WO2015131708A1 - 一种监控终端设备的方法、装置及系统 - Google Patents

一种监控终端设备的方法、装置及系统 Download PDF

Info

Publication number
WO2015131708A1
WO2015131708A1 PCT/CN2015/071483 CN2015071483W WO2015131708A1 WO 2015131708 A1 WO2015131708 A1 WO 2015131708A1 CN 2015071483 W CN2015071483 W CN 2015071483W WO 2015131708 A1 WO2015131708 A1 WO 2015131708A1
Authority
WO
WIPO (PCT)
Prior art keywords
terminal
service parameter
parameter
service
monitoring
Prior art date
Application number
PCT/CN2015/071483
Other languages
English (en)
French (fr)
Inventor
查道庆
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Publication of WO2015131708A1 publication Critical patent/WO2015131708A1/zh

Links

Images

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery

Definitions

  • the present invention relates to the field of communications technologies, and in particular, to a method, device, and system for monitoring a terminal device.
  • the embodiment of the invention provides a method and a device for monitoring a terminal device, so as to solve the problem that the terminal device is interrupted due to its own problem, and the operator is passive and inefficient in responding and handling the fault, and cannot find and handle the fault in time and effectively. problem.
  • the performing the fault recovery or alarm according to the preset policy includes: restoring the health value of the service parameter to the terminal, and/or; displaying the service parameter value in an alarm form to the operator or the user.
  • setting a monitoring attribute of the service parameter of the terminal includes: setting a monitoring attribute of the service parameter according to a TR-069 protocol.
  • the service parameter includes: a parameter name and/or a TR-069 protocol parameter path.
  • an embodiment of the present invention further provides a method for monitoring a terminal device on a terminal side, where the method includes the following steps: setting a monitoring attribute of a service parameter of the terminal according to a configuration parameter delivered by the network management; In the case that the value of the service parameter changes, the change value of the service parameter is reported to the network management.
  • the monitoring attribute of the service parameter of the setting terminal includes: the service parameter may be configured to monitor a change attribute according to a TR-069 protocol.
  • the service parameter includes: a parameter name and/or a TR-069 protocol parameter path.
  • the method further includes: receiving health data of the service parameter that is sent by the network management for recovery.
  • an embodiment of the present invention further provides a method for monitoring a terminal device, where the method includes the following steps: a network management system sends a configuration parameter to a terminal, where the configuration parameter is used to set a service parameter of the terminal.
  • the monitoring attribute the terminal sets a monitoring attribute of the service parameter according to the configuration parameter delivered by the network management; and when the value of the service parameter changes, the terminal reports the service parameter to the network management a change value;
  • the network management system receives the change value of the service parameter; the network management compares the change value of the service parameter with the health data of the service parameter; according to a preset policy, the network management device is configured to the terminal Perform a fault recovery or alarm.
  • an embodiment of the present invention further provides an apparatus for monitoring a terminal device of a network management, the apparatus comprising:
  • the sending module is configured to send the configuration parameter to the terminal, where the configuration parameter is applicable to the setting Setting a monitoring attribute of the service parameter of the terminal;
  • a receiving module configured to receive a change value of a service parameter of the terminal
  • a comparison module configured to compare a change value of the service parameter with health data of the service parameter
  • the processing module is configured to perform fault recovery or alarm on the terminal according to a preset policy.
  • an embodiment of the present invention further provides an apparatus for monitoring a terminal device of a terminal, where the apparatus includes:
  • the setting module is configured to set a monitoring attribute of the service parameter of the terminal according to the configuration parameter delivered by the network management;
  • the reporting module is configured to report the change value of the service parameter to the network management system when the value of the service parameter changes.
  • the device further includes: a receiving module, configured to receive health data of the service parameter sent by the network management for recovery.
  • a system for monitoring a terminal device comprising at least the above-described network management device and terminal device.
  • the embodiment of the present invention further provides a computer program and a carrier thereof.
  • the computer program includes program instructions.
  • the network management device can implement the method for monitoring the terminal device on the network management side.
  • the embodiment of the present invention further provides a computer program and a carrier thereof.
  • the computer program includes program instructions.
  • the terminal device can implement the method for monitoring the terminal device on the terminal side.
  • the embodiment of the present invention solves at least the problem that the terminal device is interrupted due to its own problem, and the operator is passive and inefficient in responding and handling the fault, and cannot find and handle the fault in time and effectively. .
  • the health state of the terminal device can be actively monitored, the operation and maintenance manpower input is saved, and the efficiency of processing the fault and the user satisfaction are improved.
  • FIG. 1 is a flowchart of a method for monitoring a terminal device applied to a network management device according to an embodiment of the present invention
  • FIG. 2 is a flowchart of a method for monitoring a terminal device applied to a terminal according to an embodiment of the present invention
  • FIG. 3 is a flowchart of a method for monitoring a terminal device according to an embodiment of the present invention
  • FIG. 4 is a schematic diagram of an apparatus for monitoring a terminal device applied to a network management device according to an embodiment of the present invention
  • FIG. 5 is a device diagram of a monitoring terminal device applied to a terminal according to an embodiment of the present invention.
  • FIG. 1 is a flowchart of a method for monitoring a terminal device applied to a network management according to an embodiment of the present invention. As shown in FIG. 1, the method includes the following steps:
  • Step S100 The configuration parameter is sent to the terminal, where the configuration parameter is used to set a monitoring attribute of the service parameter of the terminal.
  • the service parameters on the terminal may include parameters related to the daily use of the service by the user, such as a broadband account/password under the broadband service and a voice account password under the voice service, which are all service parameters.
  • a broadband account/password under the broadband service and a voice account password under the voice service, which are all service parameters.
  • the business parameter is the problem value: if the user can not access the Internet using the broadband account test1 and password 123456, the value of the broadband account and password is the problem value.
  • Step S102 Receive a change value of the service parameter.
  • Change value of the service parameter When the service on the terminal fails or updates, changes the service, logs off, or adds the service, the parameter value of the service changes. For example, the user's broadband account becomes test1 and the password becomes 123456. Belongs to the change value.
  • Step S104 comparing the change value of the service parameter with the health data of the service parameter
  • the health data of the business parameters that is, the parameter values reflected by the user when the service is normally used. That is, the standard value required by the relevant network, for example, the broadband account of a user is test, the password is 12345, and the account and password can be used to access the Internet normally, then the health data of the user's broadband account is test, and the health data of the password is 12345.
  • Step S106 Perform fault recovery or alarm according to a preset policy.
  • the method for monitoring the terminal device provided by the embodiment of the present invention is applied to the network management system.
  • the network management device sends the configuration parameter of the related service to the terminal device, and sets the monitoring attribute to enable the fault to occur when the fault occurs.
  • the parameter value changes, it can collect relevant problems in time, compare it with the health data of the business parameters, and get the problem, recover the fault or report the alarm.
  • the method of the embodiment of the invention can enable the network management to actively monitor the health status of the terminal device, save manpower investment in operation and maintenance, and improve the efficiency of handling the fault and the user satisfaction.
  • the health data is obtained by: determining that the terminal successfully services the first time, obtaining health data of the service parameter, determining service update or appending or canceling, and updating the service parameter. Health data.
  • the network management system is responsible for maintaining monitoring data of service parameters on the terminal device.
  • the operator can manually set the health data of the service parameters on the network management system, or obtain the data automatically. For example, when the service is successfully started for the first time on the terminal device, the operator has relevant service parameters for the service record, and the network management system can obtain the health data of the service parameter. Alternatively, when the user updates or adds or cancels the service, the network management acquires the latest parameters of the service, and updates the health data of the service parameter.
