WO2012146088A1 - Dispositif et procédé de notification d'appel en absence - Google Patents

Dispositif et procédé de notification d'appel en absence Download PDF

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Publication number
WO2012146088A1
WO2012146088A1 PCT/CN2012/072010 CN2012072010W WO2012146088A1 WO 2012146088 A1 WO2012146088 A1 WO 2012146088A1 CN 2012072010 W CN2012072010 W CN 2012072010W WO 2012146088 A1 WO2012146088 A1 WO 2012146088A1
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WO
WIPO (PCT)
Prior art keywords
missed call
instant messaging
messaging software
user
software account
Prior art date
Application number
PCT/CN2012/072010
Other languages
English (en)
Chinese (zh)
Inventor
刘志远
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Publication of WO2012146088A1 publication Critical patent/WO2012146088A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/23—Reliability checks, e.g. acknowledgments or fault reporting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2038—Call context notifications

Definitions

  • the present invention relates to the field of communications, and in particular to a missed call prompting apparatus and method.
  • BACKGROUND OF THE INVENTION On a mobile communication network, when the called user is not connected, such as busy, shutdown, no network, network congestion or other reasons, the missed call prompting system will prompt the user to make a missed call.
  • the reminder method is mainly through SMS or phone. It has the following disadvantages:
  • a missed call prompting apparatus including: an account setting module, configured to set an associated instant messaging software account for the terminal according to a user operation; and a state detecting module configured to: when a missed call occurs, Detecting whether the instant messaging software account associated with the called end is in use; the missed call prompting module is configured to send the missed missed prompt information to the instant messaging software account in use state.
  • the device further includes: an abnormality determining module, configured to determine, when a missed call occurs, whether the time between when the call is connected to the calling end and the on-hook is less than or equal to a preset threshold, and if less than or equal to, the missed call is determined. For abnormal omissions, add the judgment result to the missed message.
  • the device further includes at least one of the following: a short message feedback module, configured to send the instant messaging software account associated with the called end and/or its status information to the calling end by using a short message or a multimedia message when the missed call occurs
  • the voice feedback module is configured to convert the instant messaging software account associated with the called end and/or its status information into voice for transmission to the calling party when the missed call occurs.
  • the device further includes: a list setting module, configured to establish a feedback list according to the operation of the user, and determine whether the calling end is on the feedback list when the missed call occurs, and if yes, trigger the short message feedback module and/or Or the voice feedback module works.
  • the device further includes: a default prompting module, configured to send the missed call prompt information to the preset default instant messaging when the missed call occurs and the instant messaging software account associated with the called end is not in use. The software account is directly and/or sent to the called party via SMS or MMS.
  • a method for prompting a missed call including: setting an associated instant messaging software account for the terminal according to a user operation; detecting an instant messaging software account associated with the called terminal when a missed call occurs; Whether it is in the use state; Send the missed call miss message to the instant messaging software account in use state.
  • the method before detecting whether the instant messaging software account associated with the called end is in the use state, the method further includes: determining, when the missed call occurs, whether the time between when the call is connected to the calling end and the on-hook is less than or equal to a preset threshold If it is less than or equal to, it is judged that the missed call is an abnormal missed call, and the judgment result is added to the missed call prompt information.
  • the method further includes at least one of the following: an instant messaging software account associated with the called end by using a short message or a multimedia message. Or the status information is sent to the calling end; the instant messaging software account and/or its status information associated with the called end is converted into a voice and sent to the calling end for playing.
  • the method before the sending the instant messaging software account associated with the called end and the status information thereof to the calling end, the method further includes: determining whether the calling end is on the preset feedback list, and if yes, allowing the The instant messaging software account associated with the called end and its status information are sent to the calling party.
  • the method further includes: sending the missed call prompt information to the preset when the instant messaging software account associated with the called end is not in the use state.
  • the default instant messaging software account is sent directly to the called party via SMS and/or MMS.
  • the instant messaging software account set for the terminal is used to send the missed call prompt information of the terminal to the associated instant messaging software account in the use state, and the existing missed call prompt function may be missed.
  • the problem that the information is not delivered in time is prompt, so that the user can always receive the missed message promptly.
