JP6442012B1 - Reservation management apparatus, reservation management method, and reservation management program - Google Patents

Abstract

An object of the present invention is to provide a reservation management apparatus, a reservation management method, and a reservation management program in which an owner company can more securely enclose users and increase the number of users of a plurality of facilities operated by the owner company.
A reservation management apparatus 2 is a reservation management apparatus 2 that is communicably connected to a user terminal 3 used by a user and a facility terminal 4 installed in each of a plurality of facilities, Of the facilities, the neighboring store status indicating the congestion status of the second facility designated in advance by the first facility is transmitted in response to a request from the facility terminal 4 installed in the first facility, and installed in the first facility. The neighboring terminal status is displayed on the facility terminal 4.
[Selection] Figure 2

Description

  The present invention relates to a reservation management apparatus, a reservation management method, and a reservation management program.

  Patent Document 1 discloses a reservation management device that is communicably connected to a user terminal used by a user and a facility terminal provided in various facilities. Patent Document 1 discloses a reservation management method executed by the reservation management apparatus and a program executed by a computer of the reservation management apparatus. The reservation management apparatus described in Patent Literature 1 is capable of making a reservation in consideration of the waiting time in the target facility and the required time to the facility.

  Among owner companies that operate facilities where such a reservation management apparatus is introduced, there are owner companies that operate a plurality of facilities of the same series. By introducing the reservation management device described in Patent Document 1, such an owner company can perform reservation management (standby waiting reception management) or lock a user.

  However, when the facility visited by the user is congested among the multiple facilities operated by the owner company, the user gives up the use of the facility and is operated by the owner company away from the facility. There is a risk of using other facilities. Therefore, in the reservation management apparatus described in Patent Document 1, there is room for improvement in that the owner company more reliably encloses users and increases the number of users of a plurality of facilities operated by the owner company. is there.

Japanese Patent No. 5883892

  The present invention has been made in order to solve the above-described problem, and reservation management that allows an owner company to more securely enclose users and increase the number of users of a plurality of facilities operated by the owner company. An object is to provide a device, a reservation management method, and a reservation management program.

The object is achieved, according to the present invention, in the reservation management unit that manages a waiting in communicatively coupled to the facility and the facility terminal installed in each of the utilized are user terminals and a plurality of facilities by the user In response to a request from the facility terminal installed in the first facility, a neighboring store status indicating a congestion status of the second facility designated in advance as a neighboring store by the first facility among the plurality of facilities. And transmits the display to the facility terminal installed in the first facility to display the neighboring store status and is input by the user in response to the user's operation on the facility terminal installed in the first facility. Reservation information for making a reservation for the second facility and the second facility input by the user in response to the user's operation on the facility terminal installed in the first facility Receiving the user information indicating the selected user information, comparing the waiting time in the second facility with the required time from the first facility to the second facility, and a plurality of the waiting times. Even if the waiting time shorter than the required time exists in time, the user waits for the turn in the order in which the required time is equal to or less than the waiting time, and is installed in the second facility. The user information and the reservation information are transmitted to the facility terminal that has been made .

According to the said structure, the reservation management apparatus is the facility terminal installed in the 1st facility in the 1st facility which shows the congestion state of the 2nd facility previously designated as a nearby store by the 1st facility among several facilities. Send to. And the reservation management apparatus displays the neighboring store status on the facility terminal installed in the first facility. As a result, the user can check the congestion status (neighboring store status) of the second facility designated in advance as a neighboring store by the first facility among the plurality of facilities into which the facility terminal connected to the reservation management device is communicable. ) Can be confirmed at the facility terminal installed at the first facility. That is, the user waits not only for the number of waiting groups and waiting time of the first facility visited by the user, but also for the second facility (neighboring store of the first facility) designated in advance as a nearby store by the first facility. The number of groups and the waiting time (congestion status) can be confirmed as the neighboring store status at the facility terminal installed in the first facility. Therefore, even when the first facility visited by the user is congested, the reservation management apparatus can prompt the user who visited the first facility to use the second facility. Thereby, an owner company that operates a plurality of facilities of the same series can more reliably enclose users and increase the number of users of the plurality of facilities that are operated by the owner company.
Moreover, according to the said structure, the reservation management apparatus receives the reservation information for making a reservation with respect to a 2nd facility, and the user information which shows the information of the user who selected the 2nd facility. The reservation information is input by the user in accordance with the user's operation on the facility terminal installed in the first facility. The second facility is selected by the user's operation on the neighboring store status displayed on the facility terminal installed in the first facility. The reservation management device compares the waiting time at the second facility with the required time from the first facility to the second facility, and there is a case where a waiting time shorter than the required time exists among the plurality of waiting times. However, the waiting time of the user is accepted in the order that the required time is less than the waiting time. And the reservation management apparatus transmits user information and reservation information to the facility terminal installed in the second facility. Thereby, the user who visited the first facility can use the facility terminal installed in the first facility to make a reservation reception (waiting in turn) for the second facility. That is, the user can accept a reservation for the second facility using the facility terminal installed in the first facility without using the user terminal. Thereby, an owner company that operates a plurality of facilities of the same series can more reliably enclose users and increase the number of users of the plurality of facilities that are operated by the owner company. In addition, even if there is a waiting time shorter than the required time among the multiple waiting times, the waiting time elapses because the user's turn waiting reception is performed in the order in which the required time is equal to or less than the waiting time. However, even when it is the guidance time for guiding the user to the second facility, it is possible to avoid a situation in which the user has not arrived at the second facility.

