WO2013113697A1 - Procédé de gestion d'une pluralité de dispositifs de traitement d'image, produit-programme informatique, système de gestion de flotte, dispositif mobile et dispositif de surveillance associé - Google Patents

Procédé de gestion d'une pluralité de dispositifs de traitement d'image, produit-programme informatique, système de gestion de flotte, dispositif mobile et dispositif de surveillance associé Download PDF

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Publication number
WO2013113697A1
WO2013113697A1 PCT/EP2013/051685 EP2013051685W WO2013113697A1 WO 2013113697 A1 WO2013113697 A1 WO 2013113697A1 EP 2013051685 W EP2013051685 W EP 2013051685W WO 2013113697 A1 WO2013113697 A1 WO 2013113697A1
Authority
WO
WIPO (PCT)
Prior art keywords
image processing
processing devices
work list
status
mobile device
Prior art date
Application number
PCT/EP2013/051685
Other languages
English (en)
Inventor
Robertus P.E.H. Heemels
Original Assignee
Oce-Technologies B.V.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Oce-Technologies B.V. filed Critical Oce-Technologies B.V.
Priority to EP13701478.3A priority Critical patent/EP2815280A1/fr
Publication of WO2013113697A1 publication Critical patent/WO2013113697A1/fr
Priority to US14/340,293 priority patent/US20140333966A1/en

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00026—Methods therefor
    • H04N1/00029—Diagnosis, i.e. identifying a problem by comparison with a normal state
    • G—PHYSICS
    • G03—PHOTOGRAPHY; CINEMATOGRAPHY; ANALOGOUS TECHNIQUES USING WAVES OTHER THAN OPTICAL WAVES; ELECTROGRAPHY; HOLOGRAPHY
    • G03G—ELECTROGRAPHY; ELECTROPHOTOGRAPHY; MAGNETOGRAPHY
    • G03G15/00—Apparatus for electrographic processes using a charge pattern
    • G03G15/50—Machine control of apparatus for electrographic processes using a charge pattern, e.g. regulating differents parts of the machine, multimode copiers, microprocessor control
    • G03G15/5075—Remote control machines, e.g. by a host
    • G03G15/5079—Remote control machines, e.g. by a host for maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1202—Dedicated interfaces to print systems specifically adapted to achieve a particular effect
    • G06F3/1203—Improving or facilitating administration, e.g. print management
    • G06F3/1204—Improving or facilitating administration, e.g. print management resulting in reduced user or operator actions, e.g. presetting, automatic actions, using hardware token storing data
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1223—Dedicated interfaces to print systems specifically adapted to use a particular technique
    • G06F3/1229—Printer resources management or printer maintenance, e.g. device status, power levels
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/12—Digital output to print unit, e.g. line printer, chain printer
    • G06F3/1201—Dedicated interfaces to print systems
    • G06F3/1278—Dedicated interfaces to print systems specifically adapted to adopt a particular infrastructure
    • G06F3/1285—Remote printer device, e.g. being remote from client or server
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00002—Diagnosis, testing or measuring; Detecting, analysing or monitoring not otherwise provided for
    • H04N1/00026—Methods therefor
    • H04N1/00058—Methods therefor using a separate apparatus
    • H04N1/00061—Methods therefor using a separate apparatus using a remote apparatus
    • G—PHYSICS
    • G03—PHOTOGRAPHY; CINEMATOGRAPHY; ANALOGOUS TECHNIQUES USING WAVES OTHER THAN OPTICAL WAVES; ELECTROGRAPHY; HOLOGRAPHY
    • G03G—ELECTROGRAPHY; ELECTROPHOTOGRAPHY; MAGNETOGRAPHY
    • G03G2215/00—Apparatus for electrophotographic processes
    • G03G2215/00025—Machine control, e.g. regulating different parts of the machine
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N2201/00—Indexing scheme relating to scanning, transmission or reproduction of documents or the like, and to details thereof
    • H04N2201/0001—Diagnosis, testing or measuring; Detecting, analysis or monitoring not otherwise provided for
    • H04N2201/0003—Method used

