WO2007030981A1 - Systeme de service autonome de reseau et son procede de livraison de commande - Google Patents

Systeme de service autonome de reseau et son procede de livraison de commande Download PDF

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Publication number
WO2007030981A1
WO2007030981A1 PCT/CN2005/002329 CN2005002329W WO2007030981A1 WO 2007030981 A1 WO2007030981 A1 WO 2007030981A1 CN 2005002329 W CN2005002329 W CN 2005002329W WO 2007030981 A1 WO2007030981 A1 WO 2007030981A1
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Prior art keywords
service
self
order
delivery
center
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PCT/CN2005/002329
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English (en)
Chinese (zh)
Inventor
Jun Cai
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Jun Cai
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Publication of WO2007030981A1 publication Critical patent/WO2007030981A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0603—Catalogue ordering
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/12—Payment architectures specially adapted for electronic shopping systems

Definitions

  • the invention relates to a network self-service system and a method for order delivery thereof.
  • the existing technology basically collects customers' demand for related products through telephone, mobile phone and internet, for example: 'booking air tickets, booking hotels, booking attraction tickets, Order tickets, etc., to notify the relevant agent or product provider of the need to call the call center or even the manual, and then notify the consumer after confirmation.
  • the related service products are more and more, and the cost of manual processing services is increasing. For example, sending a ticket to a customer or a customer to pick up the ticket will increase the cost of both parties, requiring the consumer to remember that the delivery of the verification password (order number) increases the burden of consumption and hinders the expansion of the business.
  • the existing self-service delivery terminal is still a mode of on-site consumption.
  • the buyers and sellers face-to-face transactions, but the seller is a self-service delivery terminal, no longer a ticket seller or a salesperson.
  • the buyer pays the money, the seller supplies the goods, and the transaction is completed once at the terminal.
  • there are some self-service ticket-purchasing terminals but such terminals require customers to spend time on the scene. Customers only know at the scene that they can buy the tickets, tickets, etc. that they need. If there is a ticket, they will pay for it on the spot. This is no different from buying tickets at the ticketing point.
  • customers can order by phone, Internet, mobile phone, etc., but only.
  • the information transmission from the customer to the service provider is completed, and the service provider cannot be solved.
  • Delivery of the customer's booked goods or services; such online ordering still requires the orderer to pick up the ticket at the ticketing point, or the service merchant sends a ticket, and the payment needs to be done in person.
  • the purpose of the present invention is to overcome the deficiencies of the above prior art, and to provide a more convenient, fast, and
  • the present invention provides a network self-service system, including a subscription center, a self-service delivery terminal, and a client terminal.
  • the self-service terminal and the client terminal are respectively connected to the subscription center, and the client terminal collects subscription information. And locating the identity authentication information, uploading to the order center, and receiving the information returned by the order center; the self-service delivery terminal collecting the subscription identity authentication information, and automatically delivering the customer after the identity verification of the subscription center or the self-service delivery terminal Order a product or service.
  • the above network self-service system further includes a bank settlement system, and the bank settlement system is connected to the order center.
  • the order center includes a product ordering service system
  • the product ordering service system includes a system management module, an application interface module, a product or service database, and a system security module, and the product subscription service system passes system security.
  • the module is connected to the client terminal, and the ticket or product service center, product or service database is respectively connected to the system management module.
  • the order center also includes a ticketing or product service center that is coupled to the product ordering service system for providing a particular product or service by industry.
  • the product subscription service system further includes a payment gateway and a settlement module, and the payment gateway and the settlement module are connected to the system management module at one end, and the other end of the payment gateway and the settlement module and the bank The billing system is connected.
  • the client terminal may be a mobile phone, a fixed phone, a computer, and is connected to a subscription center, and the connection manner includes: mobile phone network access, PSTN public network access, INTERNET network access, local area network access, RS232, RS485V, etc.
  • the self-service delivery terminal includes a central processing unit, a communication module respectively connected to the central processing unit, and a card reader, and the communication module includes a short message module, a wireless communication module, a network communication module, and an RS232 communication. One or more of the modules, RS485 communication modules.
  • the self-service delivery terminal further includes an automatic card issuing machine, a ticket printer, a keyboard, and a display, which are respectively connected to the central processing unit.
  • the present invention proposes a method for order delivery of a network self-service system, comprising the following steps: A) the client terminal collects subscription information including the subscriber identity authentication information; B) uploads to the subscription center; C) the subscription center accepts the subscription, Processing: forming a record; D) the order center returns confirmation information to the client terminal; E) the self-service delivery terminal sets the delivery verification information including the subscriber identity authentication information; F) the system performs delivery verification including the subscriber identity authentication; The self-service delivery terminal delivers the product or service that the customer subscribes to.
  • the above-mentioned method for order delivery of the network self-service system further includes a process of ordering record data downlink: the order center transmits the generated order record data to a designated or specific self-service delivery terminal.
