KR20180018284A - Customer management service method using special license owner group as regular member - Google Patents

Abstract

The present invention relates to a customer management service method of an expert group with a specific license owner as a regular member, which is able to allocate a license owner in charge for a customer when the customer subscribes for membership, to generate advertisement and/or sale profits, and to process and distribute such profits to a beauty-related license owner. According to the present invention, the customer management service method of the expert group with a specific license owner as a regular member in a system, which comprises: a server (100); an expert terminal (200) of a specific license owner; and a customer terminal (300), comprises: an expert subscription process performed in between the server (100) and expert terminal (200); and a customer subscription process performed in between the server (100) and customer terminal (200). The customer subscription process comprises: a step of operating an app for customers (S313); a step of entering a phone number for customer subscription in an input window for member subscription to transmit to the server (100) (S314); a step of determining if there is any phone number match between phone numbers on a customer phonebook and phone numbers on an expert phonebook (S323); and a step wherein a customer willing to subscribe selects an expert in charge in an expert selection output window coming under the matched phone number (S334).

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer management service method,

The present invention relates to a method of providing a customer management service for a professional group that has a specific license holder as a full member, and for example, by using a specific group as a full member of a beauty related certificate such as skin, hair and nail, Provides marketing services such as advertising and sales of products to customers who are registered with the beauty related license holder in cooperation with the advertiser and the seller and manages the profit generated by the marketing service to the owner To a customer management service method of an expert group that has a specific license holder as a full member.

Recently, a system for providing various types of online marketing services has been developed according to the development of communication and network technologies. This marketing service system implements customer-specific marketing through various channels such as e-Mail, SMS, phone, mobile messenger, etc. and provides a function to analyze the marketing effect compared with the sales data.

This marketing service system can be very effective in improving the efficiency of marketing by fully utilizing the business environment such as medium and large Internet shopping malls. However, the business environment and beauty technical manpower, Hair shops in a work environment composed of hair designers have a problem of requiring a high-cost professional manager.

Therefore, it is difficult to provide professional marketing personnel with differentiated marketing services because of the inherent profits generated by professional technical personnel.

On the other hand, in the case of beauty care providers such as skin care, hair shop and nail art, these professionals are required to meet with the clients who receive the treatment on a one-on-one basis, In addition, there is a characteristic that the dedicated hair designer should be designated because of the problem of personality, and the promotion of beauty related products naturally takes place in this process. In recent years, communication or promotion of a reservation or a dedicated designer has become a smartphone application, .

However, in the case of a conventional mobile application (hereinafter, simply referred to as an "app"), the designer merely makes a reservation and sends a short message, and the designer himself introduces his / Even if you buy a product, it was only enough to earn points.

For example, Japanese Patent Application Laid-Open No. 2003-30520 discloses a method for providing a user-friendly network computing environment to a cosmetics store, and a simple and reliable customer management, a customer satisfaction improvement and a feasible point service providing method using the same. A customer authentication step s301 of accepting customer authentication information and performing customer authentication and returning the authentication result to the store terminal 20, (s303), a point data receiving step (s304) of receiving point data from the computer 30 such as an advertiser in accordance with the click event, and a point data receiving step (s304) of recording point data in the database in association with the respective IDs distributed to the seller, A point data transfer step (s306) for writing the customer point data to the store terminal, A point reading step (s307) of reading stored customer point data through a reader in an actual store; and point data obtained by subtracting a predetermined point from the point data based on the cost of providing the product to the customer, Step s308.

However, although the above-mentioned prior art refers to accumulation of points according to an advertisement reading to a customer, there is no consideration of allocation of advertisement income to a beauty salon, and there is no consideration as to how to match a customer with a beauty requester, There is no consideration what to do if you do. In short, it is merely a concept of earning a general advertisement point that gives a customer a point when viewing an advertisement.

Japanese Patent Application Laid-Open No. 2003-30520 (Disclosure Date: January 31, 2003)

It is an object of the present invention to provide a method for providing a customer management service of a specific group of specialist groups, such as a service of a beauty related certificate owner such as skin, hair and nail, , And assigns the exclusive license holder to the customer at the time of membership, thereby providing marketing services such as advertisements and merchandise sales to the customers registered with the beauty related license holder in cooperation with the advertiser and the seller, To provide a method of customer management service for a professional group that has a specific license holder as a full member, which generates advertisement and / or sales revenue and processes such revenue to distribute to the beauty related license holder.

