RU2673008C2 - Опыт поддержки пользователей с автоматически генерируемой виртуальной средой - Google Patents

Опыт поддержки пользователей с автоматически генерируемой виртуальной средой Download PDF

Info

Publication number
RU2673008C2
RU2673008C2 RU2016118580A RU2016118580A RU2673008C2 RU 2673008 C2 RU2673008 C2 RU 2673008C2 RU 2016118580 A RU2016118580 A RU 2016118580A RU 2016118580 A RU2016118580 A RU 2016118580A RU 2673008 C2 RU2673008 C2 RU 2673008C2
Authority
RU
Russia
Prior art keywords
user
environment
computer
deployed
computer system
Prior art date
Application number
RU2016118580A
Other languages
English (en)
Russian (ru)
Other versions
RU2016118580A (ru
RU2016118580A3 (OSRAM
Inventor
Сатиш ТОМАС
И Чжан
Муртаза ЧОВДХУРИ
Сридхар СРИНИВАСАН
Джон Хэл ГОВАРД
Original Assignee
МАЙКРОСОФТ ТЕКНОЛОДЖИ ЛАЙСЕНСИНГ, ЭлЭлСи
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by МАЙКРОСОФТ ТЕКНОЛОДЖИ ЛАЙСЕНСИНГ, ЭлЭлСи filed Critical МАЙКРОСОФТ ТЕКНОЛОДЖИ ЛАЙСЕНСИНГ, ЭлЭлСи
Publication of RU2016118580A publication Critical patent/RU2016118580A/ru
Publication of RU2016118580A3 publication Critical patent/RU2016118580A3/ru
Application granted granted Critical
Publication of RU2673008C2 publication Critical patent/RU2673008C2/ru

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G06F9/45533—Hypervisors; Virtual machine monitors
    • G06F9/45558—Hypervisor-specific management and integration aspects
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3058—Monitoring arrangements for monitoring environmental properties or parameters of the computing system or of the computing system component, e.g. monitoring of power, currents, temperature, humidity, position, vibrations
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Prevention of errors by analysis, debugging or testing of software
    • G06F11/362—Debugging of software
    • G06F11/366—Debugging of software using diagnostics
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Prevention of errors by analysis, debugging or testing of software
    • G06F11/3698—Environments for analysis, debugging or testing of software
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04842—Selection of displayed objects or displayed text elements
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0637—Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G06F9/45533—Hypervisors; Virtual machine monitors
    • G06F9/45558—Hypervisor-specific management and integration aspects
    • G06F2009/45595—Network integration; Enabling network access in virtual machine instances

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Quality & Reliability (AREA)
  • Human Resources & Organizations (AREA)
  • Software Systems (AREA)
  • Computer Hardware Design (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Educational Administration (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Tourism & Hospitality (AREA)
  • General Business, Economics & Management (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Computing Systems (AREA)
  • Human Computer Interaction (AREA)
  • Debugging And Monitoring (AREA)
  • User Interface Of Digital Computer (AREA)
  • Test And Diagnosis Of Digital Computers (AREA)
  • Stored Programmes (AREA)
RU2016118580A 2013-11-14 2014-11-12 Опыт поддержки пользователей с автоматически генерируемой виртуальной средой RU2673008C2 (ru)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US14/080,180 US9405645B2 (en) 2013-11-14 2013-11-14 User support experience with automatically generated virtual environment
US14/080,180 2013-11-14
PCT/US2014/065100 WO2015073462A1 (en) 2013-11-14 2014-11-12 User support experience with automatically generated virtual environment

Publications (3)

Publication Number Publication Date
RU2016118580A RU2016118580A (ru) 2017-11-16
RU2016118580A3 RU2016118580A3 (OSRAM) 2018-07-09
RU2673008C2 true RU2673008C2 (ru) 2018-11-21

Family

ID=52023618

Family Applications (1)

Application Number Title Priority Date Filing Date
RU2016118580A RU2673008C2 (ru) 2013-11-14 2014-11-12 Опыт поддержки пользователей с автоматически генерируемой виртуальной средой

Country Status (10)

Country Link
US (2) US9405645B2 (OSRAM)
EP (1) EP3069250B1 (OSRAM)
JP (1) JP6426732B2 (OSRAM)
KR (1) KR102303004B1 (OSRAM)
CN (1) CN105765539B (OSRAM)
AU (1) AU2014348826B2 (OSRAM)
CA (1) CA2928458A1 (OSRAM)
MX (1) MX371268B (OSRAM)
RU (1) RU2673008C2 (OSRAM)
WO (1) WO2015073462A1 (OSRAM)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
RU2739873C2 (ru) * 2019-02-07 2020-12-29 Акционерное общество "Лаборатория Касперского" Способ поиска пользователей, соответствующих требованиям

