TWI784791B - Question management system, question management method and program product - Google Patents

Abstract

[Problem] Make it easy for managers to ask appropriate questions in advance. [Solution] The information processing system obtains selected questions from users about a plurality of sales sites, and obtains and outputs answers to the selected questions from a question database. The information processing system is to collect one or more questions about a sales website different from any one of the aforementioned plurality of sales websites, that is, the target website, that is, another website that has been registered in the aforementioned question database, Obtaining, presenting at least a part of one or more questions that have been obtained to the administrator of the target website of the foregoing, based on the questions that have been specified by the administrator of the foregoing, among the questions that have been presented in the foregoing, and will send information about The question about the target website is set to the question database, and the user of the target website outputs the question about the target website.

Description

Question management system, question management method and program product

The invention relates to a question management system, a question management method and program products.

In online sales services and the like, the use of systems that automatically answer questions from users is increasing. Systems that answer questions automatically include, for example, chatbots.

Patent Document 1 discloses a system that outputs an answer to a question based on a category and a question input from a user. The questions and answers are pre-set by the administrator, and the system collects the user's comments on the answers. [Prior Art Literature] [Patent Document]

[Patent Document 1] Japanese Patent Laid-Open No. 2020-057117

[Problem to be Solved by the Invention]

In an automatic answering system such as a chat robot, it is not easy for the administrator to pre-predict the question from the user and set the question. When the question is prepared based on the knowledge or experience of the manager, the effect of the automatic answer cannot be sufficiently obtained when the actual user's question often differs from the manager's assumption. In addition, the burden on managers to prepare questions is also great.

The present invention has been developed in view of the above-mentioned problems, and an object thereof is to provide a technology that allows managers to easily set appropriate questions in advance. [Means to solve the problem]

In order to solve the above-mentioned problems, the question management system of the present invention obtains selected questions from users about a plurality of sales websites, and adds answers to the selected questions from the question database. The query management system obtained and output includes: other website acquisition means, which is used to distinguish the target website from any one of the aforementioned plurality of sales websites that has been registered in the aforementioned question database The sales website, that is, one or more questions of other websites, is obtained; and the reminder means is used to remind the manager of the aforementioned target website of at least a part of the aforementioned one or more questions that have been obtained; and The question setting means is used to set the question about the target website of the aforementioned question to the question database of the aforementioned question based on the question that has been specified by the manager of the aforementioned question among the questions that have been prompted by the aforementioned question; and the question output means is used to For users of the target site, output questions about the target site.

In addition, the question management method described in the present invention includes: the steps of obtaining selected questions from users about a plurality of sales websites; and adding answers to the selected questions from the question database. The procedure of obtaining and outputting; and one or more questions about a sales site different from any one of the aforementioned plurality of sales sites, that is, a target site, registered in the aforementioned question database, that is, other sites , a step of obtaining; and a step of presenting at least a part of one or more questions obtained in the foregoing to the administrator of the website targeted for the foregoing; For a specific question, the step of setting the question about the previous target website to the previous question database; and the step of outputting the question about the previous target website to the user of the previous target website.

Also, the program described in the present invention is a computer that obtains selected questions from users about a plurality of sales sites, and obtains and outputs answers to the selected questions from a question database. , functioning as: means of obtaining another website, which is used to register in the question database in the preceding statement about a sales website that is different from any one of the plurality of sales websites in the foregoing statement, that is, the target website, that is, another website One or more questions of the website are obtained; the prompting means is used to present at least a part of the one or more questions that have been obtained in the foregoing to the administrator of the website targeted by the foregoing; the question setting means is used based on Among the questions that have been prompted, the questions that have been specified by the administrator of the previous record, and the questions about the target website of the previous record are set in the question database of the previous record; and the question output means is used for the user of the target website of the previous record, Output the question about the target website of the above.

In one aspect of the present invention, the acquisition means of other websites is based on the question information indicating that it has been selected by the user of the other website, and the purchase information indicating whether the user purchased the product after the selection of the previous website. Extract one or more questions about other websites of the previous record that have been registered in the question database of the previous record; the reminder method of the previous record is to remind the question that the previous record has been extracted to the manager of the target website of the previous record .

