WO2010066078A1 - 一种实现在线互助问答业务的方法及系统 - Google Patents

一种实现在线互助问答业务的方法及系统 Download PDF

Info

Publication number
WO2010066078A1
WO2010066078A1 PCT/CN2008/073459 CN2008073459W WO2010066078A1 WO 2010066078 A1 WO2010066078 A1 WO 2010066078A1 CN 2008073459 W CN2008073459 W CN 2008073459W WO 2010066078 A1 WO2010066078 A1 WO 2010066078A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
question
answer
answering
questioning
Prior art date
Application number
PCT/CN2008/073459
Other languages
English (en)
French (fr)
Inventor
佘坤
冯明
张莉
Original Assignee
中兴通讯股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 中兴通讯股份有限公司 filed Critical 中兴通讯股份有限公司
Priority to EP08878678.5A priority Critical patent/EP2375790A4/en
Priority to AU2008365164A priority patent/AU2008365164B2/en
Priority to CN2008801266768A priority patent/CN101946527A/zh
Priority to PCT/CN2008/073459 priority patent/WO2010066078A1/zh
Priority to US12/998,796 priority patent/US8667055B2/en
Publication of WO2010066078A1 publication Critical patent/WO2010066078A1/zh

Links

Classifications

    • G—PHYSICS
    • G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
    • G09B—EDUCATIONAL OR DEMONSTRATION APPLIANCES; APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND, DEAF OR MUTE; MODELS; PLANETARIA; GLOBES; MAPS; DIAGRAMS
    • G09B7/00—Electrically-operated teaching apparatus or devices working with questions and answers

