WO2003001768A2 - Procede destine a la commande automatique de trajectoires d'informations - Google Patents

Procede destine a la commande automatique de trajectoires d'informations Download PDF

Info

Publication number
WO2003001768A2
WO2003001768A2 PCT/DE2002/002244 DE0202244W WO03001768A2 WO 2003001768 A2 WO2003001768 A2 WO 2003001768A2 DE 0202244 W DE0202244 W DE 0202244W WO 03001768 A2 WO03001768 A2 WO 03001768A2
Authority
WO
WIPO (PCT)
Prior art keywords
information
data
eak
input
address
Prior art date
Application number
PCT/DE2002/002244
Other languages
German (de)
English (en)
Other versions
WO2003001768B1 (fr
WO2003001768A3 (fr
Inventor
Helmut Kunkel
Original Assignee
T-Mobile Deutschland Gmbh
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by T-Mobile Deutschland Gmbh filed Critical T-Mobile Deutschland Gmbh
Priority to AU2002319093A priority Critical patent/AU2002319093A1/en
Priority to US10/481,530 priority patent/US20040234054A1/en
Priority to DE50211922T priority patent/DE50211922D1/de
Priority to EP02748601A priority patent/EP1397901B1/fr
Publication of WO2003001768A2 publication Critical patent/WO2003001768A2/fr
Publication of WO2003001768A3 publication Critical patent/WO2003001768A3/fr
Publication of WO2003001768B1 publication Critical patent/WO2003001768B1/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/48—Message addressing, e.g. address format or anonymous messages, aliases

Definitions

  • the method according to the invention is technically preferably implemented using special software.
  • the software corresponds to the administration of communication devices and / or their software and can have appropriate interfaces to other software (eg customer care, logistics, etc.).
  • the data infrastructure implemented ensures the initiation of follow-up processes, entry into existing process chains and reporting.
  • Possible options for handling the information include: processing, prioritizing, signaling receipt / presence, deleting / moving / copying, editing / confirming / changing, forwarding / splitting, documenting / archiving and reporting.
  • EAK uniqueness of an EAK does not necessarily have to be defined by identifying a recognizable (numerical) sequence. Rather, it is also possible to provide a time window for the intended data reception - assigned to one or more core addresses. This makes sense, for example if the source address cannot be clearly assigned, but an agreement on the transfer of information should nevertheless be made.
  • the communication of the EAK from the receiver to the transmitter can e.g. take place verbally by notifying the sender of the destination address as the destination address.
  • Electronic transmission as a data record is also possible.
  • Such a data record can also contain, for example, a file that provides a printout of a label (label) that can be read further in the data. It can also be provided at this point that a response part or a multiple choice catalog is attached to the information.
  • Such instruments which continue a dialogue and spare the need to make contact again, can also be made available when the information is received by the data receiving point, so that a special information input is immediately reacted to.
  • the incoming data can be transformed into a suitable form for further transmission to defined interfaces.
  • the information can be prioritized by defining a separate handling within the intended workflow.
  • feedback can be automatically sent to the sender in the form of a context-sensitive acknowledgment of receipt (verbal / non-verbal) when the information is received.
  • the invention enables a timely flow of information at the recipient.
  • the method allows a generated or to be generated EWC to change its composition as it is used. This modification can be done manually or automatically. Notes on
  • the arrow with a thick, dashed line defines the way for a transmitter to use a standardized EWC for the purpose of transferring information to a recipient / processor or for identifying information.
  • Time window Date time from / to, starting retrospectively if necessary

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Signal Processing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • Data Mining & Analysis (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Economics (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Computer And Data Communications (AREA)
  • Communication Control (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Information Transfer Between Computers (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Selective Calling Equipment (AREA)
  • Heat-Pump Type And Storage Water Heaters (AREA)

Abstract

La présente invention concerne un procédé destiné à la commande automatique de trajectoires d'informations de tous types au niveau d'une station de réception de données. Le procédé a pour objet de permettre à tout type d'informations qui doit être transmis d'un émetteur à un récepteur, d'être associé de manière ciblée à une station de traitement ou autre station présente, pour que s'effectue un nouveau traitement desdites informations. A cet effet, la station de réception de données met à la disposition d'une station d'émission de données des canaux d'entrée spéciaux en tant qu'identifiants d'adresse d'entrée (EAK) qui, au niveau du récepteur au cours d'une entrée de données, commandent, en tant que clé, la manière de traiter les informations.
PCT/DE2002/002244 2001-06-20 2002-06-19 Procede destine a la commande automatique de trajectoires d'informations WO2003001768A2 (fr)

Priority Applications (4)

Application Number Priority Date Filing Date Title
AU2002319093A AU2002319093A1 (en) 2001-06-20 2002-06-19 Method for automatically controlling paths of information
US10/481,530 US20040234054A1 (en) 2001-06-20 2002-06-19 Method for automatically controlling paths of information
DE50211922T DE50211922D1 (de) 2001-06-20 2002-06-19 Verfahren zur automatischen wegesteuerung von informationen
EP02748601A EP1397901B1 (fr) 2001-06-20 2002-06-19 Procede destine a la commande automatique de trajectoires d'informations

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE10129371A DE10129371B4 (de) 2001-06-20 2001-06-20 Verfahren zur automatischen Wegesteuerung von Informationen
DE10129371.2 2001-06-20

Publications (3)

Publication Number Publication Date
WO2003001768A2 true WO2003001768A2 (fr) 2003-01-03
WO2003001768A3 WO2003001768A3 (fr) 2003-07-17
WO2003001768B1 WO2003001768B1 (fr) 2003-10-02

Family

ID=7688584

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE2002/002244 WO2003001768A2 (fr) 2001-06-20 2002-06-19 Procede destine a la commande automatique de trajectoires d'informations