Definitions

  • the present invention relates to a method for managing a plurality of image processing devices.
  • the present invention also relates to a computer-program product that executes such a method.
  • the present invention further relates to a fleet management system for managing a plurality of image processing devices.
  • the present invention also relates to a mobile device for such a fleet management system.
  • the present invention relates to a monitoring device for such a fleet management system.
  • the object of the present invention is to overcome this drawback.
  • the present invention attains this object by providing a method for managing a plurality of image processing devices, comprising the steps of: an image processing device sending a status update to a monitoring device, the monitoring device collecting status updates received from image processing devices; in response to a predetermined event generating a work list based on the collected status updates; sending the work list to a mobile device; and communicating the work list on the mobile device.
  • the image processing device communicates status messages to the monitoring device.
  • the monitoring device collects the status updates from a plurality of image processing devices. Based on these status updates a work list is compiled for the operator that provides an overview of activities to be performed by the operator.
  • the work list does not list every single status update from every single image processing device.
  • the list is filtered such that the operator is only provided with information regarding activities to be performed in order to bring image processing devices that can not proceed, back in operation, or to keep image processing devices in operation by performing precautionary actions. This way, the operator is not overwhelmed by information from maybe tens or hundreds of image processing devices.
  • the work list is provided to the operator through a mobile device, allowing him to keep the overview while working in the field on the image processing devices. Especially if image processing devices are scattered over multiple buildings on a site, this is very advantageous, as the status of an image processing device may change while the operator is solving issues with another device. Instead of heading back to his desk to learn about the new incident, the work list is automatically updated and the operator's activities may immediately be rescheduled.
  • the work list may be updated in different ways. If the new incident has low priority, a new item is added to the work list in an appropriate position depending on the physical location of the image processing device in relation to the current location of the operator and/or the locations of image processing devices still to be visited according to the worklist in order to reduce the distance the operator has to travel while going through his work list. If the new incident has medium priority, it may be added to the work list as the next activity. Ultimately, if the incident has high priority, the operator may be immediately alerted by the mobile device and the operator may leave his current task unfinished in order to first attend to the new incident before returning to his current task. In a further example embodiment, the work list is communicated to the operator by means of a display provided on the mobile device.
  • the present invention provides a method, wherein generating the work list comprises including every image processing device that has a status that signifies that the image processing device requires attendance, either immediately or in the near future.
  • This embodiment is specifically advantageous if the attendance required is local attendance by the operator, for example, dealing with a paper jam, or refilling paper.
  • the operator is able to see what image processing devices he needs to visit. After he has attended to an image processing device, he can check in the work list what image processing device he should visit next.
  • Whether a status update requires attendance in the near future may in a specific embodiment be determined by a predefined period.
  • This predefined period is either preset by the supplier of the fleet management system, or it is alternatively configurable by the operator. In a preferred embodiment this period differs for different categories of status updates. For example, paper might need to be refilled several times a day and a low paper status needs to be followed up within a period of minutes or tens of minutes. Exchanging a drum, however, is something that only occurs occasionally and might even require ordering from a supplier or from a central storage location. In this case a follow up within a couple of hours or even a couple of days might be acceptable.
  • the present invention provides a method, wherein generating the work list comprises: including from a predefined list of image processing devices, image processing devices for which a status has been received that signifies that the device requires attendance, either immediately or in the near future.
  • This method is specifically advantageous in larger sites where operators walk more or less predetermined routes to attend to image processing devices on a precautionary basis or where it is advantageous to define multiple routes, for example in different buildings or routes for different operators that work in parallel. For example, in a morning run the image processing devices in a first section of a building are attended to and provided with new supplies of paper, staples, etc., and in an afternoon run, the image processing devices in a second section of the building are dealt with.