  Preferably, neighboring store information indicating facility information of the second facility selected by the user in response to an operation of the user with respect to the neighboring store status displayed on the facility terminal installed in the first facility Is transmitted in response to a request from the facility terminal installed in the first facility, and the neighboring store information is displayed on the facility terminal installed in the first facility.

  According to the said structure, a reservation management apparatus transmits the neighboring store information which shows the facility information of a 2nd facility to the facility terminal installed in the 1st facility. The second facility is a facility selected by the user in accordance with the user's operation on the neighboring store status displayed on the facility terminal installed in the first facility. Then, the reservation management apparatus displays the nearby store information indicating the facility information of the second facility on the facility terminal installed in the first facility. Thereby, for example, the user can input a QR code (registered trademark) in which the URL (Uniform Resource Locator) of the web page of the second facility selected in the neighboring store situation displayed on the facility terminal of the first facility is embedded. From the facility terminal installed at the first facility, it can be obtained using the user terminal. Therefore, the reservation management apparatus can urge the user who visited the first facility to use the second facility, and also urge the user to accept the reservation (accepting the waiting order) using the web page of the second facility. Can do. Alternatively, the user can acquire facility information such as the name and address of the second facility selected in the neighboring store situation displayed on the facility terminal installed in the first facility from the facility terminal installed in the first facility. . Therefore, the user can grasp the location of the second facility and move from the first facility toward the second facility. Thereby, an owner company that operates a plurality of facilities of the same series can more reliably enclose users and increase the number of users of the plurality of facilities that are operated by the owner company.

The object is achieved, according to the present invention, the reservation management unit that manages a waiting in communicatively coupled to the facility and the facility terminal installed in each of the user terminal and a plurality of facilities used by the user A reservation management method to be executed, wherein the facility terminal is installed in the first facility with a neighboring store status indicating a congestion status of a second facility designated in advance as a neighboring store by the first facility among the plurality of facilities. A first step of transmitting in response to a request from the second step, a second step of displaying the neighboring store status on the facility terminal installed in the first facility, and the facility terminal installed in the first facility Reservation information input by the user according to a user's operation for making a reservation for the second facility, and the user's information on the facility terminal installed in the first facility A third step of receiving user information that is input by the user according to the work and indicates the information of the user who selected the second facility, a waiting time in the second facility, and the first facility The required time from the first facility to the second facility is compared, and even if there is a waiting time shorter than the required time among the plurality of waiting times, the required time is less than the waiting time. A fourth step of sequentially accepting the user waiting for the turn, and a fifth step of transmitting the user information and the reservation information to the facility terminal installed in the second facility. It is solved by the featured reservation management method.

According to the above configuration, in the first step, in the first step, the reservation management method sets, in the first facility, the neighboring store status indicating the congestion status of the second facility designated in advance as the neighboring store by the first facility among the plurality of facilities. Send to the installed facility terminal. Then, in the second step, the reservation management method displays the neighboring store status on the facility terminal installed in the first facility. As a result, the user can check the congestion status (neighboring store status) of the second facility designated in advance as a neighboring store by the first facility among the plurality of facilities into which the facility terminal connected to the reservation management device is communicable. ) Can be confirmed at the facility terminal installed at the first facility. That is, the user waits not only for the number of waiting groups and waiting time of the first facility visited by the user, but also for the second facility (neighboring store of the first facility) designated in advance as a nearby store by the first facility. The number of groups and the waiting time (congestion status) can be confirmed as the neighboring store status at the facility terminal installed in the first facility. Therefore, even when the first facility visited by the user is congested, the reservation management method can prompt the user who visited the first facility to use the second facility. Thereby, an owner company that operates a plurality of facilities of the same series can more reliably enclose users and increase the number of users of the plurality of facilities that are operated by the owner company.
According to the above configuration, in the third step, the reservation management method receives reservation information for making a reservation for the second facility and user information indicating information of a user who has selected the second facility. To do. The reservation information is input by the user in accordance with the user's operation on the facility terminal installed in the first facility. The second facility is selected by the user's operation on the neighboring store status displayed on the facility terminal installed in the first facility. In the fourth step, the reservation management method compares the waiting time at the second facility with the required time from the first facility to the second facility, and has a waiting time shorter than the required time among the plurality of waiting times. Even if it exists, the user waits in the order in which the required time is less than the waiting time. In the fifth step, the reservation management method transmits the user information and reservation information to the facility terminal installed in the second facility. Thereby, the user who visited the first facility can use the facility terminal installed in the first facility to make a reservation reception (waiting in turn) for the second facility. That is, the user can accept a reservation for the second facility using the facility terminal installed in the first facility without using the user terminal. Thereby, an owner company that operates a plurality of facilities of the same series can more reliably enclose users and increase the number of users of the plurality of facilities that are operated by the owner company. In addition, even if there is a waiting time shorter than the required time among the multiple waiting times, the waiting time elapses because the user's turn waiting reception is performed in the order in which the required time is equal to or less than the waiting time. However, even when it is the guidance time for guiding the user to the second facility, it is possible to avoid a situation in which the user has not arrived at the second facility.

