WO2017114407A1 - 洗衣店系统 - Google Patents

洗衣店系统 Download PDF

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Publication number
WO2017114407A1
WO2017114407A1 PCT/CN2016/112578 CN2016112578W WO2017114407A1 WO 2017114407 A1 WO2017114407 A1 WO 2017114407A1 CN 2016112578 W CN2016112578 W CN 2016112578W WO 2017114407 A1 WO2017114407 A1 WO 2017114407A1
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WO
WIPO (PCT)
Prior art keywords
customer
laundry
information
server
unit
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PCT/CN2016/112578
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English (en)
French (fr)
Inventor
竹中正
林田太一
吉村慎一
Original Assignee
青岛海尔洗衣机有限公司
海尔亚洲株式会社
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Application filed by 青岛海尔洗衣机有限公司, 海尔亚洲株式会社 filed Critical 青岛海尔洗衣机有限公司
Priority to US16/067,104 priority Critical patent/US20190012620A1/en
Priority to CN201680075511.7A priority patent/CN108541282B/zh
Priority to EP16881196.6A priority patent/EP3399094A4/en
Publication of WO2017114407A1 publication Critical patent/WO2017114407A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F34/00—Details of control systems for washing machines, washer-dryers or laundry dryers
    • D06F34/04—Signal transfer or data transmission arrangements
    • D06F34/05—Signal transfer or data transmission arrangements for wireless communication between components, e.g. for remote monitoring or control
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F95/00—Laundry systems or arrangements of apparatus or machines; Mobile laundries 
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/951—Indexing; Web crawling techniques
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F2103/00—Parameters monitored or detected for the control of domestic laundry washing machines, washer-dryers or laundry dryers
    • D06F2103/38—Time, e.g. duration
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F2105/00—Systems or parameters controlled or affected by the control systems of washing machines, washer-dryers or laundry dryers
    • D06F2105/54—Changing between normal operation mode and special operation modes, e.g. service mode, component cleaning mode or stand-by mode
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F2105/00—Systems or parameters controlled or affected by the control systems of washing machines, washer-dryers or laundry dryers
    • D06F2105/58—Indications or alarms to the control system or to the user
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F2105/00—Systems or parameters controlled or affected by the control systems of washing machines, washer-dryers or laundry dryers
    • D06F2105/58—Indications or alarms to the control system or to the user
    • D06F2105/60—Audible signals
    • D—TEXTILES; PAPER
    • D06—TREATMENT OF TEXTILES OR THE LIKE; LAUNDERING; FLEXIBLE MATERIALS NOT OTHERWISE PROVIDED FOR
    • D06F—LAUNDERING, DRYING, IRONING, PRESSING OR FOLDING TEXTILE ARTICLES
    • D06F34/00—Details of control systems for washing machines, washer-dryers or laundry dryers
    • D06F34/28—Arrangements for program selection, e.g. control panels therefor; Arrangements for indicating program parameters, e.g. the selected program or its progress
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/10—Protocols in which an application is distributed across nodes in the network

Definitions

  • the present invention relates to a laundry system that can respond to changes in the content of guidance and services for each user.
  • the laundry system includes: a plurality of laundry facilities (washing machine, clothes dryer), a laundry machine installed in a street, and the like; and a store controller, which is set for each laundry and is installed in the laundry.
  • the laundry equipment is connected in a communicable manner.
  • the laundry system includes a management server and can communicate with a store controller of the laundry via a communication network (for example, a public line network).
  • the store controller of the laundry that is communicable with the server exists in a plurality of laundry shops.
  • the laundry device includes a display device and a voice device in addition to the operation receiving unit, and has a function of guiding by the display device or the voice device in accordance with the operation.
  • the store controller has a function of periodically checking the operation status of a plurality of laundry devices installed in the laundry, and transmitting the operation status and the like to the mobile information terminal of the member in use or transmitting the use case to the server as needed.
  • the personal information management unit manages the personal information that has been registered by the member, and when the user-specific information of the member is received, it is stored and used for various services.
  • a laundry device equipped with a display device installed in a laundry shop can only display a fixed language and a fixed size. Therefore, for users who do not use the language, the display content is not easy to understand, and it is not easy for a high-ranking person to see clearly.
  • the recommendation program, the service information, and the wide are also transmitted through the broadcast in the laundry. Announced, but since these are only fixed content, it is difficult to claim that information is available that meets customer needs.
  • Patent Document 1 Japanese Patent No. 4297834
  • the present invention adopts the following scheme.