  • the NMS can recover or alarm the terminal device according to the preset policy.
  • the network management compares the change value of the service parameter with the health value of the corresponding service parameter, if the change value is not the health data or exceeds the scope of the health data, it indicates that a problem or a fault has occurred.
  • the network administrator knows that a failure has occurred, that is, it has actively discovered the problem.
  • the NMS processes the fault according to the processing policy set by the operator or the user.
  • the network management system may send the health data of the service parameter to the terminal device to perform fault recovery. If you can't recover, you can alarm The way to report to the operator or user, notify the failure to deal with.
  • the network management device sets the monitoring attributes of the service parameters according to the TR-069 protocol.
  • the network management can set the monitoring attributes of the service parameters of the terminal device in multiple ways. For example, the network management can set the monitoring attribute of the service parameter according to the TR-069 protocol.
  • the monitoring attribute is set according to the TR-069 protocol: corresponding to the Notification attribute of the TR069 parameter, and each TR069 parameter has this attribute.
  • the service parameters may include one or a combination of the following: a parameter name and a TR-069 protocol parameter path.
  • the NMS For each or each type of terminal device, the NMS maintains a health parameter of the key parameters and configures the monitoring attributes of the key parameters.
  • the parameter attributes are set to notify the corresponding network management system of the Inform message notification.
  • the monitoring attribute is set based on the TR-069 protocol, and can be reported to the NMS by the terminal device after the value of the service parameter changes. Because the network management device sets the monitoring attribute to the terminal device according to the TR-069 protocol, that is, when the parameter value of the service changes, the related problem can be collected in time, and compared with the health data of the service parameter to obtain the problem, and the fault recovery or report is performed.
  • the police can enable the network management to actively monitor the health status of the terminal equipment, effectively save manpower investment in operation and maintenance, and improve the efficiency of handling faults and user satisfaction.
  • FIG. 2 is a flow chart of a method for monitoring a terminal device applied to a terminal according to an embodiment of the present invention. As shown in FIG. 1, the method may include the following steps:
  • Step S200 Set the monitoring attribute of the service parameter of the terminal according to the configuration parameter delivered by the network management.
  • the monitoring attribute of the set service parameter may include multiple modes.
  • it may be a monitoring attribute that sets a service parameter according to the TR-069 protocol
  • the service parameter may include one or a combination of the following: a parameter name and a TR-069 protocol parameter path.
  • Service parameters The parameters related to the daily use of the service, such as the broadband account/password under the broadband service and the voice account password under the voice service, are all service parameters. Because the monitoring attribute is set for the service parameter, especially according to the monitoring attribute set by the TR-069 protocol, the terminal can determine whether the value of the service parameter has changed.
  • Monitoring attribute of the service parameter corresponding to the Notification attribute of the TR069 parameter, the monitoring attribute of the service parameter is set according to the TR069 parameter.
  • Configuration parameter Set the Notification attribute of the TR069 parameter, set by the Set Parameter Attributes method. For example, set the value of Notification Change to true, and set the value of Notification to 1, which means that the parameter value of the set attribute changes, and needs to be automatically reported to Corresponding remote management system (network management).
  • step S202 when the value of the service parameter changes, the change value of the service parameter is reported to the network management. Determine whether the value of the service parameter changes. In the case of a change, report the change value to the network management.
  • the change value of the service parameter that is, the parameter value changes, for example, the user's broadband account becomes test1, and the password becomes 123456.
  • Question value If the user cannot access the Internet using the broadband account test1 and password 123456, the value of the broadband account and password is the problem value.
  • the method of monitoring the terminal device is applied to the terminal device.
  • the value of the service parameter on the terminal device sets the monitoring attribute.
  • the terminal can actively discover whether the value of the service parameter changes.
  • the terminal finds that the value of the service parameter changes, it can report it to the corresponding network management system.
  • the user equipment is interrupted due to the problem of the terminal device itself, and the terminal device cannot find the fault, so that the maintenance personnel cannot find and handle the fault in time and effectively.
  • the terminal device can actively detect faults and problems and report them to the network management system, which can be timely and effectively provided to the maintenance personnel. Effectively save operation and maintenance manpower input, improve the efficiency of handling failures and user satisfaction.
  • Health data the standard value required by the relevant network.
  • the broadband account of a user is test and the password is 12345. You can use this account and password to access the Internet.
  • the health data of the user's broadband account is test.
  • the health data of the password is 12345.
  • the terminal device can receive the health data sent by the network management system. After the terminal reports the fault and the fault to the NMS, the NMS processes the fault and sends the health data of the service parameter to the terminal device for recovery.
  • the terminal device receives the health data and restores the health status.
  • FIG. 3 is a flowchart of a method for monitoring a terminal device according to an embodiment of the present invention. As shown in FIG. 3, the method may include the following steps:
  • the service parameters on the terminal may include parameters related to the daily use of the service by the user, such as a broadband account/password under the broadband service and a voice account password under the voice service, which are all service parameters.
  • Question value If the user cannot access the Internet using the broadband account test1 and password 123456, the value of the broadband account and password is the problem value.
  • the setting of the monitoring attribute of the service parameter may include multiple modes.
  • the monitoring attribute of the service parameter may be set according to the TR-069 protocol, and the service parameter may include one or a combination of the following: a parameter name and a TR-069 protocol parameter path.
  • Step S302 The terminal sets a monitoring attribute of the service parameter according to the configuration parameter delivered by the network management.
  • the setting of the monitoring attribute of the service parameter may include multiple modes.
  • the monitoring attribute of the service parameter may be set according to the TR-069 protocol, and the service parameter may include one or a combination of the following: a parameter name and a TR-069 protocol parameter path. Because the monitoring attribute is set for the service parameter, the terminal can actively determine whether the value of the service parameter has changed.
  • Configuration parameter Configure the Notification attribute of the TR-069 parameter, set by the Set Parameter Attributes method. For example, set the value of Notification Change to true, and set the value of Notification to 1, which means that the parameter value of the set attribute changes. Reported to the corresponding remote management system (network management).
  • Step S304 The terminal reports a change value to the network management system, when the value of the service parameter changes.
  • the change value of the service parameter that is, the parameter value changes, for example, the user's broadband account changes from test to test1, and the password changes from 12345 to 123456.
  • the service parameter is the broadband account and its password.
  • the change value is the account "test1" and the password "123456".
  • Step S306 The network management system receives a change value of the service parameter.
  • Step S308 The network management compares the change value of the service parameter with the health data of the service parameter
  • Health data of the service parameters that is, the standard value required by the relevant network.
  • the broadband account of a user is test
  • the password is 12345
  • the account and password can be used to access the Internet.
  • the health data of the user's broadband account is test, password.
  • the health data is 12345.
  • the NMS receives the change value of the service parameter reported by the terminal device, and compares the change value with the health data of the service parameter maintained by the NMS. After the comparison, the problem of the service parameter is obtained, and the next step is performed.
  • Step S310 The network management performs fault recovery or alarm according to a preset policy.
  • the network management maintains health data for service parameters on the terminal device, and sets monitoring attributes for service parameters on the terminal device. In this way, once the value of the service parameter changes, the terminal device can actively discover and report it to the network management system.
  • the network management system is responsible for collecting information about the change of the service parameter.