The object is achieved, according to the present invention, is communicably connected to the facility terminal installed in each of the utilized are user terminals and a plurality of facilities by the user of the booking control apparatus to manage the waiting in the facility A reservation management program executed by a computer, wherein the first facility indicates a neighboring store status indicating a congestion status of a second facility designated in advance as a neighboring store by the first facility among the plurality of facilities. A first step of transmitting in response to a request from the facility terminal installed in the facility, a second step of displaying the neighboring store status on the facility terminal installed in the first facility, and installation in the first facility Reservation information for making a reservation for the second facility, which is input by the user in response to the user's operation on the facility terminal that has been made, and the first A third step of receiving user information that is input by the user in response to an operation of the user with respect to the facility terminal installed in a facility and that indicates information of the user who has selected the second facility; When the waiting time in the second facility is compared with the required time from the first facility to the second facility, and the waiting time shorter than the required time exists among the plurality of waiting times. A fourth step of accepting the waiting for the user in the order in which the required time is equal to or less than the waiting time, and the user information and the reservation information at the facility terminal installed in the second facility This is solved by a reservation management program characterized by executing the fifth step .

According to the above-described configuration, the reservation management program displays, on the computer of the reservation management apparatus, the neighboring store status indicating the congestion status of the second facility designated in advance as the neighboring store by the first facility among the plurality of facilities. The 1st step transmitted to the facility terminal installed in is performed. Then, the reservation management program causes the computer of the reservation management apparatus to execute the second step of displaying the neighboring store status on the facility terminal installed in the first facility. As a result, the user can check the congestion status (neighboring store status) of the second facility designated in advance as a neighboring store by the first facility among the plurality of facilities into which the facility terminal connected to the reservation management device is communicable. ) Can be confirmed at the facility terminal installed at the first facility. That is, the user waits not only for the number of waiting groups and waiting time of the first facility visited by the user, but also for the second facility (neighboring store of the first facility) designated in advance as a nearby store by the first facility. The number of groups and the waiting time (congestion status) can be confirmed as the neighboring store status at the facility terminal installed in the first facility. Therefore, even when the first facility visited by the user is congested, the reservation management program can prompt the user who visited the first facility to use the second facility. Thereby, an owner company that operates a plurality of facilities of the same series can more reliably enclose users and increase the number of users of the plurality of facilities that are operated by the owner company.
Further, the reservation management program receives, in the computer of the reservation management apparatus, reservation information for making a reservation for the second facility and user information indicating information of a user who has selected the second facility. Is executed. The reservation information is input by the user in accordance with the user's operation on the facility terminal installed in the first facility. The second facility is selected by the user's operation on the neighboring store status displayed on the facility terminal installed in the first facility. The reservation management program compares the waiting time at the second facility with the required time from the first facility to the second facility on the computer of the reservation management apparatus, and waits shorter than the required time among the plurality of waiting times. Even if time exists, the fourth step is performed in which the user waits in the order in which the required time is equal to or less than the waiting time. Then, the reservation management program causes the computer of the reservation management apparatus to execute the fifth step of transmitting the user information and the reservation information to the facility terminal installed in the second facility. Thereby, the user who visited the first facility can use the facility terminal installed in the first facility to make a reservation reception (waiting in turn) for the second facility. That is, the user can accept a reservation for the second facility using the facility terminal installed in the first facility without using the user terminal. Thereby, an owner company that operates a plurality of facilities of the same series can more reliably enclose users and increase the number of users of the plurality of facilities that are operated by the owner company. In addition, even if there is a waiting time shorter than the required time among the multiple waiting times, the waiting time elapses because the user's turn waiting reception is performed in the order in which the required time is equal to or less than the waiting time. However, even when it is the guidance time for guiding the user to the second facility, it is possible to avoid a situation in which the user has not arrived at the second facility.

  According to the present invention, it is possible to provide a reservation management apparatus, a reservation management method, and a reservation management program that allow an owner company to more securely enclose users and increase the number of users of a plurality of facilities operated by the owner company. can do.

It is a block diagram showing the principal part structure of the hardware of the network system (reservation management system) containing the reservation management apparatus which concerns on this embodiment. It is a block diagram showing the functional structure of the reservation management system of this embodiment. It is a figure which illustrates an example of the screen displayed on the facility terminal of the 1st facility. It is a figure which illustrates an example of the neighborhood store situation displayed on the facility terminal of the 1st facility. It is a sequence chart showing the 1st processing procedure of the reservation management device concerning this embodiment. It is a sequence chart showing the 2nd processing procedure of the reservation management device concerning this embodiment.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the drawings.
The embodiments described below are preferable specific examples of the present invention, and thus various technically preferable limitations are given. However, the scope of the present invention is particularly limited in the following description. Unless otherwise stated, the present invention is not limited to these embodiments. Moreover, in each drawing, the same code | symbol is attached | subjected to the same component and detailed description is abbreviate | omitted suitably.

FIG. 1 is a block diagram showing a main configuration of hardware of a network system (reservation management system) including a reservation management apparatus according to the present embodiment.
The network system shown in FIG. 1 mainly includes a reservation management device 2, a plurality of user terminals, and a plurality of facility terminals. In FIG. 1, one user terminal 3, a facility terminal 4 of the first facility, and a facility terminal 5 of the second facility are represented. The number of facility terminals is not limited to two and may be three or more.

  The reservation management apparatus 2 includes a computer (server computer) 21 and an external storage device 22 connected to the computer 21. Examples of the external storage device 22 include a hard disk drive (HDD). The external storage device 22 stores a program 23 (reservation management program) executed by the computer 21. The program 23 of this embodiment corresponds to the “reservation management program” of the present invention.