  • the step F) delivery verification process includes: uploading the delivery verification information to the order center, the order center retrieves the record, checks the identity and the subscribed product or service information, and the order center goes to the self-service Delivering confirmation information and outputting product instructions by the delivery terminal; or searching for the self-service delivery terminal by the subscription
  • step A) the order information collected by the client terminal includes the delivery verification code of the order set by the customer;
  • Step E) The delivery verification information collected by the self-service delivery terminal includes the delivery verification Code;
  • Step F) The verification of the delivery verification performed by the system includes verification of the delivery verification code.
  • step D) the return confirmation information returned by the order center to the client terminal includes the delivery verification code of the current order generated by the order center;
  • step E) the delivery verification information collected by the self-service delivery terminal includes the delivery Verification code;
  • Step F) The verification of the delivery verification performed by the system includes verification of the delivery verification code.
  • the order delivery method of the network self-service system includes: a mobile phone number, which is collected by a short message module or a wireless communication module of the self-service delivery terminal; an identity card number or a bank card number, which is provided by the self-service delivery terminal IC card reader acquisition; bank account number or bank card number, collected by the magnetic stripe card reader of the self-service delivery terminal.
  • the access mode of the client terminal accessing the subscription center includes one of wireless communication access, INTETNET access, PSTN telephone network access, local area network access, RS232, and RS485. Or a variety.
  • the self-service delivery terminal access order center access mode includes one or more of wireless communication access, INTETNET access, PSTN telephone network access; or self-service delivery terminal access , including one or more of the following ways to access the order center: LAN access, RS232 access, RS485 access.
  • the above-mentioned method for order delivery of the network self-service system, in the step G), the process of delivering the customer-subscribed product or service by the self-service delivery terminal includes: outputting the ticket or information ordered by the customer through the ticket printer; or outputting through the automatic card issuing machine A magnetic card or IC card with the specified range of use and usage rights; or a release signal, open the barrier or release the access control.
  • the method for order delivery of the network self-service system further includes a payment process: the identity authentication information collected by the client terminal includes a customer's bank card or bank account information, and after the order center accepts the order, a payment request is formed, and the payment gateway is used to settle the payment.
  • the module issues a settlement notice to the bank settlement system and receives the settlement processing result of the bank settlement system.
  • the method for order delivery of the network self-service system further includes a payment process: after the step E), the self-service delivery terminal collects the bank card or bank account information included in the identity verification information of the orderer, and uploads the information to the order.
  • the center or the order center utilizes the customer's bank card or bank account information in the order record; the order center forms a payment request, issues a settlement notice to the bank settlement system through the payment gateway and the settlement module, and receives the settlement result of the bank settlement system.
  • Reduce transaction costs for the entire society Since the transaction information provided by the system of the present invention is transparent, during the transaction No need for sales staff to participate, save human resources, reduce labor costs, customers do not need to spend time and energy to buy on-site, service providers do not need to invest in manpower and resources to build distribution centers, reduce ticketing (sales and purchase of train tickets, airline tickets, attractions tickets, etc.) and Cost of service product sales and delivery (eg: booking a hotel, check-in, visit to an exhibition). The customer obtains the ordered product or service directly on the self-service delivery terminal, and the delivery is automated, fast and convenient.
  • Figure 1 is a schematic view showing the structure of the system of the present invention.
  • FIG. 2 is a flow chart showing the application of the present invention to a railway ticketing electronic ticket system.
  • FIG. 3 is a schematic flow chart of the application of the present invention as an attraction self-service system.
  • FIG. 4 is a schematic flow chart of the application of the present invention as a hotel self-check-in system.
  • FIG. 5 is a schematic diagram of a self-service delivery terminal connection of the present invention applied as an attraction self-service system.
  • FIG. 6 is a block diagram showing the structure of the self-service delivery terminal in the present invention.
  • FIG. 7 is a schematic structural diagram of a central processing module used in the self-service delivery terminal of the present invention.
  • the system of the present invention is as shown in FIG. 1.
  • the invention provides a network self-service system, including a subscription center, a self-service delivery terminal 9, a client terminal, a bank settlement system 11, a self-service terminal, a client terminal, a bank settlement system, and a subscription center.
  • the client terminal collects the order information input by the customer, subscribes the identity authentication information, uploads it to the order center, and receives the information returned by the order center;
  • the self-service delivery terminal collects the subscription identity authentication information input by the customer, and passes the identity authentication of the order center, and then outputs Customer's ordering product.
  • the order center includes a product ordering service system, a ticketing or product service center 8;
  • the product ordering service system includes a system management module 6, an application interface module 5, a system security module 4, a product or service database 7, a payment gateway and a settlement module 10;
  • the service system accesses the public data network through the system security module, and the ticketing or product service center, the product or service database payment gateway and the settlement module are respectively connected with the system management module, and the payment gateway and the settlement module are connected with the bank settlement system.
  • the voucher problem that is, the issuer's identity authentication problem:
  • the credentials that will be used to identify the consumer include: ID card, bank card, mobile phone number, and when the transaction is completed, the order information is bound to the authentication identifier selected by the consumer, since the consumer of the article generally carries It is unique to carry and use, and can effectively authenticate the identity, so it can be used as a voucher recognized by both parties to the transaction.
  • ' Payment Issues - Consumers can pay bills and services to the consumer-specified valid vouchers in a timely manner. Consumers dispel the payment concerns, ie, they can get products as quickly as possible, such as tickets or hotel rooms. Consumers can and will pay in a timely manner to solve payment problems.
  • Manual mode can manually check the valid documents or bank cards for consumption.
  • Fully automatic mode uses the self-service delivery terminal of the present invention to collect the ID card as the identity information of the orderer.
  • the number, mobile phone number or bank card, and the self-service terminal collects the delivery verification code to obtain the ticket and service.
  • the delivery verification code can be set by the subscriber or generated by the order center and notified to the customer. At the same time, such information uses encryption and decryption technology to ensure the security of the information stored in the device.
  • the system obtains the user bank card information or other payment information such as the debit account of the mobile phone fee, and is stored by the system encrypted.
  • the refund and payment will be very convenient, and the transaction settlement platform between the consumer, the agent and the service provider is Dealing with settlement, bypassing the collection of withholding agreements with banks, mobile phone operators, etc., as well as online banking and payment gateways, etc., will be more automated.
  • the debit settlement can be made immediately after the order center successfully accepts the order of the customer terminal, or can be debited when the self-delivery terminal delivers the product or service ordered by the customer.
  • the payment process is: the identity authentication information collected by the client terminal includes the customer's bank card or bank account information. After the order center accepts the order, the subscription center forms a payment request, and sends a settlement notice to the bank settlement system through the payment gateway and the settlement module, and receives the bank settlement system. Settlement processing results.
  • the self-service delivery terminal will collect the bank card or bank account information included in the subscriber identity authentication information and upload it to the order center; or the order center uses the customer's bank card or bank account information in the order record;
  • the payment request sends a settlement notice to the bank settlement system through the payment gateway and the settlement module, and receives the settlement processing result of the bank settlement system.
  • the technical solutions to be solved by solving the technical problems of the present invention include: internet technology, database technology, software hardware encryption and decryption technology, embedded technology, IC card magnetic card technology, mobile communication technology, bank settlement and payment gateway technology, gate channel control technology, Information security technology, anti-virus technology, data storage and backup technologies, all of which have very mature and feasible implementations.
  • IC card magnetic card technology reading IC card ID card information or bank card information, encrypting the number to generate verification code
  • ⁇ Mobile communication technology processing mobile orders and notifying customers through mobile communication modules such as GSM, GPRS, CDMA and SMS technology , providing mobile value-added services
  • the application provided by the ticketing center to the agent with which it cooperates is used for the agent to sell various types of tickets in the ticketing center.
  • the system adopts a distributed structure, supports online and offline use, and transmits and receives data through encryption.
  • the system provides a subscription website to handle the purchase of a large number of Internet.
  • the website focuses on solving two problems, payment problems and purchase voucher issues, payment issues, payment interfaces such as online banking and payment gateways, and ticket purchasers can also transfer funds to designated accounts.
  • the purchase voucher can be selected from any one of a mobile phone number, an ID number, and a bank card number. At the same time When the ticket is specified, the correct delivery verification code is required to obtain the ticket.
  • Any product in the system has a unique product order code, and the customer can download the mobile phone application, specify the specified product order code, and the corresponding information to order the product.
  • Access the voice platform provided by the order center collect the bank card information input by the customer as the identity authentication information and order information, and return the feedback information of the order center in voice form.
  • the application service interface program is used to process data sent by various methods such as client agent, internet, mobile phone short message, etc., and convert it into a data format that the system can process, and feed back the processing result to corresponding end users.
  • client agents Client agents, websites and mobile phones.
  • the hypervisor handles all business and business rules, including: query, reservation, purchase, payment, refund control, ticketing, authentication, risk control, financial settlement, etc., as well as user management, product management, supplier management and order management. '
  • Used to store all ticketing product and service product data including classification, name, product characteristics, specifications, price information, supplier and agent information, and inventory quantities, and product order and delivery information.
  • ticketing centers and product service centers including: ticketing centers and product service centers provided by railways, civil aviation, long-distance passenger transport, waterway passenger transport, theaters, stadiums, exhibitions, hotels, scenic spots, etc.
  • ticketing centers and product service centers provided by railways, civil aviation, long-distance passenger transport, waterway passenger transport, theaters, stadiums, exhibitions, hotels, scenic spots, etc.
  • Provide the corresponding ordering products or services for the product ordering service system and integrate and release various products or services through the product ordering service system.
  • the central processing unit uses EC5-1622CLDNA, including: central processing unit 90, communication interface, magnetic card / IC card reader interface 99, ticket printer interface 93, channel gate drive interface 98, display driver Module and interface 96, RJ45 network interface 97, short message module interface 92, wireless communication module interface 91, automatic card issuer interface 95.
