JP6388994B1 - Information processing apparatus, information processing method, and information processing program - Google Patents

Abstract

To provide a user with an appropriate answer to a user's question.
An information processing apparatus according to the present application includes a first reception unit, a providing unit, a determination unit, and a permission unit. A 1st reception part receives a question from the user who uses a shopping mall. The providing unit provides content in which questions received by the first receiving unit are displayed as a list. The determination unit determines whether or not the respondent who answers the question via the content provided by the providing unit is a store that opens in a shopping mall. A permission part permits accepting the answer with respect to a question from the said respondent, when a judgment part judges that a reply person is a store which opens a store in a shopping mall.
[Selection] Figure 1

Description

  The present invention relates to an information processing apparatus, an information processing method, and an information processing program.

  In recent years, with the rapid spread of the Internet, shopping services and the like are actively provided through websites and applications. For example, there are so-called shopping malls (also called electronic malls, electronic shopping malls, etc.) that have gathered online shops provided by various companies and improved convenience by unifying product search and payment processing. Is provided.

  As a technique related to such a shopping mall, a technique for receiving registration of a proposal from a virtual store in response to a user request and notifying the user of the registered proposal is known. As a technique for making an appropriate answer to a user's question (request) on the Internet, a technique for extracting an ideal person as an answerer to a question is known.

JP 2009-217419 A Japanese Patent No. 5498309

  However, in the above-described conventional technology, an appropriate answer is not always obtained for a user's question. For example, in the prior art, the number of respondents is limited by extracting the respondents who answer the user's question, so that there are no answers to the user or only a very small number of answers can be obtained. There is a fear. Furthermore, since the respondents are limited in advance, those who have not been extracted as respondents miss the answer opportunity. On the other hand, when an answer is received from an unspecified number of people, there arises a problem that the quality of the answer is lowered.

  The present application has been made in view of the above, and an object thereof is to provide an information processing apparatus, an information processing method, and an information processing program capable of providing a user with an appropriate answer to a user's question. .

  An information processing apparatus according to the present application includes a first receiving unit that receives a question from a user who uses a shopping mall, a providing unit that provides a list of questions received by the first receiving unit, and the providing unit. A determination unit that determines whether a respondent who answers the question via the content provided by the store is a store that opens in the shopping mall; and the determination unit determines that the respondent is in the shopping mall. And a permission unit that permits the answerer to accept an answer to the question when it is determined that the store opens.

  According to one aspect of the embodiment, there is an effect that an appropriate answer can be provided to the user in response to the user's question.

FIG. 1 is a diagram illustrating an example of information processing according to the embodiment. FIG. 2 is a diagram (1) illustrating an example of information processing according to the embodiment. FIG. 3 is a diagram (2) illustrating an example of information processing according to the embodiment. FIG. 4 is a diagram (3) illustrating an example of information processing according to the embodiment. FIG. 5 is a diagram (4) illustrating an example of information processing according to the embodiment. FIG. 6 is a diagram illustrating a configuration example of the information processing system according to the embodiment. FIG. 7 is a diagram illustrating a configuration example of the information processing apparatus according to the embodiment. FIG. 8 is a diagram illustrating an example of a user information storage unit according to the embodiment. FIG. 9 is a diagram illustrating an example of the store information storage unit according to the embodiment. FIG. 10 is a diagram illustrating an example of the question information storage unit according to the embodiment. FIG. 11 is a diagram illustrating an example of an answer information storage unit according to the embodiment. FIG. 12 is a flowchart (1) illustrating a processing procedure according to the embodiment. FIG. 13 is a flowchart (2) illustrating a processing procedure according to the embodiment. FIG. 14 is a flowchart (3) illustrating a processing procedure according to the embodiment. FIG. 15 is a hardware configuration diagram illustrating an example of a computer that implements the functions of the information processing apparatus.

  Hereinafter, a mode for carrying out an information processing apparatus, an information processing method, and an information processing program according to the present application (hereinafter referred to as “embodiment”) will be described in detail with reference to the drawings. Note that the information processing apparatus, the information processing method, and the information processing program according to the present application are not limited by this embodiment. In addition, the embodiments can be appropriately combined within a range that does not contradict processing contents. In the following embodiments, the same portions are denoted by the same reference numerals, and redundant description is omitted.

[1. Example of information processing)
First, an example of information processing according to the embodiment will be described with reference to FIGS. FIG. 1 is a diagram illustrating an example of information processing according to the embodiment. FIG. 1 illustrates an example in which information processing according to the embodiment is executed by the information processing apparatus 100 according to the embodiment.

  An information processing apparatus 100 illustrated in FIG. 1 is an information processing apparatus operated by an administrator who manages a shopping mall on a network. The information processing apparatus 100 provides the user with content related to the shopping mall (for example, a website including a portal page in the shopping mall and a store page of each store that opens in the shopping mall). Further, the information processing apparatus 100 performs various processes in accordance with a request received from a store that opens in a shopping mall.

  A user terminal 10 shown in FIG. 1 is an information processing terminal used by a user. In the example of FIG. 1, the user terminal 10 is used by a user U01 that is an example of a user. For example, the user terminal 10 is a smartphone or a tablet terminal. In addition, in this specification, the user terminal 10 and the user who uses the user terminal 10 may be identified with each other. For example, “providing content to the user U01” may actually mean “providing content to the user terminal 10 used by the user U01”.

  A store terminal 20 shown in FIG. 1 is an information processing terminal used by a store operator who opens a store. The store terminal 20 is, for example, a desktop PC or a notebook PC. For example, the store terminal 20 manages store sales information in the shopping mall, uploads product information handled in the store to the information processing apparatus 100, or updates store information in the shopping mall in accordance with the store operator's operation. Process. In the example of FIG. 1, the store terminal 20 is operated by a store person in charge A01, which is an example of a store opening person. In the present specification, the store terminal 20 may be identified with the store person in charge A01 or the store that uses the store terminal 20. For example, “providing content to the store staff A01 (or store)” may actually mean “providing content to the store terminal 20 used by the store staff A01”.

  Generally, a user who uses a shopping mall searches for a product he / she desires using a portal page or the like of the shopping mall. However, in a shopping mall on the network, a very large number of stores are opened compared to an actual shopping mall, and the number of products handled is enormous. For this reason, it may be difficult for the user to appropriately search for the desired product. Further, there are cases where the user does not define a specific product name to be aimed at and wants to search for a desired product in an ambiguous manner. For example, the user may have a request such as “I want to find a product to be given to a friend”. In such a case, the user cannot set an appropriate search query to be transmitted to the information processing apparatus 100, and may not be able to find his / her search item in the shopping mall.

  Here, the user can also present advice on the bulletin board on the network and receive advice from an unspecified number of users. However, on a bulletin board on a network, it is not always possible to obtain answers from reliable respondents, and there may be cases where answers cannot be obtained in the first place.

  Therefore, the information processing apparatus 100 according to the embodiment provides the user with an appropriate answer to the user's question by performing the information processing described below. Specifically, the information processing apparatus 100 receives a question from a user who uses a shopping mall. The information processing apparatus 100 can browse contents (for example, a bulletin board on the network) in which received questions are displayed as a list by a shopping mall user (a shopping mall user or each store that opens in the shopping mall). Provided in such a manner. Further, the information processing apparatus 100 determines whether or not an answerer who answers a question via the provided content is a store that opens a store in a shopping mall. Then, when it is determined that the respondent is a store that opens a store in the shopping mall, the information processing apparatus 100 allows the answerer to accept an answer to the question.

  That is, the information processing apparatus 100 according to the embodiment provides content in which questions from a user are displayed as a list, and only a store in a shopping mall can be an answerer who answers the question. According to such a configuration, the user can obtain an answer only from an authorized store in the shopping mall, which is assumed to be a reliable answerer. In addition, as a store, the content can be a place to appeal its store to a user who is looking for a product, so that motivation to make a positive response can be obtained. For this reason, according to the information processing apparatus 100, it is possible to prevent a situation in which no answer is made to the question and to obtain many appropriate answers. That is, the information processing apparatus 100 can provide the user with an appropriate answer to the user's question. Hereinafter, an example of information processing according to the embodiment will be described along the flow with reference to FIGS. 1 to 5.

  As shown in FIG. 1, a user U01 with a search object transmits a question regarding the search object to the information processing apparatus 100. Specifically, the user U01 is one of the interfaces provided from the information processing apparatus 100, and posts a question via an input screen for receiving a question in a shopping mall (step S01).

  Here, an input screen for the user U01 to post a question will be described with reference to FIG. FIG. 2 is a diagram (1) illustrating an example of information processing according to the embodiment. FIG. 2 shows a question input screen 30 for the user U01 to post a question on a “search bulletin board” which is an example of content provided by the information processing apparatus 100. The question input screen 30 is displayed on the screen of the user terminal 10 that has accessed the information processing apparatus 100 (in other words, a shopping mall), for example.

  As shown in FIG. 2, the question input screen 30 includes a title input field 32, a content input field 34, a category designation field 36, a budget designation field 38, an answer deadline designation field 40, and a question posting button 42. Including.

  For example, the user U01 inputs an outline of the search object in the title input field 32. In addition, the user U01 inputs the detailed content of the search object in the content input field 34.