  The user terminal 3 is a portable terminal device such as a smartphone or a tablet computer used by the user. The user terminal 3 may have a display including a touch panel that can detect contact of a user's finger or the like, for example. Moreover, the user terminal 3 may have a function of detecting the current position of the user (the position where the user terminal 3 is present). The current position of the user can be detected by, for example, GPS (Global Positioning System). The user terminal 3 includes a computer 31 and a storage device 32 connected to the computer 31. The storage device 32 stores a program 33 executed by the computer 31.

  The facility terminal 4 of the first facility is a terminal device installed in various facilities such as restaurants. The facility terminal 4 has a function of registering and managing facility users waiting for guidance in the first facility. The facility terminal 4 includes a computer 41 and a storage device 42 connected to the computer 41. The storage device 42 stores a program 43 that is executed by the computer 41.

  The facility terminal 5 of the second facility is a terminal device similar to the facility terminal 4 of the first facility. That is, the facility terminal 5 of the second facility has a function of registering and managing facility users who are waiting for guidance in the second facility. The facility terminal 5 includes a computer 51 and a storage device 52 connected to the computer 51. The storage device 52 stores a program 53 executed by the computer 51.

  As shown in FIG. 1, the reservation management device 2, the user terminal 3, the facility terminal 4 of the first facility, and the facility terminal 5 of the second facility are connected so as to be communicable with each other via a network 6 such as the Internet. ing.

  The program 23 of the reservation management apparatus 2 may be stored and distributed in advance in a computer-readable storage medium, or may be downloaded to the reservation management apparatus 2 via the network 6. The program 33 of the user terminal 3 may be stored and distributed in advance in a computer-readable storage medium, or may be downloaded to the user terminal 3 via the network 6. The program 43 of the facility terminal 4 may be stored and distributed in advance in a computer-readable storage medium, or may be downloaded to the facility terminal 4 via the network 6. The program 53 of the facility terminal 5 may be stored and distributed in advance in a computer-readable storage medium, or may be downloaded to the facility terminal 5 via the network 6.

FIG. 2 is a block diagram showing a functional configuration of the reservation management system of the present embodiment.
As described above with reference to FIG. 1, the components of the facility terminal 5 of the second facility are the same as the components of the facility terminal 4 of the first facility. Therefore, for convenience of explanation, in the explanation of the configuration of the facility terminal, the facility terminal 4 of the first facility is taken as an example. Moreover, in the following description, a case where the second facility is designated in advance by the first facility as a nearby store of the first facility will be described as an example. However, the neighboring store designated in advance by the first facility is not limited to one facility, and may be a plurality of facilities.

  As shown in FIG. 2, the reservation management device 2 includes a transmission / reception unit 24, a neighboring store information storage unit 251, a waiting group number storage unit 252, a user information storage unit 253, a waiting time calculation unit 254, A required time calculating unit 255 and a reservation managing unit 256 are provided. The transmission / reception unit 24 includes a waiting group number reception unit 241, a user information transmission / reception unit 242, a neighboring store information transmission unit 243, a neighboring store status transmission unit 244, and a reservation information transmission / reception unit 245.

  In the present embodiment, the neighborhood store information storage unit 251, the waiting group number storage unit 252, and the user information storage unit 253 are stored in, for example, the external storage device 22. The transmission / reception unit 24, the waiting time calculation unit 254, the required time calculation unit 255, and the reservation management unit 256 are realized by the computer 21 executing the program 23 stored in the external storage device 22. The transmission / reception unit 24, the waiting time calculation unit 254, the required time calculation unit 255, and the reservation management unit 256 may be realized by hardware, or may be realized by a combination of hardware and software.

  The transmission / reception unit 24 receives various information from the user terminal 3 and transmits it to the user terminal 3. Further, the transmission / reception unit 24 receives various information from the facility terminal 4 and the facility terminal 5 and transmits the information to the facility terminal 4 and the facility terminal 5.

  Specifically, the waiting group number receiving unit 241 periodically receives the number of waiting groups of users who are waiting in turn in each of the first facility and the second facility from each of the facility terminal 4 and the facility terminal 5. To do. The number of waiting groups periodically received by the waiting group number receiving unit 241 is transmitted to the waiting group number storage unit 252 and stored (overwritten).

  The user information transmission / reception unit 242 receives information about the user who uses each facility from at least one of the user terminal 3 and the facility terminal 4. Examples of the user information include a user ID for identifying a user registered in advance, a user name (user name), a telephone number of the user terminal 3 and a mail address of the user terminal 3. Can be mentioned.

  The neighboring store information transmission unit 243 transmits facility information (neighboring store information) regarding the neighboring store of the first facility to at least one of the user terminal 3 and the facility terminal 4. The neighboring store information includes a name of the neighboring store, an address (location) of the neighboring store, and a QR code (registered trademark) in which a URL (Uniform Resource Locator) of a web page of the neighboring store is embedded. The neighboring store of the first facility is designated in advance by the first facility. In the description of the present embodiment, a case where the neighboring store designated in advance by the first facility is the second facility is taken as an example.

  The neighboring store status transmission unit 244 transmits the congestion status (neighboring store status) of the neighboring store of the first facility (second facility in the present embodiment) to at least one of the user terminal 3 and the facility terminal 4. That is, the nearby store status transmission unit 244 transmits the congestion status of the second facility designated in advance as a nearby store by the first facility to the facility terminal 4 of the first facility. As the neighborhood store situation, the number of waiting groups of each facility and the waiting time can be cited. Details of the waiting time will be described later.

