WO2000063820A2 - Systeme et procede de mise en route d'un magasin sur reseau pour commerce electronique - Google Patents

Systeme et procede de mise en route d'un magasin sur reseau pour commerce electronique Download PDF

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Publication number
WO2000063820A2
WO2000063820A2 PCT/US2000/007874 US0007874W WO0063820A2 WO 2000063820 A2 WO2000063820 A2 WO 2000063820A2 US 0007874 W US0007874 W US 0007874W WO 0063820 A2 WO0063820 A2 WO 0063820A2
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WO
WIPO (PCT)
Prior art keywords
customer
network
recipient
based store
address
Prior art date
Application number
PCT/US2000/007874
Other languages
English (en)
Other versions
WO2000063820A8 (fr
Inventor
Jacob P. Smith
Original Assignee
Hallmark Cards, Incorporated
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hallmark Cards, Incorporated filed Critical Hallmark Cards, Incorporated
Priority to AU40272/00A priority Critical patent/AU4027200A/en
Publication of WO2000063820A2 publication Critical patent/WO2000063820A2/fr
Publication of WO2000063820A8 publication Critical patent/WO2000063820A8/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07B—TICKET-ISSUING APPARATUS; FARE-REGISTERING APPARATUS; FRANKING APPARATUS
    • G07B17/00—Franking apparatus
    • G07B17/00016—Relations between apparatus, e.g. franking machine at customer or apparatus at post office, in a franking system
    • G07B17/00024—Physical or organizational aspects of franking systems
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07B—TICKET-ISSUING APPARATUS; FARE-REGISTERING APPARATUS; FRANKING APPARATUS
    • G07B17/00—Franking apparatus
    • G07B17/00016—Relations between apparatus, e.g. franking machine at customer or apparatus at post office, in a franking system
    • G07B17/00024—Physical or organizational aspects of franking systems
    • G07B2017/00072—Hybrid mail, i.e. mail delivered using different physical means along the mail delivery path, e.g. email and envelope

