MX371268B - Experiencia de soporte de usuario con ambiente virtual generado automaticamente. - Google Patents

Experiencia de soporte de usuario con ambiente virtual generado automaticamente.

Info

Publication number
MX371268B
MX371268B MX2016006225A MX2016006225A MX371268B MX 371268 B MX371268 B MX 371268B MX 2016006225 A MX2016006225 A MX 2016006225A MX 2016006225 A MX2016006225 A MX 2016006225A MX 371268 B MX371268 B MX 371268B
Authority
MX
Mexico
Prior art keywords
instance
environment
virtual environment
automatically generated
user support
Prior art date
Application number
MX2016006225A
Other languages
English (en)
Other versions
MX2016006225A (es
Inventor
Zhang Yi
Thomas Satish
Chowdhury Murtaza
Srinivasan Sridhar
Hal Howard John
Original Assignee
Microsoft Technology Licensing Llc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Microsoft Technology Licensing Llc filed Critical Microsoft Technology Licensing Llc
Publication of MX2016006225A publication Critical patent/MX2016006225A/es
Publication of MX371268B publication Critical patent/MX371268B/es

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G06F9/45533—Hypervisors; Virtual machine monitors
    • G06F9/45558—Hypervisor-specific management and integration aspects
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3058—Monitoring arrangements for monitoring environmental properties or parameters of the computing system or of the computing system component, e.g. monitoring of power, currents, temperature, humidity, position, vibrations
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Prevention of errors by analysis, debugging or testing of software
    • G06F11/362—Debugging of software
    • G06F11/366—Debugging of software using diagnostics
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/36—Prevention of errors by analysis, debugging or testing of software
    • G06F11/3698—Environments for analysis, debugging or testing of software
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04842—Selection of displayed objects or displayed text elements
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0637—Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/455—Emulation; Interpretation; Software simulation, e.g. virtualisation or emulation of application or operating system execution engines
    • G06F9/45533—Hypervisors; Virtual machine monitors
    • G06F9/45558—Hypervisor-specific management and integration aspects
    • G06F2009/45595—Network integration; Enabling network access in virtual machine instances

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Quality & Reliability (AREA)
  • Human Resources & Organizations (AREA)
  • Software Systems (AREA)
  • Computer Hardware Design (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Educational Administration (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Tourism & Hospitality (AREA)
  • General Business, Economics & Management (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Computing Systems (AREA)
  • Human Computer Interaction (AREA)
  • Debugging And Monitoring (AREA)
  • User Interface Of Digital Computer (AREA)
  • Test And Diagnosis Of Digital Computers (AREA)
  • Stored Programmes (AREA)

Abstract

Un servicio de ambiente virtual obtiene información de diagnóstico recolectada automáticamente de una instancia desarrollada de un sistema de computadora y genera automáticamente una reproducción de un ambiente de la instancia del sistema de computadora, basándose en los datos de diagnóstico recolectados. Las interacciones de usuario con el ambiente de diagnóstico virtual pueden registrarse para identificar un problema técnico con la instancia desarrollada del sistema de computadora. Una solución para el problema se aplica en el ambiente de diagnóstico virtual para que pueda verificarse por el usuario antes de aplicarlo a la instancia desarrollada.
MX2016006225A 2013-11-14 2014-11-12 Experiencia de soporte de usuario con ambiente virtual generado automaticamente. MX371268B (es)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US14/080,180 US9405645B2 (en) 2013-11-14 2013-11-14 User support experience with automatically generated virtual environment
PCT/US2014/065100 WO2015073462A1 (en) 2013-11-14 2014-11-12 User support experience with automatically generated virtual environment

Publications (2)

Publication Number Publication Date
MX2016006225A MX2016006225A (es) 2016-08-08
MX371268B true MX371268B (es) 2020-01-23

Family

ID=52023618

Family Applications (1)

Application Number Title Priority Date Filing Date
MX2016006225A MX371268B (es) 2013-11-14 2014-11-12 Experiencia de soporte de usuario con ambiente virtual generado automaticamente.

Country Status (10)

Country Link
US (2) US9405645B2 (es)
EP (1) EP3069250B1 (es)
JP (1) JP6426732B2 (es)
KR (1) KR102303004B1 (es)
CN (1) CN105765539B (es)
AU (1) AU2014348826B2 (es)
CA (1) CA2928458A1 (es)
MX (1) MX371268B (es)
RU (1) RU2673008C2 (es)
WO (1) WO2015073462A1 (es)

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Also Published As

Publication number Publication date
RU2016118580A3 (es) 2018-07-09
MX2016006225A (es) 2016-08-08
EP3069250A1 (en) 2016-09-21
CN105765539B (zh) 2018-11-09
US9886675B2 (en) 2018-02-06
RU2016118580A (ru) 2017-11-16
CA2928458A1 (en) 2015-05-21
JP2017500630A (ja) 2017-01-05
AU2014348826B2 (en) 2019-07-11
US20150135013A1 (en) 2015-05-14
EP3069250B1 (en) 2017-10-11
RU2673008C2 (ru) 2018-11-21
KR20160084391A (ko) 2016-07-13
KR102303004B1 (ko) 2021-09-15
US9405645B2 (en) 2016-08-02
US20160307129A1 (en) 2016-10-20
JP6426732B2 (ja) 2018-11-21
WO2015073462A1 (en) 2015-05-21
CN105765539A (zh) 2016-07-13
AU2014348826A1 (en) 2016-05-19

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