  In addition, the user U01 inputs a category specification of the product to be searched for in the category specification column 36. The category is, for example, information tagged to a shopping mall product, and is information indicating a product category. For example, when the user U01 is searching for “business coat for men” as a product, the user U01 designates “men's fashion” as a category.

  In addition, the user U01 inputs a budget designation of the product to be searched for in the budget designation column 38. Note that the user U01 may designate a budget in a form in which a specific amount is presented, or a budget without presenting a specific amount such as “average price of all products in the same category”. May be specified.

  In addition, the user U01 inputs an answer deadline, which is a deadline for closing the answer from the store, to the answer deadline designation column 40. Note that the user U01 may present a specific number of days as an answer deadline, or may specify a condition different from time, for example, “until five or more answers” as the answer deadline.

  The user U01 can post the question to the information processing apparatus 100 by selecting the question posting button 42 after inputting the content of the question on the question input screen 30. Specifically, the user terminal 10 transmits the information input on the question input screen 30 to the information processing apparatus 100 in response to the selection operation of the question posting button 42 by the user U01.

  Returning to FIG. 1, the description will be continued. When a question is posted by the user U01, the information processing apparatus 100 generates content (so-called electronic bulletin board on the network) in which the question is displayed as a list (step S02). Note that the content generation includes a process of adding a new question posted from the user U01 and updating the content.

  The content generated by the information processing apparatus 100 is an electronic bulletin board on the network, and can be arbitrarily accessed by, for example, a user U01 who uses a shopping mall, a store staff A01, or the like. When the store person in charge A01 desires to view the content, the store person in charge A01 accesses the information processing apparatus 100 and transmits a request for content provision. In response to the request, the information processing apparatus 100 provides content to the store staff A01 (step S03). When the information processing apparatus 100 receives a question, the information processing apparatus 100 may notify the store that the question has been received. Thereby, the store can quickly know that the question is posted on the bulletin board.

  Here, content generated by the information processing apparatus 100 will be described with reference to FIG. FIG. 3 is a diagram (2) illustrating an example of information processing according to the embodiment. FIG. 3 shows an image diagram when “search bulletin board” which is an example of content provided by the information processing apparatus 100 is displayed on the store terminal 20.

  As shown in FIG. 3, the content 50 displays a list of questions 52, questions 54, and questions 56 posted by users using the shopping mall. Each question includes an answer display 58 indicating the number of answers to the question, a posting date / time display 60 indicating the date and time when the question was posted, and a designation display 62 indicating the category and budget.

  Further, the content 50 includes an answer button 64 that is a button for requesting the information processing apparatus 100 that the store person in charge A01 makes an answer to the question. The answer button 64 cannot be selected by the store staff A01 at the time of step S02, and can be selected after a determination process described later. In other words, the function of the answer button 64 becomes effective after it is determined that the store person in charge A01 is an authorized store that has opened a store in the shopping mall.

  Returning to FIG. 1, the description will be continued. The store person in charge A01 who browses the content provided from the information processing apparatus 100 desires to answer a question included in the content. In this case, the store person in charge A01 transmits the account issued to the store when using the shopping mall (hereinafter referred to as “store account”) to the information processing apparatus 100 (step S04). For example, the store person in charge A01 transmits a valid store account to the information processing apparatus 100 via a store login screen or the like in a shopping mall.

  Based on the store account transmitted from the store staff A01, the information processing apparatus 100 determines whether or not the store staff A01 is a legitimate store (more precisely, a legitimate store operator or administrator). Is determined (step S05). Specifically, the information processing apparatus 100 determines whether the store account transmitted from the store person in charge A01 and the password transmitted together with the store account are different from the store account and password registered in advance.

  If the information processing apparatus 100 determines that the transmitted store account is valid, the information processing apparatus 100 permits an answer to the question by the store person A01 (step S06). Specifically, the information processing apparatus 100 updates the answer button 64 in the content 50 shown in FIG. 3 to a valid one. As a result, the store person in charge A01 can make an answer by selecting the answer button 64 corresponding to the question for which an answer is desired.

  Here, an input screen for the store person in charge A01 to post an answer will be described with reference to FIG. FIG. 4 is a diagram (3) illustrating an example of information processing according to the embodiment. FIG. 4 shows an answer input screen 70 for the store person in charge A01 to post an answer to a “search bulletin board” that is an example of content provided by the information processing apparatus 100. The answer input screen 70 is displayed, for example, on the screen of the store terminal 20 that has accessed the information processing apparatus 100 (in other words, a shopping mall).

  As shown in FIG. 4, the answer input screen 70 includes a store display 72, an answer input field 74, a product attachment field 76, and an answer posting button 78.

  The store display 72 displays the name of the store that makes an answer. The store person in charge A01 inputs a message as an answer to the question in the answer input field 74. Further, the store person in charge A01 inputs, in the product attachment field 76, a product that matches the question of the user U01 among the products handled in the store. For example, the store person in charge A01 inputs a link (for example, URL (Uniform Resource Locator)) corresponding to the product recommended to the user U01 who is the questioner. Note that the store person in charge A01 may input links of a plurality of products in response to one question.

  The store person in charge A01 can post the question to the information processing apparatus 100 by selecting the answer posting button 78 after inputting the contents of the answer on the answer input screen. Specifically, the store terminal 20 transmits the information input on the answer input screen 70 to the information processing apparatus 100 in response to the selection operation of the answer posting button 78 by the store person in charge A01.

  Returning to FIG. 1, the description will be continued. When the answer is posted by the store person in charge A01 (step S07), the information processing apparatus 100 updates the content so that the answer posted to the content is reflected (step S08). Note that the information processing apparatus 100 may notify the user U01 that an answer has been made to the question.

  When a request for content provision is made from the user U01, the information processing apparatus 100 provides the content to the user U01 (step S09). The user U01 can refer to the answer from the store person in charge A01 through the provided content. Further, the user U01 may post feedback on the answer via the provided content (step S10).

  Here, content updated by the information processing apparatus 100 after an answer is posted will be described with reference to FIG. FIG. 5 is a diagram (4) illustrating an example of information processing according to the embodiment. FIG. 5 shows an image diagram when an answer from the store person in charge A01 is displayed on the user terminal 10 in the “search bulletin board” which is an example of content provided by the information processing apparatus 100.

  As shown in FIG. 5, in the updated content 50, an answer to the question is displayed below the question of the user U01. The store display 80 indicates the store that has made an answer and the evaluation value of the store. The product display 82 indicates a product in the shopping mall specified by the link attached by the store. When the user terminal 10 displays the content 50, the user terminal 10 executes an API (Application Programming Interface) related to the product information of the shopping mall on the link destination of the product display 82, and the current price of the product in the shopping mall, Inventory status may be acquired.

  Also, the user U01 provides feedback to the store that has posted the answer via the content 50. For example, the content 50 includes a button for performing feedback only by a selection operation. In the example shown in FIG. 5, the content 50 includes a button 84 for indicating the response of the user U01 “very good!”, A button 86 indicating the response of the user U01 “like!”, And “thank you! Button 88 indicating the reaction of the user U01.

  Further, the user U01 selects the button 90 for requesting a reply when he / she wants to further ask a question to the respondent or to send a message. As a result, the user U01 can perform more detailed exchange with the store.

  As described with reference to FIGS. 1 to 5, the information processing apparatus 100 according to the embodiment accepts a question from a user U01 who uses a shopping mall and provides content in which the question is displayed as a list. Then, the information processing apparatus 100 determines whether or not the respondent who answers the question via the provided content is a store that opens in the shopping mall, and the store in which the respondent opens in the shopping mall. When it is determined that the answer to the question is accepted from the respondent, the answer is accepted.

  That is, the information processing apparatus 100 according to the embodiment provides the user with a reliable answer by providing only the store as a respondent while providing the content in a form like a bulletin board on which a list of questions is displayed. Can be provided. In addition, the store can provide a place for presenting its own products through the content or indicating that it is a store that is friendly to the user's consultation. In this way, the content provided by the information processing apparatus 100 can be a place where the store actively answers questions. For this reason, according to the information processing apparatus 100, it is possible to avoid an unfavorable situation that frequently occurs on a general bulletin board, in which no answer is made to a question. As a result, the information processing apparatus 100 can provide the user with an appropriate answer to the user's question.

  Hereinafter, the configuration and the like of the information processing system 1 including the information processing apparatus 100 that performs the processing described in FIG. 1 will be described in detail.

[2. Configuration of information processing system]
Next, the configuration of the information processing system 1 including the information processing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 6 is a diagram illustrating a configuration example of the information processing system 1 according to the embodiment. As illustrated in FIG. 6, the information processing system 1 according to the embodiment includes a user terminal 10, a store terminal 20, and an information processing apparatus 100. These various apparatuses are communicably connected via a network N (for example, the Internet) in a wired or wireless manner. Note that the number of devices included in the information processing system 1 illustrated in FIG. 6 is not limited to that illustrated. For example, the information processing system 1 may include a plurality of user terminals 10 and the like.

