WO2012163182A1 - Procédé et dispositif de transfert d'appel - Google Patents

Procédé et dispositif de transfert d'appel Download PDF

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Publication number
WO2012163182A1
WO2012163182A1 PCT/CN2012/073787 CN2012073787W WO2012163182A1 WO 2012163182 A1 WO2012163182 A1 WO 2012163182A1 CN 2012073787 W CN2012073787 W CN 2012073787W WO 2012163182 A1 WO2012163182 A1 WO 2012163182A1
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WO
WIPO (PCT)
Prior art keywords
call
user equipment
input
transfer
interface
Prior art date
Application number
PCT/CN2012/073787
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English (en)
Chinese (zh)
Inventor
樊高峰
Original Assignee
华为技术有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 华为技术有限公司 filed Critical 华为技术有限公司
Publication of WO2012163182A1 publication Critical patent/WO2012163182A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party

Definitions

  • the present invention relates to the field of communications and, more particularly, to a method and apparatus for call forwarding.
  • PSTN Public Switched Telephone Network
  • Embodiments of the present invention provide a method and apparatus for call forwarding, which can solve the problem that a soft terminal and a mobile terminal cannot take a spring or press a transfer button to perform call forwarding.
  • a method for call forwarding including: presenting a call-on interface after a call is successfully established with a first user equipment, the call-on interface includes a first input area; and receiving a first input area At the first input, presenting a call transfer interface, the call transfer interface including a second input area and a third input area; when receiving a second input to the second input area and a third input to the third input area, Sending a transfer request to the switch, where the transfer request includes the identifier of the third user equipment carried by the second input,
  • »5 causes the switch to establish a call between the first user equipment and the third user equipment, wherein the third input is an input that selects the identity of the third user equipment.
  • a device for call forwarding including: a receiving unit, a presenting unit, and a switching unit, and a presenting unit, configured to present a call-on interface after the call is successfully established with the first user equipment, and the call is connected.
  • the interface includes a first input area, and a receiving unit, configured to receive a first input to the first input area; a presentation unit, configured to present a call transfer interface according to the first input received by the receiving unit, the call transfer interface includes a second input area and a third input area, and a receiving unit, configured to receive a second input area And a third input inputting to the third input area; the switching unit is configured to send a transfer request to the switch according to the second input and the third input received by the receiving unit, where the transfer request includes the second input
  • the identifier of the three user equipment is such that the switch establishes a call between the first user equipment and the third user equipment, wherein the third input refers to an input of selecting an identifier for calling the third user equipment.
  • the embodiment of the present invention can select a call forwarding option during a call, input or select a third party identifier, and select to call the identifier, thereby implementing a call with a third party, thereby solving the problem that the mobile user equipment and the soft terminal cannot transfer the call to the user.
  • the inconvenience caused by the transfer business is easier to use.
  • FIG. 1 is a flow chart of a method of call forwarding in accordance with an embodiment of the present invention.
  • FIG. 2 is a flow chart of a method of call forwarding in accordance with another embodiment of the present invention.
  • 3A-3F are schematic diagrams of a method of call forwarding in accordance with another embodiment of the present invention.
  • FIG. 4 is a block diagram of an apparatus for call forwarding in accordance with an embodiment of the present invention.
  • FIG. 5 is a flow chart of another method of call forwarding in accordance with an embodiment of the present invention.
  • the technical solution of the present invention can be applied to various Internet communication systems.
  • the user equipment in the embodiment of the present invention may be a mobile terminal (Mobile Terminal), a mobile user equipment, or the like, and one or more through an IP (Internet Protocol) via a radio access network (eg, RAN, Radio Access Network).
  • the core network communicates, and the user equipment can be a mobile terminal, such as a mobile phone (or "cellular" phone) and a computer with a mobile phone function, for example, It can be a portable, pocket, handheld, computer built-in or in-vehicle mobile device that can exchange language and/or data with the wireless access network.
  • the user equipment may also be a soft terminal, that is, various computers capable of making a call by IP.
  • the embodiment of the present invention provides the following methods and apparatus.
  • Method 10 is a flow diagram of a method 10 of call forwarding in accordance with an embodiment of the present invention.
  • Method 10 can be implemented by a device such as a mobile terminal or a soft terminal.
  • the second user equipment may be the calling party, and accordingly, the first user equipment is the called party; the second user equipment may also be the called party, and accordingly, the first user equipment is the calling party.
  • the call forwarding interface When receiving the first input to the first input zone, presenting a call forwarding interface, the call forwarding interface includes a second input zone and a third input zone.
  • the transfer request includes an identifier of a third user device carried by the second input.
  • the third input refers to an input for selecting an identifier for calling the third user equipment.
  • the identifier of the third user equipment is different according to the type of the third user equipment or the system in which the third user equipment is located.
  • the identifier of the corresponding third user equipment may be The phone number of the third user device; when the third user device is a soft terminal (such as a SIP terminal), the identifier of the third user device may also be the user name of the third user device. It can be understood that the identifier of the third user equipment can be input by the user through the identifier input button provided by the call forwarding interface.