  • the peripheral circuit includes: a ticket printer, an automatic card issuer, a liquid crystal display, an IC card reader, a magnetic stripe card reader, a keyboard, a short message module, Wireless communication module.
  • the automatic card issuer can be used to issue a home card, which is written by the order center to define the rights.
  • the ticket printer uses the EZ2000 railway ticket machine
  • the reader uses the WBM-3000 motor-driven magnetic stripe card reader/IC card reader
  • the liquid crystal display uses the standard 14" liquid crystal display
  • the automatic card issuer uses TCD-200.
  • Payment gateway and settlement module 10 Customers who purchase services, providers who provide services, payment and settlement between agents, and data exchange with bank settlement systems.
  • the system and method of the present invention include: reservations and consumption of hotel check-in, catering, entertainment, sports, and the like.
  • Channel verification includes: ticket sales, ticket inspection, and channel release for scenic spots, theaters, exhibitions, etc.
  • E-ticketing includes: train tickets, air tickets, boat tickets, etc., long-distance tickets and other means of transportation, ** refund, ticket inspection, etc.
  • Embodiment 1 Railway electronic ticket system
  • the self-service delivery terminal is composed of a central processing unit, a communication module, a card reader, a receipt printer, a keyboard, a display, etc., and the communication module, the card reader, the receipt printer, the keyboard, and the display are respectively connected to the central processing unit.
  • the invention is applied to a railway electronic ticket system, and its working process is as shown in Fig. 2 -
  • the ticket purchase data, payment data, and delivery verification code are encrypted and written into the ticketing record database of the railway ticketing system to generate the ticket purchase data, '
  • the self-service delivery terminal is installed at the ticketing hall or waiting hall of the station, and the ticket purchaser picks up the ticket in advance to the self-delivery terminal device before boarding the bus.
  • the self-service terminal device collects the identity authentication information of the subscriber (reading the bank card, ID card, mobile phone number) and the delivery verification code to collect the ticket.
  • the self-service delivery terminal After the data is encrypted and compared with the encrypted order data in the ticket record database, the self-service delivery terminal will automatically print the purchased ticket after the system successfully verifies in the order record database.
  • Example 2 Hotel self check-in system
  • the self-service delivery terminal is composed of a central processing unit, a communication module, a card reader, an automatic card issuing machine, a keyboard, a display, etc.; the communication module, the card reader, the automatic card issuing machine, the keyboard, and the display are respectively connected to the central processing unit.
  • the application of the present invention is a hotel self-check-in system, and its workflow is shown in Figure 3:
  • reservation data, identity authentication data, etc. are encrypted and written into the reservation record database of the self-service delivery terminal, and the subscriber can select online payment.
  • the person who arrived at the hotel reception or other place in the lobby inserts a bank card or enters an ID number at the self-service delivery terminal to verify identity.
  • the system confirms the identity based on the order record database.
  • Self-service delivery terminal equipment is installed at the front desk or other places in the lobby.
  • the user who has paid or signed the settlement method can directly use the self-service delivery terminal to automatically send the room card with the permission to open.
  • the invention is applied as an attraction self-service system, and the workflow thereof is shown in FIG. 4, ::'
  • the identity authentication information includes the user's ID number, bank card number, and mobile phone number, and the data is encrypted during the reading, transmission, and storage processes.
  • the user provides identity information (such as ID card number, bank card number, mobile phone number) during the process of ordering the service, and the information is encrypted to generate the subscriber identity verification information, and transmitted to the order center's product ordering service system via the Internet, mobile communication network, etc.
  • the product or service information ordered at the same time is also transmitted to the order center product ordering service system; the product ordering service system transmits the data to various ticketing and product service centers, such as the railway ticketing center, the civil aviation ticketing center, the scenic ticketing center, etc.; After the service product center confirms the service, the encrypted identity authentication information and product information are transmitted to the self-service delivery terminal; after the orderer arrives at the site, the identity information at the time of ordering is inserted or input, and the self-service delivery terminal is encrypted by the same encryption algorithm, and the orderer Identity data is more consistent Pay the corresponding product. For identity authentication, it can be done at the product reservation service system of the order center, or at various ticketing or product service centers in the order center.
  • the order information collected by the client terminal may include a delivery verification code of the order set by the customer; the delivery verification information of the self-service delivery terminal includes the delivery verification code; and the delivery verification performed by the system includes the verification code for the delivery verification.
  • the delivery verification code can also be generated by the product reservation service system of the order center, and the order center returns the confirmation information to the customer terminal, including the delivery verification code of the current order generated by the order center; the delivery verification information of the self-service delivery terminal includes the delivery verification.
  • the verification of the delivery verification code is included in the delivery verification performed by the system.
  • the system and method of the invention effectively improves the ticketing services of various types of ticketing centers (railroad, public road, navigation, water transportation, scenic spots, 'exhibition, meeting, gymnasium, theater) and various types of tourism, hotels, restaurants, entertainment, Sports and leisure products business and service capabilities, including: Business processing scope extends to a global scale, can accept global orders; Business processing methods are diversified, electronic, through the Internet, mobile service network, PSTN fixed telephone network, etc.