Definitions

  • This invention relates generally to electronic commerce over computer networks, and more specifically to the operation of a network-based store, such as a webstore on the Internet, for conducting electronic commerce.
  • a webstore for greeting cards and gifts can offer a wide variety of products for selection by customers. By going through a few web pages of the webstore and making a few mouse clicks or a few keystrokes, a customer can order gifts and cards for a recipient, and the webstore will take care of the shipping of the selected products.
  • the viability of electronic commerce for greeting cards and gifts has been established by existing webstores, such as The Hallmark Shop website operated by Hallmark Cards, Inc.
  • the successful implementation of a webstore requires careful integration of many aspects of business operation. For instance, the user interface features for presenting available goods and taking orders require the utilization of attractive visual designs and should be informative, easy to understand, and natural to use. Beyond the basic functions of describing the offered goods and taking orders on-line, some webstores also offer other features to make on-line shopping at their sites a more enjoyable experience. For instance, some webstores allow a customer to set up an address book of recipients to assist the customers in managing their purchase decisions. On the logistic side, the operator of the webstore has to ensure that the orders received are properly and timely fulfilled, and that the customers who placed the order be informed of the fulfillment status of their orders.
  • Every element of the webstore operation may affect the overall look and feel of the webstore and affect the shopping experience of the customers.
  • the proper integration of features that enhance the shopping experience helps to distinguish one webstore from the others and in the long run can determine the success of the webstore.
  • the invention provides a system and method of operating a network-based store, such as a webstore on the Internet or similar networks, which communicates with customers through a network for product selection and ordering.
  • the network-based store of the invention provides improved user interface features to facilitate the viewing, selecting, and ordering of products by customers, thereby providing an enhanced on-line shopping experience.
  • Various combinations and bundles of products, such as gifts and greeting cards, can be selected and ordered.
  • address books of customers provides improved reminder services, which is combined with recommendations for the associated occasions and recipients.
  • the fulfillment of the orders is performed by the webstore operator or contracted vendors. Effective confirmation mechanism is employed to ensure delivery of ordered products.
  • FIGURE 1 is a schematic diagram of an electronic commerce system in which a webstore of an embodiment of the invention operates on the Internet;
  • FIG. 2 is a user interface screen showing a representation of a shopping basket for temporarily storing items selected by a customer;
  • FIG. 3 is a user interface screen showing an address book of the customer maintained by the webstore
  • FIG. 4 is a schematic diagram showing a combination of a gift and a greeting card
  • FIG. 5 is a schematic representation of an interface screen showing a gift basket containing multiple items
  • FIG. 6 is a schematic diagram showing placement of personalized images and text on a greeting card
  • FIG. 7 is a schematic diagram showing the operation of a self-publishing service provided by the webstore
  • FIG. 8 is a user interface screen showing a reminder service data page
  • FIG. 9 is a schematic representation of a reminder message containing recommendations of products
  • FIG. 10 is a schematic diagram showing the collection of retail sales data for analysis by the webstore
  • FIG. 11 is a schematic diagram showing operation of an editorial help service provided by the webstore
  • FIG. 12 is a user interface screen showing a calendar view of holidays and reminders of occasions for gift purchase
  • FIG. 13 is a schematic diagram showing an arrangement for one customer to modify the address book of a second customer for sending reminders;
  • FIG. 14 is a schematic diagram showing an arrangement for a vendor to fulfill orders received by the webstore;
  • FIG. 15 is a schematic diagram showing an arrangement for generating a delivery confirmation for an electronic greeting.
  • FIG. 16 is a schematic representation of a user interface screen showing original and discounted prices of a product offered by the webstore.
  • the invention will be described by referring to an embodiment in which a webstore on the Internet is implemented for vending goods, such as greeting cards and gifts. It will be appreciated, however, that the invention is not limited to the context of selling greeting cards or gifts and can be advantageously used by network-based stores offering other types of goods and services. Moreover, the invention may be used to practice electronic commerce on networks other than the
  • FIG. 1 shows the general environment in which the webstore of an embodiment operates.
  • the webstore 20 as a node on the Internet
  • a customer typically has a computer that has a suitable web browser installed thereon, and may have a printer connected to the computer for printing images and text downloaded from the webstore.
  • Internet such as televisions with WebTVTM service or hand-held devices, may also be used by a customer for viewing the contents of the webstore.
  • the webstore may
  • -A- optionally have one or more vendors 36, 37 connected thereto for order fulfillment as will be described in greater detail below.
  • a plurality of interface pages may be viewed by the customer using a web browser or the like.
  • the interface pages include text and graphic representations and links for various products offered by the webstore that can be selected by customer for ordering.
  • the customer is presented with a "shopping basket," which is a temporary data object for storing information about items selected by the customer for potential ordering while the customer browses through the various interface pages.
  • a "shopping basket” is a temporary data object for storing information about items selected by the customer for potential ordering while the customer browses through the various interface pages.
  • the customer can put items interesting to her into the shopping basket or take them out of the basket.
  • FIG. 2 illustrates an interface page showing the contents of a shopping basket 40. As illustrated in FIG. 2, the shopping basket contains three products 44, 45, and 46 selected by a customer. After the customer has finished shopping, she can click a "CHECKOUT" button 48 to get a summary of the items in the shopping basket and enter a purchase order for them.
