JP2021026472A - Service provider selection system, service provider selection method and program - Google Patents

Abstract

To provide a service provider selection system, service provider selection method and program that can select a proper service provider even when keyword retrieval is not performed.SOLUTION: A service provider selection system comprises a service provider information storage unit 31, and a processing unit 33. The service provider information storage unit 31 is configured to record service provider word information on a plurality of service providers. The service provider word information is information that has a service provider associated with one or more words related to the service provider. The processing unit 33 is configured to refer to morpheme extracted by subjecting sentence information input from a user terminal 4 to a morpheme analysis, identify the service provider word information matching the morpheme from a plurality of pieces of service provider word information, and select the service provider associated with the service provider word information.SELECTED DRAWING: Figure 3

Description

The present invention relates to a service provider selection system, a service provider selection method, and a program.

Patent Document 1 describes a conventional consignment sales system. The consignment sales system described in Patent Document 1 is a system that connects a service consignor and a consignee by using a timeline of a communication tool such as Twitter (registered trademark).

The consignor uses the search function of the communication tool to perform a keyword search for the consignee that matches his / her service, and generates a group of the searched consignees. Then, based on the group generation, the tweet information posted to the communication tool is displayed on the timeline.

The contractor who is interested in seeing this timeline makes an application to the contractor.

Japanese Unexamined Patent Publication No. 2012-128537

However, in the search function of the communication tool, it is necessary to perform a keyword search. In keyword search, it may not be possible to find an appropriate contractor unless you are accustomed to searching.

The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a service provider selection system, a service provider selection method, and a program capable of selecting an appropriate service provider without performing a keyword search. And.

One aspect of the service provider selection system according to the present invention includes a service provider information storage unit and a processing unit. The service provider information storage unit records service provider word information in which a service provider and one or more words related to the service provider are associated with each other for the plurality of service providers. The processing unit refers to the service provider information storage unit and the morphological elements extracted by morphological analysis of the text information input from the user terminal, and from the plurality of service provider word information, the service that matches the morphological elements. The provider word information is calculated, and the service provider associated with the service provider word information is selected.

The method for selecting a service provider according to the present invention is to provide service provider word information in which a service provider and one or more words related to the service provider are associated with each other for a plurality of service providers. , Pre-recorded, refer to the morphological elements extracted by morphological analysis of the text information input from the user terminal, and determine the service provider word information matching the morphological elements from the plurality of service provider word information. , Select the service provider associated with the service provider word information.

The program of one aspect according to the present invention is a program that causes a computer to function as a service provider information storage unit and a processing unit. The service provider information storage unit records service provider word information in which a service provider and one or more words related to the service provider are associated with each other for the plurality of service providers. The processing unit refers to the morpheme extracted by morphological analysis of the text information input from the user terminal, determines the service provider word information matching the morpheme from the plurality of service provider word information, and obtains the service provider word information. Service provider Select the service provider associated with the word information.

The service provider selection system, the service provider selection method, and the program according to the above aspect according to the present invention have an advantage that an appropriate service provider can be selected without performing a keyword search.

FIG. 1 is a configuration diagram of a service provider selection system according to an embodiment of the present invention. FIG. 2 is a block diagram showing the hardware configuration of the same computer. FIG. 3 is a block diagram of the same service provider selection system. FIG. 4 is a diagram showing an example of the chat screen of the user terminal as described above. FIG. 5 is a flowchart showing the operation of the same server. FIG. 6 is a sequence diagram of the same service provider selection system.

(1) Embodiment

Hereinafter, the service provider selection system 1 according to the present embodiment will be described in detail.
(1.1) System configuration

FIG. 1 is a diagram showing an example of the configuration of the service provider selection system 1 according to the present embodiment. As shown in FIG. 1, the information processing system according to the present embodiment includes a server 2 (service provider selection device), at least one user terminal 4, and a plurality of service provider terminals 5. The server 2, the user terminal 4, and the plurality of service provider terminals 5 are connected to each other via the network 6 so that data can be transmitted and received. The network 6 is composed of, for example, the Internet, a dedicated communication line (for example, a CATV (Community Antenna Television) line), a mobile communication network (including a base station, etc.), a gateway, or a combination thereof.

The server 2 receives text data input from the user terminal 4 in the service provider selection system 1, selects a service provider based on the data, or intervenes between the service provider and the user terminal 4. It is a server device that provides various services to service providers and users. The server 2 is preferably a server for so-called cloud computing, for example, using a PC (Personal Computer) such as a PC / AT compatible machine or a MAC standard machine, a dedicated machine, a blade server, or the like.

