US5883949A - Method for a private branch communications exchange to activate a night service configuration - Google Patents

Method for a private branch communications exchange to activate a night service configuration Download PDF

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Publication number
US5883949A
US5883949A US08/750,879 US75087996A US5883949A US 5883949 A US5883949 A US 5883949A US 75087996 A US75087996 A US 75087996A US 5883949 A US5883949 A US 5883949A
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Prior art keywords
private branch
subscriber group
handset
configuration control
night service
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US08/750,879
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English (en)
Inventor
Hartmut Granderath
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Enterprise Systems Technologies SARL
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Siemens AG
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Assigned to SIEMENS ENTERPRISE COMMUNICATIONS GMBH & CO. KG reassignment SIEMENS ENTERPRISE COMMUNICATIONS GMBH & CO. KG ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: SIEMENS AKTIENGESELLSCHAFT
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Assigned to ENTERPRISE SYSTEMS TECHNOLOGIES S.A.R.L. reassignment ENTERPRISE SYSTEMS TECHNOLOGIES S.A.R.L. ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: ENTERPRISE TECHNOLOGIES S.A.R.L. & CO. KG
Assigned to ENTERPRISE TECHNOLOGIES S.A.R.L. & CO. KG reassignment ENTERPRISE TECHNOLOGIES S.A.R.L. & CO. KG DEMERGER Assignors: UNIFY GMBH & CO. KG
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/515—Night service systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H04Q3/625—Arrangements in the private branch exchange
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords

Definitions

  • the invention relates to a method for a private branch communications exchange to activate a night service configuration.
  • a switchboard position may comprise one or more attendant telephone stations, forming a group.
  • the switchboard position serves the purpose of receiving and putting through calls--often these are to be only external calls--for the relevant subscriber group. If a switchboard position cannot perform this task, because for example the personnel operating the switchboard position is not present at the switchboard position, a so-called night service is activated for the subscriber group concerned. This activation of the night service may be performed directly at the switchboard position or from a handset authorized for this, by pressing a special button or dialling a code number or by a voice command. The activation of the night service is in many cases also referred to as "pulling the plug".
  • the caller requests directed to a specific subscriber group are routed to a handset of the private branch communications exchange instead of to the switchboard position.
  • Common Reference DE 39 32 689 Al already discloses a method for the activation of a night service in a private branch communications exchange, in which the handset to which the call requests are diverted when the night service is activated can be determined when activating the night service by entering the call number associated with this handset.
  • the problem underlying the known method is that of ensuring in the case where a private branch communications exchange is used jointly by a plurality of mutually dependent subscriber groups that, when activating the night service for one subscriber group, it is not possible to determine a handset of another subscriber group.
  • the object of the present invention is to specify a method for setting up night service configurations which is independent of the application of a private branch communications exchange and can be used universally with regard to customer wishes and the implementation of which can be performed with as few interventions as possible in existing structures of the private branch communications exchange.
  • the present invention is a method for a private branch communications exchange to activate a night service configuration, in which, while a switchboard position assigned to a respective subscriber group for receiving and passing on calls is taken out of operation, incoming calls for the subscriber group are put through to handsets or other switchboard positions.
  • a configuration control is activated by dialling a call number from an internal or external handset or a switchboard position.
  • a number sequence then entered is interpreted by the configuration control as an authorization code and is compared with stored number sequences for checking an authorization to access at least in principle. If the result of the comparison is positive, a subscriber group is selected by means of a subsequently entered number sequence. The entered authorization code is checked by the configuration control with regard to an authorization for the selection of this subscriber group.
  • the handset or the switchboard position which is intended for taking calls directed to the selected subscriber group is identified by means of a number sequence then entered.
  • a corresponding administration and maintenance order is then formed by the configuration control and transmitted to the operating system of the private branch communications exchange.
  • the administration and maintenance order is only transmitted to the operating system after a special symbol has been entered.
  • the method according to the invention is essentially carried out by a configuration control, which may be regarded as part of a central control of the private branch communications exchange.
  • this configuration control is addressed by a user and, in the course of further inputs by the user, creates one or more administration and maintenance orders, which are passed on to the operating system component of the private branch communications exchange.
  • An important advantage of the method according to the invention is the great freedom it offers in principle for the formation of a night service configuration. It is only by the authorization code that the user of the exchange may set desired restrictions. In principle, in the night service state any subscriber group can be diverted to any desired handset or switchboard position. In this case, a plurality of subscriber groups may be switched simultaneously to the same handset or the same switchboard position.
  • the call requests directed at a subscriber group of a first exchange can be diverted to a handset or a switchboard position of a second exchange. It is also possible at a handset or switchboard position of a first exchange to activate and set up a night service configuration in a second exchange.
  • a further, particularly important advantage of the method according to the invention is that the setting up of a night service configuration can be activated by a call number reserved in the private branch communications exchange, so that a night service configuration in the private branch communications exchange can also be set up via an external line (for example via a trunk line).
  • a logging of the information entered in the course of an activation of a night service configuration at a handset or a switchboard position serves for revealing attempted misuses and for investigating user errors.
  • FIG. 1 shows two interconnected private branch communications exchanges, each in a diagrammatic representation
  • FIGS. 2a and 2b shows a graphic illustration of the main method steps.
  • FIG. 1 Diagrammatically represented in FIG. 1 are two interconnected private branch communications exchanges, which are each made up of a central control CC, a central memory MEM, a switching network KN, a plurality of exchange circuits AS, a plurality of tie-line circuits QS, via which the two private branch communications exchanges NK1, NK2 are connected, a plurality of subscriber line circuits TS and handsets TLNn connected thereto and a plurality of operator circuits VS with attendant telephone stations VF connected thereto, which in each case form, individually or combined in groups, a switchboard position VP.
  • the central control CC has an operating system component BS, which with so-called AMOs (administration and maintenance orders) allows an extremely dynamic structuring of the private branch communications exchange.
  • AMOs administration and maintenance orders
  • AMOs administration and maintenance orders
  • the central control CC has, furthermore, a selection code interpretation device WA and a configuration control KS, which can be activated by call number dialling.
  • an authorization directory BE Stored in the central memory MEM is an authorization directory BE, in which the individual authorizations and data on their extent of authorization are stored.
  • FIG. 2 Graphically represented in FIG. 2 are the main procedural steps of the method according to the invention in the form of a flowchart.
  • a call number for activating the night service is entered from any desired handset TLNA or from a switchboard position VP.
  • the configuration control KS is then activated in the selection code interpretation device WA of the central control CC.
  • a number sequence then entered by the user of the handset TLNA or switchboard position VP concerned is received by the configuration control KS as an authorization code.
  • This authorization code is looked for in the authorization directory BE. To prevent misuse, it may be provided that, following repeated attempts to enter authorization codes which cannot be found in the authorization directory BE, the handset TLNA or the switchboard position VP from which the night service is to be activated is disabled.
  • a number sequence then entered by the user for the selection of a subscriber group is interpreted and received. In the event that no such number sequence is entered by the user, the night service is usually activated in a preset configuration. If, however, a number sequence for the selection of a subscriber group is entered by the user concerned, information as to whether the subscriber group concerned may be selected under the authorization code is looked for in the authorization directory BE under the authorization code previously entered. If, during this check, it has been established that an authorization exists, further number sequences for the selection of further subscriber groups may be entered by the user, a check for authorization being performed in each case.
  • a number sequence then entered by the user for the selection of the target handset or the target switchboard position to which the call requests directed at the selected subscriber groups are to be put through when the night service is activated is interpreted.
  • user prompting may be performed by offering the user on the "display" of his handset a number of target handsets or target switchboard positions, for example in the form of associated call numbers.
  • an entry for the desired selection of a target handset or a target switchboard position is expected.
  • a checking of the authorization may be performed.
  • the entire entry sequence is ended and an administration and maintenance order is formed by the configuration control KS, creating connection paths corresponding to the selection of subscriber groups and the selection of the target handset or the target switchboard position made by the user.
  • this administration and maintenance order is transmitted to the operating system component BS of the private branch communications exchange, the administration and maintenance order is carried out and the intended connections are set up.
  • a deactivation of the night service is accomplished in an analogous way again by dialling a call number, which for its part again activates the configuration control KS and, after checking for authorization, forms an administration and maintenance order, which cancels to a certain extent the administration and maintenance order transmitted to the operating system upon activation of the night service.

