour, 3 hours etc..For example, the mark moment is 10:00AM；Postpone during distribute leaflets a length of 5 hours；Determine described secondary Distribute leaflets are limited to when postponing：15:00PM.
Optionally, the methods described that above-described embodiment is provided, may also include：If reaching the secondary distribute leaflets delay time limit When the exception of the abnormal order do not release, then cancel the abnormal order.
Optionally, the methods described that above-described embodiment is provided, may also include：Receive distribute leaflets object and be directed to the abnormal order The secondary distribute leaflets request sent；Obtain the time of reception of the secondary distribute leaflets request；If the time of reception is secondary earlier than described Distribute leaflets postpone the time limit, then carry out secondary distribute leaflets to the abnormal order.Wherein, it is institute in a distribute leaflets during distribute leaflets object State what abnormal order was assigned.In addition to secondary distribute leaflets are triggered by service end, the present embodiment additionally provides one kind by client Ask the mode of secondary distribute leaflets request.For example, in the case where taking out class application scenarios, when dispatching personnel do not get in touch with abnormal order user When, dispatching personnel can pass through the secondary distribute leaflets of the spontaneous application of corresponding control.
There is provided a kind of information display device in another embodiment of the present invention.The device includes：First display mould Block, for showing about the abnormal message to be confirmed of order；Second display module, in response to for the message to be confirmed Confirmation operation, in the viewing area of abnormal order, show abnormal marking；Wherein, the abnormal order is described to be confirmed The order that message is pointed to.
There is provided a kind of hand marker device in another embodiment of the present invention.The device includes：Receiving module, is used In the PUSH message for receiving the relevant order exception that service end is sent；Searching modul, for based on the PUSH message, lookup to be ordered Abnormal order in single page；Mark module, the abnormal order arrived for label lookup.
There is provided a kind of processing unit of abnormal order in another embodiment of the present invention.The device includes：Obtain mould Block, for obtaining abnormal order；Setup module, for setting the secondary distribute leaflets delay time limit for the abnormal order；Distribute leaflets module, If for reaching abnormal the releasing of the secondary abnormal order of the distribute leaflets delay time limit foregoing description, entering to the abnormal order The secondary distribute leaflets of row.
Technical scheme provided in an embodiment of the present invention, by the way that abnormal order is marked, to distinguish other orders, is easy to A buffering period for releasing exception is provided for the order of mark, if being relieved extremely in the buffering period, is started to this The secondary distribute leaflets of abnormal order；Compared with prior art, the technical program has retrieved the abnormal order in part, it is to avoid straight in the prior art The problems disappeared present in abnormal order are accessed, and then improve the service quality of platform, Consumer's Experience is good.
Brief description of the drawings
In order to illustrate the embodiments of the present invention more clearly or technology of the prior art, below will be to embodiment or existing skill The accompanying drawing used required in art description is briefly described, it should be apparent that, drawings in the following description are of the invention Some embodiments, to those skilled in the art, on the premise of not paying creative work, can also be according to this A little accompanying drawings obtain other accompanying drawings.
The schematic flow sheet for the method for information display that Fig. 1 provides for one embodiment of the invention；
The schematic flow sheet for the method for information display that Fig. 2 provides for another embodiment of the present invention；
The schematic flow sheet for the method for information display that Fig. 3 provides for further embodiment of this invention；
The schematic flow sheet for the hand marker method that Fig. 4 provides for one embodiment of the invention；
The schematic flow sheet for the hand marker method that Fig. 5 provides for another embodiment of the present invention；
The schematic flow sheet of the processing method for the abnormal order that Fig. 6 provides for one embodiment of the invention；
The structured flowchart for the information display device that Fig. 7 provides for one embodiment of the invention；
The structured flowchart for the hand marker device that Fig. 8 provides for one embodiment of the invention；
The structured flowchart of the processing unit for the abnormal order that Fig. 9 provides for one embodiment of the invention.
Embodiment
In order that those skilled in the art more fully understand the present invention program, below in conjunction with the embodiment of the present invention Accompanying drawing, the technical scheme in the embodiment of the present invention is clearly and completely described.
In some flows described in specification, claims and the above-mentioned accompanying drawing of the present invention, contain according to spy Multiple operations that fixed order occurs, these operate the order that can not herein occur according to it to perform or perform parallel. The sequence number of operation such as 101,102 etc., is only used for distinguishing each different operation, it is suitable that sequence number does not represent any execution in itself Sequence.In addition, these flows can include more or less operations, and these operations can in order be performed or held parallel OK.It should be noted that the description such as herein " first ", " second ", be for distinguishing different message, equipment, module etc., Sequencing is not represented, it is different types also not limit " first " and " second ".
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete Site preparation is described.Obviously, described embodiment is only a part of embodiment of the invention, rather than whole embodiments.It is based on Embodiment in the present invention, the every other implementation that those skilled in the art are obtained under the premise of creative work is not made Example, belongs to the scope of protection of the invention.
The schematic flow sheet for the method for information display that Fig. 1 provides for one embodiment of the invention.As shown in figure 1, this method bag Include：
101st, display is about the abnormal message to be confirmed of order.
102nd, in response to the confirmation operation for the message to be confirmed, in the viewing area of abnormal order, show different Often mark.
Wherein, the order that the abnormal order points to for the message to be confirmed.For example, being carried in the message to be confirmed There is the mark of its order (i.e. abnormal order) pointed to；Or the message to be confirmed is associated with the order that it is pointed to.When described User is carried out after confirmation operation for the message to be confirmed, that is, shows the abnormal order, and show different in the abnormal order Often mark.
Above-mentioned message to be confirmed can be the message that service end is sent.The service end can be the server of O2O platforms. For example, being that can not call order user in service end about the abnormal message to be confirmed of order in class application scenarios are taken out Generate and send afterwards.Wherein, calling order user process can by service side IVR (Interactive Voice Response, interactive voice answering) system realizes.After IVR system calling party failure, following state can be fed back：" user Rejection ", " failure ", " redialing "；Based on above-mentioned status information, the message to be confirmed is generated.What is shown on the client treats Confirmation message can be " XX orders contact user's failure.You can suspend the dispatching to the order, and wait secondary dispatching to refer to Show；If not indicating secondary dispatching in x hours, the XX orders will be cancelled automatically.”