  The user terminal 10 is, for example, an information processing apparatus such as a smartphone, a desktop PC (Personal Computer), a notebook PC, a tablet terminal, a mobile phone, a PDA (Personal Digital Assistant), or a wearable device. It is. The user terminal 10 acquires content related to the shopping mall by accessing the information processing apparatus 100 in accordance with an operation by the user. Then, the user terminal 10 displays the acquired content on a display device (for example, a liquid crystal display).

  The store terminal 20 is an information processing terminal used by a store operator who opens a store. The store terminal 20 is, for example, a desktop PC or a notebook PC. The store terminal 20 uploads product information to the information processing apparatus 100 or posts an answer to a question posted by the user in accordance with the operation of the store operator who opens the store in the shopping mall.

  The information processing apparatus 100 is a server apparatus that provides content related to a shopping mall. For example, the information processing apparatus 100 provides content that displays a list of questions received from the user. Further, the information processing apparatus 100 determines whether or not the respondent to the question is a legitimate store, and permits the respondent to make a reply based on the determination result. For example, the information processing apparatus 100 refers to whether or not the account transmitted from the respondent is a properly issued account, and determines whether or not the respondent is a regular store.

  Note that the content distributed by the information processing apparatus 100 may include a recommendation frame or an advertisement frame for displaying a recommendation or an advertisement. The content including the recommendation frame and the advertisement frame includes an acquisition command for acquiring a recommendation and an advertisement to be displayed in the frame. For example, in an HTML (HyperText Markup Language) file that forms content, the URL of a server that distributes advertisements and recommendations is described as an acquisition command. In this case, the user terminal 10 receives a recommendation or advertisement from a predetermined server by accessing a URL described in an HTML file or the like.

[3. Configuration of information processing apparatus]
Next, the configuration of the information processing apparatus 100 according to the embodiment will be described with reference to FIG. FIG. 7 is a diagram illustrating a configuration example of the information processing apparatus 100 according to the embodiment. As illustrated in FIG. 7, the information processing apparatus 100 includes a communication unit 110, a storage unit 120, and a control unit 130. The information processing apparatus 100 includes an input unit (for example, a keyboard and a mouse) that receives various operations from an administrator who uses the information processing apparatus 100, and a display unit (for example, a liquid crystal display) that displays various types of information. ).

(About the communication unit 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card). The communication unit 110 is connected to the network N in a wired or wireless manner, and transmits / receives information to / from the user terminal 10 and the store terminal 20 via the network N.

(About the storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory device such as a RAM (Random Access Memory) or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 120 includes a user information storage unit 121, a store information storage unit 122, a question information storage unit 123, and an answer information storage unit 124.

(User information storage unit 121)
The user information storage unit 121 stores information regarding users who use the shopping mall. Here, FIG. 8 illustrates an example of the user information storage unit 121 according to the embodiment. FIG. 8 is a diagram illustrating an example of the user information storage unit 121 according to the embodiment. In the example illustrated in FIG. 8, the user information storage unit 121 includes items such as “user ID”, “account information”, “attribute information”, and “use history”.

  “User ID” indicates identification information for identifying a user. In this specification, identification information as shown in FIG. 8 may be used as a reference symbol. For example, the user identified by the user ID “U01” may be referred to as “user U01”.

  “Account information” indicates user account information issued from the shopping mall to the user. “Attribute information” indicates user attribute information. “Usage history” indicates the usage history of the user in the shopping mall.

  In the example shown in FIG. 8, information of each item such as account information is represented by a concept such as “V01”, but actually, each item has specific information corresponding to each item. Is memorized. For example, in the item of account information, a specific character string indicating a user account, a password corresponding to the account, contents of user registration performed by the user in the shopping mall, and the like are stored. The attribute information items include the user's age, gender, residence, and user rank in the shopping mall (for example, a paid member or a membership type set according to the amount purchased at the shopping mall for the year). Etc. are stored. The usage history items include product information (for example, product name, category, amount, etc.) of the product purchased by the user, product information of the product viewed by the user in the shopping mall, information of the advertisement clicked by the user, user Stores information on stores that are frequently visited.

  That is, in the example of the data illustrated in FIG. 8, the user U01 identified by the user ID “U01” has the account information “V01”, the attribute information “W01”, and the usage history “X01”. It shows that there is.

(About the store information storage unit 122)
The store information storage unit 122 stores information related to a store that opens in a shopping mall. Here, FIG. 9 shows an example of the store information storage unit 122 according to the embodiment. FIG. 9 is a diagram illustrating an example of the store information storage unit 122 according to the embodiment. In the example illustrated in FIG. 9, the store information storage unit 122 stores “store ID”, “store account”, “handled product category”, “product information”, “store evaluation”, “number of answers”, “questioner response”. It has items such as “number”, “number of third-party reactions”, and “answer evaluation”.

  “Store ID” indicates identification information for identifying the store. “Store account” indicates an account issued from the shopping mall side to the store. As shown in FIG. 9, one store may have a plurality of store accounts.

  “Handling product category” indicates a category of products handled by the store. The handling product category may be applied by the store to the shopping mall, or may be assigned by the shopping mall from the product handled by the store. The handling product category is given to each store as a tag indicating the characteristics of the store, for example.

  “Product information” indicates information about the product handled in the store. In the example shown in FIG. 9, the product information is represented by a concept such as “D01”, but in reality, the product information item includes the name, price, and product name of the product uploaded from the store. Specific information such as the category is stored. Further, the product information may include the number of sales of each product, the stock status indicating whether or not the store has stock, and the like.

  “Store evaluation” indicates the evaluation of the store. In the example illustrated in FIG. 9, the store evaluation is represented by, for example, a numerical value of five levels, and the higher the numerical value, the higher the evaluation. Store evaluation is based on, for example, store sales information (sales amount, number of products sold, etc.) and review information from users (user comments on products, points evaluated by users, etc.) Calculated by the information processing apparatus 100.

  “Number of answers” indicates the number of answers made by the store to the question displayed in the content. The “number of questioner responses” indicates the number of responses of the questioner himself / herself to the answers made by the store. “Number of third-party responses” was the response of users other than the questioner or other stores (hereinafter referred to as “third-party”) to the responses made by the store and the interaction with the questioner. Indicates a number.

  “Answer evaluation” indicates an evaluation of the store's answer. In the example shown in FIG. 9, the answer evaluation is indicated by, for example, a numerical value of five levels, and the higher the numerical value, the higher the evaluation. The answer evaluation is performed by the information processing apparatus 100 based on information such as the number of times the store has made an answer, the number of responses of the questioner or the third party, and the evaluation level of the response of the questioner or the third party. Calculated.

  That is, in the example of the data shown in FIG. 9, the store B01 identified by the store ID “B01” has “C01” and “C02” as store accounts, and the handling product category is “Men's fashion, ladies'. "Fashion ..." Further, the product information of the product handled by the store B01 is “D01”, the store evaluation of the store B01 is “3.9”, the number of responses by the store B01 is “125”, and the response of the questioner to the response The number is “89”, the number of third-party reactions is “200”, and the answer evaluation of the store B01 is “4.1”.

  Although illustration in FIG. 9 is omitted, the store information storage unit 122 may further store various information. For example, the store information storage unit 122 may store the scale of the store, the category of the products handled by the store, the attributes of the users that are mainly targeted by the store, and the like. For example, the scale of the store is set from the service side (for example, the shopping mall side where the store opens) according to the capital, the number of products handled, and the like. In addition, the attributes of users that are mainly targeted by the store for sale indicate the main customer segments assumed by the store, for example, for men, women, young people, and elderly people. Note that the attribute of the user who is the main target of the store being sold by the store may be automatically set by the information processing apparatus 100 based on the product category or the like, or may be set by the store itself.

  The product information may include user attribute information targeted by the product, image data obtained by capturing the product, and the like. The product information may include an identifier for uniquely identifying the product. For example, the identifier may be a business code given by a state or a highly public organization, or a product code that can identify “which product created by which business” (for example, JAN code (Japanese in Japan) Article Number) may be known). Further, the identifier may be identification information that the shopping mall uniquely assigns to each product.

(About the question information storage unit 123)
The question information storage unit 123 stores information related to questions posted by the user. Here, FIG. 10 shows an example of the question information storage unit 123 according to the embodiment. FIG. 10 is a diagram illustrating an example of the question information storage unit 123 according to the embodiment. In the example illustrated in FIG. 10, the question information storage unit 123 includes items such as “question ID”, “questioner ID”, “category”, “question content”, and “answer deadline”.

  “Question ID” indicates identification information for identifying a question. “Questioner ID” indicates identification information for identifying the questioner. The questioner ID is common to the user ID. “Category” indicates a product category designated in the question.

  “Question content” indicates the specific content of the question. In the example shown in FIG. 10, the question content is indicated by a concept such as “G01”, but in reality, the question content items include the date and time when the question was posted, the title of the question, Information such as specific details of the question and the amount specified by the questioner is stored. “Response deadline” indicates the deadline for answering a question. When the answer deadline is not specified by the user, the information processing apparatus 100 may set a predetermined deadline (for example, one week after the question is posted) as the answer deadline.

  That is, in the example of the data shown in FIG. 10, the question Q01 identified by the question ID “Q01” is a question posted by the questioner (user) U01 identified by the questioner ID “U01”. The category is “Men's Fashion”, the specific question content is “G01”, and the response deadline is “December 15, 2017”.