  • the laundry system of the present invention is characterized in that it has a server, a plurality of devices, which are equipped in a laundry, and are used for customer service such as guidance and service, and a store controller that can be used with the server and the device. Transmitting and receiving data, each store controller is configured to control the work of the equipment of the laundry, and the store controller has an inquiry unit, and the information recording device owned by the store acquires user-specific information and queries the server.
  • the server includes: a personal information management unit that manages personal information associated with the user-specific information; and a customer-customized response information generating unit that generates and extracts personal information extracted from the personal information management unit based on an inquiry from the store controller Corresponding customer customization response information is sent to the store controller, and the store controller further has a customer customization response processing unit that causes the device to perform for each customer based on customer customized response information received from the server jobs.
  • a part of the equipment in the laundry is a laundry apparatus that operates in a plurality of guiding modes, and the server generates a selection including a guiding mode corresponding to the personal information by the customer customized response information generating section.
  • the customer of the information customizes the response information and sends it to the store controller, and the store controller passes the customer customization response processing unit to cause the The device works in a per-customer boot mode.
  • a part of the devices in the laundry is a content playback device that receives a distribution of content data and provides a service to the viewer to provide an audiovisual environment
  • the server further has a content data management unit that manages the provision to the customer.
  • Content data the server extracts content data corresponding to personal information from the content data management unit, and transmits customer customization response information including the content data to the shop controller by the customer customization response information generating unit
  • the store controller causes the device to play the content data for each customer through the customer customization response processing unit.
  • the shop controller acquires the usage time and sends the time to the server by the operation of the laundry device, and the server according to the use time Extract/edit content data.
  • the information management device is a mobile information terminal that stores user-specific information and is communicable with the store controller, and has a registration requesting unit that is owned by the store controller
  • the registration accepting unit requests the server to register the personal information
  • the content receiving unit receives the distribution of the content data for each customer by the customer customization response processing unit of the store controller.
  • the laundry device is guided by the guidance language corresponding to the nationality, the guide display size corresponding to the age, and the recommendation program, which is easy for the customer to use. .
  • the mobile information terminal registration can be performed during the waiting period, and even if a plurality of people are in the laundry, the content distribution can be performed for each customer.
  • Fig. 1 is a conceptual diagram showing a laundry system according to an embodiment of the present invention.
  • FIG. 2 is a block diagram showing the functions of the same system.
  • FIG. 3 is a diagram showing information registered and managed in the same system.
  • FIG. 4 is a view showing a table for extracting customer-customized response information in the same system.
  • Figure 5 is a block diagram showing the workflow of a laundry apparatus constituting the same system.
  • Fig. 6 is a block diagram showing the workflow of a shop controller constituting the same system.
  • Fig. 7 is a block diagram showing the workflow of a server constituting the same system.
  • FIG. 1 is a conceptual diagram showing a system outline of a laundry system according to an embodiment of the present invention.
  • the laundry system includes: a plurality of laundry facilities 2 (washing machine, clothes dryer), a laundry shop 1 installed in a street, and the like; and a shop controller 3, which is set for each laundry 1 and is installed A plurality of laundry devices 2 within the laundry 1 are communicably connected. Further, the laundry system includes a management server 5, and can communicate with the store controller 3 of the laundry 1 via the communication network 4 (for example, a public line network). It should be noted that the shop controller 3 of the laundry 1 that is communicable with the server 5 exists in a plurality of laundry shops.
  • the laundry device 2 includes a display device 22 and a voice device 23 in addition to the operation accepting unit 21, and has a function of guiding by the display device 22 and the voice device 23 in accordance with the operation.
  • the store controller 3 has an operation status in which the plurality of laundry devices 2 installed in the laundry 1 are periodically checked, and the operation status and the like are transmitted to the member's mobile information terminal (smartphone, The mobile computer or the like 6 transmits the user-specific information ID to the server 5.
  • the member's mobile information terminal smarttphone, The mobile computer or the like 6 transmits the user-specific information ID to the server 5.
  • the server 5 has a function of managing personal information for which member registration has been performed by the personal information management unit 31, and storing it for various services when receiving the user-specific information ID of the member.
  • the present embodiment has a plurality of guiding modes in the laundry device 2, and the display device 24, the voice device 25, which is independent of the laundry device 2, is disposed in the laundry 1, and is prepared in the shop controller 3 in a plurality of modes.
  • it is set in advance so that the customer customization response information can be generated by the server 5 by the user.