After above-mentioned message to be confirmed is shown in client, client can be supervised to the operation on interface in real time Listen, if listening to the operation carried out for the confirmation message to confirm operation (such as clicking " I is aware of "), display should Abnormal order, and in the viewing area of the abnormal order, show abnormal marking.Wherein, the abnormal marking can be：" pause Dispatching ", "abnormal" etc..The method of abnormal marking is shown in above-mentioned 102 can following several ways：
Mode one, in the viewing area, the dispatching status information of the abnormal order is replaced and is shown as described different Often mark.
Mode two, the viewing area of extending, show the abnormal marking in the white space that extends.
Mode three, the abnormal marking be clear mark, by the clear mark covering include the abnormal order it On.
Certainly, the display mode of abnormal marking is not limited only to above-mentioned three kinds of modes in the embodiment of the present invention, and the present invention is implemented Example is not especially limited to this.
Further, after client carries out confirmation operation for above-mentioned message to be confirmed, it can also carry out on the client Prompting message.In the method that i.e. above-described embodiment is provided, it may also include：Display confirms reminder message.The confirmation reminder message Type can have " please remind without precipitation " type attribute.The confirmation reminder message can be specially that " XX order platforms can help to join Be user, if relating to user in X hours, platform can secondary distribute leaflets to carry out secondary dispatching；If not got in touch with X hours User, then order is cancelled automatically in Y hours ".
In above-described embodiment and following embodiments, in order to not influence order viewer to check normal order, this hair The method that bright embodiment is provided, may also include：Adjust display location of the abnormal order in order page；Or will be described different Normal order is differently shown with other orders in order page.
In a kind of enforceable mode, the abnormal order can be adjusted to the end of the order page, will be normal Before order comes, such dispatching personnel can see normal order first, it is not necessary to be ransackd.Distinctly display abnormal order and The mode of other orders in order page can be：The abnormal order is shown by the way of gray scale is shown, using normal Display mode shows other orders in the order page；Or, the abnormal order is shown by the way of being highlighted, is adopted Other orders in the order page etc. are shown with normal display mode.Certainly, except the abnormal order of adjustment is in order page In display mode outside, can also by the abnormal order include in a new page.
Technical scheme provided in an embodiment of the present invention, by the way that abnormal order is marked, to distinguish other orders, is easy to A buffering period for releasing exception is provided for the order of mark, if being relieved extremely in the buffering period, is started to this The secondary distribute leaflets of abnormal order；Compared with prior art, the technical program has retrieved the abnormal order in part, it is to avoid straight in the prior art The problems disappeared present in abnormal order are accessed, and then improve the service quality of platform, Consumer's Experience is good.
As shown in Fig. 2 the schematic flow sheet for the method for information display that another embodiment of the present invention is provided.As shown in Fig. 2 this The methods described that embodiment is provided, including：
201st, display is about the abnormal message to be confirmed of order.
202nd, in response to the confirmation operation for the message to be confirmed, in the viewing area of abnormal order, show different Often mark.
203rd, in the viewing area, secondary distribute leaflets control is shown.
204th, in response to the touch control operation on the secondary distribute leaflets control, secondary distribute leaflets is sent to service end and are asked.
If the 205, receiving the service end feedback allows the response of secondary distribute leaflets, the abnormal marking is hidden.
The description as described in can be found in previous embodiment above-mentioned 201 and 202, here is omitted.
In above-mentioned 203, secondary distribute leaflets control can be after client listens to the confirmation operation for the message to be confirmed Display；Or, the secondary distribute leaflets control is constantly in dispaly state, without waiting for any triggering command or operation.Pass through display Secondary distribute leaflets control, can provide a kind of mode for voluntarily applying for secondary distribute leaflets, to improve the flexible of secondary distribute leaflets for dispatching personnel Property, it is not necessarily intended to be indicated to carry out secondary distribute leaflets by service end.Secondary distribute leaflets control can be directly displayed at the blank of viewing area Place, or, the secondary distribute leaflets control covering is shown on the viewing area.
Service end side have recorded the mark moment of each abnormal order and allow secondary distribute leaflets to postpone the time limit.So, Service end just can be carried after the secondary distribute leaflets request for some abnormal order is received according in the secondary distribute leaflets request Order note identification, obtain the corresponding abnormal order of the order note identification secondary distribute leaflets delay the time limit；Then, service end according to this two The time of reception of secondary distribute leaflets request, whether the time of reception is judged earlier than the secondary distribute leaflets delay time limit, if so, then feeding back Allow the response of secondary distribute leaflets；Otherwise, then feeding back does not allow the response of secondary distribute leaflets.
Receiving service end feedback allows after the response of secondary distribute leaflets, then can hide the abnormal marking.Hide described different Often after mark, the abnormal order is the order being equal in dispatching., can be according to if the display location of the abnormal order is adjusted The abnormal order for carrying out secondary distribute leaflets is added to by the ordering strategy of order in order page treats in sequencing queue, treats sequencing queue In all orders be ranked up.If the abnormal order is distinguished for display, using as other orders in order page Display mode is shown.
Further, if the secondary distribute leaflets control more than secondary distribute leaflets delay the time limit after by touch-control, service end meeting The instruction message of one " not allowing to carry out secondary distribute leaflets " is fed back, and shows why secondary distribute leaflets can not be carried out in client Reason.Or, when the secondary distribute leaflets of the order have postponed the time limit then, service end can be sent to client hides the secondary distribute leaflets The instruction of control, so that client hides the secondary distribute leaflets control of display, such client can not just see the secondary distribute leaflets Control.That is, the methods described that the present embodiment is provided, may also include the steps of：
The message that S1, reception service end have been arrived for the secondary distribute leaflets delay time limit that the abnormal order is sent；
S2, based on the message, hide the secondary distribute leaflets control.
