SG114629A1 - Answering system for customer service - Google Patents

Answering system for customer service

Info

Publication number
SG114629A1
SG114629A1 SG200305600A SG200305600A SG114629A1 SG 114629 A1 SG114629 A1 SG 114629A1 SG 200305600 A SG200305600 A SG 200305600A SG 200305600 A SG200305600 A SG 200305600A SG 114629 A1 SG114629 A1 SG 114629A1
Authority
SG
Singapore
Prior art keywords
customer service
answering system
answering
customer
service
Prior art date
Application number
SG200305600A
Other languages
English (en)
Inventor
Kuo-Rong Chen
Chun-Chung Lee
Cheng-Hung Huang
Original Assignee
Sin Etke Technology Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Sin Etke Technology Co Ltd filed Critical Sin Etke Technology Co Ltd
Publication of SG114629A1 publication Critical patent/SG114629A1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Health & Medical Sciences (AREA)
  • Economics (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Primary Health Care (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
SG200305600A 2003-06-20 2003-09-24 Answering system for customer service SG114629A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
TW092116809A TWI220626B (en) 2003-06-20 2003-06-20 Automatic reporting system for customer call recording

Publications (1)

Publication Number Publication Date
SG114629A1 true SG114629A1 (en) 2005-09-28

Family

ID=33488689

Family Applications (1)

Application Number Title Priority Date Filing Date
SG200305600A SG114629A1 (en) 2003-06-20 2003-09-24 Answering system for customer service

Country Status (7)

Country Link
US (1) US20040258218A1 (ko)
JP (1) JP3833647B2 (ko)
KR (1) KR100584480B1 (ko)
DE (1) DE10344603B4 (ko)
FR (1) FR2856543B1 (ko)
SG (1) SG114629A1 (ko)
TW (1) TWI220626B (ko)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP4386059B2 (ja) * 2006-09-26 2009-12-16 コニカミノルタビジネステクノロジーズ株式会社 画像処理装置、情報送信方法及び画像処理システム
CN105306246B (zh) * 2014-07-31 2018-08-21 中国移动通信集团浙江有限公司 一种自动应答网络类投诉的方法、装置和服务器
CN110138952B (zh) * 2019-04-03 2021-06-29 国网山东省电力公司济宁供电公司 一种智能调度录音方法及系统

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS63191452A (ja) * 1987-02-04 1988-08-08 Hitachi Ltd 構内電話装置
US5396542A (en) * 1993-08-31 1995-03-07 At&T Corp. Method for use by a telecommunications system in enabling improved attendant services
EP0835015A2 (en) * 1996-10-02 1998-04-08 AT&T Corp. Advanced call waiting and messaging system
US20010036252A1 (en) * 2000-03-08 2001-11-01 Peter Renner Call announcement service

Family Cites Families (20)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0455912A2 (en) * 1990-05-11 1991-11-13 AT&T Corp. Electronic messaging system with multiple personal greetings
US5185780A (en) * 1990-10-12 1993-02-09 Tex Corporation Method for predicting agent requirements in a force management system
US5278894A (en) * 1991-10-25 1994-01-11 At&T Bell Laboratories Use of incoming caller line identification
EP0545226A3 (en) * 1991-12-03 1994-06-15 Rolm Co Simultaneous recorded voice delivery and computer data screen delivery to an agent station
AU693768B2 (en) * 1992-08-26 1998-07-09 Bellsouth Corporation Personal number communications system
EP0744856A3 (en) * 1995-05-26 1997-06-25 At & T Corp Device and method for using product identification codes to establish communication links
CA2161506C (en) * 1995-10-26 2000-01-25 Deborah Pinard File retrieval with incoming calls
US6175562B1 (en) * 1997-04-29 2001-01-16 Intervoice Limited Partnership Switchless call processing
DE19819643C2 (de) * 1998-05-05 2003-06-18 T Mobile Deutschland Gmbh Verfahren zur Abfrage und Pflege einer automatischen Rufnummernauskunft in Mobilkommunikationssystemen
US20010043697A1 (en) * 1998-05-11 2001-11-22 Patrick M. Cox Monitoring of and remote access to call center activity
US6292799B1 (en) * 1998-06-05 2001-09-18 Netnumber.Com, Inc. Method and apparatus to automatically address a voice mail reply to a voice mail message
US6980631B1 (en) * 1998-11-17 2005-12-27 Callvision, Inc. System and method for reporting calls
DE19901830A1 (de) * 1999-01-19 2000-07-20 Alcatel Sa Verfahren zum Bestellen eines bestimmten Produkts eines Verkäufers durch einen Kunden
US6424702B1 (en) * 1999-01-28 2002-07-23 Ameritech Corporation Method and system for termination blocking of message delivery service
ATE504157T1 (de) * 2000-01-31 2011-04-15 Grape Technology Group Inc Kommunikationsunterstützungssystem und -verfahren
GB0024733D0 (en) * 2000-10-09 2000-11-22 Intellprop Ltd Telecommunicatons apparatus
DE10110536A1 (de) * 2001-03-05 2002-09-19 Helmut Mundt Verfahren zur Vermittlung von Verbindungen in Telekommunikationsnetzen
DE10122015A1 (de) * 2001-05-07 2002-11-21 Kiwilogic Com Ag Verfahren zur automatischen Informationsvermittlung
AU4588102A (en) * 2001-06-08 2002-12-12 Cellular Pager Company (Proprietary) Limited, The Messaging system and method
EP1286524A1 (en) * 2001-08-22 2003-02-26 Siemens Aktiengesellschaft Generating a message record of a conversation between telephone agents and transmitting information regarding the message record to a telephone agent who has requested it

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS63191452A (ja) * 1987-02-04 1988-08-08 Hitachi Ltd 構内電話装置
US5396542A (en) * 1993-08-31 1995-03-07 At&T Corp. Method for use by a telecommunications system in enabling improved attendant services
EP0835015A2 (en) * 1996-10-02 1998-04-08 AT&T Corp. Advanced call waiting and messaging system
US20010036252A1 (en) * 2000-03-08 2001-11-01 Peter Renner Call announcement service

Also Published As

Publication number Publication date
DE10344603B4 (de) 2006-05-18
DE10344603A1 (de) 2005-01-20
US20040258218A1 (en) 2004-12-23
TW200501728A (en) 2005-01-01
TWI220626B (en) 2004-08-21
KR20040110060A (ko) 2004-12-29
JP2005012748A (ja) 2005-01-13
FR2856543B1 (fr) 2005-09-23
FR2856543A1 (fr) 2004-12-24
JP3833647B2 (ja) 2006-10-18
KR100584480B1 (ko) 2006-05-29

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