  • the network management device performs corresponding processing measures, including the service parameter.
  • the health value is restored to the terminal device or an alarm is generated and presented to the operator and the user.
  • the method of the embodiment of the invention solves the problem that the operator is passive and less efficient in responding to and handling the fault, and achieves the effect of actively monitoring the health state of the terminal device, effectively saving the manpower of the operation and maintenance, and improving the handling of the fault. Efficiency and user satisfaction.
  • FIG. 4 is a schematic diagram of an apparatus for monitoring a terminal device applied to a network management system according to an embodiment of the present invention; as shown in FIG. 4, the apparatus includes a processor, a program memory, and a data memory, and further includes the following modules:
  • the sending module 40 is configured to send configuration parameters to the terminal, where the configuration parameter is used to set a monitoring attribute of the service parameter of the terminal;
  • the receiving module 42 is configured to receive a change value of the service parameter.
  • the comparing module 44 is adapted to compare the change value of the service parameter with the health data of the service parameter;
  • the processing module 46 is adapted to perform fault recovery or alarm according to a preset policy.
  • the network management device cannot actively discover or receive service faults or problems on the terminal device.
  • the device maintains a health data of a key parameter, and configures a monitoring attribute of the key parameter, that is, the parameter attribute is set to notify the corresponding network management system that the Inform message is notified after the parameter value changes.
  • the device can be reported to the NMS by the terminal device after the value of the service parameter changes.
  • the NMS can collect related problems in time and compare it with the health data of the service parameters to obtain the problem, perform fault recovery or report the alarm.
  • the network management system can actively monitor the health status of the terminal equipment, effectively save the manpower input of operation and maintenance, improve the efficiency of handling the fault, and satisfy the user. degree.
  • FIG. 5 is a device diagram of a monitoring terminal device applied to a terminal according to an embodiment of the present invention; as shown in FIG. 5, the device includes a processor, a program memory, and a data memory, and further includes the following modules:
  • the setting module 50 is configured to set a monitoring attribute of the service parameter according to the configuration parameter delivered by the network management.
  • the reporting module 52 is configured to report the change value to the network management system when the value of the service parameter changes.
  • the apparatus may further include: a receiving module, configured to receive health data of the service parameter recovered by the network management.
  • the terminal device can actively discover whether the value of the service parameter changes. When the value of the service parameter is changed, it can be reported to the corresponding NMS.
  • the user equipment is interrupted due to the problem of the terminal device itself, and the terminal device cannot find the fault, so that the maintenance personnel cannot find and handle the fault in time and effectively.
  • the terminal device can actively detect faults and problems and report them to the network management system, which can be timely and effectively provided to the maintenance personnel. Effectively save manpower investment in operation and maintenance, improve the efficiency of handling failures and user satisfaction.
  • a system for monitoring a terminal device which system may include: the device applied to the network management device shown in FIG. 4 and the device applied to the terminal device shown in FIG. 5.
  • modules and units involved in the embodiments of the present invention may be implemented by software or by hardware.
  • the apparatus or system for monitoring the terminal device described in the foregoing apparatus or system embodiment corresponds to the foregoing method embodiment, and the specific implementation process has been described in detail in the method embodiment, and details are not described herein again.
  • a system for monitoring a terminal device may include a network management system and a terminal device.
  • the NMS maintains health data for service parameters on the terminal device and sets monitoring attributes for service parameters on the terminal device. In this way, business participation The value of the number changes, the terminal device can actively discover and report to the network management system.
  • the network management system collects the information about the change of the service parameters.
  • the network management system performs corresponding processing measures, including restoring the health value of the service parameter to The terminal device or the generated alarm is presented to the operator and the user.
  • An embodiment of the present invention further provides an implementation manner, which may include the following steps:
  • Step 1 The network management system identifies the relevant service parameters on the terminal device.
  • the service parameters are related to the daily service usage of the user. For example, the broadband account/password under the broadband service and the voice account password under the voice service are all service parameters.
  • the NMS identifies the service parameters on the corresponding terminal device. If the parameter needs to be monitored, the configuration parameter is sent to the terminal device.
  • Step 2 When the terminal device is successfully opened for the first time, the NMS records the health data of the service parameter, and the NMS sets the monitoring attribute of the service parameter on the terminal device according to the TR-069 protocol.
  • the monitoring attribute the Notification attribute corresponding to the TR069 parameter, each TR069 Parameters have this property.
  • the service parameter values are recorded by the network management system, and the health data of a service parameter value is maintained. It is used to compare and judge whether the service parameters have problems and to restore the health data. To the terminal device.
  • the monitoring attribute of the configuration service parameter that is, the setting parameter attribute, needs to report the corresponding network management system to notify the corresponding network management system after the parameter value changes;
  • Step 3 When the terminal device implements service update, append, or service logout, the NMS updates the health data of the corresponding service parameter.
  • the health data is the standard value required by the current network. For example, the broadband account of a user is test, and the password is 12345. Use this account and password to access the Internet normally, then the health data for the user's broadband account is test, and the password health data is 12345.
  • Step 4 When the service parameters on the terminal device change, the terminal device actively reports the change value to the NMS.
  • the change value that is, the parameter value changes.
  • the user's broadband account becomes test1 and the password becomes 123456.
  • Step 5 The network management compares the changed value of the reported service parameters with the health data, and records the problem value.
  • Question value If the user cannot access the Internet using the broadband account test1 and password 123456, the value of the broadband account and password is the problem value.
  • Step 6 According to the pre-defined processing policy, the NMS can restore the health value to the terminal device, or display the problem parameter to the operation and maintenance personnel in the form of an alarm, and wait for subsequent processing.
  • Step 7 After the fault is processed, choose to continue monitoring or cancel monitoring.
  • the health data of the service parameter on the terminal device is maintained by the network management device, and the monitoring attribute is set for the terminal device, in particular, based on the TR-069 protocol. In this way, the value of the service parameter changes, and the terminal device can actively discover and report to the network management system.
  • the network management system is responsible for collecting information about the change of the service parameter.
  • the network management device performs corresponding processing measures, including the health of the service parameter.
  • the value is restored to the terminal device or an alarm is generated and presented to the operator and the user.
  • all or part of the steps of the above embodiments may also be implemented by using an integrated circuit. These steps may be separately fabricated into individual integrated circuit modules, or multiple modules or steps may be fabricated into a single integrated circuit module. achieve. Thus, the invention is not limited to any specific combination of hardware and software.
  • the devices/function modules/functional units in the above embodiments may be implemented by a general-purpose computing device, which may be centralized on a single computing device or distributed over a network of multiple computing devices.
  • each device/function module/functional unit in the above embodiment When each device/function module/functional unit in the above embodiment is implemented in the form of a software function module and sold or used as a stand-alone product, it can be stored in a computer readable storage medium.
  • the above mentioned computer readable storage medium may be a read only memory, a magnetic disk or an optical disk or the like.
  • a scheme for monitoring a terminal device by transmitting a configuration parameter of a monitoring attribute of a monitoring terminal service parameter to a terminal, monitoring a health state of the service parameter of the terminal, when a service parameter of the monitored terminal occurs
  • the network management system can perform fault recovery or alarm on the terminal according to the preset policy. This saves manpower investment in operation and maintenance, improves the efficiency of handling faults, and improves user satisfaction.

