WO2018068411A1 - Procédé de débogage à distance de télévision intelligente et système de débogage à distance de télévision intelligente - Google Patents

Procédé de débogage à distance de télévision intelligente et système de débogage à distance de télévision intelligente Download PDF

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Publication number
WO2018068411A1
WO2018068411A1 PCT/CN2016/112950 CN2016112950W WO2018068411A1 WO 2018068411 A1 WO2018068411 A1 WO 2018068411A1 CN 2016112950 W CN2016112950 W CN 2016112950W WO 2018068411 A1 WO2018068411 A1 WO 2018068411A1
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WIPO (PCT)
Prior art keywords
smart
remote debugging
control terminal
debugging
debugging system
Prior art date
Application number
PCT/CN2016/112950
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English (en)
Chinese (zh)
Inventor
何滨瀚
彭磊
Original Assignee
深圳Tcl数字技术有限公司
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Publication of WO2018068411A1 publication Critical patent/WO2018068411A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
    • H04N21/258—Client or end-user data management, e.g. managing client capabilities, user preferences or demographics, processing of multiple end-users preferences to derive collaborative data
    • H04N21/25808—Management of client data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
    • H04N21/258—Client or end-user data management, e.g. managing client capabilities, user preferences or demographics, processing of multiple end-users preferences to derive collaborative data
    • H04N21/25808—Management of client data
    • H04N21/25816—Management of client data involving client authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/45—Management operations performed by the client for facilitating the reception of or the interaction with the content or administrating data related to the end-user or to the client device itself, e.g. learning user preferences for recommending movies, resolving scheduling conflicts
    • H04N21/458—Scheduling content for creating a personalised stream, e.g. by combining a locally stored advertisement with an incoming stream; Updating operations, e.g. for OS modules ; time-related management operations
    • H04N21/4586—Content update operation triggered locally, e.g. by comparing the version of software modules in a DVB carousel to the version stored locally

