CN111199370A - Order information processing method and device, storage medium and electronic equipment - Google Patents

Abstract

The disclosure relates to an order information processing method, an order information processing device, a storage medium and electronic equipment. The method comprises the following steps: under the condition that the user of the target order cannot be contacted, sending distribution prompt information to a user side terminal of the user, wherein the distribution prompt information is used for confirming whether the user continues to distribute the target order; under the condition that confirmation information representing that the target order is to be continuously delivered is received from the user side terminal, the current predicted delivery time of the target order is determined again, and the current predicted delivery time is used as the target predicted delivery time of the target order; and sending the target expected delivery time to the user side terminal. Therefore, the user can be prompted in time and can independently select whether to continue to deliver the target order, and the user requirements are met. In addition, the target order can be prevented from being wrongly identified as the overtime order, noise is prevented from being introduced into the overtime order data set, the accuracy and the reliability of the data set can be improved, and a more accurate basis is provided for analyzing the overtime order.

Description

Order information processing method and device, storage medium and electronic equipment

Technical Field

The present disclosure relates to the field of internet technologies, and in particular, to an order information processing method and apparatus, a storage medium, and an electronic device.

Background

With the continuous development of the internet, a user can place an order on line through a terminal and purchase required articles. The distributor can go to the merchant to take the articles and send the articles to the user, and the user can receive the purchased articles without going out.

During the distribution process, the distributor sometimes contacts the user who has not been on the order, so that the goods cannot be delivered to the user. If the dispenser contacts the user for a period of time, the dispenser may re-dispense the item, causing the item to be delivered to the user for a time that exceeds the expected delivery time for the order, or even the order time threshold for the order, causing the order to be incorrectly timed for the order. In this way, not only can the user experience be poor for the distributor and the user, but also noise is introduced into the overtime order data set when modeling, analyzing and other applications are performed by using the overtime order data, so that the accuracy and reliability of the data set are affected.

Disclosure of Invention

The present disclosure is directed to an order information processing method, an order information processing apparatus, a storage medium, and an electronic device, so as to solve the problems in the related art.

In order to achieve the above object, in a first aspect, the present disclosure provides an order information processing method, including: under the condition that the user of the target order cannot be contacted, sending delivery prompt information to a user side terminal of the user, wherein the delivery prompt information is used for the user to confirm whether to continue to deliver the target order; under the condition that confirmation information representing that the target order is to be continuously delivered is received from the user side terminal, re-determining the current predicted delivery time of the target order, wherein the current predicted delivery time is used as the target predicted delivery time of the target order; and sending the target expected delivery time to the user side terminal.

Optionally, the sending of the delivery prompt information to the user side terminal of the user includes: determining a current projected delivery time for the target order; and sending the distribution prompt information carrying the current predicted delivery time to the user side terminal, so that the user side terminal displays the distribution prompt information carrying the current predicted delivery time.

Optionally, after the step of sending the delivery prompt information to the user-side terminal of the user, the method further includes: under the condition that a distribution prompt message display instruction is received from the user side terminal, re-determining the current predicted delivery time of the target order; and sending the redetermined current predicted arrival time to the user side terminal so that the user side terminal displays the distribution prompt information carrying the redetermined current predicted arrival time.

Optionally, determining the current projected time of arrival of the target order comprises: prolonging the current waybill time threshold of the target order, wherein the waybill time threshold of the order is used for defining whether the waybill corresponding to the order is overtime or not; according to the current order information of the target order and the order information of other orders with the delivery capacity of the target order not completed currently, planning a delivery path to obtain the current optimal delivery path information, wherein the order information at least comprises a delivery time threshold value of the corresponding order; and determining the current predicted delivery time of the target order according to the current optimal delivery path information.

Optionally, the method further comprises: determining a new waybill time threshold of the target order under the condition that confirmation information representing that the target order is to be continuously delivered is received from the user side terminal; and sending the new waybill time threshold value to a distribution side terminal.

Optionally, the determining a new waybill time threshold for the target order includes: and determining a new waybill time threshold value of the target order according to the target estimated delivery time.

Optionally, the method further comprises: under the condition that contact abnormal information is received from a distribution side terminal, verifying the contact abnormal information, wherein the contact abnormal information is used for indicating that the contact with a user of the target order can not be obtained; and under the condition that the contact abnormal information passes the verification, determining that the contact cannot be made with the user of the target order.

Optionally, the method further comprises: under the condition that order cancellation information is received from the user side terminal, sending order cancellation information to a merchant side terminal of a merchant of the target order; receiving refund indication information sent by the merchant side terminal, wherein the refund indication information is used for indicating whether refund is performed or not; and sending corresponding refund result information to the user side terminal according to the refund indication information.

Optionally, the method further comprises: re-determining the delivery capacity of the target order under the condition that the confirmation information is not received from the user side terminal within a preset time period from the sending of the delivery prompt information and the waybill cancellation information is received from the delivery side terminal; and sending distribution capacity replacement prompt information to the user side terminal.

Optionally, after receiving the waybill cancellation information, the method further includes: verifying the meal returning authentication information or outputting the meal returning authentication information to be verified manually in the case that the meal returning authentication information is received from the delivery side terminal; and updating the account information and/or the user attribute information corresponding to the delivery side terminal under the condition that the verification result of the meal returning authentication information indicates that the meal returning authentication information passes the verification.

In a second aspect, the present disclosure provides an order information processing method, including: after receiving distribution prompt information sent by a server, displaying the distribution prompt information on an application program page, wherein the distribution prompt information is used for a user to confirm whether to continuously distribute a target order; in the case of receiving confirmation information input by a user and representing that the target order is to be continuously delivered, sending the confirmation information to the server so as to determine the target predicted delivery time of the target order by the server; and receiving the target estimated delivery time sent by the server, and displaying the target estimated delivery time on the application program page.

Optionally, the delivery prompt information carries a current estimated delivery time of the target order; the displaying the delivery prompt information on the application program page comprises: and displaying the distribution prompt information carrying the current predicted delivery time on the application program page.

Optionally, after the step of displaying the delivery prompt information on the application page, the method further includes: under the condition that a closing instruction aiming at the distribution prompt information and input by a user is received, displaying and viewing prompt information on the application program page; under the condition that the user triggers the viewing prompt message, sending a distribution prompt message display instruction to the server so as to re-determine the current predicted delivery time of the target order by the server; and receiving the current predicted delivery time redetermined by the server, and displaying the distribution prompt information carrying the redetermined current predicted delivery time on the application program page.

Optionally, after the step of displaying the delivery prompt information on the application page, the method further includes: sending a distribution prompt information display instruction to the server under the condition of re-entering the application program page after exiting the application program page so as to re-determine the current predicted delivery time of the target order by the server; and receiving the current predicted delivery time redetermined by the server, and displaying the distribution prompt information carrying the redetermined current predicted delivery time on the application program page.

Optionally, the method further comprises: under the condition that order cancellation information aiming at the target order and input by a user is received, the order cancellation information is sent to the server; and receiving refund result information sent by the server.