  • the customer can select multiple items for different recipients, and require the items be shipped on different dates. For instance, as shown in FIG. 2, a "Thanks a Bunch" flower bouquet 44 is to be shipped to a recipient named Mary on April 20, 1999, and a "Birthday Party” flower bouquet 46 is selected for "Cindy" and to be delivered on June 20, 1999.
  • the items selected may be from different vendors. In this way, a customer can finish shopping for a plurality of recipients in a single shopping session at the webstore, and for each recipient multiple items from different vendors can be selected for different occasions with different delivery dates.
  • the fulfillment of the orders by the vendors can be coordinated so that the ordered products are delivered at or about the same time. For instance, all the ordered products can be first sent to one fulfillment coordinator, who then puts the products in one package and ships it to the recipient.
  • the webstore allows the customer to set up an address book to store information regarding potential recipients, i.e., people to whom the customer may want to send gifts or cards.
  • FIG. 3 shows the address book 50 of a customer.
  • the address book stores information about the recipients, including, for example, their nicknames 52, addresses 54, and e-mail addresses 56, etc.
  • the recipient information stored in the address book can be used in many ways to simplify the shopping process and reduce the amount of manual input of data by the customer. For instance, a list of recipients of greeting cards for a specific holiday can be generated directly from the address book of the customer.
  • the customer can submit a pre-compiled list of addresses, and the webstore will create an address book for the customer.
  • This feature is especially useful for companies that already have a computerized address list of customers to whom the companies wish to send periodic greetings.
  • the recipient data in the address identifies holidays and occasions for sending a greeting to each recipient in the address book. For instance, all customers listed in the address book may receive a holiday greeting, while only certain customers receive a birthday greeting.
  • the webstore prompts the customer to enter the name of the intended recipient of that item.
  • the customer is not required to enter the address of the recipient at that point.
  • the webstore matches the recipient names given for the items in the shopping basket 40 with those names in the address book of the customer. If a match is found, the address for the recipient as provided in the address book will be used as the shipping address of the selected item. If no match is found, the customer is prompted to enter the address and other information of that recipient. The entered address is then stored in the address book and used for shipping the selected item.
  • the customer can combine a gift with a greeting card, which will be shipped together to the recipient.
  • the customer can select to have the greeting card 60 placed either outside or inside the package 62 containing the gift.
  • the gift package may be gift-wrapped as selected by the customer.
  • the combination of the gift and the card may be done either by the operator of the webstore or by a vendor contracted by the webstore to fulfill the orders. In the latter case, the vendor provides the gift product and combines it with the greeting card.
  • the greeting card 60 may be a stock card with personalized messages printed thereon. Alternatively, the entire card, including its graphics and text, may be printed on demand by the vendor just prior to fulfillment. Shipping the gift and the greeting card together ensures that they will be delivered to the recipient at the same time.
  • an embodiment of the webstore also lets the customer to create a "gift basket" 64 that includes a plurality of products 66, as illustrated in FIG. 5.
  • the items in the gift basket are put together in a common container by the webstore operator or a contracted vendor and shipped to the recipient.
  • the customer may select a number of items, such as five (5), to make up a gift basket.
  • pre-combined gift baskets may be offered by the webstore.
  • the pricing of the gift basket may be determined in a variety of ways. For instance, the price of the gift basket may be the sum of all individual prices of the items in the basket, with or without an overall discount factor.
  • the webstore may offer the customer a selection of a given number of items from a pre-compiled list of products to form a basket at a preset price.
  • the webstore of an embodiment allows the customer to personalize the card by providing personalized text and personalized images.
  • the customer may also include multimedia data, such as video or audio clips, with the greeting card.
  • a personalized image may be, for example, a digitized photograph provided by the customer or any other graphic design.
  • the personalized image may be entered, for example, from a digital camera, via scanning of a print, or as a digital file.
  • FIG. 6 shows a greeting card 68 with a graphic design 70 and text 72 supplied by the webstore 20, and a customer-provided, or personalized, image 74 and text 76.
  • the personalized image 74 may be placed at a pre-defined location on the card, and the personalized text 76 then may be placed to wrap around the image. Alternatively, the personalized image 74 may be placed at any location on the card selected by the customer 22. The personalized text 76 is then placed around the image.
  • the customer may purchase at the webstore a pre-printed card, which is mailed to the customer.
  • a pre-printed card which is mailed to the customer.
  • the customer can personalize the card by printing personalized text and/or images, such as a photograph, on the card.
  • a customer in a retail store can access the webstore with the computer of the retail store, create personalized cards on-line, and print the cards on the printer of the retail store.
  • the webstore of an embodiment allows a customer 22 to submit a digitized image of her signature.
  • the digitized signature may be stored in, for example, the address book of the customer.
  • the digitized signature 78 can be retrieved from the address book and placed on the card as part of the personalized design.
  • the application of personalized writing can be expanded to include the handwriting of the customer.
  • the customer may submit a handwriting sample 82 to the webstore.