  • the telephone number corresponding to the third-party user equipment can be input by inputting a numeric button of the telephone number;
  • the identifier of the third-party user equipment may be selected from the identifier book stored in the second user equipment by the identifier selection button provided by the user through the call forwarding interface, where the identifier book may be a different name according to the identifier.
  • it may be a phone book in a mobile phone, an address book in a soft terminal, etc.; for example, when the second user device is a mobile phone, it may be selected from a phone book stored in the mobile phone. Select the phone number corresponding to the third user device.
  • the second user equipment transfers the call established with the first user equipment to a third party, that is, a third user equipment in the context.
  • the switch-on interface is further included, and the switch-on interface includes a call-on state indication of the third user equipment and a fourth input area for selecting to terminate the call with the first user equipment.
  • the call-on status information of the call between the first user equipment and the third user equipment obtained by the second user equipment may be sent by the switch.
  • the call-on status indication displayed on the transfer-on interface may be a text mode, a picture mode, or a combination of text and pictures.
  • a transfer waiting interface may be presented, and the transfer waiting interface includes a fifth input area for canceling call transfer and call forwarding.
  • An indication that the call is in progress For example, you can display a calling third-party device by using a combination of text, or picture, or text and picture on the transfer waiting interface.
  • the switch Before the switch establishes a successful call between the first user equipment and the third user equipment, the switch may also be in the form of a transfer ringing interface, and the transfer ringing interface includes a fifth input area for canceling call transfer and call forwarding. Connect to the indication of the ringing state.
  • a third-party device can be ringing in the transfer ringing interface using text, or a picture, or a combination of text and pictures.
  • the handover busy interface may also be presented, and the handover busy interface includes a fifth input area »0 for canceling call forwarding.
  • Call forwarding is an indication that the line is busy. For example, you can display the third-party device line busy in the transfer busy interface by using text, or picture, or a combination of text and picture.
  • the second user equipment can select a call forwarding option during the call, input or select the identifier of the third party, and select to call the identifier, thereby implementing a call with the third party, thereby solving the problem that the mobile user equipment or the soft terminal cannot be
  • the inconvenience caused by call forwarding is more convenient and convenient for the transfer industry.
  • FIG. 2 is a flow diagram of a method 20 of call forwarding in accordance with another embodiment of the present invention.
  • the first user equipment 21 sends an invite (initiation request) signaling to the switch 22, and carries an identifier of the second user equipment.
  • the switch 22 sends the invite signaling to the second user equipment 23 according to the received invite signaling.
  • the second user equipment 23 feeds back a status code 180 to the switch 22, indicating that the call is ringing.
  • the switch 22 forwards the status code 180 to the first user equipment 21.
  • the second user equipment 23 sends a status code 200 OK to the switch 22, indicating that the second user equipment
  • the switch 22 sends a status code 200 OK: to the first user equipment 21.
  • the first user equipment 21 sends an acknowledgement signal (ACK) to the switch 22 according to the received status code 200 OK.
  • ACK acknowledgement signal
  • the switch 22 sends an acknowledgement signal (ACK) to the second user equipment 23 according to the received ACK.
  • ACK acknowledgement signal
  • the first user equipment 21 and the second user equipment 23 implement a call.
  • the display screen of the device performing method 20 at this time presents the call-on interface in method 10.
  • the user of the second user equipment 23 selects the call forwarding function, and then initiates the transfer request by selecting the identifier in the identification book or inputting the identifier.
  • the device can select the call transfer function in the call-on interface, after which the display screen of the device presents the call transfer interface in method 10.
  • the call forwarding interface includes functionality to identify the input of the input area and the call identification input area.
  • the second user equipment 23 sends a referral signaling to the switch 22, carrying the identifier of the third user equipment and serving as the SIP in the current session (201 to 217 in FIG. 2).
  • Session ID (Identifier) to indicate that the call between the first user equipment 21 and the second user equipment 23 is transferred to the first user equipment 21 and the third user equipment
  • the switch 22 feeds back the status code 200 OK: to the second user equipment 23 according to the received referencing signaling.
  • the second user equipment 23 knows that the first user equipment 21 enters a call waiting.
  • the switch 22 sends the invite signaling to the third user equipment 24 according to the received referencing signaling.
  • the third user equipment 24 feeds back the status code 180 to the switch 22 according to the received invite signaling, indicating that the third user equipment 24 is ringing.
  • the switch 22 sends notify signaling to the second user equipment 23, carrying The user equipment 24 is ringing information.
  • the second user equipment 23 learns that the third user equipment 24 is ringing.
  • the second user equipment 23 feeds back the status code 200 to the switch 22 according to the received notify signaling.
  • the third user equipment 24 feeds back the status code 200 OK to the switch 22, indicating that the third user equipment 24 is off-hook.
  • the switch 22 sends an acknowledgement message (ACK) according to the received status code 200 OK of the third user equipment 24.
  • ACK acknowledgement message
  • the switch 22 sends a notify signaling to the second user equipment 23, carrying information indicating that the third user equipment 24 has gone off-hook.
  • the second user equipment 23 sends a status code 200 to the switch 22 according to the received notify signaling.
