WO2011144080A2 - 一种通信的方法、系统及装置 - Google Patents
一种通信的方法、系统及装置 Download PDFInfo
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- WO2011144080A2 WO2011144080A2 PCT/CN2011/074651 CN2011074651W WO2011144080A2 WO 2011144080 A2 WO2011144080 A2 WO 2011144080A2 CN 2011074651 W CN2011074651 W CN 2011074651W WO 2011144080 A2 WO2011144080 A2 WO 2011144080A2
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- call
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42102—Making use of the called party identifier
- H04M3/4211—Making use of the called party identifier where the identifier is used to access a profile
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
- H04M3/42263—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location where the same subscriber uses different terminals, i.e. nomadism
- H04M3/42272—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location where the same subscriber uses different terminals, i.e. nomadism whereby the subscriber registers to the terminals for personalised service provision
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
- H04M2203/557—Portable profiles
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
- H04M3/42331—Direct inward dialling
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
Definitions
- the present invention relates to the field of communications technologies, and in particular, to a method, system and apparatus for communication.
- PBX Private Branch Exchange
- IP Internet Protocol
- VoIP Voice over Internet Protocol
- VoIP server externally connected to the public switched telephone network (Public Switched Telephone Network
- the internal network cable can be connected to the VoIP phone and the computer to run the soft terminal.
- VoIP server does not have enough network ports to connect the VoIP phone to the computer to run the soft terminal, you can connect the VoIP phone to the network port of the VoIP server, and then the VoIP phone provides the network port to connect to the computer soft terminal.
- the computer soft terminal is connected to the VoIP server through the VoIP phone, thereby implementing data and voice services based on VoIP technology.
- the system can also be connected to a Plain Old Telephone Service (POTS) telephone.
- POTS Plain Old Telephone Service
- IAD Integrated Access Device
- the phone is connected to the VoIP server, where the IAD device is used for the conversion between the IP network port and the telephone network port, so that the voice service between the POTS phones in the enterprise and the PSTN network can be realized.
- the embodiment of the invention provides a method, a system and a device for communication, which solves the problem of inconvenient use caused by the association between the extension number and the office seat in the prior art.
- the embodiment of the invention provides a communication method, including:
- the call request includes the called extension number, and according to the called extension number, and the first correspondence between the preset user identifier and the extension number, acquiring the called extension number corresponding to Called user ID;
- the embodiment of the present invention provides a thin client, including a display screen, an interface connected to a mouse and a keyboard, and the thin client further includes: a telephone line interface connected to the voice communication phone, and a call unit and a forwarding unit, wherein :
- the call unit is configured to receive a call request sent by a voice protocol VoIP server based on a network protocol, where the call request is determined by the VoIP server according to the corresponding relationship between the called extension number of the corresponding call and the client according to the call request. Sent by the client;
- the forwarding unit is configured to transfer, by using the telephone line interface, the call request to a phone having a voice communication function connected to the thin client according to a call request received by the call unit; or A call with a voice communication capable phone connected to the thin client is transferred to the VoIP server.
- the embodiment of the invention provides a voice VoIP server based on a network protocol, including:
- a call receiving unit configured to receive a call request
- a user information obtaining unit wherein the call request received by the call receiving unit includes the called extension number, and according to the called extension number in the call request, and the first corresponding relationship between the preset user identifier and the extension number Obtaining a called user identifier corresponding to the called extension number;
- the client obtaining unit configured to acquire the called user identifier obtained by the user information obtaining unit according to the preset relationship between the preset user identifier and the client information Corresponding first client information;
- a call sending unit configured to send the call request to the first client corresponding to the first client information obtained by the client obtaining unit, so that the first client transfers the call corresponding to the call request to On the phone with the voice communication function connected to the first client.
- the embodiment of the invention provides a communication system, including: a voice protocol VoIP server, a virtual server and at least one client, the client is respectively connected to the network protocol-based voice VoIP server and the virtual server, and the client has a voice communication function through a telephone line interface Phone connection, where:
- the client is configured to receive a call request sent by the VoIP server, transfer the call request corresponding call to a phone with a voice communication function connected to the client by using a telephone line interface;
- the call of the voice communication capable phone connected to the terminal is transferred to the VoIP server;
- the network protocol-based voice VoIP server is configured to receive a call request, where the call request includes the called extension number, and according to the called extension number in the call request, and the preset user identifier and the extension number a first corresponding relationship, the called user identifier corresponding to the called extension number is obtained; and the called user identifier obtained by the user information obtaining unit is obtained according to the corresponding relationship between the preset user identifier and the client information Corresponding first client information; sending the call request to the first client corresponding to the first client information obtained by the client obtaining unit.
- the first correspondence between the user identifier and the extension number is preset in the VoIP server.
- the VoIP server receives the call request, if the called extension number is included, the called extension number and the preset are Setting a first correspondence, obtaining a called user identifier; and sending a call request to the first client corresponding to the called user identifier, so that the first client can transfer the call to the first client A telephone with voice communication function, such as a POTS telephone.
- the extension number of the intranet of the enterprise is not fixed to the office seat, but varies with the user, so that when the user moves the office seat, although the voice communication phone used by the user, such as the POTS phone, changes, the extension The number does not change, which solves the problem of inconvenient use caused by the association between the extension number and the office seat in the prior art.
- FIG. 1 is a schematic structural diagram of a communication system based on VoIP technology in the prior art
- FIG. 2 is a schematic structural diagram of a communication system according to an embodiment of the present invention
- 3 is a flowchart of a communication method according to an embodiment of the present invention
- FIG. 5 is a flowchart of another communication method according to an embodiment of the present invention.
- FIG. 6 is a flowchart of another communication method according to an embodiment of the present invention.
- FIG. 7 is a flowchart of another communication method according to an embodiment of the present invention.
- FIG. 8 is a flowchart of another communication method according to an embodiment of the present invention.
- FIG. 9 is a schematic structural diagram of a thin client according to an embodiment of the present invention.
- FIG. 10 is a schematic structural diagram of a VoIP server according to an embodiment of the present invention.
- FIG. 11 is a schematic structural diagram of another VoIP server according to an embodiment of the present disclosure.
- FIG. 12 is a schematic structural diagram of another VoIP server according to an embodiment of the present disclosure.
- FIG. 13 is a schematic structural diagram of another VoIP server according to an embodiment of the present invention.
- a communication method provided by an embodiment of the present invention is applicable to an enterprise network system as shown in FIG. 2, which includes a server group, multiple clients, a display/keyboard/mouse, and a phone with voice communication function (the following tube)
- a voice communication telephone that is, a telephone supporting voice communication, such as the POTS telephone in FIG. 1, wherein the server group may include a VoIP server and multiple virtual servers in the virtual desktop system, wherein the virtual server virtualizes the physical server through virtualization technology.
- the VoIP server can communicate with the virtual server.
- the system is connected to the PSTN telephone network by a VoIP server, and the VoIP server and the virtual server are respectively connected to multiple clients through the enterprise IP network.
- the VoIP server can implement PBX technology and VoIP technology functions; each client and display/keyboard / Mouse connection, and the client also adds a phone interface to connect to the voice communication phone; the user can operate the client through the display / keyboard / mouse.
- the VoIP server is connected to the intranet and the enterprise extranet to implement communication between the intranet and the intranet and the extranet, wherein the intranet includes: a client, a virtual server, a voice communication phone, and Display/keyboard/mouse, etc., and the corporate extranet is the PSTN connected to the VoIP server. Telephone network.
- the thin client refers to a computer terminal that is basically no application in the client-server network system. It communicates with the server through some protocols and then accesses the LAN. In this case, the thin client only connects the mouse and the keyboard, and can transfer its mouse/keyboard input to the server for processing, and the server returns the processing result to the client display.
- RJ Registered Jack
- the VoIP server communicates according to the following steps.
- the communication method in this embodiment is a communication method when a call is made to a voice communication phone in an enterprise network system.
- the voice communication phone uses a POTS phone as an example.
- the flow chart is shown in Figure 3, including:
- Step 101 Receive a call request.
- the call request may be a request between a POTS phone in the enterprise network system, and a call between the POTS phone and the PSTN telephone network, and may be a call of the enterprise external network received by the VoIP server through the PSTN telephone network. It can also be a call of the POTS phone of the received intranet.
- the call request is a call to a POTS phone in the intranet of the enterprise, including the external network of the enterprise
- the VoIP server performs step 102; if the call request is to the enterprise external network The call (ie, the PSTN telephone network), the VoIP server forwards the call request to the PSTN telephone network.
- Step 102 Obtain the called user identifier corresponding to the called extension number according to the called extension number included in the call request, and the first correspondence between the preset user identifier and the extension number.
- the VoIP is required.
- the server allocates a corresponding extension number to each user of the intranet in advance, and presets a first correspondence between each user identifier and the extension number in the VoIP server. Rather than assigning a fixed extension number to each office seat, the extension number is not associated with the office seat.
- the VoIP server obtains the called subscriber identity by matching the called extension number with the preset first correspondence, and the user identifier corresponding to the matched extension number is the called subscriber identity.
- Step 103 Acquire a called call according to a preset relationship between the preset user identifier and the client information.
- the first client information corresponding to the account identifier;
- a virtual desktop system is deployed, including a client and a virtual server.
- the user identifier and the first client may be requested by the user registration request.
- End information (such as port information, identification information, and the like) is sent to the first virtual server, and the first virtual server sends the user identifier and the corresponding first client information to the VoIP server for storage;
- the VoIP server When the VoIP server receives the user identifier sent by the first virtual server and the corresponding first client information, the VoIP server stores the user identifier and the corresponding first client information in the VoIP server, and allocates the received user identifier. An extension number, and the first correspondence between the received user identifier and the assigned extension number is stored.
- the user identifier of the user and another client information may be sent to the first virtual server by using a user login request;
- the first virtual server receives the user login request, and finds that the client that sends the user login request is inconsistent with the first client corresponding to the user identifier stored in the first virtual server, the first virtual server needs to be updated.
- a client information is modified to be the client currently sending the user login request; and the corresponding relationship between the updated user identifier and the client information is sent to the VoIP server for updating, and the VoIP server will be locally stored with the login first.
- the first client information related to the user identifier of the virtual server is updated to the client information of the user logging in to the virtual server.
- the VoIP server can obtain the first client information corresponding to the called user identifier from the local storage when acquiring the first client information in the virtual desktop system corresponding to the called user identifier. .
- Step 104 Send a call request to the first client corresponding to the first client information acquired in step 103, so that the first client transfers the call corresponding to the call request to the voice connected to the first client.
- the communication function phone hereinafter referred to as a voice communication phone
- a POTS phone such as a POTS phone.
- the VoIP server sends the call request to the corresponding first client; after the first client receives the call request, the call is transferred to the call path through the telephone path. Transferring the call to the POTS phone connected to the first client through a telephone interface of the first client, such as RJ11, on the POTS phone connected to the first client.
- a telephone interface of the first client such as RJ11
- the client in the virtual desktop system may be a thin client, and a voice communication telephone such as a POTS telephone is connected through a telephone line jack such as RJ11.
- the thin client refers to a computer terminal that basically does not need an application in the client-server network system.
- an interface for connecting a telephone line is added to the thin client to connect a voice communication telephone such as a POTS telephone.
- the first correspondence between the user identifier and the extension number is preset in the VoIP server.
- the VoIP server receives the call request, if the called extension number is included, the called extension number is used according to the called extension number.
- the preset first correspondence obtaining the called user identifier; and sending the call request to the first client corresponding to the called user identifier, so that the first client can transfer the call to the first client Connected to a phone with voice communication capabilities.
- the extension number of the intranet of the enterprise is not fixed to the office seat, but varies with the user, so that when the user moves the office seat, although the voice communication phone used by the user changes, the extension number does not change. The problem that the extension of the extension number and the office seat in the prior art brings inconvenience is solved.
- the client can directly connect to the voice communication phone, and transfer the call to the voice communication phone, so that the system does not need to connect the voice communication phone with the enterprise IP network through another IAD device, and the system structure is compressed. .
- the communication method in this embodiment is to make a call to a voice communication telephone in an enterprise network system to implement voice communication, it is required to trigger a virtual server associated with the voice communication telephone.