In a third aspect, the present disclosure provides an order information processing apparatus, the apparatus comprising: the system comprises a first sending module, a second sending module and a third sending module, wherein the first sending module is used for sending distribution prompt information to a user side terminal of a user under the condition that the user of a target order cannot be contacted, and the distribution prompt information is used for confirming whether the target order is continuously distributed or not by the user; a first determining module, configured to, when receiving confirmation information indicating that the target order is to be continuously delivered from the user-side terminal, re-determine a current expected delivery time of the target order, where the current expected delivery time is used as a target expected delivery time of the target order; the first sending module is further configured to send the target expected delivery time to the user-side terminal.

Optionally, the first sending module is configured to determine a current estimated delivery time of the target order; and sending the distribution prompt information carrying the current predicted delivery time to the user side terminal, so that the user side terminal displays the distribution prompt information carrying the current predicted delivery time.

Optionally, the apparatus further comprises: a second determining module, configured to re-determine a current expected delivery time of the target order when a delivery prompt display instruction is received from a user-side terminal of the user after the first sending module sends the delivery prompt to the user-side terminal of the user; the first sending module is further configured to send the redetermined current predicted arrival time to the user side terminal, so that the user side terminal displays the distribution prompt information carrying the redetermined current predicted arrival time.

Optionally, the apparatus further comprises: a third determining module, configured to determine a new waybill time threshold of the target order when receiving, from the user-side terminal, confirmation information indicating that the target order is to be continuously delivered; and the first sending module is also used for sending the new waybill time threshold value to the distribution side terminal.

Optionally, the third determining module is configured to determine a new waybill time threshold of the target order according to the target estimated delivery time.

Optionally, the apparatus further comprises: the first verification module is used for verifying the abnormal contact information under the condition that the abnormal contact information is received from the distribution side terminal, wherein the abnormal contact information is used for indicating that the contact cannot be obtained with the user of the target order; and the fourth determining module is used for determining that the user of the target order cannot get in contact with the contact abnormal information under the condition that the contact abnormal information passes verification.

Optionally, the first sending module is further configured to send order cancellation information to a merchant-side terminal of a merchant of the target order when the order cancellation information is received from the user-side terminal; the device also comprises a first receiving module, which is used for receiving refund indication information sent by the merchant side terminal, wherein the refund indication information is used for indicating whether refund is required; the first sending module is further configured to send corresponding refund result information to the user side terminal according to the refund indication information.

Optionally, the apparatus further comprises: a fifth determining module, configured to re-determine the delivery capacity of the target order when the confirmation information is not received from the user side terminal within a preset time period since the delivery prompt information is sent and when the waybill cancellation information is received from the delivery side terminal; the first sending module is further configured to send delivery capacity change prompt information to the user side terminal.

Optionally, the apparatus further comprises: a second verification module, configured to verify the waybill returning authentication information or output the waybill returning authentication information for manual verification when the waybill returning authentication information is received from the delivery side terminal after the waybill canceling information is received; and the updating module is used for updating the account information and/or the user attribute information corresponding to the delivery side terminal under the condition that the verification result of the meal returning authentication information indicates that the meal returning authentication information passes the verification.

In a fourth aspect, the present disclosure provides an order information processing apparatus, the apparatus comprising: the display module is used for displaying the distribution prompt information on an application program page after receiving the distribution prompt information sent by the server, wherein the distribution prompt information is used for a user to confirm whether to continue to distribute the target order or not; a second sending module, configured to, in a case where confirmation information indicating that the target order is to be continuously delivered is received, send the confirmation information to the server, so that the server determines an expected target delivery time of the target order; and the second receiving module is used for receiving the target expected delivery time sent by the server and displaying the target expected delivery time on the application program page by the display module.

Optionally, the delivery prompt information carries a current estimated delivery time of the target order; and the display module is used for displaying the distribution prompt information carrying the current predicted delivery time on the application program page.

Optionally, the display module is further configured to, after the delivery prompt information is displayed on an application page, display a viewing prompt information on the application page when a close instruction for the delivery prompt information, which is input by a user, is received; the second sending module is further configured to send a delivery prompt display instruction to the server when the user triggers the viewing prompt, so that the server re-determines the current expected delivery time of the target order; the second receiving module is further configured to receive the current predicted delivery time redetermined by the server, and the display module displays, on the application page, the delivery prompt information carrying the redetermined current predicted delivery time.

Optionally, the second sending module is further configured to send a delivery prompt display instruction to the server to re-determine, by the server, a current expected delivery time of the target order when the display module enters the application page again after exiting the application page after displaying the delivery prompt on the application page; the second receiving module is further configured to receive the current predicted delivery time redetermined by the server, and the display module displays, on the application page, the delivery prompt information carrying the redetermined current predicted delivery time.

Optionally, the second sending module is further configured to send order cancellation information to the server when order cancellation information for the target order input by a user is received; the second receiving module is further configured to receive refund result information sent by the server.

In a fifth aspect, the present disclosure provides a computer readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the method provided by the first aspect of the present disclosure.

In a sixth aspect, the present disclosure provides a computer readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the method provided by the second aspect of the present disclosure.

In a seventh aspect, the present disclosure provides an electronic device, comprising: a memory having a computer program stored thereon; a processor for executing the computer program in the memory to implement the steps of the method provided by the first aspect of the present disclosure.

In an eighth aspect, the present disclosure provides an electronic device comprising: a memory having a computer program stored thereon; a processor for executing the computer program in the memory to implement the steps of the method provided by the second aspect of the present disclosure.

By the technical scheme, the delivery prompt information is sent to the user side terminal of the user under the condition that the user cannot be contacted with the target order, so that the user can be prompted in time and can independently select whether to continue to deliver the target order, and the user requirements are met. And when the user selects to continue to deliver the target order, the current expected delivery time of the target order can be determined again, so that the target order can be prevented from being mistakenly identified as a timeout order. Therefore, noise is prevented from being introduced into the overtime order data set, the accuracy and the reliability of the data set can be improved, and a more accurate basis is provided for analyzing the overtime order when the data set is used for modeling and analyzing.

Additional features and advantages of the disclosure will be set forth in the detailed description which follows.

Drawings

The accompanying drawings, which are included to provide a further understanding of the disclosure and are incorporated in and constitute a part of this specification, illustrate embodiments of the disclosure and together with the description serve to explain the disclosure without limiting the disclosure. In the drawings:

FIG. 1 is a schematic diagram illustrating one implementation environment in accordance with an example embodiment.

Fig. 2 is a flowchart illustrating an order information processing method according to an example embodiment.

Fig. 3A is a schematic diagram illustrating a user-side terminal displaying delivery prompt information.

Fig. 3B is a diagram illustrating a user-side terminal displaying a target expected delivery time.

Fig. 3C is a schematic diagram illustrating a user-side terminal displaying a delivery prompt carrying a current estimated delivery time.

Fig. 3D is a schematic diagram illustrating a user-side terminal displaying a viewing prompt.

Fig. 3E is a schematic diagram illustrating a user-side terminal displaying a delivery prompt carrying a redetermined current predicted delivery time.

FIG. 4 is a flow diagram illustrating a method of determining a current projected time of arrival for a target order in accordance with an exemplary embodiment.

