WO2013187790A1 - Système de commande au moyen de dispositifs mobiles et d'étiquettes rfid - Google Patents

Système de commande au moyen de dispositifs mobiles et d'étiquettes rfid Download PDF

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Publication number
WO2013187790A1
WO2013187790A1 PCT/RS2013/000012 RS2013000012W WO2013187790A1 WO 2013187790 A1 WO2013187790 A1 WO 2013187790A1 RS 2013000012 W RS2013000012 W RS 2013000012W WO 2013187790 A1 WO2013187790 A1 WO 2013187790A1
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WO
WIPO (PCT)
Prior art keywords
ordering
order
customer
data
central server
Prior art date
Application number
PCT/RS2013/000012
Other languages
English (en)
Inventor
Ksenija MIJOVIĆ
Gordana LAZIĆ
Original Assignee
Brainstorm D.O.O.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Brainstorm D.O.O. filed Critical Brainstorm D.O.O.
Publication of WO2013187790A1 publication Critical patent/WO2013187790A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/327—Short range or proximity payments by means of M-devices
    • G06Q20/3278—RFID or NFC payments by means of M-devices
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the present invention relates to a mobile menu and ordering system, and more specifically, to a HoReCa automation system based on Near Field Communication (NFC) to increase operation efficiency.
  • NFC Near Field Communication
  • a new customer in a HoReCa is usually not familiar with the HoReCa menu. This implies that the customer needs a certain period of time to make a decision, whereas the waiter is unable to serve other customers in the meanwhile.
  • POS point of service
  • Fig. 1 the modern point of service (POS) systems are available for solving several of the abovementioned problems (Fig. 1). These systems usually consist of the mobile ordering devices, handled by the waiters. Once the waiter has received the order, it is automatically sent to the counter. Therefore, the bartender may already start preparing the order, before the waiter has arrived back to the counter to bring the order to the customer. Simultaneously, the order is automatically entered into the counter, and no additional time is spent.
  • the current POS systems do not integrate several simple, yet important, functions. For example, the waiter still has to go from a table to table to acquire the orders, and the customer cannot call the waiter at any given moment. Moreover, the waiter still needs to manually indicate in the counter which table the particular order refers to.
  • patent with the application number 20100117806 suggests using the HoReCa menu card wich contains RFID tags, which could be read by mobile terminals with the embedded NFC technology.
  • a HoReCa card would have a limited applicability, since the RFID tags have to be sufficiently far from each other.
  • the present invention suggests the existence of only a single RFID tag on each table of the HoReCa venue.
  • the primary object of the invention is to provide a system for ordering using mobile devices and RFID tags, capable of identifying the customer's table by an RFID tag placed on the table.
  • Another object of invention is to allow customers to interact with the ordering, serving and billing systems, using their NFC- equipped mobile devices, attached to the local WiFi network, the Internet, or any other data transmitting technology.
  • Customers are identified in the internal HoReCa system by obtaining the ordering spot ID from the RFID tag and transferring this data together with the personal identification of their mobile device to the central server.
  • This identification of the personal mobile device allows that different customers present at the same ordering spot can be distinguished.
  • the present invention provides a system for enhancing the HoReCa, comprising an ordering system which uses mobile devices and RFID tags, an ordering method, a serving method, and a bill paying method.
  • Ordering system which uses mobile devices and RFID tags of invention comprises a central server, a central database for storing the data, at least a serving device, at least an RFID tag, acting as an ordering spot ID, at least an ordering device, and at least a managing device, wherein the central server, the central database, the ordering device, and the serving device are connected by a local wireless network (WiFi), the Internet, or any other data transmitting technology.
  • WiFi local wireless network
  • a mobile ordering method comprising the steps of:
  • (a) Providing ordering system which uses mobile devices and RFID tags, and the system comprising of a central server; a central database, for storing the data; at least a serving device; at least an RFID tag, acting as a ordering spot ID; at least an ordering device; wherein the central server, the central database, the ordering device, and the serving device are connected by a local wireless network (WiFi), the Internet, or any other data transmitting technology;