Definitions

  • the present invention relates to the field of wireless communication technologies, and in particular, to a method and system for implementing an online mutual help question and answer service.
  • the Internet is like an expanding knowledge base, and people can answer questions through the Internet.
  • search engines can also be used to query information, but users must express their problems in a way that the machine can understand, such as breaking the problem into logical combinations of keywords, but it is difficult to accurately describe the information to be obtained, which is difficult for users to obtain. The result I want most.
  • the technical problem to be solved by the present invention is to provide a method and system for realizing an online mutual help question and answer service, which can solve the problem in a timely and convenient manner.
  • the present invention provides a method for implementing an online mutual help question and answer service, including: Ask the user to upload the edited question to the Extensible Markup Language Document Management XDM Server; answer the user's subscription to the XDM server, and the XDM server sends the subscription question to the answering user;
  • the question that the user uploads to the XDM server includes the domain of the problem, and the user answers the problem of subscribing one or more domains to the XDM server, and the XDM server sends the problem of answering the user's subscription domain to the answering user.
  • the answer to the question is uploaded to the XDM server, and the XDM server sends the answer to the question to the questioning user through the answer notification.
  • the frequency of the answer notification and the number of answers included in each answer notification are also selected and uploaded to the XDM server;
  • the XDM server sends an answer notification to the questioning user based on the frequency of the answer notifications selected by the questioning user and the number of answers included in each answer notification.
  • Question Question The user receives the communication request and chooses to accept the communication request, communicate with the answering user, and complete the answer to the question.
  • the answering information of the questioning user that the user obtains the question by the following method is provided: the answering user sends a presence information subscription request to the question and answer service server;
  • the Q&A service server After receiving the presence information subscription request, the Q&A service server sends a request for delivering a presentation information to the presence server;
  • the presentation server After the presentation server receives the request for delivering the presence information, the presentation information of the questioning user who issues a question to the answering user. Further, the question that the user uploads to the XDM server includes the bonus score of the question, and after the question user receives the answer to the question, if it is determined that the problem has been resolved, the question end request is sent to the XDM server;
  • the XDM server After receiving the question end request, the XDM server sends a question end notification to the question and answer service server, and the user ID of the question user who carries the question in the question end notice, the user ID and the bonus score of the answering user;
  • the Q&A service server After receiving the problem end notification, the Q&A service server deducts the bonus score from the question user's account according to the user ID of the questioning user and the user ID of the answering user, and adds it to the answering user's account.
  • a system for implementing an online mutual help question and answer service includes: asking a user, answering a user, and an XDM server; wherein:
  • the XDM server is used to receive the question of the user questioning, receive the answer to the user's question, and send the answer to the user's subscription to the answering user.
  • the answering user informs the questioning user of the answer to the question
  • the answer to the question is uploaded to the XDM server
  • the XDM server will send an answer to the question answered by the user to the questioning user.
  • the answering user informs the questioning user of the answer to the question
  • the user's presence information of the question is obtained, and the synchronous communication mode allowed by the questioning user of the question is selected according to the presentity information, and the communication request is sent;
  • Question Question The user receives the communication request and chooses to accept the communication request, communicate with the answering user, and complete the answer to the question.
  • the invention realizes the online mutual help question and answer service through the IMS (IP Multimedia Subsystem, IP Multimedia Subsystem), and has the following beneficial effects:
  • IMS IMS has independence from access
  • users can use various terminals, such as computers and mobile phones.
  • PDAs PDAs
  • IP access methods such as ADSL (Digital Subscriber Line), WLAN (Wireless Local Area Network), and GPRS (General Wireless Packet Service), and stay online for a long time. It greatly increases the size of the online user base and speeds up the answering of questions.
  • the present invention divides the question according to the domain, and the user only needs to subscribe to the domain of interest, and the problem is actively sent to the subscribed answering user, and the answering user does not need to actively view the problem. Similarly, once the question has an answer, the answer is automatically sent to the questioning user.
  • FIG. 1 is an architectural diagram of a system for implementing an online mutual help question and answer service according to the present invention
  • FIG. 2 is a flow chart of a question asked by a user in the method of the present invention
  • Figure 3 is a flow chart for solving the problem in the method of the present invention.
  • FIG. 4 is a flow chart of the problem solving of the questioning user and the answering user using the synchronous communication method in the method of the present invention. Preferred embodiment of the invention
  • IMS is a service-free platform based on standard Internet protocols and independent of access based on third-generation wireless communication technology (3G).
  • IMS successfully integrated the two major communication networks of the Internet and mobile communication networks.
  • IMS supports multiple terminals to access the Internet, which greatly increases the number of online users. At the same time, it supports voice, text, video, SMS, instant messaging and email. Therefore, based on the characteristics of the IMS and the mutual help question and answer service, the present invention realizes the online mutual help question and answer service through the IMS.
  • 1 is a system for implementing an online mutual help question and answer service according to the present invention, including: a questioning user, a answering user, an IMS core network, an XDM server, a presence server, and a question and answer service server;
  • Answer the user to subscribe to the XDM server After receiving the question, answer the question and notify the user of the answer to the question. Answer the user can upload the answer to the XDM server, and the XDM server will send the answer to the question. Asking the user; or answering the user's presence information of the questioning user who can also obtain the question, selecting the synchronous communication mode allowed by the questioning user according to the presentation information, and sending a communication request, and if the answering user accepts the communication request, communicating with the answering user , complete the answer to the question.
  • the XDM server is used to receive the question of the user questioning, receive the answer to the user's question, send the answer to the user's subscription to the answering user, and send the answer to the question sent by the answering question to the questioning user.
  • the IMS core network is responsible for terminal registration and signaling routing.
  • the presence server is used to record the presence information of the questioning user and provide presentation information to the answering user.
  • the Q&A service server is used to store user information and control the logic of the entire business.
  • the user Before using the mutual help question and answer service, the user needs to open this service.
