MX371268B - Experiencia de soporte de usuario con ambiente virtual generado automaticamente. - Google Patents

Experiencia de soporte de usuario con ambiente virtual generado automaticamente.

Info

Publication number
MX371268B
MX371268B MX2016006225A MX2016006225A MX371268B MX 371268 B MX371268 B MX 371268B MX 2016006225 A MX2016006225 A MX 2016006225A MX 2016006225 A MX2016006225 A MX 2016006225A MX 371268 B MX371268 B MX 371268B
Authority
MX
Mexico
Prior art keywords
environment
virtual environment
automatically generated
user support
generated virtual
Prior art date
Application number
MX2016006225A
Other languages
English (en)
Other versions
MX2016006225A (es
Inventor
Zhang Yi
Thomas Satish
Chowdhury Murtaza
Srinivasan Sridhar
Hal Howard John
Original Assignee
Microsoft Technology Licensing Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Microsoft Technology Licensing Llc filed Critical Microsoft Technology Licensing Llc
Publication of MX2016006225A publication Critical patent/MX2016006225A/es
Publication of MX371268B publication Critical patent/MX371268B/es

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G06F9/45533—Hypervisors; Virtual machine monitors
    • G06F9/45558—Hypervisor-specific management and integration aspects
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3058—Monitoring arrangements for monitoring environmental properties or parameters of the computing system or of the computing system component, e.g. monitoring of power, currents, temperature, humidity, position, vibrations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Preventing errors by testing or debugging software
    • G06F11/362—Software debugging
    • G06F11/366—Software debugging using diagnostics
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Preventing errors by testing or debugging software
    • G06F11/3664—Environments for testing or debugging software
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04842—Selection of displayed objects or displayed text elements
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0637—Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G06F9/45533—Hypervisors; Virtual machine monitors
    • G06F9/45558—Hypervisor-specific management and integration aspects
    • G06F2009/45595—Network integration; Enabling network access in virtual machine instances

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Quality & Reliability (AREA)
  • Human Resources & Organizations (AREA)
  • Software Systems (AREA)
  • Computer Hardware Design (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Educational Administration (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Tourism & Hospitality (AREA)
  • Operations Research (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Computing Systems (AREA)
  • Human Computer Interaction (AREA)
  • Debugging And Monitoring (AREA)
  • User Interface Of Digital Computer (AREA)
  • Test And Diagnosis Of Digital Computers (AREA)
  • Stored Programmes (AREA)

Abstract

Un servicio de ambiente virtual obtiene información de diagnóstico recolectada automáticamente de una instancia desarrollada de un sistema de computadora y genera automáticamente una reproducción de un ambiente de la instancia del sistema de computadora, basándose en los datos de diagnóstico recolectados. Las interacciones de usuario con el ambiente de diagnóstico virtual pueden registrarse para identificar un problema técnico con la instancia desarrollada del sistema de computadora. Una solución para el problema se aplica en el ambiente de diagnóstico virtual para que pueda verificarse por el usuario antes de aplicarlo a la instancia desarrollada.
MX2016006225A 2013-11-14 2014-11-12 Experiencia de soporte de usuario con ambiente virtual generado automaticamente. MX371268B (es)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US14/080,180 US9405645B2 (en) 2013-11-14 2013-11-14 User support experience with automatically generated virtual environment
PCT/US2014/065100 WO2015073462A1 (en) 2013-11-14 2014-11-12 User support experience with automatically generated virtual environment

Publications (2)

Publication Number Publication Date
MX2016006225A MX2016006225A (es) 2016-08-08
MX371268B true MX371268B (es) 2020-01-23

Family

ID=52023618

Family Applications (1)

Application Number Title Priority Date Filing Date
MX2016006225A MX371268B (es) 2013-11-14 2014-11-12 Experiencia de soporte de usuario con ambiente virtual generado automaticamente.

Country Status (10)

Country Link
US (2) US9405645B2 (es)
EP (1) EP3069250B1 (es)
JP (1) JP6426732B2 (es)
KR (1) KR102303004B1 (es)
CN (1) CN105765539B (es)
AU (1) AU2014348826B2 (es)
CA (1) CA2928458A1 (es)
MX (1) MX371268B (es)
RU (1) RU2673008C2 (es)
WO (1) WO2015073462A1 (es)