At this time, in order to distribute revenue according to the number of customers who have registered the specific certification holder as the exclusive license holder and distribute the revenue to the specific license holder, and to provide benefits according to the increase in the number of members, And a management service method.

According to an aspect of the present invention, there is provided a customer management service method of an expert group having a specific license holder as a full member, comprising: one or more servers implementing a customer management service method of an expert group having a specific license holder as a full member; A professional terminal 200 of a specific credential owner connected to the at least one server through a communication network 500 and a customer terminal 300 connected to the at least one server and the expert terminal 200 through a communication network 500 , Wherein the at least one server is provided with an independent professional application driving module (110) and a customer application driving module (120), and the at least one server The expert application driving module 110 and the customer application driving module 120 are connected to the first database 111 and the second application 111 The customer application module 120 can not directly access the first database 111 and the customer application module 120 can access the first database 111, The expert application application module 110 requests the expert application application module 110 to search the contents of the first database 111 for the customer application module 110 120, and the expert membership process performed between the expert application driving module 110 and the expert terminal 200; A customer member registration process performed between the customer application module 120 and the customer terminal 200; The customer member registration process includes the steps of (a) executing an application for a customer (S313), inputting a customer subscription phone number in a membership subscription input window, (Step S314); and (b) after step (a), transmitting the phone number of the customer terminal to the customer application driving module The module 120 requests confirmation of the telephone number registered as a specialist among the telephone numbers of the telephone book of the customer who intends to join the professional application driving module 110 and the expert application driving module 110 (S321, S322) of notifying the customer application module 120 of the search result to the customer application module 120, and (c) If you have a matching phone number between the subscribed phone numbers (Step S323); and (g) selecting a single dedicated expert in step S334 by the customer who wants to join in the expert selection output window S333 corresponding to the matched telephone number The system may further include an advertiser (600) that orders an advertisement while being connected to the at least one server through a communication network, a product sales note (700) that sells products online, or both Based on the number of customers who have recently assigned each expert member as a dedicated expert at the time of distributing profits to the expert members, And distributing it.

Preferably, the at least one server is two servers, and the expert application driving module 110 and the customer application driving module 120 are provided in separate servers.

Preferably, the expert application driving module 110 and the customer application driving module 120 are provided in one server. However, the expert application driving module 110 and the customer application driving module 120 may be installed in a single server, The customer-oriented application driven by the application-oriented application module 120 is a completely separate application independent of each other.

More preferably, (d) after step (c), if there is no matching telephone number, an error is sent (S324), and if there is at least one matching telephone number, Transmitting expert information to the customer terminal 300 (S325); And further comprising:

Preferably, the method further comprises: (e) sending the authentication number to the client terminal 300 by the client application module 120, requesting the client terminal 300 for the authentication number, Performing authentication by inputting the authentication number (S326 to S328); And (f) a step (S331 to S332) of the customer application driving module (120) requesting a password for the customer terminal (300) and inputting the password; And further comprising:

The method further includes the step of (h) after the step (g), the customer application driving module 120 notifies completion of the subscription and updates the second database 121 (S335 ~ S336); And further comprising:

Also, preferably, the method further includes a process of changing the dedicated expert after the customer terminal 300 joins the membership.

More specifically, in the process of changing the dedicated expert, when the customer terminal 300 sends a dedicated designer change request to the customer application module 120, the process of changing the phone numbers of the phone book registered in the customer terminal (S414 to S419) of searching for expert information matching between experts who are registered as experts in the expert application driving module (110) and allowing the customer to select a dedicated expert among them .

Also, preferably, the expert membership process is comprised of a high-level expert 200 membership process and a low-level expert 200 'process of subscribing to the recommendation of the high-level expert 200 do.

As described above, by providing a method of providing a customer management service of a specialist group having a specific certification holder of the present invention as a full member, it is possible to provide a new revenue source to a specific license holder such as a hairdresser, , Which may result in win-win by both a particular license holder, vendor, and / or distributor.

In addition, according to the customer management service method of the specialist group having the specific license holder of the present invention as the active member, the customer can be motivated to purchase with the incentive such as the provision of points to the customer.

In addition, the customer management service method of the expert group having the specific license holder of the present invention as a full member can use the customer management service application to integrally manage the reservation, inquiry, answer, schedule, and mileage between the customer and the beauty- .