  • the service When the service is opened, the user is assigned a global unique user ID.
  • the user ID is used to identify different users, and the user ID of all users who open the mutual help question and answer service. They are all open to each other.
  • each user ID corresponds to a user identifier (URI), which is also called a public user identifier (PUI).
  • URI user identifier
  • PKI public user identifier
  • Mutual Aid Question The user ID of the service can be expressed in the form of tel: ⁇ user ID>, or it can be expressed in the form of sip: ⁇ user ID>@ ⁇ operator domain name. Users can communicate with each other through the user ID.
  • the presence information includes: whether to allow the answering user to synchronize communication with the user, and if the synchronous communication is allowed, the manner of allowing the synchronous communication, such as instant messaging, VoIP (network phone), video sharing, whiteboard, etc.
  • the presentation server also records the user's departure and online status at any time, writes the presence information of the questioning user, and updates it at any time.
  • 2 is a method for asking a user to use a mutual help problem service in the present invention, including: Step S201: Asking a user to log in to the IMS by using a user identifier;
  • Step S202 Asking the user to edit the question, the problem includes: the title of the question, the content of the question, the domain and the bonus score, and uploading the question and its own user ID to the XDM (Extensible Markup Language Document Management) server;
  • XDM Extensible Markup Language Document Management
  • Step S203 After receiving the question sent by the questioning user, the XDM server generates a problem record for the question, and the problem record includes the title of the question, the user ID of the questioning user, the content of the question, the domain of the question, the bonus score, and the generated for the problem.
  • Step S204 After the problem is successfully uploaded, the user is asked to select the sending frequency of the answer notification and the number of answers included in each answer notification, and upload to the XDM server;
  • Asking the user to set the frequency of the answer notification sent by the XDM server and the number of answers included in each answer notification can prevent the answer notification from being too concentrated and causing the terminal to be unable to process.
  • the questioning user can also inform the XDM server to send a solution to the question after the answer to the question has reached a specified number.
  • the XDM server sends an answer to the question user every time it receives an answer to five questions.
  • the XDM server asks users to subscribe to all the answers to their questions.
  • FIG. 3 is a schematic diagram of a method for answering a user's use of a mutual help problem in the present invention, including: Step S301: Answering a user to log in to the IMS by using the user identifier;
  • Step S302 Answering the user to subscribe to the problem of the domain of interest, setting the frequency of the problem notification and the number of questions included in each problem notification, and notifying the XDM server;
  • the answering user can also notify the XDM server to send a question to the XDM server when it reaches a specified number of questions. For example, the XDM server sends a question to the answering user every time it receives 5 questions in the field.
  • Step S303 The XDM server sends a problem notification to the answering user, and answers the problem of answering the user's subscription field to answer the user, and the problem notification carries the problem record.
  • the problem notification is sent in accordance with the frequency of notifications set by the answering user.
  • the above problem notification can also be a brief information list, such as a title containing only the question and the user ID of the questioning user, answering one of the user-selectable downloads and viewing the details.
  • Step S304 After the user receives the notification of the problem sent by the XDM server, browse the received question and answer the question;
  • the answering user can further download the details of the question from the XDM server via the question ID.
  • Step S305 Answering the user to send a question and answer to the XDM server, the problem solution includes: the question answer, the question ID and its own user ID;
  • Step S306 After receiving the problem solution, the XDM server generates an answer record for the question according to the question ID, and the answer record includes the user ID and the answer to the question of the answering user;
  • Step S307 The XDM server sends an answer notification to the questioning user, where the answer notification includes the title of the question, the ID, the answer to the question, and the user ID of the answering user;
  • the answer notification is sent according to the frequency of notifications set by the questioning user.
  • the answer notification can be a brief list of information, such as a title containing only the answer and the user ID of the answering user, asking the user to select one of the options to download and view the details.
  • Step S308 After the user receives the answer notification, if the judgment question is resolved, the request end request is sent to the XDM server, where the ID of the question and the user ID of the answering user who made the best answer are carried in the question end request;
  • Step S309 After receiving the question end request, the XDM server sets the end flag of the question to be valid according to the ID of the question, and identifies that the question has been answered;
  • Step S310 The XDM server sends a problem end notification to the question and answer service server, and the notification message is closed.
  • the problem end notification includes the user ID of the questioning user, the user ID of the answering user, and the bonus score.
  • Step S311 After the question and answer service server receives the problem end notification, the question user's account is The bonus points are deducted and added to the answering user's account.
  • the questionable user and the answering user can also answer questions through synchronous communication, including:
  • Step S401 After answering the user browsing question, if it is deemed that the user needs to perform synchronous communication with the questioning user, send a presence information subscription request to the question and answer service server, and carry the user ID of the questioning user and its own user ID in the presence information subscription request;
  • Step S402 The question and answer service server queries the privacy protection setting of the questioning user according to the user ID of the questioning user. If the questioning user allows the public presentation information, the question and answer service server sends a request for sending the presence information to the presence server, and carries the question in the request for sending the presentation information.
  • User and answer user's user ID User and answer user's user ID;
  • Step S403 After receiving the request for delivering the presentation information, the presence server searches for the presence information of the question user according to the user ID of the question user, and sends a presence information notification message to the answering user according to the user ID of the answering user, and the presented user of the questioned user is presented. The information is sent to the answering user;
  • Step S404 The answering user determines, according to the presence information, whether the questioning user allows synchronous communication, and if so, selects a synchronous communication mode allowed by the questioning user, and sends a communication request to the questioning user by asking the user's public user identifier;
  • the user can know the public user ID based on the user ID of the questioning user.
  • the public user ID of the questioning user can be 1 ⁇ user of the questioning user: ⁇ > or sip: ⁇ >
  • Synchronous communication methods include: voice, instant messaging, VoIP, whiteboard and video sharing.
  • Step S405 The communication request is routed to the Q&A service server via the IMS core network, and the Q&A service server delivers the communication request to the questioning user.
  • Step S406 Ask the user to accept the communication request, communicate with the answering user, and complete the answer to the question.