  The reservation information transmission / reception unit 245 receives reservation information for making a reservation for each facility from the facility terminal 4 or transmits it to a facility terminal 5 other than the facility terminal 4 to which the reservation information is input. In addition, the reservation information transmitting / receiving unit 245 receives reservation information for making a reservation for each facility from the user terminal 3 or transmits it to the facility terminal 4 and the facility terminal 5. Examples of the reservation information include the number of reservation reception (waiting in turn) and the seat category. Examples of the seat category include types such as a non-smoking seat and a smoking seat, a counter seat, a table seat, and a seat.

The neighborhood store information storage unit 251 stores neighborhood store information. The example of the nearby store information is as described above.
The waiting group number storage unit 252 stores the number of waiting groups periodically received by the waiting group number reception unit 241.
The user information storage unit 253 stores the user information received by the user information transmission / reception unit 242. Examples of user information are as described above.

  The waiting time calculation unit 254 refers to the waiting group number storage unit 252 and calculates a waiting time until the user can be guided to each facility based on the number of waiting groups stored in the waiting group number storage unit 252. For example, in the reservation management apparatus 2, a waiting time per set (one person) of users in each day of the week and each time zone (for example, one hour unit) is set (held) in advance for each facility. For example, the waiting time per set is set according to the scale of each facility, the user's turnover rate, and the like. In this case, the waiting time calculation unit 254 can calculate the waiting time by multiplying the waiting time per group and the number of waiting groups.

  Note that the method for calculating the waiting time is not limited to this. The waiting time calculation unit 254 may calculate the waiting time by another method. Further, as the above-described waiting time per set, an actual waiting time in the past (for example, the same day or the same day two years ago or the same day) may be used. In this case, the past actual waiting time and the like may be stored in the reservation management device 2.

  The required time calculation unit 255 calculates the required time between the facilities based on the address (location) of each facility stored in the neighboring store information storage unit 251. For example, the required time calculation unit 255 can calculate the route from the first facility to the second facility, and use the distance of the route, the speed limit of the automobile on the route, and the like. Alternatively, the required time calculation unit 255 can calculate a route from the first facility to the second facility, and use the distance of the route, the walking speed of the user, and the like. The route between the facilities necessary for calculating the required time may be calculated in the reservation management device 2 when, for example, map information or the like is stored in the reservation management device 2. Alternatively, the required time calculation unit 255 may use the required time calculated by the required time calculation unit of a terminal device other than the reservation management device 2 (for example, the user terminal 3 or the facility terminal 4).

  The reservation management unit 256 acquires the user information received by the user information transmission / reception unit 242 and acquires the reservation information received by the reservation information transmission / reception unit 245. Further, the reservation management unit 256 transmits user information to the facility terminal 4 via the user information transmission / reception unit 242 and transmits reservation information to the facility terminal 4 via the reservation information transmission / reception unit 245.

  The user terminal 3 includes a transmission / reception unit 34, a display unit 35, and a QR code reading unit 36. The transmission / reception unit 34 receives various types of information from the reservation management device 2 and transmits the information to the reservation management device 2. The display unit 35 is a display including a touch panel that can detect contact of a user's finger or the like, for example. The user can input user information and reservation information by operating the display unit 35 of the user terminal 3. Note that the user terminal 3 may include a current position detection unit that detects the current position of the user (the position where the user terminal 3 is present) using, for example, GPS. The QR code reading unit 36 reads, for example, a QR code (registered trademark) displayed on the facility terminal 4 of the first facility.

  The facility terminal 4 includes a transmission / reception unit 44, a display unit 45, a neighboring store status display processing unit 46, and a neighboring store information display processing unit 47. The transmission / reception unit 44 receives various types of information from the reservation management device 2 and transmits them to the reservation management device 2. The display unit 45 is a display including a touch panel that can detect, for example, a user's finger contact. The user can input user information and reservation information by operating the display unit 45 of the facility terminal 4.

  The neighboring store status display processing unit 46 executes processing for displaying the neighboring store status received by the transmission / reception unit 44 on the display unit 45. For example, the neighboring store status display processing unit 46 displays the congestion status (neighboring store status) of the neighboring store (second facility in the present embodiment) of the first facility on the display unit 45 of the facility terminal 4 of the first facility. Execute.

  The neighboring store information display processing unit 47 executes processing for displaying the neighboring store information received by the transmission / reception unit 44 on the display unit 45. For example, when the user selects the second facility for the neighboring store status displayed on the display unit 45 of the facility terminal 4 of the first facility, the neighboring store information display processing unit 47 receives the first received by the transmitting / receiving unit 44. The process which displays the facility information (neighboring store information) regarding 2 facilities on the display part 45 of the facility terminal 4 of a 1st facility is performed.

Next, a processing procedure of the reservation management apparatus according to the present embodiment will be described with reference to the drawings.
FIG. 3 is a diagram illustrating an example of a screen displayed on the facility terminal of the first facility.
FIG. 4 is a diagram illustrating an example of the neighborhood store status displayed on the facility terminal of the first facility.
FIG. 5 is a sequence chart showing a first processing procedure of the reservation management apparatus according to the present embodiment.
In the description of the processing procedure of the reservation management apparatus 2 according to the present embodiment, the case where the user selects the second facility with respect to the neighboring store status displayed on the display unit 45 of the facility terminal 4 of the first facility is taken as an example. I will give you.