1 is a block diagram of a point service providing system in the beauty industry according to the prior art.
2 is a flow chart showing an actual process of a point service providing method in the beauty industry or the like according to the related art.
FIG. 3 is a system block diagram illustrating a method of providing a customer management service of a specialist group that is a regular member of a specific license holder according to an exemplary embodiment of the present invention.
FIG. 4 is a flow chart of a high-level expert membership enrollment method among a customer management service method of an expert group that has a specific license holder as a full member according to an exemplary embodiment of the present invention.
5A to 5D show examples of input / output windows for joining the high-level expert membership of FIG.
FIG. 6 is a flowchart of a low-level specialist member enrollment method among a customer management service method of an expert group that has a specific license holder as an active member according to an exemplary embodiment of the present invention.
FIGS. 7A to 7G show examples of input / output windows of the expert terminal for joining the low-level expert membership of FIG.
8A to 8C show examples of input / output windows of the customer terminal for joining the low-level expert membership of FIG.
FIG. 9 is a flowchart of a customer member enrollment method among a customer management service method of an expert group that has a specific license holder as an active member according to an embodiment of the present invention.
FIGS. 10A to 10C show examples of input / output windows of the customer terminal for customer registration in FIG.
11 is a flowchart of a process for changing a customer dedicated expert among customer management service methods of a specialist group having a specific certification holder as a full member according to an embodiment of the present invention.
12A to 12D show examples of the input / output window of the customer terminal for the process of changing the dedicated expert of FIG.
FIGS. 13A to 13D show examples of input / output windows of a customer terminal according to an application for a customer, among customer management service methods of an expert group having a specific license holder as an active member according to an exemplary embodiment of the present invention.

The embodiments of the present invention can be modified in various forms, and the scope of the present invention should not be construed as being limited by the embodiments described below. The present embodiments are provided to enable those skilled in the art to more fully understand the present invention. Therefore, the shapes and the like of the components in the drawings are exaggerated in order to emphasize a clearer explanation.

For reference, the present inventor filed a patent application No. 2015-0110254 filed on Aug. 4, 2015 entitled " Customer Management Service System and Method That Regularly Owns a Beauty Related Certification Owner " The disclosure of which is incorporated herein by reference in its entirety, without departing from the gist of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to FIGS. 1 through 13D.

FIG. 3 is a system block diagram illustrating a method of providing a customer management service of a specialist group having a specific license holder as an active member according to an exemplary embodiment of the present invention. FIG. 5A to 5D show examples of input / output windows for joining a high-level expert membership of FIG. 4, and FIG. 6 is a flowchart illustrating an example of the input / 7A to 7G show examples of the input / output window of the expert terminal for joining the low-level expert membership of FIG. 6, and FIG. 8A FIG. 8C is a flowchart illustrating a process of entering / FIG. 9 is a flow chart of a customer member enrollment method among a customer management service method of an expert group having a specific certificate holder as an active member according to an embodiment of the present invention, FIGS. 10A to 10C are diagrams FIG. 11 is a flowchart of a process for changing a dedicated expert among a customer in a customer management service method of an expert group having a specific license holder as a full member according to an embodiment of the present invention, and FIG. 12A to 12D show examples of input / output windows of the customer terminal for the process of changing the dedicated expert of FIG. 11, and FIGS. 13A to 13D show examples of the input / Among customer management service methods of the group, Output window of the terminal.

Referring to FIG. 3, a system for implementing a customer management service method of an expert group having a specific license holder as an active member according to an exemplary embodiment of the present invention will be briefly described. As shown in FIG. 3, The server 100 implementing the customer management service method of the group is connected to the expert terminal 200 and the customer terminal 300 of the specific credential holder through the wired / wireless communication network, An advertiser 600 and a product sales note 700 that sells products on-line.

The server 100 in the embodiment includes an expert application driving module 110 for driving a professional application having a specific credential owner as a full member, a client application driving module 120 (in this embodiment, Kok and Kok (KK)). However, they may be constructed as a single server or, conversely, they may be configured as totally separate servers do.

The data bases 111 and 121 are provided in the 'Hacock', which is the expert application driving module 110, and 'Kok and Ancock', which is the customer application driving module 120.