  • the information recording card (the magnetic card such as the IC card or the prepaid card) 7 to use the laundry device 2, the personal information inquiry is based on the user-specific information ID.
  • the store controller 3 is transmitted to the server 5, and the server 5 causes the guidance of the devices 22 to 25 or the like in the laundry 1 to become a voice suitable for the customer, a display size, or to pass through the laundry 1 based on the personal information registered in advance.
  • the content played by the display device 24 and the voice device 25 becomes suitable for the customer, or the published movie, music, and the like becomes a content suitable for the customer.
  • Fig. 2 is a functional block diagram showing a configuration for achieving the object.
  • the washing machine 2 is a washing machine and a clothes dryer provided in the laundry 1 and includes the above-described display device 22 and voice device 23 in addition to the operation accepting unit 21, and has a menu and a function of guiding the operation flow
  • the guidance mode holding unit 24 includes a language-based guidance mode, and has a large, medium, and small guidance mode for the display size, and a fast, medium, and slow guidance mode for the speed.
  • the laundry device 2 has an operation time checking unit 27.
  • the operation time check unit 27 has a function of acquiring the use time of the washing machine and the dryer by the operation of the laundry device 2, and transmitting the use time to the shop controller 3 together with the user-specific information ID.
  • the store controller 3 includes an accepting unit 31 that accepts the use of the user together with the user-specific information ID, and an inquiry unit 32 that queries the server 3 for personal information to be described later based on the user-specific information ID;
  • the response processing unit 33 switches the mode of the corresponding device in the laundry device 2, or the distribution content information, when the customer customization response information is received from the server 5.
  • the customer-customized response processing unit 33 outputs the guidance mode information to the corresponding laundry device 2... based on the selection information of the guidance mode, or switches the language for in-store broadcasting to the display device 24 and the voice device 25 as the content playback device in the laundry 1 And output image data, voice data.
  • the server 5 includes a personal information receiving unit 52, a personal information management unit 53, a content data management unit 54, and a customer-customized response information generating unit 55 in addition to the inquiry accepting unit 51.
  • the inquiry accepting unit 51 receives the inquiry request accompanying the user-specific information ID from the inquiry unit 32 of the store controller 3, and extracts the personal information associated with the user-specific information ID from the personal information management unit 53.
  • the personal information management unit 53 registers and manages personal information that has been previously accepted by the personal information receiving unit 52.
  • the personal information includes the address, age, gender, nationality, family members, interests, and the like as shown in (a) of FIG.
  • the registration is received through the network, or from the mobile information terminal 6, or through the paper medium, and the issued user-specific information ID is recorded in the information recording device such as the information recording card 7, the mobile information terminal 6, or the like. Further, at the time of registration, as shown in FIG. 3(b), registration of content information such as music, movies, and dramas is accepted as content desired to be distributed.
  • the personal information management unit 53 registers and manages the above personal information as a file associated with the user specific information ID.
  • the content data management unit 54 manages content data such as music, movies, dramas, and advertisements in association with attribute information such as language, age, gender, and play time.
  • the customer-customized response information generating unit 55 has a table associated with nationality and language, age, display size, guidance speed, and the like, and sets an algorithm for generating and extracting personal information.
  • the corresponding boot mode selection information For example, when the nationality is Japan and the age is 30 to 50, the generated language is Japanese, and the display size is medium, and the display and the speed of the voice are selected. In addition, when the nationality is the United States and the age is 55, the generated language is English, and the display information of the size is large, and the speed of display and speech is slow. Further, an algorithm is provided in which, when the extracted user desires to publish the content shown in (b) of FIG.
  • the attribute data and the operation time of the user among the pre-registered content information are extracted/edited from the content data management unit 54.
  • Corresponding content and generate release data For example, when the user wants music and the operation time is 1 hour, the music data is extracted and edited from the music related to the age and gender.
  • the mobile information terminal 6 adds the functions of the member registration requesting unit 61, the access accepting unit 62, and the content receiving unit 63 by downloading the service providing application in advance.
  • the member registration requesting unit 61 can display the flow from the start to the end of the member registration to the screen, and the above-mentioned personal information, content information, and the like can be registered by the store controller 3 or directly by the information transmission and reception with the server 5 by the waiting period or the like.
  • the access accepting unit 62 is provided such that, in addition to the user who holds the mobile information terminal 6 entering the laundry 1, the store controller 3 queries the server 5 for the user-specific information ID and acquires the customer-customized response information from the server 5, The guidance corresponding to the language, age, and the like is reflected to the display device 24 and the voice device 25, and recommendation information, service information, and the like can also be provided.