Here, the "service provider" as used in the present disclosure means a person who can sell services and products to a user, for example, a repair company for electrical equipment, a water supply, a building, a restaurant, and a delivery company. , Furniture dealers / repairers, florists, supermarkets, hospitals, dentists, car dealers, ceremonial occasions, gas stations, amusement parks, rental video stores, drug stores, libraries, etc.

The service provider terminal 5 is a terminal device owned by a service provider who uses the service provider selection system 1. The service provider terminal 5 according to the present embodiment is a notebook PC (Personal Computer), and is, for example, a mobile information terminal such as a smartphone, a PDA (Personal Digital Assistant), a tablet, a mobile phone, a desktop PC, or the like. You may.

The user terminal 4 is a terminal device owned by a user who uses the service provider selection system 1. The user terminal 4 according to the present embodiment is a smartphone, but may be, for example, a desktop PC, a notebook PC, a PDA (Personal Digital Assistant), a mobile information terminal such as a tablet, a mobile phone, or the like.

The user terminal 4 and the service provider terminal 5 store an application program (hereinafter, may be referred to as an application) for using the service provided by the server 2. In the service provided by the server 2, the application executes, for example, acceptance of a tweet request, display of a chat screen 8 (FIG. 4) for chatting with a service provider, display of a reservation form 81, and the like. By executing the application, the user terminal 4 and the service provider terminal 5 access the server 2 and transmit / receive information used for executing the application.

The "tweet request" referred to here is text information as if the user muttered, including information requested from any service provider. Examples include "I have a toothache", "The glass is broken", and "I want to have a part-time job that allows me to do double work once a week". There is no limit to the length of the tweet request text.

The service provider selection system 1 may be implemented using, for example, Firebase provided by Google (registered trademark), which is one of the cloud services. Firebase uses a real-time synchronous database.
(1.2) Hardware configuration

Each of the server 2, the service provider terminal 5, and the user terminal 4 is realized by a computer 7 as shown in FIG. The computer 7 includes a processor 71, a memory 72, a storage 73, an input / output interface (input / output I / F) 74, and a communication interface (communication I / F) 75. The processor 71, the memory 72, the storage 73, the input / output I / F74, and the communication I / F75 are connected to each other via the bus 76. The service provider selection system 1 can realize various functions by the cooperation of the processor 71, the memory 72, the storage 73, the input / output I / F74, and the communication I / F75. The server 2, the service provider terminal 5, and the user terminal 4 all have substantially the same hardware configuration.

The processor 71 executes various functions according to a program stored in the storage 73. Examples of the processor 71 include a CPU (Central Processing Unit), an MPU (Micro Processing Unit), a GPU (Graphics Processing Unit), a microprocessor 71 (microprocessor), and the like.

The memory 72 temporarily stores the program read from the storage 73 and provides a work area to the processor 71. Examples of the memory 72 include RAM (Random Access Memory), ROM (Read Only Memory), and the like.

The storage 73 stores the program. Examples of the storage 73 include an HDD (Hard Disk Drive), an SSD (Solid State Drive), and a flash memory.

The input / output I / F 74 includes an input device for inputting various operations to the computer 7 and an output device for outputting the processing result processed by the computer 7. In the input / output I / F 74, the input device and the output device may be housed in one housing, or each may be housed in a separate housing.

The input device is a device for inputting information to the processor 71. Examples of the input device include hardware keys such as a touch panel, a touch display, and a keyboard, a pointing device such as a mouse, a camera, and a microphone.

The output device is a device capable of outputting the processing result processed by the processor 71. The output device is a device capable of displaying the display data according to the display data written in the frame buffer when the processing result is output as a video or moving image. Examples of the output device include a touch panel, a touch display, a liquid crystal display, a head-mounted display, a projector, a hologram, a projection mapping, a speaker, a printer and the like.

The communication I / F75 transmits / receives various data via the network 6. Communication by communication I / F75 is executed by wire or wirelessly. For example, the communication I / F75 of the user terminal 4 executes communication with the server 2 via the network 6, and the communication I / F75 of the service provider terminal 5 communicates with the server 2 via the network 6. To execute. The information received here is transmitted to the processor 71.
(1.3) Functional configuration

FIG. 3 is a diagram showing an example of the functional configuration of the service provider selection system 1 according to the present embodiment. As shown in FIG. 3, the server 2 includes a control unit 3. The control unit 3 includes a service provider information storage unit 31, a text storage unit 32, a processing unit 33, a text information distribution unit 34, and a chat display unit 35. The text storage unit 32, the processing unit 33, the text information distribution unit 34, and the chat display unit 35 are realized by the cooperation of the processor 71, the memory 72, the storage 73, the input / output I / F74, and the communication I / F75 included in the computer 7. Will be done.

