WO2018068411A1 - 智能电视远程调试方法及智能电视远程调试系统 - Google Patents

智能电视远程调试方法及智能电视远程调试系统 Download PDF

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Publication number
WO2018068411A1
WO2018068411A1 PCT/CN2016/112950 CN2016112950W WO2018068411A1 WO 2018068411 A1 WO2018068411 A1 WO 2018068411A1 CN 2016112950 W CN2016112950 W CN 2016112950W WO 2018068411 A1 WO2018068411 A1 WO 2018068411A1
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Prior art keywords
smart
remote debugging
control terminal
debugging
debugging system
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PCT/CN2016/112950
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English (en)
French (fr)
Inventor
何滨瀚
彭磊
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深圳Tcl数字技术有限公司
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Publication of WO2018068411A1 publication Critical patent/WO2018068411A1/zh

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
    • H04N21/258—Client or end-user data management, e.g. managing client capabilities, user preferences or demographics, processing of multiple end-users preferences to derive collaborative data
    • H04N21/25808—Management of client data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
    • H04N21/258—Client or end-user data management, e.g. managing client capabilities, user preferences or demographics, processing of multiple end-users preferences to derive collaborative data
    • H04N21/25808—Management of client data
    • H04N21/25816—Management of client data involving client authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/45—Management operations performed by the client for facilitating the reception of or the interaction with the content or administrating data related to the end-user or to the client device itself, e.g. learning user preferences for recommending movies, resolving scheduling conflicts
    • H04N21/458—Scheduling content for creating a personalised stream, e.g. by combining a locally stored advertisement with an incoming stream; Updating operations, e.g. for OS modules ; time-related management operations
    • H04N21/4586—Content update operation triggered locally, e.g. by comparing the version of software modules in a DVB carousel to the version stored locally

Definitions

  • the invention relates to the field of equipment maintenance, in particular to a smart television remote debugging method and a smart television remote debugging system.
  • terminals are gradually becoming intelligent. Taking TV as an example, more and more users are willing to use TV to watch live and on-demand programs, and enjoy the additional value-added services brought by installing different applications. It is precisely because the TV can support so many services, thus creating such a complex TV software system, the TV after-sales problem has gradually concentrated from the original hardware structure problem to the software direction, according to the relevant statistics of major TV manufacturers, Software problems account for up to 70% of the current TV after-sales problems. Often, the labor and financial resources that TV manufacturers spend to solve these problems are very large, because TV manufacturers' products are global, and the environmental and geographical differences in different places are not Do the same.
  • the prior art proposes a remote debugging scheme.
  • the maintenance personnel log in to the server through a program running the remote debugging controlled terminal, and communicate with the control terminal bound by the server-side forwarding function, thereby Realize remote debugging control of the faulty smart TV.
  • the faulty TV does not have a network function, or the network communication module of the television is abnormal, remote debugging cannot be performed, and maintenance personnel are still required to perform home maintenance.
  • terminal equipment maintenance efficiency is low.
  • the main object of the present invention is to provide a smart TV remote debugging method and a smart TV remote debugging system, which aim to improve the maintenance efficiency of the terminal device.
  • the present invention provides a smart television remote debugging method, which is applied to a smart television remote debugging system, and the smart television remote debugging method comprises the following steps:
  • the smart TV remote debugging system receives a debugging instruction sent by the control terminal;
  • the smart TV remote debugging system sends the received debugging instruction to the smart TV to be debugged for execution
  • the smart TV remote debugging system collects audio and video data and log data when the smart TV to be debugged executes the debugging instruction
  • the smart TV remote debugging system returns the collected audio and video data and the log data to the control terminal.
  • the smart television remote debugging system further includes:
  • the smart TV remote debugging system Upon receiving the upgrade file returned by the control terminal, the smart TV remote debugging system transmits the upgrade file to the smart TV to be debugged, and controls the smart TV to be debugged to perform an upgrade operation.
  • the method before the step of the smart TV remote debugging system receiving the debugging command sent by the control terminal, the method further includes:
  • the smart TV remote debugging system establishes a debug connection based on a serial communication protocol with the smart TV to be debugged.
  • the debugging instruction forwards, by the preset server, the debugging instruction sent by the control terminal to the smart TV remote debugging system after completing verification of the control terminal.
  • the step of the smart TV remote debugging system returning the collected audio and video data and the log data to the control terminal includes:
  • the smart TV remote debugging system encrypts the collected audio and video data and the log data, and returns to the control terminal via the preset server.
  • the present invention further provides a smart TV remote debugging system, and the smart TV remote debugging system includes:
  • a client module configured to receive a debugging instruction sent by the control terminal
  • Debugging a communication module, configured to send the received debugging instruction to the smart TV to be debugged;
  • An acquisition module configured to collect audio and video data and log data when the smart TV to be debugged executes the debugging instruction
  • the client module is further configured to return the collected audio and video data and the log data to the control terminal.
  • the debugging communication module is further configured to: when the client module receives the upgrade file returned by the control terminal, transmit the upgrade file to the smart TV to be debugged, and control the to-be-debugged The smart TV performs an upgrade operation.
  • the client module is further configured to establish a debug connection based on a serial communication protocol with the smart TV to be debugged.
  • the debugging instruction forwards, by the preset server, the debugging instruction sent by the control terminal to the client module after completing verification of the control terminal.
  • the client module is further configured to: after the collected audio and video data and the log data are encrypted, return to the control terminal via the preset server.