- the voice communication phone uses the POTS phone as an example, and the VoIP server performs communication by the following steps 201 to 206:
- Step 201 Receive a call request, where the call request includes the called extension number.
- the call request is a call to a POTS phone in the intranet, and the call request includes the called extension in the intranet. number.
- Step 202 Acquire, according to the called extension number included in the call request, and the first correspondence between the preset user identifier and the extension number, acquire the called user identifier corresponding to the called extension number;
- Step 203 according to the preset Corresponding relationship between the user identifier and the client information, and acquiring the first client information corresponding to the called user identifier;
- Step 204 Obtain an identifier of the first virtual server corresponding to the first client, according to the obtained first client information, and the second correspondence between the client identifier information and the virtual server identifier information in the preset virtual desktop system.
- a virtual desktop system is deployed in the intranet, including a client and a virtual server, where the virtual server is used to perform the underlying operations of the application, and provides the client with a virtual desktop for executing the application; the client sends the specific Operation instructions to control the execution of the application by the virtual server.
- the virtual server After the client of each user in the enterprise registers with the virtual server, the virtual server sends the user ID and its registered client information (such as the client port number, the device identifier of the client, etc.) to the VoIP server; the VoIP server The correspondence between the client identification information and the virtual server identification information is stored. It should be noted that, after the user moves the office seat, after logging in to the virtual server through another client, the virtual server sends the user identifier of the user and the client information of the login virtual server to the VoIP server; the VoIP server will The client information related to the user identifier in the stored second correspondence is updated to the client information of the user logging in to the virtual server.
- client information such as the client port number, the device identifier of the client, etc.
- the VoIP server can obtain the virtual server identifier by matching the client information obtained in step 203 with the second correspondence.
- Step 205 Send a call request to the first client corresponding to the first client information acquired in step 203, so that the first client transfers the call corresponding to the call request to the voice communication connected to the first client.
- the phone such as a POTS phone;
- Step 206 Send a trigger message to the corresponding first virtual server according to the obtained first virtual server identifier, where the trigger message is used to trigger the first trigger virtual server to provide the first client with video information or a short message related to the call request. .
- the trigger message sent by the VoIP server may include the first client information, such as the device identifier of the first client, the address identifier, and the like.
- the trigger message also includes information about the call corresponding to the call request, such as the video transmitted after the call is connected. Information, voice information, etc.
- the first client information may be parsed in the call request; and the information corresponding to the call request may be obtained from the service data transmitted by the call after the call is established, or may be obtained according to the call request.
- the first virtual server when it receives the trigger message, it provides video information to the corresponding first client, and can also provide the information related to the call to the corresponding first client through the short message, thereby implementing the virtual server. Transmit data business information with the client. It can be understood that the VoIP server does not have an absolute order relationship when performing the above steps 205 and 206.
- the specific example shown in FIG. 4 is only a specific example.
- the VoIP server sends a trigger message to the associated virtual server and the client to work together, so that the voice communication phone in the enterprise network system, such as the POTS phone,
- the clients combine to communicate, so that voice services can be realized through voice communication phones, and data services can be realized through virtual servers and clients.
- the communication method in this embodiment is that when a voice communication phone in an enterprise network system performs an active call to implement voice service communication, it needs to trigger a voice communication associated with the voice communication phone.
- the virtual server and the client implement the data service communication method.
- the voice communication phone uses a POTS phone as an example.
- the VoIP server performs communication by the following steps 301 to 304:
- Step 301 The VoIP server receives a call request, where the call request includes second client information that is connected to a voice communication phone that is actively calling, such as a POTS phone.
- the call request is an active call made by the POTS phone in the intranet
- the second client connected to the POTS phone that is actively calling sends a call request to the VoIP server, and includes a call request in the call request.
- Second client information Second client information.
- Step 302 The VoIP server obtains the second virtual server corresponding to the second client according to the second client information in the call request, and the second correspondence between the client identifier information and the virtual server identifier information in the preset virtual desktop system. Identification
- the second corresponding relationship preset here is similar to the second corresponding relationship in the foregoing step 204, and details are not described herein again.
- Step 303 The VoIP server sends a trigger message to the corresponding second virtual server according to the obtained second virtual server identifier, where the trigger message is used to trigger the second virtual server to provide the virtual desktop to the second client, requesting the second client to provide Local video information or short message;
- the trigger message sent here may include the second client information, such as the device identifier of the second client, the address identifier, and the like, where the second client information may be parsed from the call request received in step 301, and the trigger is generated.
- the message requesting the second client to provide the local video information or the short message is specifically: the requesting triggering the second client connected to the POTS phone that is actively calling to send the data service information, and the trigger message requesting triggering the second client to provide Local video information or short messages are Data business information.
- the second virtual server when the second virtual server receives the trigger message, it provides a virtual desktop to the corresponding second client, and displays the request for providing local video information or short message on the virtual desktop.
- the second virtual server sends the local video information or the short message provided by the second client to the VoIP server.
- Step 304 The VoIP server receives the local video information or the short message provided by the second client, and forwards the call request received in step 301 and the local video information or short message provided by the second client to the calling peer, where the second The local video information or short message provided by the client is sent by the second virtual server.
- the VoIP server transfers the local video information or short message provided by the second client, and the call request to the enterprise.
- the call peer in the external network if the call request is a call between the POTS phones of the intranet, the VoIP server will provide local video information or short messages provided by the second client connected to the POTS phone that is actively calling. And forwarding, by the second virtual server, to the client connected to the called POTS phone, and transferring the call request to the called POTS phone corresponding to the client.
- a voice communication phone in an intranet such as a POTS phone
- the VoIP server sends a trigger message to the associated virtual server and the client to work together, so that the voice communication phone in the enterprise network system
- the POTS phone is combined with the client to communicate, so that the voice service can be realized through a voice communication phone such as a POTS phone, or a data service can be realized through a virtual server and a client.
- first and second clients, and the first and second virtual servers do not represent the order relationship, but represent different clients and different virtual servers.
- the VoIP server passes through FIG. 3 to FIG.
- the communication process shown in FIG. 5 is performed by the following steps 401 to 403.
- the communication method in this embodiment is to trigger and perform data communication between the client and the virtual server in the virtual desktop system of the enterprise network system.
- the voice communication phone associated with the client performs a voice service communication method.
- the voice communication phone uses a POTS phone as an example:
- Step 401: The VoIP server receives a trigger request sent by the virtual server in the virtual desktop system, where the trigger request is used to request to trigger a VoIP server to call a voice communication phone connected to a client corresponding to the virtual server, such as a POTS phone.
- the virtual desktop system of the intranet includes a virtual server and a client, wherein the virtual server is used to execute an underlying operation of the application, and provides a virtual desktop for executing the application to the client, and the client sends a specific operation instruction to control the virtual server. Perform the execution of the application.
- the user can operate the client through the display/keyboard/mouse, so that the client communicates with the virtual server, so that the client can implement multiple applications through the virtual server, for example, the client communicates with the virtual server to implement image processing and the like;
- the client can also communicate with another client through the virtual server.
- the client in the intranet and the other client in the enterprise external network perform communication services such as QQ video or QQ audio call, and two in the intranet.
- Communication services such as QQ video or QQ audio call between the clients, if there is audio information to be transmitted during the communication process, such as background music for executing the application, voice information of another client in the QQ communication, etc.
- the virtual server in the system can send a trigger request to the VoIP server in the intranet to call the POTS phone connected to the client communicating with the virtual desktop system, and use the POTS phone to transmit the audio information.
- the trigger request received here includes client information, such as a device identifier of the client, or an address identifier, where the trigger request includes a client in the intranet, and the client is currently communicating with the virtual server for audio. Transmission of information.
- client information such as a device identifier of the client, or an address identifier
- Step 402 The VoIP server sends a call to the corresponding client according to the client information included in the trigger request, so that the client transfers the call to the voice communication phone connected to the client.
- the VoIP server sends the call according to the client information included in the trigger request.
- the client receives the call, the call is transferred to the client.
- the voice communication telephone so that after the voice communication telephone is off-hook, a call channel can be established, and the audio information can be transmitted through the call channel.
- Step 403 The VoIP server sends the audio information in the process of the virtual server and the client in the virtual desktop system to the voice communication phone, such as the POTS phone, through the channel of the call transferred in step 402, and the voice information of the voice communication phone is called out. Forwarded to the virtual server corresponding to the client connected to the voice communication phone. Specifically, for the audio information that the client communicates with the virtual server, such as background music for executing the application, voice information of another client in the QQ communication, the virtual server sends the information to the VoIP server, and the VoIP server forwards the information to the VoIP server.
- the POTS phone to which the client is connected.
- the user can call out the voice information through the POTS phone, and the client connected to the POTS phone will call the outgoing call.
- the voice information is sent to the VoIP server; the VoIP server finds the identifier of the virtual server corresponding to the client that sends the voice information according to the second correspondence between the client identifier information and the virtual server identifier information in the preset virtual desktop system, and
- the voice information of the POTS phone is sent to the virtual server according to the identifier of the found virtual server, so that the virtual server sends the voice information of the POTS phone call to another client.
- the second corresponding relationship preset here is similar to the second corresponding relationship in the foregoing step 204, and details are not described herein again.
- the VoIP server when the client in the intranet communicates with the virtual server, the VoIP server receives the trigger request sent by the virtual server, and calls the corresponding client according to the trigger request.
- Voice communication telephones such as POTS telephones, work together, such as receiving audio information through a POTS telephone, or calling out through a microphone of a POTS telephone, so that the POTS telephone in the enterprise network system is combined with the client to communicate.
- the embodiment of the present invention further provides a communication method.
- the voice communication associated with the client needs to be triggered.
- the communication method for the voice service of the phone is applicable to the enterprise network system shown in FIG. 2, and the virtual server in the virtual desktop system of the system can communicate according to the following steps.
- the voice communication phone uses the POTS phone as an example.
- the flow chart is shown in Figure 7, including:
- Step 501 Receive a message instruction sent by the client.
- a virtual desktop system is deployed, including a client and a virtual server.
- Each user in the enterprise operates the client through a display/keyboard/mouse, and before the client communicates with the virtual server, the client Specifically, the client may send a user registration request to the virtual server, and include the user identifier of the user in the user registration request, and information of the registered client, such as port information, identification information, and the like.
- the virtual server will store the The user ID and the information of the registered client, and the user ID and the client information are also sent to the VoIP server for corresponding storage.
- the user can send a message instruction to the virtual server through the client, so that the client communicates with the virtual server, so that the client can implement multiple applications through the virtual server, for example, the client communicates with the virtual server to implement image processing and the like;
- the client can also communicate with another client through the virtual server, for example, the client in the intranet and the other client on the extranet of the enterprise perform communication services such as QQ video or QQ audio call, and two in the intranet. Communication services such as QQ video or QQ audio call between clients.
- Step 502 When there is audio information to be transmitted, send a trigger request to the VoIP server in the intranet, and the trigger request is used to request to trigger the VoIP server to call a voice communication phone connected to the client corresponding to the virtual server, such as a POTS phone.
- the virtual server in the virtual desktop system sends a trigger request, so that After the VoIP server receives the trigger request, the implementation manner is the same as that of the foregoing steps 401 to 403, and is not described herein.
- the implementation manner of the embodiment shown in FIG. 7 may be combined with the foregoing implementation manners shown in FIG. 3 to FIG. 5, and the communication mode is implemented in association with the user identifier. .
- the virtual server when the client in the intranet communicates with the virtual server, if there is audio information to be transmitted, the virtual server sends a trigger request to the VoIP server to call the client in the corresponding virtual desktop system.
- the voice communication telephone connected to the terminal such as a POTS telephone, works together, for example, receiving audio information through a POTS telephone, or calling out through a microphone of a POTS telephone, so that a voice communication telephone such as a POTS telephone in the enterprise network system is combined with the client to communicate.
- the virtual server may further perform the following steps.
- the communication method in this embodiment is an active call by a voice communication phone in an enterprise network system, or a voice communication phone in an enterprise network system.
- the virtual server and the client associated with the voice communication phone are required to implement the data service communication.
- the voice communication phone uses the POTS phone as an example to illustrate:
- Step 503 Receive a trigger message sent by a VoIP server. It can be understood that, after the VoIP server receives the call request, if the call request includes the process of transferring the call in the intranet, the VoIP server sends a trigger message to the virtual server, if the VoIP server receives the call request to the intranet.