Abstract

一种监控终端设备的方法、装置及系统。监控终端设备的方法包括：下发配置参数至终端，其中，所述配置参数用于设置所述终端的业务参数的监控属性；根据所述配置参数，设置终端业务参数的监控属性；在所述业务参数值变化的情况下，所述终端给所述网管上报所述业务参数的变化值；所述网管接收所述业务参数的变化值，将所述业务参数的变化值与所述业务参数的健康数据进行对比，根据预先设置的策略对所述终端进行故障恢复或告警。通过本发明实施例，可以主动监控终端设备的健康状态，节省运营维护的人力投入，提高处理故障的效率以及用户满意度。

Description

一种监控终端设备的方法、装置及系统 技术领域
本发明涉及通信技术领域，尤其涉及一种监控终端设备的方法、装置及系统。
背景技术
运营商固网业务发展迅速，终端设备的使用率越来越高，用户群也越来越大，按照国内电信以省份为单位的管理模式统计，已经达到百万级规模。随着用户基数不断增加，为了保障用户可以稳定正常地使用业务，运营商需要投入更多的运维人力来响应故障。
传统的运维流程中，对于用户日常使用业务过程中出现的问题，需要用户自主报障，由运营维护人员针对终端设备以及相关网络等进行各项常规诊断，分析定位故障原因，进而完成故障的修复。
现有运营维护流程中，存在因终端设备自身问题导致用户业务中断，运营商不能及时有效地发现和处理故障等问题，运营商在响应和处理故障时被动，效率低。因此，有待改进。
发明内容
本发明实施例提供了一种监控终端设备的方法和装置，以解决终端设备因自身问题导致用户业务中断，运营商在响应和处理故障时被动，效率低,不能及时有效的发现和处理故障的问题。
根据本发明一方面，本发明实施例提供了一种网管监控终端设备的方法，该方法包括以下步骤：下发配置参数至终端，其中，所述配置参数用于设置所述终端的业务参数的监控属性；接收所述终端发送的所述业务参数的变化值；将所述业务参数的变化值与所述业务参数的健康数据进行对比；根据预先设置的策略对所述终端进行故障恢复或告警。
可选地，获取所述业务参数的健康数据方式包括：确定终端首次开通业 务成功，获取所述业务参数的健康数据；和/或，确定业务更新或者追加或者注销，更新所述业务参数的健康数据。
可选地，所述根据预先设置的策略进行故障恢复或告警包括：将所述业务参数的健康值恢复给终端，和/或；将所述业务参数值以告警形式展现给运营商或用户。
可选地，设置所述终端的业务参数的监控属性包括：根据TR-069协议设置所述业务参数的监控属性。
可选地，所述业务参数包括：参数名和/或TR-069协议参数路径。
根据本发明另一方面，本发明实施例还提供了一种在终端侧监控终端设备的方法，该方法包括以下步骤：根据网管下发的配置参数，设置终端的业务参数的监控属性；在所述业务参数值变化的情况下，上报所述业务参数的变化值至所述网管。
可选地，所述设置终端的业务参数的监控属性包括：所述业务参数可以根据TR-069协议设置监控变化属性。
可选地，所述业务参数包括：参数名和/或TR-069协议参数路径。
可选地，该方法还包括：接收所述网管发送的、用于恢复的所述业务参数的健康数据。
根据本发明另一方面，本发明实施例还提供一种监控终端设备的方法，该方法包括以下步骤：网管下发配置参数至终端，其中，所述配置参数用于设置所述终端的业务参数的监控属性；根据所述网管下发的所述配置参数，所述终端设置业务参数的监控属性；在所述业务参数值变化的情况下，所述终端给所述网管上报所述业务参数的变化值；所述网管接收所述业务参数的变化值；所述网管将所述业务参数的变化值与所述业务参数的健康数据进行对比；根据预先设置的策略，所述网管对所述终端进行故障恢复或告警。
根据本发明的一方面，本发明实施例还提供了一种应用于网管的监控终端设备的装置，该装置包括：
下发模块，设置为下发配置参数至终端，其中，所述配置参数适用于设 置所述终端的业务参数的监控属性；
接收模块，设置为接收所述终端的业务参数的变化值；
对比模块，设置为将所述业务参数的变化值与所述业务参数的健康数据进行对比；
处理模块，设置为根据预先设置的策略对所述终端进行故障恢复或告警。
根据本发明的另一方面，本发明实施例还提供了一种应用于终端的监控终端设备的装置，该装置包括：
设置模块，设置为根据网管下发的配置参数，设置终端的业务参数的监控属性；
上报模块，设置为在所述业务参数值变化的情况下，向所述网管上报所述业务参数的变化值。
可选地，该装置还包括：接收模块，设置为接收所述网管发送的用于恢复的所述业务参数的健康数据。
根据本发明的另一方面，还提供了一种监控终端设备的系统，该系统至少包括上述网管装置和终端装置。
本发明实施例还提供一种计算机程序及其载体，该计算机程序包括程序指令，当该程序指令被网管设备执行时，使得该网管设备可实施上述的网管侧监控终端设备的方法。
本发明实施例还提供一种计算机程序及其载体，该计算机程序包括程序指令，当该程序指令被终端设备执行时，使得该终端设备可实施上述的终端侧监控终端设备的方法。
本发明实施例通过设置终端的业务参数的监控属性，至少解决了终端设备因自身问题导致用户业务中断，运营商在响应和处理故障时被动，效率低,不能及时有效的发现和处理故障的问题。通过本发明实施例的技术方案，可以主动监控终端设备的健康状态，节省运维人力投入，提高处理故障的效率以及用户满意度。
附图概述
图1是根据本发明实施例的一种应用于网管的监控终端设备方法的流程图；
图2是根据本发明实施例的一种应用于终端的监控终端设备方法的流程图；
图3是根据本发明实施例的一种监控终端设备方法的流程图；
图4是根据本发明实施例的一种应用于网管的监控终端设备的装置示意图；
图5是根据本发明实施例的一种应用于终端的监控终端设备的装置图。
本发明的较佳实施方式
下文中将结合附图对本发明的实施例进行详细说明。需要说明的是，在不冲突的情况下，本申请中的实施例及实施例中的特征可以相互组合。并且，虽然在流程图中示出了逻辑顺序，但是在某些情况下，可以以不同于此处的顺序执行所示出或描述的步骤。