  • the present invention further provides a smart TV remote debugging method, which is applied to a smart TV remote debugging system, and the smart TV remote debugging method comprises the following steps:
  • the smart TV remote debugging system establishes a debugging connection based on a serial communication protocol with the smart TV to be debugged;
  • the smart TV remote debugging system receives a debugging instruction sent by the control terminal;
  • the smart TV remote debugging system sends the received debugging instruction to the smart TV to be debugged for execution
  • the smart TV remote debugging system collects audio and video data and log data when the smart TV to be debugged executes the debugging instruction
  • the smart TV remote debugging system returns the collected audio and video data and the log data to the control terminal;
  • the smart TV remote debugging system Upon receiving the upgrade file returned by the control terminal, the smart TV remote debugging system transmits the upgrade file to the smart TV to be debugged, and controls the smart TV to be debugged to perform an upgrade operation.
  • the debugging instruction forwards, by the preset server, the debugging instruction sent by the control terminal to the smart TV remote debugging system after completing verification of the control terminal.
  • the smart TV remote debugging system encrypts the collected audio and video data and the log data, and returns to the control terminal via the preset server.
  • the smart TV remote debugging method proposed by the invention is applied to a smart TV remote debugging system, and the smart TV remote debugging system is independent of the smart TV to be debugged, and an image and audio collecting device is added for monitoring the debugging state of the smart TV to be debugged.
  • the debugging can be completed without depending on whether the smart TV to be debugged can work normally, which not only greatly reduces the labor cost, but also improves the maintenance efficiency of the terminal device.
  • FIG. 1 is a diagram showing an example of a framework of a first embodiment of a smart television remote debugging system according to the present invention
  • FIG. 2 is a diagram showing an example of a topology structure of a communication connection in a third embodiment of a smart television remote debugging system according to the present invention
  • FIG. 3 is a schematic flow chart of a first embodiment of a remote debugging method for a smart TV according to the present invention.
  • the present invention provides a smart TV remote debugging system.
  • the smart TV remote debugging system includes:
  • the client module 10 is configured to receive a debugging instruction sent by the control terminal;
  • the debugging communication module 20 is configured to send the received debugging instruction to the smart TV to be debugged for execution;
  • the collecting module 30 is configured to collect audio and video data and log data when the smart TV to be debugged executes the debugging instruction;
  • the client module 10 is further configured to return the collected audio and video data and the log data to the control terminal.
  • the smart TV remote debugging system is a hardware device, which may be a device such as a box or a mobile phone, and the hardware device can simulate a remote computer to control the smart TV to be debugged.
  • the smart TV to be debugged Independent of the smart TV to be debugged, it does not depend on the working status of the smart TV to be debugged, even if the smart TV to be debugged is a simple functional product without a network, such as a CRT TV, a multi-function rice cooker Wait.
  • the following is a description of the TV to be debugged by the smart TV.
  • the salesperson of the television when receiving the fault report of the user, can be instructed to set the smart TV remote debugging system of the present invention beside the TV to be debugged, and the salesperson can connect the smart TV remote debugging system. Enter the Internet and establish a communication connection with the TV, such as connecting the debugging interface of the device communication system to the console port of the TV through the data line. After completing the foregoing operations, the salesperson instructs the remote technician to begin commissioning.
  • the technician After receiving the instructions from the on-site sales personnel, the technician operates the control terminal to establish a communication connection with the smart TV remote debugging system based on the Internet. After the control terminal establishes a communication connection with the device communication system, the technician can deliver the video to the television through the control terminal. Debug instructions.
  • the client module 10 establishes a debug connection based on a serial communication protocol with the smart TV to be debugged, that is, the television.
  • the client module 10 of the smart TV remote debugging system receives the debugging command from the control terminal, and transmits the received debugging command to the debugging communication module 20 when receiving the debugging instruction from the control terminal.
  • the debugging communication module 20 When receiving the debugging instruction transmitted by the client module 10, the debugging communication module 20 sends the received debugging instruction to the television for execution, and sends the instruction information to the collecting module 30 to indicate that it responds to the television while sending the debugging instruction.
  • the debug status of the debug command The debug status of the debug command.
  • the collecting module 30 When receiving the indication information transmitted by the debugging communication module 20, the collecting module 30 starts collecting audio and video data of the television in response to the debugging instruction, and specifically collects video data when the television responds to the debugging instruction by using an image capturing device such as a camera, and outputs audio through a microphone or the like.
  • the collecting device collects audio data when the television responds to the foregoing debugging instruction, and synthesizes the collected video data and audio data into audio and video data.
  • the acquisition module 30 also collects the log data during the response of the television response debug command, and transmits the collected audio and video data to the client module 10 together.
  • the smart TV remote debugging system further includes a storage module (not shown in FIG. 1 ) for buffering the audio and video data collected by the collection module 30 and the log data.
  • the client module 10 After receiving the log data and audio and video data transmitted by the acquisition module 30, the client module 10 transmits the received log data and audio and video data to the control terminal.
  • the received audio and video data and the log data are displayed for analysis and processing by the technician to solve the TV problem.
  • the smart TV remote debugging system is independent of the smart TV to be debugged, and the image and audio collection device is added to monitor the debugging state of the smart TV to be debugged, and can be independent of whether the smart TV to be debugged can work normally. Under the completion of debugging, not only greatly reduces the labor cost, but also improves the maintenance efficiency of the terminal equipment.
  • the debugging communication module 20 is further configured to receive the control at the client module 10.
  • the upgrade file is returned by the terminal, the upgrade file is transmitted to the smart TV to be debugged, and the smart TV to be debugged is controlled to perform an upgrade operation.