  • the handwriting sample is analyzed by a handwriting analysis engine 84 using techniques known to the art. The result of the analysis can then be used to generate text images imitating the customer's handwriting.
  • the webstore 20 of the embodiment can also offer services. For instance, referring to FIG. 7, the webstore provides a "self-publishing" service 90. A customer can transmit to the webstore a document 86 containing a story or types of information, such as a family history. The webstore operator would then provide illustration, if appropriate, print out and bind the document into a finished "book” 88, and send it to selected recipients. Alternatively, instead of shipping finished books, the webstore can send a digital version 92 of the book to the customer for printing by the customer or for review by the customer prior to the final version.
  • the webstore may offer various "loyalty programs.” For example, in one such program, the customer builds up "points" for varying amounts of purchases. The points could then be redeemed for products and/or services.
  • the webstore of an embodiment may offer products with promotional prices or other price discounts. To inform the customer of any price discount she may receive, the system preferably shows the original price and the discounted price of a selected item throughout the shopping session. For instance, FIG. 16 shows an interface screen 160 containing the description of products 162 on promotion with respective promotional prices. The original price 164 and the promotional price 166 of each product are juxtaposed such that the customer can easily see the potential saving on that product. The saving on each product and the total saving on all of the listed products can also be displayed, as illustrated in FIG. 16.
  • the webstore 20 provides a reminder service that sends electronic messages to remind a customer of upcoming holidays or other occasions, such as birthdays of relatives and friends, that call for the sending of gifts and/or greeting cards.
  • Information about the special occasions for which reminders are to be sent may be stored with data records for the associated recipients in the address book of the customer.
  • the record of John Doe in the address book in FIG. 3 includes a "reminder" icon 94, indicating that a reminder is logged for this recipient. Clicking the mouse button on this icon causes a reminder service data page 95 to be presented, as illustrated in FIG. 8.
  • the Event data 96 in this reminder page indicates that the reminder relates to the Christmas holiday.
  • Other ways to store and present the reminder events can be used.
  • the entering of addresses, events, and reminders may be through an interface with a personal digital assistant ("PDA") device, such as a Palm PilotTM.
  • PDA personal digital assistant
  • the reminder message may be presented to the customer when the customer visits the webstore or be sent to the customer as an e-mail.
  • the reminder message may be sent to the computer of the customer as an icon before the time set for giving the reminder. When the time for reminder comes, the icon will open automatically to present the reminder message to the customer.
  • a customer is allowed to place an order in advance of delivery by a long period of time, such as one year.
  • the webstore determines when the order will be processed and when the product will be shipped to arrive on or around the preset delivery date. In one embodiment, if there is a long period between the order date and delivery date, the webstore sends a reminder to the customer prior to the scheduled shipping date to confirm that the order will be fulfilled. The reminder also serves the purpose of confirming that the recipient address has not changed since the time of ordering. If the address of the recipient has changed, the reminder message allows the customer to enter the new recipient address, which is transmitted to the webstore for updating the order and the address book.
  • the embodiment allows the customer to select and order a product for the reminded occasion quickly in response to the reminder.
  • the webstore of an embodiment sends a reminder message with one or more product recommendations for this event.
  • the reminder message 98 includes a reminder portion 100 describing the upcoming event and a recommendation portion 102 that describes one or more recommended products.
  • the recommended products 104 in the reminder message are presented with selection buttons 106 or the like.
  • the customer viewing the reminder message can click on the selection button of a product of interest to select it.
  • the "Send Order" button 107 an order for the selected item is transmitted to the webstore.
  • the recipient for that order is the recipient associated with the reminder message.
  • the customer can accomplish the ordering of a gift or other things for a recipient without having to spend the time to go through the regular shopping process.
  • the recommendations presented to the customer either at the webstore or in a reminder message are preferably based on the specific occasion of the upcoming event and information about the recipient.
  • the system has the ability to search for and recommend products to the customer.
  • the system learns about the purchase behavior of the customer, such as whom the customer makes purchases for, what products the customer typically buys for particular types of recipients and/or particular occasions, etc.
  • the system then makes product recommendations based, in part, on such information.
  • a customer can also be prompted to fill out a questionnaire about specific recipients, such as their preferences.
  • the system would then search for suitable products that have been purchased for similar recipients by other customers of the webstore.
  • the system may alert the customer if the same gift was given to the recipient or a member of the recipient's family or other related group on a previous occasion in order to avoid duplicate gifts.
  • the data on which product recommendations are based are not limited to information about a particular customer or recipient but may include market survey information from various sources.
  • the webstore 20 of an embodiment makes use of point-of-sales data from selected retail stores, such as the Gold Crown stores of Hallmark, to adjust the products offered and/or recommended on-line.
  • the retail sales data 108 collected from the retail stores 110 are analyzed by the Webstore. Based on the result of the analysis, products may be added to or deleted from the list of recommended products 112.
  • the recommended products may also be ranked based on their popularity, and their recommendation ranking presented in the webstore may be dynamically adjusted to reflect the point-of-sales data.