Fig. 5 is a flowchart illustrating an order information processing method according to another exemplary embodiment.

Fig. 6 is a flowchart illustrating an order information processing method according to another exemplary embodiment.

Fig. 7 is a block diagram illustrating an order information processing apparatus according to an example embodiment.

Fig. 8 is a block diagram illustrating an order information processing apparatus according to another exemplary embodiment.

FIG. 9 is a block diagram illustrating an electronic device in accordance with an example embodiment.

FIG. 10 is a block diagram illustrating an electronic device in accordance with another example embodiment.

Detailed Description

The following detailed description of specific embodiments of the present disclosure is provided in connection with the accompanying drawings. It should be understood that the detailed description and specific examples, while indicating the present disclosure, are given by way of illustration and explanation only, not limitation.

Embodiments of the present disclosure may be applied to various delivery scenarios, such as take-away delivery, express delivery, and the like. FIG. 1 is a schematic diagram illustrating one implementation environment in accordance with an example embodiment. As shown in fig. 1, the implementation environment may include a server 100, a user-side terminal 101 of a user, a distribution-side terminal 102 for distributing capacity, and a merchant-side terminal 103 of a merchant. In a distribution scene, at least three related terminal devices exist for an order, namely, a user side terminal used by a user placing the order, a merchant side terminal used by a merchant providing the order related to an article, and a distribution side terminal used by distribution capacity for distributing the order. In the following description, the delivery capacity is taken as the delivery staff for example, but does not limit the embodiments of the present disclosure. The user-side terminal 101, the distribution-side terminal 102, and the merchant-side terminal 103 may be terminal devices such as a smart phone, a tablet computer, a notebook computer, and a desktop computer. The server 100 may be an order management server, a cloud server, or the like. The user-side terminal 101, the distribution-side terminal 102, and the merchant-side terminal 103 are all communicatively coupled to the server 100, and may communicate in any manner, such as 3G, 4G, 5G, NB-IOT, eMTC, LTE-a, or near field communication.

Fig. 2 is a flowchart illustrating an order information processing method according to an example embodiment. The method may be applied to a server, such as the server 100 shown in fig. 1. As shown in fig. 2, the method may include one or more steps of S201 to S203.

In S201, when it is determined that the user of the target order cannot be contacted, delivery guidance information is transmitted to the user terminal of the user.

When the distributor distributes the goods of the target order, the distributor can contact with the user, confirm the information such as the harvest address of the user and the like, or inform the user that the goods arrive for collection. When the distributor contacts with the user, the user may not be contacted, for example, the user's phone may be in an busy state for a long time, or the user's phone may be in a power-off state due to insufficient battery. If the deliverer cannot timely contact the user of the target order, the delivery of the target order cannot be continued. The distributor may transmit contact abnormality information to the server 100 through the distribution side terminal 102. When the server 100 determines that the user of the target order cannot be contacted after receiving the abnormal contact information, it may send delivery prompt information to the user terminal 101 of the user. The delivery prompt may be used by the user to confirm whether to continue delivering the target order.

The user-side terminal 101 may display the delivery guidance information on the application page after receiving the delivery guidance information transmitted from the server 100. The distribution prompt information can prompt the user through a popup window, a short message and the like. As shown in fig. 3A, the user is illustratively prompted, for example, by means of a pop-up window, which may include "your phone is unavailable and the delivery service has been suspended. After confirming that delivery is continued, the dispenser will serve you as soon as possible ". Therefore, the user can be prompted in time and can independently select whether to continue to deliver the target order, and the use requirement of the user is met.

In S202, when confirmation information indicating that the target order is to be continuously delivered is received from the user-side terminal, the current expected delivery time of the target order is newly determined, and the current expected delivery time is used as the target expected delivery time of the target order.

In S203, the target expected delivery time is transmitted to the user terminal.

Wherein, after the user sees the delivery prompt message, if the user needs to continue delivering the target order, the user can input confirmation information for continuing delivering, for example, the user can click the "continue delivering" button in fig. 3A. The user-side terminal 101 may send the confirmation information to the server 100 to determine the expected delivery time of the target order from the server 100, when receiving the confirmation information input by the user and indicating that the target order is to be continuously delivered. The target expected delivery time refers to the time the user is expected to deliver the item to the user when the user confirms that delivery of the target order is to continue.

In the present disclosure, if the deliverer cannot contact the user of the target order, the deliverer may continue to deliver other orders, and when the target order needs to be re-delivered, the deliverer may be far away from the receiving address of the target order, so that the time for the item to be actually delivered to the user's hand exceeds the originally expected delivery time of the target order, and even exceeds the delivery time threshold of the target order. Thus, the target order may be added to the timeout order data set for timeout orders, but the target order is not a true timeout order, thereby interfering with modeling and analysis of the timeout order data in the data set.

Therefore, in the present disclosure, the server 100 may re-determine the current expected delivery time of the target order in a case where confirmation information indicating that the delivery of the target order is to be continued is received from the user-side terminal 101, the current expected delivery time refers to a time at which the confirmation information is received by the server 100, the determined expected delivery time of the target order, and the current expected delivery time may be taken as the target expected delivery time of the target order.

Thereafter, the server 100 may transmit the target expected delivery time to the user-side terminal 101. After receiving the target estimated delivery time sent by the server 100, the user-side terminal 101 may display the target estimated delivery time on an application page, as shown in fig. 3B, for example, the target estimated delivery time is 12:45, and the user may know the target estimated delivery time through the user-side terminal 101. In this manner, a more accurate projected delivery time may be provided to the user and the target order is prevented from being incorrectly timed to a timed-out order.

By the technical scheme, the delivery prompt information is sent to the user side terminal of the user under the condition that the user cannot be contacted with the target order, so that the user can be prompted in time and can independently select whether to continue to deliver the target order, and the user requirements are met. Moreover, when the target order is continuously delivered, the current expected delivery time of the target order can be determined again, so that the target order can be prevented from being mistakenly identified as a time-out order. Therefore, noise is prevented from being introduced into the overtime order data set, the accuracy and the reliability of the data set can be improved, and a more accurate basis is provided for analyzing the overtime order when the data set is used for modeling and analyzing.

In S201, before the server 100 sends the delivery prompt message to the user-side terminal 101 of the user, a current expected delivery time of the target order may be determined, where the current expected delivery time refers to an expected delivery time of the target order determined by the server 100 when determining to send the delivery prompt message. In this way, the server 100 may carry the current estimated delivery time in the delivery guidance information transmitted to the user-side terminal 101. When the user-side terminal 101 displays the delivery prompt information on the application page, the delivery prompt information carrying the current estimated delivery time may be displayed on the application page. As shown in fig. 3C, the current estimated time of delivery is, for example, 12:40, so that the user can know the current estimated time of delivery of the target order when viewing the delivery prompt.