  • the embodiment adds an upgrade operation for solving the fault of the smart TV to be debugged.
  • the following description is only for the difference. Others may refer to the foregoing first embodiment, and details are not described herein again.
  • the technician analyzes and processes the audio and video data and the log data displayed by the control terminal, and after solving the problem, writes an upgrade file that solves the problem of the smart TV to be debugged, that is, the television fault, and is prepared by the control terminal.
  • the upgrade file is sent to the TV.
  • the client module 10 receives the upgrade file from the control terminal and caches it in the storage module. Upon receiving the upgrade file from the control terminal, the client module 10 transmits the received upgrade file to the debug communication module 20.
  • the debug communication module 20 After receiving the upgrade file transmitted by the client module 10, the debug communication module 20 transmits the received upgrade file to the television, and controls the television to perform an upgrade operation to solve the fault problem.
  • a third embodiment of the smart television remote debugging system of the present invention is proposed.
  • the debugging instruction is completed by the preset server to verify the control terminal. Thereafter, the debug command sent by the control terminal is forwarded to the client module 10.
  • the server is added between the smart TV remote debugging system and the control terminal for completing the data forwarding operation and the verification operation.
  • the following description is only for the difference. Others may refer to the foregoing embodiments, and details are not described herein again.
  • the smart TV remote debugging system will automatically log in to the preset server.
  • the technician After receiving the instruction of the salesperson, the technician firstly accesses the preset server through the control terminal for verification. After the verification is passed, the preset server returns a device list including the currently logged-in smart TV remote debugging system to the control terminal, for The technician selects the corresponding smart TV remote debugging system to connect.
  • the control terminal performs the display after receiving the device list returned by the preset server.
  • the device list includes unique identification information such as the MAC address and/or IP address of the smart TV remote debugging system, and is used by the technician to select a smart TV remote debugging system to be connected.
  • the control terminal After receiving the selection operation of the technician, the control terminal transmits the selection information of the technician to the preset server, and the communication connection between the remote debugging system of the smart TV and the control terminal is established by the preset server. At this point, the technician can issue a debugging command to the smart TV remote debugging system through the terminal, and the smart TV remote debugging system can debug the TV.
  • the encryption operation of the transmission data is further increased, and the client module 10 is further configured to encrypt the collected audio and video data and the log data, and then return to the office via the preset server. Said control terminal.
  • the specific encryption method is not specifically limited, and those skilled in the art may select according to actual needs, for example, DES algorithm, 3DES algorithm, TDEA algorithm, Blowfish algorithm, RC5 algorithm, and IDEA may be used.
  • Symmetric encryption algorithms such as algorithms can also use asymmetric encryption algorithms such as RSA algorithm, Elgamal algorithm, knapsack algorithm, Rabin algorithm, DH algorithm and ECC algorithm.
  • the present invention further provides a smart television remote debugging method, which is applied to the smart television remote debugging system shown in FIG. 1 , in conjunction with FIG. 1 and FIG. 3 , corresponding to the first embodiment of the foregoing smart television remote debugging system,
  • the smart TV remote debugging method includes:
  • Step S10 the smart TV remote debugging system receives a debugging instruction sent by the control terminal
  • Step S20 the smart TV remote debugging system sends the received debugging instruction to the smart TV to be debugged for execution;
  • Step S30 the smart TV remote debugging system collects audio and video data and log data when the smart TV to be debugged executes the debugging instruction
  • Step S40 The smart TV remote debugging system returns the collected audio and video data and the log data to the control terminal.
  • the smart TV remote debugging system is a hardware device, which may be a device such as a box or a mobile phone, and the hardware device can simulate a remote computer to control the smart TV to be debugged.
  • the smart TV to be debugged Independent of the smart TV to be debugged, it does not depend on the working status of the smart TV to be debugged, even if the smart TV to be debugged is a simple functional product without a network, such as a CRT TV, a multi-function rice cooker Wait.
  • the following is a description of the TV to be debugged by the smart TV.
  • the salesperson of the television when receiving the fault report of the user, can be instructed to set the smart TV remote debugging system of the present invention beside the TV to be debugged, and the salesperson can connect the smart TV remote debugging system. Enter the Internet and establish a communication connection with the TV, such as connecting the debugging interface of the device communication system to the console port of the TV through the data line. After completing the foregoing operations, the salesperson instructs the remote technician to begin commissioning.
  • the technician After receiving the instructions from the on-site sales personnel, the technician operates the control terminal to establish a communication connection with the smart TV remote debugging system based on the Internet. After the control terminal establishes a communication connection with the device communication system, the technician can deliver the video to the television through the control terminal. Debug instructions.
  • the client module 10 establishes a debug connection based on a serial communication protocol with the smart TV to be debugged, that is, the television.
  • the client module 10 of the smart TV remote debugging system receives the debugging command from the control terminal, and transmits the received debugging command to the debugging communication module 20 when receiving the debugging instruction from the control terminal.
  • the debugging communication module 20 When receiving the debugging instruction transmitted by the client module 10, the debugging communication module 20 sends the received debugging instruction to the television for execution, and sends the instruction information to the collecting module 30 to indicate that it responds to the television while sending the debugging instruction.
  • the debug status of the debug command The debug status of the debug command.
  • the collecting module 30 When receiving the indication information transmitted by the debugging communication module 20, the collecting module 30 starts collecting audio and video data of the television in response to the debugging instruction, and specifically collects video data when the television responds to the debugging instruction by using an image capturing device such as a camera, and outputs audio through a microphone or the like.