  • the mobile information terminal 6 As long as the mobile information terminal 6 is used, even if a plurality of people are in the laundry 1, the distribution of the content can be received for each customer.
  • the server 5 can record the log information in the record of the user-specific information ID of the personal information management unit 53, and enter the store next time.
  • the log information can be used to continue data publishing.
  • FIG. 5 is a flow chart showing the flow executed by the laundry device 2 in the present system
  • FIG. 6 is a flowchart showing the flow executed by the store controller 3
  • FIG. 7 is a flow chart showing the flow executed by the server 5.
  • step S1 After starting to use the device in step S1, the user-specific information ID is acquired in step S2a, the operation time is checked in step S2b, and they are transmitted to the shop controller 4 in step S3, in step S4 enters the reply waiting.
  • the store controller 3 is in a state of waiting for acceptance in step S11, and when called by the laundry device 2, issues a query request to the server 5 using the received user-specific information ID and the operation time in step S12.
  • the server 5 is in a state of waiting for inquiry in step S21, and when there is a query request, the inquiry accepting unit 52 accepts the inquiry request and extracts personal information from the personal information management unit 53 in step S22, and the customer customizes the response information in step S23.
  • the generating unit 55 generates selection information of the guidance mode and returns to the shop controller 3. When the store controller 3 receives the selection information in step S13, the selection information of the received guidance mode is sent to the corresponding laundry device 2... in step S14.
  • the laundry device 2 After receiving the reply in step S4, the laundry device 2 switches the internal setting to the reference in step S5. A corresponding guiding mode among the mode holding sections 26 is guided.
  • the guidance is performed in a language suitable for the user who uses the laundry device 2, the display size, and the like, and it is inconvenient to understand the inconvenience caused by the difference in language, and it is difficult to see the display due to the high level.
