WO1998053592A1 - Verfahren für eine ausgabe-behandlung von in postfächern eines nachrichtenspeichersystems (sss) einer telekommunikationsanlage gespeicherten nachrichten - Google Patents

Verfahren für eine ausgabe-behandlung von in postfächern eines nachrichtenspeichersystems (sss) einer telekommunikationsanlage gespeicherten nachrichten Download PDF

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Publication number
WO1998053592A1
WO1998053592A1 PCT/DE1998/001126 DE9801126W WO9853592A1 WO 1998053592 A1 WO1998053592 A1 WO 1998053592A1 DE 9801126 W DE9801126 W DE 9801126W WO 9853592 A1 WO9853592 A1 WO 9853592A1
Authority
WO
WIPO (PCT)
Prior art keywords
sss
connection
storage system
voice
message
Prior art date
Application number
PCT/DE1998/001126
Other languages
German (de)
English (en)
French (fr)
Inventor
Erhard Larisch
Original Assignee
Siemens Aktiengesellschaft
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens Aktiengesellschaft filed Critical Siemens Aktiengesellschaft
Priority to EP98931976A priority Critical patent/EP0981892B1/de
Priority to DE59812681T priority patent/DE59812681D1/de
Publication of WO1998053592A1 publication Critical patent/WO1998053592A1/de
Priority to US09/441,534 priority patent/US6314168B1/en