  • FIG. 1 is a block diagram showing the structure of a missed call prompting apparatus according to an embodiment of the present invention
  • FIG. 2 is a block diagram showing the structure of a missed call prompting apparatus according to a preferred embodiment of the present invention
  • FIG. 4 is a schematic flowchart of a missed call prompt function according to an example of the present invention
  • FIG. 5 is a flow chart of using a missed call prompting device according to a preferred embodiment of the present invention
  • FIG. FIG. 6 is a schematic diagram showing the functional division and mutual relationship of the missed call prompting apparatus according to an example of the present invention
  • FIG. 7 is a flowchart of the missed call prompting method according to an embodiment of the present invention
  • FIG. 8 is a preferred embodiment of the present invention.
  • the missed call prompting apparatus includes: an account setting module 102 configured to set an associated instant messaging software account for the terminal according to the user's operation; and the state detecting module 104 is connected to the account setting module 102. And being configured to detect whether the instant messaging software account associated with the called end is in a use state when the missed call occurs; the missed call prompting module 106 is connected to the state detecting module 104, and is configured to send the missed missed call prompt information. Go to the instant messaging software account in use. At present, instant messaging software is widely used.
  • the above-mentioned missed call prompting device fully utilizes the condition that the instant messaging software is widely used, and combines the missed call prompt function with the instant messaging software based on the core network, thereby solving the above problem, and making the missed call prompt message more Reliable and timely to the user.
  • a user holds multiple instant messaging software accounts, they can all be set to the instant messaging software account associated with their terminal, thereby further ensuring that the missed prompt message can be successfully transmitted.
  • the missed call prompting apparatus may further include: an abnormality determining module 108 connected to the state detecting module 104, configured to determine that the call is connected to when the missed call occurs. Whether the time between the calling end and the on-hook is less than or equal to the preset threshold. If it is less than or equal to, the missed call is abnormally missed, and the judgment result is added to the missed call prompt information.
  • the setting of the abnormality determining module 108 enables the user to initially determine from the missed call prompt information whether the call is a malicious call, thereby avoiding loss.
  • the main feature of a malicious call is that after the phone is connected, in a short time, for example, after the ringing sound is heard, the calling party hangs up actively.
  • a threshold can be set (the value is set according to the specific situation), and statistics are collected.
  • the missed message also contains general missed messages, including the calling number (number), the called number (number), and the calling time.
  • the missed call prompting apparatus may further include at least one of the following: the short message feedback module 110 is connected to the missed call prompting module 106, and is set to be in the event of a missed call.
  • the instant messaging software account associated with the called end and/or its status information is sent to the calling terminal through a short message or a multimedia message;
  • the voice feedback module 112 is connected to the missed call prompting module 106, and is set to be in the event of a missed call,
  • the instant messaging software account associated with the called end and/or its status information is converted into a voice and sent to the calling party for playback.
  • the setting of the associated instant messaging software account not only makes the communication of the missed call message more reliable and timely, but also enables the missed call prompting device to adopt a more active means to help the calling user contact the called user.
  • the missed call prompting device may send the instant messaging software account associated with the called end to the calling end, so that the calling user is informed of other methods of contacting the called user, and further, each instant messaging software account can be queried.
  • Status including: Whether it is in use (whether it is logged in), whether the login status is idle, busy, or away. Whether there is automatic reply content, etc., and the status information is sent to the calling end, so that the calling user can try these contact methods more specifically, thereby improving the efficiency of contacting the called user and further improving the user experience.
  • the missed call prompting apparatus may further include: a list setting module 114 connected to the short message feedback module 110 and/or the voice feedback module 112, configured to operate according to the user A feedback list is established, and it is determined whether the calling end is on the feedbackable list when the missed call occurs, and if so, the short message feedback module 110 and/or the voice feedback module 112 are triggered to work.
  • a list setting module 114 connected to the short message feedback module 110 and/or the voice feedback module 112 configured to operate according to the user A feedback list is established, and it is determined whether the calling end is on the feedbackable list when the missed call occurs, and if so, the short message feedback module 110 and/or the voice feedback module 112 are triggered to work.
  • the list setting module 114 is to solve this problem.