(About the answer information storage unit 124)
The answer information storage unit 124 stores information related to answers to questions. Here, FIG. 11 shows an example of the answer information storage unit 124 according to the embodiment. FIG. 11 is a diagram illustrating an example of the answer information storage unit 124 according to the embodiment. In the example illustrated in FIG. 11, the answer information storage unit 124 includes “answer ID”, “respondent ID”, “question ID”, “answer content”, “recommended product”, “response from the questioner”, “ “Reaction from a third party”.

  “Answer ID” indicates identification information for identifying an answer. “Respondent ID” indicates identification information for identifying a respondent. The respondent ID is assumed to be common with the store account of the store. “Question ID” is identification information for identifying an answer, and corresponds to the same item shown in FIG.

  “Response content” indicates the specific content of the question. In the example shown in FIG. 11, the response content is represented by a concept such as “J01”, but actually, the response content item identifies the date and time when the response was posted and the respondent. Specific information such as identification information and a message input by the respondent is stored.

  “Recommended product” indicates information of a product recommended by the respondent. In the example shown in FIG. 11, the recommended product is indicated by a concept such as “K01”, but actually, the item of the recommended product includes a specific product name, information for specifying the product, The link (for example, URL) to the purchase page of the product is stored. Further, a plurality of recommended products may exist for one answer.

  The “response from the questioner” indicates information regarding the response of the questioner to the answer. In the example shown in FIG. 11, the response from the questioner is represented by a concept such as “L01”. In fact, whether or not a response is obtained from the questioner is included in the item of the response from the questioner. Or the type of button (for example, button 84, button 86, or button 88 shown in FIG. 5) selected by the user to indicate a response, the content of the reply input by the questioner, or the like is stored. The Further, the response item from the questioner may include the content of the answerer further responding to the reply from the questioner.

  “Reaction from a third party” indicates information regarding a third party's response to an answer. In the example shown in FIG. 11, a reaction from a third party is indicated by a concept such as “M01”. Information indicating whether or not it has been received, the number of responses obtained from a third party, and the type of button selected by the third party to indicate the reaction (for example, the button 84, button 86, or button 88 shown in FIG. 5). Etc.) is stored. Note that the information processing apparatus 100 is configured so that only the questioner can perform a response to an answer in order to prevent inappropriate responses from being frequently transmitted from a third party. You may go. In this case, no information is stored in the item of reaction from a third party.

  That is, in the example of the data shown in FIG. 11, the answer H01 identified by the answer ID “H01” is the answer posted by the respondent (store account) C01 identified by the respondent ID “C01”. The answer indicates that the answer is made to the question ID “Q01”. The answer content of answer H01 is “J01”, the recommended product recommended from the store in answer H01 is “K01”, and the response from the questioner to this answer is “L01”. This indicates that the reaction is “M01”.

(About the control unit 130)
The control unit 130 is a controller, for example, various programs (information processing program programs) stored in a storage device inside the information processing apparatus 100 by a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like. (Corresponding to an example) is implemented by using the RAM as a work area. The control unit 130 is a controller, and is realized by an integrated circuit such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA).

  As illustrated in FIG. 7, the control unit 130 includes a first reception unit 131, a generation unit 132, a notification unit 133, a provision unit 134, a determination unit 135, a permission unit 136, and a second reception unit 137. And implements or executes the functions and operations of information processing described below. Note that the internal configuration of the control unit 130 is not limited to the configuration illustrated in FIG. 7, and may be another configuration as long as the information processing described below is performed. Further, the connection relationship between the processing units included in the control unit 130 is not limited to the connection relationship illustrated in FIG. 7, and may be another connection relationship.

(About the first reception unit 131)
The 1st reception part 131 receives various information. For example, the first reception unit 131 receives a content acquisition request from the user terminal 10. Specifically, the first accepting unit 131 accepts an HTTP (HyperText Transfer Protocol) request as a content acquisition request for a shopping mall. In addition, the 1st reception part 131 receives the information regarding a user from a user, or the information regarding a store from the store which opens a store, when using a shopping mall.

  Moreover, the 1st reception part 131 receives a question from the user who uses a shopping mall. For example, the 1st reception part 131 receives the question regarding the goods which the user is looking for via the content (For example, the bulletin board which receives the question regarding a search thing) which concerns on a shopping mall. As illustrated in FIG. 2, the question includes a content that is a heading (title) indicating an outline of the search object and a detailed content of the search object that is arbitrarily input by the user.

  Moreover, the 1st reception part 131 receives the question in which the conditions of the budget regarding goods were designated. Moreover, the 1st reception part 131 receives the question in which the category of the goods handled by a shopping mall was designated. Moreover, the 1st reception part 131 may receive the question by which the reply time limit was designated.

  The first reception unit 131 stores the received information in the storage unit 120. In addition, the 1st reception part 131 may receive not only information from the user terminal 10 and the store terminal 20, but various information via input operation by the administrator of a shopping mall etc., for example.

(About the generator 132)
The generation unit 132 generates various contents. For example, the generation unit 132 generates content that displays a list of questions received by the first reception unit 131 (for example, bulletin board content that displays a list of questions related to the search object). The content generation includes updating the content when a new question is received by the first receiving unit 131 or when an answer to the question is received.

(About the notification unit 133)
The notification unit 133 notifies various information. For example, the notification unit 133 notifies the store that opens in the shopping mall that the question has been received from the user based on the content of the question received by the first reception unit 131.

  For example, the notification unit 133 includes at least one of the question title or the text indicating the detailed content of the question, the category of the product related to the question, and the price of the product related to the question as the content of the question received by the first receiving unit 131. To the store.

  Further, when an answer is posted from the store, the notification unit 133 may notify the user who has made the question that the answer has been posted. Further, when a reply is made from the user to the answer, the notification unit 133 may further notify the store that made the reply that the reply has been made.

  Note that the notification performed by the notification unit 133 may be in any form. For example, the notification unit 133 may perform notification in any manner, such as e-mail, push notification, or displaying notification content on a dedicated page for a user or store account.

(About the providing unit 134)
The providing unit 134 provides content in which the questions received by the first receiving unit 131 are displayed as a list. Specifically, the providing unit 134 provides content that is generated by the generating unit 132 and displays a list of questions (for example, bulletin board content that displays a list of questions related to a search object).

  The providing unit 134 displays a list of a plurality of questions received by the first receiving unit 131 and provides content in a mode in which the question answered by the respondent can be arbitrarily selected. That is, such content may be provided in a form that can be accessed not only by the questioner and the respondent, but also by any user or store.

  Further, the providing unit 134 provides content in which a question and an answer to the question, the answer including a product specified based on the link embedded by the respondent, are displayed in a list. Thereby, the user who made the question can confirm the product being searched for on the contents together with the answer.

  In addition, when a question specifying a budget condition for a product is received, the providing unit 134 may provide content in which only products that satisfy the budget condition are displayed as a list. For example, the providing unit 134 compares the price of the product acquired when the content is displayed on the user terminal 10 with the budget specified in the question, and if the price of the product does not match the budget, You may make it provide the content which has not displayed the goods. Thereby, the provision part 134 can prevent the situation where a user orders the goods largely deviated from the budget.

  Further, when a question specifying a product category is received, the providing unit 134 may provide content in which only products satisfying the category are displayed in a list. Thereby, the provision part 134 can prevent the situation where a user will order the goods different from the category which the user designated.

  In addition, when a predetermined user accesses the content, the providing unit 134 provides the content in which the current price or the stock status at the time of the access for the product specified based on the link embedded by the respondent is displayed. It may be. For example, when the content is displayed on the user terminal 10 or the store terminal 20, the providing unit 134 provides content such that an API for acquiring product information from a product link destination is executed. Thereby, the providing unit 134 can provide content in which real-time product information is displayed.

  The providing unit 134 may provide content in which the display order for displaying a plurality of answers is adjusted based on the evaluation of the respondent in the shopping mall when a plurality of answers are made to the question. . When answers are made from multiple stores to a question, it may be difficult for the user to determine which answers are useful. In this case, the providing unit 134 gives priority to the answers of the stores that are supposed to provide useful information by providing content that preferentially displays the stores with high store evaluation and response evaluation shown in FIG. Can be presented to the user.

  The providing unit 134 provides the content in which the user's response to the answer is displayed in a form that can be browsed by a user other than the user who performed the response and a store other than the store that performed the response. Also good. That is, the providing unit 134 can provide content that can be useful information provision by releasing the exchange on the bulletin board other than the user who actually asked the question and the store where the answer was given. .

  In addition, when the answer to the question is made by a person who is specified by any of a plurality of accounts, the providing unit 134 may provide content in which information that can specify the respondent is displayed. Specifically, the providing unit 134 not only presents the name of the store as an answerer, but also presents a store account or a name set for the store account (for example, a nickname that identifies an individual in charge of the store). May be.

  As shown in FIG. 9, a store can have multiple store accounts. In this case, the store may cause a store employee to be in charge of each store account and give an answer. As a result, the user can interact with the person in charge as an individual rather than to the store on the content, so it is assumed that the user writes information on the bulletin board more closely and actively responds. Is done. As a result, on the content, exchange of information between the store and the user becomes active, and more useful information can be accumulated.