The purpose that secondary distribute leaflets control is hidden is in order to avoid dispatching personnel prolong in the secondary distribute leaflets of abnormal order In the case that the slow time limit has arrived, also go to trigger the secondary distribute leaflets control.Certainly, except the mode of the hiding secondary distribute leaflets control Outside, can in the way of ash shows the secondary distribute leaflets control, also or neither hide and it is grey show the secondary distribute leaflets control, with During the person's of making a gift to someone touch-control secondary distribute leaflets control, show about not allowing the message of secondary distribute leaflets.
The schematic flow sheet for the method for information display that Fig. 3 provides for further embodiment of this invention.As shown in figure 3, this implementation The methods described that example is provided, including：
301st, display is about the abnormal message to be confirmed of order.
302nd, in response to the confirmation operation for the message to be confirmed, in the viewing area of abnormal order, show different Often mark.
Wherein, the order that the abnormal order points to for the message to be confirmed.
303rd, the secondary distribute leaflets instruction that service end is sent for the abnormal order is received.
304th, indicated according to the secondary distribute leaflets, hide the abnormal marking.
305th, show for indicating the first prompt message to the secondary distribute leaflets of the abnormal order progress.
The description as described in can be found in previous embodiment above-mentioned 301 and 302, here is omitted.
In above-mentioned 303, if the abnormal of abnormal order is released before secondary distribute leaflets postpone the time limit, service end can be directed to should Abnormal order sends secondary distribute leaflets and indicated.In class application scenarios are taken out, abnormal release can relate to order user And can be dispensed.For example, the status information of IVR system feedback " user's connection ", that is, think abnormal releasing.Released when abnormal Afterwards, service end can judge whether exception releasing occurred within the secondary distribute leaflets delay time limit, if so, being then directed to the abnormal order Secondary distribute leaflets are sent to indicate.Need exist for supplement be：Service end is sent for the abnormal order before secondary distribute leaflets instruction, Need to obtain the abnormal order distribute leaflets object (take out class application scenarios in, can be popular be interpreted as：Dispatching personnel or knight). That is service end can assign a distribute leaflets object in a distribute leaflets to each order.Due to the corresponding commodity of the abnormal order In distribute leaflets object hand, indicate, ordered with continuing to complete the exception by it so secondary distribute leaflets can only be sent to the distribute leaflets object Single secondary dispatching.Need exist for explanation be：A distribute leaflets referred to herein are the Ke Yili for secondary distribute leaflets Solve the distribute leaflets process before being exactly secondary distribute leaflets for a distribute leaflets.
Further, if the exception of abnormal order is not released also when the secondary distribute leaflets delay time limit is reached, service end Cancellation of order can be sent for the abnormal order to indicate.The methods described that i.e. above-described embodiment is provided, may also include：Receive service The cancellation of order that end is sent for the abnormal order is indicated；Indicated according to the cancellation of order, in the aobvious of the abnormal order Show that display suppression is marked in region；Show the second prompt message that the abnormal order has been cancelled.In the abnormal order that need to cancel Viewing area in display suppression mark, rather than directly the abnormal order is deleted, is to wait for a period of time again Just it is deleted from order page.The purpose for showing above-mentioned second prompt message is to remind the dispatching personnel abnormal order Formal cancellation is waited, dispatching personnel can not carry out secondary dispatching.Certainly, in actual applications, can also service received After the cancellation of order that end is sent for the abnormal order is indicated, directly abnormal order is deleted from order page.
Need exist for explanation be：The application scenarios for the technical scheme that embodiment shown in above-mentioned Fig. 2 is provided are by client End actively contacts user, and by triggering secondary distribute leaflets control to the secondary distribute leaflets of service end application after user is related to.It is above-mentioned The application scenarios for the technical scheme that embodiment shown in Fig. 3 is provided are to contact user by service end, and are within a specified time contacted Indicate that client carries out secondary distribute leaflets after to user.Both technical schemes difference is in both embodiments, actually of the invention The technical scheme of offer can include the mode of both secondary distribute leaflets simultaneously.Embodiment shown in i.e. above-mentioned Fig. 2 can also include Fig. 3 Part steps in illustrated embodiment；The part steps in embodiment illustrated in fig. 2 can be also included in embodiment shown in Fig. 3.
The schematic flow sheet for the hand marker method that Fig. 4 provides for one embodiment of the invention.As shown in figure 4, methods described Including：
401st, the PUSH message for the relevant order exception that service end is sent is received.
402nd, based on the PUSH message, the abnormal order in order page is searched.
403rd, the abnormal order that label lookup is arrived.
In above-mentioned 401, described PUSH message is that the service end is generated when getting abnormal order, and is sent out Deliver to the allocated distribute leaflets object of the abnormal order.Specifically, the PUSH message can be " XX orders contact user's failure.You The dispatching to the order can be suspended, and wait secondary dispatching to indicate；If not indicating secondary dispatching in x hours, the XX is ordered List will be cancelled automatically.”
In above-mentioned 402, the mark of abnormal order is carried in the PUSH message.In the specific implementation, the mark can be passed through Know and search abnormal order in order page.
In above-mentioned 403, label lookup to the abnormal order can be specially：In the viewing area of the abnormal order In, determine mark position；In the marked locations, abnormal marking is added.The abnormal marking can be " tentative dispatching ", "abnormal" etc..Wherein it is determined that the process of the mark position can be realized using following several ways：The exception is ordered The position of single current display dispatching state is used as the mark position；Or the viewing area for the abnormal order that extends, it will prolong The white space of exhibition is used as described mark position, etc..
Need exist for explanation be：The effect for marking the order is that, in order to inform service end, the order is in suspended state, It can not be cancelled.Order is under suspended state, and the order status is equal in scheduling strategy has completed order, and extended meeting is being just after system Normal distribute leaflets.Order is after secondary dispatching, and equivalent to the order in dispatching, scheduling strategy is according to the order distribute leaflets in dispatching.
In above-described embodiment and following embodiments, the above order labeling method embodiment may also include the steps of：To The service end sends the secondary distribute leaflets request for the abnormal order；If receiving the service end feedback allows secondary group Single response, then cancel the mark to the abnormal order.