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  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Astronomy & Astrophysics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Transceivers (AREA)
US08/750,879 1994-06-30 1995-06-22 Method for a private branch communications exchange to activate a night service configuration Expired - Lifetime US5883949A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
DE4423018.4 1994-06-30
DE4423018A DE4423018A1 (de) 1994-06-30 1994-06-30 Verfahren für eine Nebenstellenkommunikationsanlage zum Aktivieren einer Nachtschaltungskonfiguration
PCT/DE1995/000808 WO1996001016A1 (de) 1994-06-30 1995-06-22 Verfahren für eine nebenstellenkommunikationsanlage zum aktivieren einer nachtschaltungskonfiguration

Publications (1)

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US5883949A true US5883949A (en) 1999-03-16

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Family Applications (1)

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US08/750,879 Expired - Lifetime US5883949A (en) 1994-06-30 1995-06-22 Method for a private branch communications exchange to activate a night service configuration

Country Status (7)

Country Link
US (1) US5883949A (de)
EP (1) EP0767997B1 (de)
JP (1) JPH11500585A (de)
CN (1) CN1105445C (de)
AT (1) ATE236482T1 (de)
DE (2) DE4423018A1 (de)
WO (1) WO1996001016A1 (de)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3867581A (en) * 1972-12-29 1975-02-18 Stromberg Carlson Corp Universal night service circuit
US4570035A (en) * 1984-05-31 1986-02-11 Pks/Communications, Inc. Programmable key telephone system
US5535256A (en) * 1993-09-22 1996-07-09 Teknekron Infoswitch Corporation Method and system for automatically monitoring the performance quality of call center service representatives

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE3932689A1 (de) * 1989-09-29 1991-04-11 Siemens Ag Verfahren zur aktivierung einer nachtschaltung in einer nebenstellenkommunikationsanlage

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3867581A (en) * 1972-12-29 1975-02-18 Stromberg Carlson Corp Universal night service circuit
US4570035A (en) * 1984-05-31 1986-02-11 Pks/Communications, Inc. Programmable key telephone system
US5535256A (en) * 1993-09-22 1996-07-09 Teknekron Infoswitch Corporation Method and system for automatically monitoring the performance quality of call center service representatives

Also Published As

Publication number Publication date
DE4423018A1 (de) 1996-01-04
CN1105445C (zh) 2003-04-09
WO1996001016A1 (de) 1996-01-11
EP0767997A1 (de) 1997-04-16
EP0767997B1 (de) 2003-04-02
CN1151810A (zh) 1997-06-11
DE59510623D1 (de) 2003-05-08
ATE236482T1 (de) 2003-04-15
JPH11500585A (ja) 1999-01-12

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