  • the server 5 determines in step S24 whether or not there is content registration information in the personal information after step S23. If YES, the customer response information generating unit 55 proceeds from the predetermined algorithm in accordance with the predetermined algorithm.
  • the content data management unit 54 extracts the corresponding content data, and issues it to the store controller 3 in step S26.
  • the store controller 3 stands by after the step S14 in order to distribute the content, and ends the process when receiving the meaning of the content request in the step S24 from the server 5, but when receiving the content data distributed in the step S26 from the server 5, In step S17, the content data is distributed to the display device 24, the voice device 25, and the mobile information terminal 6 as the content playback device, and the content is played to complete the work.
  • the present laundry system is different from the unified service environment of the existing laundry, and can effectively construct an environment suitable for each user's use and a viewing environment that matches the user's hobbies during the waiting period.

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Abstract

一种洗衣店系统，其设计成能按每个使用者来改变引导、服务的内容进行应对。该洗衣店系统具有：服务器（5）；多台设备（2…），配备于洗衣店（1），用于引导、服务等顾客应对；以及店铺控制器（3），能在服务器（5）以及设备（2…）之间收发数据，店铺控制器（3）构成为管控洗衣店（1）的设备（2…）的工作，并且店铺控制器（3）具有查询部（32），该查询部（32）从来店者所拥有的移动信息终端（6）、信息记录卡（7）等获取使用者特定信息并查询服务器（4），服务器（5）具有：个人信息管理部（52），管理与使用者特定信息关联的个人信息；以及顾客定制应对信息生成部（55），根据来自店铺控制器（3）的查询，生成与提取自个人信息管理部（53）的个人信息相应的顾客定制应对信息并发送给店铺控制器（3），店铺控制器（3）还具有顾客定制应对处理部（33），根据从服务器（5）接收的顾客定制应对信息，使设备（2…）按每个顾客进行工作。

Description

洗衣店系统 技术领域
本发明涉及一种洗衣店系统，其能按每个使用者来改变引导、服务的内容进行应对。
背景技术
这种洗衣店系统包括：多个洗衣设备(洗衣机、干衣机)，设置于在街上等经营的洗衣店；以及店铺控制器，按每个洗衣店设置并与设置于洗衣店内的多个洗衣设备以可通信的方式连接。进而，该洗衣店系统具备管理用服务器，能经由通信网(例如公用线路网)与洗衣店的店铺控制器进行通信。与服务器可通信的洗衣店的店铺控制器存在于多个洗衣店。
洗衣设备除了操作受理部，还具备显示装置、语音装置，并具有根据操作来通过显示装置、语音装置进行引导的功能。
店铺控制器具有定期确认设置于洗衣店的多个洗衣设备的运转状况，并根据需要将运转状况等发送给使用中的会员的移动信息终端或将使用情况发送给服务器的功能。
服务器中，由个人信息管理部管理进行了会员注册的个人信息，当接收到会员的使用者特定信息时，就将其储存并用于各种服务。
另外，近年来，一个人生活的高龄者增加，外国观光客也激增，使用洗衣店的机会日益增多，洗衣店数量处于年年增加的趋势。