Definitions

  • the invention relates to the field of equipment maintenance, in particular to a smart television remote debugging method and a smart television remote debugging system.
  • terminals are gradually becoming intelligent. Taking TV as an example, more and more users are willing to use TV to watch live and on-demand programs, and enjoy the additional value-added services brought by installing different applications. It is precisely because the TV can support so many services, thus creating such a complex TV software system, the TV after-sales problem has gradually concentrated from the original hardware structure problem to the software direction, according to the relevant statistics of major TV manufacturers, Software problems account for up to 70% of the current TV after-sales problems. Often, the labor and financial resources that TV manufacturers spend to solve these problems are very large, because TV manufacturers' products are global, and the environmental and geographical differences in different places are not Do the same.
  • the prior art proposes a remote debugging scheme.
  • the maintenance personnel log in to the server through a program running the remote debugging controlled terminal, and communicate with the control terminal bound by the server-side forwarding function, thereby Realize remote debugging control of the faulty smart TV.
  • the faulty TV does not have a network function, or the network communication module of the television is abnormal, remote debugging cannot be performed, and maintenance personnel are still required to perform home maintenance.
  • terminal equipment maintenance efficiency is low.
  • the main object of the present invention is to provide a smart TV remote debugging method and a smart TV remote debugging system, which aim to improve the maintenance efficiency of the terminal device.
  • the present invention provides a smart television remote debugging method, which is applied to a smart television remote debugging system, and the smart television remote debugging method comprises the following steps:
  • the smart TV remote debugging system receives a debugging instruction sent by the control terminal;
  • the smart TV remote debugging system sends the received debugging instruction to the smart TV to be debugged for execution
  • the smart TV remote debugging system collects audio and video data and log data when the smart TV to be debugged executes the debugging instruction
  • the smart TV remote debugging system returns the collected audio and video data and the log data to the control terminal.
  • the smart television remote debugging system further includes:
  • the smart TV remote debugging system Upon receiving the upgrade file returned by the control terminal, the smart TV remote debugging system transmits the upgrade file to the smart TV to be debugged, and controls the smart TV to be debugged to perform an upgrade operation.
  • the method before the step of the smart TV remote debugging system receiving the debugging command sent by the control terminal, the method further includes:
  • the smart TV remote debugging system establishes a debug connection based on a serial communication protocol with the smart TV to be debugged.
  • the debugging instruction forwards, by the preset server, the debugging instruction sent by the control terminal to the smart TV remote debugging system after completing verification of the control terminal.
  • the step of the smart TV remote debugging system returning the collected audio and video data and the log data to the control terminal includes:
  • the smart TV remote debugging system encrypts the collected audio and video data and the log data, and returns to the control terminal via the preset server.
  • the present invention further provides a smart TV remote debugging system, and the smart TV remote debugging system includes:
  • a client module configured to receive a debugging instruction sent by the control terminal
  • Debugging a communication module, configured to send the received debugging instruction to the smart TV to be debugged;
  • An acquisition module configured to collect audio and video data and log data when the smart TV to be debugged executes the debugging instruction
  • the client module is further configured to return the collected audio and video data and the log data to the control terminal.
  • the debugging communication module is further configured to: when the client module receives the upgrade file returned by the control terminal, transmit the upgrade file to the smart TV to be debugged, and control the to-be-debugged The smart TV performs an upgrade operation.
  • the client module is further configured to establish a debug connection based on a serial communication protocol with the smart TV to be debugged.
  • the debugging instruction forwards, by the preset server, the debugging instruction sent by the control terminal to the client module after completing verification of the control terminal.
  • the client module is further configured to: after the collected audio and video data and the log data are encrypted, return to the control terminal via the preset server.
  • the present invention further provides a smart TV remote debugging method, which is applied to a smart TV remote debugging system, and the smart TV remote debugging method comprises the following steps:
  • the smart TV remote debugging system establishes a debugging connection based on a serial communication protocol with the smart TV to be debugged;
  • the smart TV remote debugging system receives a debugging instruction sent by the control terminal;
  • the smart TV remote debugging system sends the received debugging instruction to the smart TV to be debugged for execution
  • the smart TV remote debugging system collects audio and video data and log data when the smart TV to be debugged executes the debugging instruction
  • the smart TV remote debugging system returns the collected audio and video data and the log data to the control terminal;
  • the smart TV remote debugging system Upon receiving the upgrade file returned by the control terminal, the smart TV remote debugging system transmits the upgrade file to the smart TV to be debugged, and controls the smart TV to be debugged to perform an upgrade operation.
  • the debugging instruction forwards, by the preset server, the debugging instruction sent by the control terminal to the smart TV remote debugging system after completing verification of the control terminal.
  • the smart TV remote debugging system encrypts the collected audio and video data and the log data, and returns to the control terminal via the preset server.
  • the smart TV remote debugging method proposed by the invention is applied to a smart TV remote debugging system, and the smart TV remote debugging system is independent of the smart TV to be debugged, and an image and audio collecting device is added for monitoring the debugging state of the smart TV to be debugged.
  • the debugging can be completed without depending on whether the smart TV to be debugged can work normally, which not only greatly reduces the labor cost, but also improves the maintenance efficiency of the terminal device.
  • FIG. 1 is a diagram showing an example of a framework of a first embodiment of a smart television remote debugging system according to the present invention
  • FIG. 2 is a diagram showing an example of a topology structure of a communication connection in a third embodiment of a smart television remote debugging system according to the present invention
  • FIG. 3 is a schematic flow chart of a first embodiment of a remote debugging method for a smart TV according to the present invention.
  • the present invention provides a smart TV remote debugging system.
  • the smart TV remote debugging system includes:
  • the client module 10 is configured to receive a debugging instruction sent by the control terminal;
  • the debugging communication module 20 is configured to send the received debugging instruction to the smart TV to be debugged for execution;
  • the collecting module 30 is configured to collect audio and video data and log data when the smart TV to be debugged executes the debugging instruction;
  • the client module 10 is further configured to return the collected audio and video data and the log data to the control terminal.
  • the smart TV remote debugging system is a hardware device, which may be a device such as a box or a mobile phone, and the hardware device can simulate a remote computer to control the smart TV to be debugged.
  • the smart TV to be debugged Independent of the smart TV to be debugged, it does not depend on the working status of the smart TV to be debugged, even if the smart TV to be debugged is a simple functional product without a network, such as a CRT TV, a multi-function rice cooker Wait.