  As shown in FIG. 3, the reservation management device 2 according to the present embodiment displays a neighboring store (in FIG. 3) designated in advance by the first facility on the display unit 45 of the facility terminal 4 installed in the first facility. The neighboring store status indicating the congestion status of the second facility, the third facility, and the fourth facility) can be displayed. In the example shown in FIG. 3, the neighborhood store status is displayed in the area A1 of the display unit 45 of the facility terminal 4 and includes the congestion status of the second facility, the third facility, and the fourth facility. Thus, the neighboring store designated in advance by the first facility is not limited to one facility, and may be a plurality of facilities. Further, the area where the neighborhood store status is displayed is not limited to the area A1 shown in FIG. In the example shown in FIG. 4, the waiting time at the nearby store is displayed on the display unit 45 of the facility terminal 4 as the nearby store status. The neighborhood store status displayed on the display unit 45 of the facility terminal 4 may include the waiting time and the number of waiting groups in the neighborhood store. In the example shown in FIG. 4, the name and address of the neighboring store are displayed on the display unit 45 of the facility terminal 4 together with the neighboring store status as the neighboring store information.

  The first processing procedure of the reservation management apparatus according to the present embodiment will be described in detail. As shown in FIG. 5, first, the facility terminal 4 of the first facility is waiting for the turn at the first facility. The number of waiting groups is periodically transmitted to the reservation management apparatus 2 via the transmission / reception unit 44 (step S11). In addition, the facility terminal 5 of the second facility periodically transmits the number of waiting groups of the users waiting for the turn at the second facility to the reservation management device 2 via the transmission / reception unit of the facility terminal 5 (step S12). ).

  Subsequently, the waiting group number receiving unit 241 of the reservation management apparatus 2 receives the number of waiting groups in each facility (step S13). The number of waiting groups received by the waiting group number receiving unit 241 is transmitted to and stored in the waiting group number storage unit 252. Subsequently, the waiting time calculation unit 254 refers to the waiting group number storage unit 252, and determines the waiting time until the user can be guided to each facility based on the number of waiting groups stored in the waiting group number storage unit 252. Calculate (step S14). An example of how the waiting time calculation unit 254 calculates the waiting time is as described above with reference to FIG. Subsequently, the neighboring store status transmission unit 244 transmits the number of waiting groups and the waiting time in the second facility as the neighboring store status to the facility terminal 4 of the first facility in response to a request from the facility terminal 4 of the first facility ( Step S15). As shown in FIGS. 3 and 4, when the neighboring stores designated in advance by the first facility are the second facility, the third facility, and the fourth facility, the neighboring store status transmission unit 244 The number of waiting groups and the waiting time at each of the two facilities, the third facility, and the fourth facility are transmitted to the facility terminal 4 of the first facility as a neighboring store situation in response to a request from the facility terminal 4 of the first facility.

  Subsequently, the transmission / reception unit 44 of the facility terminal 4 receives the congestion status (neighboring store status) of the second facility (step S16). Subsequently, the neighboring store status display processing unit 46 executes a process of displaying the neighboring store status received by the transmitting / receiving unit 44 on the display unit 45 of the facility terminal 4 (step S17). Subsequently, the transmission / reception unit 44 transmits the selection information of the second facility selected by the user in response to the user's operation on the neighboring store status displayed on the facility terminal 4 to the reservation management device 2 (step S18). .

  Subsequently, the transmission / reception unit 24 of the reservation management apparatus 2 receives the selection information of the second facility selected by the user (step S19). Subsequently, the neighboring store information transmission unit 243 refers to the neighboring store information storage unit 251, and responds to the request from the facility terminal 4 of the first facility for the neighboring store information regarding the second facility stored in the neighboring store information storage unit 251. To the facility terminal 4 of the first facility (step S21).

  Subsequently, the transmitting / receiving unit 44 of the facility terminal 4 receives the neighboring store information regarding the second facility transmitted from the neighboring store information transmitting unit 243 of the reservation management device 2 (step S22). Subsequently, the neighboring store information display processing unit 47 executes a process of displaying the neighboring store information regarding the second facility received by the transmitting / receiving unit 44 on the display unit 45 of the facility terminal 4 (step S23). And the transmission / reception part 44 of the facility terminal 4 transmits the neighboring store information regarding the second facility to the user terminal 3 (step S24). In addition, when the user terminal 3 can acquire the neighboring store information regarding the second facility from the display unit 45 of the facility terminal 4 such as a QR code (registered trademark), the transmission / reception unit 44 of the facility terminal 4 The neighboring store information regarding the second facility may not necessarily be transmitted to the user terminal 3.

  Subsequently, the user terminal 3 acquires neighboring store information regarding the second facility displayed on the display unit 45 of the facility terminal 4 (step S25). For example, a QR code (registered trademark) in which the URL (Uniform Resource Locator) of the web page of the second facility is embedded is displayed on the display unit 45 of the facility terminal 4 as neighboring store information regarding the second facility. In this case, the user terminal 3 reads the QR code (registered trademark) related to the second facility displayed on the display unit 45 of the facility terminal 4 by the QR code reading unit 36 and connects to the web page of the second facility. .