- the call of the POTS phone in the call the trigger message sent by the VoIP server is used to trigger the virtual server to provide the video information or short message related to the call to the client, and in this case, the trigger message includes the client information, and the call Requesting the information of the corresponding call, the virtual server performs step 504;
- the trigger message sent by the VoIP server is used to trigger the virtual server to provide the virtual desktop to the client, and the request client is provided locally on the virtual desktop.
- Step 504 providing the client with video information or a short message related to the call request.
- the virtual server provides video information to the client corresponding to the client information contained in the trigger message, and can also provide the call-related information to the corresponding client through the short message.
- Step 505 Provide a virtual desktop to the client, request the client to provide local video information or a short message, and send the local video information or short message provided by the client to the VoIP server.
- the VoIP server forwards to the opposite end of the call request call together with the call request.
- the implementation manner of the embodiment shown in FIG. 8 may be combined with the foregoing implementation manners shown in FIG. 3 to FIG. 5, and the communication method of the form is realized while the extension number is associated with the user identifier. .
- a voice communication phone in an intranet such as a POTS phone
- the VoIP server sends a trigger message to the associated virtual server and the client to work together, so that the voice communication in the enterprise network system
- the phone POTS phone is combined with the client to communicate, so that the voice service can be realized through the voice communication phone, and the data service can be realized through the virtual server and the client.
- the embodiment of the present invention further provides a thin client.
- the structure is shown in FIG. 9.
- the display screen (not shown in the figure), the interface connected with the mouse and the keyboard, and the voice communication telephone such as the traditional telephone service POTS a telephone line interface 1 to which the telephone is connected, and a calling unit 10 and a forwarding unit 11, wherein: the display screen is used to display a virtual desktop provided by the virtual server; and can be used with a mouse and a keyboard
- the connected interface to receive instructions from the user to operate through the mouse and keyboard;
- the calling unit 10 is configured to receive a call request sent by the VoIP server, where the call request is sent by the VoIP server after determining the thin client according to the corresponding relationship between the called extension number of the corresponding call and the client;
- the forwarding unit 11 is configured to, according to the call request received by the calling unit 10, transfer the call request to the phone with voice communication function connected to the thin client through the telephone line interface 1;
- the call with the voice communication function phone connected to the thin client is transferred to the VoIP server.
- the thin client may further include: a receiving triggering unit 12, configured to receive a virtual desktop sent by a virtual server in the virtual desktop system, where the virtual desktop display requests to provide local video information or a short message, and Local video information or short messages are sent to the virtual server.
- a receiving triggering unit 12 configured to receive a virtual desktop sent by a virtual server in the virtual desktop system, where the virtual desktop display requests to provide local video information or a short message, and Local video information or short messages are sent to the virtual server.
- the thin client of the embodiment can connect the voice communication telephone through the telephone line interface 1, and forward the communication between the voice communication telephone and the PSTN power grid through the call forwarding unit 11, wherein the voice communication telephone can be a POTS telephone, because the POTS telephone is relatively wide. Applications can be used without expensive VoIP phones.
- the VoIP server when receiving the call request of the voice communication phone, the VoIP server sends a trigger message to the virtual server to provide the virtual desktop to the thin client.
- the receiving trigger unit 12 receives the virtual desktop sent by the virtual server for display, the user can operate the thin client through the mouse and the keyboard, and provide local video information or short message to the virtual server, so that the voice communication phone in the enterprise network system Communicate with the client to communicate.
- the embodiment of the present invention further provides a voice VoIP server based on a network protocol, and the structural schematic diagram is as shown in FIG. 10, including:
- the call receiving unit 20 is configured to receive a call request.
- the user information obtaining unit 21 is configured to: if the called call received by the call receiving unit 20 includes the called extension number, according to the called extension number in the call request received by the call receiving unit 20, and the preset user Identifying a first correspondence between the extension number and the extension number, and obtaining the called user identifier corresponding to the called extension number;
- the client obtaining unit 22 is configured to acquire the first client information corresponding to the called user identifier obtained by the user information obtaining unit 21 according to the preset relationship between the preset user identifier and the client information;
- the call sending unit 23 is configured to send the call request to the first client corresponding to the first client information obtained by the client obtaining unit 22, so that the first client transfers the call corresponding to the call request to On the phone with the voice communication function connected to the first client.
- the first correspondence between the user identifier and the extension number is preset.
- the call receiving unit 20 receives the call request, if the call request includes the called extension number, the user information obtaining unit 21 includes the The called extension number and the preset first correspondence relationship obtain the called user identifier; and the call sending unit 23 sends the call request according to the first client information corresponding to the called user identifier obtained by the client obtaining unit 22. Sending to the first client corresponding to the calling user identity, so that the first client can transfer the call to the voice communication phone connected to the first client.
- the extension number of the voice communication telephone of the intranet of the enterprise is not fixed to the office seat, but is different with the user, so that when the user moves the office seat, although the voice communication telephone used by the user changes, The extension number does not change, which solves the problem of inconvenient use caused by the association between the extension number and the office seat in the prior art.
- the VoIP server of the embodiment of the present invention may further include: a first virtual server obtaining unit 24 and a first trigger sending unit 25, in addition to the structure shown in FIG.
- the first trigger sending unit 25 is configured to use, according to the first virtual server Obtaining the identifier of the first virtual server acquired by the unit 24, sending a trigger message to the corresponding first virtual server, and notifying the call sending unit 23 to send the call request to the corresponding first client;
- the trigger message is used to trigger the first virtual server to provide the first client with video information or a short message related to the call request;
- the information receiving unit 26 is configured to receive the user identifier and the first client information sent by the first virtual server in the virtual desktop system, where the user identifier and the first client information are received by the first virtual server. Included in a user registration request sent by a client;
- the allocation storage unit 27 is configured to allocate an extension number to the user identifier received by the user receiving unit 26, and store a first correspondence between the received user identifier and the assigned extension number, and store the same And storing a correspondence between the received user identifier and the first client information;
- the updating unit 28 is configured to receive the client information and the user identifier that are sent by the first virtual server and log in to the first virtual server, and the corresponding relationship between the user identifier and the client information stored by the allocation storage unit 27 And updating the first client information corresponding to the user identifier of the first virtual server to the client information of the first virtual server.
- the extension number of the call included in the call request received by the call receiving unit 20 is the called extension number in the intranet
- the first virtual server obtaining unit 24 obtains the identifier of the first virtual server corresponding to the first client, and the first trigger sending unit 25 sends a trigger message to trigger the first virtual
- the server provides the first client with video information or a short message related to the call request, and notifies the call sending unit 23 to transmit the call request to the corresponding first client.
- the VoIP server in this embodiment sends a trigger message to the associated virtual server and the client to work together when the voice communication phone in the enterprise intranet answers the call.
- the voice communication phone in the enterprise network system is combined with the client to communicate.
- the first corresponding relationship preset in the server of the embodiment is that after the information receiving unit 26 receives the user identifier and the first client information, the allocation storage unit 27 assigns the corresponding extension number to the received user identifier, and The first correspondence is stored, and the correspondence between the user identifier and the first client information is stored.
- the update unit 28 receives the user identifier and the client information of the first virtual server, the corresponding relationship between the user identifier stored in the storage unit 27 and the client information is found, and the login to the first virtual server is performed.
- the first client information corresponding to the user identifier is inconsistent with the client information of the login first virtual server received by the update unit 28, and the update unit 28 further stores the relationship between the user identifier and the client information in the first virtual server.
- the first client information corresponding to the user identifier of the login first virtual server is updated to the client information of the login virtual server received by the update unit 28.
- the VoIP server may include: a second virtual server obtaining unit 29, a second trigger sending unit 30, and call forwarding information, in addition to the structure shown in FIG. Unit 31, information receiving unit 26, allocation storage unit 27 and update unit 28, among them:
- a second virtual server obtaining unit 29 configured to: if the call request received by the call receiving unit 20 includes second client information connected to the voice communication phone of the active call, according to the second client included in the call request End information, and a second correspondence between the client identifier information and the virtual server identifier information in the preset virtual desktop system, to obtain an identifier of the second virtual server corresponding to the second client;
- the second trigger sending unit 30 is configured to send a trigger message to the corresponding second virtual server according to the identifier of the second virtual server obtained by the second virtual server obtaining unit 29, where the trigger message is used to trigger the second
- the virtual server provides a virtual desktop to the second client, requesting the second client to provide local video information or a short message;
- the call information forwarding unit 31 is configured to forward the call request received by the call receiving unit 20 and the local video information or short message provided by the second client returned by the second virtual server to the calling peer.
- the call request received by the call receiving unit 20 includes the second client information connected to the voice communication phone actively calling;
- the second virtual server obtaining unit 29 obtains the identifier of the second virtual server corresponding to the second client, and the second trigger sending unit 30 sends a trigger message, triggering the second virtual server to provide the virtual desktop to the second client, requesting
- the second client provides local video information or a short message; when the second virtual server returns local video information or a short message provided by the second client, the call information forwarding unit 31 sends the call request and the second client.
- the local video information or short message provided is forwarded.
- the VoIP server in this embodiment sends a trigger message to the associated virtual server and the client together when the voice communication phone in the enterprise intranet, such as the POTS phone, dials the call between the various units of the server. Work, so that the voice communication phone in the enterprise network system is combined with the client to communicate.
- the voice communication phone in the enterprise intranet such as the POTS phone
- the structure between the information receiving unit 26, the allocation storage unit 27, and the updating unit 28 in this embodiment is similar to the structure of the information receiving unit 26, the allocation storage unit 27, and the updating unit 28 in the server described in FIG. This will not be repeated.
- the VoIP server includes FIG. 10 except
- the method further includes: a trigger receiving unit 32, a triggering call unit 33, and a voice information forwarding unit 34, wherein:
- the trigger receiving unit 32 is configured to receive a trigger request sent by the virtual server in the virtual desktop system, where the trigger request is used to request to trigger a VoIP server to call a voice communication phone connected to a client corresponding to the virtual server;
- the trigger request may include a voice communication phone that needs to be triggered, such as client information connected by the POTS phone.
- the triggering call unit 33 is configured to send a call to the corresponding client according to the trigger request received by the trigger receiving unit 32, so that the client transfers the call to the POTS phone connected to the client; the voice information forwarding unit 34 And transmitting, by the virtual server, voice information communicated with the client to the voice communication phone of the call, and forwarding the voice information of the voice communication phone to a virtual server corresponding to the client connected to the voice communication phone.
- the triggering call unit 33 triggers the VoIP server call according to the trigger message received by the trigger receiving unit 32.
- the voice communication telephones connected to the corresponding client work together, for example, receiving audio information, or calling out through the microphone of the voice communication telephone, so that the voice communication telephone in the enterprise network system is combined with the client to communicate.
- the embodiment of the invention further provides a communication system as shown in FIG. 1, comprising: a voice protocol VoIP server based on a network protocol, a virtual server, and at least one client, the client and the voice protocol VoIP server and the virtual server respectively based on the network protocol
- the connection is made, and the client is connected to the phone having the voice communication function through the telephone line interface.
- the connection with the traditional telephone service POTS phone is taken as an example, where:
- the client is mainly configured to receive a call request sent by the VoIP server, transfer the call request corresponding call to the POTS phone connected to the client by using a telephone line interface, and connect the POTS phone connected to the client.
- the call is forwarded to the VoIP server, which can be a thin client as shown in FIG.
- the VoIP server is mainly used to receive a call request, where the call request includes the called extension number, and according to the called extension number in the call request, and the first corresponding relationship between the preset user identifier and the extension number, The called subscriber number corresponding to the called extension number; and according to Corresponding relationship between the preset user identifier and the client information, acquiring the first client information corresponding to the called user identifier obtained by the user information obtaining unit; sending the call request to the client obtaining unit A first client corresponding to a client information.
- the structure of the VoIP server can be referred to the VoIP server shown in FIG.
- the structure of the VoIP server in the communication system may also be a VoIP server as shown in any of Figs.
- the client, the server, and the client of the communication system of the present embodiment communicate according to the method of the flowcharts shown in Figs. 3 to 8.
- the program may be stored in a computer readable storage medium, and the storage medium may include: Read only memory (ROM), random access memory (RAM), magnetic or optical disk, and the like.
