WO2000067436A1 - Systeme de messagerie unifie - Google Patents

Systeme de messagerie unifie Download PDF

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Publication number
WO2000067436A1
WO2000067436A1 PCT/US2000/012021 US0012021W WO0067436A1 WO 2000067436 A1 WO2000067436 A1 WO 2000067436A1 US 0012021 W US0012021 W US 0012021W WO 0067436 A1 WO0067436 A1 WO 0067436A1
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WO
WIPO (PCT)
Prior art keywords
user
systems
messaging system
access
unified messaging
Prior art date
Application number
PCT/US2000/012021
Other languages
English (en)
Inventor
Samuel Cannavo
Kasim E. Mun
Martin J. Lebrun
Kasturi S. Mudambi
Robert C. Bankay
Original Assignee
Infoactive, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Infoactive, Inc. filed Critical Infoactive, Inc.
Priority to MXPA01011284A priority Critical patent/MXPA01011284A/es
Priority to AU46948/00A priority patent/AU4694800A/en
Publication of WO2000067436A1 publication Critical patent/WO2000067436A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/58—Message adaptation for wireless communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Definitions

  • the present invention relates to a unified messaging system which integrates a plurality of communications services/systems. More particularly, the invention enables a user to access, retrieve, and manage non-real time communications-e.g., e-mail, voice maii, facsimiles, voice messages on stand-alone answering machines, and the like — from a plurality of independent communications services/systems by logging on to a single access point with a unified-user-id and a unified-password. Further, the invention is also configured to forward notification events to a user from a plurality of independent communications services/systems, such as pagers, automated calendars/schedulers, electronic agents, and the like.
  • non-real time communications e.g., e-mail, voice maii, facsimiles, voice messages on stand-alone answering machines, and the like — from a plurality of independent communications services/systems by logging on to a single access point with a unified-user-id and a unified-
  • Modern technology has eliminated the need for face-to-face communications by providing people with numerous alternative communications services/systems.
  • people may establish a real-time, two-way communication with each other by employing a conventional telephone, a wireless (mobile) telephone, an Internet telephony application, a video application, a chat application, and the like.
  • people may establish non-real-time communications with each other by exchanging electronic messages via non-real time communications services/systems — e.g., e-mail, voice mail, facsimile, and the like.
  • a typical user may rely on a home telephone with a messaging mechanism (e.g., a stand-alone answering machine), a business telephone with another messaging mechanism (e.g., a voice mail service), a wireless mobile phone with yet another messaging mechanism, a facsimile machine, an e-mail account at home, another e-mail account at work, and an array of automated services and/or electronic agents — e.g., banking services, news services, stock tickers, automated calendars/schedulers, and the like.
  • a messaging mechanism e.g., a stand-alone answering machine
  • another messaging mechanism e.g., a voice mail service
  • a wireless mobile phone with yet another messaging mechanism
  • a facsimile machine e.g., an e-mail account at home, another e-mail account at work
  • an array of automated services and/or electronic agents e.g., banking services, news services, stock tickers, automated calendars/schedulers, and the like.
  • Each of the aoov ⁇ services/systems has different methods for accessing, retrieving, and managing messages; some use the telephone while others use the Internet, with a growing number of Wireless Access Protocol (hereinafter "WAP") devices that offer convergence services.
  • WAP Wireless Access Protocol
  • a user in order to access these services/systems, a user must keep track of multiple telephone numbers, URLs, e-mail addresses, account numbers, user-ids, and passwords.
  • the present invention teaches a unified messaging system which enables a user to coordinate, access, retrieve, and manage non-real time communications — e.g., e- mail, voice mail, facsimiles, voice messages on stand-alone answering machines, beeper-messages, pager-messages, and the like-from a plurality of independent communications services/systems (regardless of the technology) by logging on to a single access point with a unified-user-id and/or a unified-password.
  • non-real time communications e.g., e- mail, voice mail, facsimiles, voice messages on stand-alone answering machines, beeper-messages, pager-messages, and the like-from a plurality of independent communications services/systems (regardless of the technology) by logging on to a single access point with a unified-user-id and/or a unified-password.
  • the invention is configured to automatically forward notification alerts — e.g., beeper-messages, pager-messages, ticklers, and the like-to a user from a plurality of independent communications services/systems — e.g., beepers, pagers, automated calendars/schedulers, e-mail, and the like — according to criteria that is specified by the user.
  • notification alerts e.g., beeper-messages, pager-messages, ticklers, and the like
  • independent communications services/systems e.g., beepers, pagers, automated calendars/schedulers, e-mail, and the like
  • Figure 1 is a diagram illustrating the multitude of communications services/systems, access-notification devices, access methods, and notification methods that are supported by one embodiment of the invention.
  • Figure 2 is a diagram illustrating the various communications interfaces that are supported by one embodiment of the invention.
  • Figure 3 is a diagram illustrating the various system components of one embodiment of the invention.
  • Figure 4 is a diagram illustrating the various elements of a Personal Communications Database of one embodiment of the invention.
  • Figure 5 is a diagram illustrating the various functions of the Administration Module of one embodiment of the invention.
  • Figure 6 is a diagram illustrating the various features provided over the Internet for a user in one embodiment of the inventive system.
  • Figure 7 is a diagram illustrating the various features provided over the telephone for a user in one embodiment of the inventive system.
  • Figure 8 is a diagram illustrating the various features provided over the WAP enabled PCS/Mobile phone for a user in one embodiment of the inventive system.