In one aspect of the present invention, the means for obtaining other websites is to collect information about other websites that have been registered in the question database based on the number of times each of the questions on the other website is selected by the user. One or a part of the plurality of questions on the website is extracted; the prequel reminder means can remind the manager of the prequel target website of the question that the prequel has been extracted.

In one aspect of the present invention, the means for obtaining other sites mentioned above can be registered in the query database of the above, among the plurality of sales websites related to the above, which belong to the same type as the target website of the above and are related to the target website of the above. Obtain one or more questions for different sales websites, that is, other websites.

In one aspect of the present invention, the prequel question setting means is based on the question that has been specified by the prequel manager among the questions that have been presented in the prequel, and manages the question in the prequel target website and the corresponding question. The answer input by the user is set to the previous question database; the question management system can also include: answer output means, which is used to output any one of the questions that have been output to the user of the previous target website. When it is selected, the answer to the question whose preface is selected, which is set in the prequel question database, is output.

In one aspect of the present invention, the question management system further includes: answer history management means for establishing a relationship with the question text input by the user for the aforementioned target site, and linking the manager of the aforementioned target site to The answer text entered for the question text is memorized in the answer history memory section; the pre-record prompt means can select a question text similar to the question prompted in the pre-record from the question text memorized in the pre-record answer history memory part , output the answer text memorized in relation to the selected question text in the previous entry in the answer history memory part of the foregoing entry as an answer candidate for the question presented in the foregoing entry.

In one aspect of the present invention, the means for acquiring other websites mentioned above is from a plurality of sales websites registered in the question database about the above mentioned, which are respectively different from the target website, that is, a plurality of other websites. One or more questions on the site, obtain a question group composed of similar questions, and based on the information indicating the number of other websites that have registered the questions included in the question group that has been obtained in the foregoing Extract one or more questions about the plurality of other websites registered in the question database of the aforementioned question; [Invention effect]

With the present invention, the administrator can easily pre-set appropriate questions.

Hereinafter, embodiments of the present invention will be described based on the drawings. Duplicate explanations are omitted for components marked with the same symbols. In this embodiment, the manager of a plurality of sales sites (hereinafter referred to as "stores") that sell products sets a question to the question database, and the user of any of the plurality of sites makes a query. On this occasion, a question management system that presents questions stored in the question database, that is, an information processing system, will be described.

FIG. 1 is a diagram showing an example of an information processing system according to an embodiment of the present invention. The information processing system includes an information processing server 1 . An information processing system consists of one or more devices. The information processing server 1 is connected to a plurality of administrator terminals 2 and a plurality of user terminals 3 via a network. The manager terminal 2 is operated by the manager who manages the store, and the user terminal 3 is operated by the user of the service provided by the information processing system. The administrator terminal 2 and the user terminal 3 are, for example, a smartphone or a personal computer.

The information processing server 1 includes: a processor 11 , a storage unit 12 , a communication unit 13 , and an input/output unit 14 . In addition, the information processing server 1 is a server computer. The processing of the information processing server 1 can also be realized by a plurality of server computers. For example, there may also be a server for implementing the query database.

The processor 11 operates according to a program stored in the memory unit 12 . Furthermore, the processor 11 controls the communication unit 13 and the input/output unit 14 . In addition, the above-mentioned program may be provided through the Internet or the like, and may be stored in a computer-readable storage medium such as a flash memory or DVD-ROM.

The memory unit 12 is composed of memory elements such as RAM and flash memory, and external memory devices such as hard disk drives. The memory unit 12 stores the above-mentioned program. Moreover, the memory unit 12 stores information or calculation results input from the processor 11, the communication unit 13, and the input/output unit 14.

The communication part 13 realizes the function of communicating with other devices, and is constituted by, for example, an integrated circuit realizing wireless LAN and wired LAN. The communication part 13, based on the control of the processor 11, inputs the information received from other devices into the processor 11 or the memory part 12, and sends the information to other devices.