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Description
一种通信的方法、 系统及装置
技术领域
本发明涉及通信技术领域, 特别涉及通信的方法、 系统及装置。
背景技术
现如今大部分企业使用用户小交换机( Private Branch Exchange , PBX ) ϋ 行企业内部电话通信,完成企业内部之间以及企业网络与公共电信网络的电话 交换。
由于企业内部电脑的广泛应用, 这样会基于互联网协议(IP )在企业内部 组成数据网络, 参考图 1所示, 为一种采用基于互联网协议的语音(Voice over Internet Protocol, VoIP )技术的企业通信系统, 包括: VoIP服务器, VoIP话机 和电脑运行软终端, 其中:
VoIP月良务器对外连接公共电话交换网 ( Public Switched Telephone
Network, PSTN ), 对内可以通过网线连接 VoIP话机和电脑运行软终端, 实现
PBX技术和 VoIP技术的功能。如果 VoIP服务器没有足够的网口来连接 VoIP话机 和电脑运行软终端, 则可以将先将 VoIP话机接到 VoIP月良务器的网口, 再由 VoIP 话机提供网口来连接电脑软终端,这样电脑软终端就通过 VoIP话机与 VoIP服务 器连接起来, 从而实现基于 VoIP技术的数据及语音业务。
该系统中还可以连接传统电话业务( Plain Old Telephone Service, POTS ) 话机, 具体地, 由于该系统中没有布置电话线, 则需要通过综合接入设备 ( Integrated Access Device, IAD )设备将多个 POTS话机连接到 VoIP服务器, 其中 IAD设备用于 IP网口与电话网口的转换, 这样可以实现企业内部的 POTS 话机之间以及与 PSTN网络之间的语音业务。
上述的企业通信系统中使用 POTS话机实现语音业务时,需要为每个 POTS 话机分配对应的分机号码, 这样才能将呼叫唯一转到正确的 POTS话机上, 在 现有技术中, POTS话机是部署在办公座位上, 使得分机号码与办公座位关联, 在用户移动办公座位时, 相应的的分机号码也会改变, 给用户使用造成不便。 发明内容
本发明实施例提供通信的方法、 系统及装置, 以解决现有技术中分机号 码与办公座位关联所带来了使用不方便的问题。
本发明实施例提供一种通信方法, 包括:
接收呼叫请求; 所述呼叫请求中包含被呼叫的分机号码, 则根据所述被呼 叫的分机号码, 以及预置的用户标识与分机号码的第一对应关系, 获取所述被 呼叫的分机号码对应的被呼叫用户标识;
根据预先设置的用户标识与客户端的对应关系,获取所述被呼叫用户标识 对应的第一客户端信息,将所述呼叫请求发送给第一客户端, 以使所述第一客 户端将所述呼叫请求对应的呼叫转接到与所述第一客户端所连接的具有语音 通信功能的话机上。
本发明实施提供一种瘦客户端, 包括显示屏、与鼠标、键盘所连接的接口, 所述瘦客户端还包括: 与语音通信话机所连接的电话线接口,及呼叫单元和转 发单元, 其中:
所述呼叫单元, 用于接收基于网络协议的语音 VoIP服务器发送的呼叫请 求,所述呼叫请求是所述 VoIP服务器根据所述呼叫请求对应呼叫的被叫分机号 码与客户端的对应关系确定所述瘦客户端后发送的;
所述转发单元, 用于根据所述呼叫单元接收的呼叫请求,通过所述电话线 接口将所述呼叫请求转接到与该瘦客户端所连接的具有语音通信功能的话机; 或将所述瘦客户端所连接的具有语音通信功能话机的呼叫转接到所述 VoIP服 务器。
本发明实施例提供一种基于网络协议的语音 VoIP服务器, 包括:
呼叫接收单元, 用于接收呼叫请求;
用户信息获得单元,用于所述呼叫接收单元接收的呼叫请求中包含被呼叫 的分机号码, 则根据呼叫请求中的被呼叫的分机号码,及预置的用户标识与分 机号码的第一对应关系, 得到所述被呼叫的分机号码对应的被呼叫用户标识; 客户端获得单元,用于根据预置的用户标识与客户端信息的对应关系, 获 取所述用户信息获得单元获得的被呼叫用户标识对应的第一客户端信息;
呼叫发送单元,用于将所述呼叫请求发送给所述客户端获得单元获得的第 一客户端信息对应的第一客户端,以便所述第一客户端将该呼叫请求对应的呼 叫转接到与所述第一客户端所连接的具有语音通信功能的话机上。
本发明实施例提供一种通信系统, 包括:
基于网络协议的语音 VoIP服务器、虚拟服务器和至少一个客户端, 所述客 户端分别与所述基于网络协议的语音 VoIP服务器和虚拟服务器连接,且所述客 户端通过电话线接口与具有语音通信功能的话机连接连接, 其中:
所述客户端, 用于接收所述 VoIP服务器发送的呼叫请求, 通过电话线接 口将所述呼叫请求对应呼叫转接到与该客户端所连接的具有语音通信功能的 话机; 并将所述客户端所连接的具有语音通信功能的话机的呼叫转接到所述 VoIP服务器;
所述基于网络协议的语音 VoIP服务器, 用于接收呼叫请求, 所述呼叫请求 中包含被呼叫的分机号码, 则根据呼叫请求中的被呼叫的分机号码,及预置的 用户标识与分机号码的第一对应关系,得到所述被呼叫的分机号码对应的被呼 叫用户标识; 并^^据预置的用户标识与客户端信息的对应关系, 获取所述用户 信息获得单元获得的被呼叫用户标识对应的第一客户端信息;将所述呼叫请求 发送给所述客户端获得单元获得的第一客户端信息对应的第一客户端。
本实施例中, 在 VoIP服务器中预置用户标识与分机号码的第一对应关系, 当 VoIP服务器接收到呼叫请求后, 如果其中包含被呼叫的分机号码, 则根据该 被呼叫的分机号码及预置的第一对应关系,得到被呼叫用户标识; 并将呼叫请 求发送给该被呼叫用户标识对应的第一客户端,这样第一客户端就可以将呼叫 转到与第一客户端所连接的具有语音通信功能的话机比如 POTS话机上。 本实 施例中企业内网的分机号码并不是固定于办公座位,而是随着用户的不同而不 同, 这样用户在移动办公座位时, 虽然该用户使用的语音通信话机比如 POTS 话机改变,但是分机号码没有变化,解决了现有技术中分机号码与办公座位关 联所带来了使用不方便的问题。
附图说明
为了更清楚地说明本发明实施例或现有技术中的技术方案,下面将对实施 例或现有技术描述中所需要使用的附图作筒单地介绍,显而易见地, 下面描述 中的附图仅仅是本发明的一些实施例,对于本领域普通技术人员来讲,在不付 出创造性劳动性的前提下, 还可以根据这些附图获得其他的附图。
图 1是现有技术中基于 VoIP技术的通信系统的结构示意图;
图 2是本发明实施例提供的通信系统的结构示意图;
图 3是本发明实施例提供的通信方法的流程图;
图 4是本发明实施例提供的另一种通信方法的流程图;
图 5是本发明实施例提供的另一种通信方法的流程图;
图 6是本发明实施例提供的另一种通信方法的流程图;
图 7是本发明实施例提供的另一种通信方法的流程图;
图 8是本发明实施例提供的另一种通信方法的流程图;
图 9是本发明实施例提供的一种瘦客户端的结构示意图;
图 10是本发明实施例提供的一种 VoIP服务器的结构示意图;
图 11是本发明实施例提供的另一种 VoIP服务器的结构示意图;
图 12是本发明实施例提供的另一种 VoIP服务器的结构示意图;
图 13是本发明实施例提供的另一种 VoIP服务器的结构示意图。
具体实施方式
下面将结合本发明实施例中的附图,对本发明实施例中的技术方案进行清 楚、 完整地描述, 显然, 所描述的实施例仅仅是本发明一部分实施例, 而不是 全部的实施例。基于本发明中的实施例, 本领域普通技术人员在没有作出创造 性劳动前提下所获得的所有其他实施例, 都属于本发明保护的范围。
本发明实施例提供的一种通信的方法,适用于如图 2所示的企业网络系统, 该系统包括服务器组、 多个客户端、 显示器 /键盘 /鼠标和具有语音通信功能的 话机(以下筒称语音通信话机), 即支持语音通信的话机比如图 1中的 POTS话 机, 其中服务器组可以包括 VoIP服务器和虚拟桌面系统中的多个虚拟服务器, 其中虚拟服务器是通过虚拟化技术把物理服务器虚拟为逻辑上的服务器, VoIP 服务器可以和虚拟服务器通信连接。 该系统由 VoIP服务器对外连接 PSTN电话 网, 并由 VoIP服务器和虚拟服务器对内分别通过企业 IP网络连接多个客户端, VoIP服务器能实现 PBX技术和 VoIP技术功能; 每个客户端与显示器 /键盘 /鼠标 连接, 且客户端还增加电话接口来连接语音通信话机; 用户可以通过显示器 / 键盘 /鼠标操作客户端。
本实施例中 VoIP服务器连接企业内网与企业外网, 实现企业内网之间, 及 企业内网与外网之间的通信, 其中企业内网包括: 客户端、 虚拟服务器、 语音 通信话机和显示器 /键盘 /鼠标等,而企业外网即为与 VoIP服务器所连接的 PSTN
电话网。
如果系统中的客户端为瘦客户端 (Thin Client ), 则可以通过电话线接口 如已注册的插孔(Registered Jack, RJ ) 11与语音通信话机连接。 其中瘦客户 端指的是在客户端-服务器网络体系中的一个基本无需应用程序的计算机终 端, 它通过一些协议和服务器通信, 进而接入局域网。 这种情况下, 瘦客户端 只连接鼠标和键盘, 可以将其鼠标 /键盘等输入传送到服务器处理, 服务器再 把处理结果回传至客户端显示。
该系统中由 VoIP服务器按照如下的步骤进行通信,本实施例中的通信方法 是对企业网络系统中语音通信话机进行呼叫时的通信方法,本实施例中语音通 信话机以 POTS话机为例说明, 流程图如图 3所示, 包括:
步骤 101 , 接收呼叫请求;
在本实施例中, 该呼叫请求可以是该企业网络系统中的 POTS话机之间, 及 POTS话机与 PSTN电话网之间通话的请求, 可以是 VoIP服务器通过 PSTN电 话网接收的企业外网的呼叫, 也可以是接收的企业内网的 POTS话机的呼叫。
如果该呼叫请求是对企业内网中 POTS话机的呼叫, 包括企业外网对该
POTS话机的呼叫, 和企业内网中 POTS话机之间的呼叫, 则在呼叫请求中包含 的企业内网中被呼叫的分机号码, 则 VoIP服务器执行步骤 102; 如果该呼叫请 求是对企业外网 (即 PSTN电话网) 的呼叫, 则 VoIP服务器将该呼叫请求转到 PSTN电话网中。
步骤 102, 根据呼叫请求中包含的被呼叫的分机号码, 及预置的用户标识 与分机号码的第一对应关系, 获取被呼叫的分机号码对应的被呼叫用户标识; 本实施例中,需要 VoIP服务器预先为企业内网的每个用户分配一个对应的 分机号码, 并在 VoIP服务器中预置每个用户标识与分机号码的第一对应关系。 而不是为每个办公座位分配一个固定的分机号码,使得分机号码与办公座位没 有关联关系。
VoIP服务器得到被呼叫用户标识是通过将被呼叫的分机号码与预置的第 一对应关系进行匹配,则相匹配的分机号码对应的用户标识即为被呼叫用户标 识。
步骤 103, 根据预置的用户标识与客户端信息的对应关系, 获取被呼叫用
户标识对应的第一客户端信息;
在本实施例中的企业网络系统中部署着虚拟桌面系统,包括客户端和虚拟 服务器, 用户通过第一客户端注册到第一虚拟服务器时, 可以通过用户注册请 求将用户标识和该第一客户端信息(比如端口信息、 标识信息等)发送给第一 虚拟服务器,第一虚拟服务器则将用户标识及其对应的第一客户端信息发送给 VoIP服务器储存;
当 VoIP服务器接收到第一虚拟服务器发送的用户标识及其对应的第一客 户端信息, 将该用户标识及其对应的第一客户端信息储存在 VoIP服务器中, 并 为该接收的用户标识分配一个分机号码,且将接收的用户标识和分配的分机号 码的第一对应关系进行储存。