  • image processing devices that do not need attendance are not included in the work list and therefore skipped by the operator.
  • image processing devices that are not on the predefined list, but require immediate attendance might be included, although they would normally be attended to in another run based on the predefined lists.
  • generating the work list comprises: including from a predefined list of image processing devices, image processing devices irrespective of their status. This allows for entries in the work list for purely preventative actions that have not lead to a status that signals that attendance is required either now or in the near future, or for preventative actions that may not lead to such a status.
  • An example of a preventative action that may not lead to such a status is cleaning the glass plate of a flatbed scanner.
  • the present invention further provides a method wherein it is determined that an image processing device requires attendance by comparing the status updates received from the image processing device to a predefined list of statuses for which it is known that the status signifies that attendance is required or not.
  • a predefined list might be provided listing all statuses that do require attendance.
  • a predefined list is provided that lists all statuses that do not require attendance.
  • a predefined list is provided with an additional field, which additional field specifies whether attendance is required or not.
  • the present invention provides a method, wherein the work list further comprises a type of consumable required by the image processing device.
  • a type of consumable required by the image processing device This informs the operator about what he has to do at an image processing device, and it also tells him how much consumables he needs.
  • Consumables include for example paper (of different types, such as different sizes, thickness, the presence of a coating), staples, toner, ink, but also supplies as for example drums or belts that require periodical replacement.
  • the word require is to be read both in the strict sense (operation can not continue unless the consumable is refilled, for example a printer with no paper left can not print), and in a more loose sense, meaning operation can at least now continue, but this might change soon (for example paper is low in a printer) or operation can proceed but in some degraded mode (for example there are no staples left, but the printer can still print).
  • the present invention provides a method, wherein a status update comprises information on a remaining amount or used amount or required amount of consumables. This allows the operator to bring enough consumables on his run in order to refill all image processing devices.
  • the amount may be specified in the number of individual items required, such as 200 sheets of paper, or in package such as 2 boxes of paper, or 1 package of staples.
  • the present invention provides a method, wherein the work list further comprises an amount of consumables of a type of consumables required by the image processing device.
  • the word require is to be read both in the strict sense, and in a more loose sense.
  • a method wherein the mobile device communicates a total number of consumables required by the image processing devices included in the work list. This allows the operator to immediately see how much of some type of consumable he needs to bring on his run. Again, the amount may be specified as individual items, or as number of packages.
  • the present invention further provides a method, wherein the predetermined event is at least one of: a status update having a priority exceeding a predetermined threshold; an operator manually invoking the generation of a work list; a number of status updates sharing a status category, the number exceeding a predetermined threshold; and a specific time occurring.
  • a status update having a priority exceeding a predetermined threshold is useful for responding to urgent issues that immediately prevent an image processing device from operating.
  • the number of status updates sharing a status category exceeding a predetermined number might help the operator by not sending him out when a single image processing device needs attendance while a device located near that device might serve the users in the meantime. Only when several devices are not operational, the issue might become problematic.
  • Manually invoked work list generation and scheduled work list generation are typically useful for doing periodic precautionary runs, for example, for refilling paper when the printer has not run out yet, cleaning the glass of flatbed scanners, etc.
  • the specific time may be a simple time, but may also include further time related information, for example the day of the week, or some specification like 2 nd Monday of the month.
  • the present invention provides a method, wherein a status update exceeds a predetermined threshold, the method further comprising determining the location of the image processing device the status update originates from; determining the location of at least part of the mobile devices; determining the mobile device which location is closest to the location of the image processing device which status update exceeded the predetermined threshold; and including the status update in the work list for the closest mobile device.
  • the present invention is able to determine the operator that is the closest and update his work list in order to minimise the downtime of the faulty image processing device.
  • the location of the mobile device may be determined through traditional methods, such as GPS location, actual connections to wireless