  • WiFi local wireless network
  • a mobile serving method comprising the steps of:
  • (a) Providing ordering system which uses mobile devices and RFID tags, and the system comprising of a central server; a central database, for storing the data; at least a serving device; at least an RFID tag, acting as an ordering spot ID; at least an ordering device; wherein the central server, the central database, the ordering device, and the serving device are connected by a local wireless network (WiFi), the Internet, or any other data transmitting technology;
  • WiFi local wireless network
  • a mobile bill paying method comprising the steps of:
  • (a) Providing ordering system which uses mobile devices and RFID tags, and the system comprising of a central server; a central database, for storing the data; at least an ordering device; at least an RFID tag, acting as an ordering spot ID; at least an serving device; at least a managing device; wherein the central server, the central database, the ordering device, the managing device and the serving device are connected by a local wireless network (WiFi), the Internet, or any other data transmitting technology;
  • WiFi local wireless network
  • FIG. 1 is a schematic illustration showing a conventional point of service (POS) system.
  • POS point of service
  • FIG. 2 is a schematic illustration showing a system for ordering using mobile devices and RFID tags, acting as acting as an ordering spot ID, according to the present invention.
  • FIG. 3 is a flowchart of the system for ordering using mobile devices and RFID tags, acting as acting as an ordering spot ID, according to the present invention.
  • FIG. 3a is a flowchart of the ordering method of the system for ordering using mobile devices and RFID tags, acting as acting as an ordering spot ID, according to the present invention.
  • FIG. 3b is a flowchart of the serving method of the system for ordering using mobile devices and RFID tags, acting as acting as an ordering spot ID, according to the present invention.
  • Fig. 3c is a flowchart of the bill paying method of the system for ordering using mobile devices and RFID tags, acting as acting as an ordering spot ID, according to the present invention.
  • Fig. 2 shows a schematic illustration showing a system for ordering using mobile devices and RFID tags, acting as acting as an ordering spot IDs, according to the present invention.
  • the system for ordering using mobile devices and RFID tags of the invention comprises a central database (1) a central server (3), an ordering device (5) and (7), a serving device (2), a managing device (5) and (7), and the RFID tag, acting as acting as an ordering spot ID, (4) and (6), wherein the central database (1) is used to store the menu, the ordering information of the customer, including the ordering spot ID and the customer ID, and the bill payment programs and other data and programs related to the restaurant management.
  • the ordering device (5) and (7) further comprise a display, and an NFC device, and a WiFi network connectivity, the Internet connectivity, or any other data transmitting connectivity.
  • the serving device (2) further comprises a display, and a WiFi network connectivity, the Internet connectivity, or any other data transmitting connectivity.
  • the managing device (5) and (7) further comprises a display, a WiFi network connectivity, the Internet connectivity, or any other data transmitting connectivity.
  • the managing device and the ordering device are substantially the same device, i.e. a mobile device owned by the customer (e.g. a cellular phone or a tablet), which functionality is controlled by application software.
  • Fig. 3 is a complete operation diagram of the system for ordering using mobile devices and RFID tags, acting as acting as an ordering spot ID, according to the present invention, composed of 3 sub-diagrams, shown in Figs. 3a-c.
  • the flowchart in Fig. 3 includes an ordering method (Fig. 3a), a serving method (Fig. 3b) and a bill paying method (Fig. 3c).
  • the use of the system for ordering using mobile devices and RFID tags by the customer starts immediately after the customer has found a free table and took his place. At that moment the ordering method, depicted in Fig. 3a, takes place.
  • Step 311 The customer uses his mobile device (playing the roll of the ordering device) to read the RFID tag, acting as acting as an ordering spot ID, with the embedded camera. This way, the customer has input the ordering spot ID into the ordering device.
  • Step 312 a procedure of registering the new customer in the database starts by filing the ordering spot ID and the customer ID to the central server using the WiFi network, the Internet, or any other data transmitting technology.