It should be noted that the current estimated delivery time referred to in this disclosure refers to the estimated delivery time of the target order determined by the server 100 at the current time. When determining the current estimated delivery time, the server 100 needs to integrate information such as the current capacity of the deliverer and the current location of the deliverer, and therefore, the determined time may be different, and the result of the current estimated delivery time may be different. For example, the current expected delivery time of the target order determined when the server 100 transmits the delivery guidance information to the user-side terminal 101 in S201 may be different from the current expected delivery time of the target order determined when the confirmation information is received in S202. E.g., 12:40 in fig. 3C, and 12:45 in fig. 3B, the two current expected delivery times are different because the server 100 determines different times of day. Therefore, the current predicted delivery time displayed to the user each time is determined according to the information of the delivery capacity, the position of the deliverer and the like at the current moment, and more accurate predicted delivery time can be provided for the user, so that the user can accurately know the delivery condition of the target order.

In this disclosure, after sending the delivery prompt information to the user-side terminal 101 of the user, the order information processing method may further include:

under the condition that a distribution prompt message display instruction is received from a user side terminal, the current predicted delivery time of the target order is determined again; and sending the redetermined current predicted arrival time to the user side terminal, so that the user side terminal displays the distribution prompt information carrying the redetermined current predicted arrival time.

In one embodiment, after the user sees the delivery prompt information, the user may select to close the delivery prompt information, and the user-side terminal 101 may display the viewing prompt information on the application page when receiving a close instruction for the delivery prompt information input by the user. As shown in fig. 3D, the viewing prompt information may prompt the user in the form of a prompt box above the page, for example, the prompt content may include "you have an order to continue delivery, please view in time", and the user may click the prompt box when he wants to view. The user-side terminal 101 may send a delivery prompt display instruction to the server 100 to re-determine the current expected delivery time of the target order by the server 100 in a case where the user triggers viewing of the prompt.

In another embodiment, when the user-side terminal 101 enters the application page again after exiting the application page, the user-side terminal may also send a delivery prompt display instruction to the server 100, so that the server 100 may determine the current expected delivery time of the target order again.

In the above two embodiments, the user triggers the viewing prompt message, or exits the application page and then enters the page, indicating that the user may want to view the delivery information of the target order. Therefore, when receiving the delivery guidance display instruction from the user-side terminal 101, the server 100 may redetermine the current estimated delivery time of the target order, and transmit the redetermined current estimated delivery time, which is the estimated delivery time of the target order determined at the time when the server 100 receives the delivery guidance display instruction, to the user-side terminal 101.

Then, the user-side terminal 101 may receive the redetermined current estimated arrival time sent by the server 100, and may display, on an application page, a delivery guidance information carrying the redetermined current estimated arrival time. As shown in fig. 3E, the redetermined current estimated delivery time is, for example, 12: 43.

It should be noted that the step of the user-side terminal 101 sending the delivery prompt display instruction to the server 100 may be executed multiple times, depending on the number of times the user triggers viewing of the prompt and the number of times the application page is re-entered. In this way, the step of server 100 re-determining the current expected delivery time for the target order may also be performed multiple times.

An embodiment of determining a current projected time of delivery of a target order in the present disclosure is described below.

In one embodiment, determining the current estimated time of delivery of the target order may be by: and re-determining the current estimated delivery time of the target order according to the distance between the current position of the distributor and the receiving address of the target order.

In another embodiment, the determining the current estimated time of delivery of the target order may further comprise: and prolonging the current time threshold of the target order and reducing the overtime risk of the target order. When the delivery route is re-planned, the delivery of other orders is prevented from being affected by re-delivering the target order as much as possible. FIG. 4 is a flow chart illustrating a method of determining a current projected time of delivery of a target order according to the embodiment. As shown in fig. 4, the method may include S401 to S403.

In S401, the current waybill time threshold for the target order is extended.

Wherein each order has a corresponding waybill time threshold. The order time threshold of the order may be used to define whether the order corresponding to the order is overtime, that is, if the actual delivery time of the deliverer is later than the order time threshold of the order, the order corresponding to the order is overtime.

In S402, according to the current order information of the target order and the order information of other orders whose delivery capacity of the target order is currently not completed, a delivery path is planned to obtain current optimal delivery path information. The order information may at least include an order time threshold of the corresponding order.

Illustratively, the deliverer cannot get in touch with the user of order A, and other orders that are currently outstanding include, for example, order B, order C, etc. The server 100 may perform the distribution path planning by replanning the distribution paths of the order a, the order B, and the order C. For the distributor, each order has the task of going to the merchant to pick up the item and going to the user to deliver the item. The delivery path may indicate the order of the delivery points of each order, and possible delivery paths may be, for example, a delivery point a, B, C, or B, a, C, and so on. When the delivery path planning is performed again, if the planning is performed according to the original waybill time threshold of the order a, in order to avoid the order a timeout, the order a may be delivered first, which may cause the order B and/or the order C to timeout. Thus, server 100, in determining the current expected delivery time for the target order, may first extend the current waybill time threshold for the target order, and may extend by a larger value, such as 400 min. In this manner, the risk of timeout for the target order is reduced, and the probability of other orders being affected by the target order is reduced.

For example, the server 100 may determine a route planning arrival time for each order in each possible delivery route, for example, according to a route planning model existing in the related art. The route plan delivery time is the time at which the item is expected to be delivered to the user.

In the present disclosure, when a delivery path is newly planned, planning may be performed according to a preset target parameter, and a delivery path that can optimize the target parameter is determined as an optimal delivery path. The target parameter may be one or more. When the target parameters are multiple, the respective priorities of the multiple parameters can be preset, and the optimal distribution path can be determined according to the priorities.

In one embodiment, the objective parameters may include expected total fine information. If the route plan delivery time for an order is later than the order delivery time threshold for the order, it is expected that the order may time out. In this embodiment, the server 100 can calculate the expected total fine information of each possible delivery path according to the timeout condition of each order in the delivery path, and determine the delivery path with the lowest expected total fine information as the optimal delivery path.

In another embodiment, the objective parameters may include projected total fine information and last delivery time. Wherein the total fine information is expected to have a higher priority than the last delivery time. In this embodiment, the delivery route with the lowest expected total penalty information may be determined first, and if there are a plurality of delivery routes with the lowest expected total penalty information, the delivery route with the earliest final arrival time among the plurality of delivery routes may be determined as the optimal delivery route. The estimated total fine information is described above, and the delivery time is the last delivery time, i.e., the delivery route, and the route of the last delivered order plans the delivery time, so that the delivery efficiency can be improved.

In yet another embodiment, the target parameters may include projected total fines information and total distance traveled. Wherein the priority of the total fine information is expected to be higher than the priority of the total distance traveled. In this embodiment, the delivery route having the lowest expected total penalty information may be determined first, and if there are a plurality of delivery routes having the lowest expected total penalty information, the delivery route having the shortest total travel distance among the plurality of delivery routes may be determined as the optimal delivery route. The projected total fines information is described above, as is the total distance traveled by the dispenser during the delivery of the order.

After the optimal distribution path is determined, current optimal distribution path information may be obtained, where the current optimal distribution path information may include a path planning arrival time of each order in the optimal distribution path, for example, a time corresponding to an a delivery point in the optimal distribution path.

In S403, the current estimated delivery time of the target order is determined according to the current optimal delivery path information.