图1是根据本发明实施例的一种应用于网管的监控终端设备方法的流程图。如图1所示，该方法包括如下步骤：
步骤S100：下发配置参数至终端，其中，所述配置参数用于设置所述终端的业务参数的监控属性；
终端上的业务参数可以包括与用户日常使用业务相关的参数，比如宽带业务下的宽带帐号/密码、语音业务下的语音帐号密码，都属于业务参数。在日常运营维护过程中，用户的业务会出现各种各样样的故障。体现在业务参数就是问题值：如果用户使用宽带帐号test1和密码123456不能上网，那么宽带帐号和密码的值就是问题值。
步骤S102：接收所述业务参数的变化值；
业务参数的变化值：当终端上的业务出现故障或者更新、更改业务、注销、追加业务时，业务的参数值会发生变化，比如用户的宽带帐号变成了test1，密码变成了123456，均属于变化值。
步骤S104：将所述业务参数的变化值与所述业务参数的健康数据进行对比；
业务参数的健康数据，即用户正常使用业务时体现的参数值。即相关网络要求的标准值，比如某用户的宽带帐号是test，密码是12345，使用这个帐号和密码可以正常上网，那么对于该用户宽带帐号的健康数据是test，密码的健康数据是12345。
步骤S106：根据预先设置的策略进行故障恢复或告警。
在相关技术中，对于用户日常使用业务过程中出现的问题，需要用户自主报障，维护人员手动进行检测，网管不能及时发现故障以及上报警告并进行处理。将本发明实施例提供的监控终端设备的方法应用于网管上，由于网管对终端设备下发了相关业务的配置参数，并对其设置了监控属性，使之在故障和问题发生时，即业务的参数值发生变化时，能够及时收集相关问题，与业务参数的健康数据进行对比，得出问题所在，进行故障恢复或上报告警。本发明实施例的方法可以使网管主动监控终端设备健康状态，节省运营维护的人力投入，提高处理故障的效率以及用户满意度。
在可选实施过程中，所述健康数据通过以下至少之一的方式获取：确定终端首次开通业务成功，获取所述业务参数的健康数据；确定业务更新或者追加或者注销，更新所述业务参数的健康数据。
网管负责维护终端设备上业务参数的监控数据。运营商可以在网管上手动设置该业务参数的健康数据，也可以自动获取。例如，在终端设备上首次开通业务成功时，运营商对该业务记录有相关业务参数，网管可以获得该业务参数的健康数据。或者，用户在业务更新或者追加或者注销时，网管获取该业务的最新参数，更新所述业务参数的健康数据。
在可选实施过程中，网管可以根据预先设置的策略，对终端设备进行故障恢复或告警。在网管将业务参数的变化值与对应的业务参数健康值进行对比后，如果变化值不是健康数据或者超出了健康数据的范围，则说明出现了问题或故障。此时，网管知道发生了故障，即主动发现了问题。根据运营商或用户事先设置的处理策略，网管对故障进行处理。可以是网管将该业务参数的健康数据发送给终端设备，进行故障恢复。如果无法恢复，则可以报警 的方式上报运营商或者用户，通知出现了故障进行处理。
在可选的实施过程中，网管根据TR-069协议设置业务参数的监控属性。网管对终端设备的业务参数设置监控属性可以包括多种方式。例如可以是网管根据TR-069协议设置业务参数的监控属性。根据TR-069协议设置监控属性：对应TR069参数的Notification属性，每个TR069参数都有这个属性。该业务参数可以包括以下之一或者其组合：参数名和TR-069协议参数路径。
对于每台或者每种类型终端设备，网管中维护一份关键参数的健康数据，同时配置关键参数的监控属性，即设置参数属性为参数值发生变化后需要上报Inform消息通知对应的网管系统。基于TR-069协议设置监控属性，在业务参数值发生变化后可以由终端设备主动上报给网管。由于网管根据TR-069协议对终端设备设置了监控属性，即业务的参数值发生变化时，能够及时收集相关问题，与业务参数的健康数据进行对比，得出问题所在，进行故障恢复或上报告警，可以使网管主动监控终端设备健康状态，有效地节省运营维护的人力投入，提高处理故障的效率以及用户满意度。
图2是根据本发明实施例的一种应用于终端的监控终端设备方法的流程图。如图1所示，该方法可以包括如下步骤：
步骤S200:根据网管下发的配置参数，设置终端的业务参数的监控属性；可选地，该设置业务参数的监控属性可以包括多种方式。例如，可以是根据TR-069协议设置业务参数的监控属性，该业务参数可以包括以下之一或者其组合：参数名和TR-069协议参数路径。
业务参数：同用户日常使用业务相关的参数，比如宽带业务下的宽带帐号/密码、语音业务下的语音帐号密码，都属于业务参数。由于对业务参数设置了监控属性，尤其是根据TR-069协议设置的监控属性，终端可以判断该业务参数值是否发生了变化。
业务参数的监控属性：对应TR069参数的Notification属性，即会根据TR069参数设置该业务参数的监控属性。配置参数：即配置TR069参数的Notification属性，通过Set Parameter Attributes方法设置，比如将Notification Change的值设置为true，Notification的值设置为1，即代表被设置属性的参数值发生变化，需要自动上报给对应的远程管理系统(网管)。
步骤S202：在所述业务参数值变化的情况下，上报所述业务参数的变化值至网管。判断业务参数值是否发生变化，在变化的情况下，上报变化值给网管。业务参数的变化值：即参数值发生变化，比如用户的宽带帐号变成了test1，密码变成了123456。问题值：如果用户使用宽带帐号test1和密码123456不能上网，那么宽带帐号和密码的值就是问题值。
根据本实施例，将该监控终端设备的方法应用于终端设备上。由于终端设备上的业务参数值设置了监控属性，在通过设置业务参数的监控属性，可以使终端主动发现所述业务参数值是否发生变化。当终端发现业务参数值变化时，可以主动上报给对应的网管。相关技术中，因终端设备自身问题导致用户业务中断，终端设备不能发现故障的问题所在，使维护人员不能及时有效的发现和处理故障。通过该实施例，根据业务参数的监控属性，终端设备可以主动发现故障和问题，上报给网管，可以及时有效地提供给维护人员。有效地节省运维人力投入，提高处理故障的效率以及用户满意度。