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Educational Administration (AREA)
  • Educational Technology (AREA)
  • General Physics & Mathematics (AREA)
  • Electrically Operated Instructional Devices (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Information Transfer Between Computers (AREA)

Description

一种实现在线互助问答业务的方法及系统
技术领域
本发明涉及无线通信技术领域， 尤其涉及一种实现在线互助问答业务的 方法及系统。
背景技术
互联网如同一个不断膨胀的知识库， 人们可以通过互联网解答问题。 然 而， 对于存储在成千上万台服务器中的静态信息， 目前还缺少令人满意的方 式使用户可以方便地对其进行访问。 当然也可以使用搜索引擎查询信息， 但 用户必须以机器能理解的方式表述自己的问题， 譬如把问题拆成若干关键字 的逻辑组合， 但却很难准确描述所要获取的信息， 用户很难获得自己最想要 的结果。
相比联网的机器， 通过互联网联络起来的数亿人脑， 更能满足用户的求 知需求， 人脑对于自然语言的理解毫无问题， 而且数亿人的经验和记忆所组 成的知识库的规模更是无法衡量的。 这就是为什么在互联网上互助问答业务 受到广泛欢迎的原因。 人们可以对医疗、 科技、 娱乐和情感等任何问题向网 络另一端的任何人提问， 而且通常能够得到中肯的回答。
但是， 目前互联网上的互助问答系统也存在很多不足。 首先， 能够解答 问题的用户不一定总是在线， 因此， 问题很难得到及时的回答； 其次， 提问 者和解答者都需要不断浏览某个网页， 才能知道问题是否已解答， 或者是否 有问题需要解答； 另外， 解答者仅能通过有限的几种方式来描述自己的答案， 文字或图片， 而无法进行直接的交流。 发明内容
本发明要解决的技术问题是提供一种实现在线互助问答业务的方法及系 统， 能够及时、 便捷地实现问题的解答。
为解决上述技术问题， 本发明一种实现在线互助问答业务的方法， 包括： 提问用户将所编辑的问题上传至可扩展标记语言文档管理 XDM服务器； 解答用户向 XDM服务器订阅问题， XDM服务器将其订阅的问题发送给 解答用户；
解答用户接收到问题后， 对问题进行解答， 并将问题的答案通知问题的 提问用户。
进一步地， 提问用户上传至 XDM服务器的问题中包含该问题的所属领 域， 解答用户向 XDM服务器订阅一个或多个领域的问题， XDM服务器将解 答用户订阅领域的问题发送给解答用户。
进一步地， 解答用户对问题进行解答后， 将问题的答案上传至 XDM服 务器， XDM服务器将接收到的问题的答案通过答案通知下发给问题的提问用 户。
进一步地， 提问用户将所编辑的问题上传至 XDM服务器后， 还选择答 案通知的发送频度和每个答案通知中包含的答案的数目， 并上传至 XDM服 务器；
XDM服务器根据提问用户选择的答案通知的发送频度和每个答案通知 中包含的答案的数目， 向提问用户下发答案通知。
进一步地， 解答用户对问题进行解答后， 获取问题的提问用户的呈现信 息， 根据呈现信息选择问题的提问用户允许的同步通信方式， 并发送通信请 求；
问题的提问用户接收通信请求， 并选择接受通信请求后， 与解答用户进 行交流， 完成问题的解答。
进一步地， 解答用户通过如下方法获取问题的提问用户的呈现信息： 解答用户向问答业务服务器发送呈现信息订阅请求；
问答业务服务器接收到呈现信息订阅请求后， 向呈现服务器发送下发呈 现信息请求；
呈现服务器接收到下发呈现信息请求后， 向解答用户下发问题的提问用 户的呈现信息。 进一步地， 提问用户上传至 XDM服务器的问题中包含该问题的奖励分 值，问题的提问用户接收到问题的答案后，如果判断该问题已解决，则向 XDM 服务器发送提问结束请求；
XDM服务器接收到提问结束请求后，向问答业务服务器发送问题结束通 知， 在问题结束通知中携带问题的提问用户的用户 ID、 解答用户的用户 ID 和奖励分值；
问答业务服务器接收到问题结束通知后，根据提问用户的用户 ID和解答 用户的用户 ID, 从提问用户的账户上扣除奖励分值， 累加到解答用户的账户 中。
进一步地， 一种实现在线互助问答业务的系统， 包括： 提问用户、 解答 用户和 XDM服务器； 其中：
提问用户将所编辑的问题上传至 XDM服务器；
解答用户向 XDM服务器订阅问题， 在接收到问题后， 对问题进行解答， 并将问题的答案通知提问用户；
XDM服务器用于接收提问用户编辑的问题， 接收解答用户的问题订阅， 将解答用户订阅的问题发送给该解答用户。
进一步地， 解答用户将问题的答案通知提问用户时， 将问题的答案上传 至 XDM服务器；
XDM服务器将接收到解答用户发送的问题的答案下发给问题的提问用 户。