The service provider information storage unit 31 records service provider word information for a plurality of service providers. "Service provider word information" means information in which a service provider is associated with one or more words related to the service provider. The "word related to the service provider" means a word that is the smallest unit of an expression element that is relevant to the business of the service provider and has meaning. For example, when the service provider is a smartphone repair company, examples include "smartphone", "tablet", "display", "repair", "cracking", "cracking", and "replacement". As another example, for example, when the service provider is a pizza delivery company, examples include "pizza", "potato", "hungry", "want to eat", "home delivery", and "delivery".

The input of a word into the service provider information storage unit 31 may be performed by, for example, an application or an Internet browser using the service provider terminal 5, or, for example, an email without using the service provider terminal 5. , The system administrator may be contacted by telephone, facsimile, etc., and the system administrator may input using the input device.

The sentence storage unit 32 stores the sentence information (tweet request) input from the user terminal 4. The text storage unit 32 according to the present embodiment records the ID (for example, MAC address) that identifies the user terminal 4 and the text information in association with each other. The sentence storage unit 32 outputs the stored sentence information to the processing unit 33 and the sentence information distribution unit 34.

When the text information is input from the text storage unit 32, the processing unit 33 executes the processing and selects one or a plurality of service providers. The processing unit 33 includes a morphological analysis unit 331 and a determination unit 332.

The morphological analysis unit 331 analyzes the sentence information input from the sentence storage unit 32 and extracts the morpheme. For the morphological analysis unit 331, a morphological analyzer such as "MeCab", "ChaSen", "JUMAN", "RakutenMA", or "kuromoji" may be used. The morpheme information extracted by the morphological analysis unit 331 is output to the determination unit 332.

The determination unit 332 refers to the morpheme extracted by the morphological analysis unit 331, and determines the service provider word information matching the morpheme from the plurality of service provider word information. Here, "the morpheme and the service provider word information match" means that a plurality of morphemes extracted from one sentence match only a part of the service provider word information of one service provider. It may be all the same. The determination unit 332 determines the service provider corresponding to the service provider word information matching the morpheme, and selects one or a plurality of service providers.

The term "match" here may mean that there are differences in notation between kana, katakana, kanji, romaji, and alphabets, and differences in notation such as "server" and "server" between the two. Included in "match".

The determination unit 332 updates the list when there are a plurality of service providers determined to be "matching". The list of service providers updated at this time has a higher priority (that is, the service provider corresponding to the service provider word information having a higher degree of matching with respect to a plurality of morphemes extracted from one sentence information). , Located higher in the list).

The information of the service provider selected by the determination unit 332 is output to the text information distribution unit 34.

The text information distribution unit 34 allows the service provider terminal 5 owned by the service provider selected by the determination unit 332 to receive the text information (tweet request) input by the user terminal 4. The text information distribution unit 34 according to the present embodiment transmits text information to the service provider by push distribution, whereby the service provider can receive the text information. However, the text information distribution unit 34 sends, for example, an e-mail containing a predetermined URL to the service provider selected by the determination unit 332, and causes the service provider to access the predetermined URL. You may receive the text information. The e-mail containing the predetermined URL may be the e-mail containing the predetermined URI (Uniform Resource Identifier).

The chat display unit 35 causes the service provider terminal 5 and the user terminal 4 of the service provider selected by the processing unit 33 to display the chat screen 8. On the chat screen 8, messages can be exchanged between the service provider and the user. The user can use chat to check, for example, the availability of seats, request an estimate, make a reservation, and the like. On the other hand, the service provider can use chat to, for example, introduce the service content, present an estimate, confirm the service content, confirm the reservation, and the like.

The chat display unit 35 has a reservation management unit 351. The reservation management unit 351 manages reservations made by the user to the service provider. The term "managing reservations" as used herein includes setting reservations, reminders before the reservation date and time, canceling reservations, and changing reservations. As shown in FIG. 4, the reservation management unit 351 can display the reservation form 81 on the chat screen 8 when the user sets the reservation for the service provider. When the user taps the "reserve" button with the reservation information entered in the reservation form 81, the reservation information is recorded in the reservation management unit 351. The reservation management unit 351 may use the reservation information to push-deliver a reminder several days or / or several hours before the reservation date and time.