然而，以往设置于洗衣店的内置有显示装置的洗衣设备只能进行固定语言、固定大小的显示。因此，对于不使用该语言的使用者而言，显示内容不容易理解，对于高齢者而言不容易看清楚。
此外，洗衣设备的运转多为几十分钟～一小时左右，会产生比较长的等待时间，但目前没有特意关切到这一方面。
进而，虽然有时也会通过洗衣店内的广播等发送推荐程序、服务信息、广 告等，但是由于这些也仅仅是固定的内容，因此还很难称得上发布了符合顾客需求的信息。
现有技术文献
专利文献
专利文献1：日本专利第4297834号公报
发明内容
发明所要解决的问题
这样的情况下，迫切期望一种能根据注册的使用者的个人信息、洗衣设备的运转时间，个性化地提供服务的方法。
本发明的目的在于，提供一种解决这些问题的新的洗衣店系统。
用于解决问题的方案
本发明为了实现该目的，采用了以下的方案。
即，本发明的洗衣店系统的特征在于，具有：服务器；多台设备，配备于洗衣店，用于引导、服务等顾客应对；以及店铺控制器，能在与所述服务器以及所述设备之间收发数据，各店铺控制器构成为管控所述洗衣店的设备的工作，并且所述店铺控制器具有查询部，从来店者所拥有的信息记录装置获取使用者特定信息并查询服务器，所述服务器具有：个人信息管理部，管理与使用者特定信息关联的个人信息；以及顾客定制应对信息生成部，根据来自所述店铺控制器的查询，生成与提取自所述个人信息管理部的个人信息相应的顾客定制应对信息，并发送给所述店铺控制器，所述店铺控制器还具有顾客定制应对处理部，根据从所述服务器接收的顾客定制应对信息，使所述设备按每个顾客进行工作。
此外本发明优选的是，所述洗衣店内的部分设备是以多个引导模式进行工作的洗衣设备，所述服务器通过所述顾客定制应对信息生成部，生成与个人信息相应的包括引导模式的选择信息的顾客定制应对信息，并发送给所述店铺控制器，该店铺控制器通过所述顾客定制应对处理部，根据所述选择信息使所述 设备按每个顾客的引导模式进行工作。
此外本发明优选的是，所述洗衣店内的部分设备是内容播放设备，接收内容数据的发布并进行向来店者提供视听环境的服务，所述服务器还具有内容数据管理部，管理提供给顾客的内容数据，所述服务器通过所述顾客定制应对信息生成部，从所述内容数据管理部提取与个人信息相应的内容数据，并将包括该内容数据的顾客定制应对信息发送给所述店铺控制器，该店铺控制器通过所述顾客定制应对处理部，使所述设备按每个顾客播放内容数据。
此外本发明优选的是，所述洗衣店内的另一部分设备是洗衣设备，所述店铺控制器通过所述洗衣设备的操作，获取使用时间并发送给所述服务器，所述服务器根据所述使用时间进行内容数据的提取/编辑。
此外本发明优选的是，所述信息管理装置是存储使用者特定信息并且与所述店铺控制器之间能进行通信的移动信息终端，并具有：注册请求部，通过所述店铺控制器所拥有的注册受理部，请求所述服务器注册个人信息，以及内容接收部，通过所述店铺控制器的顾客定制应对处理部，接收按每个顾客进行的内容数据的发布。
发明效果
根据以上说明的本发明，由于根据从信息记录装置获取的使用者特定信息，从服务器提取与每个顾客相符的信息并使设备工作，因而在服务单一的洗衣店中，能进行以往没有的个性化应对服务。
此外，根据切换洗衣设备的引导模式的本发明，洗衣设备与顾客相匹配地，以与国籍相应的引导语言、与年龄相应的引导显示大小、推荐程序进行引导，对于顾客而言变得容易使用。
此外，根据按使用者切换内容数据的本发明，由于能在等待期间提供适合顾客的视听环境，因此能给顾客提供舒适的等待时间。
此外，只要根据洗衣设备的使用时间提取内容数据，就能提供相对于等待时间不会过量或不足的内容。
此外，只要使用移动信息终端，就能在等待期间进行注册，即使多人在洗衣店中也能进行按每个顾客进行应对的内容发布。
附图说明
图1是表示本发明的一实施方式的洗衣店系统的概念图。
图2是表示同一系统的功能的框图。
图3是表示在同一系统被注册、管理的信息的图。
图4是表示在同一系统提取顾客定制应对信息的表格的图。
图5是表示构成同一系统的洗衣设备的工作流程的框图。
图6是表示构成同一系统的店铺控制器的工作流程的框图。
图7是表示构成同一系统的服务器的工作流程的框图。
附图标记说明
1：洗衣店；2：洗衣设备；3：店铺控制器；5：服务器；6：移动信息终端(信息记录装置)；7：信息记录卡(信息记录装置)；24：显示设备(内容播放设备)；25：显示设备(内容播放设备)；32：查询部；53：个人信息管理部；55：顾客定制应对信息生成部。
具体实施方式
以下，参照附图，对本发明的实施方式进行说明。
图1是表示本发明的一实施方式的洗衣店系统的系统概要的概念图。
该洗衣店系统包括：多个洗衣设备2…(洗衣机、干衣机)，设置于在街上等经营的洗衣店1；以及店铺控制器3，按每个洗衣店1设置，并与设置于洗衣店1内的多个洗衣设备2以可通信的方式连接。进而，该洗衣店系统具备管理用服务器5，能经由通信网4(例如，公用线路网)与洗衣店1的店铺控制器3进行通信。需要说明的是，与服务器5可通信的洗衣店1的店铺控制器3存在于多个洗衣店。
洗衣设备2如图2所示，除了操作受理部21之外，还具备显示装置22、语音装置23，具有根据操作来通过显示装置22、语音装置23进行引导的功能。
店铺控制器3具有定期确认设置于洗衣店1的多个洗衣设备2…的运转状况，并根据需要将运转状况等发送至使用中的会员的移动信息终端(智能手机、 移动计算机等)6，并将使用者特定信息ID发送给服务器5的功能。