  • the following is a description of the TV to be debugged by the smart TV.
  • the salesperson of the television when receiving the fault report of the user, can be instructed to set the smart TV remote debugging system of the present invention beside the TV to be debugged, and the salesperson can connect the smart TV remote debugging system. Enter the Internet and establish a communication connection with the TV, such as connecting the debugging interface of the device communication system to the console port of the TV through the data line. After completing the foregoing operations, the salesperson instructs the remote technician to begin commissioning.
  • the technician After receiving the instructions from the on-site sales personnel, the technician operates the control terminal to establish a communication connection with the smart TV remote debugging system based on the Internet. After the control terminal establishes a communication connection with the device communication system, the technician can deliver the video to the television through the control terminal. Debug instructions.
  • the client module 10 establishes a debug connection based on a serial communication protocol with the smart TV to be debugged, that is, the television.
  • the client module 10 of the smart TV remote debugging system receives the debugging command from the control terminal, and transmits the received debugging command to the debugging communication module 20 when receiving the debugging instruction from the control terminal.
  • the debugging communication module 20 When receiving the debugging instruction transmitted by the client module 10, the debugging communication module 20 sends the received debugging instruction to the television for execution, and sends the instruction information to the collecting module 30 to indicate that it responds to the television while sending the debugging instruction.
  • the debug status of the debug command The debug status of the debug command.
  • the collecting module 30 When receiving the indication information transmitted by the debugging communication module 20, the collecting module 30 starts collecting audio and video data of the television in response to the debugging instruction, and specifically collects video data when the television responds to the debugging instruction by using an image capturing device such as a camera, and outputs audio through a microphone or the like.
  • the collecting device collects audio data when the television responds to the foregoing debugging instruction, and synthesizes the collected video data and audio data into audio and video data.
  • the acquisition module 30 also collects the log data during the response of the television response debug command, and transmits the collected audio and video data to the client module 10 together.
  • the smart TV remote debugging system further includes a storage module (not shown in FIG. 1 ) for buffering the audio and video data collected by the collection module 30 and the log data.
  • the client module 10 After receiving the log data and audio and video data transmitted by the acquisition module 30, the client module 10 transmits the received log data and audio and video data to the control terminal.
  • the received audio and video data and the log data are displayed for analysis and processing by the technician to solve the TV problem.
  • the smart TV remote debugging system is independent of the smart TV to be debugged, and the image and audio collection device is added to monitor the debugging state of the smart TV to be debugged, and can be independent of whether the smart TV to be debugged can work normally. Under the completion of debugging, not only greatly reduces the labor cost, but also improves the maintenance efficiency of the terminal equipment.
  • the debugging communication module 20 is further configured to receive the control at the client module 10.
  • the upgrade file is returned by the terminal, the upgrade file is transmitted to the smart TV to be debugged, and the smart TV to be debugged is controlled to perform an upgrade operation.
  • the embodiment adds an upgrade operation for solving the fault of the smart TV to be debugged.
  • the following description is only for the difference. Others may refer to the foregoing first embodiment, and details are not described herein again.
  • the technician analyzes and processes the audio and video data and the log data displayed by the control terminal, and after solving the problem, writes an upgrade file that solves the problem of the smart TV to be debugged, that is, the television fault, and is prepared by the control terminal.
  • the upgrade file is sent to the TV.
  • the client module 10 receives the upgrade file from the control terminal and caches it in the storage module. Upon receiving the upgrade file from the control terminal, the client module 10 transmits the received upgrade file to the debug communication module 20.
  • the debug communication module 20 After receiving the upgrade file transmitted by the client module 10, the debug communication module 20 transmits the received upgrade file to the television, and controls the television to perform an upgrade operation to solve the fault problem.
  • a third embodiment of the smart television remote debugging system of the present invention is proposed.
  • the debugging instruction is completed by the preset server to verify the control terminal. Thereafter, the debug command sent by the control terminal is forwarded to the client module 10.
  • the server is added between the smart TV remote debugging system and the control terminal for completing the data forwarding operation and the verification operation.
  • the following description is only for the difference. Others may refer to the foregoing embodiments, and details are not described herein again.
  • the smart TV remote debugging system will automatically log in to the preset server.
  • the technician After receiving the instruction of the salesperson, the technician firstly accesses the preset server through the control terminal for verification. After the verification is passed, the preset server returns a device list including the currently logged-in smart TV remote debugging system to the control terminal, for The technician selects the corresponding smart TV remote debugging system to connect.
  • the control terminal performs the display after receiving the device list returned by the preset server.
  • the device list includes unique identification information such as the MAC address and/or IP address of the smart TV remote debugging system, and is used by the technician to select a smart TV remote debugging system to be connected.
  • the control terminal After receiving the selection operation of the technician, the control terminal transmits the selection information of the technician to the preset server, and the communication connection between the remote debugging system of the smart TV and the control terminal is established by the preset server. At this point, the technician can issue a debugging command to the smart TV remote debugging system through the terminal, and the smart TV remote debugging system can debug the TV.
  • the encryption operation of the transmission data is further increased, and the client module 10 is further configured to encrypt the collected audio and video data and the log data, and then return to the office via the preset server. Said control terminal.
  • the specific encryption method is not specifically limited, and those skilled in the art may select according to actual needs, for example, DES algorithm, 3DES algorithm, TDEA algorithm, Blowfish algorithm, RC5 algorithm, and IDEA may be used.
  • Symmetric encryption algorithms such as algorithms can also use asymmetric encryption algorithms such as RSA algorithm, Elgamal algorithm, knapsack algorithm, Rabin algorithm, DH algorithm and ECC algorithm.
  • the present invention further provides a smart television remote debugging method, which is applied to the smart television remote debugging system shown in FIG. 1 , in conjunction with FIG. 1 and FIG. 3 , corresponding to the first embodiment of the foregoing smart television remote debugging system,
  • the smart TV remote debugging method includes:
  • Step S10 the smart TV remote debugging system receives a debugging instruction sent by the control terminal
  • Step S20 the smart TV remote debugging system sends the received debugging instruction to the smart TV to be debugged for execution;
  • Step S30 the smart TV remote debugging system collects audio and video data and log data when the smart TV to be debugged executes the debugging instruction
  • Step S40 The smart TV remote debugging system returns the collected audio and video data and the log data to the control terminal.