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Abstract

La présente invention concerne un système de service autonome de réseau et son procédé de livraison de commandes. Le système comprend un centre de commandes, un terminal de livraison autonome, un terminal client et un système de règlement bancaire. Le terminal de service autonome, le terminal client et le système de règlement bancaire connectent respectivement avec le centre de commandes. Le terminal client collecte l'information de commandes ainsi que l'information d'authentification sur l'identité de la commande entrée par le client, charge l'information au centre de commandes et reçoit l'information renvoyée par le centre de commandes. Le terminal de livraison autonome collecte l'information d'authentification sur l'identité de la commande entrée par le client, et sort le produit du client commandé après avoir authentifié l'identité du centre de commandes. Grâce à la transparence de l'information sur la transaction fournie par le système de la présente invention, la participation d'un vendeur à la transaction ne s'avère plus nécessaire. Le système permet d'économiser des ressources humaines et réduire les coûts y afférents. Les clients n'ont plus besoin de consacrer du temps à faire leurs achats sur place, les fournisseurs n'ont plus besoin d'investir des ressources humaines et matérielles dans le centre de distribution. Dès lors, les coûts de vente et de livraison des billets et des produits de service sont grandement réduits. Le client obtient directement le produit commandé ou le service sur le terminal de livraison autonome; la méthode de livraison est automatique, rapide et pratique.
PCT/CN2005/002329 2005-09-16 2005-12-27 Systeme de service autonome de reseau et son procede de livraison de commande WO2007030981A1 (fr)

Applications Claiming Priority (2)

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CN 200510021714 CN1744124A (zh) 2005-09-16 2005-09-16 网络自助服务系统及其订购交付方法
CN200510021714.1 2005-09-16

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