  Subsequently, the user operates the display unit 35 of the user terminal 3 to input user information and reservation information on the web page of the second facility. The user information input by the user at this time includes, for example, a user ID for identifying a pre-registered user, a user name (user name), a telephone number of the user terminal 3 and usage For example, the e-mail address of the person terminal 3 may be used. In addition, the reservation information input by the user at this time includes the number of reservation receptions (waiting in turn), the seat category, and the like. Examples of the seat category include types such as a non-smoking seat and a smoking seat, a counter seat, a table seat, and a seat. Subsequently, the transmission / reception unit 34 of the user terminal 3 transmits the user information and reservation information input by the user on the web page of the second facility to the reservation management device 2 (step S26).

  Subsequently, the reservation management unit 256 transmits the user information transmitted from the transmission / reception unit 34 of the user terminal 3 via the user information transmission / reception unit 242 and the transmission / reception unit of the user terminal 3 via the reservation information transmission / reception unit 245. The reservation information transmitted from 34 is received (step S27). Subsequently, the reservation management unit 256 transmits the user information to the facility terminal 5 of the second facility via the user information transmission / reception unit 242, and makes a reservation to the facility terminal 5 of the second facility via the reservation information transmission / reception unit 245. Information is transmitted (step S28).

  The facility terminal 5 of the second facility includes user information transmitted from the reservation management unit 256 via the user information transmission / reception unit 242 and reservation information transmitted from the reservation management unit 256 via the reservation information transmission / reception unit 245. Are received (step S29). Thereby, the user's reservation reception (waiting for turn) for the second facility designated in advance as a nearby store by the first facility is completed.

  According to the first processing procedure of the reservation management device 2 according to the present embodiment, the user is closer to the first facility among a plurality of facilities in which facility terminals connected to the reservation management device 2 are communicable. The congestion status (neighboring store status) of the second facility designated in advance as a store can be confirmed on the facility terminal 4 installed in the first facility. That is, the user is not limited to the number of waiting groups and waiting time of the first facility visited by the user himself, but the number of waiting groups and waiting time of the second facility previously designated as a neighboring store by the first facility (congestion situation) ) Can be confirmed on the facility terminal 4 installed in the first facility as the neighboring store situation. Therefore, even if the first facility visited by the user is congested, the reservation management device 2 can prompt the user who visited the first facility to use the second facility. Thereby, an owner company that operates a plurality of facilities of the same series can more reliably enclose users and increase the number of users of the plurality of facilities that are operated by the owner company.

  In addition, the nearby store information display processing unit 47 executes a process of displaying the nearby store information regarding the second facility received by the transmitting / receiving unit 44 on the display unit 45 of the facility terminal 4. Then, the user terminal 3 can acquire the neighboring store information regarding the second facility displayed on the display unit 45 of the facility terminal 4. For example, the user terminal 3 can read the QR code (registered trademark) related to the second facility displayed on the display unit 45 of the facility terminal 4 by the QR code reading unit 36 and connect to the web page of the second facility. . As a result, the reservation management device 2 can prompt the user who has visited the first facility to use the second facility, and use the web page of the second facility to accept the reservation (waiting for the turn). Can be urged. Alternatively, the user can obtain the facility information such as the name and address of the second facility selected in the neighboring store situation displayed on the facility terminal 4 installed in the first facility from the facility terminal 4 installed in the first facility. You can get it. Therefore, the user can grasp the location of the second facility and move from the first facility toward the second facility. Thereby, an owner company that operates a plurality of facilities of the same series can more reliably enclose users and increase the number of users of the plurality of facilities that are operated by the owner company.

FIG. 6 is a sequence chart showing a second processing procedure of the reservation management apparatus according to the present embodiment.
First, the processes in steps S11 to S23 shown in FIG. 6 are the same as the processes in steps S11 to S23 described above with reference to FIG.

  In the second processing procedure of the reservation management apparatus 2 according to the present embodiment, the user uses the facility terminal based on the neighboring store information regarding the second facility displayed on the display unit 45 of the facility terminal 4 of the first facility in step S23. 4 is operated to input user information and reservation information. Each example of the user information and reservation information input by the user at this time is as described above with reference to FIG.

  Subsequently, the transmission / reception unit 44 of the facility terminal 4 reserves and manages the user information and reservation information input by the user in the neighboring store information regarding the second facility displayed on the display unit 45 of the facility terminal 4 of the first facility. It transmits to the apparatus 2 (step S31). Subsequently, the reservation management unit 256 receives the user information transmitted from the transmission / reception unit 44 of the facility terminal 4 via the user information transmission / reception unit 242 and the transmission / reception unit 44 of the facility terminal 4 via the reservation information transmission / reception unit 245. The transmitted reservation information is received (step S32). Subsequently, the reservation management unit 256 transmits the user information to the facility terminal 5 of the second facility via the user information transmission / reception unit 242, and makes a reservation to the facility terminal 5 of the second facility via the reservation information transmission / reception unit 245. Information is transmitted (step S33).

  The facility terminal 5 of the second facility includes user information transmitted from the reservation management unit 256 via the user information transmission / reception unit 242 and reservation information transmitted from the reservation management unit 256 via the reservation information transmission / reception unit 245. Are received (step S34). Thereby, the user's reservation reception (waiting for turn) for the second facility designated in advance as a nearby store by the first facility is completed.

  At this time, the reservation management unit 256 refers to the waiting time at the second facility calculated by the waiting time calculation unit 254 and the required time from the first facility to the second facility calculated by the required time calculation unit 255. Then, the user's reservation reception (waiting for turn) for the second facility may be performed. That is, the reservation management unit 256 compares the waiting time at the second facility calculated by the waiting time calculation unit 254 with the required time from the first facility to the second facility calculated by the required time calculation unit 255. The reservation reception (waiting for the turn) of the user is performed in the order in which the required time is equal to or less than the waiting time. According to this, even when the waiting time elapses and the guidance time for guiding the user to the second facility is reached, a situation in which the user has not arrived at the second facility can be avoided.