  • Figure 9 is a diagram illustrating the various input and output interfaces supported by the Communications Gateway Server in one embodiment of the invention.
  • the invention relates to systems and methods for coordinating access to and notification from various personal communications services/systems.
  • the proposed access to the majority of such services/systems is provided over a conventional telephone, a wireless device, an Internet Access Device (hereinafter "IAD"), or other communications device in a single communications session regardless of the provider of the underlying communications services/systems.
  • Such services/systems include, but are not limited to: telephone services such as voice/facsimile mail, stand-alone answering machines; automated on-line information services such as bank-by-phone, account balance, city/restaurant/movie guides; Internet services, such as electronic mail; and Web services, such as favorite Web pages, personal calendars/reminders, and address books.
  • the system supports notification alerts of certain events originating from the various communications services/systems to one or more access-notification devices, such as a pager, electronic mail, or a short message on a PCS/Mobile phone.
  • the present system can be implemented using a conventional computer system with an operating system that supports PSTN, wireless telephony, IP voice/data communications, Internet User Interfaces, and database storage systems.
  • the computer system can be programmed with the underlying inventive system to provide users with the kind of services intended by this invention.
  • the computer system can work as a stand-alone system or as part of a networked computer system under client/server architecture.
  • the computer system can be implemented as an enterprise solution behind a corporate firewall or as a service provider solution for mass-market deployment.
  • the computer system can comprise dedicated devices (e.g., embedded systems) that can be incorporated into existing hardware devices (e.g., telephone systems, mobile switch systems, PBX systems, etc.) and serve as an adjunct processor in a telephone AIN. Accordingly, it will be understood by one of ordinary skill in the art that the systems and methods described herein have wide applicability and can be incorporated in many systems and realized in many forms, all without departing from the scope of the inventive concept.
  • the systems and methods described herein provide a user with a unified messaging and notification solution that provides a single access point (hereinafter "SAP") for a plurality of communications services/systems regardless of the media N ea, number of different service providers, protocols, mediums, or the devices used to accu ⁇ s such communication services/systems.
  • SAP is a personal communications portal (hereinafter "PCP"), such as a Web portal.
  • PCP personal communications portal
  • the array of possible access-notification devices includes, but is not limited to: a conventional telephone 1 ; a wireless device 2 (e.g., a cellular phone, a mobile phone, a palm pilot, a pager, etc.); and an IAD 3, such as a personal computer, a workstation, a palm pilot, and the like, connected to the PCP via an Internet connection (e.g., a modem, a T1 line, an ISDN connection, a satellite link, etc.) and according to a specific protocol (e.g., TCP/IP, WAP, etc.).
  • a conventional telephone 1 e.g., a wireless device 2 (e.g., a cellular phone, a mobile phone, a palm pilot, a pager, etc.); and an IAD 3, such as a personal computer, a workstation, a palm pilot, and the like, connected to the PCP via an Internet connection (e.g., a modem, a T1 line, an ISDN connection,
  • the plurality of communications services/systems includes, but is not limited to: e-mail accounts; voice-mail accounts; facsimile machines; pagers and paging services; beepers and beeping services; personal stand-alone services/systems (e.g., a stand-alone answering machine); personal communications services/systems over mobile phones (hereinafter "PCS/Mobile”); short message services over mobile phones (hereinafter "SMS/Mobile); online news groups; online services and sources of information and Web sites (e.g., banking, stock brokers, trade organizations, etc.); Internet phones and Internet telephony; video services; and electronic agents, such as automated calendars/schedulers that forward alerts, or so- called "ticklers," to a user to notify the user of an upcoming appointment.
  • PCS/Mobile personal communications services/systems over mobile phones
  • SMS/Mobile short message services over mobile phones
  • online news groups online services and sources of information and Web sites (e.g., banking, stock brokers, trade organizations, etc.);
  • the invention in addition to providing a unified messaging system, the invention also provides a user with a unified notification system for a plurality of communications services/systems regardless of the media types, number of different service providers, protocols, mediums, or the devices used to access such communication services/systems.
  • the invention forwards outgoing notification alerts to a user (via an access-notification device) according to notification criteria that is entered and/or selected by the user.
  • a user can specify that a notification be instantly forwarded from the PCP to a specific access- notification device upon the receipt of specific message types (e.g., pager messages, beeper messages, e-mail messages, ticklers, and the like) that are received from specific communications services/systems (as discussed above).
  • specific message types e.g., pager messages, beeper messages, e-mail messages, ticklers, and the like
  • specific communications services/systems as discussed above.
  • the access- notification devices that are most often used are wireless devices, especially pagers, beepers, palm pilots, and mobile phones.
  • FIG. 2 illustrates the various communications interfaces that are supported by an illustrative embodiment of the present invention.
  • a Communications Gateway Server (hereinafter "CGS") translates media protocols and information from the access- notification devices (as discussed above) and from the plurality of communications services/systems (as discussed above) so that they conform with the operating system and network protocols of the SAP.
  • the CGS also translates media protocols and information from the PCP so that they conform to the operating system and protocols of the access-notification devices (as discussed above).
  • Database Server 31 stores communication services profiles for each user of the SAP.
  • Administration Module 32 performs all the registration, subscriber service administration, and maintenance processes related to the Database Server.
  • Notification gateway Server 33 receives incoming notification events from various communications services/systems and provides outgoing notification alerts according to the notification criteria (as discussed above) established by a user.
  • Internet User Interface 34 allows a user to access the PCP with an IAD.
  • Telephone User Interface 35 also allows a user to access the PCP with an IAD.