Country Status (6)

Country Link
US (1) US20040234054A1 (fr)
EP (1) EP1397901B1 (fr)
AT (1) ATE390014T1 (fr)
AU (1) AU2002319093A1 (fr)
DE (2) DE10129371B4 (fr)
WO (1) WO2003001768A2 (fr)

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1991001606A1 (fr) * 1989-07-14 1991-02-07 Geshwind David M Procede d'acheminement de transmissions par fax
EP0465011A2 (fr) * 1990-06-26 1992-01-08 Hewlett-Packard Company Procédé de codage d'une adresse postale électronique dans un message fac-similé et d'acheminement du message vers une destination dans un réseau
WO1995006386A1 (fr) * 1993-08-26 1995-03-02 Alphanet Telecom Inc. Systemes telecopieurs pour dispositifs informatiques personnels
US5488651A (en) * 1989-05-08 1996-01-30 Brooktrout Technology, Inc. Fax message system
US5872641A (en) * 1994-12-28 1999-02-16 Ricoh Company, Ltd. Method and apparatus for transmission of facsimile messages
WO2000079780A1 (fr) * 1999-06-23 2000-12-28 Wilshire Cellular, Inc. Systeme de fax pour internet

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US5946386A (en) * 1996-03-11 1999-08-31 Xantel Corporation Call management system with call control from user workstation computers
US6006266A (en) * 1996-06-03 1999-12-21 International Business Machines Corporation Multiplexing of clients and applications among multiple servers
US7516094B2 (en) * 1996-10-25 2009-04-07 Ipf, Inc. Internet-based system for managing and delivering consumer product information to consumers at web-based retailer store sites on the world wide web (WWW), using consumer product information (CPI) requesting and graphical user interface (GUI) display subsystems, driven by server-side components embodying universal product numbers (UPNs) and driven by UPN/URL links managed by product manufacturer team members and/or their agents
US6343302B1 (en) * 1997-02-13 2002-01-29 Yahoo! Inc. Remote web site authoring system and method
US6640248B1 (en) * 1998-07-10 2003-10-28 Malibu Networks, Inc. Application-aware, quality of service (QoS) sensitive, media access control (MAC) layer
US6594246B1 (en) * 1998-07-10 2003-07-15 Malibu Networks, Inc. IP-flow identification in a wireless point to multi-point transmission system
US6714536B1 (en) * 1998-07-21 2004-03-30 Eric M. Dowling Method and apparatus for cosocket telephony
US6633900B1 (en) * 1999-01-08 2003-10-14 Abb Inc. Mobile crew management system for distributing work order assignments to mobile field crew units
US6499017B1 (en) * 1999-01-29 2002-12-24 Harris Corporation Method for provisioning communications devices and system for provisioning same
US6398105B2 (en) * 1999-01-29 2002-06-04 Intermec Ip Corporation Automatic data collection device that intelligently switches data based on data type
US7505974B2 (en) * 1999-02-12 2009-03-17 Gropper Robert L Auto update utility for digital address books
US20020194081A1 (en) * 1999-04-21 2002-12-19 Perkowski Thomas J. Internet-based consumer service brand marketing communication system which enables service-providers, retailers, and their respective agents and consumers to carry out service-related functions along the demand side of the retail chain in an integrated manner
DE19922300A1 (de) * 1999-05-14 2000-11-16 Alcatel Sa Vorrichtung zur automatischen Bearbeitung von eingehener elektronischer Post (=Email)
US20020032613A1 (en) * 2000-04-18 2002-03-14 Buettgenbach Thomas H. Methods and systems for the physical delivery of goods ordered through an electronic network
JP2001306537A (ja) * 2000-04-18 2001-11-02 Hitachi Ltd 分散オブジェクトシステム
AU6262701A (en) * 2000-05-24 2001-12-03 Voltaire Advanced Data Security Ltd. Filtered application-to-application communication
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Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5488651A (en) * 1989-05-08 1996-01-30 Brooktrout Technology, Inc. Fax message system
WO1991001606A1 (fr) * 1989-07-14 1991-02-07 Geshwind David M Procede d'acheminement de transmissions par fax
EP0465011A2 (fr) * 1990-06-26 1992-01-08 Hewlett-Packard Company Procédé de codage d'une adresse postale électronique dans un message fac-similé et d'acheminement du message vers une destination dans un réseau
WO1995006386A1 (fr) * 1993-08-26 1995-03-02 Alphanet Telecom Inc. Systemes telecopieurs pour dispositifs informatiques personnels
US5872641A (en) * 1994-12-28 1999-02-16 Ricoh Company, Ltd. Method and apparatus for transmission of facsimile messages
WO2000079780A1 (fr) * 1999-06-23 2000-12-28 Wilshire Cellular, Inc. Systeme de fax pour internet

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
GRONERT EL: "FAX SERVERS GETA FIX ON INCOMING MESSAGES" DATA COMMUNICATIONS, MCGRAW HILL. NEW YORK, US, Bd. 23, Nr. 10, 1. Juli 1994 (1994-07-01), Seiten 55-56C, XP000457360 ISSN: 0363-6399 *

Also Published As

Publication number Publication date
WO2003001768B1 (fr) 2003-10-02
DE10129371A1 (de) 2003-01-02
WO2003001768A3 (fr) 2003-07-17
EP1397901A2 (fr) 2004-03-17
US20040234054A1 (en) 2004-11-25
ATE390014T1 (de) 2008-04-15
DE50211922D1 (de) 2008-04-30
DE10129371B4 (de) 2006-06-14
EP1397901B1 (fr) 2008-03-19
AU2002319093A1 (en) 2003-01-08

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