Need exist for supplement be：Secondary distribute leaflets request can be carried in the above-mentioned secondary distribute leaflets request sent to service end Time and current distribute leaflets object (in the case where taking out application scenarios, it will be appreciated that for dispatching personnel or knight) where position.Take Purpose with secondary distribute leaflets request time is easy for service end and calculates whether the request time postpones the time limit beyond secondary distribute leaflets.On The purpose for passing the position where current distribute leaflets object is the current location for the ease of service end according to distribute leaflets object, is group again Single object cooks up a Distribution path.For example, include order 1 and order 2 in dispatching in two dispatchings in order page, and 1 abnormal order., can be according to order in dispatching 1, order 2 and different if service end allows the abnormal order to carry out secondary dispatching The address and the address of dispatching person of normal order, for one reasonable, timesaving path of dispatching person planning department.Assuming that the ground of dispatching person Location is closer apart from order 2, and order 2 is then cooked up apart from abnormal order is closer, abnormal order is closer apart from order 1 Path is：Order 2, abnormal order and order 1.
Fig. 5 shows the schematic flow sheet for the hand marker method that another embodiment of the present invention is provided.As shown in figure 5, this The methods described that embodiment is provided includes：
501st, the PUSH message for the relevant order exception that service end is sent is received.
502nd, based on the PUSH message, the abnormal order in order page is searched.
503rd, the abnormal order that label lookup is arrived.
504th, the recording mark moment.
505th, the processing response for the abnormal order is fed back to the service end, includes work in the processing response For the mark moment of timing initial time.
506th, receive the timing deadlines that the service end sends for the abnormal order do not arrive and it is abnormal release first Message.
507th, based on the first message, the mark to the abnormal order is cancelled.
The description as described in can be found in previous embodiment above-mentioned 501~503, here is omitted.
Above-mentioned 504, the purpose at recording mark moment is in order to which the moment is sent to service end, so that service end is according to this The mark moment determines the secondary distribute leaflets delay time limit.For example, the mark moment is 10:00AM；Allow to postpone during distribute leaflets a length of 3 hours, It is limited to when then can determine that secondary distribute leaflets delay：13:00PM.Wherein, it is allowed to which it can be default value to postpone distribute leaflets duration, or can be artificial Setting, the embodiment of the present invention is not especially limited to this.
In above-mentioned 505, the processing response fed back to service end can be specifically：Listen to treating for relevant abnormal order Generated after the confirmation operation that confirmation message is carried out.Service end can ring after above-mentioned processing response is received according to the processing The mark moment included in answering carries out timing.Substantially, the purpose of timing, when being exactly to provide a buffering to abnormal order Section is to release exception.The process of timing is exactly to confirm that secondary distribute leaflets postpone the process in time limit.For example, the mark moment is 10:00AM, It is 3 hours to give the buffering period of the abnormal order, then service end i.e. from this 10：AM starts timing, confirms that the exception is ordered 13 are limited to during single corresponding secondary distribute leaflets delay：PM.Service end can monitor the abnormal order in real time when secondary distribute leaflets postpone It is limited to the abnormal releasing situation up to the abnormal order of the foregoing description.
In above-mentioned 506 and 507, when service end monitors abnormal order exception before the secondary distribute leaflets delay time limit reaches It has been released that, then service end can send first message.Client can be cancelled after the first message is received, just to the exception The mark of order.Cancel the order that the abnormal order after mark is equal in dispatching.If the display location of the abnormal order is adjusted It is whole, then the abnormal order for carrying out secondary distribute leaflets can be added to according to the ordering strategy of order in order page and treated in sequencing queue, All orders treated in sequencing queue are ranked up.If the abnormal order is distinguished for display, using with order page in its The same display mode of his order is shown.
Further, the methods described that above-described embodiment is provided may also include：The service end is received for the exception The timing deadlines that order is sent have been arrived and abnormal undissolved second message；Based on second message, in the abnormal order Viewing area in addition cancel mark or by the abnormal order from the order page in delete.
Need exist for explanation be：The purpose that mark is cancelled in addition in the viewing area of abnormal order is that the exception is ordered It is single to realize secondary dispatching, but preset duration (such as 8 hours) need to be waited just to be deleted from order page again.
The schematic flow sheet of the processing method for the abnormal order that Fig. 6 provides for one embodiment of the invention.As shown in fig. 6, this The methods described that embodiment is provided includes：
601st, abnormal order is obtained.
602nd, be set for the abnormal order the secondary distribute leaflets delay time limit.
If the 603, abnormal the releasing of the secondary abnormal order of the distribute leaflets delay time limit foregoing description is reached, to described different Normal order carries out secondary distribute leaflets.
In above-mentioned 601, the acquisition modes of abnormal order can be specially：Receive " the user's rejection " of IVR system feedback, " lose Lose ", the status information such as " redialing ", the mark of order is included in the status information；Order with the mark is determined For abnormal order；Or the order abnormal information that client is sent is received, the order that the order abnormal information is pointed to is determined For abnormal order, etc..Wherein, the order abnormal information can client generated after order is labeled.
It is that the process that the abnormal order sets secondary distribute leaflets to postpone the time limit can be specially in above-mentioned 602：To the exception Distribute leaflets object of the order in a distribute leaflets is sent about the abnormal PUSH message of order；Receive the place of the distribute leaflets object feedback Reason response, includes the mark moment that the abnormal order is marked based on the PUSH message in the processing response； Obtain delay distribute leaflets duration；According to the delay distribute leaflets duration and the mark moment, the secondary distribute leaflets delay time limit is determined. Wherein, the delay distribute leaflets duration can be default value, can also be manually set.
In above-mentioned 603, can be specially to the process that abnormal order carries out secondary distribute leaflets：The abnormal order is obtained once Distribute leaflets object during distribute leaflets；The secondary distribute leaflets message for the abnormal order is sent to the distribute leaflets object；Wherein, described two Secondary distribute leaflets message is used to point out the distribute leaflets object to operate the abnormal order accordingly, and the exception is ordered with cancelling Single mark.