In this embodiment, a professional app such as a hair designer is referred to as "Hair Kok" (H.K.) And a customer app is simply referred to as "Kok and Kok" (K.K.). As a result, the expert terminal 200 and the customer terminal 300 are not separately defined. When a smartphone user downloads and installs a 'haircock' in his / her smartphone, the smartphone is connected to the expert terminal 200 ), And when a smartphone user downloads and installs 'Cock & Cock' in his smartphone, the smart phone is designated as the customer terminal 300, and in some cases, When these two applications are laid out at the same time, one smartphone can perform both the role of the expert terminal 200 and the role of the customer terminal 300.

Now, with reference to FIG. 4 to FIG. 5D, a description will be given of joining Haircock as a professional application.

First, a specific license holder such as a hairdresser downloads and installs a haircock application in the application store 800 (S111 to S113). Then, the hair-coke app displays the input window screen as shown in FIG. 5A. Here, the expert clicks on a new member subscription to input an e-mail, a password and / or a telephone number as shown in FIG. , At least the member phone number is transmitted to the server 100 (in particular, the professional application driving module 110) (hereinafter simply referred to as 'HK') (S114).

In step S115, the professional-application-application-driving module 110 searches for its own dB 111 and confirms whether it is a new member or an existing member by using the telephone number. After that, the expert terminal 200 requests the expert terminal 200 to confirm whether the expert name and the membership are agreed or not (S116). The expert terminal 200 writes the real name and designer name of the hairdresser himself, To confirm the input of the expert name and the membership subscription agreement (S117). Then, the expert application driving module 110 of the server 100 stores it in its own dB 111 (S118), and notifies the expert terminal 200 of the membership completion notification as shown in FIG. 5D (S119).

Next, referring to Fig. 6 to Fig. 8C, the entry of the low-level expert membership will be described. The difference between the low-level expert 200 'in FIG. 6 and the high-level expert 200 in FIG. 4 is that the high-level expert 200 in FIG. 4 can download the application directly from the application store, , The lower level expert 200 'in FIG. 6 refers to a case where a recommendation is received from the higher level expert and is based on the recommendation from the higher level expert, which is merely a difference in terms of the joining procedure. This is not to say that there is a substantial difference. When the high-level expert 200 subscribes to the other experts, it obtains the reseller points as described below. However, it is preferable that the high-level specialist 200 admit it only in the first stage in order to reduce the adverse effects of the multi- In addition to the level specialist 200, the lower level specialist 200 'also obtains a reseller point by subscribing to another expert.

When the high-level expert 200 operates the hair-cock app and clicks the menu view 201 on the upper left side of FIG. 7A, the main menu shown in FIG. Here, the expert can select a recommendation menu by clicking the 'recommendation and reseller point' menu (S201). Then, in the sub menu of the 'recommendation and reseller point' menu as shown in FIG. 7C, a menu 'recommend a haircock' is selected, and a haircoc recommendation URL is copied as shown in FIG. 7D (S202) By sending a band or letter to another specialist (S203), a reseller can be earned by recommending a hair-cock to another specialist. When the user clicks the 'Copy URL' button on the screen of FIG. 7D, a message saying 'URL copied' is displayed as shown in FIG. 7E and ready to be transmitted. (S204). In this case, the server will provide the reseller with the reseller points to the high-level specialist when the specialist who has received the recommendation later joins the membership. In addition, the high-level specialist 200 can check his / her reseller point (S206) by clicking 'Reseller Point' in the menu of FIG. 7C, as shown in FIG. 7F. Alternatively, it is possible to check whether or not the recommended member has subscribed to the low-level specialist member. In the menu of FIG. 7C, the 'recommended member' is clicked, It is possible to check the number of members to be earned.

On the other hand, the low-level expert 200 'who has received the membership recommendation from the high-level expert 200 pastes the transmitted URL to the Internet address window (S205), and when this is done, As a result, you are ready to join. That is, when the user clicks 'Subscribe to the designer and download the application' on the screen of FIG. 8A, the application download request is made to the application store 800 (S210), and the high level expert membership registration procedure (S111 to S113 , The user installs and executes the hair-cock application in the application store 800 (S211 to S213). Similarly, similar to the process in the high-level expert membership registration procedure (S114 to S119) in Fig. 4, the low-level membership registration is executed. In this case, however, In step S214 corresponding to the number transmission step S114, the telephone number of the lower-level expert to be registered as well as recommender information is transmitted (S214). FIG. 8B is an example of a screen corresponding to FIG. 5C. Finally, when the subscription is completed, as shown in FIG. 8C, an initial screen of the haircock is displayed, ).