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects

Definitions

  • a voice mail system "Voice Mail Service VMS” is known from the "product specification" HICOM 300 ⁇ Voice Mail Service VMS '": Siemens AG, 1995, order no .: A31002-S10-A1-7-5," is integrated in a private ISDN switching system.
  • This voice mail system is used to store, retrieve and distribute messages in natural language.
  • the users entered in the voice mail system are assigned a personal mailbox (“voice mailbox”).
  • Mailbox owners can, when they are absent, redirect the calls intended for them to their mailbox, in which the messages transmitted with the calls are stored.
  • the voice mail system is operated e.g. with the help of frequency tones that can be activated via the keypad on a terminal using the multi-frequency dialing method (DTMF).
  • DTMF multi-frequency dialing method
  • the message After listening to a saved message, the message can be deleted, saved or edited. For example, a question from a subscriber who has saved a voice message can be answered directly in their mailbox. After listening to a message, you can also directly 2 Telephone connection can be established to this subscriber without having to enter his phone number (consultation).
  • the mailbox owner After a successful connection between the mailbox owner and the subscriber who has left a voice message, the mailbox owner must connect again build to the mailbox system to continue its message processing to its v voice mail user session with 3 of the next or another saved message, or to continue deleting the message that has just been successfully processed. This means that in the course of re-establishing the connection, all the necessary identification data and, if necessary, passwords must be entered again.
  • the invention is based on the object of specifying a method which conveys greater convenience during an x voice mail user session.
  • the object is achieved on the basis of the features of the preamble of claim 1 by its characterizing features.
  • An important advantage of the method according to the invention is that after the subscriber has ended a successful inquiry connection in order to continue the voice mail user session, no renewed dialing process or repeated identification of the mailbox holder using the necessary security codes (code number, password) have to be carried out.
  • Time monitoring can serve to limit the duration of a voice mail user session, thereby preventing the entire voice storage system from being blocked by a small number of mailbox holders. 4 By submitting maintenance messages
  • FIG. 2 Functional units involved in FIG. 2: a flow chart according to a development of the method according to the invention
  • FIG. 1 A switching system is shown schematically in FIG.
  • the HVS with an end device EA which is assigned to a mailbox holder.
  • a voice storage system SSS and a terminal EB of a subscriber who has stored a voice message in the mailbox are also shown.
  • the end devices EA of the mailbox holder and EB of the subscriber do not have to be connected directly to the HVS switching system, but can also be connected to the HVS switching system via a public network ⁇ N. 5
  • the SSS voice mail system is, for example, via a
  • FIG. 2 shows a flow chart with the essential steps for processing the messages stored in the voice storage system.
  • a first connection is first established between the mailbox owner's E-A terminal and the SSS voice mail system.
  • a logical second connection is then set up (e.g. signaling via the D channel of an ISDN connection), which usually remains longer than the first connection.
  • the voice storage system SSS takes the initiative to establish a logical second connection based on defined user actions, e.g. a selection of a specific port (connection channel between the voice storage system SSS and the switching system HVS) of the voice storage system SSS.
  • the voice storage system SSS transmits a switching message to the switching system to which the terminal EA of the mailbox holder is connected; the switching system is referred to below as the home switching system HVS of the mailbox holder.
  • the mediation message which is also referred to as a Voice_Mail_User_Session_Start message, contains for the clear identification of the processing sequence ( v Voice Mail User Session '), ie the processing process of the voice messages stored in the SSS voice storage system, the current phone number of the end device EA of the mailbox holder, and the phone number of the voice mail 6 Systems SSS.
  • a session-specific time monitoring for monitoring the logical second connection (duration, for example, 30-60 minutes) is started in the voice storage system SSS.
  • the home exchange system HVS of the mailbox holder saves the information contained in the transfer message together with the identifier "Voice Mail User Session" and then transmits a Voice_Mail_User_ Session_Start_Ack message back to the voice storage system SSS.
  • the mailbox owner can then proceed with the processing, i.e. start outputting the voice messages stored in the SSS voice mail system.
  • a connection establishment from the E-A terminal of the mailbox holder to the E-B terminal of the subscriber can be ordered (query). If such an order leads to a successful connection between the end device EA of the mailbox holder and the end device EB of the subscriber (mediation-related inquiry with automatic coupling), then in a first step the connection between the end device EA of the mailbox holder and the voice mail system SSS a connection is established between the voice storage system SSS and the subscriber's terminal EB. In a second step, the two existing connections are interconnected so that it becomes one
  • connection between the terminal EA of the mailbox holder and the terminal EB of the subscriber comes, the speech storage system SSS being completely separated from this connection. 7 If the connection between the end device EA of the mailbox holder and the end device EB of the subscriber is ended by the initiative of the mailbox holder, for example by hanging up the handset, the 'Voice Mail User Session' and thus the first and the second connection is ended.
  • the home switching system HVS of the mailbox holder tries again using the information stored in the home switching system HVS to establish a first connection between the terminal EA and the voice storage system SSS.
  • the v Voice Mail User Session' is ended.
  • the mailbox holder If at the time of the attempt to re-establish the first connection, a free connection to the SSS voice mail system or the SSS voice mail system is not available, the mailbox holder is informed of this by a message, for example a voice message from the system. He can then wait until a connection line becomes free or himself can terminate the still existing connection and thus the x Voice Mail User Session. If at the time of the attempt to re-establish the first connection, a free connection to the voice storage system and the voice storage system SSS is available, then a first connection is again established between the terminal EA of the mailbox holder and the voice storage system SSS. The mailbox owner can then use his' Voice Mail User 8 Session 'at the point where it is on his
  • the home exchange system HVS of the mailbox holder sends a Voice_Mail_User_ Session_End message with the address of the terminal device EA to the address of the voice storage system SSS, which previously sent the Voice_Mail_User_Session_Start message to the home exchange system HVS of the mailbox owner.
  • the home exchange system HVS also deletes all internal information about the previously passed 'Voice Mail User Session' (eg the address of the end device EA of the mailbox holder and the address of the voice storage system SSS).
  • the SSS voice storage system Upon receipt of this Voice_Mail_User_Session_End message, the SSS voice storage system also terminates the existing second connection and deletes the 'session-specific' time monitoring.
  • the voice storage system SSS can also transmit a Voice_Mail_User_Session_End_Ack message to the home exchange system HVS of the mailbox holder.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephonic Communication Services (AREA)
PCT/DE1998/001126 1997-05-16 1998-04-22 Verfahren für eine ausgabe-behandlung von in postfächern eines nachrichtenspeichersystems (sss) einer telekommunikationsanlage gespeicherten nachrichten WO1998053592A1 (de)

Priority Applications (3)

Application Number Priority Date Filing Date Title
EP98931976A EP0981892B1 (de) 1997-05-16 1998-04-22 Verfahren für eine ausgabe-behandlung von in postfächern eines nachrichtenspeichersystems (sss) einer telekommunikationsanlage gespeicherten nachrichten
DE59812681T DE59812681D1 (de) 1997-05-16 1998-04-22 Verfahren für eine ausgabe-behandlung von in postfächern eines nachrichtenspeichersystems (sss) einer telekommunikationsanlage gespeicherten nachrichten
US09/441,534 US6314168B1 (en) 1997-05-16 1999-11-16 Method for output handling of messages stored in mailboxes of a message storage system of a telecommunications system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE19720597.6 1997-05-16
DE19720597A DE19720597C2 (de) 1997-05-16 1997-05-16 Verfahren für eine Ausgabe-Behandlung von in Postfächern eines Nachrichtenspeichersystems (SSS) einer Telekommunikationsanlage gespeicherten Nachrichten