The input/output unit 14 is composed of a video controller for controlling the display output device, or a controller for obtaining data from the input device, and the like. As the input device, there are a keyboard, a mouse, a touch panel, and the like. The input/output unit 14 is based on the control of the processor 11 to output display data to the display output device, and obtain the data input by the user through the operation of the input device. The display output device is, for example, an externally connected display device.

Next, the functions provided by the information processing system will be explained. FIG. 2 is a block diagram of the functions realized by the information processing system. The information processing system functionally includes: a question output unit 51 , an answer output unit 52 , an information acquisition unit 55 , a question candidate presentation unit 56 , and a question setting unit 58 . These functions are realized by the processor 11 included in the information processing server 1 executing the program stored in the storage unit 12 and controlling the communication unit 13 and the like. Furthermore, the information processing system also includes a question list 61, a question history table 62, and a manual answer history table 63 in terms of functions. These lines constitute the query database. These can also be realized mainly by the memory unit 12, and the program of the database management system can be executed by the processor 11 included in the information processing server 1, and the data stored in the memory unit 12 can be operated. , and be realized.

Of course, these functions can also be realized by a plurality of servers. For example, the server that realizes the question output unit 51 and the answer output unit 52 may be different from the server that realizes the information acquisition unit 55, the question candidate prompt unit 56, and the question setting unit 58. The question table 61, the question history table 62, and the manual answer history Table 63 can also be realized by a database server executing a program of a database management system.

The question output unit 51 presents the question about the store stored in the question table 61 to the user operating the store of the user terminal 3 . More specifically, to the user terminal 3 operated by the user, the data of the question stored in the question table 61 in association with the store is output.

The answer output unit 52 accepts the selected question when the user selects any one of the presented questions. The answer output unit 52 acquires the answers to the accepted questions from the question table 61, and outputs data including the acquired answers to the user terminal 3 operated by the user. Also, the answer output unit 52 stores information indicating accepted questions in the question history table 62 .

In addition, the answer output unit 52 may acquire not the selected question but the question text that the user of the store freely inputs to the store through the user terminal 3 . In this case, the answer output unit 52 presents the question text to the manager of the store, obtains the answer text input by the manager, and outputs the obtained answer text to the user terminal 3. .

Once the answer output unit 52 outputs the answer text corresponding to the question text as described above, the answer history management unit 53 establishes a relationship with the store and the question text, and stores the answer text input by the manager of the store. In the manual answer history table 63.

The information acquiring unit 55 acquires one or more questions about other stores that are different from any one of the plurality of stores, that is, the target store, registered in the question table 61 . More specifically, the information acquisition unit 55 obtains one or more questions about other stores registered in the question table 61 based on information indicating questions selected by users of other stores. , to be extracted. Here, the information acquisition unit 55 may also extract the question based on the purchase information indicating whether the user has purchased the product after the selection of the question, or may also extract the question based on each of the users who asked the question for other stores. The selected number of times to extract questions. In addition, the information acquisition unit 55 can acquire one or more questions registered in the question table 61, among a plurality of stores, which belong to the same type as the target store but are different from the target store. .

The information acquisition unit 55 may extract common questions among a plurality of stores. More specifically, the information acquisition unit 55 can acquire a question group composed of similar questions from one or a plurality of questions about a plurality of other stores registered in the question table 61, based on the representation that the The questions included in the question group include the information on the number of registered other shops, and one or more questions about a plurality of other shops registered in the question table 61 are extracted.

The question candidate presentation unit 56 presents at least a part of one or a plurality of questions acquired (extracted) by the information acquisition unit 55 to the manager of the target store. The question candidate prompting section 56 can select a question similar to the question being prompted from the question memorized in the manual answer history table 63, and will be associated with the selected question and memorized in the The answer text in the manual answer history table 63 is output as an answer candidate for the question presented.

The question setting unit 58 sets the question about the target store in the question table 61 based on the question specified by the manager among the questions presented. The question setting unit 58 sets the question in the question table 61 together with the answer input from the manager to the question.

FIG. 3 is a flowchart schematically illustrating processing when a user asks a question in the information processing system. The processing shown in FIG. 3 is started when the user instructs through the user terminal 3 to start making an inquiry to a store. Instructions can be, for example, access to the URL of the query page.