需要说明的是,如果用户移动办公座位后, 当通过另一个客户端登陆到该 第一虚拟服务器,可以通过用户登陆请求将该用户的用户标识与另一个客户端 信息发送给第一虚拟服务器; 这样第一虚拟服务器接收到用户登陆请求后,发 现发送用户登陆请求的客户端与第一虚拟服务器中储存的该用户标识对应的 第一客户端不一致, 则需要更新第一虚拟服务器中储存的第一客户端信息,修 改为当前发送用户登陆请求的客户端;并将更新后的用户标识与客户端信息的 对应关系发送给 VoIP服务器进行更新,而 VoIP服务器会将本地存储中与该登录 第一虚拟服务器的用户标识相关的第一客户端信息更新为用户登陆虚拟服务 器的客户端信息。
可见本步骤中, VoIP月良务器在获取被呼叫用户标识对应的虚拟桌面系统中 的第一客户端信息时,具体可以从本地存储中查找得到该被呼叫用户标识对应 的第一客户端信息。
步骤 104,将呼叫请求发送给与步骤 103获取的第一客户端信息相应的第一 客户端,以便第一客户端将该呼叫请求对应的呼叫转接到与第一客户端所连接 的具有语音通信功能的话机(以下筒称语音通信话机)上, 比如 POTS话机。
这里 VoIP服务器在获得被呼叫用户标识对应的第一客户端信息后,将呼叫 请求发送给相应的第一客户端; 这样第一客户端接收到呼叫请求后, 则通过电 话通路将呼叫转接至与该第一客户端连接的 POTS话机上, 具体地将呼叫通过 第一客户端的电话接口比如 RJ11转接到与该第一客户端所连接的 POTS话机
上。
本实施例中,虚拟桌面系统中的客户端可以是瘦客户端,且通过电话线插 口如 RJ11连接语音通信话机比如 POTS话机。 其中瘦客户端指的是在客户端- 服务器网络体系中的一个基本无需应用程序的计算机终端,本实施例中在瘦客 户端上增加连接电话线的接口来连接语音通信话机比如 POTS话机。
可见, 本实施例中, 在 VoIP服务器中预置用户标识与分机号码的第一对应 关系, 当 VoIP服务器接收到呼叫请求后, 如果其中包含被呼叫的分机号码, 则 根据该被呼叫的分机号码及预置的第一对应关系,得到被呼叫用户标识; 并将 呼叫请求发送给该被呼叫用户标识对应的第一客户端,这样第一客户端就可以 将呼叫转接到与第一客户端所连接的具有语音通信功能的话机上。本实施例中 企业内网的分机号码并不是固定于办公座位, 而是随着用户的不同而不同, 这 样用户在移动办公座位时, 虽然该用户使用的语音通信话机改变,但是分机号 码没有变化,解决了现有技术中分机号码与办公座位关联所带来了使用不方便 的问题。
且本实施例中,客户端可以直接连接语音通信话机, 并将呼叫转接到语音 通信话机, 使得系统中不用通过另外的 IAD设备来连接语音通信话机与企业 IP 网络, 筒化了系统的结构。
参考图 4所示, 在一个具体的实施例中, 本实施例中的通信方法是对企业 网络系统中语音通信话机进行呼叫来实现语音通信时,需要触发与该语音通信 话机相关联的虚拟服务器和客户端来实现数据业务通信的方法,本实施例中语 音通信话机以 POTS话机为例说明, VoIP服务器通过如下步骤 201到 206来进行 通信:
步骤 201 , 接收呼叫请求, 所述呼叫请求中包含被呼叫的分机号码; 本实施例中呼叫请求是对企业内网中 POTS话机的呼叫, 则在呼叫请求中 包含企业内网中被呼叫的分机号码。
步骤 202, 根据呼叫请求中包含的被呼叫的分机号码, 及预置的用户标识 与分机号码的第一对应关系, 获取被呼叫的分机号码对应的被呼叫用户标识; 步骤 203, 根据预置的用户标识与客户端信息的对应关系, 获取被呼叫用 户标识对应的第一客户端信息;
步骤 204, 根据获取的第一客户端信息, 及预置的虚拟桌面系统中的客户 端标识信息与虚拟服务器标识信息的第二对应关系,得到第一客户端对应的第 一虚拟服务器的标识;
可以理解,在企业内网中部署着虚拟桌面系统,包括客户端和虚拟服务器, 其中虚拟服务器是用来执行应用的底层操作的,并向客户端提供执行应用的虚 拟桌面; 由客户端发送具体的操作指令来控制虚拟服务器进行应用的执行。
企业内每个用户的客户端在注册到虚拟服务器后,虚拟服务器会将用户标 识及其注册的客户端信息(比如客户端端口号, 客户端的设备标识等信息)发 送给 VoIP服务器; VoIP服务器则会将该客户端标识信息和虚拟服务器标识信息 的对应关系进行储存。 需要说明的是, 如果用户移动办公座位后, 当通过另一 个客户端登陆到虚拟服务器后,虚拟服务器会将该用户的用户标识及登陆虚拟 服务器的客户端信息发送给 VoIP服务器; VoIP服务器则将储存的第二对应关系 中与该用户标识相关的客户端信息更新为用户登陆虚拟服务器的客户端信息。
VoIP服务器可以通过将步骤 203中获得的客户端信息与第二对应关系进行 匹配得到虚拟服务器标识。
步骤 205 ,将呼叫请求发送给与步骤 203获取的第一客户端信息相应的第一 客户端,以便第一客户端将该呼叫请求对应的呼叫转接到与第一客户端所连接 的语音通信话机上, 比如 POTS话机;
步骤 206, 根据获取的第一虚拟服务器标识, 发送触发消息给相应的第一 虚拟服务器,该触发消息用于触发第一触发虚拟服务器向第一客户端提供与呼 叫请求有关的视频信息或短消息。
这里 VoIP服务器发送的触发消息中可以包含第一客户端信息,比如第一客 户端的设备标识,地址标识等信息; 在触发消息中还包含与呼叫请求相应呼叫 的信息, 比如呼叫连接后传输的视频信息、 语音信息等。 其中, 第一客户端信 息可以在呼叫请求中解析到;而与呼叫请求相应呼叫的信息可以是在呼叫建立 后, 从呼叫传输的业务数据中获取, 也可以根据呼叫请求获取到。
这样当第一虚拟服务器接收到触发消息后,就会向相应的第一客户端提供 视频信息, 也可以将与呼叫有关的信息通过短消息提供给相应的第一客户端, 从而实现了虚拟服务器与客户端传输数据业务信息。
可以理解, VoIP服务器在执行上述步骤 205和 206时并没有绝对的顺序关 系, 图 4中所示的只是一种具体的例子。 且通过上述步骤 201到 206, 使得语音 通信话机比如 POTS话机在接听呼叫的同时, VoIP服务器会发送触发消息给关 联的虚拟服务器及客户端一起工作, 使得企业网络系统中语音通信话机比如 POTS话机与客户端结合起来进行通信, 这样既能通过语音通信话机实现语音 业务, 也可以通过虚拟服务器和客户端实现数据业务。
参考图 5所示, 在另一个具体的实施例中, 本实施例中的通信方法是企业 网络系统中语音通信话机进行主动呼叫来实现语音业务通信时,需要触发与该 语音通信话机相关联的虚拟服务器和客户端来实现数据业务通信的方法,本实 施例中语音通信话机以 POTS话机为例说明, VoIP服务器通过如下步骤 301到 304来进行通信:
步骤 301 , VoIP服务器接收呼叫请求, 所述呼叫请求中包含与主动呼叫的 语音通信话机比如 POTS话机所连接的第二客户端信息;
本实施例中, 呼叫请求是企业内网中 POTS话机进行的主动呼叫, 则与主 动呼叫的 POTS话机所连接的第二客户端会发送呼叫请求给 VoIP服务器, 且在 呼叫请求中包含发送呼叫请求的第二客户端信息。
步骤 302, VoIP服务器根据呼叫请求中第二客户端信息, 及预置的虚拟桌 面系统中的客户端标识信息与虚拟服务器标识信息的第二对应关系,得到第二 客户端对应的第二虚拟服务器的标识;
这里预置的第二对应关系与上述步骤 204中的第二对应关系类同, 在此不 再赘述。
步骤 303 , VoIP服务器根据获取的第二虚拟服务器标识, 发送触发消息给 相应的第二虚拟服务器,该触发消息用于触发第二虚拟服务器向第二客户端提 供虚拟桌面, 请求第二客户端提供本地视频信息或短消息;
这里发送的触发消息中可以包含第二客户端信息,比如第二客户端的设备 标识, 地址标识等信息, 其中, 第二客户端信息可以从步骤 301中接收的呼叫 请求中解析到,而该触发消息请求触发第二客户端提供本地视频信息或短消息 具体是: 请求触发与主动呼叫的 POTS话机所连接的第二客户端发出数据业务 信息,则该触发消息所请求触发第二客户端提供的本地视频信息或短消息即为
数据业务信息。
这样当第二虚拟服务器接收到触发消息后,就会向相应的第二客户端提供 虚拟桌面, 在虚拟桌面上显示要求提供本地视频信息或短消息。
且当第二客户端将本地视频信息或短消息通过虚拟桌面提供给第二虚拟 服务器后,由第二虚拟服务器将第二客户端提供的本地视频信息或短消息发送 给 VoIP服务器。
步骤 304, VoIP服务器接收第二客户端提供的本地视频信息或短消息, 则 将步骤 301中接收的呼叫请求及第二客户端提供的本地视频信息或短消息转发 到呼叫对端,其中第二客户端提供的本地视频信息或短消息是由第二虚拟服务 器发送的。
如果该呼叫请求是企业内网中的 POTS话机呼叫企业外网 (即 PSTN电话 网)的请求, 则 VoIP服务器会将第二客户端提供的本地视频信息或短消息, 及 该呼叫请求转到企业外网中的呼叫对端; 如果该呼叫请求是企业内网的 POTS 话机之间的呼叫, 则 VoIP服务器会将与主动呼叫的 POTS话机所连接的第二客 户端提供的本地视频信息或短消息, 通过第二虚拟服务器转到与被呼叫的 POTS话机所连接的客户端,将该呼叫请求转到该客户端对应的被呼叫的 POTS 话机。
可以理解, 在本实施例中, 当企业内网中的语音通信话机比如 POTS话机 拨号呼叫时, VoIP服务器会发送触发消息给关联的虚拟服务器及客户端一起工 作, 使得企业网络系统中语音通信话机如 POTS话机与客户端结合起来进行通 信, 这样既能通过语音通信话机如 POTS话机实现语音业务, 也可以通过虚拟 服务器和客户端实现数据业务。
需要说明的是, 上述第一、 第二客户端, 及第一、 第二虚拟服务器并不代 表顺序的关系, 而是表示不同的客户端和不同的虚拟服务器。
参考图 6所示,在另一个具体的实施例中, VoIP服务器除了通过如图 3到图
5所示的流程进行通信外, 可以通过如下步骤 401到 403进行通信, 本实施例中 的通信方法是当企业网络系统的虚拟桌面系统中客户端与虚拟服务器进行数 据业务通信时,需要触发与该客户端相关联的语音通信话机进行语音业务的通 信方法, 本实施例中语音通信话机以 POTS话机为例说明:
步骤 401 , VoIP服务器接收虚拟桌面系统中虚拟服务器发送的触发请求, 该触发请求用于请求触发 VoIP服务器呼叫与该虚拟服务器对应的客户端所连 接的语音通信话机比如 POTS话机;
企业内网的虚拟桌面系统中包括虚拟服务器和客户端,其中虚拟服务器是 用来执行应用的底层操作, 并向客户端提供执行应用的虚拟桌面, 由客户端发 送具体的操作指令来控制虚拟服务器进行应用的执行。
用户可以通过显示器 /键盘 /鼠标操作客户端, 使得客户端与虚拟服务器之 间进行通信, 这样客户端可以通过虚拟服务器实现多个应用, 比如客户端与虚 拟服务器进行通信实现图片的处理等应用;且客户端还可以通过虚拟服务器与 另一客户端进行通信,比如企业内网中的客户端与企业外网的另一客户端进行 QQ视频或 QQ音频呼叫等通信业务, 企业内网中的两个客户端之间进行 QQ视 频或 QQ音频呼叫等通信业务, 如果在通信过程中有需要传输的音频信息, 比 如执行应用程序的背景音乐, QQ通信中另一客户端的语音信息等, 则虚拟桌 面系统中的虚拟服务器可以向企业内网中的 VoIP服务器发送触发请求,来呼叫 与该虚拟桌面系统中进行通信的客户端所连接的 POTS话机,使用 POTS话机来 传输音频信息。
这里接收的触发请求中包含客户端信息, 比如客户端的设备标识, 或地址 标识等, 其中触发请求中包含的是企业内网中的客户端,且该客户端当前正与 虚拟服务器进行通信进行音频信息的传输。