Now, with reference to Figs. 9 to 10C, customer membership will be described. 4 and FIG. 6, while the customer 300 in FIG. 9 is preferably a free subscription, in principle. In addition, while 'Haircock', an app for experts 200 and 200 'in FIGS. 4 and 6, communicates with the expert application driving module 110 in FIG. 3, To communicate with the customer application driving module 120 of FIG. On the other hand, the customer 300 subscription in FIG. 9 can also be subscribed to by downloading the Cock & Cock app directly from the App Store or by subscribing to the subscription from a specialist. However, Must be assigned a dedicated expert. In addition, the customer can freely change the dedicated expert at any time after membership, which will be described later with reference to FIGS. 11 to 12D.

If the customer has received an invitation to join from his hairdresser (S310), the user is requested to paste the URL and download the customer's app to the application store 800 similarly to the steps S205 and S210 of FIG. 6, The customer application is downloaded from the app store, installed (see FIG. 10A), and executed (S311 to S313), as in steps S111 to S113 of FIG. Of course, when the customer directly downloads from the App Store, steps corresponding to steps S205 and S210 are unnecessary.

10B, the customer inputs a telephone number for customer subscription and transmits the telephone numbers of the telephone directory of his / her smartphone to the customer of the server 100 The customer application driving module 120 searches the dB 121 and confirms whether or not it is pre-registered (S315). If the customer is a new customer, At least one telephone number among the telephone numbers of the telephone book of the customer who is going to be a member of the subscription application module 110 is registered as an expert? That is, it is requested to confirm whether the telephone numbers on the customer telephone directory match with the telephone numbers registered as experts (S321).

The expert application driving module 110 notifies the customer application module 120 of the result of the dB (111) search (S323), and the telephone numbers on the customer telephone directory, (S323). If there is no matching telephone number, an error is sent (S324). If there is at least one matching telephone number, it is determined whether all of the matched telephone numbers To the matching expert 200 and the customer terminal 300 at step S325.

On the other hand, in order to confirm whether the telephone numbers on the customer telephone directory match the telephone numbers registered as experts, the entire expert information currently registered in the server 100 is transmitted to the customer terminal 300, And a method of displaying matched expert information by checking whether the matching is made in the client application of the customer terminal.

Almost at the same time, the customer application driving module 120 sends the authentication number to the smartphone of the customer who wants to join (S326), and requests the authentication number to enter the authentication number (S327). If the customer intends to join the service, he / she checks his / her character on the smartphone and inputs the authentication number (S328), checks whether the authentication number matches (S329), and if not, sends an error (S330) Since the smartphone is correct, the final membership registration procedure is confirmed through the password request and input (S311, S312). Finally, as shown in FIG. 10C, the expert selection output window is displayed (S333). The designer shown in FIG. 10C is a designer who is registered as a specialist in haircock while being registered in a telephone directory of a smartphone of a customer to be a member, and a designer of a specialist group Since the management service method is a service method for a dedicated expert to manage the customer on a one-to-one basis, if the dedicated expert is not designated, there is no meaning of joining the Cock & It is an important process. On the other hand, in order to secure the security, after completing the customer registration on the mobile, a dedicated expert selection procedure may be performed. In this case, if the expert member registered in the phone book of the customer's smart phone is registered as a member If the dedicated professional selection process can not be completed, the complete membership is not completed and may be left as an associate member, and after completing the dedicated expert selection process, the membership registration process may be completed.

  Now, if the customer (or an associate member) who wants to become a member selects a dedicated expert by considering the profile or other information of the specialist registered in his phone book (S334), the customer application driving module 120 notifies the subscription completion notification The expert application driving module 110 and the customer application driving module 120 notify the member, the expert and the expert application driving module 110 simultaneously (S335) (S336).

Finally, with reference to Figs. 11 to 12, a description will be given of changing a dedicated expert of a customer. Since the characteristic of the present invention relates to a method of customer management service of a specialist who is a specific certification holder who responds to a customer on a one-to-one basis, the customer should designate a specialist as a dedicated expert. As described above, A need may arise.