  • WiFi access points such as WiFi access points
  • information entered by the operators such as the location of the image processing device of the last resolved item in a work list or alternatively the current or subsequent item in a work list, or a work list the operator confirmed to be handling currently.
  • the present invention provides a method for managing a plurality of image processing devices, comprising the steps of: a monitoring device collecting status updates received from image processing devices; in response to a predetermined event generating a work list based on the collected status updates; and sending the work list to a mobile device.
  • a method for managing a plurality of image processing devices comprising the steps of: receiving from a monitoring device a work list listing image processing devices that require attendance; and communicating the work list on the mobile device.
  • the present invention further provides a computer-program product that executes any of the methods as described above when executed on a processor.
  • the present invention provides a fleet management system for managing a plurality of image processing devices, comprising: a plurality of image processing devices comprising communication means for sending status updates; a monitoring device comprising communication means for receiving status updates from the plurality of image processing devices and storage means for storing received status updates; at least one mobile device comprising communication means for wirelessly communicating with the monitoring device; characterised by the monitoring device comprising work list determination means for generating a list of image processing devices that require attendance.
  • the present invention provides a mobile device as described above with regard to the provided fleet management system, which mobile device is arranged to execute any of the above described methods.
  • the present invention provides a monitoring device as described with regard to the provided fleet management system, which monitoring device is arranged to execute any of the above described methods.
  • Figure 1 a diagram shows of an embodiment of a system according to the present invention.
  • FIG. 2 an embodiment of the user interface in accordance with the present invention. Detailed Description of the Drawings
  • a typical system according to the present invention comprises a number of printers 1 1 , 12, 13. These printers are connected through a network to a monitoring device 15.
  • the printers 1 1 , 12, and 13 send status updates to the monitoring device 15.
  • Typical status updates comprise information on errors that occurred, warnings raised and other alerts.
  • the printers 1 1 , 12, 13 communicate the number of paper sheets left in the paper trays, paper low warnings, out-of-paper errors, toner low warnings, out-of-toner errors, paper jam errors, etc.
  • the monitoring device 15 collects these status updates. Based on these status updates, the monitoring device 15 compiles one or more work lists. A work list is assigned to an operator in order to resolve the issues on the work list.
  • the work list may be generated on request, or scheduled, or triggered by some status update exceeding a predetermined priority threshold.
  • the work list is sent to a mobile device 18 carried by the operator the work list is assigned to. Sending the work list to the mobile device 18 comprises pull technology, but might alternatively also comprise push technology or a combination thereof.
  • the mobile device 18 requests the work list (pull request) from the monitoring device 15. During the day, updates to the work list are pushed by the monitoring device 15 to the mobile device 18.
  • the mobile device 18 displays (figure 2) the work list 20 on its display.
  • the work list comprises a number of records 22. Every record 22 shows a location 25 of the image processing device 1 1 , 12, 13, the type of device 26, an identifier 27, and a message 28 informing the operator what action is required.
  • two printers are low on paper and need the paper trays to be refilled.
  • One of the printers requires A4 size paper, the other A3 size paper. The operator can see how much paper is left, and how much the trays can hold. Another printer is experiencing a paper jam.
  • the last printer shown only requires precautionary action, namely the glass of the flatbed scanner is to be cleaned. This later task is a typical scheduled task to keep the devices in proper order.
  • the mobile device 18 shows a map of the building with the location of the next image processing device requiring attendance.
  • the mobile device 18 includes some identification hardware to identify the image processing device the operator is attending to. This is an alternative for the operator manually checking off the record in the work list, or the fleet management system receiving a status from the image processing device that all issues are resolved.
  • the image processing devices may be provided with optical tags, such as barcodes or QR-codes, that are scanned by the mobile device 18. This way, the operator can easily inform the system that he is at the proper location. This facilitates reporting back to the system that work has started on the current issue, and later that the current issue has been resolved.
  • An alternative to optical tags is identification through radio, for example RFID-tags or based on Bluetooth or Near Field Communication technology. This also allows the operator to report back to the system what actions he has performed at a specific image processing device, such as "loaded 1000 sheets of A4".