  • the collecting device collects audio data when the television responds to the foregoing debugging instruction, and synthesizes the collected video data and audio data into audio and video data.
  • the acquisition module 30 also collects the log data during the response of the television response debug command, and transmits the collected audio and video data to the client module 10 together.
  • the smart TV remote debugging system further includes a storage module (not shown in FIG. 1 ) for buffering the audio and video data collected by the collection module 30 and the log data.
  • the client module 10 After receiving the log data and audio and video data transmitted by the acquisition module 30, the client module 10 transmits the received log data and audio and video data to the control terminal.
  • the received audio and video data and the log data are displayed for analysis and processing by the technician to solve the TV problem.
  • a smart TV remote debugging method is applied to a smart TV remote debugging system.
  • the smart TV remote debugging system is independent of the smart TV to be debugged, and an image and audio collecting device is added to monitor the debugging state of the smart TV to be debugged.
  • the debugging can be completed without depending on whether the smart TV to be debugged can work normally, which not only greatly reduces the labor cost, but also improves the maintenance efficiency of the terminal device.
  • a second embodiment of the smart TV remote debugging method of the present invention is provided.
  • the method further includes:
  • the smart TV remote debugging system Upon receiving the upgrade file returned by the control terminal, the smart TV remote debugging system transmits the upgrade file to the smart TV to be debugged, and controls the smart TV to be debugged to perform an upgrade operation.
  • the embodiment adds an upgrade operation for solving the fault of the smart TV to be debugged.
  • the following description is only for the difference. Others may refer to the foregoing first embodiment, and details are not described herein again.
  • the technician analyzes and processes the audio and video data and the log data displayed by the control terminal, and after solving the problem, writes an upgrade file that solves the problem of the smart TV to be debugged, that is, the television fault, and is prepared by the control terminal.
  • the upgrade file is sent to the TV.
  • the client module 10 receives the upgrade file from the control terminal and caches it in the storage module. Upon receiving the upgrade file from the control terminal, the client module 10 transmits the received upgrade file to the debug communication module 20.
  • the debug communication module 20 After receiving the upgrade file transmitted by the client module 10, the debug communication module 20 transmits the received upgrade file to the television, and controls the television to perform an upgrade operation to solve the fault problem.
  • a third embodiment of the smart TV remote debugging method of the present invention is provided, corresponding to the third embodiment of the foregoing smart television remote debugging system, in the embodiment, the debugging The instruction is forwarded by the preset server to the smart TV remote debugging system after completing the verification of the control terminal.
  • the server is added between the smart TV remote debugging system and the control terminal for completing the data forwarding operation and the verification operation.
  • the following description is only for the difference. Others may refer to the foregoing embodiments, and details are not described herein again.
  • the smart TV remote debugging system will automatically log in to the preset server.
  • the technician After receiving the instruction of the salesperson, the technician firstly accesses the preset server through the control terminal for verification. After the verification is passed, the preset server returns a device list including the currently logged-in smart TV remote debugging system to the control terminal, for The technician selects the corresponding smart TV remote debugging system to connect.
  • the control terminal performs the display after receiving the device list returned by the preset server.
  • the device list includes unique identification information such as the MAC address and/or IP address of the smart TV remote debugging system, and is used by the technician to select a smart TV remote debugging system to be connected.
  • the control terminal After receiving the selection operation of the technician, the control terminal transmits the selection information of the technician to the preset server, and the communication connection between the remote debugging system of the smart TV and the control terminal is established by the preset server. At this point, the technician can issue a debugging command to the smart TV remote debugging system through the terminal, and the smart TV remote debugging system can debug the TV.
  • step S40 includes:
  • the smart TV remote debugging system encrypts the collected audio and video data and the log data, and returns to the control terminal via the preset server.
  • the client module is further configured to encrypt the collected audio and video data and the log data, and then return to the control terminal via the preset server.
  • the specific encryption method is not specifically limited, and those skilled in the art may select according to actual needs, for example, DES algorithm, 3DES algorithm, TDEA algorithm, Blowfish algorithm, RC5 algorithm, and IDEA may be used.
  • Symmetric encryption algorithms such as algorithms can also use asymmetric encryption algorithms such as RSA algorithm, Elgamal algorithm, knapsack algorithm, Rabin algorithm, DH algorithm and ECC algorithm.