  • Wireless User Interface 36 allows the user to access the PCP service over a wireless PCS/Mobile device capable of supporting WAP.
  • the Operations-Administration-Maintenance module (hereinafter "OA&M") 38 supports system level administration, configuration, operations, monitoring functions, and routine maintenance of the PCP service.
  • the Database Server includes multiple Personal Communications Databases (hereinafter "PCDs") 41 corresponding to each user of the unified messaging and notification system.
  • PCDs includes a User Profile 42 , at least one Communications Profile 43 , a Personal Address Book 44 , a Personal Calendar 45, one or more Notification Events 46 , one or more Notification Schedules 47, and Billing Data 48.
  • the User Profile of a PCD includes a "unified-user-id" and a "unified-password" that will uniquely identify the user associated with that PCD; the User Profile also includes other relevant information about the user such as payment methods, addresses, and the like.
  • the Communications Profile includes information about each communications service/system that a user wishes to access via the PCP; the information in the Communications Profile may be easily changed by the user to reflect the current communications services/systems that the user wishes to unify.
  • This information may include: identifiers to identify and reference a plurality of communications services/systems (for administration and/or access); one or more service types (e.g., voice/fax, e-mail, IVR, Web, etc.); names, account-ids, and passwords for one or more service providers and/or systems; one or more methods to access the communications services/systems (e.g., telephone numbers, access setup scripts, server names, URLs, e-mail addresses, etc.); and filters and preferences to control access and order of access to the PCP by the communications services/systems.
  • service types e.g., voice/fax, e-mail, IVR, Web, etc.
  • names, account-ids, and passwords for one or more service providers and/or systems
  • the user enters an access setup script (i.e., the information needed to establish the connection to a specific communications service/system) as if the user were to connect to the specific communications service/system independently.
  • an access setup script i.e., the information needed to establish the connection to a specific communications service/system
  • the user may also provide the incoming notification type for notification messages that can be received from the various communications services/systems.
  • the Personal Address Book includes all contact information, including names, telephone numbers, addresses, and the like, created by the user so that they are accessible over the SAP.
  • the Personal Calendar includes all appointments, reminders, and schedules including dates, times, durations, and activities created by the user over the Internet, so that it is accessible over the PCP using an access-notification device (as discussed above).
  • the Incoming Notification Events 46 include all pager, beeper, tickler, and e-mail notifications received from various communications services/systems.
  • the Outgoing Notification Schedule(s) 47 defines what access-notification device to use at various days and time ranges in order to alert users of new incoming notification events.
  • the Billing Data 48 stores the detailed usage information for each of the activities performed by the user over the PCP devices.
  • the Administration Module processes inputs from the Internet User Interface or from the Telephone User Interface or from the Notifications Gateway Server, and it retrieves or stores information in the Personal Communications Database on the Database Server.
  • the Administration Module performs the following processes:
  • - Maintain Notifications Events 57 processes requests originating from the Notifications Gateway Server;
  • - Maintain Notifications Schedule 58 processes requests originating from either the telephone or internet user interface;
  • - Maintain Billing Data 510 processes requests originating from either user interface or the notification gateway server.
  • the Internet User Interface is a Web page with online forms having text fields.
  • the Internet User Interface can be created with markup languages (e.g., HTML, XML, etc.).
  • the Internet User Interface allows the user to access the PCP over any Internet connection using a standard Web browser (e.g., MS Internet Explorer, Netscape Navigator, etc.) or using a micro-browser running on a handheld IAD (e.g., a palm pilot).
  • a user can employ a browser to access the PCP and enter information into the text fields of the online forms so as so coordinate, access, monitor, and manage her personal profile.
  • the Internet User Interface supports the following user functions:
  • General Information 61- allows the user in various HTML forms to access general information about the PCP service such as service description, help screens, pricing policies, legal agreements, and frequently asked questions;
  • User Registration 62 allows the user to sign-up for the PCP service.
  • the user To gain access to the PCP service, the user must select a unique unified user-id, unified password, and unified e-mail address.
  • the administration module Upon submission of the information asked in the user registration form, the administration module will complete the registration process by creating a personal communications database record in the database server.
  • the user For services that require payments, the user must also provide the credit card information, which will be processed by the administration module using the payment process to verify and authorize the credit card; and
  • Log-in 63- A registered user may log-in to the PCP service over the Internet connection by providing a valid unified-user-id and unified-password to perform administration and service access functions;
  • Setup Communication Profile 64 - A registered user may setup multiple communications profiles corresponding to multiple communications services/systems (as discussed above) to be accessed over the PCP using access-access-notification devices (as discussed above);
  • a registered user may setup information for multiple contacts, such as names, telephone numbers, addresses, and the like, in a personal address book, which can be accessed over the PCP at any time from an access-access-notification device.
  • a registered user may setup information for multiple events such as date/time, location, description, reminder schedule, etc. in a personal calendar, which can be accessed over any PCP at any time from an access-access-notification device.
  • a registered user may setup multiple types of outgoing notification schedules that would allow notification on selected days and times over a access-notification device.
  • the notification gateway server will use these schedules to initiate outgoing notifications to the user device.
  • Access Communications services/systems 68 - a registered user may access, through an Internet connection, any of the pre-defined communications services/systems using the parameters stored in the communications profile belonging to the personal communications database of the user.
  • the communication can be of any type such as voice mail, facsimile mail, answering machine, e-mail, Web page, bank by phone, or any other telephone or Internet service, including dialing any telephone number stored in the personal address book, over the current Internet connection.