可选地，接收所述网管发送的、用于恢复的所述业务参数的健康数据。健康数据：即相关网络要求的标准值，比如某用户的宽带帐号是test，密码是12345，使用这个帐号和密码可以正常上网，那么对于该用户宽带帐号的健康数据是test，密码的健康数据是12345。终端设备可以接收网管给其下发的健康数据。即终端给网管上报故障和问题后，网管做出恢复故障的处理，向终端设备下发该业务参数的健康数据，进行恢复。终端设备接收该健康数据，恢复健康状态。通过该实施例，在发现故障后，根据预先设置的策略，可以主动地处理一部分故障和问题，节省了人力和成本，提高了维护效率。
图3是根据本发明实施例的一种监控终端设备方法的流程图。如图3所示，该方法可以包括如下步骤：
步骤S300:网管下发配置参数至终端，其中，所述配置参数用于设置所述终端的业务参数的监控属性；
终端上的业务参数可以包括与用户日常使用业务相关的参数，比如宽带业务下的宽带帐号/密码、语音业务下的语音帐号密码，都属于业务参数。问题值：如果用户使用宽带帐号test1和密码123456不能上网，那么宽带帐号和密码的值就是问题值。
可选地，该设置业务参数的监控属性可以包括多种方式。例如可以是根据TR-069协议设置业务参数的监控属性，该业务参数可以包括以下之一或者其组合：参数名和TR-069协议参数路径。
步骤S302：根据所述网管下发的所述配置参数，所述终端设置业务参数的监控属性；
可选地，该设置业务参数的监控属性可以包括多种方式。例如可以是根据TR-069协议设置业务参数的监控属性，该业务参数可以包括以下之一或者其组合：参数名和TR-069协议参数路径。由于对业务参数设置了监控属性，终端可以主动判断该业务参数值是否发生了变化。
配置参数：即配置TR-069参数的Notification属性，通过Set Parameter Attributes方法设置，比如将Notification Change的值设置为true，Notification的值设置为1，即代表被设置属性的参数值发生变化，需要自动上报给对应的远程管理系统(网管)。
步骤S304：在所述业务参数值变化的情况下，所述终端给所述网管上报变化值；
业务参数的变化值：即参数值发生变化，比如用户的宽带帐号从test变成了test1，密码从12345变成了123456。该业务参数即是宽带帐号及其密码，变化值即帐号“test1”，密码“123456”。
步骤S306：所述网管接收所述业务参数的变化值；
步骤S308：所述网管将所述业务参数的变化值与所述业务参数的健康数据进行对比；
业务参数的健康数据：即相关网络要求的标准值，比如某用户的宽带帐号是test，密码是12345，使用这个帐号和密码可以正常上网，那么对于该用户宽带帐号的健康数据是test，密码的健康数据是12345。
网管接收到终端设备上报的业务参数的变化值，并将该变化值与网管维护的业务参数的健康数据进行对比，对比后得出业务参数的问题所在，并进行下一步操作。
步骤S310：根据预先设置的策略，所述网管进行故障恢复或告警。
相关技术中，用户日常使用业务过程中出现的问题，需要用户自己主动上报故障和问题，再由运营维护人员针对终端设备以及相关网络等进行各项常规诊断，分析定位故障原因，进而完成故障的修复。从整个过程看，运营商在响应和处理故障时比较被动，效率较低。根据本实施例提供的一种监控终端设备的方法，网管维护对终端设备上业务参数的健康数据，并对终端设备上的业务参数设置监控属性。这样，业务参数的值一旦发生变化，终端设备能够主动发现并上报给网管，网管负责收集该业务参数变化的信息，根据事先定义的相关策略，网管做出相应的处理措施，包括将业务参数的健康值恢复给终端设备或者产生告警呈现给运营商和用户。本发明实施例的方法，解决了运营商在响应和处理故障时比较被动，效率较低的问题，达到了主动监控终端设备健康状态的效果，有效地节省了运维人力投入，提高处理故障的效率以及用户满意度。
图4是根据本发明实施例的一种应用于网管的监控终端设备的装置示意图；如图4所示，该装置包括处理器、程序存储器和数据存储器，还包括如下模块：
下发模块40，适用于下发配置参数至终端，其中，所述配置参数用于设置所述终端的业务参数的监控属性；
接收模块42，是用于接收所述业务参数的变化值；
对比模块44，适用于将所述业务参数的变化值与所述业务参数的健康数据进行对比；
处理模块46，适用于根据预先设置的策略进行故障恢复或告警。
相关技术中，网管设备并不能主动发现或者接收终端设备上的业务故障或问题。根据本实施例提供的装置，所述装置中维护一份关键参数的健康数据，同时配置关键参数的监控属性，即设置参数属性为参数值发生变化后需要上报Inform消息通知对应的网管系统。通过对业务参数设置监控属性，在业务参数值发生变化后可以由终端设备主动上报给网管。网管在业务的参数值发生变化时，能够及时收集相关问题，与业务参数的健康数据进行对比，得出问题所在，进行故障恢复或上报告警。可以使网管主动监控终端设备健康状态，有效地节省运营维护人力投入，提高处理故障的效率以及用户满意 度。
图5是根据本发明实施例的一种应用于终端的监控终端设备的装置图；如图5所示，该装置包括处理器、程序存储器和数据存储器，还包括如下模块：
设置模块50，适用于根据网管下发的配置参数，设置业务参数的监控属性；
上报模块52，适用于在业务参数值变化的情况下，向网管上报变化值。
可选地，该装置还可以包括：接收模块，适用于接收所述网管恢复的所述业务参数的健康数据。