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  • Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
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  • Computer Security & Cryptography (AREA)
  • Debugging And Monitoring (AREA)

Abstract

本发明公开了一种智能电视远程调试方法，应用于智能电视远程调试系统，包括：所述智能电视远程调试系统接收控制终端发送的调试指令；所述智能电视远程调试系统将接收的所述调试指令发送至待调试智能电视执行；所述智能电视远程调试系统采集所述待调试智能电视执行所述调试指令时的音视频数据以及日志数据；所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端。本发明还公开了一种智能电视远程调试系统。本发明能够提高终端设备的维护效率。

Description

智能电视远程调试方法及智能电视远程调试系统
技术邻域
本发明涉及设备维护领域，尤其涉及一种智能电视远程调试方法及智能电视远程调试系统。
背景技术
随着终端技术的不断发展，终端逐步走向智能化，以电视为例，越来越多的用户愿意使用电视观看直播和点播节目，并通过安装不同的应用享受其带来的额外增值业务。而正是因为电视能够支持如此多的服务，因此造就了如此复杂的电视的软件系统，电视机售后问题已经由原来的硬件结构问题逐渐向软件方向集中，根据各大电视厂商的相关数据统计，软件问题占目前电视售后问题的比例高达70%，往往电视厂商为解决这些问题所耗费的人力和财力又是非常大，因为电视厂商的产品是面向全球，而各个地方的环境和地域差异又不尽相同。
为此，现有技术提出一种远程调试的方案，当电视出现异常后，维护人员通过运行有远程调试受控端的程序登陆到服务器端，通过服务器端的转发功能与其绑定的控制终端通讯，从而实现对该故障智能电视机的远程调试控制。然而，如果故障电视不带网络功能，或者该电视的网络通讯模块已经异常时，则无法进行远程调试，仍然需要维护人员上门维护。现有技术中，存在终端设备维护效率较低的问题。
发明内容
本发明的主要目的在于提供一种智能电视远程调试方法及智能电视远程调试系统，旨在提升终端设备的维护效率。
为实现上述目的，本发明提供一种智能电视远程调试方法，应用于智能电视远程调试系统，该智能电视远程调试方法包括以下步骤：
所述智能电视远程调试系统接收控制终端发送的调试指令；
所述智能电视远程调试系统将接收的所述调试指令发送至待调试智能电视执行；
所述智能电视远程调试系统采集所述待调试智能电视执行所述调试指令时的音视频数据以及日志数据；
所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端。
可选地，所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端的步骤之后，还包括：
在接收到所述控制终端返回的升级文件时，所述智能电视远程调试系统将所述升级文件传输至所述待调试智能电视，并控制所述待调试智能电视执行升级操作。
可选地，所述智能电视远程调试系统接收控制终端发送的调试指令的步骤之前，还包括：
所述智能电视远程调试系统与所述待调试智能电视建立基于串行通讯协议的调试连接。
可选地，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述智能电视远程调试系统。
可选地，所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端的步骤包括：
所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
此外，为实现上述目的，本发明还提供一种智能电视远程调试系统，该智能电视远程调试系统包括：
客户端模块，用于接收控制终端发送的调试指令；
调试通讯模块，用于将接收的所述调试指令发送至待调试智能电视执行；
采集模块，用于采集所述待调试智能电视执行所述调试指令时的音视频数据以及日志数据；
所述客户端模块还用于将采集的所述音视频数据以及所述日志数据返回至所述控制终端。
可选地，所述调试通讯模块还用于在所述客户端模块接收到所述控制终端返回的升级文件时，将所述升级文件传输至所述待调试智能电视，并控制所述待调试智能电视执行升级操作。
可选地，所述客户端模块还用于与所述待调试智能电视建立基于串行通讯协议的调试连接。
可选地，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述客户端模块。
可选地，所述客户端模块还用于将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
此外，为实现上述目的，本发明还提供一种智能电视远程调试方法，应用于智能电视远程调试系统，该智能电视远程调试方法包括以下步骤：
所述智能电视远程调试系统与所述待调试智能电视建立基于串行通讯协议的调试连接；
所述智能电视远程调试系统接收控制终端发送的调试指令；
所述智能电视远程调试系统将接收的所述调试指令发送至待调试智能电视执行；
所述智能电视远程调试系统采集所述待调试智能电视执行所述调试指令时的音视频数据以及日志数据；
所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端；
在接收到所述控制终端返回的升级文件时，所述智能电视远程调试系统将所述升级文件传输至所述待调试智能电视，并控制所述待调试智能电视执行升级操作。
可选地，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述智能电视远程调试系统。
可选地，所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
本发明提出的智能电视远程调试方法应用于智能电视远程调试系统，该智能电视远程调试系统独立于待调试智能电视运行，并增加图像和音频采集设备，用于监控待调试智能电视的调试状态，能够在不依赖待调试智能电视是否能够正常工作的情况下，完成调试，不仅大大减少了人力成本，更加提高了终端设备的维护效率。
附图说明
图1为本发明智能电视远程调试系统第一实施例的框架示例图；
图2为本发明智能电视远程调试系统第三实施例中通讯连接的拓扑结构示例图；
图3为本发明智能电视远程调试方法第一实施例的流程示意图。
本发明目的的实现、功能特点及优点将结合实施例，参照附图做进一步说明。
具体实施方式
应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。