First, the question output unit 51 acquires a plurality of questions about the store of the user's question object from the question table 61 (step S101).

FIG. 4 is a diagram showing an example of information stored in the question table 61. As shown in FIG. A plurality of question information is stored in the question table 61 . In the example of FIG. 4 , the question information includes question ID, store, class, question, and answer. In FIG. 4 , only question information about a single store is illustrated, but question information about other stores is also stored in the question table 61 .

Questions can be selected hierarchically. The question information about the target store whose hierarchy is the highest is the question information about the target store acquired first. Also in the example of FIG. 4 , the information as the answer is the question ID indicating the article in which the answer is set, or the lower question to be displayed when the question is selected. For example, when a user instructs to start an inquiry about store AAA, the question output unit 51 first acquires question IDs "Q001" to "Q006". Also, the question information of the question ID of the lower question information stored in the answer column indicates the category of the question, and the information stored in the question column corresponds to the category name.

Once a question is acquired from the question table 61, the question output unit 51 outputs an inquiry page including the acquired plurality of questions as options (step S102). In step S102, the question output unit 51 can specify the category of the question based on the user's interactive operation, and output the question classified into the category specified by the user's operation.

FIG. 5 is an illustration of an example of an inquiry page. FIG. 5 corresponds to the question table 61 shown in FIG. 4, and is a screen displayed first about the store AAA. In FIG. 5 , a screen is described on the premise that questions are selected in a hierarchical manner, and buttons indicating the categories of questions are embedded in the place of "selection of categories". The name of the category corresponds to the column of the questions included in the question information of the shop AAA in the question table 61 and the hierarchy is the highest.

FIG. 6 is a diagram showing an example of an inquiry page. Fig. 6 is a screen that is output when "delivery information" is selected on the screen in Fig. 5 . As shown in FIG. 6, the question output unit 51 displays the question information included in the question information as options. In the example of FIG. 6, in order to make it easy to understand that this is an option, the button containing the character string of a question is displayed.

Once a user selects a question on the question page, the user terminal 3 sends information indicating the selected question to the information processing server 1 . The answer output unit 52 acquires the question selected by the user (step S103). Then the answer output unit 52 stores the selected question as the question history in the question history table 62 (step S104), and simultaneously obtains the answer of the selected question from the question table 61 (step S105), and stores the selected question as the question history. The acquired answer is presented to the user (step S106).

FIG. 7 is a diagram showing an example of question histories stored in the question history table 62. As shown in FIG. In the question history table 62, the date and time when the question was selected, the store where the question was asked, the type of store where the question was asked, the question itself, and the presence or absence of conversion are stored as the question history. Conversion is information indicating whether or not the user has taken a predetermined action after asking a question, but here is particularly one of purchase information that remembers whether or not a product has been purchased within a certain period of time after asking a question at the store. The answer output unit 52 registers the question record in the question record table 62 as if there is no conversion when the question is input, and then records the converted one in the question record when the product is purchased. The column can be rewritten as Yes.

Fig. 8 is a diagram showing an example of a screen on which answers to selected questions are displayed. FIG. 8 is an example of an output answer when the user selects "confirmation of delivery date and time" as a question in FIG. 6 . In this way, by automatically outputting answers to questions, users can obtain answers without waiting for a response from a store manager. In addition, it is also possible to reduce the amount of questions to store managers.

In addition, the user may freely input a question text in characters separately to the store, and the answer output unit 52 may accept the question text. In this case, the answer output unit 52 may present the entered question to the manager of the store, and transmit information including the answer to the question input by the manager to the user. The answer output unit 52 associates the free character question and the answer thereto with the shop and stores it in the manual answer history table 63 .

FIG. 9 is a diagram showing an example of data stored in the manual answer history table 63. As shown in FIG. The question history table 62 stores a manual answer history including the date and time when the answer to the question was input, the store where the question was asked, the question text, and the answer text.

Next, a method for setting questions in the question table 61 will be described. FIG. 10 is a flowchart schematically illustrating processing when an administrator sets a question in the information processing system.