Families Citing this family (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9405645B2 (en) * 2013-11-14 2016-08-02 Microsoft Technology Licensing, Llc User support experience with automatically generated virtual environment
US10241881B2 (en) * 2014-12-22 2019-03-26 Schneider Electric USA, Inc. Energy services recommendation engine
US9686406B1 (en) 2015-12-10 2017-06-20 Microsoft Technology Licensing, Llc Issue detection for routing assistance requests
US9654639B1 (en) * 2015-12-10 2017-05-16 Microsoft Technology Licensing, Llc Resource partitioning for routing on-demand services
US10223174B2 (en) 2015-12-10 2019-03-05 Microsoft Technology Licensing, Llc Tenant engagement signal acquisition and exposure
US10275775B2 (en) 2015-12-10 2019-04-30 Microsoft Technology Licensing, Llc Context generation for routing on-demand services
EP3403222A1 (en) * 2016-01-14 2018-11-21 Microsoft Technology Licensing, LLC Issue detection for routing assistance requests
US20170269988A1 (en) * 2016-03-21 2017-09-21 Intel Corporation Determining problem solutions based on system state data
US10740088B2 (en) * 2016-11-14 2020-08-11 Hitachi, Ltd. Countermeasure verification assistance system and method
US10809989B2 (en) 2017-05-05 2020-10-20 Servicenow, Inc. Service release tool
US10310966B1 (en) * 2017-06-01 2019-06-04 Amazon Technologies, Inc. Automatic test stack creation via production system replication
US11468134B2 (en) 2018-09-26 2022-10-11 International Business Machines Corporation Provisioning a customized software stack for network-based question and answer services
US10949282B1 (en) 2019-08-22 2021-03-16 Microsoft Technology Licensing, Llc Triggering diagnostic data generation and aggregation across multiple systems to reduce computing resources
US12373185B2 (en) * 2020-03-27 2025-07-29 Nec Corporation Verification device, verification system, verification method, and computer readable medium
US11841971B2 (en) * 2020-09-29 2023-12-12 Oracle International Corporation Systems and methods for customer data handling
CN113076248B (zh) * 2021-04-08 2021-11-30 马上消费金融股份有限公司 一种应用处理方法、装置、设备及可读存储介质
US20230090168A1 (en) * 2021-09-21 2023-03-23 International Business Machines Corporation Predicting acceptance of features and functions of software product
US11888595B2 (en) * 2022-03-17 2024-01-30 PagerDuty, Inc. Alert resolution based on identifying information technology components and recommended actions including user selected actions

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20090150291A1 (en) * 2007-12-10 2009-06-11 Dell Products L.P. Customer Support Using Virtual Machines
US20120042195A1 (en) * 2010-08-10 2012-02-16 International Business Machines Corporation Managing operating system deployment failure
RU2453905C1 (ru) * 2011-01-21 2012-06-20 Государственное казенное образовательное учреждение высшего профессионального образования Академия Федеральной службы охраны Российской Федерации (Академия ФСО России) Способ проверки функционирования протоколов информационных систем
US8219653B1 (en) * 2008-09-23 2012-07-10 Gogrid, LLC System and method for adapting a system configuration of a first computer system for hosting on a second computer system