Further, in above-described embodiment and following embodiments, methods described may also include：If described secondary reaching The exception of the abnormal order is not released when the distribute leaflets delay time limit, then cancels the abnormal order.
Further, in above-described embodiment and following embodiments, methods described may also include：Receive the abnormal order The secondary distribute leaflets request that distribute leaflets object in a distribute leaflets is sent for the abnormal order；Obtain the secondary distribute leaflets request The time of reception；If the time of reception, earlier than the secondary distribute leaflets delay time limit, secondary group is carried out to the abnormal order It is single.
The technical scheme that the present embodiment is provided, by the way that abnormal order is marked, to distinguish other orders, is easy to as mark The order of note provides one and releases abnormal buffering period, if being relieved extremely in the buffering period, starts to the exception The secondary distribute leaflets of order；Compared with prior art, the technical program has retrieved the abnormal order in part, it is to avoid directly take in the prior art The problems disappeared present in abnormal order, and then the service quality of platform is improved, Consumer's Experience is good.
Need exist for supplement be：The execution for the method that embodiment shown in above-mentioned Fig. 1, Fig. 2, Fig. 3, Fig. 4 and Fig. 5 is provided Main body can be client.The client can include mobile phone, tablet personal computer, PDA (Personal Digital Assistant, personal digital assistant), POS (Point of Sales, point-of-sale terminal), any terminal device such as vehicle-mounted computer, The embodiment of the present invention is not especially limited to this.The executive agent for the method that embodiment shown in above-mentioned Fig. 6 is provided can be clothes Business end.The service end can be O2O platforms.Certainly, above-described embodiment the executive agent of each step of method is provided can be with It is same equipment, or, this method is also used as executive agent by distinct device.Such as, step 101 to step 103 execution master Body can be device A；Again such as, step 101 and 102 executive agent can be device A, and the executive agent of step 103 can be with For equipment B；Etc..
Below exemplified by taking out class application scenarios, the technical scheme that various embodiments of the present invention are provided is illustrated, In order to understand.
Knight does not get in touch with order user, and knight can carry out remarks to the corresponding order of the user, can be touched after remarks success Send out IVR system contact user.If IVR system gets in touch with user, service end is notified that user and knight, and knight normally dispenses. If IVR system does not contact user still, the order is marked for service end and/or knight end.Labeled order correspondence User side can show the order it is labeled after new state, for example, the display " pause in the viewing area of the abnormal order Dispatching " or the information of "abnormal".Also or, service end notifies user by way of sending short message.If the IVR when reaching for X hours System or knight do not contact user still, then in Y hours (such as 8 hours) interior cancellation of orders.If being got in touch with before reaching within X hours User, then service end is to the secondary distribute leaflets operation of abnormal order progress.Now, knight end can receive the secondary of service end transmission Distribute leaflets are pointed out, while can be shown on interface for indicating the first prompt message to the secondary distribute leaflets of the abnormal order progress. If not contacting user still when reaching within X hours, service end carries out cancellation operation to the abnormal order.Now, Qi Shiduan The cancellation of order that service end transmission can be received is indicated, while can show that the abnormal order cancelled second carries on interface Show information.Methods described provided in an embodiment of the present invention is illustrated from knight end, user terminal and service end individually below.
Knight end：
When knight selects " user does not contact " in Order Remarks, trigger to server application and IVR is carried out to user The request of calling.During remarks " user does not contact ", position is judged whether in customer location pre-determined distance (such as 300 meters), Remarks success, is unsatisfactory for if meeting, feed back " current location too far, please reach that customer location carries out remarks again apart from user, It is problematic to contact scheduling ".
If user's (IVR returns to state when notifying successfully, now to contact user's success) has been related in IVR callings, then give Knight end carries out message push：Notifications user success, please contacts user and is dispensed again；And disappeared on knight end Breath is reminded, and the type of message is " strong remind without precipitation " type, and content is shown as that " the Baidu #xxx form ordering systems have put through 400 Phone, is please got in touch with user again, it is ensured that order is normally completed ".
If IVR callings do not get in touch with user (when IVR returns to following state：When " user's rejection " " failure " " replay ", for connection System is less than user), then the order is marked and (for example shows abnormal marking in the viewing area where the order), simultaneously Record the mark moment.Now, message push is carried out to knight：You could obtain the single income and achievement after the completion of order. If being got in touch in X hours with user, it is necessary to which you carry out secondary dispatching.If not getting in touch with user, Y hours (such as 8 hours) Interior order is cancelled automatically.If knight is clicked on " I is aware of " by interface, order status change (state of such as order by with State is sent to be changed into pause dispatching state)；And prompting message is carried out on knight end, the type of message is " strong to remind without heavy Form sediment " type, content is shown as that " Baidu #123 orders X hour are interior to relate to user, it is necessary to carry out secondary dispatching, if not getting in touch with User, then order is cancelled automatically in 8 hours ".
Secondary distribute leaflets control is may also display in the abnormal order viewing area at knight end.Knight can by touch-control the secondary group Single control part comes to the secondary distribute leaflets request of service end application.If service end judges that the time of the secondary distribute leaflets request is in X hours Interior application, then being fed back to knight end allows the response of secondary distribute leaflets.Now, knight end can be by the coordinate where current knight Service end is reached, so that coordinate of the service end according to where current knight is that knight plans distribution route.Should if service end judges The time of secondary distribute leaflets request more than X hours, does not then allow the response of secondary distribute leaflets to knight end feedback.Now, Qi Shiduan Meeting display reminding does not allow the prompt message of secondary distribute leaflets.
User terminal：
In the order page of user terminal, the state of the order marked by knight end and service end can change, for example, by " in dispatching " is changed into " pause dispatching ".In actual applications, the settable order user under " pause dispatching " of service end begins Whole irrevocable rule.Meanwhile, notify user terminal, such as PUSH message：" due to not getting in touch with you, knight can not normally match somebody with somebody Send, please got in touch as early as possible with knight, if got in touch in X hours, knight will carry out secondary dispatching, " dispatching person for you Phone XXX ".Also user or by service end is notified by way of short message, short message content can be：" Baidu knight is being you In dispatching, you is not got in touch with now normally to dispense, and knight is please contacted as early as possible.If got in touch in X hours, knight will be You carry out secondary dispatching, knight's phone：XXXX”.