根据本实施例，由于对终端装置上的业务参数值设置了监控属性，可以使终端装置主动发现所述业务参数值是否发生变化。当发现业务参数值变化时，可以主动上报给对应的网管。相关技术中，因终端设备自身问题导致用户业务中断，终端设备不能发现故障的问题所在，使维护人员不能及时有效的发现和处理故障。通过该实施例，根据业务参数的监控属性，终端设备可以主动发现故障和问题，上报给网管，可以及时有效地提供给维护人员。有效地节省运营维护的人力投入，提高处理故障的效率以及用户满意度。
根据本发明另一方面，还提供了一种监控终端设备的系统，该系统可以包括：图4所示的应用于网管的装置和图5所示的应用于终端设备的装置。
需要说明的是，本发明的实施例中所涉及到的模块、单元可以通过软件的方式实现，也可以通过硬件的方式来实现。上述装置或系统实施例中描述的监控终端设备的装置或系统对应于上述的方法实施例，其具体的实现过程在方法实施例中已经进行过详细说明，在此不再赘述。
相关技术中，用户日常使用业务过程中出现的问题，需要用户自己主动上报故障和问题，再由运维人员针对终端设备以及相关网络等进行各项常规诊断，分析定位故障原因，进而完成故障的修复。从整个过程看，运营商在响应和处理故障时比较被动，效率较低。根据本实施例提供的一种监控终端设备的系统，该系统可以包括网管和终端设备。网管维护对终端设备上业务参数的健康数据，并对终端设备上的业务参数设置监控属性。这样，业务参 数的值发生变化，终端设备能够主动发现并上报给网管，网管负责收集该业务参数变化的信息，根据事先定义的相关策略，网管做出相应的处理措施，包括将业务参数的健康值恢复给终端设备或者产生告警呈现给运营商和用户。通过本发明实施例，解决了上述问题，达到了主动监控终端设备健康状态的效果，有效地节省了运维人力投入，提高处理故障的效率以及用户满意度。
为了使本发明实施例的技术方案和实现方法更加清楚，下面将结合示例性实施例对其实现过程进行详细描述。
本发明实施例还提供了一种实施方式，可以包括如下步骤：
步骤一：网管识别出终端设备上相关的业务参数；业务参数：同用户日常使用业务相关的参数，比如宽带业务下的宽带帐号/密码、语音业务下的语音帐号密码，都属于业务参数。网管识别与之对应终端设备上的业务参数，如果需要对该参数进行监控，即下发该配置参数给终端设备。
步骤二：终端设备首次开通业务成功时，网管记录该业务参数的健康数据，同时网管根据TR-069协议设置终端设备上业务参数的监控属性；监控属性：对应TR069参数的Notification属性，每个TR069参数都有这个属性。
鉴于用户首次开通业务，我们认为该业务参数均是正常的，业务参数值通过网管记录下来，维护一个业务参数值的健康数据，用于对比判断业务参数是否出现了问题以及用来后续恢复健康数据给终端设备。
所述配置业务参数的监控属性，即设置参数属性为参数值发生变化后需要上报Inform消息通知对应的网管系统；
步骤三：终端设备实现业务更新、追加或者业务注销成功时，网管更新对应的业务参数的健康数据；健康数据：即现网要求的标准值，比如某用户的宽带帐号是test，密码是12345，使用这个帐号和密码可以正常上网，那么对于该用户宽带帐号的健康数据是test，密码的健康数据是12345。
步骤四：终端设备上的业务参数发生变化时，终端设备主动上报变化值给网管；变化值：即参数值发生变化，比如用户的宽带帐号变成了test1，密码变成了123456。
步骤五：网管将上报的业务参数的变化值于健康数据进行比对，记录问题值。问题值：如果用户使用宽带帐号test1和密码123456不能上网，那么宽带帐号和密码的值就是问题值。
步骤六：根据事先定义的处理策略，网管可以将健康值恢复给终端设备，也可以将问题参数以告警形式展现给运维人员，等待后续处理。
步骤七：故障处理完毕后，选择继续监控或者取消监控。
传统的运维流程中，对于用户日常使用业务过程中出现的问题，需要用户自主报障，由运维人员针对终端设备以及相关网络等进行各项常规诊断，分析定位故障原因，进而完成故障的修复。从整个过程看，运营商在响应和处理故障时比较被动，效率较低。根据本发明实施例提供的监控终端设备的方法，通过网管维护对终端设备上业务参数的健康数据，并对终端设备，尤其是基于TR-069协议设置监控属性。这样，业务参数的值发生变化，终端设备能够主动发现并上报给网管，网管负责收集该业务参数变化的信息，根据事先定义的相关策略，网管做出相应的处理措施，包括将业务参数的健康值恢复给终端设备或者产生告警呈现给运营商和用户。通过本发明实施例，解决了上述问题，达到了主动监控终端设备健康状态的效果，节省运维人力投入，提高处理故障的效率以及用户满意度。
本领域普通技术人员可以理解上述实施例的全部或部分步骤可以使用计算机程序流程来实现，所述计算机程序可以存储于一计算机可读存储介质中，所述计算机程序在相应的硬件平台上(如系统、设备、装置、器件等)执行，在执行时，包括方法实施例的步骤之一或其组合。
可选地，上述实施例的全部或部分步骤也可以使用集成电路来实现，这些步骤可以被分别制作成一个个集成电路模块，或者将它们中的多个模块或步骤制作成单个集成电路模块来实现。这样，本发明不限制于任何特定的硬件和软件结合。
上述实施例中的各装置/功能模块/功能单元可以采用通用的计算装置来实现，它们可以集中在单个的计算装置上，也可以分布在多个计算装置所组成的网络上。
上述实施例中的各装置/功能模块/功能单元以软件功能模块的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。上述提到的计算机可读取存储介质可以是只读存储器，磁盘或光盘等。
任何熟悉本技术领域的技术人员在本发明揭露的技术范围内，可轻易想到变化或替换，都应涵盖在本发明的保护范围之内。因此，本发明的保护范围应以权利要求所述的保护范围为准。
工业实用性
本发明实施例提供的一种监控终端设备的方案，通过下发监控终端业务参数的监控属性的配置参数至终端，监控所述终端的业务参数的健康状态，当被监控的终端的业务参数发生变化时，网管可以及时根据预先设置的策略对所述终端进行故障恢复或告警，可以节省运营维护的人力投入，提高处理故障的效率以及用户满意度。