本发明提供一种智能电视远程调试系统，参照图1，在本发明智能电视远程调试系统的第一实施例中，该智能电视远程调试系统包括：
客户端模块10，用于接收控制终端发送的调试指令；
调试通讯模块20，用于将接收的所述调试指令发送至待调试智能电视执行；
采集模块30，用于采集所述待调试智能电视执行所述调试指令时的音视频数据以及日志数据；
所述客户端模块10还用于将采集的所述音视频数据以及所述日志数据返回至所述控制终端。
需要说明的是，相较于现有技术而言，本发明提供的智能电视远程调试系统为硬件设备，其可以是盒子、手机等设备，该硬件设备可以模拟远端的电脑控制待调试智能电视，其独立于待调试智能电视运行，并不依赖于待调试智能电视的工作状态，即便待调试智能电视是一个简单的不带网络的功能性产品，如一个显像管电视，一个多功能电饭锅等。以下以待调试智能电视为电视进行说明。
在本实施例中，当接收到用户的故障报修时，可指示电视的销售人员将本发明的智能电视远程调试系统设置在待调试的电视旁边，并由该销售人员将智能电视远程调试系统接入到互联网，以及与电视建立通讯连接，如通过数据线将设备通讯系统的调试接口与电视的Console口连接。在完成前述操作之后，销售人员指示远端的技术人员可开始调试。
在接收到现场销售人员的指示后，技术人员操作控制终端基于互联网与智能电视远程调试系统建立通讯连接，在控制终端与设备通讯系统建立通讯连接之后，技术人员即可通过控制终端向电视下发调试指令。可选地，在本实施例中，客户端模块10与待调试智能电视即电视建立基于串行通讯协议的调试连接。
具体的，智能电视远程调试系统的客户端模块10对来自控制终端的调试指令进行接收，并在接收到来自控制终端的调试指令时，将接收的调试指令传输至调试通讯模块20。
调试通讯模块20在接收到客户端模块10传输的调试指令时，将接收的调试指令发送至电视进行执行，并在发送调试指令的同时，发送指示信息至采集模块30，以指示其对电视响应调试指令的调试状态。
采集模块30在接收到调试通讯模块20传输的指示信息时，开始采集电视响应前述调试指令的音视频数据，具体通过摄像头等图像采集设备采集电视响应前述调试指令时的视频数据，通过麦克风等音频采集设备采集电视响应前述调试指令时的音频数据，并将采集的视频数据和音频数据合成为音视频数据。同时，采集模块30还采集电视响应调试指令期间的日志数据，并一同将采集的音视频数据传输至客户端模块10。
需要说明的是，在本实施例中，智能电视远程调试系统还包括储存模块（图1未示出），用于缓存采集模块30采集的音视频数据以及日志数据。
客户端模块10在接收到采集模块30传输的日志数据以及音视频数据之后，将接收的日志数据以及音视频数据传输至控制终端。
在接收到客户端模块10传输的音视频数据以及日志数据之后，将接收的音视频数据以及日志数据进行展示，供技术人员分析和处理，以解决电视的故障问题。
本实施例提出智能电视远程调试系统独立于待调试智能电视运行，并增加图像和音频采集设备，用于监控待调试智能电视的调试状态，能够在不依赖待调试智能电视是否能够正常工作的情况下，完成调试，不仅大大减少了人力成本，更加提高了终端设备的维护效率。
进一步地，基于第一实施例，提出本发明智能电视远程调试系统的第二实施例，在本实施例中，所述调试通讯模块20还用于在所述客户端模块10接收到所述控制终端返回的升级文件时，将所述升级文件传输至所述待调试智能电视，并控制所述待调试智能电视执行升级操作。
需要说明的是，本实施例在前述第一实施例的基础上，增加了升级操作，用于解决待调试智能电视的故障。以下仅针对该区别进行说明，其他可参照前述第一实施例，此处不再赘述。
在本实施例中，技术人员根据控制终端展示的音视频数据以及日志数据进行分析和处理，并在解决问题后，编写解决待调试智能电视即电视故障的升级文件，并通过控制终端将编写的升级文件下发至电视。
具体的，客户端模块10对来自控制终端的升级文件进行接收，并缓存在储存模块中。在接收到来自控制终端的升级文件时，客户端模块10将接收的升级文件传输至调试通讯模块20。
调试通讯模块20在接收到客户端模块10传输的升级文件之后，将接收的升级文件传输至电视，并控制电视执行升级操作，以解决故障问题。
进一步地，基于前述第一或第二实施例，提出本发明智能电视远程调试系统的第三实施例，在本实施例中，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述客户端模块10。
需要说明的是，参照图2，本实施例与前述实施例的区别在于，本实施例在智能电视远程调试系统和控制终端之间增加了服务器，用于完成数据转发操作以及验证操作。以下仅针对该区别进行说明，其他可参照前述实施例，此处不再赘述。
在本实施例中，在销售人员将智能电视远程调试系统接入到互联网之后，智能电视远程调试系统将自动登录到预设服务器。
技术人员在接收到销售人员的指示后，首先通过控制终端访问预设服务器进行验证，在验证通过之后，预设服务器将返回包括当前已登录的智能电视远程调试系统的设备列表至控制终端，供技术人员选择相应的智能电视远程调试系统进行连接。
控制终端在接收到预设服务器返回的设备列表之后，进行展示。其中，设备列表包括智能电视远程调试系统的MAC地址和/或IP地址等唯一标识信息，供技术人员选择待连接的智能电视远程调试系统。
在接收到技术人员的选择操作之后，控制终端将技术人员的选择信息传输至预设服务器，由预设服务器建立智能电视远程调试系统和控制终端之间的通讯连接。此时，技术人员即可通过终端下发调试指令至智能电视远程调试系统，由智能电视远程调试系统对电视进行调试。
可以理解的是，由于采集的电视响应调试指令的音视频数据以及日志数据需要在互联网中进行传输，若直接传输采集的前述音视频数据以及日志数据，在前述音视频数据以及日志数据的传输过程中，存在较大的泄露风险。为此，在本实施例中，进一步增加传输数据的加密操作，所述客户端模块10还用于将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
需要说明的是，本实施例对采用何种加密方式不做具体限制，本领域技术人员可根据实际需要进行选取，例如，可采用DES算法、3DES算法、TDEA算法、Blowfish算法、RC5算法以及IDEA算法等对称加密算法，还可采用RSA算法、Elgamal算法、背包算法、Rabin算法、D-H算法、ECC算法等非对称加密算法。
进一步地，本发明还提供一种智能电视远程调试方法，应用于图1所示的智能电视远程调试系统，结合参照图1和图3，对应于前述智能电视远程调试系统的第一实施例，在本发明智能电视远程调试方法的第一实施例中，该智能电视远程调试方法包括：
步骤S10，所述智能电视远程调试系统接收控制终端发送的调试指令；
步骤S20，所述智能电视远程调试系统将接收的所述调试指令发送至待调试智能电视执行；