  • Step 313 The central server stores the customer ID and the ordering spot ID in the central database.
  • Step 314 After registering the new customer in the database, the central server reads the menu from the central database, and files it to the ordering device through the WiFi network, the Internet, or any other data transmitting technology.
  • Step 315 The menu is displayed on the ordering device, allowing the customer to make a selection of the menu items, by marking them on the screen of the ordering device.
  • Step 316 The ordering device sends the order information to the central server through the WiFi network, the Internet, or any other data transmitting technology.
  • Step 317 The central server stores the order in the central database and the ordering is accomplished.
  • Fig. 3b shows the serving method, which follows the ordering method, shown in Fig. 3a. Therefore, the Step 317 of the ordering method is followed by the Step 321 of the serving method in the following way.
  • Step 321 After the customer has finished the ordering, and the ordering information has been stored in the central database, the central server informs the serving device about the new acquired order through the WiFi network, the Internet, or any other data transmitting technology.
  • Step 322 The serving device displays the message about the new order, allowing the order manager to accept the new order.
  • Step 323 After the order manager has accepted the new order, he starts preparing the order.
  • Step 324 When finished with the preparation of the order, he inputs the "Order Ready” message to the serving device, acknowledging that he is ready to receive the new order.
  • Step 325 The serving device sends the Order Ready message to the central server through the WiFi network, the Internet, or any other data transmitting technology.
  • Step 326 The central server sends the "Order Ready” message to the ordering device through the WiFi network, the Internet, or any other data transmitting technology and marks the order as executed in the central database, which makes the serving method accomplished.
  • Step 327 The prepared order can be served to the customer.
  • Fig. 3c illustrates the bill paying method, which takes place after the order has been served, and the customer is ready to make the payment.
  • the step 331 of the bill paying method is, therefore, the follow-up of the step 327 of the serving method.
  • Step 331 The customer uses his mobile device (this time playing the role of the managing device) to request the bill, by selecting the option from the application software on the managing device.
  • Step 332 Subsequently, the ordering spot ID and the customer ID are sent via WiFi network, the Internet, or any other data transmitting technology to the central server, together with the request for payment
  • Step 333 The central server communicates the information about the ordering spot ID, the customer ID and the request for payment to the central database, and requires the total amount to be paid.
  • Step 334 The billing program in the central database calculates the total amount and sends this information to the central server.
  • Step 335 The central server transfers the billing information to the customer, allowing him to pay the total amount.
  • Step 336 The customer executes the payment.
  • the central database can be arranged in a computer center, together with the central server, the ordering device and the managing device can substantially be the same device, and the functionality of the device is controlled by application software.
  • This device is substantially any mobile device (for example, but not limited to a cellular phone or a tablet) owned by a customer.
  • the serving device can be, e.g. arranged at the bar (in case of clubs), or the kitchen (in case of restaurants or hotels), or at any other convenient place.
  • the RFID table tag is adapted for storing the ordering spot ID, the HoReCa ID, and the credentials of the WiFi network, in case that the central server, the central database, the ordering, the managing device and the serving device are connected by a local wireless network (WiFi), not the Internet.
  • WiFi local wireless network
  • the credit- card payment mechanism or any mobile-based payment mechanism can be integrated with the central database.
  • the mobile-based payment mechanism allow that the customer can pay the bill by simply using his/her managing device (the cellular phone), without need to walk to the counter, or to wait the waiter to arrive.
  • system of invention can be integrated with the point of service (POS) system, used for electronic management of the HoReCa.
  • POS point of service
  • the implementation of the present invention not only can provide ease of payment for the customers, but also enhance the efficiency of automation and electronic management of the restaurant.