  • the smart TV remote debugging system is a hardware device, which may be a device such as a box or a mobile phone, and the hardware device can simulate a remote computer to control the smart TV to be debugged.
  • the smart TV to be debugged Independent of the smart TV to be debugged, it does not depend on the working status of the smart TV to be debugged, even if the smart TV to be debugged is a simple functional product without a network, such as a CRT TV, a multi-function rice cooker Wait.
  • the following is a description of the TV to be debugged by the smart TV.
  • the salesperson of the television when receiving the fault report of the user, can be instructed to set the smart TV remote debugging system of the present invention beside the TV to be debugged, and the salesperson can connect the smart TV remote debugging system. Enter the Internet and establish a communication connection with the TV, such as connecting the debugging interface of the device communication system to the console port of the TV through the data line. After completing the foregoing operations, the salesperson instructs the remote technician to begin commissioning.
  • the technician After receiving the instructions from the on-site sales personnel, the technician operates the control terminal to establish a communication connection with the smart TV remote debugging system based on the Internet. After the control terminal establishes a communication connection with the device communication system, the technician can deliver the video to the television through the control terminal. Debug instructions.
  • the client module 10 establishes a debug connection based on a serial communication protocol with the smart TV to be debugged, that is, the television.
  • the client module 10 of the smart TV remote debugging system receives the debugging command from the control terminal, and transmits the received debugging command to the debugging communication module 20 when receiving the debugging instruction from the control terminal.
  • the debugging communication module 20 When receiving the debugging instruction transmitted by the client module 10, the debugging communication module 20 sends the received debugging instruction to the television for execution, and sends the instruction information to the collecting module 30 to indicate that it responds to the television while sending the debugging instruction.
  • the debug status of the debug command The debug status of the debug command.
  • the collecting module 30 When receiving the indication information transmitted by the debugging communication module 20, the collecting module 30 starts collecting audio and video data of the television in response to the debugging instruction, and specifically collects video data when the television responds to the debugging instruction by using an image capturing device such as a camera, and outputs audio through a microphone or the like.
  • the collecting device collects audio data when the television responds to the foregoing debugging instruction, and synthesizes the collected video data and audio data into audio and video data.
  • the acquisition module 30 also collects the log data during the response of the television response debug command, and transmits the collected audio and video data to the client module 10 together.
  • the smart TV remote debugging system further includes a storage module (not shown in FIG. 1 ) for buffering the audio and video data collected by the collection module 30 and the log data.
  • the client module 10 After receiving the log data and audio and video data transmitted by the acquisition module 30, the client module 10 transmits the received log data and audio and video data to the control terminal.
  • the received audio and video data and the log data are displayed for analysis and processing by the technician to solve the TV problem.
  • a smart TV remote debugging method is applied to a smart TV remote debugging system.
  • the smart TV remote debugging system is independent of the smart TV to be debugged, and an image and audio collecting device is added to monitor the debugging state of the smart TV to be debugged.
  • the debugging can be completed without depending on whether the smart TV to be debugged can work normally, which not only greatly reduces the labor cost, but also improves the maintenance efficiency of the terminal device.
  • a second embodiment of the smart TV remote debugging method of the present invention is provided.
  • the method further includes:
  • the smart TV remote debugging system Upon receiving the upgrade file returned by the control terminal, the smart TV remote debugging system transmits the upgrade file to the smart TV to be debugged, and controls the smart TV to be debugged to perform an upgrade operation.
  • the embodiment adds an upgrade operation for solving the fault of the smart TV to be debugged.
  • the following description is only for the difference. Others may refer to the foregoing first embodiment, and details are not described herein again.
  • the technician analyzes and processes the audio and video data and the log data displayed by the control terminal, and after solving the problem, writes an upgrade file that solves the problem of the smart TV to be debugged, that is, the television fault, and is prepared by the control terminal.
  • the upgrade file is sent to the TV.
  • the client module 10 receives the upgrade file from the control terminal and caches it in the storage module. Upon receiving the upgrade file from the control terminal, the client module 10 transmits the received upgrade file to the debug communication module 20.
  • the debug communication module 20 After receiving the upgrade file transmitted by the client module 10, the debug communication module 20 transmits the received upgrade file to the television, and controls the television to perform an upgrade operation to solve the fault problem.
  • a third embodiment of the smart TV remote debugging method of the present invention is provided, corresponding to the third embodiment of the foregoing smart television remote debugging system, in the embodiment, the debugging The instruction is forwarded by the preset server to the smart TV remote debugging system after completing the verification of the control terminal.
  • the server is added between the smart TV remote debugging system and the control terminal for completing the data forwarding operation and the verification operation.
  • the following description is only for the difference. Others may refer to the foregoing embodiments, and details are not described herein again.
  • the smart TV remote debugging system will automatically log in to the preset server.
  • the technician After receiving the instruction of the salesperson, the technician firstly accesses the preset server through the control terminal for verification. After the verification is passed, the preset server returns a device list including the currently logged-in smart TV remote debugging system to the control terminal, for The technician selects the corresponding smart TV remote debugging system to connect.
  • the control terminal performs the display after receiving the device list returned by the preset server.
  • the device list includes unique identification information such as the MAC address and/or IP address of the smart TV remote debugging system, and is used by the technician to select a smart TV remote debugging system to be connected.
  • the control terminal After receiving the selection operation of the technician, the control terminal transmits the selection information of the technician to the preset server, and the communication connection between the remote debugging system of the smart TV and the control terminal is established by the preset server. At this point, the technician can issue a debugging command to the smart TV remote debugging system through the terminal, and the smart TV remote debugging system can debug the TV.
  • step S40 includes:
  • the smart TV remote debugging system encrypts the collected audio and video data and the log data, and returns to the control terminal via the preset server.
  • the client module is further configured to encrypt the collected audio and video data and the log data, and then return to the control terminal via the preset server.
  • the specific encryption method is not specifically limited, and those skilled in the art may select according to actual needs, for example, DES algorithm, 3DES algorithm, TDEA algorithm, Blowfish algorithm, RC5 algorithm, and IDEA may be used.
  • Symmetric encryption algorithms such as algorithms can also use asymmetric encryption algorithms such as RSA algorithm, Elgamal algorithm, knapsack algorithm, Rabin algorithm, DH algorithm and ECC algorithm.