步骤 402, VoIP服务器根据触发请求中包含的客户端信息, 发送呼叫给相 应的客户端, 以便客户端将呼叫转接到与该客户端所连接的语音通信话机。
在触发请求中包含客户端信息, 则 VoIP 务器在发送呼叫时,是根据触发 请求中包含的客户端信息进行发送, 当客户端接收到呼叫后,将呼叫转接到与 该客户端所连接的语音通信话机,这样在语音通信话机摘机后就可以建立呼叫 通道, 可以通过该呼叫通道传输音频信息。
步骤 403、 VoIP服务器将虚拟桌面系统中虚拟服务器与客户端通信过程中 的音频信息, 通过步骤 402转接的呼叫的通道发送给语音通信话机比如 POTS 话机,并将该语音通信话机呼出的语音信息转发给连接该语音通信话机的客户 端对应的虚拟服务器。
具体地,对于客户端与虚拟服务器进行通信的音频信息, 比如执行应用程 序的背景音乐, QQ通信中另一客户端的语音信息等信息, 虚拟服务器会发送 给 VoIP服务器, 由 VoIP服务器转发给与该客户端所连接的 POTS话机。
如果虚拟桌面系统中的客户端通过虚拟服务器与另一客户端进行通信的 过程中有音频信息, 则用户可以通过 POTS话机呼出语音信息, 而与该 POTS话 机所连接的客户端会将该呼出的语音信息发送给 VoIP服务器;由 VoIP服务器根 据预置的虚拟桌面系统中的客户端标识信息与虚拟服务器标识信息的第二对 应关系, 查找到发送语音信息的客户端对应的虚拟服务器的标识, 并根据查找 到的虚拟服务器的标识, 将 POTS话机的语音信息发送给该虚拟服务器, 这样 虚拟服务器会将 POTS话机呼叫的语音信息发送给另一客户端。
这里预置的第二对应关系与上述步骤 204中的第二对应关系类同, 在此不 再赘述。
可以理解,在本实施例中, 当企业内网中客户端与虚拟服务器进行数据业 务通信时, VoIP服务器会接收虚拟服务器发送的触发请求, 并根据该触发请求 来呼叫与相应客户端所连接的语音通信话机比如 POTS话机一起工作, 比如通 过 POTS话机接收音频信息, 或通过 POTS话机的麦克风呼出, 使得企业网络系 统中 POTS话机与客户端结合起来进行通信。
本发明实施例还提供一种通信方法,本实施例中的通信方法是当企业网络 系统的虚拟桌面系统中客户端与虚拟服务器进行数据业务通信时,需要触发与 该客户端相关联的语音通信话机进行语音业务的通信方法, 适用于如图 2所示 的企业网络系统,该系统部属的虚拟桌面系统中虚拟服务器可以按照如下的步 骤进行通信, 本实施例中语音通信话机以 POTS话机为例说明, 流程图如图 7 所示, 包括:
步骤 501 , 接收客户端发送的消息指令;
在本实施例中的企业网络系统中部署着虚拟桌面系统,包括客户端和虚拟 服务器, 企业内每个用户通过显示器 /键盘 /鼠标操作客户端, 在客户端与虚拟 服务器进行通信之前, 客户端需要注册到虚拟服务器, 具体地, 客户端可以发 送用户注册请求给虚拟服务器, 且在用户注册请求中包含该用户的用户标识, 及注册的客户端的信息比如端口信息、标识信息等。 而虚拟服务器就会储存该
用户标识及注册的客户端的信息, 且还会将用户标识及客户端的信息发送给 VoIP 务器进行对应地储存。
这样用户可以通过客户端向虚拟服务器发送消息指令,使得客户端与虚拟 服务器进行通信,这样客户端可以通过虚拟服务器实现多个应用, 比如客户端 与虚拟服务器进行通信实现图片的处理等应用;且客户端还可以通过虚拟服务 器与另一客户端进行通信 ,比如企业内网中的客户端与企业外网的另一客户端 进行 QQ视频或 QQ音频呼叫等通信业务, 企业内网中的两个客户端之间进行 QQ视频或 QQ音频呼叫等通信业务。
步骤 502, 当有音频信息要传输, 发送触发请求给企业内网中的 VoIP服务 器,该触发请求用于请求触发 VoIP服务器呼叫与虚拟服务器对应的客户端所连 接的语音通信话机比如 POTS话机。
如果在客户端与虚拟服务器的通信过程中有需要传输的音频信息,比如执 行应用程序的背景音乐, QQ通信中另一客户端的音频信息等, 则虚拟桌面系 统中的虚拟服务器发送触发请求, 这样当 VoIP服务器接收到该触发请求后, 其 实现方式与上述步骤 401到 403的实现方式类同, 在此不进行赞述。
作为一种可选的实现方式, 图 7所述的实施例的实现方式可以和上述图 3 至图 5所示的实现方式相结合, 在分机号码与用户标识关联的同时实现形式多 样的通信方式。
可见在本实施例中, 当企业内网中客户端与虚拟服务器进行通信时,如果 有音频信息要传输, 则该虚拟服务器会发送触发请求给 VoIP服务器, 来呼叫与 相应该虚拟桌面系统中客户端所连接的语音通信话机比如 POTS话机一起工 作, 比如通过 POTS话机接收音频信息, 或通过 POTS话机的麦克风呼出, 使得 企业网络系统中语音通信话机比如 POTS话机与客户端结合起来进行通信。
参考图 8所示,在一个具体的实施例中,虚拟服务器还可以执行如下步骤, 本实施例中的通信方法是企业网络系统中语音通信话机进行主动呼叫,或对企 业网络系统中语音通信话机进行呼叫来实现语音业务通信时,需要触发与该语 音通信话机相关联的虚拟服务器和客户端来实现数据业务通信的方法,本实施 例中语音通信话机以 POTS话机为例说明:
步骤 503, 接收 VoIP服务器发送的触发消息;
可以理解, 当 VoIP服务器接收到呼叫请求后, 如果呼叫请求中包含企业内 网中在转接呼叫的过程, VoIP服务器会向虚拟服务器发送触发消息, 如果 VoIP 服务器接收的呼叫请求是对企业内网中的 POTS话机的呼叫, 则 VoIP服务器发 送的触发消息是用来触发虚拟服务器向客户端提供与呼叫有关的视频信息或 短消息, 且这种情况下, 触发消息中包含客户端信息, 及呼叫请求相应呼叫的 信息, 则虚拟服务器执行步骤 504;
如果 VoIP服务器接收的呼叫请求的主动呼叫是企业内网中的 POTS话机, 则 VoIP服务器发送的触发消息是用来触发虚拟服务器向客户端提供虚拟桌面, 并在虚拟桌面上显示请求客户端提供本地视频信息或短消息, 且这种情况下, 触发消息中包含客户端信息, 则虚拟服务器执行步骤 505。
步骤 504, 向客户端提供与呼叫请求相关的视频信息或短消息。
虚拟服务器会向触发消息中包含的客户端信息相应的客户端提供视频信 息, 也可以将与呼叫有关的信息通过短消息提供给相应的客户端。
步骤 505, 向客户端提供虚拟桌面, 请求客户端提供本地视频信息或短消 息, 并将客户端提供的本地视频信息或短消息发送给 VoIP服务器。
可以理解, VoIP服务器在接收到本地视频信息或短消息后, 与呼叫请求一 同转发到该呼叫请求呼叫的对端。
作为一种可选的实现方式, 图 8所述的实施例的实现方式可以和上述图 3 至图 5所示的实现方式相结合, 在分机号码与用户标识关联的同时实现形式多 样的通信方式。
可见在本实施例中, 当企业内网中的语音通信话机比如 POTS话机拨号呼 叫或接听呼叫时, VoIP服务器会发送触发消息给关联的虚拟服务器及客户端一 起工作, 使得企业网络系统中语音通信话机 POTS话机与客户端结合起来进行 通信, 这样既能通过语音通信话机实现语音业务,也可以通过虚拟服务器和客 户端实现数据业务。
本发明实施例还提供一种瘦客户端, 结构示意图如图 9所示, 包括显示屏 (在图中没有画出)、 与鼠标和键盘所连接的接口、 与语音通信话机比如传统 电话业务 POTS话机所连接的电话线接口 1 ,及呼叫单元 10和转发单元 11 ,其中: 显示屏是用来显示虚拟服务器提供的虚拟桌面;且可以通过与鼠标和键盘
所连接的接口来接收用户通过鼠标和键盘操作的指令;
呼叫单元 10, 用于接收 VoIP服务器发送的呼叫请求, 所述呼叫请求是所述 VoIP服务器根据呼叫请求对应呼叫的被叫分机号码与客户端的对应关系确定 所述瘦客户端后发送的;
转发单元 11 , 用于根据所述呼叫单元 10接收的呼叫请求, 通过所述电话线 接口 1将所述呼叫请求转接到与该瘦客户端所连接的具有语音通信功能的话 机;或将所述瘦客户端所连接的具有语音通信功能话机的呼叫转接到 VoIP服务 器。
在一个具体的实施例中, 瘦客户端还可以包括: 接收触发单元 12, 用于接 收虚拟桌面系统中虚拟服务器发送的虚拟桌面,所述虚拟桌面显示请求提供本 地视频信息或短消息, 并将本地视频信息或短消息发送给虚拟服务器。
本实施例的瘦客户端可以通过电话线接口 1连接语音通信话机, 并通过呼 叫转发单元 11转发语音通信话机与 PSTN电网之间的通信, 其中语音通信话机 可以是 POTS话机,由于 POTS话机比较广泛应用,可以不使用昂贵的 VoIP话机。
且当与本实施例的瘦客户端所连接的语音通信话机发起呼叫时, VoIP服务 器在接收到该语音通信话机的呼叫请求时,会发送触发消息给虚拟服务器来向 该瘦客户端提供虚拟桌面,当接收触发单元 12接收到虚拟服务器发送的虚拟桌 面进行显示, 这样用户可以通过鼠标和键盘来操作瘦客户端, 并向虚拟服务器 提供本地视频信息或短消息,使得企业网络系统中语音通信话机与客户端结合 起来进行通信。
本发明实施例还提供一种基于网络协议的语音 VoIP服务器,结构示意图如 图 10所示, 包括:
呼叫接收单元 20, 用于接收呼叫请求;
用户信息获得单元 21 ,用于若呼叫接收单元 20接收的呼叫请求中包含被呼 叫的分机号码,则根据所述呼叫接收单元 20接收的呼叫请求中的被呼叫的分机 号码,及预置的用户标识与分机号码的第一对应关系,得到所述被呼叫的分机 号码对应的被呼叫用户标识;
客户端获得单元 22, 用于根据预置的用户标识与客户端信息的对应关系, 获取所述用户信息获得单元 21获得的被呼叫用户标识对应的第一客户端信息;
呼叫发送单元 23 ,用于将所述呼叫请求发送给客户端获得单元 22获得的第 一客户端信息对应的第一客户端,以便所述第一客户端将该呼叫请求对应的呼 叫转接到与所述第一客户端所连接的具有语音通信功能的话机上。
本实施例的服务器中预置用户标识与分机号码的第一对应关系,当呼叫接 收单元 20接收到呼叫请求后,如果呼叫请求中包含被呼叫的分机号码, 则用户 信息获得单元 21根据其中包含的被呼叫的分机号码及预置的第一对应关系,得 到被呼叫用户标识;并由呼叫发送单元 23根据客户端获得单元 22获得的被呼叫 用户标识对应的第一客户端信息,将呼叫请求发送给该呼叫用户标识对应的第 一客户端,这样第一客户端就可以将呼叫转到与第一客户端所连接的语音通信 话机上。本实施例中企业内网的语音通信话机分机号码并不是固定于办公座位 上, 而是随着用户的不同而不同, 这样用户在移动办公座位时, 虽然该用户使 用的语音通信话机改变,但是分机号码没有变化,解决了现有技术中分机号码 与办公座位关联所带来了使用不方便的问题。
参考图 11所示, 在一个具体的实施例中, 本发明实施例的 VoIP服务器除了 包括如图 10所示的结构外, 还可以包括: 第一虚拟服务器获得单元 24、 第一触 发发送单元 25、 信息接收单元 26、 分配储存单元 27和更新单元 28, 其中: 第一虚拟服务器获得单元 24,用于根据所述客户端获得单元 22获得的第一 客户端信息,及预置的虚拟桌面系统中客户端标识信息与虚拟服务器标识信息 的第二对应关系, 得到所述获得的第一客户端对应的第一虚拟服务器的标识; 第一触发发送单元 25,用于根据所述第一虚拟服务器获得单元 24获取的第 一虚拟服务器的标识,发送触发消息给相应的第一虚拟服务器, 并通知所述呼 叫发送单元 23将呼叫请求发送给相应的第一客户端;
该触发消息用于触发所述第一虚拟服务器向所述第一客户端提供与所述 呼叫请求有关的视频信息或短消息;