Family Cites Families (22)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6298457B1 (en) 1997-10-17 2001-10-02 International Business Machines Corporation Non-invasive networked-based customer support
US6615240B1 (en) * 1998-12-18 2003-09-02 Motive Communications, Inc. Technical support chain automation with guided self-help capability and option to escalate to live help
US6742141B1 (en) * 1999-05-10 2004-05-25 Handsfree Networks, Inc. System for automated problem detection, diagnosis, and resolution in a software driven system
US6658598B1 (en) * 2000-02-17 2003-12-02 Motive Communications, Inc. Technical support chain automation with guided self-help capability using active content assertions
US20020059377A1 (en) * 2000-11-14 2002-05-16 Jagadish Bandhole Collaborative computing systems using dynamic computing environments
US7308492B2 (en) * 2002-10-02 2007-12-11 Sony Corporation Method and apparatus for use in remote diagnostics
JP4763336B2 (ja) * 2005-05-06 2011-08-31 富士通株式会社 保守業務支援プログラム
US8738750B2 (en) 2005-12-21 2014-05-27 Imran Chaudhri System and method for efficient replication of and access to application specific environments and data
WO2008083345A2 (en) * 2006-12-30 2008-07-10 Peak8 Partners, Llc Technical support agent and technical support service delivery platform
US8655713B2 (en) * 2008-10-28 2014-02-18 Novell, Inc. Techniques for help desk management
CN101739333B (zh) * 2008-11-25 2013-10-16 国际商业机器公司 应用程序的调试方法、调试工具及调试装置
US8776028B1 (en) * 2009-04-04 2014-07-08 Parallels IP Holdings GmbH Virtual execution environment for software delivery and feedback
CN101887393B (zh) * 2010-07-01 2014-07-02 中兴通讯股份有限公司 基于半虚拟化技术的设备故障复现方法及系统
JP5646233B2 (ja) * 2010-07-21 2014-12-24 株式会社日立システムズ 仮想イメージを利用した障害対応システム
CN102129408B (zh) * 2011-04-14 2013-09-25 电子科技大学 一种基于记录回放技术的嵌入式软件调试装置和方法
JP6024126B2 (ja) * 2012-03-02 2016-11-09 株式会社リコー 障害対応支援装置、障害対応支援システム、障害対応支援方法、及び障害対応支援プログラム
US9015714B2 (en) 2012-11-27 2015-04-21 Citrix Systems, Inc. Diagnostic virtual machine created to monitor cluster of hypervisors based on user requesting assistance from cluster administrator
US20140336795A1 (en) * 2013-05-09 2014-11-13 Rockwell Automation Technologies, Inc. Remote assistance via a cloud platform for industrial automation
US9665359B2 (en) * 2013-09-13 2017-05-30 Microsoft Technology Licensing, Llc Automatically resolving conflicts after installation of selected updates in a computer system
US9626176B2 (en) * 2013-09-13 2017-04-18 Microsoft Technology Licensing, Llc Update installer with technical impact analysis
US9830142B2 (en) * 2013-09-13 2017-11-28 Microsoft Technology Licensing, Llc Automatic installation of selected updates in multiple environments
US9405645B2 (en) * 2013-11-14 2016-08-02 Microsoft Technology Licensing, Llc User support experience with automatically generated virtual environment

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20090150291A1 (en) * 2007-12-10 2009-06-11 Dell Products L.P. Customer Support Using Virtual Machines
US8219653B1 (en) * 2008-09-23 2012-07-10 Gogrid, LLC System and method for adapting a system configuration of a first computer system for hosting on a second computer system
US20120042195A1 (en) * 2010-08-10 2012-02-16 International Business Machines Corporation Managing operating system deployment failure
RU2453905C1 (ru) * 2011-01-21 2012-06-20 Государственное казенное образовательное учреждение высшего профессионального образования Академия Федеральной службы охраны Российской Федерации (Академия ФСО России) Способ проверки функционирования протоколов информационных систем

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
RU2739873C2 (ru) * 2019-02-07 2020-12-29 Акционерное общество "Лаборатория Касперского" Способ поиска пользователей, соответствующих требованиям

Also Published As

Publication number Publication date
US9886675B2 (en) 2018-02-06
EP3069250A1 (en) 2016-09-21
JP2017500630A (ja) 2017-01-05
CN105765539A (zh) 2016-07-13
WO2015073462A1 (en) 2015-05-21
KR20160084391A (ko) 2016-07-13
US9405645B2 (en) 2016-08-02
RU2016118580A (ru) 2017-11-16
CN105765539B (zh) 2018-11-09
AU2014348826A1 (en) 2016-05-19
US20160307129A1 (en) 2016-10-20
AU2014348826B2 (en) 2019-07-11
US20150135013A1 (en) 2015-05-14
EP3069250B1 (en) 2017-10-11
KR102303004B1 (ko) 2021-09-15
RU2016118580A3 (OSRAM) 2018-07-09
MX2016006225A (es) 2016-08-08
MX371268B (es) 2020-01-23
CA2928458A1 (en) 2015-05-21
JP6426732B2 (ja) 2018-11-21

Similar Documents

Publication Publication Date Title
RU2673008C2 (ru) Опыт поддержки пользователей с автоматически генерируемой виртуальной средой
US10268473B2 (en) Update installer with process impact analysis
US10713108B2 (en) Computing system issue detection and resolution
CN105612497B (zh) 所选更新在多个环境中的自动安装
CN105264492B (zh) 系统行为的自动发现
CN105612495B (zh) 在计算机系统中安装所选更新之后自动解决冲突
US10026064B2 (en) Automatically recommending updates based on stored lifecycle information
US9892015B2 (en) Integration and automation of build and test in a customized computing system
US20140278812A1 (en) Diagnostics storage within a multi-tenant data center
US20160048383A1 (en) Isv update delivery
US20150106152A1 (en) Continuously tracing issues through the lifecycle phases of a project
US20250238354A1 (en) Low-code testing of interactive web applications