And the path planning delivery time of the target order in the current optimal distribution path information is the newly determined path planning delivery time of the target order. Since various unexpected situations may occur during the delivery process of the deliverer, for example, the time of a red light at a certain intersection is long, the current predicted delivery time of the target order may be determined according to the route planning delivery time of the target order plus the preset first time length. The preset first time period may be preset, for example, set to 5 min. The preset first time period may be the same or different for each order.

Through the technical scheme, when the server determines the current predicted delivery time of the target order, the current waybill time threshold of the target order can be firstly prolonged, so that when the distribution path planning is carried out again, the overtime risk of the target order can be reduced, the probability that other orders are influenced by the target order is reduced, and the distribution of other orders is prevented from being influenced by the target order.

The order information processing method applied to the server provided by the present disclosure may further include:

determining a new waybill time threshold of the target order under the condition that confirmation information representing that the target order is to be continuously delivered is received from the user side terminal; and sending the new waybill time threshold value to the distribution side terminal.

When the target order is re-delivered, if the original waybill time threshold is still used as the basis for defining whether the delivery person is overtime, the experience of the delivery person is not good, and the target order is easy to be mistaken as the overtime order. Therefore, the server 100 may determine a new waybill time threshold for the target order upon receiving the confirmation message, and use the new waybill time threshold as a basis for defining whether the deliverer has timed out.

In one embodiment, the new waybill time threshold for the target order may be determined based on the projected target arrival time for the target order, for example, by increasing the projected target arrival time by a predetermined second duration as the new waybill time threshold for the target order. The second time period may be preset, for example, 8 min. The second length of time may be the same or different for each order. Illustratively, the target projected delivery time of 12:45 in FIG. 3B may be increased by 8min, i.e., 12:53 as the new waybill time threshold for the target order.

In another embodiment, the new waybill time threshold for the target order may be determined according to the route plan delivery time for the target order, for example, the route plan delivery time is increased by a preset third time period as the new waybill time threshold for the target order. The third length of time may be the same or different for each order.

After determining the new waybill time threshold of the target order, the new waybill time threshold may be sent to the distribution side terminal 102, so that the distributor knows the new waybill time threshold in time.

According to the technical scheme, a distributor can not be contacted with a user before to distribute other orders, and when the target orders are continuously distributed, the new waybill time threshold value is used as a basis for defining whether the distributor is overtime, so that on one hand, the rationality for judging whether the distributor is overtime is improved, on the other hand, the target orders are prevented from being mistaken for overtime orders, noise is prevented from being introduced into overtime order data sets, the accuracy and the reliability of the data sets can be improved, and more accurate basis is provided for analyzing the overtime orders.

The order information processing method applied to the server provided by the present disclosure may further include:

under the condition that abnormal contact information is received from a distribution side terminal, verifying the abnormal contact information, wherein the abnormal contact information is used for indicating that a user of a target order cannot be contacted; and determining that the user of the target order cannot be contacted when the contact abnormal information passes the verification.

In this step, if the distributor does not contact the user of the target order, contact abnormality information may be transmitted to the server 100 through the distribution-side terminal 102. After receiving the contact exception information, the server 100 may first verify the contact exception information to verify whether the user is actually not contacted. For example, the server 100 may perform automatic dial test detection on the contact telephone of the user of the target order, and if the dial test result indicates that the user is not actually contacted, for example, the user telephone is currently in an busy state or a power-off state, and the like, the contact abnormality information may be verified to determine that the user of the target order cannot be contacted.

In this way, the server 100 can confirm whether the user is not actually contacted by the server in an automatic verification manner, ensure the validity of the contact abnormality information, and send the delivery prompt information to the user side terminal 101 of the user when it is determined that the user cannot be actually contacted, thereby effectively preventing the delivery prompt information from being sent to the user erroneously.

Fig. 5 is a flowchart illustrating an order information processing method according to another exemplary embodiment. As shown in fig. 5, the order information processing method applied to the server provided by the present disclosure may further include S501 to S503.

In S501, when order cancellation information is received from the user-side terminal, the order cancellation information is sent to the merchant-side terminal of the merchant of the target order.

In this step, the server 100, if receiving the order cancellation information from the user-side terminal 101, may characterize that the user does not need to continue to deliver the target order and wants to cancel the target order. At this time, the server 100 may send the order cancellation information to the merchant-side terminal 103, so that the merchant knows that the user wants to cancel the target order in time, and may autonomously decide whether to perform a refund operation for the target order by the merchant.

In S502, refund instruction information sent by the merchant-side terminal is received.

In S503, the corresponding refund result information is transmitted to the user terminal based on the refund instruction information.

Wherein, the refund indication information can be used for indicating whether to refund. If the refund indication information received by the server 100 indicates that the merchant agrees to refund, a refund operation may be performed. Then, refund result information may be sent to the user-side terminal 101 of the user, where the refund result information represents that the merchant agrees to refund on one hand, and may also represent a specific refund amount on the other hand. If the refund indication information received by the server 100 indicates that the merchant does not agree with the refund, refund result information representing that the merchant refuses the refund may be sent to the user-side terminal 101 of the user, where the refund result information may further include a reason why the merchant refuses the refund, and an online complaint process selectable by the user.

The order information processing method applied to the server provided by the present disclosure may further include:

under the condition that confirmation information is not received from the user side terminal within the preset time length from the sending of the distribution prompt information and the waybill canceling information is received from the distribution side terminal, the distribution capacity of the target order is determined again; and sending distribution capacity replacement prompt information to the user side terminal.

The preset time period may be preset, for example, may be set to 30 min. When determining that the user cannot be contacted, the server 100 may transmit delivery guidance information to the user terminal 101. If the confirmation information indicating that the target order is to be continuously delivered is not received from the user side terminal 101 of the user within the preset time period since the delivery prompt information is sent, at this time, the current deliverer of the target order can choose to cancel the waybill corresponding to the target order without responsibility. If the server 100 receives the waybill cancellation information from the delivery side terminal 102, indicating that the current deliverer of the target order does not wish to continue to deliver the target order, the server 100 may re-determine a new deliverer for the target order, and send a delivery capacity replacement prompt message to the user side terminal 101, so as to prompt the user that the target order has been replaced by the new delivery capacity.

In this disclosure, after receiving the waybill cancellation information, the order information processing method applied to the server may further include:

verifying the meal returning authentication information or outputting the meal returning authentication information to be verified manually in the case of receiving the meal returning authentication information from the delivery side terminal; and updating the account information and/or the user attribute information corresponding to the delivery side terminal when the verification result of the meal returning authentication information indicates that the meal returning authentication information passes the verification.