进一步地， 解答用户将问题的答案通知提问用户时， 获取问题的提问用 户的呈现信息， 根据呈现信息选择问题的提问用户允许的同步通信方式， 并 发送通信请求；
问题的提问用户接收通信请求， 并选择接受通信请求后， 与解答用户进 行交流， 完成问题的解答。
本发明通过 IMS ( IP Multimedia Subsystem, IP多媒体子系统）实现在线 互助问答业务， 具有如下有益效果：
1、 由于 IMS具有与接入无关性， 用户可使用各种终端， 如电脑、 手机 和 PDA (掌上电脑）等， 通过各种 IP接入方式， 如 ADSL (数字用户线路）、 WLAN (无线局域网）和 GPRS (通用无线分组业务）等使用互助问答业务， 并长时间保持在线， 从而大大增加了在线用户群的规模， 加快问题解答的速 度。
2、 相对于互助问答网站， 本发明对所提问题按照领域进行划分， 解答用 户仅需对感兴趣的领域进行订阅， 问题会主动下发给已订阅的解答用户， 解 答用户不需要主动查看问题， 同样， 一旦问题有了答案， 也会自动将答案下 发给提问用户。
3、提问用户与解答用户之间还可以通过语音、 白板和视频共享等方式进 行交流； 此外， 通过对提问进行计费， 对解答用户奖励分值， 用于支付提问 或其他业务的费用， 可以吸引更多用户， 推动业务发展。 附图概述
图 1为本发明实现在线互助问答业务的系统的架构图；
图 2为本发明方法中提问用户发起问题的流程图；
图 3为本发明方法中解答问题的流程图；
图 4为本发明方法中提问用户与解答用户釆用同步通信方式完成问题解 答的流程图。 本发明的较佳实施方式
IMS是建立在第三代无线通信技术（3G )基础上的一种基于标准互联网 协议且与接入无关的业务发布平台。 IMS成功整合了互联网和移动通信网两 大通信网络。 IMS支持多种终端访问互联网， 使得在线用户的数量大大增加， 同时， 支持语音、 文字、 视频、 短信、 即时消息和电子邮件等多种通信方式。 因此，基于 IMS和互助问答业务的特点， 本发明通过 IMS实现在线互助问答 业务。
下面结合附图对本发明的具体实施方式进行说明: 图 1为本发明实现在线互助问答业务的系统， 包括， 提问用户、 解答用 户、 IMS核心网、 XDM服务器、 呈现服务器和问答业务服务器； 其中，
提问用户将所编辑的问题上传至 XDM服务器； 接收解答用户发送的通 信请求， 若选择接受通信请求后， 则与解答用户进行交流， 完成问题的解答。
解答用户向 XDM服务器订阅问题， 在接收到问题后， 对问题进行解答， 并将问题的答案通知提问用户； 解答用户可以将问题的答案上传至 XDM服 务器， 由 XDM服务器将问题的答案发送给问题的提问用户； 或解答用户也 可以获取问题的提问用户的呈现信息， 根据呈现信息选择问题的提问用户允 许的同步通信方式， 并发送通信请求， 如果解答用户接受通信请求， 则与解 答用户进行交流， 完成问题的解答。
XDM服务器用于接收提问用户编辑的问题， 接收解答用户的问题订阅， 将解答用户订阅的问题发送给该解答用户； 并将接收到解答用户发送的问题 的答案下发给问题的提问用户。
IMS核心网负责终端的注册和信令路由。
呈现服务器用于记录提问用户的呈现信息，并向解答用户提供呈现信息。 问答业务服务器用于存储用户的信息， 并控制整个业务的逻辑。
在使用互助问答业务前， 用户需要开通此项业务， 开通业务时， 为用户 分配一个全局惟一的用户 ID, 在互助问答业务中通过用户 ID识别不同用户， 所有开通互助问答业务的用户的用户 ID都是相互公开的。并且，每个用户 ID 对应一个用户标识（URI ) , 用户标识也称为公共用户标识（PUI ) 。 互助问 答业务的用户标识可以釆用 tel:<用户 ID>的形式表示， 也可以釆用 sip:<用户 ID>@<运营商域名 >的形式表示， 用户之间可通过用户标识进行通信。
并且， 开通业务时， 还需要在呈现服务器中保存提问用户的呈现信息， 呈现信息包括： 是否允许解答用户与其进行同步通信， 如果允许同步通信， 记录所允许的同步通信的方式， 如即时消息、 VoIP (网络电话）、 视频共享、 白板等。 呈现服务器还随时记录提问用户的离、 在线状态， 写入提问用户的 呈现信息中， 并随时更新。 图 2所示为本发明中提问用户使用互助问题业务提出问题的方法，包括： 步骤 S201： 提问用户使用用户标识登录 IMS；
步骤 S202: 提问用户编辑问题， 问题包括： 问题的标题、 问题的内容、 所属领域和奖励分值， 并将问题及其自身的用户 ID上传至 XDM (可扩展标 记语言文档管理）服务器；
步骤 S203: XDM服务器接收到提问用户发送的问题后， 为该问题生成 问题记录， 问题记录中包含问题的标题、 提问用户的用户 ID、 问题的内容、 所属领域、 奖励分值以及为该问题生成的惟一的问题 ID；
步骤 S204: 问题上传成功后， 提问用户选择答案通知的发送频度和每个 答案通知中包含的解答的数目， 并上传至 XDM服务器；