The processing shown in FIG. 10 is started when the manager instructs start of question management on the question page accessed through the manager terminal 2 . The instruction can be, for example, pressing a button to start management of questions on the question management page dedicated to the manager, and the pressed instruction is sent from the manager terminal 2 to the information processing server 1 .

First, the information acquisition unit 55 extracts one or more questions among the questions stored in the question table 61 in relation to other stores based on the question history (step S201 ).

More specifically, the information acquisition unit 55 extracts some of the questions registered in the question table 61 based on the number of times each of the plurality of questions is selected by the user for other stores. More specifically, the information acquisition unit 55 uses each of the question groups set in the question table 61, that is, the question groups, to use the questions belonging to the group by other stores of the same type. The number of times selected by the user is counted. The information acquisition unit 55 can establish a relationship among the question history stored in the question history table 62, if the date and time of the question is within a predetermined range, and is of the same store type as the store managed by the manager. The number of question records in is counted for each group containing the questions contained in the question history, thereby counting the number of times the question is selected.

The group system may be a group classified by the similarity of the characters of the question, or may be a category of the question described in the question table 61 . The type of store can be, for example, flower shop, clothing, sporting goods, home appliances, etc., and is determined by the type of merchandise sold. In addition, the number of times that the question is selected by users of other stores including stores of different types may be counted.

Then, the information acquisition unit 55 sorts the question groups according to the counted number of times, and extracts the questions belonging to the group with a higher rank than the predetermined rank. The extracted question may be a representative question in the classified group, or may be a keyword common to a plurality of questions in the group. Here, the information acquisition unit 55 may also extract the questions belonging to the group whose counted number of times is greater than a predetermined value.

The information acquisition unit 55 may also extract questions based on the presence or absence of purchases. More specifically, the information acquisition unit 55 is able to record the date and time of the question in the question history stored in the question history table 62, which is within a predetermined range and is the same store as the store managed by the manager. The number of question histories that are associated with the type and have conversions is counted for each group that contains the questions contained in the question history, thereby counting the number of times the question is selected. Furthermore, the information acquisition unit 55 may divide the number of question histories with conversions by the number of question histories counted without considering conversion for each question (group), thereby calculating the conversion rate. Questions are extracted based on conversion rates. In addition, the store type may not be considered when counting.

The information acquisition unit 55 may also extract questions based on the number of stores selected for the same kind of questions. More specifically, the information acquisition unit 55 calculates the number of stores related to the questions belonging to the group for each group of the questions set in the question table 61 . The number of stores can be the number of stores that are associated with the questions belonging to the group. In addition, the information acquisition unit 55 counts the number of the stores as one when the plurality of questions in the group are related to the same store. Instead of the number of stores, the information acquisition unit 55 may obtain, for example, the sum of values obtained by multiplying the reciprocal of the distance between questions in the group by the store value as the number of stores. The store value is 0 when the two questioned stores are the same, and is 1 when they are different.

The information acquisition unit 55 sorts the question groups according to the number of stores, and sorts the questions belonging to the group that ranks higher than the predetermined order among the question groups that do not include the management target stores of the manager. , to be extracted. The extracted questions can also be representative questions in the classified groups. Here, the information acquisition unit 55 may extract the questions belonging to the group whose number of stores is greater than a predetermined value among the questions of the management target stores not including the manager. The more stores there are, the higher the probability that it is a general question, and thus it is possible to more effectively extract questions suitable for addition.

Once the question is extracted, the question candidate presentation unit 56 presents the extracted question to the manager (step S202). More specifically, the question candidate presentation unit 56 transmits screen data including the extracted question to the manager terminal 2 operated by the manager, and controls the manager terminal 2 to display the extracted question.

Fig. 11 is a diagram showing examples of questions that are prompted. In the example in Figure 11, the column of "Questions common to similar stores" shows the ranking based on the number of times the question is selected, and the "Question with a high conversion rate" is displayed based on the conversion rate ranking. The displayed questions are displayed as buttons or links that can be pressed in such a way that they can be selected.