信息接收单元 26,用于接收虚拟桌面系统中的第一虚拟服务器发送的用户 标识和第一客户端信息,所述用户标识和第一客户端信息是在所述第一虚拟服 务器接收到相应第一客户端发送的用户注册请求中包含的;
分配储存单元 27,用于为所述用户接收单元 26接收的用户标识分配一个分 机号码, 并存储所述接收的用户标识与分配的分机号码的第一对应关系,且存
储所述接收的用户标识与第一客户端信息的对应关系;
更新单元 28,用于接收到所述第一虚拟服务器发送的登录所述第一虚拟服 务器的客户端信息和用户标识,将所述分配储存单元 27储存的用户标识与客户 端信息的对应关系中,与登录所述第一虚拟服务器的用户标识对应的第一客户 端信息更新为登录所述第一虚拟服务器的客户端信息。
本实施例的服务器中,呼叫接收单元 20接收的呼叫请求中包含的呼叫的分 机号码为企业内网中被呼叫的分机号码;
当客户端获得单元 22获得第一客户端信息之后 ,第一虚拟服务器获得单元 24获得第一客户端对应的第一虚拟服务器的标识,则第一触发发送单元 25发送 触发消息,触发第一虚拟服务器向第一客户端提供与呼叫请求有关的视频信息 或短消息, 并通知呼叫发送单元 23将呼叫请求发送给相应第一的客户端。这样 通过服务器的各个单元之间按照图 4所示流程进行通信, 当企业内网中的语音 通信话机接听呼叫时,本实施例的 VoIP服务器会发送触发消息给关联的虚拟服 务器及客户端一起工作,使得企业网络系统中语音通信话机与客户端结合起来 进行通信。
且本实施例的服务器中预置的第一对应关系是在信息接收单元 26接收到 用户标识和第一客户端信息后,由分配储存单元 27为接收的用户标识分配对应 的分机号码, 并将第一对应关系进行储存,且将该用户标识与第一客户端信息 的对应关系储存。
需要说明的是,当更新单元 28接收到登录第一虚拟服务器的用户标识和客 户端信息后, 发现分配储存单元 27储存的用户标识与客户端信息的对应关系 中, 该登录第一虚拟服务器的用户标识对应的第一客户端信息, 与更新单元 28 接收的登录第一虚拟服务器的客户端信息不一致,则更新单元 28还会将第一虚 拟服务器中已经储存用户标识与客户端信息的对关系中,与该登录第一虚拟服 务器的用户标识对应的第一客户端信息更新为更新单元 28接收的登录虚拟服 务器的客户端信息。
参考图 12所示, 在另一个具体的实施例中, VoIP服务器除了包括如图 10 所示的结构外, 还可以包括: 第二虚拟服务器获得单元 29、 第二触发发送单元 30、 呼叫信息转发单元 31、 信息接收单元 26、 分配储存单元 27和更新单元 28,
其中:
第二虚拟服务器获得单元 29,用于若所述呼叫接收单元 20接收的呼叫请求 中包含与主动呼叫的语音通信话机所连接的第二客户端信息,根据所述呼叫请 求中包含的第二客户端信息,及预置的虚拟桌面系统中的客户端标识信息与虚 拟服务器标识信息的第二对应关系,得到所述第二客户端对应的第二虚拟服务 器的标识;
第二触发发送单元 30,用于根据所述第二虚拟服务器获得单元 29获得的第 二虚拟服务器的标识,发送触发消息给相应的第二虚拟服务器, 所述触发消息 用于触发所述第二虚拟服务器向所述第二客户端提供虚拟桌面,请求所述第二 客户端提供本地视频信息或短消息;
所述呼叫信息转发单元 31 ,用于将所述呼叫接收单元 20接收的呼叫请求及 所述第二虚拟服务器返回的第二客户端提供的本地视频信息或短消息转发到 呼叫对端。
本实施例的服务器中,呼叫接收单元 20接收的呼叫请求中包含与主动呼叫 的语音通信话机所连接的第二客户端信息;
则第二虚拟服务器获得单元 29获得第二客户端对应的第二虚拟服务器的 标识, 则第二触发发送单元 30发送触发消息,触发第二虚拟服务器向所述第二 客户端提供虚拟桌面,请求所述第二客户端提供本地视频信息或短消息; 当该 第二虚拟服务器返回第二客户端提供的本地视频信息或短消息,则呼叫信息转 发单元 31会将呼叫请求和该第二客户端提供的本地视频信息或短消息进行转 发。
这样通过服务器的各个单元之间按照图 5所示流程, 当企业内网中的语音 通信话机比如 POTS话机拨号呼叫时, 本实施例的 VoIP服务器会发送触发消息 给关联的虚拟服务器及客户端一起工作,使得企业网络系统中语音通信话机与 客户端结合起来进行通信。
且本实施例中信息接收单元 26、 分配储存单元 27和更新单元 28之间的结 构, 与图 11所述的服务器中信息接收单元 26、 分配储存单元 27和更新单元 28 的结构类同, 在此不进行赘述。
参考图 13所示, 在另一个具体的实施例中, VoIP服务器除了包括如图 10
所示的结构外, 还可以包括: 触发接收单元 32, 触发呼叫单元 33和语音信息转 发单元 34, 其中:
触发接收单元 32 ,用于接收所述虚拟桌面系统中虚拟服务器发送的触发请 求,该触发请求用于请求触发 VoIP服务器呼叫与所述虚拟服务器对应的客户端 所连接的语音通信话机;
可以理解, 该触发请求中可以包括需要触发的语音通信话机比如 POTS话 机所连接的客户端信息,
触发呼叫单元 33, 用于根据所述触发接收单元 32接收的触发请求,发送呼 叫给相应的客户端,以便客户端将呼叫转接到与该客户端所连接的 POTS话机; 语音信息转发单元 34,用于将所述虚拟服务器与客户端通信的语音信息发 送给所述呼叫的语音通信话机,并将所述语音通信话机的语音信息转发给连接 该语音通信话机的客户端对应的虚拟服务器。
这样通过 VoIP服务器的各个单元之间按照图 6所示流程, 当企业内网中客 户端与虚拟服务器进行通信时,触发呼叫单元 33会根据触发接收单元 32接收的 触发消息, 触发 VoIP服务器呼叫与相应客户端所连接的语音通信话机一起工 作, 比如接收音频信息, 或通过语音通信话机的麦克风呼出, 使得企业网络系 统中语音通信话机与客户端结合起来进行通信。
本发明实施例还提供一种如图 1所示的通信的系统, 包括: 基于网络协议 的语音 VoIP服务器、虚拟服务器和至少一个客户端,客户端分别与基于网络协 议的语音 VoIP服务器和虚拟服务器连接,且所述客户端通过电话线接口与具有 语音通信功能的话机连接, 本实施例中以与传统电话业务 POTS话机连接为例 说明, 其中:
客户端主要用于接收所述 VoIP服务器发送的呼叫请求,通过电话线接口将 所述呼叫请求对应呼叫转接到与该客户端所连接的 POTS话机; 并将所述客户 端所连接的 POTS话机的呼叫转接到所述 VoIP服务器, 该客户端可以是如图 9 所示的瘦客户端。
而 VoIP服务器主要用于接收呼叫请求,所述呼叫请求中包含被呼叫的分机 号码, 则根据呼叫请求中的被呼叫的分机号码,及预置的用户标识与分机号码 的第一对应关系,得到所述被呼叫的分机号码对应的被呼叫用户标识; 并根据
预置的用户标识与客户端信息的对应关系,获取所述用户信息获得单元获得的 被呼叫用户标识对应的第一客户端信息;将所述呼叫请求发送给所述客户端获 得单元获得的第一客户端信息对应的第一客户端。该 VoIP服务器的结构可以参 考图 10所示的 VoIP服务器。
在一个具体的实施例中, 通信系统中的 VoIP服务器的结构还可以如图 11 到 13任一个所示的 VoIP服务器。
本实施例的通信系统的客户端、服务器和客户端之间按照如图 3到图 8所示 流程图的方法进行通信。
本领域普通技术人员可以理解上述实施例的各种方法中的全部或部分步 骤是可以通过程序来指令相关的硬件来完成,该程序可以存储于一计算机可读 存储介质中,存储介质可以包括:只读存储器( ROM )、随机存取存储器( RAM )、 磁盘或光盘等。
以上对本发明实施例所提供的通信的方法、系统和装置,进行了详细介绍, 本文中应用了具体个例对本发明的原理及实施方式进行了阐述,以上实施例的 说明只是用于帮助理解本发明的方法及其核心思想; 同时,对于本领域的一般 技术人员,依据本发明的思想,在具体实施方式及应用范围上均会有改变之处, 综上所述, 本说明书内容不应理解为对本发明的限制。
Claims
1、 一种通信方法, 其特征在于, 包括:
接收呼叫请求; 所述呼叫请求中包含被呼叫的分机号码, 则根据所述被呼 叫的分机号码, 以及预置的用户标识与分机号码的第一对应关系, 获取所述被 呼叫的分机号码对应的被呼叫用户标识;
根据预先设置的用户标识与客户端的对应关系,获取所述被呼叫用户标识 对应的第一客户端信息,将所述呼叫请求发送给第一客户端, 以使所述第一客 户端将所述呼叫请求对应的呼叫转接到与所述第一客户端所连接的具有语音 通信功能的话机上。
2、 如权利要求 1所述的方法, 其特征在于, 在所述接收呼叫请求之前还包 括:
接收虚拟桌面系统中的第一虚拟服务器发送的用户标识和第一客户端信 息,所述用户标识和第一客户端信息是在所述虚拟服务器接收到所述第一客户 端发送的用户注册请求中包含的;
为所述接收的用户标识分配一个分机号码,并存储所述接收的用户标识与 分配的分机号码的第一对应关系,以及存储所述用户标识与第一客户端信息的 对应关系。
3、 如权利要求 2所述的方法, 其特征在于, 还包括:
接收所述第一虚拟服务器发送的登录所述第一虚拟服务器的客户端信息 和用户标识,将所述用户标识与客户端信息的对应关系中, 与登录所述第一虚 拟服务器的用户标识对应的第一客户端信息更新为登录所述第一虚拟服务器 的客户端信息。
4、 如权利要求 1至 3任一项所述的方法, 其特征在于, 所述客户端是虚拟 桌面系统的瘦客户端, 是通过电话接口与具有语音通信功能的话机连接的。
5、 如权利要求 1至 4任一项所述的方法, 其特征在于,
所述获取所述被呼叫用户标识对应的第一客户端信息之后还包括: 根据所述获取的第一客户端信息,及预置的虚拟桌面系统中的客户端标识 信息与虚拟服务器标识信息的第二对应关系,得到所述获取的第一客户端对应 的第一虚拟服务器的标识; 根据所述获取的第一虚拟服务器的标识,发送触发消息给所述第一虚拟服 务器,所述触发消息用于触发所述第一虚拟服务器向所述第一客户端提供与所 述呼叫请求有关的视频信息或短消息。
6、 如权利要求 1至 4任一项所述的方法, 其特征在于, 若所述接收的呼叫 请求中包含与主动呼叫的语音通信话机所连接的第二客户端信息,则所述方法 还包括:
根据所述呼叫请求中包含的第二客户端信息,及预置的虚拟桌面系统中的 客户端标识信息与虚拟服务器标识信息的第二对应关系,得到所述第二客户端 对应的第二虚拟服务器的标识;
根据所述获取的第二虚拟服务器的标识,发送触发消息给所述第二虚拟服 务器,所述触发消息用于触发所述第二虚拟服务器向所述第二客户端提供虚拟 桌面, 请求所述第二客户端提供本地视频信息或短消息;
将所述呼叫请求及所述第二虚拟服务器返回的视频信息或短消息转发到 呼叫对端。
7、 一种瘦客户端, 包括显示屏、 与鼠标、 键盘所连接的接口, 其特征在 于, 所述瘦客户端还包括: 与语音通信话机所连接的电话线接口, 及呼叫单元 和转发单元, 其中:
所述呼叫单元, 用于接收基于网络协议的语音 VoIP服务器发送的呼叫请 求,所述呼叫请求是所述 VoIP服务器根据所述呼叫请求对应呼叫的被叫分机号 码与客户端的对应关系确定所述瘦客户端后发送的;
所述转发单元, 用于根据所述呼叫单元接收的呼叫请求,通过所述电话线 接口将所述呼叫请求转接到与该瘦客户端所连接的具有语音通信功能的话机; 或将所述瘦客户端所连接的具有语音通信功能话机的呼叫转接到所述 VoIP服 务器。
8、 一种基于网络协议的语音 VoIP服务器, 其特征在于, 包括:
呼叫接收单元, 用于接收呼叫请求;