  • the Internet User Interface displays a list of communications services/systems on the user's browser. The user can select communications services, one at a time, to connect to any number of services.
  • the Telephone User Interface allows a user to access the PCP service over any telephone connection using a conventional telephone which allows voice or touch tone input.
  • a user can listen (though the speaker of a telephone), use voice commands (by speaking into the microphone of a telephone), and/or enter data (by pressing the buttons on the touch-tone keypad of a telephone) in order to communicate with the unified system.
  • the Telephone User Interface supports the following user functions:
  • - General Information 71- allows a user to access general information about the PCP service such as service description, help information, pricing policies, legal agreements, and frequently asked questions in various voice menus;
  • - Log-in 72- a registered user may log-in to the PCP service over a telephone connection by entering a valid unified-user-id and unified-password when prompted by a voice menu on the touch tone key pad. Once logged-in, the user can perform administration and service access functions;
  • a registered user may change any predefined notification schedule, or type of access-notification device to be used for outgoing notifications by entering the notification schedules via the telephone keypad.
  • a registered user may access any of the pre-defined communications services/systems using the parameters stored in the communications profile belonging to the personal communications database of the user, through the telephone connection.
  • the communication can be of any type such as voice mail, facsimile mail, answering machine, e- mail, Web page, bank by phone or any other telephone or Internet service including dialing any telephone number stored in the personal address book, over the current Internet connection.
  • the Wireless User Interface allows a user to access the personal communication portal service over any PCS/Mobile device capable of supporting WAP.
  • information can be displayed on the micro-browser of a small display area associated with a PCS/Mobile device or other handheld wireless device, whereby a user can browse through and navigate text menus.
  • the PCS/Mobile device also has the capability of connecting calls directly from the WAP interface.
  • the Wireless User Interface supports the following user functions:
  • Auto Log-in 81- a registered PCS/Mobile user may press a special button on the PCS/Mobile handset to get connected to the PCP service.
  • the wireless user gets automatically authenticated with the WAP server as a valid user based on the wireless device identification.
  • the WAP Server behaves as a gateway between the PCS/Mobile device and the communications gateway server. Once logged-in, the user can perform the following service access functions:
  • Access Communications services/systems 83- a registered user may access any of the pre-defined communications services/systems using the parameters stored in the communications profile belonging to the personal communications database of the user, through the PCS/Mobile WAP session.
  • the communication can be of any type such as voice mail, facsimile mail, answering machine, e-mail, Web page, bank by phone, or any other telephone or Internet service including dialing any telephone number stored in the personal address book, over the current Internet connection through the WAP Server.
  • the Wireless User Interface displays a list of communications services/systems on the PCS/Mobile handset micro-browser. The user can select any communications service, one at a time from the micro-browser, to connect to any number of services.
  • the Communications Gateway Server as depicted by Figure 9, is the core of the invention; it performs all the protocol translations to connect a user to the required communication services/systems and meet the user device requirements.
  • the Communications Gateway Server is capable of interfacing with any type of communications network such as the Internet or telephone as input/output media. There are six main scenarios that the Communications Gateway Server supports:
  • the user uses a telephone device such as home or work phone or pay phone or mobile phone using the Telephone User Interface 91 to access telephone communications services/systems 94;
  • the user uses a telephone device, such as home or work phone or pay phone or mobile phone, using the Telephone User Interface 91 to access Internet communications services/systems 95 ;
  • the user uses an Internet device, such as a PC, kiosk or WebTV, using the Internet User Interface 92 to access telephone communications services/systems 94;
  • an Internet device such as a PC, kiosk or WebTV, using the Internet User Interface 92 to access telephone communications services/systems 94;
  • the user uses an Internet device, such as a PC, kiosk or WebTV, using the Internet User Interface 92 to access Internet communications services/systems 95;
  • the user uses a PCS/Mobile device supporting the Wireless User Interface 93 to access telephone communications services/systems 94;
  • the user uses a PCS/Mobile device supporting the Wireless User Interface 93 to access Internet communications services/systems 95;
  • the various modules embedded in the Communications Gateway Server support the above user scenarios.
  • the IVR Server supports the Telephony User Interface
  • the Internet Server supports the Internet User Interface
  • the WAP server supports the Wireless User Interface
  • the PSTN Services Modules support the connections to the telephony communications services/systems
  • the IP Services Modules 105 support the connections to the Internet communications services/systems.
  • the Communications Gateway Server will initiate the call setup script for the specific communications service stored in the personal communications database, and bridge (conference) the user telephone session (call) to the out-dialed communications services.
  • the call setup script may consist of out-dialing the telephone number, waiting for an answer, automatically out-pulsing the account number and password from the communication services profile, and connecting to the user.
  • the Telephone User Interface may provide jiny type of content messages to a user such as audio advertisements, announcements, and the like. Once the session is established, the user is allowed to interact with the communications services just as if the communications services were initiated directly from the user's telephone.
  • the Communications Gateway Server monitors the activity and specifically looks for a special combination of buttons pressed by the user (e.g., " ** ") to terminate the session with the current communications services. When this occurs, the Communications Gateway Server returns the call control to the Telephone User Interface to process the next request from the user.
  • the information retrieved with this type of interface can be any voice mail, automated voice response, answering machine messages, or account balances.
  • the user can also perform live telephone communication, if desired. The user may also download a facsimile message if the user device is capable of receiving faxes.
  • the Communications Gateway Server will connect to the selected communication service over the IP network using the communication services profile stored in the personal database.