Service end
After order is labeled, the scheduling strategy of the order is equivalent to complete order, that is, is not involved in the scheduling of order；Take Disappear the order of mark, i.e. the order into secondary dispatching, equivalent to the order in dispatching, transfers strategy according to the order in dispatching Distribute leaflets.
Innovative point of the present invention is：IVR carries out hand marker when not getting in touch with user, is pause by the hand marker Dispatching state, is the distribute leaflets for not interfering with new order after the order is marked as pause dispatching state.When order is in pause During dispatching state, user side APP can be also shown as suspending dispatching state.When getting in touch with user within when X is small, Qi Shihui Application dispenses the abnormal order or informs that knight dispenses to abnormal order by service end again, is at continuation state (in dispatching) finally completes the order to carry out secondary dispatching.In simple terms, the purpose of the present invention is：User is not being got in touch with When, retrieve some orders.
Fig. 7 is the structured flowchart of information display device provided in an embodiment of the present invention.As illustrated, what the present embodiment was provided Described device includes：First display module 71 and the second display module 72.Wherein, the first display module 71 is used to show relevant order Single abnormal message to be confirmed.Second display module 72 is used in response to the confirmation operation for the message to be confirmed, different In the viewing area of normal order, abnormal marking is shown.Wherein, the order that the abnormal order points to for the message to be confirmed.
The technical scheme that the present embodiment is provided, by the way that abnormal order is marked, to distinguish other orders, is easy to as mark The order of note provides one and releases abnormal buffering period, if being relieved extremely in the buffering period, starts to the exception The secondary distribute leaflets of order；Compared with prior art, the technical program has retrieved the abnormal order in part, it is to avoid directly take in the prior art The problems disappeared present in abnormal order, and then the service quality of platform is improved, Consumer's Experience is good.
Further, the second above-mentioned display module 72 is additionally operable to：In the viewing area, by the abnormal order Dispatching status information, which is replaced, is shown as the abnormal marking；Or the viewing area of extending, in the white space that extends Show the abnormal marking.
Further, described device may also include：Adjusting module or the 3rd display module.Wherein, adjusting module is used to adjust Display location of the whole abnormal order in order page.3rd display module is used for the abnormal order and order page In other orders be differently shown.
Further, described device may also include：4th display module, sending module and the first hidden module.Wherein, institute Stating the 3rd display module is used to show secondary distribute leaflets control in the viewing area.The sending module is used in response to described Touch control operation on secondary distribute leaflets control, sends secondary distribute leaflets to service end and asks.If first hidden module is used to receive Being fed back to the service end allows the response of secondary distribute leaflets, then hides the abnormal marking.
Further, described device may also include：First receiving module and the second hidden module.Wherein, described first connect Receiving module is used to receive the message that service end has been arrived for the secondary distribute leaflets delay time limit that the abnormal order is sent.Described 3rd Hidden module is used to be based on the message, hides the secondary distribute leaflets control.
Further, described device may also include：Second receiving module, the 3rd hidden module and the 5th display module.Its In, second receiving module is used to receive the secondary distribute leaflets instruction that service end is sent for the abnormal order；3rd hides Module, for being indicated according to the secondary distribute leaflets, hides the abnormal marking；5th display module, is used to point out for showing The first prompt message of secondary distribute leaflets is carried out to the abnormal order.
Further, described device may also include：3rd receiving module, cancellation module and the 6th display module.Described Three receiving modules are used to receive the cancellation of order instruction that service end is sent for the abnormal order.The cancellation module is used for root Indicated according to the cancellation of order, display suppression is marked in the viewing area of the abnormal order.6th display module is used The second prompt message cancelled in the display abnormal order.
Need exist for explanation：The information display device that above-described embodiment is provided can be realized described in above-mentioned each method embodiment Technical scheme, principle that above-mentioned each module or unit are implemented reference can be made to corresponding contents in above-mentioned each method embodiment, Here is omitted.
The structured flowchart for the hand marker device that Fig. 8 provides for one embodiment of the invention.As shown in figure 8, described device bag Include：Receiving module 81, searching modul 82 and mark module 83.Wherein, receiving module 81 is used to receive the relevant of service end transmission The abnormal PUSH message of order；Searching modul 82 is used to be based on the PUSH message, searches the abnormal order in order page；Mark Module 83 is used for the abnormal order that label lookup is arrived.
The technical scheme that the present embodiment is provided, by the way that abnormal order is marked, to distinguish other orders, is easy to as mark The order of note provides one and releases abnormal buffering period, if being relieved extremely in the buffering period, starts to the exception The secondary distribute leaflets of order；Compared with prior art, the technical program has retrieved the abnormal order in part, it is to avoid directly take in the prior art The problems disappeared present in abnormal order, and then the service quality of platform is improved, Consumer's Experience is good.
Further, the hand marker device may also include：Sending module and first cancels module.Wherein, mould is sent Block is used to send the secondary distribute leaflets request for the abnormal order to the service end.If the first cancellation module is used to connect Receiving the service end feedback allows the response of secondary distribute leaflets, then cancels the mark to the abnormal order.
Further, the hand marker device may also include：Logging modle, feedback module, the receiving module and Two cancel module.Wherein, the logging modle is used for the recording mark moment.The feedback module is used to feed back to the service end For the processing response of the abnormal order, when including the mark as timing initial time in the processing response Carve.The receiving module is additionally operable to receive the timing deadlines that the service end sends for the abnormal order and not arrived and abnormal solution The first message removed.Described second, which cancels module, is used to be based on the first message, cancels the mark to the abnormal order.
Further, the hand marker device may also include：Processing module.Wherein, the receiving module is additionally operable to connect The timing deadlines that the service end is received for the abnormal order transmission have been arrived and abnormal undissolved second message.The processing Module is used to be based on second message, and addition cancels mark or orders the exception in the viewing area of the abnormal order Deleted in single page from the order.