  • the missed call prompting apparatus may further include: a default prompting module 116 connected to the state detecting module 104, configured to be present in the missed call and associated with the called end.
  • the missed call prompt information is sent to the preset default instant messaging software account and/or sent directly to the called end via SMS or MMS.
  • the missed call prompt message still needs to be delivered.
  • the missed call prompt information can be sent to the preset default instant messaging.
  • the default account is set by the user, and is generally the account most commonly used by the user, so that the user can see the missed message in time.
  • the user may be selected to simultaneously remind the user through the existing missed call reminding function, that the missed call prompt information is directly sent to the called party through the short message or the multimedia message. In fact, in the process of sending all the missed call prompt information, the selection is All exist.
  • FIG. 3 is a block diagram showing the structure of a missed call prompting system using a missed call prompting device in accordance with a preferred embodiment of the present invention.
  • the service between the missed call prompting device and the mobile terminal according to the preferred embodiment of the present invention is mainly implemented through a core network.
  • the device can also communicate with QQ, Fetion, and the like.
  • the software communicates. This example uses the system shown in Figure 3 as the basis for implementation.
  • 4 is a triggering flow diagram of an abnormal missed call alert function in accordance with an example of the present invention.
  • the abnormal missed call prompt function belongs to an additional function or a value-added service, it is not necessary, and it can be attached to the present Some of the missed call prompt functions may also be added to the missed call prompt function proposed by the present invention. Therefore, in the specific implementation process, the user wants to obtain information about whether the missed call is abnormally missed in the missed call prompt message.
  • the function must be registered and triggered, which is reflected in the specific implementation process, that is, the MSC (Mobile Switching Center) needs to obtain the abnormal missed call prompt function of the user.
  • the method includes the following steps: Step S402: When the user accesses, the MSC requests user information from the HLR (Home Location Register), including whether to subscribe to the CFQ (Call Forward Questioned) service.
  • HLR Home Location Register
  • CFQ Call Forward Questioned
  • Step S404 the HLR returns to the MSC whether the user subscribes to the CFQ service; Step S406, when the MSC recognizes that there is a phone call to the user, and the caller hangs up within the set time after ringing The call is forwarded, and the service code of the missed call prompt service is forwarded to access the missed call prompting system.
  • the flow of the missed call prompting device is performed on the basis of the system shown in FIG. 3, as shown in FIG.
  • step S502 after the user applies for the service, preset the user instant messaging software and the corresponding account and response prompt setting through the maintenance interface, the customer service system, or the short message; and step S504, the missed call prompting device detects that the missed call prompt information needs to be sent.
  • Step S506 determining whether to send the message to the user's instant messaging software account, if not, proceeding to step S526, according to the existing mode processing, directly sending the short message to notify the user that the missed call or abnormal missed call information, if yes, enter Step S508; Step S508, determining whether it is necessary to detect whether the user logs in to the timely communication software, and if not, proceeding to step S514, directly sending the message to the user account of the default instant messaging software to notify the user of the missed call or the abnormal missed call information, If yes, go to step S510; step S510, query whether the user logs in to the instant If the user is not logged in, the process proceeds to step S514, and the message is directly sent to the account of the user under the default instant messaging software.
  • Step S516 the process proceeds to step S516.
  • Step S514 the message is sent to the default instant.
  • the account of the user under the communication software notifies the user of the missed call or abnormal missed call information;
  • Step S516, sending a message to the account under the user's online instant messaging software, notifying the user of the missed call or the abnormal missed call information, the information including the calling number and the calling time, and if the abnormal missed call includes the reminding information,
  • step S520 send a short message to the calling user to prompt the calling user to call the instant messaging software that the called user is currently logged into, and a state on the instant messaging software; step S522, determining whether to play a voice prompt to the calling party, if yes, proceeding to step 524; step S524, playing a voice prompt to the calling party, the voice prompting content including the called user currently called.
  • the instant messaging software that is logged in, as well as the status and instant messaging software on the instant messaging software
  • the automatic reply information is set; Step S526, according to the existing mode, directly sending a short message to notify the user of the missed call or the abnormal missed call information.