用户信息获得单元,用于所述呼叫接收单元接收的呼叫请求中包含被呼叫 的分机号码, 则根据呼叫请求中的被呼叫的分机号码,及预置的用户标识与分 机号码的第一对应关系, 得到所述被呼叫的分机号码对应的被呼叫用户标识; 客户端获得单元,用于根据预置的用户标识与客户端信息的对应关系, 获 取所述用户信息获得单元获得的被呼叫用户标识对应的第一客户端信息; 呼叫发送单元,用于将所述呼叫请求发送给所述客户端获得单元获得的第 一客户端信息对应的第一客户端,以便所述第一客户端将该呼叫请求对应的呼 叫转接到与所述第一客户端所连接的具有语音通信功能的话机上。
9、 如权利要求 8所述的 VoIP服务器, 其特征在于, 还包括:
信息接收单元,用于接收虚拟桌面系统中的第一虚拟服务器发送的用户标 识和第一客户端信息,所述用户标识和第一客户端信息是在所述第一虚拟服务 器接收到相应第一客户端发送的用户注册请求中包含的;
分配储存单元,用于为所述用户接收单元接收的用户标识分配一个分机号 码, 并存储所述接收的用户标识与分配的分级号码的第一对应关系,且存储所 述接收的用户标识与第一客户端信息的对应关系。
10、 如权利要求 9所述的 VoIP服务器, 其特征在于, 还包括:
更新单元,用于接收所述第一虚拟服务器发送的登录所述第一虚拟服务器 的客户端信息和用户标识,将所述分配储存单元储存的用户标识与客户端信息 的对应关系中,与登录所述第一虚拟服务器的用户标识对应的第一客户端信息 更新为登录所述第一虚拟服务器的客户端信息。
11、 如权利要求 8至 10任一项所述的 VoIP服务器, 其特征在于, 还包括: 第一虚拟服务器获得单元,用于根据所述客户端获得单元获得的第一客户 端信息,及预置的虚拟桌面系统中客户端的标识信息与虚拟服务器的标识信息 的第二对应关系, 得到所述获得的第一客户端对应的第一虚拟服务器的标识; 第一触发发送单元,用于根据所述第一虚拟服务器获得单元获取的第一虚 拟服务器的标识,发送触发消息给相应的第一虚拟服务器, 并通知所述呼叫发 送单元将呼叫请求发送给相应的第一客户端;所述触发消息用于触发所述第一 虚拟服务器向所述第一客户端提供与所述呼叫请求有关的视频信息或短消息。
12、 如权利要求 8至 10任一项所述的 VoIP服务器, 其特征在于, 还包括: 第二虚拟服务器获得单元,用于所述呼叫接收单元接收的呼叫请求中包含 与主动呼叫的语音通信话机所连接的第二客户端信息,根据所述呼叫请求中包 含的第二客户端信息,及预置的虚拟桌面系统中的客户端标识信息与虚拟服务 器标识信息的第二对应关系,得到所述第二客户端对应的第二虚拟服务器的标 识;
第二触发发送单元,用于根据所述第二虚拟服务器获得单元获得的第二虚 拟服务器的标识,发送触发消息给相应的第二虚拟服务器, 所述触发消息用于 触发所述第二虚拟服务器向所述第二客户端提供虚拟桌面,请求所述第二客户 端提供本地视频信息或短消息;
所述呼叫信息转发单元,用于将所述呼叫请求及所述第二虚拟服务器返回 的第二客户端提供的本地视频信息或短消息转发到呼叫对端。
13、一种通信系统,其特征在于, 包括:基于网络协议的语音 VoIP服务器、 虚拟服务器和至少一个客户端, 所述客户端分别与所述基于网络协议的语音
VoIP服务器和虚拟服务器连接,且所述客户端通过电话线接口与具有语音通信 功能的话机连接连接, 其中:
所述客户端, 用于接收所述 VoIP服务器发送的呼叫请求, 通过电话线接 口将所述呼叫请求对应呼叫转接到与该客户端所连接的具有语音通信功能的 话机; 并将所述客户端所连接的具有语音通信功能的话机的呼叫转接到所述 VoIP服务器;
所述基于网络协议的语音 VoIP服务器, 用于接收呼叫请求, 所述呼叫请 求中包含被呼叫的分机号码, 则根据呼叫请求中的被呼叫的分机号码,及预置 的用户标识与分机号码的第一对应关系,得到所述被呼叫的分机号码对应的被 呼叫用户标识; 并根据预置的用户标识与客户端信息的对应关系, 获取所述用 户信息获得单元获得的被呼叫用户标识对应的第一客户端信息;将所述呼叫请 求发送给所述客户端获得单元获得的第一客户端信息对应的第一客户端。
14、 如权利要求 13所述的通信系统, 其特征在于, 所述 VoIP服务器包括: 呼叫接收单元, 用于接收呼叫请求;
用户信息获得单元,用于所述呼叫接收单元接收的呼叫请求中包含被呼叫 的分机号码, 则根据呼叫请求中的被呼叫的分机号码,及预置的用户标识与分 机号码的第一对应关系, 得到所述被呼叫的分机号码对应的被呼叫用户标识; 客户端获得单元,用于根据预置的用户标识与客户端信息的对应关系, 获 取所述用户信息获得单元获得的被呼叫用户标识对应的第一客户端信息; 呼叫发送单元,用于将所述呼叫请求发送给所述客户端获得单元获得的第 一客户端信息对应的第一客户端,以便所述第一客户端将该呼叫请求对应的呼 叫转接到与所述第一客户端所连接的具有语音通信功能的话机上。
15、 如权利要求 13或 14所述的通信系统, 其特征在于, 所述 VoIP服务器还 包括:
信息接收单元,用于接收虚拟桌面系统中的虚拟服务器发送的用户标识和 第一客户端信息,所述用户标识和第一客户端信息是在所述虚拟服务器接收到 相应第一客户端发送的用户注册请求中包含的;
分配储存单元,用于为所述用户接收单元接收的用户标识分配一个语音通 信话机的分机号码,并存储所述接收的用户标识与分配的分级号码的第一对应 关系, 且存储所述接收的用户标识与第一客户端信息的对应关系。
16、 如权利要求 13至 15任一项所述的通信系统, 其特征在于, 所述 VoIP 服务器还包括:
更新单元,用于接收所述虚拟服务器发送的登录所述虚拟服务器的客户端 信息和用户标识,将所述分配储存单元储存的用户标识与客户端信息的对应关 系中,与登录所述虚拟服务器的用户标识对应的第一客户端信息更新为登录所 述虚拟服务器的客户端信息。
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CN111597579A (zh) * | 2020-04-26 | 2020-08-28 | 北京百度网讯科技有限公司 | 卫生安全检测方法、装置、电子设备及存储介质 |
CN111597226A (zh) * | 2020-04-26 | 2020-08-28 | 北京百度网讯科技有限公司 | 数据挖掘系统、方法、装置、电子设备及存储介质 |
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CN103581129A (zh) * | 2012-07-30 | 2014-02-12 | 中兴通讯股份有限公司 | 通话处理方法及装置 |
CN102932566B (zh) * | 2012-10-16 | 2014-02-19 | 福建升腾资讯有限公司 | 虚拟桌面基础架构vdi环境下voip电话通话中减少语音失真的方法 |
CN103813036B (zh) * | 2014-02-21 | 2015-01-14 | 广东绿瘦健康信息咨询有限公司 | 通信连接分配方法及其系统 |
JP6021836B2 (ja) * | 2014-02-25 | 2016-11-09 | Line株式会社 | 通信サーバ |
CN104994245A (zh) * | 2015-05-08 | 2015-10-21 | 小米科技有限责任公司 | 通话实现方法及装置 |
CN109391740B (zh) * | 2017-08-08 | 2021-04-13 | 中移互联网有限公司 | 一种漏话转接的方法、设备及系统 |
CN107645582B (zh) * | 2017-09-04 | 2021-01-26 | 深圳市盛路物联通讯技术有限公司 | 一种信息变更方法、终端设备及计算机可读介质 |
CN109788148B (zh) * | 2017-11-10 | 2021-08-17 | 中国电信股份有限公司 | 通信方法、装置和服务平台 |
CN109981520A (zh) * | 2017-12-27 | 2019-07-05 | 厦门朗视信息科技有限公司 | 一种单台设备实现多个独立ip-pbx系统的方法 |
CN109274686A (zh) * | 2018-11-02 | 2019-01-25 | 深圳方位通讯科技有限公司 | 一种可有效降低成本的sip热点话机联动方法 |
CN111479023B (zh) * | 2019-07-15 | 2020-12-22 | 广州湖森电子科技有限公司 | 坐席通话处理方法、坐席协作控制系统及装置 |
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CN100576864C (zh) * | 2005-12-29 | 2009-12-30 | 耐通信息科技(上海)有限公司 | Ip电话分机漫游的动态注册方法 |
CN101472018A (zh) * | 2007-12-24 | 2009-07-01 | 深圳易拓科技有限公司 | 一种通讯系统 |
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CN102045466B (zh) * | 2010-12-02 | 2015-08-19 | 大连天亿软件有限公司 | 一种实现企业voip即时呼叫的方法 |
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- 2011-05-25 WO PCT/CN2011/074651 patent/WO2011144080A2/zh active Application Filing
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2013
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Cited By (4)
Publication number | Priority date | Publication date | Assignee | Title |
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CN111597579A (zh) * | 2020-04-26 | 2020-08-28 | 北京百度网讯科技有限公司 | 卫生安全检测方法、装置、电子设备及存储介质 |
CN111597226A (zh) * | 2020-04-26 | 2020-08-28 | 北京百度网讯科技有限公司 | 数据挖掘系统、方法、装置、电子设备及存储介质 |
CN111597226B (zh) * | 2020-04-26 | 2023-06-16 | 北京百度网讯科技有限公司 | 数据挖掘系统、方法、装置、电子设备及存储介质 |
CN111597579B (zh) * | 2020-04-26 | 2023-06-20 | 北京百度网讯科技有限公司 | 卫生安全检测方法、装置、电子设备及存储介质 |
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EP2654281A2 (en) | 2013-10-23 |
EP2654281A4 (en) | 2013-11-06 |
US20130343234A1 (en) | 2013-12-26 |
WO2011144080A3 (zh) | 2012-04-26 |
CN102232291B (zh) | 2014-03-12 |
CN102232291A (zh) | 2011-11-02 |
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