步骤S30，所述智能电视远程调试系统采集所述待调试智能电视执行所述调试指令时的音视频数据以及日志数据；
步骤S40，所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端。
需要说明的是，相较于现有技术而言，本发明提供的智能电视远程调试系统为硬件设备，其可以是盒子、手机等设备，该硬件设备可以模拟远端的电脑控制待调试智能电视，其独立于待调试智能电视运行，并不依赖于待调试智能电视的工作状态，即便待调试智能电视是一个简单的不带网络的功能性产品，如一个显像管电视，一个多功能电饭锅等。以下以待调试智能电视为电视进行说明。
在本实施例中，当接收到用户的故障报修时，可指示电视的销售人员将本发明的智能电视远程调试系统设置在待调试的电视旁边，并由该销售人员将智能电视远程调试系统接入到互联网，以及与电视建立通讯连接，如通过数据线将设备通讯系统的调试接口与电视的Console口连接。在完成前述操作之后，销售人员指示远端的技术人员可开始调试。
在接收到现场销售人员的指示后，技术人员操作控制终端基于互联网与智能电视远程调试系统建立通讯连接，在控制终端与设备通讯系统建立通讯连接之后，技术人员即可通过控制终端向电视下发调试指令。可选地，在本实施例中，客户端模块10与待调试智能电视即电视建立基于串行通讯协议的调试连接。
具体的，智能电视远程调试系统的客户端模块10对来自控制终端的调试指令进行接收，并在接收到来自控制终端的调试指令时，将接收的调试指令传输至调试通讯模块20。
调试通讯模块20在接收到客户端模块10传输的调试指令时，将接收的调试指令发送至电视进行执行，并在发送调试指令的同时，发送指示信息至采集模块30，以指示其对电视响应调试指令的调试状态。
采集模块30在接收到调试通讯模块20传输的指示信息时，开始采集电视响应前述调试指令的音视频数据，具体通过摄像头等图像采集设备采集电视响应前述调试指令时的视频数据，通过麦克风等音频采集设备采集电视响应前述调试指令时的音频数据，并将采集的视频数据和音频数据合成为音视频数据。同时，采集模块30还采集电视响应调试指令期间的日志数据，并一同将采集的音视频数据传输至客户端模块10。
需要说明的是，在本实施例中，智能电视远程调试系统还包括储存模块（图1未示出），用于缓存采集模块30采集的音视频数据以及日志数据。
客户端模块10在接收到采集模块30传输的日志数据以及音视频数据之后，将接收的日志数据以及音视频数据传输至控制终端。
在接收到客户端模块10传输的音视频数据以及日志数据之后，将接收的音视频数据以及日志数据进行展示，供技术人员分析和处理，以解决电视的故障问题。
本实施例提出智能电视远程调试方法应用于智能电视远程调试系统，该智能电视远程调试系统独立于待调试智能电视运行，并增加图像和音频采集设备，用于监控待调试智能电视的调试状态，能够在不依赖待调试智能电视是否能够正常工作的情况下，完成调试，不仅大大减少了人力成本，更加提高了终端设备的维护效率。
进一步地，基于第一实施例，提出本发明智能电视远程调试方法的第二实施例，对应于前述智能电视远程调试系统的第二实施例，在本实施例中，步骤S40之后，还包括：
在接收到所述控制终端返回的升级文件时，所述智能电视远程调试系统将所述升级文件传输至所述待调试智能电视，并控制所述待调试智能电视执行升级操作。
需要说明的是，本实施例在前述第一实施例的基础上，增加了升级操作，用于解决待调试智能电视的故障。以下仅针对该区别进行说明，其他可参照前述第一实施例，此处不再赘述。
在本实施例中，技术人员根据控制终端展示的音视频数据以及日志数据进行分析和处理，并在解决问题后，编写解决待调试智能电视即电视故障的升级文件，并通过控制终端将编写的升级文件下发至电视。
具体的，客户端模块10对来自控制终端的升级文件进行接收，并缓存在储存模块中。在接收到来自控制终端的升级文件时，客户端模块10将接收的升级文件传输至调试通讯模块20。
调试通讯模块20在接收到客户端模块10传输的升级文件之后，将接收的升级文件传输至电视，并控制电视执行升级操作，以解决故障问题。
进一步地，基于前述第一或第二实施例，提出本发明智能电视远程调试方法的第三实施例，对应于前述智能电视远程调试系统的第三实施例，在本实施例中，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述智能电视远程调试系统。
需要说明的是，参照图2，本实施例与前述实施例的区别在于，本实施例在智能电视远程调试系统和控制终端之间增加了服务器，用于完成数据转发操作以及验证操作。以下仅针对该区别进行说明，其他可参照前述实施例，此处不再赘述。
在本实施例中，在销售人员将智能电视远程调试系统接入到互联网之后，智能电视远程调试系统将自动登录到预设服务器。
技术人员在接收到销售人员的指示后，首先通过控制终端访问预设服务器进行验证，在验证通过之后，预设服务器将返回包括当前已登录的智能电视远程调试系统的设备列表至控制终端，供技术人员选择相应的智能电视远程调试系统进行连接。
控制终端在接收到预设服务器返回的设备列表之后，进行展示。其中，设备列表包括智能电视远程调试系统的MAC地址和/或IP地址等唯一标识信息，供技术人员选择待连接的智能电视远程调试系统。
在接收到技术人员的选择操作之后，控制终端将技术人员的选择信息传输至预设服务器，由预设服务器建立智能电视远程调试系统和控制终端之间的通讯连接。此时，技术人员即可通过终端下发调试指令至智能电视远程调试系统，由智能电视远程调试系统对电视进行调试。
可以理解的是，由于采集的电视响应调试指令的音视频数据以及日志数据需要在互联网中进行传输，若直接传输采集的前述音视频数据以及日志数据，在前述音视频数据以及日志数据的传输过程中，存在较大的泄露风险。为此，在本实施例中，进一步增加传输数据的加密操作，步骤S40包括：
智能电视远程调试系统将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
在本实施例中，客户端模块还用于将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
需要说明的是，本实施例对采用何种加密方式不做具体限制，本领域技术人员可根据实际需要进行选取，例如，可采用DES算法、3DES算法、TDEA算法、Blowfish算法、RC5算法以及IDEA算法等对称加密算法，还可采用RSA算法、Elgamal算法、背包算法、Rabin算法、D-H算法、ECC算法等非对称加密算法。
以上仅为本发明的优选实施例，并非因此限制本发明的专利范围，凡是利用本发明说明书及附图内容所作的等效结构或等效流程变换，或直接或间接运用在其他相关的技术邻域，均同理包括在本发明的专利保护范围内。

Claims (20)