  • FIG. 6 is a schematic diagram showing the functional division and mutual relationship of the missed call prompting device according to an example of the present invention, that is, from the functional point of view, according to an example of the present invention
  • the missed call prompting device is divided and shows the relationship between functions, and the above preferred embodiment is further explained.
  • the above preferred embodiments are exemplarily described below based on several application examples.
  • Example 1 User A dials the call of User B. After the phone rings, User A hangs up. The B user applies for the service, and sets the instant messaging contact mode to QQ and Fetion, and the A user dials the B subscriber number. When the B user logs in to Fetion:
  • the missed call prompting device finds that a prompt message needs to be sent to user B. 2) The missed call prompting device detects that the user is currently on the Fetion, and therefore sends a prompt message to the user on the Fetion account, the content including the calling number and the reminder for the abnormal missed call.
  • User A dials the call of User B. After the phone rings, User A hangs up actively, and B user applies for the service, and the SMS notification is set:
  • the missed call prompting device finds that a prompt message needs to be sent to user B.
  • the missed call prompting device sends a short message to user B.
  • the content is number A. On X X X X X X gives you a call, and then hangs up after the sound, it may be a scam call, please note.
  • Example 3 User A dials the call of User B. User B is not turned on but QQ is online, and the setting is busy. The automatic reply setting is "Meeting, no emergency", B user has applied for this service, set The QQ account information is set, and the A user is set as the whitelist number, and the status of the instant messaging software is set for the whitelist to play the voice notification: 1) The missed call prompting device finds that the user B needs to send the prompt message.
  • FIG. 7 is a flowchart of a missed call prompting method according to an embodiment of the present invention. As shown in FIG.
  • the missed call prompting method includes: Step S702: Set an associated instant messaging software account for the terminal according to the user's operation; Step S704, when the missed call occurs, detecting the associated caller end Whether the instant messaging software account is in the use state; step S706, sending the missed call miss message to the instant messaging software account in use state.
  • the above-mentioned missed call prompting method fully utilizes the condition that the instant messaging software is widely used, and combines the missed call prompt function with the instant messaging software, so that the missed call prompt message can be more reliably and timely conveyed to the user.
  • the missed call prompting method further includes: In step S804, when a missed call occurs, it is determined whether the time between when the call is connected and when the calling end is on-hook is less than or equal to a preset threshold. If it is less than or equal to, the missed call is abnormally missed, and the judgment result is added to the leak. In the message prompt message. That is, on the basis of the scheme shown in FIG. 7, the above steps (corresponding adjustment numbers) are added between step S702 and step S704.
  • the main feature of a malicious call is that after the phone is connected, in a short time, for example, after the ringing sound is heard, the calling party hangs up actively. Therefore, a threshold can be set (the value is set according to the specific situation), and statistics are collected. When the call is connected to the time when the calling end hangs up, compare it with the threshold. If it is less than or equal to the threshold, it can preliminarily determine that the call is a malicious call, and then add the judgment result to the missed call message to make the user This situation can be known in the first time to avoid losses.
  • a threshold can be set (the value is set according to the specific situation), and statistics are collected.
  • the missed call prompting method further includes: Step S814, The short message or multimedia message sends the instant messaging software account and/or its status information associated with the called end to the calling terminal; step S816, converting the instant messaging software account and/or its status information associated with the called end into voice sending Play to the calling party.
  • the setting of the associated instant messaging software account not only makes the message of the missed call message more reliable and timely, but also makes the missed call prompt method adopt a more active means to help the calling user contact the called user.
  • the instant messaging software account associated with the called end can be sent to the calling end, so that the calling user can learn other methods of contacting the called user, and further, the status of each instant messaging software account can be queried, including: Whether it is in use (whether it is logged in), whether the login status is idle, busy or away, whether there is content for automatic reply, etc., and sends the status information to the calling party, so that the calling user can try these contacts more specifically.
  • the method improves the efficiency of contacting the called user and further improves the user experience.
  • step S814 and step S816 may be performed one by one to achieve the above purpose. Of course, both of them may be performed.
  • the missed call prompting method according to the preferred embodiment of the present invention further includes: Step S812: determining whether the calling end is on the preset feedback list If yes, the instant messaging software account associated with the called end and its status information are allowed to be sent to the calling party. In reality, for security reasons, the average user will not want anyone to get the instant messaging software account that they have set up with their own terminal. For this reason, the user can create a feedback list, ie whitelist.