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  • Engineering & Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Computer Graphics (AREA)
  • Computer Security & Cryptography (AREA)
  • Debugging And Monitoring (AREA)

Abstract

La présente invention concerne un procédé de débogage à distance d'une télévision intelligente, appliqué à un système de débogage à distance d'une télévision intelligente. Le procédé comprend les étapes suivantes : le système de débogage à distance de télévision intelligente reçoit une instruction de débogage envoyée par un terminal de commande ; le système de débogage à distance de télévision intelligente envoie la commande de débogage reçue à une télévision intelligente à déboguer pour qu'elle exécute un débogage ; le système de débogage à distance de télévision intelligente acquiert des données vidéo-audio et des données de journal de la télévision intelligente à déboguer lorsque la télévision intelligente à déboguer exécute la commande de débogage ; et le système de débogage à distance de télévision intelligente renvoie les données vidéo-audio acquises et les données de journal au terminal de commande. La présente invention concerne également un système de débogage à distance de télévision intelligente. La présente invention peut améliorer l'efficacité de maintien d'un dispositif terminal.
PCT/CN2016/112950 2016-10-14 2016-12-29 Procédé de débogage à distance de télévision intelligente et système de débogage à distance de télévision intelligente WO2018068411A1 (fr)

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CN201610900641.1 2016-10-14
CN201610900641.1A CN106412639A (zh) 2016-10-14 2016-10-14 智能电视远程调试方法及智能电视远程调试系统

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