First, as shown in FIG. 12A, when a customer's application Cock & Cock app is executed (S411), a screen as shown in FIG. 12B informing the currently set dedicated expert (for example, a reservation date for haircut) do. If the setting menu 301 on the upper right side is clicked on (S412), a sub menu as shown in FIG. 12C is displayed. At this time, when the 'dedicated designer setting' menu is clicked (S413) The customer designation change request is transmitted to the customer application driving module 110 of the server 100 through the application, and the customer telephone number and the telephone numbers of the customer's telephone directory are transmitted (S414). Then, the customer application driving module 110 searches the dB 121 (S415), and requests the expert application driving module 110 for confirmation (S416). In response, the professional application composition module 110 searches its own dB 111 and notifies the customer application module 120 of the expert information matching the registered telephone numbers of the customer's telephone directory The customer application driving module 120 sends the matched designer information to the customer terminal 300 (S418), and the Cock & As shown in FIG. Accordingly, the customer selects a specialist who desires to be dedicated (among a plurality of experts) and gives a dedicated designer selection signal to the customer application driving module 120 (S419).

In response to this, the customer application driving module 120 notifies the expert application driving module 110 and the corresponding expert 200 at the same time (S420) (110) and the customer application driving module (120) update their respective dBs (111, 121) (S421).

FIGS. 13A to 13D are execution screens for the favorite menu at the bottom of the cock-and-pop app execution screen. FIG. 13A shows an execution screen of the point and the stamp confirmation menu 302, FIG. 13B is a screen for displaying an event in progress when the event confirmation menu 303 in progress is clicked, FIG. 13C is a screen for displaying an event for confirming the event, FIG. 13D is a screen for displaying message contents exchanged with a dedicated specialist when a message confirmation menu 305 is clicked, and a message can be sent and received .

For reference, the present invention is particularly suitable for owners of cosmetic related products such as skin, hair, and nails. However, the present invention is also applicable to a cosmetic surgeon such as his or her plastic surgeon, team doctor, exclusive trainer, It can be applied to any method of customer management service of a specialist group that has a specific license holder who is a direct member. For reference, it is preferable that individual customers of different experts are configured so that conversation among customers is not possible in order to prevent duplicate registration, and since experts will try to protect their customers anyway, Information exchange may be possible.

The marketing service provider of the present invention integrally manages the active member group, a plurality of advertising clients, and a plurality of vendors. The marketing service provider is required to distribute advertising revenue generated from the advertiser to each of the cosmetics license holders and to distribute distribution revenue generated from the distributor including the online shopping mall, the offline store, Lt; / RTI > The advertising revenue is targeted to the entire advertising audience including the customer, the beauty certification holder, and the distribution revenue is generated when the customer registered with the beauty certification holder purchases the product.

For example, in the present invention, licensed stores are, for example, a hair shop, and the owner of a cosmetics license is a hair designer, and the revenue cost generated by marketing services such as advertising revenue and distribution revenue is paid to a hair designer . At this time, distributing the advertisement revenue according to the number of customers designated as exclusive experts, or distributing revenue of the customers registered by the hair designers to the hair designers designated by the individual customers as exclusive experts.

Accordingly, the customer management service of the present invention provides a discount point according to an increase in the number of individual customers of beauty care related certificate owners, or provides points of accumulation such as stamps and mileage.

In addition, the server 100 of the present invention should be linked with the advertising client system and the vendor system, and is preferably linked to a financial institution server for payment and point management, though it is not shown.

Each of the expert terminal 200 and the customer terminal 300 may be a smart phone, a tablet computer, a notebook computer, or a personal computer.

The server 100 processes the registration between the customer terminal 300 and the expert terminals 200 as a mutual customer or a specific certificate holder and performs the additional registration and procedure between the customer terminal 300 and the expert terminals 200 Reservation and confirmation, procedure inquiry and answer, recommendation of the owner of beauty related certificate, registration and confirmation of the procedure result, stamp registration and confirmation, schedule registration and confirmation. In addition, the server 100 processes the customer management service to generate revenue in connection with the advertising client system and the vendor system.

In addition, in the case where a certain expert 200 recommends another expert 200 ', the server 100 pays a reseller who distributes profits according to other experts to the expert, The server 100 processes the related information to mutually share among the expert terminals 200 and distributes a portion of the revenue due to the introduction and the sales of the product to the professional terminal 200 .