Families Citing this family (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9405645B2 (en) * 2013-11-14 2016-08-02 Microsoft Technology Licensing, Llc User support experience with automatically generated virtual environment
US10241881B2 (en) * 2014-12-22 2019-03-26 Schneider Electric USA, Inc. Energy services recommendation engine
US10223174B2 (en) * 2015-12-10 2019-03-05 Microsoft Technology Licensing, Llc Tenant engagement signal acquisition and exposure
US10275775B2 (en) * 2015-12-10 2019-04-30 Microsoft Technology Licensing, Llc Context generation for routing on-demand services
US9654639B1 (en) * 2015-12-10 2017-05-16 Microsoft Technology Licensing, Llc Resource partitioning for routing on-demand services
US9686406B1 (en) 2015-12-10 2017-06-20 Microsoft Technology Licensing, Llc Issue detection for routing assistance requests
EP3403222A1 (en) * 2016-01-14 2018-11-21 Microsoft Technology Licensing, LLC Issue detection for routing assistance requests
US20170269988A1 (en) * 2016-03-21 2017-09-21 Intel Corporation Determining problem solutions based on system state data
CN109416661B (zh) * 2016-11-14 2021-09-24 株式会社日立制作所 对策验证辅助系统及方法
US10809989B2 (en) * 2017-05-05 2020-10-20 Servicenow, Inc. Service release tool
US10310966B1 (en) * 2017-06-01 2019-06-04 Amazon Technologies, Inc. Automatic test stack creation via production system replication
US11468134B2 (en) 2018-09-26 2022-10-11 International Business Machines Corporation Provisioning a customized software stack for network-based question and answer services
RU2739873C2 (ru) * 2019-02-07 2020-12-29 Акционерное общество "Лаборатория Касперского" Способ поиска пользователей, соответствующих требованиям
US10949282B1 (en) 2019-08-22 2021-03-16 Microsoft Technology Licensing, Llc Triggering diagnostic data generation and aggregation across multiple systems to reduce computing resources
US11841971B2 (en) * 2020-09-29 2023-12-12 Oracle International Corporation Systems and methods for customer data handling
CN113076248B (zh) * 2021-04-08 2021-11-30 马上消费金融股份有限公司 一种应用处理方法、装置、设备及可读存储介质
US20230090168A1 (en) * 2021-09-21 2023-03-23 International Business Machines Corporation Predicting acceptance of features and functions of software product
US11888595B2 (en) * 2022-03-17 2024-01-30 PagerDuty, Inc. Alert resolution based on identifying information technology components and recommended actions including user selected actions

Family Cites Families (26)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6298457B1 (en) 1997-10-17 2001-10-02 International Business Machines Corporation Non-invasive networked-based customer support
US6615240B1 (en) * 1998-12-18 2003-09-02 Motive Communications, Inc. Technical support chain automation with guided self-help capability and option to escalate to live help
US6742141B1 (en) * 1999-05-10 2004-05-25 Handsfree Networks, Inc. System for automated problem detection, diagnosis, and resolution in a software driven system
US6658598B1 (en) * 2000-02-17 2003-12-02 Motive Communications, Inc. Technical support chain automation with guided self-help capability using active content assertions
US20020059377A1 (en) * 2000-11-14 2002-05-16 Jagadish Bandhole Collaborative computing systems using dynamic computing environments
US7308492B2 (en) * 2002-10-02 2007-12-11 Sony Corporation Method and apparatus for use in remote diagnostics
JP4763336B2 (ja) * 2005-05-06 2011-08-31 富士通株式会社 保守業務支援プログラム
US8738750B2 (en) 2005-12-21 2014-05-27 Imran Chaudhri System and method for efficient replication of and access to application specific environments and data
WO2008083345A2 (en) * 2006-12-30 2008-07-10 Peak8 Partners, Llc Technical support agent and technical support service delivery platform
US9703659B2 (en) * 2007-12-10 2017-07-11 Dell Products L.P. Customer support using virtual machines
US10365935B1 (en) 2008-09-23 2019-07-30 Open Invention Network Llc Automated system and method to customize and install virtual machine configurations for hosting in a hosting environment
US8655713B2 (en) * 2008-10-28 2014-02-18 Novell, Inc. Techniques for help desk management
CN101739333B (zh) * 2008-11-25 2013-10-16 国际商业机器公司 应用程序的调试方法、调试工具及调试装置
US8776028B1 (en) * 2009-04-04 2014-07-08 Parallels IP Holdings GmbH Virtual execution environment for software delivery and feedback
CN101887393B (zh) * 2010-07-01 2014-07-02 中兴通讯股份有限公司 基于半虚拟化技术的设备故障复现方法及系统
JP5646233B2 (ja) * 2010-07-21 2014-12-24 株式会社日立システムズ 仮想イメージを利用した障害対応システム
US8930769B2 (en) * 2010-08-13 2015-01-06 International Business Machines Corporation Managing operating system deployment failure
RU2453905C1 (ru) * 2011-01-21 2012-06-20 Государственное казенное образовательное учреждение высшего профессионального образования Академия Федеральной службы охраны Российской Федерации (Академия ФСО России) Способ проверки функционирования протоколов информационных систем
CN102129408B (zh) * 2011-04-14 2013-09-25 电子科技大学 一种基于记录回放技术的嵌入式软件调试装置和方法
JP6024126B2 (ja) * 2012-03-02 2016-11-09 株式会社リコー 障害対応支援装置、障害対応支援システム、障害対応支援方法、及び障害対応支援プログラム
US9015714B2 (en) 2012-11-27 2015-04-21 Citrix Systems, Inc. Diagnostic virtual machine created to monitor cluster of hypervisors based on user requesting assistance from cluster administrator
US20140336795A1 (en) * 2013-05-09 2014-11-13 Rockwell Automation Technologies, Inc. Remote assistance via a cloud platform for industrial automation
US9626176B2 (en) * 2013-09-13 2017-04-18 Microsoft Technology Licensing, Llc Update installer with technical impact analysis
US9665359B2 (en) * 2013-09-13 2017-05-30 Microsoft Technology Licensing, Llc Automatically resolving conflicts after installation of selected updates in a computer system
US9830142B2 (en) * 2013-09-13 2017-11-28 Microsoft Technology Licensing, Llc Automatic installation of selected updates in multiple environments
US9405645B2 (en) * 2013-11-14 2016-08-02 Microsoft Technology Licensing, Llc User support experience with automatically generated virtual environment

