MX371268B - Experiencia de soporte de usuario con ambiente virtual generado automaticamente. - Google Patents

Experiencia de soporte de usuario con ambiente virtual generado automaticamente.

Info

Publication number
MX371268B
MX371268B MX2016006225A MX2016006225A MX371268B MX 371268 B MX371268 B MX 371268B MX 2016006225 A MX2016006225 A MX 2016006225A MX 2016006225 A MX2016006225 A MX 2016006225A MX 371268 B MX371268 B MX 371268B
Authority
MX
Mexico
Prior art keywords
instance
environment
virtual environment
automatically generated
user support
Prior art date
Application number
MX2016006225A
Other languages
English (en)
Spanish (es)
Other versions
MX2016006225A (es
Inventor
Zhang Yi
Thomas Satish
Chowdhury Murtaza
Srinivasan Sridhar
Hal Howard John
Original Assignee
Microsoft Technology Licensing Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Microsoft Technology Licensing Llc filed Critical Microsoft Technology Licensing Llc
Publication of MX2016006225A publication Critical patent/MX2016006225A/es
Publication of MX371268B publication Critical patent/MX371268B/es

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G06F9/45533—Hypervisors; Virtual machine monitors
    • G06F9/45558—Hypervisor-specific management and integration aspects
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3058—Monitoring arrangements for monitoring environmental properties or parameters of the computing system or of the computing system component, e.g. monitoring of power, currents, temperature, humidity, position, vibrations
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Prevention of errors by analysis, debugging or testing of software
    • G06F11/362—Debugging of software
    • G06F11/366—Debugging of software using diagnostics
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Prevention of errors by analysis, debugging or testing of software
    • G06F11/3698—Environments for analysis, debugging or testing of software
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04842—Selection of displayed objects or displayed text elements
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0637—Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G06F9/45533—Hypervisors; Virtual machine monitors
    • G06F9/45558—Hypervisor-specific management and integration aspects
    • G06F2009/45595—Network integration; Enabling network access in virtual machine instances

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Quality & Reliability (AREA)
  • Human Resources & Organizations (AREA)
  • Software Systems (AREA)
  • Computer Hardware Design (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Educational Administration (AREA)
  • Tourism & Hospitality (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Computing Systems (AREA)
  • Human Computer Interaction (AREA)
  • Debugging And Monitoring (AREA)
  • User Interface Of Digital Computer (AREA)
  • Test And Diagnosis Of Digital Computers (AREA)
  • Stored Programmes (AREA)
MX2016006225A 2013-11-14 2014-11-12 Experiencia de soporte de usuario con ambiente virtual generado automaticamente. MX371268B (es)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US14/080,180 US9405645B2 (en) 2013-11-14 2013-11-14 User support experience with automatically generated virtual environment
PCT/US2014/065100 WO2015073462A1 (en) 2013-11-14 2014-11-12 User support experience with automatically generated virtual environment

Publications (2)

Publication Number Publication Date
MX2016006225A MX2016006225A (es) 2016-08-08
MX371268B true MX371268B (es) 2020-01-23

Family

ID=52023618

Family Applications (1)

Application Number Title Priority Date Filing Date
MX2016006225A MX371268B (es) 2013-11-14 2014-11-12 Experiencia de soporte de usuario con ambiente virtual generado automaticamente.

Country Status (10)

Country Link
US (2) US9405645B2 (OSRAM)
EP (1) EP3069250B1 (OSRAM)
JP (1) JP6426732B2 (OSRAM)
KR (1) KR102303004B1 (OSRAM)
CN (1) CN105765539B (OSRAM)
AU (1) AU2014348826B2 (OSRAM)
CA (1) CA2928458A1 (OSRAM)
MX (1) MX371268B (OSRAM)
RU (1) RU2673008C2 (OSRAM)
WO (1) WO2015073462A1 (OSRAM)

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US9405645B2 (en) * 2013-11-14 2016-08-02 Microsoft Technology Licensing, Llc User support experience with automatically generated virtual environment
US10241881B2 (en) * 2014-12-22 2019-03-26 Schneider Electric USA, Inc. Energy services recommendation engine
US10223174B2 (en) * 2015-12-10 2019-03-05 Microsoft Technology Licensing, Llc Tenant engagement signal acquisition and exposure
US9686406B1 (en) 2015-12-10 2017-06-20 Microsoft Technology Licensing, Llc Issue detection for routing assistance requests
US9654639B1 (en) * 2015-12-10 2017-05-16 Microsoft Technology Licensing, Llc Resource partitioning for routing on-demand services
US10275775B2 (en) 2015-12-10 2019-04-30 Microsoft Technology Licensing, Llc Context generation for routing on-demand services
WO2017123481A1 (en) * 2016-01-14 2017-07-20 Microsoft Technology Licensing, Llc Issue detection for routing assistance requests
US20170269988A1 (en) * 2016-03-21 2017-09-21 Intel Corporation Determining problem solutions based on system state data
CN109416661B (zh) * 2016-11-14 2021-09-24 株式会社日立制作所 对策验证辅助系统及方法
US10809989B2 (en) 2017-05-05 2020-10-20 Servicenow, Inc. Service release tool
US10310966B1 (en) * 2017-06-01 2019-06-04 Amazon Technologies, Inc. Automatic test stack creation via production system replication
US11468134B2 (en) 2018-09-26 2022-10-11 International Business Machines Corporation Provisioning a customized software stack for network-based question and answer services
RU2739873C2 (ru) * 2019-02-07 2020-12-29 Акционерное общество "Лаборатория Касперского" Способ поиска пользователей, соответствующих требованиям
US10949282B1 (en) 2019-08-22 2021-03-16 Microsoft Technology Licensing, Llc Triggering diagnostic data generation and aggregation across multiple systems to reduce computing resources
JP7343041B2 (ja) * 2020-03-27 2023-09-12 日本電気株式会社 検証装置、検証システム、検証方法及び検証プログラム
US11841971B2 (en) * 2020-09-29 2023-12-12 Oracle International Corporation Systems and methods for customer data handling
CN113076248B (zh) * 2021-04-08 2021-11-30 马上消费金融股份有限公司 一种应用处理方法、装置、设备及可读存储介质
US20230090168A1 (en) * 2021-09-21 2023-03-23 International Business Machines Corporation Predicting acceptance of features and functions of software product
US11888595B2 (en) 2022-03-17 2024-01-30 PagerDuty, Inc. Alert resolution based on identifying information technology components and recommended actions including user selected actions

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Also Published As

Publication number Publication date
CN105765539B (zh) 2018-11-09
EP3069250B1 (en) 2017-10-11
US9405645B2 (en) 2016-08-02
US20150135013A1 (en) 2015-05-14
RU2673008C2 (ru) 2018-11-21
KR102303004B1 (ko) 2021-09-15
AU2014348826A1 (en) 2016-05-19
CN105765539A (zh) 2016-07-13
US20160307129A1 (en) 2016-10-20
CA2928458A1 (en) 2015-05-21
US9886675B2 (en) 2018-02-06
MX2016006225A (es) 2016-08-08
WO2015073462A1 (en) 2015-05-21
JP6426732B2 (ja) 2018-11-21
JP2017500630A (ja) 2017-01-05
RU2016118580A3 (OSRAM) 2018-07-09
RU2016118580A (ru) 2017-11-16
KR20160084391A (ko) 2016-07-13
EP3069250A1 (en) 2016-09-21
AU2014348826B2 (en) 2019-07-11

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