WO2010135880A1 - Système de réponse vocale interactive et son procédé d'exécution - Google Patents

Système de réponse vocale interactive et son procédé d'exécution Download PDF

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Publication number
WO2010135880A1
WO2010135880A1 PCT/CN2009/073886 CN2009073886W WO2010135880A1 WO 2010135880 A1 WO2010135880 A1 WO 2010135880A1 CN 2009073886 W CN2009073886 W CN 2009073886W WO 2010135880 A1 WO2010135880 A1 WO 2010135880A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
ivr
call request
user information
access
Prior art date
Application number
PCT/CN2009/073886
Other languages
English (en)
Chinese (zh)
Inventor
陶志平
周志军
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Priority to BRPI0924906-0A priority Critical patent/BRPI0924906A2/pt
Publication of WO2010135880A1 publication Critical patent/WO2010135880A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Definitions

  • the present invention relates to the field of telecommunications, and in particular to an interactive voice response system and a method for realizing the same.
  • the call request includes a user identifier
  • the IVR system queries the user information of the user from the online charging system OCS according to the user identifier in the call request, and then customizes the user according to the access code and user information.
  • the IVR function menu and provide the user with various functional services in the IVR function menu.
  • the user information includes at least an access network type and a payment type of the user, where the access network type is a code division multiple access network, a global mobile communication network, or a public switched telephone network.
  • the payment type is prepaid or postpaid.
  • the IVR system queries the user information of the user by sending a human-machine exchange language MML command carrying the user identifier to the OCS.
  • the user information includes at least an access network type and a payment type of the user, where the access network type is a code division multiple access network, a global mobile communication network, or a public switched telephone network.
  • the payment type is prepaid or postpaid.
  • the query module queries the user information of the user by sending a human-machine exchange language MML command carrying the identifier of the user to the OCS.
  • An interactive voice response system includes a transceiver module, a query module, a function service module, and a storage module that are sequentially connected.
  • the function of each module is described below.
  • the transceiver module is configured to receive a call request, read a user identifier (for example, a number of the mobile terminal) from the call request, send the user identifier to the query module, and send the query message constructed by the query module to the OCS side. And receiving the query response returned by the OCS side, and sending the query response to the query module;
  • the query module is configured to: according to the user identifier sent by the transceiver module, construct a query message, send the query message to the transceiver module, and also parse the query response sent by the transceiver module, and send the parsed user information to the function service module;
  • the query message constructed by the query module is a human-machine exchange language MML command, and the command carries a user identifier.
  • the storage module is configured to store an IVR function menu number customized by the operator for various users in advance; for example, the storage module may store the IVR function menu number and the corresponding IVR function menu according to the format shown in Table 2 in Table 1. IVR function menu number configuration
  • Step 203 The IVR system queries the user information of the user from the OCS according to the user identifier.
  • the IVR system sends a query request to the OCS through the MML command, where the user information includes at least the access network type and the payment type of the user, where The access network type is CDMA, GSM or PSTN, and the payment type is prepaid or postpaid;
  • Step 204 The IVR system receives the query result returned by the OCS, and obtains the access network type and the payment attribute of the user.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

L'invention porte sur un système de réponse vocale interactive (IVR) et sur son procédé d'exécution. Le procédé comprend les opérations suivantes : après la réception de la requête d'appel, le système IVR interroge les informations d'utilisateur de l'utilisateur dans un système de facturation en ligne conformément à l'identité d'utilisateur contenue dans la requête d'appel, obtient un menu de fonction IVR personnalisé pour l'utilisateur conformément aux informations d'utilisateur, et fournit divers services de fonction dans le menu de fonction IVR pour l'utilisateur.
PCT/CN2009/073886 2009-05-27 2009-09-11 Système de réponse vocale interactive et son procédé d'exécution WO2010135880A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
BRPI0924906-0A BRPI0924906A2 (pt) 2009-05-27 2009-09-11 sistema de resposta de voz interativa e método para sua realização

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN200910142310.6 2009-05-27
CNA2009101423106A CN101567944A (zh) 2009-05-27 2009-05-27 一种交互语音应答系统及其实现方法

Publications (1)

Publication Number Publication Date
WO2010135880A1 true WO2010135880A1 (fr) 2010-12-02

Family

ID=41283886

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2009/073886 WO2010135880A1 (fr) 2009-05-27 2009-09-11 Système de réponse vocale interactive et son procédé d'exécution

Country Status (3)

Country Link
CN (1) CN101567944A (fr)
BR (1) BRPI0924906A2 (fr)
WO (1) WO2010135880A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3155797A4 (fr) * 2014-06-11 2017-12-20 Alibaba Group Holding Limited Affichage vocal

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101848227B (zh) * 2010-06-23 2014-12-10 中兴通讯股份有限公司 一种基于ngn实现交互式媒体业务的方法及系统
CN101945184B (zh) * 2010-09-14 2015-06-10 中兴通讯股份有限公司 基于ngn网络的ivr实现方法及装置
CN103973905B (zh) * 2013-02-01 2017-03-15 李建尧 Ivr的配置方法和装置
CN105208231B (zh) * 2014-06-11 2019-07-05 阿里巴巴集团控股有限公司 一种基于ivr的语音播报方法及相关系统
CN106572272A (zh) * 2015-10-12 2017-04-19 阿里巴巴集团控股有限公司 一种ivr语音菜单确定方法及装置

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040122941A1 (en) * 2002-12-20 2004-06-24 International Business Machines Corporation Customized interactive voice response menus
CN1573731A (zh) * 2003-05-26 2005-02-02 日产自动车株式会社 车用信息提供方法和车用信息提供设备
US7065188B1 (en) * 1999-10-19 2006-06-20 International Business Machines Corporation System and method for personalizing dialogue menu for an interactive voice response system
CN101094271A (zh) * 2007-07-20 2007-12-26 华为技术有限公司 自动语音应答系统菜单的生成方法及装置

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7065188B1 (en) * 1999-10-19 2006-06-20 International Business Machines Corporation System and method for personalizing dialogue menu for an interactive voice response system
US20040122941A1 (en) * 2002-12-20 2004-06-24 International Business Machines Corporation Customized interactive voice response menus
CN1573731A (zh) * 2003-05-26 2005-02-02 日产自动车株式会社 车用信息提供方法和车用信息提供设备
CN101094271A (zh) * 2007-07-20 2007-12-26 华为技术有限公司 自动语音应答系统菜单的生成方法及装置

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3155797A4 (fr) * 2014-06-11 2017-12-20 Alibaba Group Holding Limited Affichage vocal

Also Published As

Publication number Publication date
CN101567944A (zh) 2009-10-28
BRPI0924906A2 (pt) 2020-10-27

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