  • the second user equipment 23 knows that the third user equipment 24 has gone off-hook, and the second user equipment 23 can hang up.
  • the first user equipment 21 and the third user equipment 24 implement a call.
  • the embodiment of the present invention can select a call forwarding option during a call, input or select a third party identifier, and select to call the identifier, thereby implementing a call with a third party, thereby solving the problem that the mobile user equipment or the soft terminal cannot transfer the call to the user.
  • the inconvenience caused by the transfer business is more convenient and convenient to use.
  • FIG. 3A-3F are schematic diagrams of a method 30 of call forwarding in accordance with another embodiment of the present invention.
  • the second user equipment presents a call-on interface 301 after the call is successfully established with the first user equipment, and the call-on interface 301 includes a transfer button 302, that is, a first input area of the method 10.
  • the call-on interface 301 can also include an indication of the current state, a mute, an input keyboard, a hands-free or an on-hook button.
  • Fig. 3A is merely illustrative.
  • the call-on interface 301 of Figure 3A can be presented during the process of Figure 217 of Figure 2.
  • the second user device when the transfer button 302 is selected, that is, when receiving the first input to the first input area, the second user device presents a call transfer interface 303, and the call transfer interface 303 includes the identification input.
  • Zone 304 which is the second input zone of method 10 and call button 305, that is, the third input zone of method 10.
  • the call forwarding interface 303 of Figure 3B can be presented during the process 219 of Figure 2.
  • the identification input area 304 shown in the figure can also be implemented in the form of a menu.
  • the identification input of the third user equipment, that is, the second input, can be completed by selecting the number or user name on the identification book or the like.
  • the second user equipment When the identification is entered in the identification input area 304, and the call button 305 is selected, that is, the receiving pair a second input of the second input area and a third input to the third input area, the second user equipment sends a transfer request to the switch, where the transfer request includes the identifier of the third user equipment carried by the second input, The switch can establish a call between the first user equipment and the second user equipment.
  • the embodiment of the present invention can select a call forwarding option during a call, input or select a third party identifier, and select to call the identifier, thereby implementing a call with a third party, thereby solving the problem that the mobile user equipment or the soft terminal cannot transfer the call to the user.
  • the inconvenience caused by the transfer business is more convenient and convenient to use.
  • the second user equipment sends a transfer request to the switch, where the transfer request includes the identifier of the third user equipment carried by the second input, so that the switch establishes between the first user equipment and the second user equipment.
  • the following interface can also be presented.
  • the second user equipment may also present a transfer waiting interface 306, which includes canceling the call transfer.
  • the cancel button 308, that is, the fifth input field of method 10 and the call forwarding is in an indication 307 of the calling state.
  • the call forwarding interface 305 of Figure 3C can be presented during the steps 221, 223, and 225 of Figure 2.
  • the second user equipment can also present an transfer ringing interface 309, which includes a cancel button 308 for canceling call transfer, and call forwarding.
  • the transfer ringing interface 309 of Figure 3D can be presented during 227, 229, and 231 of Figure 2.
  • the second user equipment may also present a transit-on interface 311, where the transit-on interface 311 includes a call-on state indication 312 of the third user equipment and The on-hook button 313, which is the fourth input area of the method 10, is selected to terminate the call with the first user device.
  • the transfer-on interface 311 of Figure 3E can be presented during the steps 233, 235, 237, 239, and 241 of Figure 2.
  • the second user equipment may also forward the forwarding according to the status of the communication line.
  • the transfer busy interface 314 includes a cancel button 308 for canceling call forwarding and an indication 315 that the call transfer is in a busy state of the line.
  • the interfaces of Figures 3C-3F may occur one or more depending on the condition of the communication line or depending on the second user equipment.
  • the embodiment of the present invention can provide a high user experience through rich indications and options in various interfaces.
  • FIG. 4 is a block diagram of an apparatus 40 for call forwarding in accordance with an embodiment of the present invention.
  • the device 40 includes a presentation unit 41, a receiving unit 43, and a switching unit 45.
  • the presentation unit 41 presents a call-on interface after the call is successfully established with the first user equipment, and the call-on interface includes a first input area;
  • the receiving unit 43 receives the first input to the first input area; wherein, the receiving unit 43 is specifically a touch sensitive display included in the call switching device 40;
  • the presentation unit 41 presents a call transfer interface according to the first input received by the receiving unit 43, the call transfer interface includes a second input area and a third input area;
  • the receiving unit 43 receives the second input to the second input area and the third input to the third input area; the _ 5 switching unit 45 sends a transfer request to the switch according to the second input and the third input received by the receiving unit 43.
  • the transfer request includes an identifier of the third user equipment carried by the second input, so that the switch establishes a call between the first user equipment and the third user equipment, where the third input refers to selecting to call the third user equipment.
  • the input of the logo is identifier of the third user equipment carried by the second input, so that the switch establishes a call between the first user equipment and the third user equipment, where the third input refers to selecting to call the third user equipment.
  • the apparatus 40 implements the methods 10, 20, and 30, and the detailed details are not described herein again.