  • the Communications Gateway Server will extract the information from the IP based communication service, translate it and replay it to the user over the telephone device. This information can be a list of e-mail, Web pages, or any other IP based information content.
  • the Communications Gateway Server will retrieve the communication service profile from the personal database information stored on the database server and connect to the appropriate POP3/IMAP4 mail server.
  • the Communications Gateway Server will first retrieve the total message count and playback the count as a voice message to the user over the telephone. Then the Communications Gateway Server will retrieve each message header individually, and play the header information as a voice message by converting the text in the header to voice using standard text to speech conversion utilities. While listening to the header, at any time, the user can press a special button (e.g., "1") to instruct the system to playback the entire message.
  • the Communications Gateway Server will retrieve the message body from the POP3/IMAP4 mail server.
  • the message body may consist of several body parts besides the header. These body parts could be of type text, html, voice, or facsimile. If the body part is of type text, the Communications Gateway Server will convert the message content to a voice message using the text to speech conversion utilities, and play it to the user over the telephone device. If the message is of type voice, it will be played as a voice message to the user over the telephone. Depending on the format of the voice message, it may or may not be necessary for the Communications Gateway Server to convert the message format. If the message is of type facsimile, the user will be given an option to download the facsimile on the current telephone session or route the facsimile to a different facsimile telephone number.
  • the facsimile will be converted to G3/G4 facsimile format and downloaded to the facsimile machine associated with the telephone device. If the user chooses to route the facsimile to a different facsimile telephone number, the system will initiate a separate session with the remote facsimile telephone number and download the facsimile message using the G3/G4 protocols.
  • the text content of the Web pages will be converted to voice message using the standard text to speech conversion utilities by the Communications Gateway Server and played back as voice message to the user over the telephone device.
  • the Internet User Interface will display a simulated touch-tone keypad on a user's browser screen, similar to the touch-tone keypad on any telephone.
  • the user can connect to the selected communications services/systems via the Communications Gateway Server.
  • the Communications Gateway Server will initiate the call setup script for the specific communications services/systems stored in the personal database, and bridge (conference) the user Internet session to the out-dialed communication service using standard IP telephony protocols.
  • IP telephony allows a client browser that supports H.323 telephony standards to communicate to any telephone network through a gateway service, such as the Communications Gateway Server discussed in this patent.
  • the call setup script may consist of out-dialing the telephone number, waiting for an answer, automatically out-pulsing the account number and password from the communications services/systems profile, and connecting to the end user.
  • the Internet User Interface may provide any type of content messages to a user, such as display advertisements, audio advertisements, or other announcements.
  • the system provides the audio output from the communications services/systems to the user over the audio speakers associated with the IAD.
  • the user can interact with the communications services/systems either by using the simulated touch tone keypad on the Internet browser screen, or by speaking into the microphone attached to the IAD.
  • any IAD using an HTML browser interface can be adapted with audio devices that can receive and send audio signals, such as those generated by a human.
  • the information retrieved with this type of interface can be any voice mail, automated voice response, answering machine messages, or account balances.
  • the user can also perform live telephone communication, if desired.
  • the Communications Gateway Server will translate the facsimile message into a suitable file format (e.g., the TIFF file format).
  • the TIFF file will be displayed as a graphical image at the end user's browser screen using the IAD's capabilities to process such file formats.
  • the Communications Gateway Server will connect the user to the selected communications services/systems over the IP network using the communications services/systems profile stored in the personal database, and it will bring the information directly to the end user's browser.
  • This information can be a list of e-mail, Web pages, or any other IP based information/content. If the communications services/systems are associated with a POP3/IMAP4 mail account, then the Communications Gateway Server will retrieve the communications services/systems profile from the personal database information stored on the database server and connect to the appropriate mail server. The Communications Gateway Server will retrieve the message headers and the list of message headers will be displayed at the user's browser.
  • the user can click on any of the displayed message headers on the screen to retrieve the corresponding message from the POP3/IMAP4 server through the Communications Gateway Server.
  • the Communications Gateway Server Upon receiving this information, the Communications Gateway Server will retrieve the message body from the POP3/IMAP4 mail server.
  • the message body may consist of several body parts besides the header. These body parts could be of type text, html, graphical image, voice, or facsimile supported by MIME format, or by other formats.
  • the body part can be displayed on the screen using the appropriate viewers available as standard components, or plug-in components, on a computer system.
  • the body part is of type text, html, graphics image, or facsimile, it will be displayed on the user's browser using the appropriate viewers residing on the user's computer. If the body part is of type voice encoded in ".wav" format, it will be played back on the user's audio speakers, which are connected the computer. Depending on the format of the voice message stored in the e-mail message, it may or may not be necessary for the Communications Gateway Server to convert the message format. Optionally, the user may choose to route the e-mail contents to a facsimile machine by providing a facsimile telephone number.
  • the Communications Gateway Server will convert each body part to a facsimile file that can be downloaded to a G3/G4 compatible facsimile machine and establish a facsimile session with the destination facsimile machine. If the communications services/systems are associated with a Web page, a user's browser is directly linked to the appropriate URL.
  • a user can select a telephone service from the micro-browser capability provided by the Wireless User Interface.
  • the user can connect to the selected communications services/systems via the Communications Gateway Server.
  • the Communications Gateway Server will initiate the call setup script for the specific communications services/systems stored in the personal database, and bridge (conference) the user PCS/Mobile phone device to the out-dialed communications services/systems using standard mobile telephony protocols.
  • the call setup script may consist of out-dialing the telephone number, waiting for an answer, automatically out- pulsing the account number and password from the communications services/systems profile, and connecting to the user.