In this step, after the distributor autonomously selects to cancel the waybill corresponding to the target order, the distributor may return the food to the merchant corresponding to the target order, and may upload the return authentication information through the distribution side terminal 102 and send the return authentication information to the server 100. The meal return authentication information may include, for example, pictures and/or videos of the time the dispenser goes to the merchant for meal return. After receiving the meal returning authentication information, the server 100 may verify the meal returning authentication information, or output the meal returning authentication information to a worker, and the worker performs manual verification, for example, verifying authenticity of a picture and/or a video taken by a distributor when the distributor returns a meal. If the verification result indicates that the verification is passed, the server 100 may update the account information and/or the user attribute information corresponding to the delivery side terminal 102. For example, the account information corresponding to the delivery side terminal 102 may be updated to increase the balance in the account information of the deliverer, thereby subsidizing the loss of the deliverer due to the fact that the deliverer is not connected to the user. The attribute information corresponding to the delivery side terminal 102 may be updated, for example, to increase the evaluation level of the deliverer.

Through the technical scheme, under the condition that the verification result of the meal returning authentication information indicates that the meal returning authentication information passes the verification, the server can update the account information and/or the user attribute information corresponding to the distribution side terminal, for example, the balance in the account information of the distributor is increased, the evaluation level of the distributor is improved, and the like, so that the experience of the distributor is better, and the satisfaction of the distributor is improved.

Fig. 6 is a flowchart illustrating an order information processing method according to another exemplary embodiment, which may be applied to a terminal, such as the user-side terminal 101 shown in fig. 1. As shown in fig. 6, the method may include S601-S603.

In S601, after receiving the delivery guidance information transmitted from the server, the delivery guidance information is displayed on the application page. The delivery notice information may be used for the user to confirm whether to continue to deliver the target order.

In S602, in the case of receiving confirmation information input by the user and indicating that the delivery of the target order is to be continued, the confirmation information is sent to the server to determine a target expected delivery time of the target order by the server.

In S603, the target estimated delivery time transmitted by the server is received, and the target estimated delivery time is displayed on the application page.

Through the technical scheme, the server can send the delivery prompt information to the user side terminal of the user under the condition that the server cannot contact the user of the target order. As shown in fig. 3A, after receiving the delivery prompt message, the user-side terminal may display the delivery prompt message on an application page. Therefore, the user can be prompted in time, the delivery service is suspended because the user cannot be contacted with the user, and the user can independently select whether to continue to deliver the target order, so that the use requirement of the user is met. And after the user confirms to continue delivering the goods, the user side terminal can send confirmation information representing that the target order is to be continuously delivered to the server so as to determine the target expected delivery time of the target order by the server, wherein the target expected delivery time refers to the time when the user confirms to continue delivering the goods and the goods are expected to be delivered to the user. As shown in fig. 3B, after receiving the target estimated delivery time, the user-side terminal may display the target estimated delivery time on the application page, so as to provide the user with an accurate estimated delivery time.

Optionally, the delivery prompt information carries a current estimated delivery time of the target order; the displaying the delivery prompt information on the application program page comprises: and displaying the distribution prompt information carrying the current predicted delivery time on the application program page.

Optionally, after the step of displaying the delivery prompt information on the application page, the method further includes: under the condition that a closing instruction aiming at the distribution prompt information and input by a user is received, displaying and viewing prompt information on the application program page; under the condition that the user triggers the viewing prompt message, sending a distribution prompt message display instruction to the server so as to re-determine the current predicted delivery time of the target order by the server; and receiving the current predicted delivery time redetermined by the server, and displaying the distribution prompt information carrying the redetermined current predicted delivery time on the application program page.

Optionally, after the step of displaying the delivery prompt information on the application page, the method further includes: sending a distribution prompt information display instruction to the server under the condition of re-entering the application program page after exiting the application program page so as to re-determine the current predicted delivery time of the target order by the server; and receiving the current predicted delivery time redetermined by the server, and displaying the distribution prompt information carrying the redetermined current predicted delivery time on the application program page.

Optionally, the method further comprises: under the condition that order cancellation information aiming at the target order and input by a user is received, the order cancellation information is sent to the server; and receiving refund result information sent by the server.

With regard to the method in the above embodiment, the specific implementation manner of each step has been described in detail in the embodiment of the server-side method, and will not be elaborated here.

Based on the same inventive concept, the disclosure also provides an order information processing device. Fig. 7 is a block diagram illustrating an order information processing apparatus according to an exemplary embodiment, and the apparatus 700 may be applied to a server, such as the server 100 shown in fig. 1. As shown in fig. 7, the apparatus 700 may include: a first sending module 701, configured to send, when it is determined that a contact cannot be made with a user of a target order, delivery prompt information to a user-side terminal of the user, where the delivery prompt information is used for the user to determine whether to continue to deliver the target order; a first determining module 702, configured to, when receiving confirmation information indicating that the target order is to be continuously delivered from the user-side terminal, re-determine a current expected delivery time of the target order, where the current expected delivery time is used as a target expected delivery time of the target order; the first sending module 701 is further configured to send the target expected delivery time to the ue.

By adopting the device, under the condition that the user of the target order cannot be contacted, the delivery prompt information is sent to the user side terminal of the user, so that the user can be prompted in time and can independently select whether to continue to deliver the target order, and the user requirement is met. Moreover, when the target order is continuously delivered, the current expected delivery time of the target order can be determined again, so that the target order can be prevented from being mistakenly identified as a time-out order. Therefore, noise is prevented from being introduced into the overtime order data set, the accuracy and the reliability of the data set can be improved, and a more accurate basis is provided for analyzing the overtime order when the data set is used for modeling and analyzing.

Optionally, the first sending module 701 may be configured to determine a current expected delivery time of the target order; and sending the distribution prompt information carrying the current predicted delivery time to the user side terminal, so that the user side terminal displays the distribution prompt information carrying the current predicted delivery time.

Optionally, the apparatus 700 may further include: a second determining module, configured to re-determine a current expected delivery time of the target order when a delivery prompt display instruction is received from a user-side terminal of the user after the first sending module sends the delivery prompt to the user-side terminal of the user; the first sending module 701 may be further configured to send the redetermined current predicted delivery time to the user side terminal, so that the user side terminal displays the distribution prompt information carrying the redetermined current predicted delivery time.

Optionally, the apparatus 700 may further include: a third determining module, configured to determine a new waybill time threshold of the target order when receiving, from the user-side terminal, confirmation information indicating that the target order is to be continuously delivered; the first sending module 701 may further be configured to send the new waybill time threshold to the distribution side terminal.

Optionally, the third determining module may be configured to determine a new waybill time threshold for the target order according to the target projected delivery time.

Optionally, the apparatus 700 may further include: the first verification module is used for verifying the abnormal contact information under the condition that the abnormal contact information is received from the distribution side terminal, wherein the abnormal contact information is used for indicating that the contact cannot be obtained with the user of the target order; and the fourth determining module is used for determining that the user of the target order cannot get in contact with the contact abnormal information under the condition that the contact abnormal information passes verification.

Optionally, the first sending module 701 may be further configured to send order cancellation information to a merchant-side terminal of a merchant of the target order under the condition that the order cancellation information is received from the user-side terminal; the apparatus 700 may further include a first receiving module, configured to receive refund indication information sent by the merchant-side terminal, where the refund indication information is used to indicate whether to refund; the first sending module 701 may be further configured to send corresponding refund result information to the user side terminal according to the refund indication information.