  1. 一种智能电视远程调试方法，应用于智能电视远程调试系统，其特征在于，所述智能电视远程调试方法包括以下步骤：
    所述智能电视远程调试系统接收控制终端发送的调试指令；
    所述智能电视远程调试系统将接收的所述调试指令发送至待调试智能电视执行；
    所述智能电视远程调试系统采集所述待调试智能电视执行所述调试指令时的音视频数据以及日志数据；
    所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端。
  2. 根据权利要求1所述的智能电视远程调试方法，其特征在于，所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端的步骤之后，还包括：
    在接收到所述控制终端返回的升级文件时，所述智能电视远程调试系统将所述升级文件传输至所述待调试智能电视，并控制所述待调试智能电视执行升级操作。
  3. 根据权利要求1所述的智能电视远程调试方法，其特征在于，所述智能电视远程调试系统接收控制终端发送的调试指令的步骤之前，还包括：
    所述智能电视远程调试系统与所述待调试智能电视建立基于串行通讯协议的调试连接。
  4. 根据权利要求1所述的智能电视远程调试方法，其特征在于，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述智能电视远程调试系统。
  5. 根据权利要求2所述的智能电视远程调试方法，其特征在于，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述智能电视远程调试系统。
  6. 根据权利要求3所述的智能电视远程调试方法，其特征在于，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述智能电视远程调试系统。
  7. 根据权利要求4所述的智能电视远程调试方法，其特征在于，所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端的步骤包括：
    所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
  8. 根据权利要求5所述的智能电视远程调试方法，其特征在于，所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端的步骤包括：
    所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
  9. 根据权利要求6所述的智能电视远程调试方法，其特征在于，所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端的步骤包括：
    所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
  10. 一种智能电视远程调试系统，其特征在于，所述智能电视远程调试系统包括：
    客户端模块，用于接收控制终端发送的调试指令；
    调试通讯模块，用于将接收的所述调试指令发送至待调试智能电视执行；
    采集模块，用于采集所述待调试智能电视执行所述调试指令时的音视频数据以及日志数据；
    所述客户端模块还用于将采集的所述音视频数据以及所述日志数据返回至所述控制终端。
  11. 根据权利要求10所述的智能电视远程调试系统，其特征在于，所述调试通讯模块还用于在所述客户端模块接收到所述控制终端返回的升级文件时，将所述升级文件传输至所述待调试智能电视，并控制所述待调试智能电视执行升级操作。
  12. 根据权利要求10所述的智能电视远程调试系统，其特征在于，所述客户端模块还用于与所述待调试智能电视建立基于串行通讯协议的调试连接。
  13. 根据权利要求10所述的智能电视远程调试系统，其特征在于，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述客户端模块。
  14. 根据权利要求11所述的智能电视远程调试系统，其特征在于，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述客户端模块。
  15. 根据权利要求12所述的智能电视远程调试系统，其特征在于，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述客户端模块。
  16. 根据权利要求13所述的智能电视远程调试系统，其特征在于，所述客户端模块还用于将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
  17. 根据权利要求14所述的智能电视远程调试系统，其特征在于，所述客户端模块还用于将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
  18. 一种智能电视远程调试方法，应用于智能电视远程调试系统，其特征在于，所述智能电视远程调试方法包括以下步骤：
    所述智能电视远程调试系统与所述待调试智能电视建立基于串行通讯协议的调试连接；
    所述智能电视远程调试系统接收控制终端发送的调试指令；
    所述智能电视远程调试系统将接收的所述调试指令发送至待调试智能电视执行；
    所述智能电视远程调试系统采集所述待调试智能电视执行所述调试指令时的音视频数据以及日志数据；
    所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端；
    在接收到所述控制终端返回的升级文件时，所述智能电视远程调试系统将所述升级文件传输至所述待调试智能电视，并控制所述待调试智能电视执行升级操作。
  19. 根据权利要求18所述的智能电视远程调试方法，其特征在于，所述调试指令由预设服务器在完成对所述控制终端的验证之后，将所述控制终端发送的调试指令转发至所述智能电视远程调试系统。
  20. 根据权利要求18所述的智能电视远程调试方法，其特征在于，所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据返回至所述控制终端的步骤包括：
    所述智能电视远程调试系统将采集的所述音视频数据以及所述日志数据加密后经由所述预设服务器返回至所述控制终端。
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CN111212155B (zh) * 2019-12-30 2023-03-10 深圳Tcl新技术有限公司 日志调试方法、电视和存储介质

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