In addition, the reservation management unit 351 may send an e-mail with the content of the reservation set to the user and the service provider in order to confirm that the reservation has been set (confirmed).

After setting the reservation, if the user wants to change the reservation date and time or cancel the reservation, he / she can contact the service provider using chat. In addition, when detailed meetings of service contents are required, it is possible to efficiently set up by communicating by chatting.
(1.4) Operation (1.4.1) Server

First, the operation of the control unit 3 of the service provider selection system 1 according to the present embodiment will be described with reference to FIG. FIG. 5 is a flowchart showing an example of the operation of the control unit 3 according to the present embodiment.

The user starts the user terminal 4, starts the application of the user terminal 4, and inputs a tweet request. Then, the user terminal 4 transmits the text information of the tweet request to the server 2 (S1).

The server 2 uses the morphological analysis unit 331 to perform morphological analysis of text information (tweet request) and extract one or a plurality of morphemes (S2).

Next, the server 2 refers to the morpheme extracted from the text information (tweet request) by the determination unit 332, and among the plurality of service provider word information recorded in advance, the service provider word information that matches the morpheme. Is determined, and a service provider corresponding to this service provider word information is selected (S3).

Next, the server 2 updates the list based on the selected service providers, and push-delivers the tweet requests input by the user to these service providers (S4 to S5). After that, the chat screen 8 is displayed on the selected service provider terminal 5 and the user terminal 4.
(14.2) Service provider selection system

Next, the operation of the service provider selection system 1 according to the present embodiment will be described with reference to FIG. FIG. 6 is a sequence diagram showing an example of the operation of the service provider selection system 1 according to the present embodiment.

When the user inputs a tweet request to the user terminal 4, the user terminal 4 accepts the tweet request and transmits the text information of the tweet request to the server 2. When the server 2 receives the text information, it executes morphological analysis on the text information and extracts one or more morphemes from the text information. The server 2 refers to the extracted morpheme and selects one or more service providers. The server 2 push-delivers the text information of the tweet request to the selected service provider (S10 to S13).

The service provider terminal 5 receives the text information of the tweet request. The service provider determines whether or not the user's request can be responded to from the user's tweet request, and if it can respond to the user's request, operates the service provider terminal 5 to create a chat room for the server 2. (S14 to S15).

The server 2 that receives the request for creating a chat room from the service provider terminal 5 creates a chat room between the user terminal 4 and the service provider terminal 5. When the chat room is created, the service provider uses the service provider terminal 5 to send messages such as "I can handle it" and "Can you send me a photo of how damaged it is?" (S16 ~ S17).

After that, the user can operate the user terminal 4 and keep in touch with the service provider (S18).
(2) Modification example

The above embodiment is only one of the various embodiments of the present disclosure. The embodiment can be changed in various ways depending on the design and the like as long as the object of the present disclosure can be achieved. Hereinafter, modifications of the embodiment are listed. The modifications described below can be applied in combination as appropriate.

In the above embodiment, one user terminal 4 has been described, but the service provider selection system 1 according to the present disclosure may have a plurality of user terminals 4.

When sending a tweet request, image data may be attached together with the tweet request. At this time, it is preferable that the text information distribution unit 34 transmits the image data together with the text information of the tweet request to the selected service provider. As a result, for example, in response to a tweet request that "the glass of the house is broken", the communication with the service provider can be shortened by attaching the image data of the photograph of the broken glass.

The service provider selection system 1 may refer to the position information by using the GPS (Global Positioning System) of the user terminal 4. This makes it possible to select a service provider according to the location of the user.

After selecting the service provider, the server 2 according to the above embodiment push-distributes the text information to the service provider terminal 5, and then displays the chat screen. However, in the present disclosure, the text information is displayed. At the time of push delivery, the user's e-mail address and telephone number may be posted so that they can be contacted by e-mail or telephone.

In the above embodiment, the user terminal 4 and the service provider terminal 5 on which the application is installed are used to use the service provided by the server 2. However, in the present disclosure, the user terminal 4 and the service provider terminal are used. The browser of 5 and the program of the server 2 may be configured to use the service by a so-called web application that realizes the service by communicating with each other.
(3) Aspect

As described above, the service provider selection system 1 according to the first aspect includes a service provider information storage unit 31 and a processing unit 33. The service provider information storage unit 31 records service provider word information of a plurality of service providers. The service provider word information is information in which a service provider and one or more words related to the service provider are associated with each other. The processing unit 33 refers to the morpheme extracted by morphological analysis of the text information input from the user terminal 4, determines the service provider word information matching the morpheme from the plurality of service provider word information, and determines the service. Provider Select the service provider associated with the word information.