  In addition, when the providing unit 134 receives information indicating that the user who posted the question has purchased the product presented by the respondent, the providing unit 134 displays content indicating information indicating that the user has purchased the product. You may provide in the aspect which can browse users other than a user, and stores other than the store which performed an answer. Accordingly, the providing unit 134 can provide useful information such as what kind of product the user has purchased and what kind of product has been purchased to other users and stores.

(About determination unit 135)
The determination unit 135 determines whether or not an answerer who answers the question via the content provided by the providing unit 134 is a store that opens in a shopping mall.

  For example, the determination unit 135 determines whether or not the respondent is a store that opens a store in a shopping mall based on whether or not the store account transmitted from the respondent is properly issued. In other words, the determination unit 135 may determine that the store terminal 20 that has made the login request is an authorized store when a login request is made for content on the shopping mall using the authorized store account. .

  Note that the determination unit 135 may determine whether the respondent is a person specified by any of a plurality of accounts of a store that opens in a shopping mall. As shown in FIG. 9, a store may have multiple store accounts. Therefore, the determination unit 135 may determine that the person who transmitted the store account is a legitimate respondent if the transmitted store account matches any of a plurality of accounts issued to the legitimate store. .

  The determination unit 135 may determine the consistency between the question and the store. As an example, when the determination unit 135 receives a question in which a product category is specified, whether or not the respondent who intends to answer the question is a store associated with the category specified in the question. May be determined. Specifically, the determination unit 135 refers to the store information storage unit 122 and the like to determine whether the store is a store that handles products in the category specified in the question. The permission unit 136 to be described later does not need to permit the answer by the store when the category does not match. Thereby, the determination unit 135 can restrict inappropriate writing from the store so as to recommend the user's own product unrelated to the question.

(About the permission unit 136)
When the determination unit 135 determines that the respondent is a store that opens a store in the shopping mall, the permission unit 136 permits the answerer to receive an answer to the question.

  For example, if it is determined that the respondent is a store that opens in a shopping mall, the permission unit 136 performs a setting to enable a link for the respondent to answer a question on the content. . Then, the permission unit 136 provides the answerer (that is, the store terminal 20) with an answer input screen 70 as shown in FIG. 4, for example.

  Note that the permission unit 136 may permit only answers from a store that matches the contents of the question. For example, when the determination unit 135 determines that the respondent is a store associated with the category specified in the question, the permission unit 136 allows the answerer to accept an answer to the question. Also good. As a result, the permission unit 136 can restrict inappropriate writing from the store, such as recommending the user's own product that is not related to the question.

  In addition, when the information indicating that the user has purchased the product presented by the respondent is received, the permission unit 136 may not permit the subsequent response to the question. That is, the permission unit 136 can prevent unnecessary writing from being performed by not permitting an answer to a user who has achieved the purpose of purchasing a product.

(About the second reception unit 137)
The second reception unit 137 receives a response to the answer from the user who posted the question after an answer is made from the respondent to the question. For example, the second reception unit 137 receives the type of button (for example, the button 84, the button 86, or the button 88 shown in FIG. 5) selected by the user to indicate a reaction. The second reception unit 137 receives a reply message or the like input by the user in response to the answer.

  In addition, when the second reception unit 137 receives a response to the answer from the user who posted the question, the second reception unit 137 generates an evaluation value for the respondent based on the response and is displayed on the content together with the answerer. It may be calculated. For example, the second reception unit 137 sets the score set in advance for the button 84, the button 86, the button 88, etc. shown in FIG. 5, the number of responses to the answer, the number of recommended products purchased, etc. Based on this, the evaluation value for the store is calculated. Specifically, the second reception unit 137 calculates the score stored in the answer evaluation item illustrated in FIG. 9.

  In addition, the second reception unit 137 receives a response to an answer from a user (third party) other than the user who posted the question, and evaluates the respondent based on a reaction from a user other than the user who posted the question. An evaluation value that is a value and is displayed in the content together with the respondent may be calculated. That is, the 2nd reception part 137 may evaluate a respondent based not only on the reply from a questioner but on the reaction from the other user who browsed the exchange, and another store.

  The second reception unit 137 receives a reaction including a message to the respondent from the user who posted the question, and performs a reaction by a method of selecting a preset evaluation content from a user other than the user who posted the question. You may make it accept. That is, the 2nd reception part 137 may limit the user who can reply a message with respect to an answer only to a questioner. Thereby, the 2nd reception part 137 can prevent the improper situation that an irrelevant user's writing is scattered.

  Moreover, the 2nd reception part 137 may receive the information which shows that the user who contributed the question purchased the goods which the respondent presented. For example, the second reception unit 137 displays a button describing the contents of “Purchase!” On the content together with the “Like!” Button 86 shown in FIG. 5, and based on the response to the button, You may receive the information which shows that the said user purchased goods. In addition, the second reception unit 137 receives information indicating that the user has purchased the product based on a process of performing morphological analysis on the message described by the user and estimating whether or not the user has purchased the product. Also good. Further, even if the user does not respond, the second reception unit 137 may determine whether or not the user has purchased the product with reference to a purchase history in the shopping mall or the like.

[4. Processing procedure)
Next, a processing procedure performed by the information processing apparatus 100 according to the embodiment will be described with reference to FIGS. 12, 13, and 14. First, a processing procedure until the information processing apparatus 100 provides content to the store will be described with reference to FIG. FIG. 12 is a flowchart (1) illustrating a processing procedure according to the embodiment.

  As illustrated in FIG. 12, the information processing apparatus 100 determines whether a question has been received from the user (step S101). When the question is not received from the user (step S101; No), the information processing apparatus 100 waits until the question is received.

  On the other hand, when a question is received from the user (step S101; Yes), the information processing apparatus 100 generates content with the question added (step S102). Then, the information processing apparatus 100 notifies the store that a question has been made by the user (step S103).

  Thereafter, the information processing apparatus 100 determines whether or not a content provision request has been received from the store (step S104). When a request for providing content is not received from the store (step S104; No), the information processing apparatus 100 waits until a request is received.

  On the other hand, when a request for providing content is received from the store (step S104; Yes), the information processing apparatus 100 provides the store with the content on which the question is displayed as a list (step S105).

  Next, a procedure of processing in which the information processing apparatus 100 receives an answer will be described with reference to FIG. FIG. 13 is a flowchart (2) illustrating a processing procedure according to the embodiment.

  As illustrated in FIG. 13, the information processing apparatus 100 determines whether a request for answering has been received from the respondent (step S <b> 201). If a request for replying has not been received (step S201; No), the information processing apparatus 100 waits until a request is received.

  On the other hand, when a request for replying is received (step S201; Yes), the information processing apparatus 100 determines whether the respondent is a legitimate store (step S202). When it is determined that the respondent is not a legitimate store (step S202; No), the information processing apparatus 100 does not permit the respondent to reply (step S204), and accepts a request from another respondent. Wait until.

  On the other hand, when it is determined that the respondent is a legitimate store (step S202; Yes), the information processing apparatus 100 permits the respondent to reply (step S203). The information processing apparatus 100 receives an answer from the respondent (step S205).

  When receiving an answer from the respondent, the information processing apparatus 100 generates (updates) content reflecting the answer (step S206). Then, the information processing apparatus 100 notifies the questioner that the answer has been made (step S207).

  Next, the procedure of a process in which the information processing apparatus 100 receives a response to an answer will be described with reference to FIG. FIG. 14 is a flowchart (3) illustrating a processing procedure according to the embodiment.

  As illustrated in FIG. 14, the information processing apparatus 100 determines whether a content provision request has been received from a user (step S <b> 301). When the request for providing content is not received (step S301; No), the information processing apparatus 100 waits until the request is received.

  On the other hand, when the request for content provision is received (step S301; Yes), the information processing apparatus 100 provides the user with the content including the answer (step S302). Thereafter, the information processing apparatus 100 determines whether or not a reply (reaction) to the answer has been received (step S303). When a reply to the answer has not been received (step S303; No), the information processing apparatus 100 waits until a reply is received.

  On the other hand, when a reply to the answer is accepted (step S303; Yes), the information processing apparatus 100 determines whether or not the person who makes the reply is the questioner himself (step S304). When the person who makes the reply is the questioner himself (step S304; Yes), the information processing apparatus 100 accepts a reply from the questioner including a message or the like (step S305).

  When the person who makes the reply is not the questioner himself (Step S304; No), the information processing apparatus 100 accepts a third party reaction by selecting a button or the like (Step S306). Then, the information processing apparatus 100 calculates an evaluation for the respondent based on the received reply (reaction) (step S307).

[5. (Modification)
The information processing apparatus 100 described above may be implemented in various different forms other than the above embodiment. Therefore, in the following, another embodiment of the information processing apparatus 100 will be described.

[5-1. (Adjusting the display order of questions)
In the above embodiment, the information processing apparatus 100 has shown an example in which content that displays a list of questions received from the user is provided to a store or the like. Here, the information processing apparatus 100 may provide content in which the display order of the questions is adjusted based on a predetermined condition.

  For example, the information processing apparatus 100 receives information about a reward presented by the user together with a question. And the information processing apparatus 100 may provide the content in which the display order of the user's questions is adjusted based on the information related to the reward presented by the user.