  • the data connection previously established by the micro -browser will be terminated .
  • the user can interact with the communications services/systems by either using the touch tone keypad, or by speaking into mouthpiece on the PCS/Mobile handset.
  • the Communications Gateway Server will connect the user to the selected communications services/systems over the IP network using the communications services/systems profile stored in the personal database, and it will bring the information directly to the user's micro-browser using the data connection.
  • This information can be a list of e-mail, Web pages, or any other IP based information/content. If the communications services/systems are associated with a POP3/IMAP4 mail account, then the Communications Gateway Server will retrieve the communications services/systems profile from the personal database information stored on the database server, and connect to the appropriate mail server. The Communications Gateway Server will retrieve the message headers, and the list of message headers will be displayed at the user's browser screen.
  • the user can click on any of the displayed message headers on the screen to retrieve the corresponding message from the POP3/IMAP4 server through the Communications Gateway Server.
  • the Communications Gateway Server Upon receiving this information, the Communications Gateway Server will retrieve the message body from the POP3/IMAP4 mail server.
  • the message body may consist of several body parts besides the header. These body parts could be of type text, html, graphical image, voice, or facsimile supported by MIME, or by other formats. If the body part is of type text or html, it will be displayed on the user's micro-browser using the appropriate viewers residing on the user's computer.
  • the user may choose to route the e-mail contents to a facsimile machine by providing a facsimile telephone number.
  • the Communications Gateway Server will convert each body part to a facsimile file that can be downloaded to a G3/G4 compatible facsimile machine and establish a facsimile session with the destination facsimile machine. If the communications services/systems are associated with a Web page, the end user's browser is directly linked to the appropriate URL.
  • Communications Gateway Server can be extended to support other types of audio or text content, such as stock market information, weather, news, traffic reports, and the like, or video contents.
  • the Communications Gateway Server may also allow cut and paste features, where the content downloaded from one communications service/system may be copied to another communications service/system.
  • the Communications Gateway Server can also allow users to interact with different communications and messaging services/systems in a common messaging interface standard (VMUIF), such as 1 for review, 2 for save, 3 for erase.
  • VMUIF common messaging interface standard
  • the Communications Gateway Server can translate the common input into the specific touch tone input required by the individual communications and messaging services/systems corresponding to the function desired by the user.
  • the Notification Gateway Server accepts the incoming notification events from various communications services/systems and formulates an out-going notification (alert) to a access-notification device.
  • the access-notification device can be a pager, mobile phone, or e-mail address.
  • the Notification Gateway Server emulates a access- notification device, such as the pager, mobile phone, or e-mail address, for processing incoming notification requests.
  • the notification requests may be received from any communications services/systems for the multiple users who have subscribed to the PCP.
  • the Notification Gateway Service will sort the incoming requests and attribute each request to the appropriate user's personal database.
  • the Notification Gateway Server will emulate a paging company and receive the paging signals over the telephone, paging, or IP network.
  • the paging signals may include the pager-id that identifies the user for which the notification request is being received and the call back number that identifies the communications services/systems. This information along with the date and time of the notifications received will be stored in the appropriate user's personal database. The detailed descriptions of the paging company and paging protocols are beyond the scope of this invention.
  • the Notification Gateway Server will receive the notification message over the IP network.
  • the e-mail message includes the notification e-mail address of the user for whom the notification request is being received, and the call back number that identifies the communications services/systems. This information along with the date and time of the notification received will be stored in the appropriate user's personal database. The detailed descriptions of the e-mail protocols are beyond the scope of this invention.
  • the Notification Gateway Server is capable of receiving notification requests in any custom formats over the IP network.
  • the Notification Gateway Server will process the requests stored in an individual user's account from their personal database, check the user's outgoing notification schedule, and send the outgoing notification to the user's preferred access-notification device according to the notification schedule.
  • the Notification Gateway Server will send the notification message to a user's pager device using the paging-call setup script stored in the user's personal database.
  • the paging-call setup script may include out-dialing the paging company number, and/or out-pulsing the numeric paging message over the telephone network. The detailed descriptions of the paging protocols are beyond the scope of this invention.
  • the Notification Gateway Server will send the notification message to a user's pager device using the paging-call setup script stored in the user's personal database.
  • the paging-call setup script may include connecting to the paging company's notification server over the IP network, and transmitting the alphanumeric paging message specific to the user's paging account with the paging company.
  • the Notification Gateway Server will formulate an e-mail header with the detailed notification message and send it to a user's e-mail address as provided in the user's personal database.
  • the detailed descriptions of the e-mail protocols are beyond the scope of this invention.
  • the Notification Gateway Server will formulate a short message consisting of the source of the notification, the date, the time, and the like, and send it to a user's mobile device using the SMS-call setup script stored in the user's personal database.
  • SMS-call setup script stored in the user's personal database.