  • the embodiment of the present invention can select a call forwarding option during a call, input or select a third party identifier, and select to call the identifier, thereby implementing a call with a third party, thereby solving the problem that the mobile user equipment or the soft terminal cannot perform call forwarding.
  • the inconvenience to the user provides a convenient and convenient use of the transfer service.
  • the presentation unit 41 may present a transit connection interface, and the transit connection interface includes the third user equipment.
  • the presentation unit 41 may present a transfer waiting interface, and the transfer waiting interface includes a call cancellation
  • the fifth input zone called the transfer and the call transfer are in an indication of the calling state.
  • the presentation unit 41 may present an transfer ringing interface, where the transfer ringing interface includes a call for canceling the call transfer. An indication that the five-input zone and call forwarding are in a ringing state.
  • the presentation unit 41 may present the transfer busy interface, and the transfer busy interface includes a fifth for canceling the call transfer.
  • the input zone and call forwarding are in an indication that the line is busy.
  • the embodiment of the present invention can improve the user experience through rich indications and options in various interfaces.
  • FIG. 5 is a flow diagram of another method 50 of call forwarding in accordance with an embodiment of the present invention.
  • the call transfer interface (similar to 303 of FIG. 3B) is presented.
  • the call transfer interface includes an identification input area (similar to 304 of FIG. 3B) and a call button (similar to 305 of FIG. 3B).
  • 5 55 after inputting or selecting the identifier of the third user equipment in the identifier input area, and selecting the call button, sending a transfer request to the switch, so that the switch establishes a call between the first user equipment and the third user equipment,
  • the transfer request includes an identification of the third user device, wherein the call button is used to select to call the third user device.
  • the identifier of the third user equipment is different according to the type of the third user equipment or the system of the third user equipment.
  • the identifier of the corresponding third user equipment may be The third user equipment is a telephone number.
  • the identifier of the third user equipment may also be a user name of the third user equipment. It can be understood that the identifier of the third user equipment can be input by the user through the identifier input button provided by the call forwarding interface, for example, the number corresponding to the third party user equipment can be input by inputting a numeric button of the telephone number;
  • the identifier of the third-party user equipment may also be selected by the user from the identifier book stored in the second user equipment by using the identifier selection button provided by the user through the call forwarding interface, wherein the identifier is based on the identifier.
  • the difference may be a different name, for example, it may be a phone book in a mobile phone, an address book in a soft terminal, etc.; for example, when the second user device is a mobile phone, the phone number corresponding to the third user device may be selected from the phone book stored in the mobile phone. .
  • the embodiment of the present invention can select a call forwarding option during a call, input or select a third party identifier, and select to call the identifier, thereby implementing a call with a third party, thereby solving the problem that the mobile user equipment or the soft terminal cannot transfer the call to the user.
  • the inconvenience caused by the transfer business is more convenient and convenient to use.
  • the method 50 may further include: after the switch establishes a successful call between the first user equipment and the third user equipment, presenting a transit connection interface (similar to 311 of FIG. 3E), and the transit connection interface includes the third user.
  • a transfer waiting interface (similar to 306 of FIG. 3C) is presented, and the transfer waiting interface includes a cancel button for canceling the call transfer (similar 308) of Figure 3C and the call forwarding are in an indication of a calling state (similar to 307 of Figure 3C).
  • an transfer ringing interface (similar to 309 of FIG. 3D) is presented, and the transfer ringing interface includes a cancel button for canceling the call transfer. (similar to 308 of Figure 3D) and the indication that the call transfer is in a ringing state (similar to 310 of Figure 3C).
  • the handover busy interface (similar to 314 in FIG. 3F) is presented, and the handover busy interface includes a cancel button for canceling the call transfer (similar 308) of Figure 3F and the call forwarding are in an indication that the line is busy (similar to 315 of Figure 3F).
  • the embodiment of the present invention can improve the user experience through rich indications and options in various interfaces.
  • the disclosed systems, devices, and methods may be implemented in other ways.
  • the device embodiments described above are merely illustrative.
  • the division of the unit is only a logical function division.
  • there may be another division manner for example, multiple units or components may be combined or Can be integrated into another system, or some features can be ignored, or not executed.
  • the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some interface, device or unit, and may be in an electrical, mechanical or other form.
  • the units described as separate components may or may not be physically separate, and the components displayed as the units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the objectives of the solution of the embodiment.
  • each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
  • the functions, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium.
  • the technical solution of the present invention which is essential or contributes to the prior art, or a part of the technical solution, may be embodied in the form of a software product, which is stored in a storage medium, including
  • the instructions are used to cause a computer device (which may be a personal computer, server, or network device, etc.) to perform all or part of the steps of the methods described in various embodiments of the present invention.
  • the foregoing storage medium includes: a U disk, a removable hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk, and the like, which can store program codes. .