Optionally, the apparatus 700 may further include: a fifth determining module, configured to re-determine the delivery capacity of the target order when the confirmation information is not received from the user side terminal within a preset time period since the delivery prompt information is sent and when the waybill cancellation information is received from the delivery side terminal; the first sending module 701 may further be configured to send a delivery capacity change prompt message to the user side terminal.

Optionally, the apparatus 700 may further include: a second verification module, configured to verify the waybill returning authentication information or output the waybill returning authentication information for manual verification when the waybill returning authentication information is received from the delivery side terminal after the waybill canceling information is received; and the updating module is used for updating the account information and/or the user attribute information corresponding to the delivery side terminal under the condition that the verification result of the meal returning authentication information indicates that the meal returning authentication information passes the verification.

With regard to the apparatus in the above-described embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the server-side method, and will not be elaborated here.

Fig. 8 is a block diagram illustrating an order information processing apparatus according to another exemplary embodiment, and the apparatus 800 may be applied to a terminal, such as the user-side terminal 101 shown in fig. 1. As shown in fig. 8, the apparatus 800 may include: a display module 801, configured to display delivery prompt information on an application page after receiving the delivery prompt information sent by a server, where the delivery prompt information is used for a user to determine whether to continue to deliver a target order; a second sending module 802, configured to, in a case that confirmation information indicating that the target order is to be continuously delivered is received, send the confirmation information to the server, so that the server determines an expected target delivery time of the target order; a second receiving module 803, configured to receive the target expected delivery time sent by the server, and display the target expected delivery time on the application page by the display module.

Optionally, the delivery prompt information may carry a current estimated delivery time of the target order; the display module 801 is configured to display the delivery prompt information carrying the current estimated delivery time on the application page.

Optionally, the display module 801 may be further configured to, after the delivery prompt information is displayed on the application page, display a viewing prompt information on the application page in a case where a close instruction for the delivery prompt information, which is input by a user, is received; the second sending module 802 is further configured to send a delivery prompt display instruction to the server to re-determine the current expected delivery time of the target order by the server, when the user triggers the viewing prompt; the second receiving module 803 may further be configured to receive the current predicted delivery time redetermined by the server, and the display module 801 displays, on the application page, the delivery prompt information carrying the redetermined current predicted delivery time.

Optionally, the second sending module 802 may be further configured to, after the display module 801 displays the delivery prompt information on an application page, send a delivery prompt information display instruction to the server in a case that the application page is entered again after exiting the application page, so that the server determines the current expected delivery time of the target order again; the second receiving module 803 may further be configured to receive the current predicted delivery time redetermined by the server, and the display module 801 displays, on the application page, the delivery prompt information carrying the redetermined current predicted delivery time.

Optionally, the second sending module 802 may be further configured to send, in a case that order cancellation information for the target order input by the user is received, the order cancellation information to the server; the second receiving module 803 may also be configured to receive refund result information sent by the server.

With regard to the apparatus in the above-described embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the terminal-side method, and will not be elaborated here.

FIG. 9 is a block diagram illustrating an electronic device in accordance with an example embodiment. For example, the electronic device 900 may be provided as a server, such as the order management server or the cloud server described above. Referring to fig. 9, the electronic device 900 includes a processor 922, which may be one or more in number, and a memory 932 for storing computer programs executable by the processor 922. The computer programs stored in memory 932 may include one or more modules that each correspond to a set of instructions. Further, the processor 922 may be configured to execute the computer program to execute the above-described order information processing method applied to the server side.

Additionally, the electronic device 900 may also include a power component 926 and a communication component 950, the power component 926 may be configured to perform power management of the electronic device 900, and the communication component 950 may be configured to enable communication, e.g., wired or wireless communication, of the electronic device 900. The electronic device 900 may also include input/output (I/O) interfaces 958. The electronic device 900 may operate based on an operating system stored in the memory 932, such as Windows Server, Mac OSXTM, UnixTM, LinuxTM, and the like.

In another exemplary embodiment, there is also provided a computer-readable storage medium including program instructions which, when executed by a processor, implement the steps of the above-described order information processing method applied to the server side. For example, the computer readable storage medium may be the memory 932 described above including program instructions that are executable by the processor 922 of the electronic device 900 to perform the above-described order information processing method applied to the server side.

In another exemplary embodiment, a computer program product is also provided, which comprises a computer program executable by a programmable apparatus, the computer program having code portions for performing the above-mentioned order information processing method applied to the server side when being executed by the programmable apparatus.

Fig. 10 is a block diagram illustrating an electronic device 1000 in accordance with another example embodiment. As shown in fig. 10, the electronic device 1000 may include: a processor 1001 and a memory 1002. The electronic device 1000 may also include one or more of a multimedia component 1003, an input/output (I/O) interface 1004, and a communications component 1005.

The processor 1001 is configured to control the overall operation of the electronic device 1000, so as to complete all or part of the steps in the order information processing method applied to the terminal side. The memory 1002 is used to store various types of data to support operation of the electronic device 1000, such as instructions for any application or method operating on the electronic device 1000 and application-related data, such as contact data, messaging, pictures, audio, video, and so forth. The Memory 1002 may be implemented by any type of volatile or non-volatile Memory device or combination thereof, such as a Static Random Access Memory (SRAM), an Electrically Erasable Programmable Read-Only Memory (EEPROM), an Erasable Programmable Read-Only Memory (EPROM), a Programmable Read-Only Memory (PROM), a Read-Only Memory (ROM), a magnetic Memory, a flash Memory, a magnetic disk, or an optical disk. The multimedia components 1003 may include screen and audio components. Wherein the screen may be, for example, a touch screen and the audio component is used for outputting and/or inputting audio signals. For example, the audio component may include a microphone for receiving external audio signals. The received audio signals may further be stored in memory 1002 or transmitted through communication component 1005. The audio assembly also includes at least one speaker for outputting audio signals. The I/O interface 1004 provides an interface between the processor 1001 and other interface modules, such as a keyboard, mouse, buttons, etc. These buttons may be virtual buttons or physical buttons. The communication component 1005 is used for wired or wireless communication between the electronic device 1000 and other devices. Wireless Communication, such as Wi-Fi, bluetooth, Near Field Communication (NFC), 2G, 3G, 4G, NB-IOT, eMTC, or other 5G, etc., or a combination of one or more of them, which is not limited herein. The corresponding communication component 1005 may thus include: Wi-Fi module, Bluetooth module, NFC module, etc.

In an exemplary embodiment, the electronic Device 1000 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, microcontrollers, microprocessors or other electronic components, for executing the above-mentioned order information Processing method applied to the terminal side.

In another exemplary embodiment, there is also provided a computer-readable storage medium including program instructions which, when executed by a processor, implement the steps of the above-described order information processing method applied to the terminal side. For example, the computer readable storage medium may be the memory 1002 including the program instructions executable by the processor 1001 of the electronic device 1000 to perform the order information processing method applied to the terminal side described above.

The preferred embodiments of the present disclosure are described in detail with reference to the accompanying drawings, however, the present disclosure is not limited to the specific details of the above embodiments, and various simple modifications may be made to the technical solution of the present disclosure within the technical idea of the present disclosure, and these simple modifications all belong to the protection scope of the present disclosure.