Related Child Applications (1)

Application Number Title Priority Date Filing Date
US09/441,534 Continuation US6314168B1 (en) 1997-05-16 1999-11-16 Method for output handling of messages stored in mailboxes of a message storage system of a telecommunications system

Publications (1)

Publication Number Publication Date
WO1998053592A1 true WO1998053592A1 (de) 1998-11-26

Family

ID=7829681

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/DE1998/001126 WO1998053592A1 (de) 1997-05-16 1998-04-22 Verfahren für eine ausgabe-behandlung von in postfächern eines nachrichtenspeichersystems (sss) einer telekommunikationsanlage gespeicherten nachrichten

Country Status (5)

Country Link
US (1) US6314168B1 (zh)
EP (1) EP0981892B1 (zh)
CN (1) CN1161950C (zh)
DE (2) DE19720597C2 (zh)
WO (1) WO1998053592A1 (zh)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020136367A1 (en) * 1997-03-13 2002-09-26 Elsey Nicholas J. Technique for facilitating communications with a party after initial unsuccessful communications therewith
US6456709B1 (en) * 1997-03-13 2002-09-24 Metro One Telecommunications, Inc. Method and apparatus for monitoring telephonic members and providing directory assistance
DE102004046402A1 (de) 2004-09-24 2006-04-06 Siemens Ag Verfahren für eine Ausgabe-Behandlung von in Postfächern eines Nachrichtenspeichersystems gespeicherten Nachrichten

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0685957A2 (de) * 1994-06-01 1995-12-06 Alcatel Austria Aktiengesellschaft Fernsprechvermittlungsanlage mit Sprachspeichereinrichtung
GB2290920A (en) * 1994-06-14 1996-01-10 Plessey Telecomm A voice messaging system

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA1337570C (en) * 1986-07-30 1995-11-14 Steven Clifford Grady Call transfer between a message service system and a telephone switching system
US5199062A (en) * 1988-01-20 1993-03-30 Phone Base Systems Inc. Telephone communications system including a digital telephone switch, a voice response unit and a stored program sequence for controlling both the switch and the voice response unit
EP0455912A2 (en) * 1990-05-11 1991-11-13 AT&T Corp. Electronic messaging system with multiple personal greetings
ES2134855T3 (es) * 1992-08-26 1999-10-16 Bellsouth Corp Sistema de comunicaciones de numero personal.
EP0588101A3 (en) * 1992-09-14 1995-03-08 Rolm Co Message storage and retrieval systems with selective call processing.
US5995826A (en) * 1994-04-28 1999-11-30 Metro One Telecommunications, Inc. Methods for conditional tone responsive reconnection to directory assistance center
US5937047A (en) * 1995-01-02 1999-08-10 Stabler; Jerry Remote voice mail messaging and management system
JP2780666B2 (ja) * 1995-04-21 1998-07-30 日本電気株式会社 コールバック機能付き音声メール方式
US6169786B1 (en) * 1997-02-28 2001-01-02 At&T Corp Method for accomplishing complete re-dial
US6169795B1 (en) * 1998-03-30 2001-01-02 International Business Machines Corporation Internet telephony callback system and method of operation

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0685957A2 (de) * 1994-06-01 1995-12-06 Alcatel Austria Aktiengesellschaft Fernsprechvermittlungsanlage mit Sprachspeichereinrichtung
GB2290920A (en) * 1994-06-14 1996-01-10 Plessey Telecomm A voice messaging system

Also Published As

Publication number Publication date
CN1161950C (zh) 2004-08-11
US6314168B1 (en) 2001-11-06
EP0981892A1 (de) 2000-03-01
DE19720597C2 (de) 1999-06-17
CN1256836A (zh) 2000-06-14
EP0981892B1 (de) 2005-03-23
DE59812681D1 (de) 2005-04-28
DE19720597A1 (de) 1998-11-19

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