Need exist for explanation be：The hand marker device that above-described embodiment is provided can be realized in above-mentioned each method embodiment The technical scheme of description, the principle that above-mentioned each module or unit are implemented is reference can be made to corresponding interior in above-mentioned each method embodiment Hold, here is omitted.
The structured flowchart of the processing unit for the abnormal order that Fig. 9 provides for one embodiment of the invention.As shown in figure 9, this reality Applying the described device of example offer includes：Acquisition module 91, setup module 92 and distribute leaflets module 93.Wherein, the acquisition module 91 For obtaining abnormal order.The setup module 92 is used to set the secondary distribute leaflets delay time limit for the abnormal order.The group If single module 93 is used to reach abnormal the releasing of the secondary abnormal order of the distribute leaflets delay time limit foregoing description, to described different Normal order carries out secondary distribute leaflets.
The technical scheme that the present embodiment is provided, by the way that abnormal order is marked, to distinguish other orders, is easy to as mark The order of note provides one and releases abnormal buffering period, if being relieved extremely in the buffering period, starts to the exception The secondary distribute leaflets of order；Compared with prior art, the technical program has retrieved the abnormal order in part, it is to avoid directly take in the prior art The problems disappeared present in abnormal order, and then the service quality of platform is improved, Consumer's Experience is good.
Further, described device may also include：Sending module.Wherein, the acquisition module is additionally operable to obtain described different Normal distribute leaflets object of the order in a distribute leaflets.The sending module is used to send to the distribute leaflets object to be ordered for the exception Single secondary distribute leaflets message.Wherein, the secondary distribute leaflets message is used to point out the distribute leaflets object to carry out the abnormal order Corresponding operation, to cancel the mark to the abnormal order.
Further, above-mentioned setup module 92 is additionally operable to：Sent to distribute leaflets object about the abnormal PUSH message of order； The processing response of the distribute leaflets object feedback is received, is included in the processing response based on the PUSH message to the exception The mark moment that order is marked；Obtain delay distribute leaflets duration；Postpone distribute leaflets duration and the mark moment according to described, really The fixed secondary distribute leaflets delay time limit；Wherein, it is that the abnormal order is assigned when the distribute leaflets object is a distribute leaflets.
Further, described device may also include：Cancel module.If the cancellation module is used to reach the secondary group The exception of the abnormal order is not released when single delay time limit, then cancels the abnormal order.
Further, described device may also include：Receiving module.Wherein, the receiving module is used to receive the exception The secondary distribute leaflets request that distribute leaflets object of the order in a distribute leaflets is sent for the abnormal order；The acquisition module is also used In the time of reception of the secondary distribute leaflets request described in acquisition；If the distribute leaflets module is additionally operable to the time of reception earlier than described two Secondary distribute leaflets postpone the time limit, then carry out secondary distribute leaflets to the abnormal order.
Need exist for explanation be：The processing unit for the abnormal order that above-described embodiment is provided can realize that above-mentioned each method is real The technical scheme described in example is applied, the principle that above-mentioned each module or unit are implemented is reference can be made in above-mentioned each method embodiment Corresponding contents, here is omitted.
Device embodiment described above is only schematical, wherein the unit illustrated as separating component can To be or may not be physically separate, the part shown as unit can be or may not be physics list Member, you can with positioned at a place, or can also be distributed on multiple NEs.It can be selected according to the actual needs In some or all of module realize the purpose of this embodiment scheme.Those of ordinary skill in the art are not paying creativeness Work in the case of, you can to understand and implement.
Through the above description of the embodiments, those skilled in the art can be understood that each embodiment can Realized by the mode of software plus required general hardware platform, naturally it is also possible to pass through hardware.Understood based on such, on The part that technical scheme substantially in other words contributes to prior art is stated to embody in the form of software product, should Computer software product can be stored in a computer-readable storage medium, such as ROM/RAM, magnetic disc, CD, including some fingers Order is to cause a computer equipment (can be personal computer, server, or network equipment etc.) to perform each implementation Method described in some parts of example or embodiment.
Finally it should be noted that：The above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；Although The present invention is described in detail with reference to the foregoing embodiments, it will be understood by those within the art that：It still may be used To be modified to the technical scheme described in foregoing embodiments, or equivalent substitution is carried out to which part technical characteristic； And these modification or replace, do not make appropriate technical solution essence depart from various embodiments of the present invention technical scheme spirit and Scope.

Claims (24)

1. a kind of method for information display, it is characterised in that including：
Show about the abnormal message to be confirmed of order；
In response to the confirmation operation for the message to be confirmed, in the viewing area of abnormal order, abnormal marking is shown；
Wherein, the order that the abnormal order points to for the message to be confirmed.
2. according to the method described in claim 1, it is characterised in that described in the viewing area of abnormal order, show abnormal Mark, including：
In the viewing area, the dispatching status information of the abnormal order is replaced and is shown as the abnormal marking；Or
Extend the viewing area；
The abnormal marking is shown in the white space that extends.
3. according to the method described in claim 1, it is characterised in that also include：
Adjust display location of the abnormal order in order page；Or
The abnormal order is differently shown with other orders in order page.
4. according to the method in any one of claims 1 to 3, it is characterised in that also include：
In the viewing area, secondary distribute leaflets control is shown；
In response to the touch control operation on the secondary distribute leaflets control, send secondary distribute leaflets to service end and ask；
If receiving the service end feedback allows the response of secondary distribute leaflets, the abnormal marking is hidden.
5. method according to claim 4, it is characterised in that also include：
Receive the message that service end has been arrived for the secondary distribute leaflets delay time limit that the abnormal order is sent；
Based on the message, the secondary distribute leaflets control is hidden.
6. according to the method in any one of claims 1 to 3, it is characterised in that also include：
Receive the secondary distribute leaflets instruction that service end is sent for the abnormal order；
Indicated according to the secondary distribute leaflets, hide the abnormal marking；
Show for indicating the first prompt message to the secondary distribute leaflets of the abnormal order progress.