Once a question is selected, the question is displayed in the question text column, and the category to which the question belongs is displayed in the question category column. The manager's terminal 2 can also send an instruction to directly set the question text in the question table 61 based on the manager's operation (for example, pressing the send button), or in the column where the manager has adapted the question text. After recording, by pressing the sending button, the manager terminal 2 sends out an instruction to set the edited question text in the question table 61 .

Also, in the answer column, the answer to the selected question is input by the manager. When the send button is pressed, the manager terminal 2 transmits an instruction for setting a question together with an instruction for setting an inputted answer.

Once the questions are sent from the manager terminal 2 after the question has been prompted, the question setting part 58 obtains the question text based on the question selected by the manager (step S203), and then sets the selected question and the The answer to the acquired question text is the answer input by the manager, and is acquired (step S204). Here, the question setting unit 58 acquires the question together with the category in which the question is arranged. The question setting unit 58 stores the obtained questions and answers in the question table 61 in association with the stores to be managed (step S205). It is sufficient that the question ID is automatically generated in a unique manner.

Here, the question candidate presentation unit 56 may present an example answer to the presented question. In this case, the question candidate presenting unit 56 retrieves from the question texts stored in the manual answer history table 63 in association with the stores to be managed, which are similar to at least a part of the presented questions. If the question text is found, the similar question text and the stored answer are output as answer examples. At least a part of the questions presented may be all of the questions presented, or selected questions among the questions presented to the manager. An example of an answer can be displayed in the answer column in FIG. 11 .

In this way, from the questions in other stores, the questions that can be used in the management target store of the manager are found and proposed to the manager, so that the burden of setting the questions on the manager can be reduced, and the questions can be set appropriately. It is possible to reduce the chance that the user asks a question that needs to be answered by the manager, and it is possible to improve the convenience of the user or reduce the burden on the manager.

1: Information processing server 2: Manager terminal 3: User terminal 11: Processor 12: Memory Department 13: Department of Communications 14: I/O 51: Question output department 52: Answer output part 53: Answer to the resume management department 55: Department of Information Acquisition 56:Question Alternate Prompt Department 58:Question setting department 61:Question Form 62: Question resume 63:Manually answer resume

[ Fig. 1 ] A diagram showing an example of an information processing system according to an embodiment of the present invention. [Fig. 2] A block diagram of the functions realized by the information processing system. [ Fig. 3 ] A flowchart schematically illustrating processing when a user asks a question in the information processing system. [Fig. 4] A diagram showing an example of information stored in the questionnaire. [Fig. 5] An illustration of an example of an inquiry page. [ Fig. 6 ] An illustration of an example of an inquiry page. [FIG. 7] A diagram showing an example of question histories stored in the question history table. [ Fig. 8 ] A diagram showing an example of a screen where answers to selected questions are displayed. [FIG. 9] A diagram showing an example of data stored in the manual answer history table. [ Fig. 10 ] A schematic flowchart of processing when an administrator sets a question in the information processing system. [FIG. 11] An illustration of an example of a question to be prompted.

Claims (8)