Although the method for providing the customer management service of the expert group having the specific license holder according to the present invention as the active member according to the present invention has been described with reference to the detailed description and the drawings, it is only described by way of example, and the scope of the present invention is not limited Various changes and modifications are possible within the scope of the invention.

100: Server
110: Professional app drive module
120: Customer-driven app-driven module
200,200 ': Expert terminal
300: Customer terminal
500: Network
600: Advertiser system
700: Product sales main system
800: App Store

Claims (9)

An expert terminal 200 of a specific credential owner connected through the communication network 500 with the one or more servers, and the one or more servers and experts 1. A customer management service method of a professional group that has a specific license holder as a full member in a system including a customer terminal (300) connected through a terminal (200) and a communication network (500)
The one or more servers are provided with an independent application-specific application-specific application driving module 110 and a customer-specific application driving module 120,
The expert application driving module 110 has a first database 111 and the customer application driving module 120 has a second database 121,
The customer application driving module 120 can not directly access the first database 111. When the customer application driving module 120 desires to search the contents of the first database 111, It is required to make a request to the expert application driving module 110 and the expert application driving module 110 notifies the customer application driving module 120 of the search result of the first database 111,
A expert membership process performed between the expert application driving module 110 and the expert terminal 200; And
A customer member registration process performed between the customer application module 120 and the customer terminal 200; , ≪ / RTI &
The customer registration process includes:
(a) Execute an application for a customer (S313), enter a customer-joining telephone number in a membership-registration input window, and the customer terminal 300 transmits the telephone number of the customer, A step S314 of transmitting the telephone numbers of the service department to the customer application driving module 120,
(b) After the step (a), the customer application driving module 120 searches for a phone number of a phone number of a customer who is going to be a member of the professional application driving module 110 (S321, S322) of requesting confirmation of the number and notifying the customer application module 120 of the search result by the expert application application module 110,
(c) a step (S323) of determining whether the customer application driving module (120) has any one of the telephone numbers on the customer telephone directory and the matched telephone numbers between the telephone numbers registered as experts,
(g) selecting (S334) a single dedicated expert in the expert selection output window (S333) corresponding to the matched telephone number,
The system may further include an advertiser (600) that orders advertisements while being connected to the at least one server through a communication network, a product sales note (700) that sells products online,
Distribute a portion of the revenue from the advertisement, the revenue from the sale of the product, or the revenues of both, to the expert members, but at the time of distributing revenue, Based on the number of users of a particular group of licensed specialists. The method according to claim 1,
Wherein the one or more servers are two servers, and the expert application driving module (110) and the customer application driving module (120) are provided in separate servers. Customer care service method. The method according to claim 1,
The expert application driving module 110 and the customer application driving module 120 are provided in one server but the expert application running in the expert application driving module 110 and the customer application driving module 120) is a totally independent app that is independent of each other. The method according to claim 1,
(d) If there is no matching telephone number after step (c), an error is sent (S324). If there is at least one matching telephone number, the expert information corresponding to all of the matched telephone numbers is transmitted to the customer terminal (S325);
Further comprising the steps of: (a) receiving a certificate from a customer; The method according to claim 1,
The method comprises:
(e) The customer application driving module 120 sends an authentication number to the customer terminal 300, requests an authentication number to the customer terminal 300, inputs the authentication number, (S326 to S328); And
(f) a step (S331 to S332) of the customer application driving module (120) requesting a password for the customer terminal (300) and inputting the password;
Further comprising the steps of: (a) receiving a certificate from a customer; The method according to claim 1,
The method comprises:
(h) a step (S335-S336) of notifying the customer application driving module 120 of the completion of the subscription and updating the second database 121 after the step (g);
Further comprising the steps of: (a) receiving a certificate from a customer; The method according to claim 1,
Wherein the method further comprises a process of changing the dedicated expert after the customer terminal (300) joins the membership. 8. The method of claim 7,
The process of changing the dedicated expert comprises:
When the customer terminal 300 sends a dedicated expert change request to the customer application module 120, the phone numbers of the phone book registered in the customer terminal and the specialist application module 110 (S414 to S419) of searching for expert information matched between the subscribed experts and allowing the customer to select a dedicated expert among the subscribed professionals. Customer care service method. The method according to claim 1,
Wherein the expert membership process is comprised of a high level expert 200 membership process and a low level expert 200 'process that subscribes to a recommendation from the high level expert 200 A method of customer management service of a professional group as a full member.

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