It should be noted that, in the foregoing embodiments, various features described in the above embodiments may be combined in any suitable manner, and in order to avoid unnecessary repetition, various combinations that are possible in the present disclosure are not described again.

In addition, any combination of various embodiments of the present disclosure may be made, and the same should be considered as the disclosure of the present disclosure, as long as it does not depart from the spirit of the present disclosure.

Claims (20)

1. An order information processing method, characterized in that the method comprises:

under the condition that the user of the target order cannot be contacted, sending delivery prompt information to a user side terminal of the user, wherein the delivery prompt information is used for the user to confirm whether to continue to deliver the target order;

under the condition that confirmation information representing that the target order is to be continuously delivered is received from the user side terminal, re-determining the current predicted delivery time of the target order, wherein the current predicted delivery time is used as the target predicted delivery time of the target order;

and sending the target expected delivery time to the user side terminal.

2. The method of claim 1, wherein the sending a delivery prompt to the user-side terminal of the user comprises:

determining a current projected delivery time for the target order;

and sending the distribution prompt information carrying the current predicted delivery time to the user side terminal, so that the user side terminal displays the distribution prompt information carrying the current predicted delivery time.

3. The method of claim 1, wherein after the step of sending a delivery prompt to the user-side terminal of the user, the method further comprises:

under the condition that a distribution prompt message display instruction is received from the user side terminal, re-determining the current predicted delivery time of the target order;

and sending the redetermined current predicted arrival time to the user side terminal so that the user side terminal displays the distribution prompt information carrying the redetermined current predicted arrival time.

4. The method of claim 1, wherein determining the current projected time of delivery of the target order comprises:

prolonging the current waybill time threshold of the target order, wherein the waybill time threshold of the order is used for defining whether the waybill corresponding to the order is overtime or not;

according to the current order information of the target order and the order information of other orders with the delivery capacity of the target order not completed currently, planning a delivery path to obtain the current optimal delivery path information, wherein the order information at least comprises a delivery time threshold value of the corresponding order;

and determining the current predicted delivery time of the target order according to the current optimal delivery path information.

5. The method of claim 1, further comprising:

determining a new waybill time threshold of the target order under the condition that confirmation information representing that the target order is to be continuously delivered is received from the user side terminal;

and sending the new waybill time threshold value to a distribution side terminal.

6. The method of claim 5, wherein said determining a new waybill time threshold for the target order comprises:

and determining a new waybill time threshold value of the target order according to the target estimated delivery time.

7. The method of claim 1, further comprising:

under the condition that contact abnormal information is received from a distribution side terminal, verifying the contact abnormal information, wherein the contact abnormal information is used for indicating that the contact with a user of the target order can not be obtained;

and under the condition that the contact abnormal information passes the verification, determining that the contact cannot be made with the user of the target order.

8. The method of claim 1, further comprising:

under the condition that order cancellation information is received from the user side terminal, sending order cancellation information to a merchant side terminal of a merchant of the target order;

receiving refund indication information sent by the merchant side terminal, wherein the refund indication information is used for indicating whether refund is performed or not;

and sending corresponding refund result information to the user side terminal according to the refund indication information.

9. The method of claim 1, further comprising:

re-determining the delivery capacity of the target order under the condition that the confirmation information is not received from the user side terminal within a preset time period from the sending of the delivery prompt information and the waybill cancellation information is received from the delivery side terminal;

and sending distribution capacity replacement prompt information to the user side terminal.

10. The method of claim 9, wherein after receiving the waybill cancellation information, the method further comprises:

verifying the meal returning authentication information or outputting the meal returning authentication information to be verified manually in the case that the meal returning authentication information is received from the delivery side terminal;

and updating the account information and/or the user attribute information corresponding to the delivery side terminal under the condition that the verification result of the meal returning authentication information indicates that the meal returning authentication information passes the verification.

11. An order information processing method, characterized in that the method comprises:

after receiving distribution prompt information sent by a server, displaying the distribution prompt information on an application program page, wherein the distribution prompt information is used for a user to confirm whether to continuously distribute a target order;

in the case of receiving confirmation information input by a user and representing that the target order is to be continuously delivered, sending the confirmation information to the server so as to determine the target predicted delivery time of the target order by the server;

and receiving the target estimated delivery time sent by the server, and displaying the target estimated delivery time on the application program page.

12. The method of claim 11, wherein the delivery notice carries a current estimated time of arrival of the target order;

the displaying the delivery prompt information on the application program page comprises:

and displaying the distribution prompt information carrying the current predicted delivery time on the application program page.

13. The method of claim 11, further comprising, after the step of displaying the delivery guidance information on an application page:

under the condition that a closing instruction aiming at the distribution prompt information and input by a user is received, displaying and viewing prompt information on the application program page;

under the condition that the user triggers the viewing prompt message, sending a distribution prompt message display instruction to the server so as to re-determine the current predicted delivery time of the target order by the server;

and receiving the current predicted delivery time redetermined by the server, and displaying the distribution prompt information carrying the redetermined current predicted delivery time on the application program page.

14. The method of claim 11, further comprising, after the step of displaying the delivery guidance information on an application page:

sending a distribution prompt information display instruction to the server under the condition of re-entering the application program page after exiting the application program page so as to re-determine the current predicted delivery time of the target order by the server;

and receiving the current predicted delivery time redetermined by the server, and displaying the distribution prompt information carrying the redetermined current predicted delivery time on the application program page.

15. The method of claim 11, further comprising:

under the condition that order cancellation information aiming at the target order and input by a user is received, the order cancellation information is sent to the server;

and receiving refund result information sent by the server.

16. An order information processing apparatus characterized by comprising:

the system comprises a first sending module, a second sending module and a third sending module, wherein the first sending module is used for sending distribution prompt information to a user side terminal of a user under the condition that the user of a target order cannot be contacted, and the distribution prompt information is used for confirming whether the target order is continuously distributed or not by the user;

a first determining module, configured to, when receiving confirmation information indicating that the target order is to be continuously delivered from the user-side terminal, re-determine a current expected delivery time of the target order, where the current expected delivery time is used as a target expected delivery time of the target order;

the first sending module is further configured to send the target expected delivery time to the user-side terminal.

17. An order information processing apparatus characterized by comprising:

the display module is used for displaying the distribution prompt information on an application program page after receiving the distribution prompt information sent by the server, wherein the distribution prompt information is used for a user to confirm whether to continue to distribute the target order or not;

a second sending module, configured to, in a case where confirmation information indicating that the target order is to be continuously delivered is received, send the confirmation information to the server, so that the server determines an expected target delivery time of the target order;

and the second receiving module is used for receiving the target expected delivery time sent by the server and displaying the target expected delivery time on the application program page by the display module.

18. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 15.

19. An electronic device, comprising:

a memory having a computer program stored thereon;

a processor for executing the computer program in the memory to carry out the steps of the method of any one of claims 1 to 10.

20. An electronic device, comprising:

a memory having a computer program stored thereon;

a processor for executing the computer program in the memory to carry out the steps of the method of any one of claims 11 to 15.

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