服务器5具有由个人信息管理部31管理进行了会员注册的个人信息，并在接收到会员的使用者特定信息ID时，将其储存并用于各种服务的功能。
在这样的普通洗衣店系统中，当洗衣设备2的引导模式单一时，例如对于语言不同的人而言无法理解操作方法等，或者，作为等待时间对策内容仅仅在洗衣店1内设置电视等的话，内容片面且单一，那么对于在较长时间的期间内被一个劲地播放的使用者而言未免太过无聊。
因此，本实施方式在洗衣设备2中具有多个引导模式，并且在洗衣店1内设置独立于洗衣设备2的显示设备24、语音设备25，并在店铺控制器3中以多个模式准备了图像数据、语音数据以便能以多种语言进行店内广播。另一方面，事先设置为能通过服务器5按使用者来生成顾客定制应对信息。而且，在使用者使用作为信息记录装置的移动信息终端6、信息记录卡(IC卡、预付卡等磁卡)7想要使用洗衣设备2…时，根据使用者特定信息ID，个人的信息查询经由店铺控制器3被发送给服务器5，服务器5根据预先注册的个人信息，使得洗衣店1内的设备22～25等的引导变为适合顾客的语音、显示大小，或者使通过洗衣店1内的显示设备24、语音设备25播放的内容变得适合顾客，或者使发布的电影、音乐等服务变成适合顾客的内容。
图2是表示为了实现该目的的结构的功能框图。洗衣设备2是设置于洗衣店1内的洗衣机、干衣机，除了操作受理部21之外，还具备上述的显示装置22、语音装置23，具有菜单、对操作流程进行引导的功能，并且，在引导模式保持部24中，具备按语言的引导模式，对于显示大小而言具备大、中、小引导模式，对于速度而言具备快、中、慢引导模式。此外，洗衣设备2…具有运转时间检查部27。该运转时间检查部27具有通过使用者对洗衣设备2…的操作来获取洗衣机、干衣机的使用时间，并将该使用时间和使用者特定信息ID一起发送给店铺控制器3的功能。
店铺控制器3除了随使用者特定信息ID一起受理使用者的使用的受理部31之外，还具备：查询部32，根据使用者特定信息ID向服务器3查询后述的个人信息；以及顾客定制应对处理部33，在从服务器5接收到了顾客定制应对信息的情况下切换洗衣设备2…中相应的设备的模式或发布内容信息。
顾客定制应对处理部33根据引导模式的选择信息，向相应的洗衣设备2…输出引导模式信息，或者对作为洗衣店1内的内容播放设备的显示装置24、语音装置25切换店内广播用的语言并输出图像数据、语音数据。
服务器5除了查询受理部51，还具备个人信息受理部52、个人信息管理部53、内容数据管理部54、以及顾客定制应对信息生成部55。
查询受理部51从店铺控制器3的查询部32受理与使用者特定信息ID相伴的查询请求，并从个人信息管理部53提取与使用者特定信息ID关联的个人信息。
在个人信息管理部53中，注册、管理有预先由个人信息受理部52受理了注册请求的个人信息。个人信息包括如图3的(a)所示的住址、年龄、性别、国籍、家庭成员、兴趣等。注册通过网络、或从移动信息终端6、或通过纸介质被受理，发行的使用者特定信息ID被记录到信息记录卡7、移动信息终端6等信息记录装置中。此外，注册时，如图3的(b)所示，作为希望发布的内容，受理音乐、电影、电视剧这些内容信息的注册。
个人信息管理部53注册、管理上述的个人信息作为与使用者特定信息ID关联的档案。
内容数据管理部54如图3的(b)所示，将音乐、电影、电视剧、广告等内容数据与语言、年龄、男女等属性信息以及播放时间关联起来进行管理。
顾客定制应对信息生成部55如图4的(a)、(b)所示，具有与国籍和语言、年龄和显示大小/引导速度等关联的表格，并设置如下算法：生成与提取的个人信息相应的引导模式的选择信息。例如，当国籍为日本且年龄为30～50时，生成语言为日语，显示大小为中，显示、语音的速度为中的选择信息。此外，当国籍为美国、年龄为55岁时，生成语言为英语，显示大小为大，显示、语音的速度为慢的选择信息。此外，设置如下算法：在提取的使用者希望发布图3的(b)所示的内容的情况下，从内容数据管理部54提取/编辑预先注册的内容信息当中与使用者的属性、运转时间相应的内容，并生成发布数据。例如，在使用者想要音乐，并且运转时间为1小时的情况下，从与年龄、性别关联的乐曲中提取、编辑乐曲数据。
在移动信息终端6中，通过预先下载服务提供应用程序，加入会员注册请求部61、访问受理部62、以及内容接收部63的功能。
会员注册请求部61能将从会员注册开始到结束的流程显示到画面上，通过店铺控制器3或直接通过与服务器5的信息收发，利用等待期间等注册上述的个人信息、内容信息等。
访问受理部62设置为：除了随着持有该移动信息终端6的使用者走进洗衣店1内，店铺控制器3向服务器5查询使用者特定信息ID并从服务器5获取顾客定制应对信息，并将与语言、年龄等相应的引导反映到显示设备24、语音设备25之外，还能提供推荐信息、服务信息等。
只要使用移动信息终端6，即使多人在洗衣店1中，也能按每个顾客来接收内容的发布。
需要说明的是，具备如下功能：当洗衣设备的运转于电影、电视剧的中途结束时，服务器5能将日志信息记录到个人信息管理部53的使用者特定信息ID的记录中，下次进店时能使用日志信息继续进行数据发布。