7. method according to claim 6, it is characterised in that also include：
Receive the cancellation of order instruction that service end is sent for the abnormal order；
Indicated according to the cancellation of order, display suppression is marked in the viewing area of the abnormal order；
Show the second prompt message that the abnormal order has been cancelled.
8. a kind of hand marker method, it is characterised in that including：
Receive the PUSH message for the relevant order exception that service end is sent；
Based on the PUSH message, the abnormal order in order page is searched；
The abnormal order that label lookup is arrived.
9. method according to claim 8, it is characterised in that also include：
The secondary distribute leaflets request for the abnormal order is sent to the service end；
If receiving the service end feedback allows the response of secondary distribute leaflets, cancel the mark to the abnormal order.
10. method according to claim 8 or claim 9, it is characterised in that also include：
The recording mark moment；
The processing response for the abnormal order is fed back to the service end, includes in the processing response and is risen as timing The mark moment at moment beginning；
The timing deadlines that the service end is received for the abnormal order transmission are not arrived and the abnormal first message released；
Based on the first message, cancel the mark to the abnormal order.
11. method according to claim 10, it is characterised in that also include：
The timing deadlines that the service end is received for the abnormal order transmission have been arrived and abnormal undissolved second message；
Based on second message, in the viewing area of the abnormal order addition cancel mark or by the abnormal order from Deleted in the order page.
12. a kind of processing method of abnormal order, it is characterised in that including：
Obtain abnormal order；
For the abnormal order, the secondary distribute leaflets delay time limit is set；
If reaching abnormal the releasing of the secondary abnormal order of the distribute leaflets delay time limit foregoing description, the abnormal order is entered The secondary distribute leaflets of row.
13. method according to claim 12, it is characterised in that secondary distribute leaflets are carried out to the abnormal order, including：
Obtain distribute leaflets object of the abnormal order in a distribute leaflets；
The secondary distribute leaflets message for the abnormal order is sent to the distribute leaflets object；
Wherein, the secondary distribute leaflets message is used to point out the distribute leaflets object to operate the abnormal order accordingly, with Cancel the mark to the abnormal order.
14. method according to claim 12, it is characterised in that described that secondary distribute leaflets delay is set for the abnormal order Time limit, including：
Sent to distribute leaflets object about the abnormal PUSH message of order；
The processing response of the distribute leaflets object feedback is received, is included in the processing response based on the PUSH message to described The mark moment that abnormal order is marked；
Obtain delay distribute leaflets duration；
According to the delay distribute leaflets duration and the mark moment, the secondary distribute leaflets delay time limit is determined；
Wherein, it is that the abnormal order is assigned when the distribute leaflets object is a distribute leaflets.
15. the method according to any one of claim 12 to 14, it is characterised in that also include：
If the exception of the abnormal order is not released when the secondary distribute leaflets delay time limit is reached, cancel the exception and order It is single.
16. the method according to any one of claim 12 to 14, it is characterised in that also include：
Receive the secondary distribute leaflets request that distribute leaflets object is sent for the abnormal order；
Obtain the time of reception of the secondary distribute leaflets request；
If the time of reception, earlier than the secondary distribute leaflets delay time limit, secondary distribute leaflets is carried out to the abnormal order；
Wherein, it is that the abnormal order is assigned when the distribute leaflets object is a distribute leaflets.
17. a kind of information display device, it is characterised in that including：
First display module, for showing about the abnormal message to be confirmed of order；
Second display module, in response to the confirmation operation for the message to be confirmed, in the viewing area of abnormal order It is interior, show abnormal marking；
Wherein, the order that the abnormal order points to for the message to be confirmed.
18. device according to claim 17, it is characterised in that also include：
Adjusting module, for adjusting display location of the abnormal order in order page；Or
3rd display module, for the abnormal order to be differently shown with other orders in order page.
19. the device according to claim 17 or 18, it is characterised in that also include：
4th display module, in the viewing area, showing secondary distribute leaflets control；
Sending module, in response to the touch control operation on the secondary distribute leaflets control, sending secondary distribute leaflets to service end and asking；
First hidden module, for when receiving the response of the secondary distribute leaflets of the service end feedback permission, hiding the exception Mark.
20. the device according to claim 17 or 18, it is characterised in that also include：
Second receiving module, is indicated for receiving the secondary distribute leaflets that service end is sent for the abnormal order；
3rd hidden module, for being indicated according to the secondary distribute leaflets, hides the abnormal marking；
5th display module, for showing the first prompt message for being used for pointing out to carry out the abnormal order secondary distribute leaflets.
21. a kind of hand marker device, it is characterised in that including：
Receiving module, the PUSH message of the relevant order exception for receiving service end transmission；
Searching modul, for based on the PUSH message, searching the abnormal order in order page；
Mark module, the abnormal order arrived for label lookup.
22. device according to claim 21, it is characterised in that also include：
Logging modle, for the recording mark moment；
Feedback module, for feeding back the processing response for the abnormal order to the service end, is wrapped in the processing response Contain the mark moment as timing initial time；
The receiving module, is additionally operable to receive the timing deadlines that the service end sends for the abnormal order and does not arrive and abnormal The first message of releasing；
Second cancels module, for based on the first message, cancelling the mark to the abnormal order.
23. a kind of processing unit of abnormal order, it is characterised in that including：
Acquisition module, for obtaining abnormal order；
Setup module, for setting the secondary distribute leaflets delay time limit for the abnormal order；
Distribute leaflets module is right for when reaching the abnormal releasing of the secondary abnormal order of the distribute leaflets delay time limit foregoing description The abnormal order carries out secondary distribute leaflets.
24. device according to claim 23, it is characterised in that also include：
Receiving module, for receiving the secondary distribute leaflets request that distribute leaflets object is sent for the abnormal order；
The acquisition module, the time of reception for the secondary distribute leaflets request being additionally operable to described in obtaining；
The distribute leaflets module, is additionally operable to prescribe a time limit when the time of reception is earlier than the secondary distribute leaflets delay, the exception is ordered It is single to carry out secondary distribute leaflets；
Wherein, it is that the abnormal order is assigned when the distribute leaflets object is a distribute leaflets.
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