  • the systems described herein can be computer programs that are generated from the numerous programming languages (e.g., the C language or the Java language), and that the blocks described herein are merely representative of the procedures and functions that can be performed by the programs. It will further be understood that the systems can be dedicated hardware devices, or combinations of hardware and software. Accordingly, it will be understood that the invention is not to be limited to the embodiments disclosed herein, but is to be understood from the following claims, which are to be interpreted as broadly as allowed under the law.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

La présente invention concerne un système permettant de coordonner des messages provenant de plusieurs services/systèmes de communications multimédia indépendants par exemple, messagerie vocale, télécopieur, courrier électronique, informations automatisées en ligne, pageur, bippeur, dispositifs sans fil, dispositifs portables, répondeurs autonomes et analogues - d'accéder à ces messages, de les récupérer et de les gérer à partir d'un seul point d'accès. Les services/systèmes précités peuvent être associés à des téléphones privés, professionnels ou mobiles, à un ordinateur ou à l'Internet, à des comptes personnels ou à des services d'information publique en ligne. Les services téléphoniques peuvent comprendre la messagerie vocale, la télécopie ou des répondeurs téléphoniques rattachés à des téléphones câblés ou sans fil. Les services informatiques ou d'Internet peuvent comprendre le courrier électronique, des sites Web ou des services d'information/contenu. La présente invention prend également en charge l'accès aux renseignements sur les comptes personnels - par exemple, les services bancaires par téléphone, les soldes de cartes de crédit et analogues ainsi que l'accès aux services d'information publique en ligne par exemple, le marché boursier, les actualités, le sport, les bulletins météorologiques et analogues. L'invention fournit l'accès à ces services/systèmes à partir d'un seul point d'accès, l'utilisateur se reliant à cet unique point d'accès via un téléphone, un dispositif sans fil ou un dispositif d'accès à l'Internet classique. La notification des nouveaux messages arrivés s'effectue via au un ou plusieurs dispositifs de notification d'accès tels qu'un pageur, un bippeur, un courrier électronique ou un message court sur téléphone mobile.
PCT/US2000/012021 1999-05-03 2000-05-03 Systeme de messagerie unifie WO2000067436A1 (fr)

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MXPA01011284A MXPA01011284A (es) 1999-05-03 2000-05-03 Sistema unificado de mensajes.
AU46948/00A AU4694800A (en) 1999-05-03 2000-05-03 Unified messaging system

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US13229099P 1999-05-03 1999-05-03
US60/132,290 1999-05-03

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WO2001078362A1 (fr) * 2000-04-07 2001-10-18 Telefonaktiebolaget Lm Ericsson (Publ) Systeme de messagerie vocale distribue
NL1015393C2 (nl) * 2000-06-07 2001-12-10 Koninkl Kpn Nv Communicatiesysteem.
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WO2002051074A1 (fr) * 2000-12-21 2002-06-27 Siemens Aktiengesellschaft Verfahren und datenverarbeitungsanlage zum einrichten von diensten mit hilfe von dienstprofilen, zugehoriges programm und zugehoriges dienstprofil
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EP1251681A1 (fr) * 2001-04-20 2002-10-23 Siemens Aktiengesellschaft Service pour coordiner des notifications provenant de serveurs de courrier differents
DE10121705A1 (de) * 2001-05-04 2002-11-14 Web De Ag Unified-Messaging-Kommunikationsverfahren und Unified-Messaging-Kommunikationssystem
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DE10131876A1 (de) * 2001-07-04 2003-01-23 T Mobile Deutschland Gmbh Verfahren zur teilnehmerindividuellen Informations- und Datenverwaltung in Telekommunikationsnetzen
WO2003013080A1 (fr) * 2001-07-31 2003-02-13 Comverse Ltd. Protocole de message electronique pour environnement mobile, et passerelle utilisant ce protocole
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EP1396980A1 (fr) * 2002-09-05 2004-03-10 Hewlett-Packard Company Système de gestion des données de profils d'utilisateurs
DE102004008353A1 (de) * 2004-02-20 2005-09-15 Siemens Ag Netzwerkknoteneinrichtung und Verfahren zum Empfangen und zur Weiterleitung von Nachrichten zu einem Ziel
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US7318040B2 (en) * 2002-09-17 2008-01-08 International Business Machines Corporation Predicting and adjusting users' working hours and electronic calendar events
DE102006030237A1 (de) * 2006-06-30 2008-01-10 Vodafone Holding Gmbh Verfahren, Portal und Endgerät zum Managen von Nachrichten zwischen zumindest zwei Teilnehmern
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ITRM20130693A1 (it) * 2013-12-18 2015-06-19 Mario Muggianu Sistema informativo integrato e relativo procedimento per la gestione elettronica delle informazioni delle persone fisiche
CN113837668A (zh) * 2021-11-25 2021-12-24 南京信息工程大学 一种极端气候事件辨识方法和系统

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WO2001050701A3 (fr) * 1999-12-29 2002-03-07 Nokia Corp Systemes destines a individualiser les comportements et les interfaces dans des demandes de service
US7739407B1 (en) 1999-12-29 2010-06-15 Nokia Siemens Networks Oy Systems for customizing behaviors and interfaces in service invocations
WO2001050701A2 (fr) * 1999-12-29 2001-07-12 Nokia Corporation Systemes destines a individualiser les comportements et les interfaces dans des demandes de service
US6577712B2 (en) 2000-04-07 2003-06-10 Telefonaktiebolaget Lm Ericsson (Publ) Distributed voice mail system
WO2001078362A1 (fr) * 2000-04-07 2001-10-18 Telefonaktiebolaget Lm Ericsson (Publ) Systeme de messagerie vocale distribue
NL1015393C2 (nl) * 2000-06-07 2001-12-10 Koninkl Kpn Nv Communicatiesysteem.