提问用户对 XDM服务器发送答案通知的频度和每次答案通知包含的解 答的数目进行设置， 可以防止答案通知过于集中造成终端无法处理。
提问用户也可以通知 XDM服务器当其所提问题的解答到达一指定数量 后， 向其发送问题的解答， 如 XDM服务器每收到 5条问题的解答， 向提问 用户发送一次。
XDM服务器默认提问用户对其所提问题的所有解答均订阅。
图 3所示为本发明中解答用户使用互助问题业务解答问题的方法，包括： 步骤 S301 : 解答用户使用其用户标识登录 IMS;
步骤 S302: 解答用户对感兴趣领域的问题进行订阅，设置问题通知的频 度和每个问题通知包含的问题的数目， 并通知 XDM服务器；
解答用户对 XDM服务器下发问题通知的频度和每个问题通知包含的问 题的数目进行设置， 可以防止问题通知过于集中造成终端无法处理。
解答用户也可以通知 XDM服务器当其所选领域的问题到达一指定数量 后， 向其发送问题， 如 XDM服务器每收到 5条该领域的问题， 向解答用户 发送一次。 步骤 S303: XDM服务器向解答用户发送问题通知， 将解答用户订阅领 域的问题通知解答用户， 问题通知中携带问题的问题记录；
问题通知按照解答用户设置的通知频度进行发送。
上述的问题通知也可以是一个简要的信息列表， 例如只包含问题的标题 和提问用户的用户 ID, 解答用户可选中某一项下载并查看其详细信息。
步骤 S304: 解答用户收到 XDM服务器发送的问题通知后， 浏览接收到 的问题， 对问题进行解答；
如果问题通知釆用信息列表的形式， 解答用户可进一步通过问题 ID从 XDM服务器下载问题的详细内容等。
步骤 S305: 解答用户向 XDM服务器发送问题解答， 问题解答包括： 问 题答案、 问题 ID及其自身的用户 ID;
步骤 S306: XDM服务器接收到问题解答后， 根据问题 ID为该问题生成 解答记录， 解答记录中包含解答用户的用户 ID和问题答案；
步骤 S307: XDM服务器向提问用户发送答案通知， 答案通知中包含问 题的标题、 ID, 问题答案和解答用户的用户 ID;
答案通知按照提问用户设置的通知频度进行发送。
答案通知可以是一个简要的信息列表， 例如只包含答案的标题和解答用 户的用户 ID, 提问用户可选中某一项下载并查看其详细信息。
步骤 S308: 提问用户接收到答案通知后， 如果判断问题已解决， 则向 XDM服务器发出提问结束请求， 在该提问结束请求中携带问题的 ID和做出 最佳答案的解答用户的用户 ID;
步骤 S309: XDM服务器接收到提问结束请求后， 根据问题的 ID将该问 题的结束标志置为有效， 标识该问题已被解答；
步骤 S310: XDM服务器向问答业务服务器发送问题结束通知， 通知问 答业务服务器问题已关闭， 在问题结束通知中包含提问用户的用户 ID、 解答 用户的用户 ID, 以及奖励分值；
步骤 S311 : 问答业务服务器接收到问题结束通知后， 从提问用户的账户 上扣除奖励分值， 累加到解答用户的账户中。
如图 4所示， 提问用户与解答用户之间还可以通过同步通信方式进行问 题解答， 包括：
步骤 S401 : 解答用户浏览问题后， 如果认为需要与提问用户进行同步通 信， 则向问答业务服务器发送呈现信息订阅请求， 在该呈现信息订阅请求中 携带提问用户的用户 ID和其自身的用户 ID;
步骤 S402: 问答业务服务器根据提问用户的用户 ID查询提问用户的隐 私保护设置， 若提问用户允许公开呈现信息， 则问答业务服务器向呈现服务 器发送下发呈现信息请求， 在下发呈现信息请求中携带提问用户和解答用户 的用户 ID;
提问用户可以在开通业务时选择隐私保护的设置， 也可以通过向问答业 务服务器发送更改消息， 更改隐私保护的设置。
步骤 S403: 呈现服务器接收到下发呈现信息请求后， 根据提问用户的用 户 ID查找提问用户的呈现信息， 根据解答用户的用户 ID向解答用户发送呈 现信息通知消息， 将查找到的提问用户的呈现信息下发给解答用户；
步骤 S404: 解答用户根据呈现信息， 判断提问用户是否允许同步通信， 如果允许， 则选择一种提问用户允许的同步通信方式， 通过提问用户的公共 用户标识向提问用户发出通信请求；
解答用户可以根据提问用户的用户 ID获知其公共用户标识。提问用户的 公共用户标识可以是 1 <提问用户的用户：©>或 sip:<>|^、。"]用户的用户 ID>@< 运营商域名 >。
同步通信方式包括： 语音、 即时消息、 VoIP、 白板和视频共享等。
步骤 S405: 通信请求经 IMS核心网路由到问答业务服务器， 问答业务服 务器将通信请求下发给提问用户；
步骤 S406: 提问用户接受通信请求， 与解答用户进行交流， 完成问题的 解答。 以上所述仅为本发明的优选实施例而已， 并不用于限制本发明， 对于本 领域的技术人员来说， 本发明可以有各种更改和变化。 凡在本发明的精神和 原则之内， 所作的任何修改、 等同替换、 改进等， 均应包含在本发明的保护 范围之内。