  • the webstore of an embodiment also provides a "calendar view” that organizes all of the reminders for a customer and significant holidays in a calendar format.
  • FIG. 12 shows such a calendar page 120, with various holidays and reminder icons 121 identified therein.
  • the calendar view feature is preferably tailored for the particular country, culture, and/or religion of the customer and/or recipients.
  • the webstore of one embodiment provides other types of customer assistance to enhance the on-line shopping experience.
  • an "Editorial Help" function 114 is available for assisting the customer in crafting personalized text for inclusion in a greeting card 116.
  • the Editorial Help function provides suggestions and examples of text personalized to the relationship with the recipient and to the occasion for sending the card.
  • the customer may indicate that the greeting card is a get-well card to the customer's friend, and the Editorial Help function based on that and other information can suggest various personalized messages 118 that may be put in the card.
  • the webstore of an embodiment of the invention allows one customer to send reminders to another customer.
  • the calendar reminder system permits one customer 22 to access and update the address book 122 of another customer 23 and set up reminders therein. In this way, the second customer will receive reminders 124 set up by the first customer.
  • the access of one customer to the address book of a second customer should be pre-authorized by the second customer.
  • the members of a family can have shared address books so that, for example, one family member can remind the others of an upcoming event, such as the wedding anniversary of the parents.
  • the employees of a company may access a common company address book to inform other employees of upcoming events.
  • a "home page" may be generated for each customer.
  • a customer answers specific questions presented by the webstore, and a home page is generated based on the answers received.
  • the home page contains user interfaces designed to enable the customer to manage her gift and greeting card obligations.
  • the screen content of the home page may be customized based on information about the customer or her recipients. For example, if the customer is a teenager, then her home page would have some screen contents that are sent to all teenager customers.
  • the home page may also include preferences or desired gifts specified by the owner of the home page so that other people accessing the home page can learn what gifts the owner would like to receive.
  • the webstore keeps a database for storing a history of events occurred on the webstore.
  • the history database 126 (FIG. 10) is useful for a variety of analyses. For example, the sales data enables a comparison of year-to-year and/or day-to-day sales.
  • Website traffic information such as the products reviewed by a customer, how much time the customer spent on a certain product page, the products ultimately bought by the customer, etc., can be analyzed.
  • FIG. 14 shows an overview of an embodiment in which a vendor is used to fulfill orders.
  • a vendor To permit the vendor 36 to fulfill orders directly, digital transfer of order data 128 and other types of information is made via network connections between the vendor and the webstore.
  • the vendor first joins a fulfillment agreement with the webstore, under which the vendor is provided access to data relating to order fulfillment.
  • the access to the data is preferably password-protected, and the data transmission encrypted, to ensure the authenticity and integrity of the transmitted data.
  • the vendor fulfills an order by shipping the ordered product on the specified delivery date to the recipient.
  • Some orders may require that the ordered product 132 be shipped with a greeting card 134, which may be personalized by data provided by the customer.
  • the greeting card can be printed "on demand," i.e., printed by the vendor after receiving the order data.
  • the vendor has a system including a computer 139 and a printer 140.
  • the card data 136 is transmitted to the vendor for printing by the vendor's printer 140.
  • the card data may be included with the order data.
  • a confirmation is preferably generated after the ordered product is delivered. In the order fulfillment arrangement in FIG.
  • the vendor 36 sends a fulfillment confirmation message 138 to the webstore so that the webstore can update the order status data in its database.
  • the customer can then check the webstore to determine the status of the order.
  • the webstore or the vendor would send an e-mail to the customer indicating that the order has been shipped to the recipient and/or received by the recipient.
  • the recipient would receive an e-mail shortly after delivery date requesting confirmation of receiving the ordered product.
  • the e-mail also asks the recipient 144 whether she wishes to return a thank-you e-mail or a physical thank-you card. If the recipient selected to send a thank-you note in either format, an order for the thank you e-mail or card is transmitted to the webstore and fulfilled by the webstore operator or a contracted vendor.
  • the ordered product is an electronic greeting 142.
  • the recipient 144 is informed that she has an electronic greeting that can be viewed at a specific URL 146, which is typically a temporary coded website.
  • a specific URL 146 is typically a temporary coded website.
  • an e-mail 150 confirming the delivery is automatically sent to the webstore 20 or another designated website.
  • the URL 146 for viewing the electronic greeting is supposedly a secret revealed only to the recipient, the receipt of the confirmation e-mail 150 indicates that the recipient has viewed the electronic greeting.
  • the recipient 144 is also prompted to determine whether she wishes to return a thank-you e-mail or a physical thank-you card. If the recipient selected to send a thank-you note in either format, an order 148 for the thank-you e-mail or card is transmitted to the webstore and fulfilled by the webstore operator or a contracted vendor.
  • the present invention provides an improved system and method for operating a network- based store, such as a webstore or the like, for electronic commerce.
  • the invention provides improved flexibility in product selection and utilizes advanced reminder service that combines product recommendations with reminder messages to assist customers in making purchase decisions.
  • These and other features and services provided by the store offer the customers an enhanced on-line shopping experience.
  • the use of vendors with on-demand card printing capability ensures proper fulfillment of orders received by the store.