Claims (18)

  1. 一种网管监控终端设备的方法，包括：
    下发配置参数至终端，其中，所述配置参数用于设置所述终端的业务参数的监控属性；
    接收所述终端发送的所述业务参数的变化值；
    将所述业务参数的变化值与所述业务参数的健康数据进行对比；
    根据预先设置的策略对所述终端进行故障恢复或告警。
  2. 根据权利要求1所述的方法，其中，获取所述业务参数的健康数据的方式包括：
    确定终端首次开通业务成功，获取所述业务参数的健康数据；和/或，
    确定业务更新或者追加或者注销，更新所述业务参数的健康数据。
  3. 根据权利要求1所述的方法，其中，所述根据预先设置的策略进行故障恢复或告警包括：
    将所述业务参数的健康值恢复给终端，和/或；
    将所述业务参数值以告警形式展现给运营商或用户。
  4. 根据权利要求1至3中任一项所述的方法，其中，所述的设置所述终端的业务参数的监控属性包括：
    根据TR-069协议设置所述业务参数的监控属性。
  5. 根据权利要求4所述的方法，其中，所述业务参数包括：
    参数名和/或TR-069协议参数路径。
  6. 一种在终端侧监控终端设备的方法，包括：
    设置终端的业务参数的监控属性；
    在所述业务参数的值变化的情况下，上报所述业务参数的变化值至网管。
  7. 根据权利要求6所述的方法，其中，所述设置终端的业务参数的监控属性包括：
    所述业务参数根据TR-069协议设置监控变化属性。
  8. 根据权利要求6或7所述的方法，其中，所述业务参数包括：
    参数名和/或TR-069协议参数路径。
  9. 根据权利要求8所述的方法，还包括：
    接收所述网管发送的、用于恢复的所述业务参数的健康数据。
  10. 一种监控终端设备的方法，包括：
    网管下发配置参数至终端，其中，所述配置参数用于设置所述终端的业务参数的监控属性；
    根据所述配置参数，设置所述终端业务参数的监控属性；
    在所述业务参数的值变化的情况下，所述终端给所述网管上报所述业务参数的变化值；
    所述网管接收所述业务参数的变化值；
    所述网管将所述业务参数的变化值与所述业务参数的健康数据进行对比；
    根据预先设置的策略，所述网管对所述终端进行故障恢复或告警。
  11. 一种监控终端设备的装置，应用于网管，包括：
    下发模块，设置为下发配置参数至终端，其中，所述配置参数适用于设置所述终端的业务参数的监控属性；
    接收模块，设置为接收所述终端的业务参数的变化值；
    对比模块，设置为将所述业务参数的变化值与所述业务参数的健康数据进行对比；
    处理模块，设置为根据预先设置的策略对所述终端进行故障恢复或告警。
  12. 一种监控终端设备的装置，应用于终端，包括：
    设置模块，设置为根据网管下发的配置参数，设置终端的业务参数的监控属性；
    上报模块，设置为在所述业务参数的值变化的情况下，向所述网管上报所述业务参数的变化值。
  13. 根据权利要求12所述的装置，还包括：
    接收模块，设置为接收所述网管发送的用于恢复的所述业务参数的健康数据。
  14. 一种监控终端设备的系统，包括如权利要求11所述的装置和如权利要求12或13所述的装置。
  15. 一种计算机程序，包括程序指令，当该程序指令被网管设备执行时，使得该网管设备可实施权利要求1-5任一项的方法。
  16. 一种载有权利要求15所述计算机程序的载体。
  17. 一种计算机程序，包括程序指令，当该程序指令被终端设备执行时，使得该终端设备可实施权利要求6-9任一项的方法。
  18. 一种载有权利要求17所述计算机程序的载体。
PCT/CN2015/071483 2014-10-17 2015-01-23 一种监控终端设备的方法、装置及系统 WO2015131708A1 (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201410555178.2A CN105577412A (zh) 2014-10-17 2014-10-17 一种监控终端设备的方法、装置及系统
CN201410555178.2 2014-10-17

Publications (1)

Publication Number Publication Date
WO2015131708A1 true WO2015131708A1 (zh) 2015-09-11

Family

ID=54054556

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2015/071483 WO2015131708A1 (zh) 2014-10-17 2015-01-23 一种监控终端设备的方法、装置及系统

Country Status (2)

Country Link
CN (1) CN105577412A (zh)
WO (1) WO2015131708A1 (zh)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111858233A (zh) * 2020-06-17 2020-10-30 深圳拓邦股份有限公司 一种监测模块的模块属性设置方法及系统

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN109039682A (zh) * 2017-06-09 2018-12-18 中兴通讯股份有限公司 一种诊断处理的方法和装置

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101056220A (zh) * 2007-05-29 2007-10-17 中国移动通信集团江苏有限公司 无网管接口的数据业务系统的集中监控方法
CN101236412A (zh) * 2008-02-27 2008-08-06 浙江工业大学 通用监控系统的界面控制系统
CN102291265A (zh) * 2011-09-03 2011-12-21 四川公用信息产业有限责任公司 天翼宽带终端及其网管优化平台

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102830694A (zh) * 2012-08-17 2012-12-19 上海华兴数字科技有限公司 自动化故障巡检系统及客户监控端
CN102937930B (zh) * 2012-09-29 2016-05-18 重庆新媒农信科技有限公司 应用程序监控系统及方法
CN103217939A (zh) * 2013-01-14 2013-07-24 金鹰重型工程机械有限公司 一种铁路工程机械远程监测系统

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101056220A (zh) * 2007-05-29 2007-10-17 中国移动通信集团江苏有限公司 无网管接口的数据业务系统的集中监控方法
CN101236412A (zh) * 2008-02-27 2008-08-06 浙江工业大学 通用监控系统的界面控制系统
CN102291265A (zh) * 2011-09-03 2011-12-21 四川公用信息产业有限责任公司 天翼宽带终端及其网管优化平台

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111858233A (zh) * 2020-06-17 2020-10-30 深圳拓邦股份有限公司 一种监测模块的模块属性设置方法及系统

Also Published As

Publication number Publication date
CN105577412A (zh) 2016-05-11

Similar Documents

Publication Publication Date Title
CN104699759B (zh) 一种数据库自动化运行维护方法
TWI510955B (zh) Data monitoring method, system and its server side, the client side
WO2018028573A1 (zh) 故障处理方法、装置及控制器
US20120246297A1 (en) Agent based monitoring for saas it service management
WO2016119436A1 (zh) 告警处理方法、装置及控制器
CN107124315B (zh) 基于snmp及ipmi协议的多服务器监测系统及监测方法
US20120265872A1 (en) Systems and Methods of Automatically Remediating Fault Conditions
CN105847083A (zh) 一种业务集中监控方法及系统
CN112291075B (zh) 网络故障定位方法、装置、计算机设备及存储介质
CN103716173A (zh) 一种存储监控系统及监控告警发布的方法
CN104067599A (zh) 网络状态监视系统
CN105119761B (zh) 运维监控及解决方案一体化管理系统及方法
WO2015131708A1 (zh) 一种监控终端设备的方法、装置及系统
EP1622310B1 (en) Administration method and system for network management systems
CN112888007B (zh) 设备离线原因诊断方法、设备及存储介质
CN105530145A (zh) 一种基于zabbix框架的无代理设备监控网络、组网方法以及监控方法
KR100908131B1 (ko) 로그 필터링을 통한 장애 감지 장치 및 그 방법과 그장치를 이용한 장애 감지 시스템
CN106897189A (zh) 一种基于数据实时推送的日志监控系统
CN111343033B (zh) 一种面向多层差异的网络管理系统
CN101163040B (zh) 一种自动向用户通知被监控设备连接状态的方法
CN102857373A (zh) 针对以局域网为单元、分布式网络设备为信息节点的主动管理系统
JP2016146519A (ja) ネットワーク監視システム、監視装置および監視方法
CN104301167B (zh) 一种监测装置及方法
WO2023071494A1 (zh) 信息恢复方法、装置、电子设备和存储介质
JP2018157431A (ja) 情報処理装置、情報処理方法およびプログラム

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 15757888

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 15757888

Country of ref document: EP

Kind code of ref document: A1