According to this aspect, since the service provider can be selected based on the text information input by the user, the user can search by inputting a keyword on the Internet browser as in the conventional method. Is easy to search. In addition, service providers will be able to acquire users regardless of SEO (Search Engine Optimization).

In the service provider selection system 1 according to the second aspect, in the first aspect, the text information distribution that allows the service provider terminal 5 owned by the service provider selected by the processing unit 33 to receive the text information. A unit 34 is further provided.

According to this aspect, only the selected service provider can receive the text information input by the user.

In the service provider selection system 1 according to the third aspect, in the second aspect, the text information distribution unit 34 transmits text information to the service provider terminal 5 by push distribution.

According to this aspect, the labor of the service provider can be reduced, and the service provider can take an action at the timing input by the user.

In the service provider selection system 1 according to the fourth aspect, in any one of the first to third aspects, the service provider terminal 5 owned by the service provider selected by the processing unit 33 and the user terminal 4 Further, a chat display unit 35 for displaying a chat screen 8 on which a message can be exchanged between the service provider and the user is provided.

According to this aspect, the user can keep in touch with the selected service provider in real time, and can leave information such as reservation information on the chat screen 8.

In the service provider selection system 1 according to the fifth aspect, in the fourth aspect, the chat display unit 35 displays the reservation form 81 used when the user makes a reservation to the service provider on the chat screen 8. It has a reservation management unit 351 to be displayed.

According to this aspect, the user can easily set a reservation for the service provider.

The method of selecting a service provider according to the sixth aspect is to provide service provider word information in which one or a plurality of words related to the service provider and the service provider are associated with each other in advance for a plurality of service providers. Make a note. By referring to the morpheme extracted by morphological analysis of the text information input from the user terminal 4, the service provider word information matching the morpheme is calculated from the plurality of service provider word information, and the service provider word information is used. Select the associated service provider.

According to this aspect, the service provider can be easily selected based on the text information input by the user.

The configuration according to the second to fifth aspects is not an essential configuration for the service provider selection system 1, and can be omitted as appropriate.

1 Service provider selection system 31 Service provider information storage unit 33 Processing unit 34 Text information distribution unit 35 Chat display unit 351 Reservation management unit 4 User terminal 5 Service provider terminal 8 Chat screen 81 Reservation form

Claims (7)

A service provider information storage unit that records service provider word information in which a service provider and one or more words related to the service provider are associated with each other for a plurality of service providers.
By referring to the morpheme extracted by morphological analysis of the text information input from the user terminal, the service provider word information matching the morpheme is calculated from the plurality of service provider word information, and the service provider word information is obtained. A processing unit that selects the service provider associated with
To prepare
Service provider selection system. A text information distribution unit that allows a service provider terminal owned by the service provider selected by the processing unit to receive the text information is further provided.
The service provider selection system according to claim 1. The text information distribution unit transmits the text information to the service provider terminal by push distribution.
The service provider selection system according to claim 2. A chat display unit that displays a chat screen on which a service provider terminal owned by the service provider selected by the processing unit and the user terminal can exchange messages between the service provider and the user. Further prepare,
The service provider selection system according to any one of claims 1 to 3. The chat display unit has a reservation management unit that displays a reservation form used when the user makes a reservation to the service provider on the chat screen.
The service provider selection system according to claim 4. Service provider word information in which a service provider and one or more words related to the service provider are associated with each other is recorded in advance for a plurality of service providers.
By referring to the morpheme extracted by morphological analysis of the text information input from the user terminal, the service provider word information matching the morpheme is calculated from the plurality of service provider word information, and the service provider word information is obtained. Select the service provider associated with,
How to select a service provider. Computer,
A service provider information storage unit that records service provider word information in which a service provider and one or more words related to the service provider are associated with each other for a plurality of service providers, and a service provider information storage unit.
By referring to the morpheme extracted by morphological analysis of the text information input from the user terminal, the service provider word information matching the morpheme is calculated from the plurality of service provider word information, and the service provider word information is obtained. Processing unit that selects the service provider associated with
A program to function as.