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • General Health & Medical Sciences (AREA)
  • Health & Medical Sciences (AREA)
  • Biomedical Technology (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Microelectronics & Electronic Packaging (AREA)
  • Accessory Devices And Overall Control Thereof (AREA)
  • Facsimiles In General (AREA)

Abstract

La présente invention se rapporte à un procédé de gestion d'une pluralité de dispositifs de traitement d'image comprenant les étapes suivantes : un dispositif de traitement d'image envoie une mise à jour d'état à un dispositif de surveillance, le dispositif de surveillance collecte les mises à jour d'état reçues des dispositifs de traitement d'image; en réponse à un événement prédéterminé, ce dernier génère une liste de tâches en fonction des mises à jour d'état collectées; envoie la liste des tâches à un dispositif mobile; et communique la liste des tâches sur le dispositif mobile. Dans un mode de réalisation spécifique, la génération de la liste des tâches comprend : y compris à partir d'une liste prédéfinie de dispositifs de traitement d'image, les dispositifs de traitement d'image pour lesquels un état est reçu qui signifie que le dispositif nécessite une assistance, que ce soit immédiatement ou dans un avenir proche. Dans un mode de réalisation plus spécifique, l'on peut déterminer qu'un dispositif de traitement d'image nécessite une assistance en comparant les mises à jour d'état reçues du dispositif de traitement d'image à une liste prédéfinie d'états pour lesquels il est connu que l'état signifie qu'une assistance est nécessaire ou pas.
PCT/EP2013/051685 2012-01-31 2013-01-29 Procédé de gestion d'une pluralité de dispositifs de traitement d'image, produit-programme informatique, système de gestion de flotte, dispositif mobile et dispositif de surveillance associé WO2013113697A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP13701478.3A EP2815280A1 (fr) 2012-01-31 2013-01-29 Procédé de gestion d'une pluralité de dispositifs de traitement d'image, produit-programme informatique, système de gestion de flotte, dispositif mobile et dispositif de surveillance associé
US14/340,293 US20140333966A1 (en) 2012-01-31 2014-07-24 Method for managing a plurality of image processing devices, computer-program product, fleet management system, mobile device, and monitoring device therefor

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
EP12153362 2012-01-31
EP12153362.4 2012-01-31

Related Child Applications (1)

Application Number Title Priority Date Filing Date
US14/340,293 Continuation US20140333966A1 (en) 2012-01-31 2014-07-24 Method for managing a plurality of image processing devices, computer-program product, fleet management system, mobile device, and monitoring device therefor

Publications (1)

Publication Number Publication Date
WO2013113697A1 true WO2013113697A1 (fr) 2013-08-08

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US (1) US20140333966A1 (fr)
EP (1) EP2815280A1 (fr)
WO (1) WO2013113697A1 (fr)

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JP6828243B2 (ja) * 2016-01-28 2021-02-10 ブラザー工業株式会社 アプリケーションプログラムおよび携帯端末装置
JP2018072646A (ja) * 2016-10-31 2018-05-10 京セラドキュメントソリューションズ株式会社 画像形成装置及び画像形成システム
US20210004591A1 (en) * 2019-09-14 2021-01-07 Ron Zass Sequence of events monitoring in construction sites
US11076060B2 (en) * 2019-11-04 2021-07-27 Toshiba Tec Kabushiki Kaisha System and method for monitoring, recommending and updating multifunction peripherals via a handheld device

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US20020118974A1 (en) * 2001-02-27 2002-08-29 Nobuhiro Ikeda System for managing operation status of equipment and apparatus used therein
US20020196458A1 (en) * 2001-06-26 2002-12-26 Syoichiro Yoshiura Method for managing electronic apparatus, electronic apparatus, and management system for the same
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US20090094490A1 (en) * 2007-10-05 2009-04-09 Xerox Corporation Location based notification system

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See also references of EP2815280A1

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US20140333966A1 (en) 2014-11-13

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