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • General Business, Economics & Management (AREA)
  • Tourism & Hospitality (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • Marketing (AREA)
  • Economics (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Primary Health Care (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Near-Field Transmission Systems (AREA)

Abstract

L'invention concerne un système de commande utilisant des dispositifs mobiles et des étiquettes RFID, qui comprend un serveur central, une base de données centrale pour stocker les données, au moins un dispositif de desserte, au moins une étiquette de table RFID agissant en tant qu'ID de table, au moins un dispositif de commande et au moins un dispositif de gestion. Le serveur central, la base de données centrale, le dispositif de commande, le dispositif de gestion et le dispositif de desserte sont reliés à un réseau local sans fil (WiFi), à l'Internet ou à toute autre technologie de transmission de données.
PCT/RS2013/000012 2012-06-15 2013-06-13 Système de commande au moyen de dispositifs mobiles et d'étiquettes rfid WO2013187790A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
RS20120255A RS20120255A1 (en) 2012-06-15 2012-06-15 ORDERING SYSTEM WITH MOBILE DEVICES AND RFID TAGS
RSP-2012/0255 2012-06-15

Publications (1)

Publication Number Publication Date
WO2013187790A1 true WO2013187790A1 (fr) 2013-12-19

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RS (1) RS20120255A1 (fr)
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Cited By (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103927703A (zh) * 2014-04-28 2014-07-16 太仓红码软件技术有限公司 一种餐饮信息管理系统
CN104103025A (zh) * 2014-07-28 2014-10-15 广州枭龙电子门票有限公司 基于电子餐具的餐饮自动管理系统及方法
WO2016112920A1 (fr) * 2015-01-16 2016-07-21 Agilco Tech Aps Système ou procédé de fonctionnement de restaurants, de cafés, de cantines, d'hôtels ou de magasins
FR3036828A1 (fr) * 2015-05-28 2016-12-02 Myblueship Procede et systeme de gestion de commandes dans un etablissement
US9805183B2 (en) 2015-04-15 2017-10-31 Motorola Mobility Llc Utilizing radio frequency identification tags to display messages and notifications on peripheral devices
US9824203B2 (en) 2015-04-15 2017-11-21 Motorola Mobility Llc Utilizing a radio frequency identification tag to assess the battery level of a peripheral device
JP2018106625A (ja) * 2016-12-28 2018-07-05 サン電子株式会社 サーバ及び注文システム
EP3457349A1 (fr) * 2017-09-08 2019-03-20 HELLOFACTORY Co., Ltd. Système et procédé permettant de demander un service à l'aide de boutons virtuels basés sur une application
EP3901891A1 (fr) * 2020-04-24 2021-10-27 Abdellah El Ouardani Procédé de prise de commandes de productions ponctuelles
US11213773B2 (en) 2017-03-06 2022-01-04 Cummins Filtration Ip, Inc. Genuine filter recognition with filter monitoring system
IT202100026384A1 (it) * 2021-10-14 2023-04-14 Proxima Srl Sistema, metodo e programma per elaboratore per la gestione affidabile di ordini di ristorazione

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060085266A1 (en) 2004-09-10 2006-04-20 Industrial Technology Research Institute RFID system of restaurant automation
WO2008140188A1 (fr) * 2007-05-11 2008-11-20 Sk Telecom Co., Ltd. Procédé et système de commande d'aliments à l'aide d'une étiquette rfid
US20090203367A1 (en) * 2008-02-08 2009-08-13 Herbert Pamminger Method of ordering location-specific services

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060085266A1 (en) 2004-09-10 2006-04-20 Industrial Technology Research Institute RFID system of restaurant automation
WO2008140188A1 (fr) * 2007-05-11 2008-11-20 Sk Telecom Co., Ltd. Procédé et système de commande d'aliments à l'aide d'une étiquette rfid
US20090203367A1 (en) * 2008-02-08 2009-08-13 Herbert Pamminger Method of ordering location-specific services

Cited By (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103927703A (zh) * 2014-04-28 2014-07-16 太仓红码软件技术有限公司 一种餐饮信息管理系统
CN104103025A (zh) * 2014-07-28 2014-10-15 广州枭龙电子门票有限公司 基于电子餐具的餐饮自动管理系统及方法
WO2016112920A1 (fr) * 2015-01-16 2016-07-21 Agilco Tech Aps Système ou procédé de fonctionnement de restaurants, de cafés, de cantines, d'hôtels ou de magasins
US9805183B2 (en) 2015-04-15 2017-10-31 Motorola Mobility Llc Utilizing radio frequency identification tags to display messages and notifications on peripheral devices
US9824203B2 (en) 2015-04-15 2017-11-21 Motorola Mobility Llc Utilizing a radio frequency identification tag to assess the battery level of a peripheral device
FR3036828A1 (fr) * 2015-05-28 2016-12-02 Myblueship Procede et systeme de gestion de commandes dans un etablissement
JP2018106625A (ja) * 2016-12-28 2018-07-05 サン電子株式会社 サーバ及び注文システム
US11213773B2 (en) 2017-03-06 2022-01-04 Cummins Filtration Ip, Inc. Genuine filter recognition with filter monitoring system
EP3457349A1 (fr) * 2017-09-08 2019-03-20 HELLOFACTORY Co., Ltd. Système et procédé permettant de demander un service à l'aide de boutons virtuels basés sur une application
EP3901891A1 (fr) * 2020-04-24 2021-10-27 Abdellah El Ouardani Procédé de prise de commandes de productions ponctuelles
FR3109652A1 (fr) * 2020-04-24 2021-10-29 Abdellah EL OUARDANI Procédé de prise de commandes de productions ponctuelles
IT202100026384A1 (it) * 2021-10-14 2023-04-14 Proxima Srl Sistema, metodo e programma per elaboratore per la gestione affidabile di ordini di ristorazione

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