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Abstract

L'invention concerne un magasin web pour commerce électronique améliorant et facilitant la sélection et la commande de produits effectuées par des clients afin d'assurer des achats en ligne plus performants. De nombreuses combinaisons de produits, notamment des cadeaux et des cartes de voeux peuvent être commandés. L'utilisation de carnets d'adresses de clients améliore le service ayant trait au rappel d'échéances combiné à des recommandations adressées aux destinataires et concernant les occasions associées. L'exécution des commandes est effectuée par l'opérateur ou par des vendeurs, sur base contractuelle, du magasin web. Le mécanisme de confirmation efficace sert à garantir la livraison des produits commandés.
PCT/US2000/007874 1999-04-16 2000-03-24 Systeme et procede de mise en route d'un magasin sur reseau pour commerce electronique WO2000063820A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU40272/00A AU4027200A (en) 1999-04-16 2000-03-24 System and method of operating a network-based store for electronic commerce

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US12972899P 1999-04-16 1999-04-16
US60/129,728 1999-04-16

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WO2000063820A2 true WO2000063820A2 (fr) 2000-10-26
WO2000063820A8 WO2000063820A8 (fr) 2001-11-29

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US7797378B2 (en) 1999-10-18 2010-09-14 Arroweye Solutions, Inc. Method and apparatus for distribution of greeting cards with electronic commerce transaction
WO2001029794A1 (fr) * 1999-10-18 2001-04-26 4Yoursoul.Com Methode et dispositif de distribution de cartes de voeux dans le cadre de transactions electroniques
US7359954B2 (en) 1999-10-18 2008-04-15 4Yoursoul.Com Method and apparatus for distribution of greeting cards with electronic commerce transaction
US7370076B2 (en) 1999-10-18 2008-05-06 4Yoursoul.Com Method and apparatus for creation, personalization, and fulfillment of greeting cards with gift cards
US7606857B2 (en) 1999-10-18 2009-10-20 4Yoursoul.Com Method and apparatus for using greeting cards distributed with electronic commerce transactions as pick tickets
US7734719B2 (en) 1999-10-18 2010-06-08 4Yoursoul.Com Method and apparatus for creation, personalization, and fulfillment of greeting cards with gift cards
US6965912B2 (en) 1999-10-18 2005-11-15 4Yoursoul.Com Method and apparatus for distribution of greeting cards with electronic commerce transaction
US8612513B2 (en) 1999-10-18 2013-12-17 Arroweye Solutions, Inc. Method and apparatus for using greeting cards distributed with electronic commerce transactions as pick tickets
NL1018023C2 (nl) * 2001-05-08 2002-11-12 Icemedia B V Werkwijze voor het vervaardigen van gepersonaliseerd drukwerk.
US8179555B2 (en) 2002-03-08 2012-05-15 Hewlett-Packard Development Company, L.P. Printing and finishing capability for customized document production system and method
US7478143B1 (en) 2003-08-25 2009-01-13 Arroweye Solutions, Inc. Method and apparatus for creation, personalization, and fulfillment of greeting cards with gift cards or integrated bookmarks
EP3029625A1 (fr) * 2006-12-01 2016-06-08 SK Planet Co., Ltd. Procédé et appareil permettant d'offrir un cadeau par le biais d'un réseau de communication et système comportant ce dispositif
EP3029624A1 (fr) * 2006-12-01 2016-06-08 SK Planet Co., Ltd. Procédé et appareil permettant d'offrir un cadeau par le biais d'un réseau de communication et système comportant ce dispositif
EP3029623A1 (fr) * 2006-12-01 2016-06-08 SK Planet Co., Ltd. Procédé et appareil permettant d'offrir un cadeau par le biais d'un réseau de communication et système comportant ce dispositif
GB2493765A (en) * 2011-08-18 2013-02-20 Lee William Hawkins A method of producing a greetings card
US11580582B1 (en) 2016-03-08 2023-02-14 Gerald McLaughlin Method and system for description database creation, organization, and use
US10762545B1 (en) 2016-11-10 2020-09-01 Gerald McLaughlin Method and system for distributed manufacturing
US11010806B2 (en) 2016-11-10 2021-05-18 Gerald McLaughlin Method and system for distributed manufacturing
US11790424B2 (en) 2016-11-10 2023-10-17 Gerald McLaughlin Method and system for distributed manufacturing

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WO2000063820A8 (fr) 2001-11-29

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