Claims

权 利 要 求 书
1、 一种实现在线互助问答业务的方法， 其特征在于， 包括：
提问用户将所编辑的问题上传至可扩展标记语言文档管理 XDM服务器； 解答用户向所述 XDM服务器订阅问题，所述 XDM服务器将其订阅的问 题发送给所述解答用户；
所述解答用户接收到问题后， 对问题进行解答， 并将问题的答案通知所 述问题的提问用户。
2、 如权利要求 1所述的方法， 其特征在于，
所述提问用户上传至所述 XDM服务器的所述问题中包含该问题的所属 领域， 所述解答用户向所述 XDM服务器订阅一个或多个领域的问题， 所述 XDM服务器将所述解答用户订阅领域的问题发送给所述解答用户。
3、 如权利要求 1所述的方法， 其特征在于，
所述解答用户对所述问题进行解答后， 将问题的答案上传至所述 XDM 服务器， 所述 XDM服务器将接收到的问题的答案通过答案通知下发给所述 问题的提问用户。
4、 如权利要求 3所述的方法， 其特征在于，
所述提问用户将所编辑的问题上传至所述 XDM服务器后， 还选择所述 答案通知的发送频度和每个答案通知中包含的答案的数目， 并上传至所述 XDM服务器；
所述 XDM服务器根据所述提问用户选择的答案通知的发送频度和每个 答案通知中包含的答案的数目， 向所述提问用户下发所述答案通知。
5、 如权利要求 1所述的方法， 其特征在于，
所述解答用户对所述问题进行解答后， 获取所述问题的提问用户的呈现 信息， 根据所述呈现信息选择所述问题的提问用户允许的同步通信方式， 并 发送通信请求； 所述问题的提问用户接收所述通信请求， 并选择接受通信请求后， 与所 述解答用户进行交流， 完成所述问题的解答。
6、 如权利要求 5所述的方法，其特征在于， 所述解答用户通过如下方法 获取所述问题的提问用户的呈现信息：
所述解答用户向问答业务服务器发送呈现信息订阅请求；
所述问答业务服务器接收到所述呈现信息订阅请求后， 向呈现服务器发 送下发呈现信息请求；
所述呈现服务器接收到所述下发呈现信息请求后， 向所述解答用户下发 所述问题的提问用户的呈现信息。
7、 如权利要求 1所述的方法， 其特征在于，
所述提问用户上传至所述 XDM服务器的所述问题中包含该问题的奖励 分值， 所述问题的提问用户接收到所述问题的答案后， 如果判断该问题已解 决， 则向所述 XDM服务器发送提问结束请求；
所述 XDM服务器接收到所述提问结束请求后， 向问答业务服务器发送 问题结束通知， 在所述问题结束通知中携带所述问题的提问用户的用户 ID、 所述解答用户的用户 ID和所述奖励分值；
所述问答业务服务器接收到所述问题结束通知后， 根据所述提问用户的 用户 ID和所述解答用户的用户 ID, 从所述提问用户的账户上扣除奖励分值， 累加到所述解答用户的账户中。
8、 一种实现在线互助问答业务的系统， 其特征在于， 包括： 提问用户、 解答用户和 XDM服务器； 其中：
所述提问用户将所编辑的问题上传至所述 XDM服务器；
所述解答用户向所述 XDM服务器订阅问题， 在接收到问题后， 对问题 进行解答， 并将所述问题的答案通知所述提问用户；
所述 XDM服务器用于接收所述提问用户编辑的问题， 接收所述解答用 户的问题订阅， 将所述解答用户订阅的问题发送给该解答用户。
9、 如权利要求 8所述的系统， 其特征在于，
所述解答用户将所述问题的答案通知所述提问用户时， 将所述问题的答 案上传至所述 XDM服务器；
所述 XDM服务器将接收到所述解答用户发送的所述问题的答案下发给 所述问题的提问用户。
10、 如权利要求 8所述的系统， 其特征在于，
所述解答用户将所述问题的答案通知所述提问用户时， 获取所述问题的 提问用户的呈现信息， 根据所述呈现信息选择所述问题的提问用户允许的同 步通信方式， 并发送通信请求；
所述问题的提问用户接收所述通信请求， 并选择接受通信请求后， 与所 述解答用户进行交流， 完成所述问题的解答。
PCT/CN2008/073459 2008-12-11 2008-12-11 一种实现在线互助问答业务的方法及系统 WO2010066078A1 (zh)

Priority Applications (5)

Application Number Priority Date Filing Date Title
EP08878678.5A EP2375790A4 (en) 2008-12-11 2008-12-11 METHOD FOR REALIZING ONLINE MUTUAL INTERLOCATION OPERATION
AU2008365164A AU2008365164B2 (en) 2008-12-11 2008-12-11 Method for achieving an on-line mutual interlocution operation
CN2008801266768A CN101946527A (zh) 2008-12-11 2008-12-11 一种实现在线互助问答业务的方法及系统
PCT/CN2008/073459 WO2010066078A1 (zh) 2008-12-11 2008-12-11 一种实现在线互助问答业务的方法及系统
US12/998,796 US8667055B2 (en) 2008-12-11 2008-12-11 Method for achieving an on-line mutual interlocution operation

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/CN2008/073459 WO2010066078A1 (zh) 2008-12-11 2008-12-11 一种实现在线互助问答业务的方法及系统

Publications (1)

Publication Number Publication Date
WO2010066078A1 true WO2010066078A1 (zh) 2010-06-17