A question management system that obtains selected questions from users on a plurality of sales sites, and obtains and outputs responses to the selected questions from a question database, wherein, Contains: means of obtaining another website, which is used to obtain information about a sales website that is different from any one of the above-mentioned plural sales websites, that is, the target website, that is, another website that has been registered in the question database mentioned above or A plurality of questions are obtained; and a prompting means is used to present one or at least part of the plurality of questions that have been obtained to the administrator of the website targeted for the foregoing; and a question setting means is used to Among the questions that have been prompted, the questions that have been specified by the administrator of the previous record, and the questions about the target website of the previous record are set to the question database of the previous record; and the question output means is used to output the user of the target website of the previous record. The method of obtaining the question from the aforementioned target website and the aforementioned other website is based on the information indicating that the question has been selected by the user of the aforementioned other website and the purchase information indicating whether the user has purchased the product after the aforementioned selection. Extract one or a part of one or more questions about another website registered in the question database of the previous question; the prompting method of the previous question is to remind the manager of the target website of the previous question that the question has been extracted. As for the question management system described in Claim 1, its Among them, the acquisition method of other websites is based on the number of times each of the questions on the other websites is selected by the user, and one or more of the other websites that have been registered in the question database of the other websites A part of the question is extracted; the prequel reminder means is to remind the manager of the subject website of the prequel to the question that the prequel has been extracted. As for the question management system described in Claim 1 or 2, wherein the method of obtaining other websites mentioned above is registered in the question database mentioned above, among the plurality of sales websites mentioned above, it belongs to the same website as the target website mentioned above One or more questions of other websites, which are sales websites of different types and different from the above-mentioned target website, are obtained. In the question management system as described in Claim 1 or 2, wherein, the means for setting the question in the preceding question is based on the question specified by the manager of the preceding statement among the questions that have been prompted in the preceding statement, and combines the question in the target website of the foregoing statement with the The answer input from the previous manager for the corresponding question is set in the previous question database; it also includes: the answer output means is any one of the questions used to output to the user of the previous target website If it has been selected, the answer to the question whose preface is selected, which is set in the prequel question database, is output. As for the question management system described in Claim 4, its In addition, it also includes: answer history management means, which is used to establish a relationship with the question text input by the user for the aforementioned target website, and memorize the answer text entered by the administrator of the aforementioned target website for the corresponding question text. In the answer history memory section; the pre-record prompting means is to select the question text similar to the question prompted by the pre-record answer from the question text memorized in the pre-record answer history memory part, and combine the pre-record answer history memory part with the pre-record already The answer text memorized by linking the selected question text is output as an answer candidate for the question presented in the preceding paragraph. In the query management system described in claim 1 or 2, the method of obtaining other websites mentioned above is from a plurality of sales websites related to the above mentioned registered in the question database of the above mentioned, which are respectively different from the target website. Selling one or more questions of a plurality of other websites, and obtaining a question group composed of similar questions, based on the other website that has registered the questions contained in the question group that has been obtained as mentioned above. The amount of information is to extract one or more questions about the plurality of other websites in the previous record that have been registered in the question database of the previous record; the manager. A question management method comprising: a question obtaining step of obtaining selected questions from users about a plurality of sales sites; and The answer output step is to obtain and output the answer to the question that should have been selected from the question database; Either one of the websites, that is, the target website is obtained from one or more questions of different sales websites, that is, other websites; and the prompting step is to obtain at least a part of the one or more questions that have been obtained in the foregoing, Prompt to the administrator of the target website; and the question setting step is to set the question about the target website to the query database based on the question that has been specified by the manager among the questions that have been prompted; In the step of outputting the question and the user of the target website, the user outputs the question about the target website; in the step of obtaining the other website, it is based on the information indicating that the question has been selected by the user of the other website. It is necessary to extract the purchase information of whether the user has purchased the product after the previous selection, and extract one or a part of the plurality of questions about the previous website that have been registered in the previous question database; in the previous reminder step, It is to remind the administrator of the target website of the question that the previous record has been extracted. A computer program product, which is used to make a computer that obtains selected questions from users about a plurality of sales websites and obtains and outputs answers to the selected questions from a question database to play a role function to become: The means of obtaining other sites is to use one or more of the sales sites that are registered in the question database in the foregoing statement to be different from any one of the plurality of sales sites in the foregoing, that is, the target website, that is, other websites The question is obtained; the means of prompting is used to present at least a part of one or more questions that have been obtained in the foregoing to the administrator of the website targeted by the foregoing; the means of setting the question is used to ask questions that have been prompted based on the foregoing Among the questions that have been specified by the administrator of the previous record, set the questions about the target website of the previous record to the question database of the previous record; and the question output means are used to output the information about the target website of the previous record Questions; means of obtaining other sites mentioned above are based on the information indicating that the question has been selected by the user of the other site mentioned above, and the purchase information indicating whether the user has purchased the product after the selection mentioned above, and will be registered in the above mentioned Extract one or a part of a plurality of questions about other websites in the question database; the prompting method of the previous record is to remind the manager of the website of the target website of the question that the previous record has been extracted.

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