图5是表示本系统中洗衣设备2所执行的流程的流程图，图6是表示店铺控制器3所执行的流程的流程图，图7是表示服务器5所执行的流程的流程图。
在洗衣设备2中，当在步骤S1中开始使用设备后，在步骤S2a中获取使用者特定信息ID，在步骤S2b中检查运转时间，在步骤S3中将它们发送给店铺控制器4，在步骤S4中进入答复等待。
店铺控制器3在步骤S11中处于等待受理的状态，当被洗衣设备2呼叫时，在步骤S12中使用接收到的使用者特定信息ID和运转时间对服务器5发出查询请求。
服务器5在步骤S21中处于等待查询的状态，当有查询请求时，在步骤S22中查询受理部52将受理该查询请求并从个人信息管理部53提取个人信息，在步骤S23中顾客定制应对信息生成部55生成引导模式的选择信息，并返回店铺控制器3。当店铺控制器3在步骤S13中接收到该选择信息时，在步骤S14中将接收到的引导模式的选择信息送入相应的洗衣设备2…。
洗衣设备2在步骤S4中接收到答复后，在步骤S5中将内部设定切换至引 导模式保持部26当中相应的引导模式。
由此，以适合使用洗衣设备2的使用者的语言、显示大小等方式进行引导，避免因语言不同导致无法理解的不便、因高齢导致的难以看清显示等这些不便。
另一方面，服务器5在步骤S23之后在步骤S24中判断个人信息当中是否有内容注册信息，在“是”的情况下，在后面的步骤S25中，顾客应对信息生成部55根据规定的算法从内容数据管理部54提取相应的内容数据，在步骤S26中发布给店铺控制器3。
店铺控制器3在步骤S14之后为了分发内容而待机，当从服务器5接收到在步骤S24中没有内容请求的意思时结束处理，但是当从服务器5接收到在步骤S26中发布的内容数据时，在步骤S17中向作为内容播放设备的上述显示设备24、语音设备25、移动信息终端6发布内容数据，使内容播放，完成工作。
因此，位于洗衣店的使用者能在等待期间享受符合自己的爱好的电影、音乐、电视剧等。
如上所述，本洗衣店系统与现有的洗衣店的统一的服务环境不同，能有效地构建适合每个使用者的使用方便的引导环境、与等待期间的使用者的爱好相符的视听环境。
而且，随着这样的对于顾客的便利性的提高，能实现与其他店的差别化、并增加客流量。
此外，由于能发布适合使用者的推荐信息、广告，因此还可以活用于更高效的店铺经営。
以上，虽然对本发明的一实施方式进行了说明，但是各部分的具体结构不局限于上述的实施方式，可以在不脱离本发明的技术精神的范围内进行各种变形。

Claims (5)

  1. 一种洗衣店系统，其特征在于，具有：
    服务器；
    多台设备，配备于洗衣店，用于引导、服务等顾客应对；以及
    店铺控制器，能在与所述服务器以及所述设备之间收发数据，
    所述店铺控制器构成为管控所述洗衣店的设备的工作，并且，
    所述店铺控制器具有查询部，从来店者所拥有的信息记录装置获取使用者特定信息并查询服务器，
    所述服务器具有：个人信息管理部，管理与使用者特定信息关联的个人信息；以及顾客定制应对信息生成部，根据来自所述店铺控制器的查询，生成与提取自所述个人信息管理部的个人信息相应的顾客定制应对信息，并发送给所述店铺控制器，
    所述店铺控制器还具有顾客定制应对处理部，根据从所述服务器接收的顾客定制应对信息，使所述设备按每个顾客进行工作。
  2. 根据权利要求1所述的洗衣店系统，其特征在于，
    所述洗衣店内的部分设备是以多个引导模式进行工作的洗衣设备，
    所述服务器通过所述顾客定制应对信息生成部，生成与个人信息相应的包括引导模式的选择信息的顾客定制应对信息，并发送给所述店铺控制器，该店铺控制器通过所述顾客定制应对处理部，根据所述选择信息使所述设备按每个顾客的引导模式进行工作。
  3. 根据权利要求1所述的洗衣店系统，其特征在于，
    所述洗衣店内的部分设备是内容播放设备，接收内容数据的发布并进行向来店者提供视听环境的服务，
    所述服务器还具有内容数据管理部，管理提供给顾客的内容数据，
    所述服务器通过所述顾客定制应对信息生成部，从所述内容数据管理部提 取与个人信息相应的内容数据，并将包括该内容数据的顾客定制应对信息发送给所述店铺控制器，该店铺控制器通过所述顾客定制应对处理部，使所述设备按每个顾客播放内容数据。
  4. 根据权利要求3所述的洗衣店系统，其特征在于，
    所述洗衣店内的另一部分设备是洗衣设备，
    所述店铺控制器通过所述洗衣设备的操作，获取使用时间并发送给所述服务器，所述服务器根据所述使用时间进行内容数据的提取/编辑。
  5. 根据权利要求3或4所述的洗衣店系统，其特征在于，
    所述信息管理装置是存储使用者特定信息并且与所述店铺控制器之间能进行通信的移动信息终端，并具有：注册请求部，通过所述店铺控制器所拥有的注册受理部，请求所述服务器注册个人信息；以及内容接收部，通过所述店铺控制器的顾客定制应对处理部，接收按每个顾客进行的内容数据的发布。
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JP2017120563A (ja) 2017-07-06
CN108541282B (zh) 2021-08-06

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