  Generally, in a content such as a bulletin board, the higher the order of display, the higher the possibility of obtaining an answer. For this reason, the user can present some reward together with the question. For example, the user presents an amount as a reward for a respondent who made an answer, points used in a shopping mall, and the like.

  Then, the information processing apparatus 100 generates content based on the amount of reward presented by the user (for example, the amount of points presented by the user) so that the question made by the user is preferentially displayed. May be. Thereby, the user can increase the possibility of obtaining an answer.

  Note that the information processing apparatus 100 may adjust the display order of the questions based on, for example, the user rank (whether or not the user is a paying member) in the shopping mall of the user, not limited to the reward.

[5-2. service〕
In the above-described embodiment, an example in which the information processing apparatus 100 performs processing related to the question on the bulletin board related to the search object in the shopping mall has been described. However, the use of the information processing according to the embodiment is not limited to the search object. For example, the information processing apparatus 100 may provide content related to a bulletin board for finding out how to use a product purchased by the user. The information processing apparatus 100 may apply the information processing according to the embodiment in a service other than the shopping mall. For example, the information processing apparatus 100 may execute the information processing according to the embodiment in an auction service, a bulletin board regarding a restaurant or a travel reservation service, or the like.

[5-3. (Medium)
In the said embodiment, the website etc. were mentioned as an example as content which concerns on a shopping mall, for example. However, the content is not limited to the website, and may be content to be displayed by a smartphone dedicated application, for example.

[5-4. Learning)
The information processing apparatus 100 may perform learning based on the text of the question and the text data described in the detailed content of the question, and may extract a store that performs notification based on the learning result.

  For example, the information processing apparatus 100 performs morphological analysis on a question headline or detailed content, and extracts a feature amount of the question. Then, the information processing apparatus 100 extracts a store having an attribute close to the feature amount of the question. Specifically, the information processing apparatus 100 determines the name of the search object (product) intended by the question, the category of the search object, and the like based on the extracted feature amount. Then, the information processing apparatus 100 extracts a store that handles a search object intended by the question, and notifies the extracted store that the question has been made. Thereby, the information processing apparatus 100 can notify a store suitable as an answerer to the question. Note that various known techniques may be used for the learning process.

[5-5. Posting answers
When the store posts the product information together with the answer, the information processing apparatus 100 may determine whether to permit posting based on the product information of the product.

  For example, the information processing apparatus 100 may determine whether or not to permit posting based on the inventory status of products to be posted by the store. Specifically, when an answer is posted from the store, the information processing apparatus 100 acquires linked product information pasted on the answer and refers to the inventory status. Then, the information processing apparatus 100 accepts the answer when the product is in stock or is scheduled to arrive within a predetermined period. In other words, the information processing apparatus 100 may not permit the posting of the product information when the information processing apparatus 100 has no inventory of products to be posted by the store and there is no plan to receive the products. Thereby, the information processing apparatus 100 can prevent a product that the user cannot actually purchase, a false product, or the like from being posted on the content.

[5-6. (Remuneration to respondents)
The information processing apparatus 100 may give a reward to a store that has made a useful answer. For example, the user may purchase a product from a store other than the store that presented the answer or purchase a product similar to the presented product with reference to the answer from the store. In this case, the store that made the answer cannot obtain any profit by presenting the product. For this reason, the information processing apparatus 100 indicates that the user responds to the response (for example, the user returns a message such as “Helpful”, or selects the “Like” button). If the purchase of similar products by the user can be tracked, a reward may be given to the store that made the reply. As a result, the information processing apparatus 100 can prevent the store from reducing the willingness to answer.

  In addition, the store may recommend products of other companies as well as products provided by the store in response. In this case, the store can obtain a reward by an act of recommending a product of another company (a so-called affiliate).

[5-7. Lead to content)
The information processing apparatus 100 may post a link to content related to the search bulletin board as described above on the product search result page of the shopping mall. As a result, the information processing apparatus 100 can make a lead to the content related to the bulletin board for a user who has not been able to find a product through a normal search.

[6. Hardware configuration)
The information processing apparatus 100, the user terminal 10, and the store terminal 20 according to the above-described embodiments are realized by a computer 1000 configured as shown in FIG. 15, for example. Hereinafter, the information processing apparatus 100 will be described as an example. FIG. 15 is a hardware configuration diagram illustrating an example of a computer 1000 that implements the functions of the information processing apparatus 100. The computer 1000 includes a CPU 1100, a RAM 1200, a ROM (Read Only Memory) 1300, an HDD (Hard Disk Drive) 1400, a communication interface (I / F) 1500, an input / output interface (I / F) 1600, and a media interface (I / F). ) 1700.

  The CPU 1100 operates based on a program stored in the ROM 1300 or the HDD 1400 and controls each unit. The ROM 1300 stores a boot program executed by the CPU 1100 when the computer 1000 is started up, a program depending on the hardware of the computer 1000, and the like.

  The HDD 1400 stores a program executed by the CPU 1100, data used by the program, and the like. The communication interface 1500 receives data from other devices via the communication network 500 (corresponding to the network N shown in FIG. 6), sends the data to the CPU 1100, and transmits the data generated by the CPU 1100 to the other devices via the communication network 500. Send to device.

  The CPU 1100 controls an output device such as a display and a printer and an input device such as a keyboard and a mouse via the input / output interface 1600. The CPU 1100 acquires data from the input device via the input / output interface 1600. Further, the CPU 1100 outputs the data generated via the input / output interface 1600 to the output device.

  The media interface 1700 reads a program or data stored in the recording medium 1800 and provides it to the CPU 1100 via the RAM 1200. The CPU 1100 loads such a program from the recording medium 1800 onto the RAM 1200 via the media interface 1700, and executes the loaded program. The recording medium 1800 is, for example, an optical recording medium such as a DVD (Digital Versatile Disc) or PD (Phase change rewritable disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. Etc.

  For example, when the computer 1000 functions as the information processing apparatus 100 according to the embodiment, the CPU 1100 of the computer 1000 implements the function of the control unit 130 by executing a program loaded on the RAM 1200. The HDD 1400 stores data in the storage unit 120. The CPU 1100 of the computer 1000 reads these programs from the recording medium 1800 and executes them, but as another example, these programs may be acquired from other devices via the communication network 500.

[7. Others]
In addition, among the processes described in the above embodiment, all or part of the processes described as being automatically performed can be performed manually, or the processes described as being performed manually can be performed. All or a part can be automatically performed by a known method. In addition, the processing procedures, specific names, and information including various data and parameters shown in the document and drawings can be arbitrarily changed unless otherwise specified. For example, the various types of information illustrated in each drawing is not limited to the illustrated information.

  Further, each component of each illustrated apparatus is functionally conceptual, and does not necessarily need to be physically configured as illustrated. In other words, the specific form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed or arbitrarily distributed in arbitrary units according to various loads or usage conditions. Can be integrated and configured. For example, the first reception unit 131 and the second reception unit 137 illustrated in FIG. 7 may be integrated. Further, for example, information stored in the storage unit 120 may be stored in a predetermined storage device provided outside via the network N.

  In the above-described embodiment, the information processing apparatus 100 receives a question, provides a content, provides a content, determines a respondent's legitimacy, and permits an answer. An example of performing is shown. However, the information processing apparatus 100 described above may be separated into a reception apparatus that performs reception processing, a provision apparatus that performs provision processing, a determination apparatus that performs determination processing, and a permission apparatus that performs permission processing. And the process by said information processing apparatus 100 is implement | achieved by the information processing system 1 which has a reception apparatus, a provision apparatus, a determination apparatus, and a permission apparatus.

  In addition, the above-described embodiments and modifications can be combined as appropriate within a range that does not contradict processing contents.

[8. effect〕
As described above, the information processing apparatus 100 according to the embodiment includes the first reception unit 131, the providing unit 134, the determination unit 135, and the permission unit 136. The 1st reception part 131 receives a question from the user who uses a shopping mall. The providing unit 134 provides content in which the questions received by the first receiving unit 131 are displayed as a list. The determination unit 135 determines whether or not an answerer who answers the question via the content provided by the providing unit 134 is a store that opens in a shopping mall. When the determination unit 135 determines that the respondent is a store that opens a store in the shopping mall, the permission unit 136 permits the answerer to receive an answer to the question.

  As described above, the information processing apparatus 100 according to the embodiment provides a reliable answer by allowing only a store as an answerer while providing content in a form like a bulletin board in which questions are displayed in a list. Can be provided to the user. Thereby, the information processing apparatus 100 can provide the user with an appropriate answer to the user's question.

  In addition, the providing unit 134 displays a list of a plurality of questions accepted by the first accepting unit 131, and provides content in a mode in which the question answered by the respondent can be arbitrarily selected.

  As described above, the information processing apparatus 100 according to the embodiment actively accepts an answer from the store by providing the store with content in a form like a bulletin board on which a plurality of questions are displayed in a list. Thereby, the information processing apparatus 100 can avoid an unfavorable situation that frequently occurs on a general bulletin board, in which no answer is made to the question.

  Further, the providing unit 134 provides content in which a question and an answer to the question, the answer including a product specified based on the link embedded by the respondent, are displayed in a list.