  According to the second processing procedure of the reservation management apparatus 2 according to the present embodiment, a user who visits the first facility uses the facility terminal 4 installed in the first facility to accept a reservation for the second facility ( (Waiting in turn). That is, the user can accept a reservation for the second facility using the facility terminal 4 installed in the first facility without using the user terminal 3. Thereby, an owner company that operates a plurality of facilities of the same series can more reliably enclose users and increase the number of users of the plurality of facilities that are operated by the owner company.

  The embodiment of the present invention has been described above. However, the present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the scope of the claims. A part of the configuration of the above embodiment can be omitted, or can be arbitrarily combined so as to be different from the above.

2 ... Reservation management device, 3 ... User terminal, 4, 5 ... Facility terminal, 6 ... Network, 21 ... Computer, 22 ... External storage device, 23 ... Program , 24 ... Transmission / reception unit, 31 ... Computer, 32 ... Storage device, 33 ... Program, 34 ... Transmission / reception unit, 35 ... Display unit, 36 ... Code reading unit, 41・ ・ ・ Computer, 42 ... Storage device, 43 ... Program, 44 ... Transmission / reception unit, 45 ... Display unit, 46 ... Neighborhood store status display processing unit, 47 ... Nearby store information Display processing unit, 51 ... Computer, 52 ... Storage device, 53 ... Program, 241 ... Waiting group number receiving unit, 242 ... User information transmission / reception unit, 243 ... Neighborhood store information Transmitter, 244 ... nearby Store status transmission unit, 245 ... reservation information transmission / reception unit, 251 ... neighborhood store information storage unit, 252 ... waiting group number storage unit, 253 ... user information storage unit, 254 ... time calculation Part, 255... Required time calculation part, 256... Reservation management part

Claims (4)

A reservation management unit that manages a waiting in communicatively connected to a facility terminal installed in each of the user terminal and a plurality of facilities are used the facility by the user,
In response to a request from the facility terminal installed in the first facility, the neighboring store status indicating the congestion status of the second facility designated in advance as a neighboring store by the first facility among the plurality of facilities, The neighboring store status is displayed on the facility terminal installed in the first facility, and is input by the user according to an operation of the user on the facility terminal installed in the first facility. Reservation information for making a reservation for the facility, and information on the user who has selected the second facility input by the user in response to the user's operation on the facility terminal installed in the first facility The waiting time in the second facility and the required time from the first facility to the second facility, and the required time among a plurality of the waiting times. Even when the waiting time is as short as possible, the user waits for the turn in the order in which the required time is equal to or shorter than the waiting time, and the facility terminal installed in the second facility receives the waiting time. A reservation management apparatus, wherein user information and the reservation information are transmitted .   Neighboring store information indicating facility information of the second facility selected by the user in response to the user's operation with respect to the neighboring store status displayed on the facility terminal installed in the first facility is the first The reservation management according to claim 1, wherein the reservation terminal is transmitted in response to a request from the facility terminal installed in one facility, and the neighboring store information is displayed on the facility terminal installed in the first facility. apparatus. A user terminal and reservations management method facility terminal and to manage the waiting in communicatively coupled to the facility reservation management unit executes installed in each of the plurality of facilities used by the user,
A second store is sent in response to a request from the facility terminal installed at the first facility, indicating the congestion status of the second facility preliminarily designated as a nearby store by the first facility among the plurality of facilities. One step,
A second step of displaying the neighboring store status on the facility terminal installed in the first facility;
Reservation information for making a reservation for the second facility inputted by the user in response to the user's operation on the facility terminal installed in the first facility, and the facility installed in the first facility A third step of receiving user information that is input by the user in response to an operation of the user on the terminal and that indicates information of the user who has selected the second facility;
When the waiting time in the second facility is compared with the required time from the first facility to the second facility, and the waiting time shorter than the required time exists among the plurality of waiting times. A fourth step of accepting the waiting of the user in the order in which the required time is less than or equal to the waiting time,
A fifth step of transmitting the user information and the reservation information to the facility terminal installed in the second facility;
A reservation management method characterized by comprising: A Book management program executed is communicatively connected to a facility terminal installed in each of the user terminal and a plurality of facilities used by the user by the computer of the reservation management unit that manages the waiting in the facility And
In the computer,
A second store is sent in response to a request from the facility terminal installed at the first facility, indicating the congestion status of the second facility preliminarily designated as a nearby store by the first facility among the plurality of facilities. One step,
A second step of displaying the neighboring store status on the facility terminal installed in the first facility;
Reservation information for making a reservation for the second facility inputted by the user in response to the user's operation on the facility terminal installed in the first facility, and the facility installed in the first facility A third step of receiving user information that is input by the user in response to an operation of the user on the terminal and that indicates information of the user who has selected the second facility;
When the waiting time in the second facility is compared with the required time from the first facility to the second facility, and the waiting time shorter than the required time exists among the plurality of waiting times. A fourth step of accepting the waiting of the user in the order in which the required time is less than or equal to the waiting time,
A fifth step of transmitting the user information and the reservation information to the facility terminal installed in the second facility;
A reservation management program characterized in that

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