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)

Abstract

La présente invention concerne un procédé et un dispositif de transfert d'appel. Le procédé consiste à : présenter une interface connectée à un appel après qu'un appel a été établi avec succès avec un premier équipement d'utilisateur, l'interface connectée à l'appel comportant une première zone d'entrée ; lors de la réception d'une première entrée dans une première zone d'entrée, présenter l'interface connectée à l'appel, l'interface connectée à l'appel comportant une deuxième zone d'entrée et une troisième zone d'entrée ; et, lors de la réception d'une deuxième entrée dans la deuxième zone d'entrée et d'une troisième entrée dans la troisième zone d'entrée, envoyer une demande de transfert à un commutateur de sorte que le commutateur établisse un appel entre le premier équipement d'utilisateur et le troisième équipement d'utilisateur. Les modes de réalisation de la présente invention peuvent sélectionner une option de transfert d'appel durant l'appel, entrer ou sélectionner l'identification de la troisième partie et choisir d'appeler l'identification afin de communiquer avec la troisième partie, résolvant de cette façon l'inconvénient pour l'utilisateur de l'équipement mobile ou du terminal léger d'être incapable d'effectuer un transfert d'appel et fournissant une utilisation plus pratique et plus facile du service de transfert.
PCT/CN2012/073787 2011-09-26 2012-04-11 Procédé et dispositif de transfert d'appel WO2012163182A1 (fr)

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CN201110287946.7 2011-09-26
CN2011102879467A CN102291502A (zh) 2011-09-26 2011-09-26 呼叫转接的方法和装置

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CN102291502A (zh) * 2011-09-26 2011-12-21 华为技术有限公司 呼叫转接的方法和装置
CN103067624A (zh) * 2012-12-21 2013-04-24 北京小米科技有限责任公司 一种通信处理方法、终端、服务器及系统
CN107548041A (zh) * 2016-06-23 2018-01-05 中兴通讯股份有限公司 一种呼叫转接的方法和装置
CN108347407A (zh) * 2017-01-24 2018-07-31 展讯通信（上海）有限公司 实现多方通话的方法、装置及终端
CN107911538A (zh) * 2017-10-27 2018-04-13 北京珠穆朗玛移动通信有限公司 一种通话处理方法、移动终端及存储介质
CN112468432B (zh) * 2019-09-06 2024-04-30 中兴通讯股份有限公司 网络通话方法、装置、服务器、终端及计算机可读存储介质
CN113411759B (zh) * 2020-02-29 2023-03-31 华为技术有限公司 语音通话转移方法及电子设备

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