Family

ID=42242301

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2008/073459 WO2010066078A1 (zh) 2008-12-11 2008-12-11 一种实现在线互助问答业务的方法及系统

Country Status (5)

Country Link
US (1) US8667055B2 (zh)
EP (1) EP2375790A4 (zh)
CN (1) CN101946527A (zh)
AU (1) AU2008365164B2 (zh)
WO (1) WO2010066078A1 (zh)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114513691A (zh) * 2020-11-17 2022-05-17 腾讯科技（深圳）有限公司 基于信息互动的答疑方法、设备及计算机可读存储介质

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
ITRE20130029A1 (it) * 2013-04-22 2014-10-23 Viluppo S P A Strumento informatico per lo scambio di domande e risposte
CN105022828A (zh) * 2015-07-31 2015-11-04 阔地教育科技有限公司 一种资源推送方法及装置

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1489080A (zh) * 2002-10-10 2004-04-14 英业达股份有限公司 网络式在线教学系统与方法
CN1609867A (zh) * 2003-10-24 2005-04-27 英业达股份有限公司 网络客户问题回复系统

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060194185A1 (en) * 2005-02-10 2006-08-31 David Goldberg Information request system and method
CN101030284A (zh) 2006-02-27 2007-09-05 年代数位媒体股份有限公司 电子商务网站系统
US20090019060A1 (en) * 2007-07-06 2009-01-15 Educational Communications Llc Creating online social learning communities
CN101221583A (zh) 2008-01-29 2008-07-16 北京百问百答网络技术有限公司 一种问题推荐方法及系统

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN1489080A (zh) * 2002-10-10 2004-04-14 英业达股份有限公司 网络式在线教学系统与方法
CN1609867A (zh) * 2003-10-24 2005-04-27 英业达股份有限公司 网络客户问题回复系统

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114513691A (zh) * 2020-11-17 2022-05-17 腾讯科技（深圳）有限公司 基于信息互动的答疑方法、设备及计算机可读存储介质
CN114513691B (zh) * 2020-11-17 2024-03-01 腾讯科技（深圳）有限公司 基于信息互动的答疑方法、设备及计算机可读存储介质

Also Published As

Publication number Publication date
US20110238739A1 (en) 2011-09-29
EP2375790A4 (en) 2014-10-15
CN101946527A (zh) 2011-01-12
US8667055B2 (en) 2014-03-04
AU2008365164B2 (en) 2013-07-25
EP2375790A1 (en) 2011-10-12
AU2008365164A1 (en) 2011-07-28

Similar Documents

Publication Publication Date Title
US8332468B2 (en) Method and system for processing an address book
JP5517273B2 (ja) メディアリソースの放送システム、方法、及びサービスサーバー
US8825499B2 (en) System and method for provisioning social networking services through ring back tones
CN102227927B (zh) 用于提供通信历史的方法和装置
US8813149B2 (en) Process and system for management of a continuous broadcast session of a posted direct video stream
US9137362B2 (en) Method and system for managing communication sessions set-up between users
JP2016136769A (ja) ボイスメールを用いてメッセージージングを提供するための方法および装置
CN101675639A (zh) 用于向用户设备提供辅助信息的方法、系统和用户设备
WO2005067274A1 (ja) プレゼンス表示システム及びゲートウェイ装置
CN101009735A (zh) 通信方法和通信系统
WO2010066078A1 (zh) 一种实现在线互助问答业务的方法及系统
CN100486368C (zh) 数据提供平台
WO2011032485A1 (zh) 获取通讯录中联系人的多媒体信息的方法、设备及系统
WO2010034231A1 (zh) 一种电话本的实现方法，系统和地址服务器
WO2011020349A1 (zh) 基于PoC的信息呈现方法及装置
WO2013075534A1 (zh) 一种基于RCS-e系统的信息处理的方法及终端
CN101083535B (zh) 群组业务中实现个性化服务的方法及其系统
CN100446461C (zh) 通信终端
CN101257508A (zh) 一种基于手机号码的个人综合信息服务系统
WO2012083598A1 (zh) 主叫号码的处理方法及装置
CN201118881Y (zh) 通信终端
TW200849952A (en) Data provision platform
WO2012055140A1 (zh) 彩铃业务实现方法和系统

Legal Events

Date Code Title Description
WWE Wipo information: entry into national phase

Ref document number: 200880126676.8

Country of ref document: CN

121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 08878678

Country of ref document: EP

Kind code of ref document: A1

WWE Wipo information: entry into national phase

Ref document number: 12998796

Country of ref document: US

NENP Non-entry into the national phase

Ref country code: DE

WWE Wipo information: entry into national phase

Ref document number: 2008878678

Country of ref document: EP

WWE Wipo information: entry into national phase

Ref document number: 2008365164

Country of ref document: AU

ENP Entry into the national phase

Ref document number: 2008365164

Country of ref document: AU

Date of ref document: 20081211

Kind code of ref document: A