  As described above, the information processing apparatus 100 according to the embodiment provides, for example, a link to a product page in a shopping mall as an answer from the store. Thereby, since the information processing apparatus 100 can make a user easily access the goods which are looking for, usability can be improved.

  Moreover, the 1st reception part 131 receives the question in which the conditions of the budget regarding goods were designated. The providing unit 134 provides content in which only products that satisfy the budget condition are displayed as a list.

  As described above, the information processing apparatus 100 according to the embodiment may compare the price of the replied product with the budget specified by the question and display only the product that matches the budget. Thereby, the information processing apparatus 100 can prevent a situation in which the user orders a product that is greatly deviated from the budget.

  Moreover, the 1st reception part 131 receives the question in which the category of the goods handled by a shopping mall was designated. The providing unit 134 provides content in which only products satisfying the category are displayed as a list.

  As described above, the information processing apparatus 100 according to the embodiment may compare the category of the answered product with the category specified by the question and display only the products that match the specified category. As a result, the information processing apparatus 100 can prevent the user from ordering a product that does not match the product desired by the user or a large number of unrelated products being presented on the bulletin board.

  In addition, when a predetermined user accesses the content, the providing unit 134 provides the content in which the current price or the stock status at the time of the access for the product specified based on the link embedded by the respondent is displayed.

  As described above, the information processing apparatus 100 according to the embodiment may provide content that executes a process of acquiring product information at a timing when the content is displayed. Accordingly, the information processing apparatus 100 can prevent erroneous information from being transmitted to the user.

  In addition, the permission unit 136 refers to the stock status of the product specified based on the link embedded by the respondent, and accepts an answer including only the product in stock or the product scheduled to be received. .

  As described above, the information processing apparatus 100 according to the embodiment accepts the product information recommended by the store with reference to the inventory status, and thereby the product that cannot be actually purchased by the user, the false product, or the like is posted on the content. Can be prevented.

  In addition, when a plurality of answers are made to the question, the providing unit 134 provides content in which the display order for displaying the plurality of answers is adjusted based on the evaluation of the respondent in the shopping mall.

  As described above, the information processing apparatus 100 according to the embodiment preferentially selects the answers from the store that is supposed to provide useful information by adjusting the display order of the answers based on the evaluation of the respondent (store). It can be presented to the user.

  Moreover, the 1st reception part 131 receives the question in which the category of the goods handled by a shopping mall was designated. The determination unit 135 determines whether the respondent is a store associated with the category specified in the question. When the determination unit 135 determines that the respondent is a store associated with the category specified in the question, the permission unit 136 permits the answer to the question from the respondent to be accepted.

  As described above, the information processing apparatus 100 according to the embodiment may limit the respondents based on the category of the product specified by the question. Thereby, the information processing apparatus 100 can restrict inappropriate writing from the store so as to recommend the user's own product unrelated to the question.

  In addition, the information processing apparatus 100 according to the embodiment further includes a second reception unit 137 that receives a response to the answer from the user who posted the question after an answer is made from the respondent to the question.

  As described above, the information processing apparatus 100 according to the embodiment can obtain feedback as to whether or not the answer is appropriate by receiving a response from the questioner.

  In addition, the providing unit 134 can view the content in which the response received by the second receiving unit 137 is displayed by a user other than the user who performed the reaction and a store other than the store that performed the response. provide.

  As described above, the information processing apparatus 100 according to the embodiment may publish content including a response to an answer to other users and stores. As a result, the information processing apparatus 100 can widely provide information not only to the questioner and the respondent but also to various users.

  In addition, when the second reception unit 137 receives a response to the answer from the user who posted the question, the second reception unit 137 is an evaluation value for the respondent based on the response and is displayed in the content together with the answerer Is calculated.

  Thus, the information processing apparatus 100 according to the embodiment may evaluate the store based on the user's reaction. Thereby, the information processing apparatus 100 can give the store motivation to actively make a useful answer.

  The second reception unit 137 receives a response to a response from a user other than the user who posted the question, and is an evaluation value for the respondent based on a response from a user other than the user who posted the question. The evaluation value displayed together with the respondent is calculated.

  Thus, the information processing apparatus 100 according to the embodiment may calculate the evaluation value based on a third party reaction. Thereby, the information processing apparatus 100 can evaluate the answer by the store from more various viewpoints.

  In addition, the second reception unit 137 receives a reaction including a message to the respondent from the user who posted the question, and performs a reaction by a method of selecting a preset evaluation content from a user other than the user who posted the question. Accept.

  As described above, the information processing apparatus 100 according to the embodiment may receive a message from a questioner, while receiving a reaction from a third party by a simple method. Thereby, the information processing apparatus 100 can prevent writing or the like from unrelated users with respect to the content.

  Moreover, the 2nd reception part 137 receives the information which shows that the user who contributed the question purchased the goods which the respondent presented. The providing unit 134 displays content indicating that the user has purchased the product presented by the respondent by the second accepting unit 137, other than the user who performed the reaction and the store other than the store that performed the response In a manner that can be browsed.

  As described above, the information processing apparatus 100 according to the embodiment may provide information indicating that a product is actually purchased. Thereby, the information processing apparatus 100 can provide useful information such as what kind of product is purchased from the user under what kind of exchange to other stores and the like.

  Moreover, the 2nd reception part 137 receives the information which shows that the user who contributed the question purchased the goods which the respondent presented. When the information indicating that the user has purchased the product presented by the respondent is received by the second reception unit 137, the permission unit 136 does not permit the subsequent response to the question.

  As described above, the information processing apparatus 100 according to the embodiment can prevent an unnecessary writing from being performed by not permitting an answer to a user (question) that has achieved the purpose of purchasing a product.

  Further, the determination unit 135 determines whether or not the respondent is specified by any of a plurality of accounts of a store that opens in the shopping mall. The permission unit 136 permits the answerer to accept an answer to the question from the answerer when it is determined that the answerer is specified by any of a plurality of accounts of the store that opens in the shopping mall. .

  As described above, the information processing apparatus 100 according to the embodiment may use any store account of the store for authentication. Thereby, the information processing apparatus 100 can make an answer without any trouble even when the store has a plurality of person in charge of answers.

  In addition, when the answer to the question is made by a person identified by any of a plurality of accounts, the providing unit 134 provides content in which information that can identify the respondent is displayed.

  As described above, the information processing apparatus 100 according to the embodiment may provide content capable of displaying names of persons in charge associated with a plurality of store accounts of a store. As a result, the information processing apparatus 100 can provide content as a place for more personal communication, and can therefore encourage active writing by users and stores.

  Further, the information processing apparatus 100 according to the embodiment notifies the store that opens in the shopping mall that the question has been received from the user based on the content of the question received by the first receiving unit 131. A notification unit 133 is further included.

  In this way, the information processing apparatus 100 according to the embodiment notifies the store that a question has been made, so that the store does not miss the opportunity for an answer, or prompts the store to make an answer. be able to.

  The notification unit 133 also includes at least one of the question title or the text indicating the detailed content of the question, the category of the product related to the question, and the price of the product related to the question as the content of the question received by the first receiving unit 131. To the store.

  As described above, the information processing apparatus 100 according to the embodiment can prompt a reply from a store suitable as a respondent by notifying the content of the question.

  Moreover, the 1st reception part 131 receives the information regarding the reward which a user presents with a question. The providing unit 134 provides content in which the display order of the user's questions is adjusted based on information related to the reward presented by the user.

  As described above, the information processing apparatus 100 according to the embodiment satisfies the user's desire to positively obtain an answer by providing content that displays a question based on the reward presented by the user, and provides an answer. Motivate the store to do.

  The embodiment of the present application has been described in detail with reference to the drawings. However, this is an exemplification, and various modifications and improvements are made based on the knowledge of those skilled in the art including the aspects described in the column of the disclosure of the invention. The present invention can be implemented in other forms.

  In addition, the “section (module, unit)” described above can be read as “means” or “circuit”. For example, the determination unit can be read as determination means or a determination circuit.