Also Published As

Publication number Publication date
RU2673008C2 (ru) 2018-11-21
AU2014348826B2 (en) 2019-07-11
CN105765539A (zh) 2016-07-13
AU2014348826A1 (en) 2016-05-19
EP3069250A1 (en) 2016-09-21
KR102303004B1 (ko) 2021-09-15
US9405645B2 (en) 2016-08-02
WO2015073462A1 (en) 2015-05-21
CA2928458A1 (en) 2015-05-21
CN105765539B (zh) 2018-11-09
EP3069250B1 (en) 2017-10-11
JP2017500630A (ja) 2017-01-05
US9886675B2 (en) 2018-02-06
US20160307129A1 (en) 2016-10-20
MX2016006225A (es) 2016-08-08
KR20160084391A (ko) 2016-07-13
US20150135013A1 (en) 2015-05-14
RU2016118580A (ru) 2017-11-16
RU2016118580A3 (es) 2018-07-09
JP6426732B2 (ja) 2018-11-21

Similar Documents

Publication Publication Date Title
MX2016006225A (es) Experiencia de soporte de usuario con ambiente virtual generado automaticamente.
EP3036657A4 (en) Systems, methods, and computer readable medium for generating playlists
MX365748B (es) Dispositivo de administración de un solo uso que tiene elemento primer (imprimación).
EP4236332A3 (en) Techniques and apparatus for editing video
EP3086239A4 (en) Scenario generation device and computer program therefor
IN2014DN10099A (es)
EP2979180A4 (en) METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA FOR EMULATING VIRTUALIZATION RESOURCES
EP2869566A4 (en) DATA GENERATION DEVICE, DATA GENERATION METHOD, DATA REPRODUCTION DEVICE, AND DATA REPRODUCTION METHOD
MX341787B (es) Metodo y aparato para el control de envio de datos de medios.
IN2014MN02178A (es)
EP2998803A4 (en) Simulation method, recording medium wherein simulation program is stored, simulation device, and system
EP3073632A4 (en) Trace-data recording system, trace-data recording server, trace-data recording method, program, and information storage medium
SG11201507392WA (en) Information provision device, constructor management apparatus, information presentation device, program, communication system, and information provision method
EP3089024A4 (en) Multi-screen combined display method and device, and computer storage medium
MX2016008517A (es) Sistema de gestion de sistema de proceso, aparato servidor, programa de gestion y metodo de gestion.
EP2827103A4 (en) APPARATUS FOR PRODUCING DISPLAY INFORMATION, METHOD FOR PRODUCING DISPLAY INFORMATION, PRODUCT FOR GENERATING DISPLAY INFORMATION AND INFORMATION RECORDING MEDIUM
EP2849412A4 (en) METHOD AND DEVICE FOR DATA PROCESSING AND COMPUTER STORAGE MEDIUM
EP2996067A4 (en) Method and device for generating motion signature on the basis of motion signature information
EP3073383A4 (en) Method, device, and computer storage medium for hierarchical storage
SG11201602392YA (en) Data-processing device, programme, recording medium and data-processing method for generation of data that indicates navigation performance of ship
EP3023880A4 (en) METHOD, DEVICE AND COMPUTER MEMORY MEDIUM FOR IMPLEMENTING A DYNAMIC CACHE ASSIGNMENT OF AN INTERFACE
EP3042345A4 (en) Methods and systems for generating baselines regarding vehicle service request data
EP3032866A4 (en) SERVICE MIGRATION METHOD, ASSOCIATED DEVICE AND COMPUTER MEMORY MEDIUM
EP2985717A4 (en) DATA CLEARING DEVICE, DATA ERASING METHOD, PROGRAM, AND STORAGE MEDIUM
EP3065103A4 (en) Information provision system, specific-information generation device, and specific-information generation method

Legal Events

Date Code Title Description
FG Grant or registration