  • the missed call prompting method according to the preferred embodiment of the present invention further includes: Step S810, sending the missed call prompt information Send it to the called party directly to the preset default instant messaging software account or via SMS and/or MMS.
  • Step S810 sending the missed call prompt information Send it to the called party directly to the preset default instant messaging software account or via SMS and/or MMS.
  • the missed call prompt message still needs to be delivered. At this time, the missed call prompt information can be sent to the preset default instant messaging.
  • the default account is set by the user, and is generally the account most commonly used by the user, so that the user can see the missed message in time. Further, the user may be selected to simultaneously remind the user through the existing missed call reminding function, that the missed call prompt information is directly sent to the called party through the short message or the multimedia message, in fact, in the process of sending all the above missed call prompt information, this Choices are all there.
  • the abnormal missed call prompt, the instant messaging software account associated with the called end and its status information are sent to the calling end, and the whitelist is set and triggered in advance, so
  • the entire missed call prompt process can include the following steps (refer to Figure 8):
  • the core network MSC adds a probe to identify the scene where the called party hangs up within the set number of seconds before the called user rings the call; 2.
  • the HLR also adds a logo, CFQ, to indicate this. Whether it is prequelized under the scene;
  • the MSC triggers the call forwarding mode to access the missed call prompt system when the scene of the active call is hanged within the set time; 5.
  • the missed call prompt system queries the account status of the instant messaging software set by the user one by one to check whether the user logs in to the instant messaging software; 6. If the user has logged in to the instant messaging software, send the corresponding message to the account of the user under the instant messaging software;
  • the calling user is on the white list, send a message to the calling party and/or play the voice message, prompting the calling user to log in the instant messaging software name, account information, account status and automatic reply information, etc. Message.
  • the technical solution provided by the present invention can prompt the user to miss the incoming call in addition to prompting the user to miss the call.
  • the prompt method can also be sent to the user via an instant messaging message. It is also possible to check whether the user logs in to the instant messaging software, obtains the status of the user on the instant messaging software, and sends the prompt information to the instant messaging software account currently used by the user.
  • a general-purpose computing device which can be concentrated on a single computing device or distributed over a network composed of multiple computing devices.
  • the computing device may be implemented by program code executable by the computing device, such that they may be stored in the storage device by the computing device and, in some cases, may be different from the order herein.
  • the steps shown or described are performed, or they are separately fabricated into individual integrated circuit modules, or a plurality of modules or steps are fabricated as a single integrated circuit module.
  • the invention is not limited to any specific combination of hardware and software.
  • the above description is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes can be made to the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and scope of the present invention are intended to be included within the scope of the present invention.

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  • Computer Networks & Wireless Communication (AREA)
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  • Telephonic Communication Services (AREA)

Abstract

L'invention concerne un dispositif et un procédé de notification d'appel en absence. Ledit dispositif comprend : un module d'ouverture de compte (102) destiné à ouvrir pour un terminal un compte associé sur logiciel de messagerie instantanée selon une opération réalisée par un utilisateur ; un module de détection d'état (104) conçu pour détecter, lorsqu'il y a un appel en absence, si l'état du compte sur logiciel de messagerie instantanée associé à un terminal appelé est « en cours d'utilisation » ; et un module de notification d'appel en absence (106) prévu pour envoyer au compte sur logiciel de messagerie instantanée dont l'état est « en cours d'utilisation » des informations de notification d'appel en absence correspondant à l'appel en absence. La solution technique apportée par la présente invention permet de résoudre le problème de l'éventuel transfert différé des informations de notification d'appel en absence correspondant à la fonction de notification d'appel en absence existante, afin que l'utilisateur reçoive toujours à temps les informations de notification d'appel en absence.
PCT/CN2012/072010 2011-04-29 2012-03-06 Dispositif et procédé de notification d'appel en absence WO2012146088A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201110111159.7 2011-04-29
CN2011101111597A CN102761839A (zh) 2011-04-29 2011-04-29 漏话提示装置及方法

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