DESCRIPTION OF SYMBOLS 1 Information processing system 10 User terminal 20 Store terminal 100 Information processing apparatus 110 Communication part 120 Storage part 121 User information storage part 122 Store information storage part 123 Question information storage part 124 Answer information storage part 130 Control part 131 1st reception part 132 Generation | occurrence | production Unit 133 notifying unit 134 providing unit 135 determining unit 136 permitting unit 137 second receiving unit

Claims (25)

A first reception unit that receives a question from a user using a shopping mall;
Providing a list of questions received by the first reception unit and answers to the question including answers identified based on a link embedded by the respondent who posted the answer A providing department to
The respondent to answer to the questions via the content provided by the providing section includes a judging section that judges whether a store that opened in the shopping mall,
When the determination unit determines that the respondent is a store that opens a store in the shopping mall, a permission unit that allows an answer to the question to be accepted from the respondent;
Equipped with a,
The first reception unit
Accept the question with the budget terms for the product,
The providing unit includes:
Providing the content in which only products that meet the budget requirements are listed;
An information processing apparatus characterized by that. A first reception unit that receives a question from a user using a shopping mall;
Providing a list of questions received by the first reception unit and answers to the question including answers identified based on a link embedded by the respondent who posted the answer A providing department to
A determination unit that determines whether the respondent who answers the question via the content provided by the providing unit is a store that opens a store in the shopping mall;
When the determination unit determines that the respondent is a store that opens a store in the shopping mall, a permission unit that allows an answer to the question to be accepted from the respondent;
With
The first reception unit
Accepts a question specifying the category of products handled in the shopping mall,
The providing unit includes:
Providing the content in which only products satisfying the category are listed;
An information processing apparatus characterized by that. A first reception unit that receives a question from a user using a shopping mall;
Providing a list of questions received by the first reception unit and answers to the question including answers identified based on a link embedded by the respondent who posted the answer A providing department to
A determination unit that determines whether the respondent who answers the question via the content provided by the providing unit is a store that opens a store in the shopping mall;
When the determination unit determines that the respondent is a store that opens a store in the shopping mall, a permission unit that allows an answer to the question to be accepted from the respondent;
With
The providing unit includes:
When a predetermined user accesses the content, the content is displayed in which the current price or stock status at the time of access of the product specified based on the link embedded by the respondent is displayed.
An information processing apparatus characterized by that. The providing unit includes:
A plurality of questions accepted by the first accepting unit are displayed in a list, and the content in an aspect in which the question answered by the respondent can be arbitrarily selected is provided.
The information processing apparatus according to any one of claims 1 to 3 . The permission unit is
Refers to the inventory status of the product identified based on the link embedded by the respondent, and accepts an answer including only the product in stock or the product scheduled to be received,
The information processing apparatus according to claim 1 , wherein the information processing apparatus is an information processing apparatus. The providing unit includes:
When a plurality of answers are made to the question, the content in which the display order for displaying the plurality of answers is adjusted based on the evaluation of the respondent in the shopping mall is provided.
The information processing apparatus according to claim 1 , wherein the information processing apparatus is an information processing apparatus. The first reception unit
Accepts a question specifying the category of products handled in the shopping mall,
The determination unit
Determining whether the respondent is a store associated with the category specified in the question;
The permission unit is
When the determination unit determines that the respondent is a store associated with the category specified in the question, the response to the question is accepted from the respondent.
The information processing apparatus according to claim 1 , wherein the information processing apparatus is an information processing apparatus. A second receiving unit that receives a response to the answer from the user who posted the question after an answer is made from the respondent to the question;
The information processing apparatus according to any one of claims 1 to 7, further comprising a. The providing unit includes:
Providing the content in which the reaction received by the second reception unit is displayed in a form that can be browsed by a user other than the user who performed the reaction and a store other than the store that performed the response;
The information processing apparatus according to claim 8 . The second reception unit
When a response to an answer is received from the user who posted the question, based on the response, an evaluation value for the respondent and an evaluation value displayed with the respondent in the content is calculated.
The information processing apparatus according to claim 9 . The second reception unit
Accepts a response to the answer from a user other than the user who posted the question, and is an evaluation value for the respondent based on the reaction from a user other than the user who posted the question, and is displayed together with the respondent in the content The evaluation value to be calculated,
The information processing apparatus according to any one of claims 8 to 10 . The second reception unit
From the user who posted the question, a reaction including a message to the respondent is accepted, and from a user other than the user who posted the question, the reaction is accepted by a method of selecting a preset evaluation content,
The information processing apparatus according to claim 11 . The second reception unit
Accepting information indicating that the user who posted the question has purchased the product presented by the respondent,
The providing unit includes:
Content that displays information indicating that the user has purchased the product presented by the respondent by the second accepting unit, a user other than the user who performed the reaction, and a store other than the store that performed the response Provided in a viewable manner,
The information processing apparatus according to claim 8 , wherein the information processing apparatus is an information processing apparatus. The second reception unit
Accepting information indicating that the user who posted the question has purchased the product presented by the respondent,
The permission unit is
When information indicating that the user has purchased the product presented by the respondent is accepted by the second accepting unit, the acceptance of the subsequent answer to the question is not permitted.
The information processing apparatus according to claim 8 , wherein the information processing apparatus is an information processing apparatus. The determination unit
Determining whether the respondent is a person identified by any of a plurality of accounts of a store that opens in the shopping mall;
The permission unit is
When it is determined that the respondent is a person specified by any of a plurality of accounts of a store that opens in the shopping mall, the answer to the question is accepted from the respondent.
The information processing apparatus according to claim 1 , wherein the information processing apparatus is an information processing apparatus. The providing unit includes:
When the answer to the question is made by a person specified by any of the plurality of accounts, the content on which information that can specify the answerer is displayed is displayed.
The information processing apparatus according to claim 15 . Based on the content of the question received by the first reception unit, a notification unit that notifies the store that opens in the shopping mall that the question has been received from the user,
The information processing apparatus according to any one of claims 1 to 16, characterized in further comprising a. The notification unit
As the content of the question received by the first reception unit, the store is notified of at least one of the title of the question or the text indicating the detailed content of the question, the category of the product related to the question, the price of the product related to the question,
The information processing apparatus according to claim 17 . The first reception unit
Along with the question, accept information about the reward presented by the user,
The providing unit includes:
Providing the content in which the display order of the user's questions is adjusted based on information about the reward presented by the user;
The information processing apparatus according to claim 1 , wherein the information processing apparatus is an information processing apparatus. An information processing method executed by a computer,
A first reception process for receiving a question from a user using a shopping mall;
Providing a list of questions received by the first receiving step and answers to the question including answers identified based on a link embedded by the respondent who posted the answer Providing process to
A determination step of determining whether an answerer who answers the question via the content provided by the providing step is a store that opens a store in the shopping mall;
A permission step for permitting acceptance of an answer to the question from the respondent when it is determined by the determination step that the respondent is a store that opens in the shopping mall;
Including
The first reception step includes
Accept the question with the budget terms for the product,
The providing step includes
Providing the content in which only products that meet the budget requirements are listed;
An information processing method characterized by the above. A first reception procedure for receiving a question from a user using a shopping mall;
Providing a list of questions accepted by the first acceptance procedure and answers to the question including answers identified based on the link embedded by the respondent who posted the answer Providing procedures to
A determination procedure for determining whether an answerer who answers the question via the content provided by the providing procedure is a store that opens in the shopping mall;
An authorization procedure for permitting acceptance of an answer to the question from the respondent when the determination procedure determines that the respondent is a store that opens in the shopping mall;
To the computer,
The first reception procedure is:
Accept the question with the budget terms for the product,
The providing procedure includes:
Providing the content in which only products that meet the budget requirements are listed;
An information processing program characterized by that. An information processing method executed by a computer,
A first reception process for receiving a question from a user using a shopping mall;
Providing a list of questions received by the first receiving step and answers to the question including answers identified based on a link embedded by the respondent who posted the answer Providing process to
A determination step of determining whether or not the respondent who answers the question via the content provided by the providing step is a store that opens in the shopping mall;
A permission step for permitting acceptance of an answer to the question from the respondent when it is determined by the determination step that the respondent is a store that opens in the shopping mall;
Including
The first reception step includes
Accepts a question specifying the category of products handled in the shopping mall,
The providing step includes
Providing the content in which only products satisfying the category are listed;
An information processing method characterized by the above. A first reception procedure for receiving a question from a user using a shopping mall;
Providing a list of questions accepted by the first acceptance procedure and answers to the question including answers identified based on the link embedded by the respondent who posted the answer Providing procedures to
A determination procedure for determining whether or not the respondent who answers the question via the content provided by the providing procedure is a store that opens a store in the shopping mall;
An authorization procedure for permitting acceptance of an answer to the question from the respondent when the determination procedure determines that the respondent is a store that opens in the shopping mall;
To the computer,
The first reception procedure is:
Accepts a question specifying the category of products handled in the shopping mall,
The providing procedure includes:
Providing the content in which only products satisfying the category are listed;
An information processing program characterized by that. An information processing method executed by a computer,
A first reception process for receiving a question from a user using a shopping mall;
Providing a list of questions received by the first receiving step and answers to the question including answers identified based on a link embedded by the respondent who posted the answer Providing process to
A determination step of determining whether or not the respondent who answers the question via the content provided by the providing step is a store that opens in the shopping mall;
A permission step for permitting acceptance of an answer to the question from the respondent when it is determined by the determination step that the respondent is a store that opens in the shopping mall;
Including
The providing step includes
When a predetermined user accesses the content, the content is displayed in which the current price or stock status at the time of access of the product specified based on the link embedded by the respondent is displayed.
An information processing method characterized by the above. A first reception procedure for receiving a question from a user using a shopping mall;
Providing a list of questions accepted by the first acceptance procedure and answers to the question including answers identified based on the link embedded by the respondent who posted the answer Providing procedures to
A determination procedure for determining whether or not the respondent who answers the question via the content provided by the providing procedure is a store that opens a store in the shopping mall;
An authorization procedure for permitting acceptance of an answer to the question from the respondent when the determination procedure determines that the respondent is a store that opens in the shopping mall;
To the computer,
The providing procedure includes:
When a predetermined user accesses the content, the content is displayed in which the current price or stock status at the time of access of the product specified based on the link embedded by the respondent is displayed.
An information processing program characterized by that.