WO2001095603A1 (fr) * 2000-06-07 2001-12-13 Koninklijke Kpn N.V. Systeme de communication
KR20020041842A (ko) * 2000-11-29 2002-06-05 김광흠 통합메시징 서비스번호와 은행계좌번호 연동시스템
WO2002051074A1 (fr) * 2000-12-21 2002-06-27 Siemens Aktiengesellschaft Verfahren und datenverarbeitungsanlage zum einrichten von diensten mit hilfe von dienstprofilen, zugehoriges programm und zugehoriges dienstprofil
FR2819666A1 (fr) * 2001-01-18 2002-07-19 France Telecom Procede et systeme pour l'avertissement d'evenements provenant d'une pluralite de sources
EP1251681A1 (fr) * 2001-04-20 2002-10-23 Siemens Aktiengesellschaft Service pour coordiner des notifications provenant de serveurs de courrier differents
DE10121705B4 (de) * 2001-05-04 2005-09-22 Web.De Ag Unified-Messaging-Kommunikationsverfahren und Unified-Messaging-Kommunikationssystem
DE10121704A1 (de) * 2001-05-04 2002-11-14 Web De Ag Unified-Messaging-Kommunikationsverfahren und Unified-Messaging-Kommunikationssystem mit Anrufbeantworter-Funktion
DE10121705A1 (de) * 2001-05-04 2002-11-14 Web De Ag Unified-Messaging-Kommunikationsverfahren und Unified-Messaging-Kommunikationssystem
DE10124521A1 (de) * 2001-05-19 2002-11-21 Deutsche Telekom Ag Verfahren zum Abrufen von Textnachrichten in einem Mobilfunksystem und Vorrichtung zur Durchführung des Verfahrens
DE10131876B4 (de) * 2001-07-04 2006-11-23 T-Mobile Deutschland Gmbh Verfahren zur teilnehmerindividuellen Informations- und Datenverwaltung in Telekommunikationsnetzen
DE10131876A1 (de) * 2001-07-04 2003-01-23 T Mobile Deutschland Gmbh Verfahren zur teilnehmerindividuellen Informations- und Datenverwaltung in Telekommunikationsnetzen
US8407292B2 (en) 2001-07-31 2013-03-26 Comverse, Ltd. E-mail protocol optimized for a mobile environment and gateway using same
US8849933B2 (en) 2001-07-31 2014-09-30 Comverse, Ltd. E-mail protocol optimized for a mobile environment and gateway using same
WO2003013080A1 (fr) * 2001-07-31 2003-02-13 Comverse Ltd. Protocole de message electronique pour environnement mobile, et passerelle utilisant ce protocole
EP1221803A1 (fr) * 2001-08-30 2002-07-10 Siemens Aktiengesellschaft Service de coordination pour le service d'envoi de messages courts
US7167702B2 (en) 2002-03-22 2007-01-23 Nec Corporation Portable telephone set and communication inquiring method for portable telephone set
CN1307848C (zh) * 2002-03-22 2007-03-28 日本电气株式会社 便携式电话机及通信询问方法
WO2003094455A1 (fr) * 2002-04-30 2003-11-13 Web.De Ag Procede pour informer un destinataire de l'envoi d'un message electronique lui etant adresse
KR20020038928A (ko) * 2002-05-04 2002-05-24 박지현 구내호출시스템과 휴대폰메세징시스템을 통합한통합호출시스템 및 그 방법
EP1396980A1 (fr) * 2002-09-05 2004-03-10 Hewlett-Packard Company Système de gestion des données de profils d'utilisateurs
US7548985B2 (en) 2002-09-05 2009-06-16 Hewlett-Packard Development Company, L.P. System for managing user profile data
US7318040B2 (en) * 2002-09-17 2008-01-08 International Business Machines Corporation Predicting and adjusting users' working hours and electronic calendar events
US7487234B2 (en) 2002-09-17 2009-02-03 International Business Machines Corporation Context conflict resolution and automatic context source maintenance
US8494890B2 (en) 2002-09-17 2013-07-23 International Business Machines Corporation Keeping working hours and calendar entries up-to-date
US8452631B2 (en) 2002-09-17 2013-05-28 International Business Machines Corporation Keeping working hours and calendar entries up-to date
DE102004008353B4 (de) * 2004-02-20 2006-07-27 Cycos Ag Netzwerkknoteneinrichtung und Verfahren zum Empfangen und zur Weiterleitung von Nachrichten zu einem Ziel
DE102004008353A1 (de) * 2004-02-20 2005-09-15 Siemens Ag Netzwerkknoteneinrichtung und Verfahren zum Empfangen und zur Weiterleitung von Nachrichten zu einem Ziel
DE102005042981A1 (de) * 2005-09-09 2007-05-24 Deutsche Telekom Ag Verfahren und System zur Steuerung eines Anrufbeantworters
DE102006030237A1 (de) * 2006-06-30 2008-01-10 Vodafone Holding Gmbh Verfahren, Portal und Endgerät zum Managen von Nachrichten zwischen zumindest zwei Teilnehmern
FR2912580A1 (fr) * 2007-02-14 2008-08-15 Alcatel Lucent Sas Serveur et client de communication.
EP1959633A1 (fr) 2007-02-14 2008-08-20 Alcatel Lucent Serveur et client de communication
US8306507B2 (en) 2008-04-11 2012-11-06 Research In Motion Limited Differentiated message delivery notification
EP2114052A1 (fr) * 2008-04-11 2009-11-04 Research In Motion Limited Notification différentiée de livraison de messages
ITRM20130693A1 (it) * 2013-12-18 2015-06-19 Mario Muggianu Sistema informativo integrato e relativo procedimento per la gestione elettronica delle informazioni delle persone fisiche
CN113837668A (zh) * 2021-11-25 2021-12-24 南京信息工程大学 一种极端气候事件辨识方法和系统

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