KR20150056716A - Method for Offering Integrated Car Washing Services through Real Time and System thereof - Google Patents

Abstract

The present invention relates to a real-time integrated car wash service providing method and a system thereof and, more specifically, to a method for integrally providing a car wash service with high quality and a system thereof, capable of implementing a real-time communication with a car owner, a car wash schedule, and the order and the payment for washing a car. The present invention enables a consumer to efficiently order the car wash service in the interior and exterior of the car at any parking facilities, informs the customer of the car wash process in real time, provides a nonpolluting car wash service with high quality without the inconvenience of a place movement and an additional time allocation consumed in the car wash, and improves the service for the enhanced car wash by collecting the satisfaction and opinions of the consumer.

Description

Technical Field [0001] The present invention relates to a method and system for providing a real-time integrated car wash service,

The present invention relates to a method and system for providing an integrated car wash service in real time, and more particularly, to realizing communication with car owners regarding order and payment for car wash, car wash job schedule, and car wash And more particularly, to a method and system for integrally providing quality car wash services.

In order to wash a car at a car wash, the customer purchases a disposable car wash ticket and enters the car wash number to enter the car wash. The automatic machine car wash system allows customers to insert coins directly into the car wash, There is a manual car wash method. All of these car wash methods require the customer to drive the car directly to the car wash. Therefore, it is necessary to allocate the time required for car washing separately, and it is inconvenient to wait for a long line, and busy modern people, especially workers, often do not have time to use these car wash facilities. In addition, since such car wash is limited to outside car wash, when car wash is desired, car wash is carried out separately at home, or ordering car wash service through telephone or Internet is mainly used.

Mobile Car Wash, which provides car wash services to customers' desired places, receives orders through phone or internet, and makes payments at the site when car wash is completed. Inside and Out Car Wash The car wash car wash is more complete than the car wash. Recently, commercial steam washing machines and Eco-Friendly Natural Wax & Cleaners have been developed and used as high-quality manual washing techniques using them. Car Wash Technology).

Advanced hand washing has the advantage that customers can keep their car clean for a long time due to the mechanical and physical benefits of being able to thoroughly wash every part of the car to reach out of reach. In addition, the washing method using steam or non-polluting natural cleaning agent only uses soft cloth and special sponge. Since it does not use water and detergent at all, there is no fear of scratches that may occur during washing, Soil pollution and water pollution can be prevented by not doing so. In addition, these state-of-the-art, environmentally friendly washing methods are evolving differently and new technologies are being developed in the future, so that better methods can be applied to advanced hand washing.

This business car wash is usually done by using the Internet or telephone to make reservations 2-3 days in advance. Therefore, the customer actually has to wait a few days to get the car wash service. In addition, when the vehicle is used almost every day during the day, it may be necessary to receive the car wash service at night. In this case, the car wash service provider carries out car wash at night time, which is the time when the customer does not use the car. In this case, since the car has to be washed while sleeping, if the car accident related to the customer occurs, It is not easy to contact the In the case of late-night car wash, it is almost impossible to wash in the room. Because opening the door of the vehicle during the night for indoor washing may not only cause anxiety to the customer, but it is also practically impossible for the car wash service provider provided with the vehicle key to safely return the key to the customer at night after the vehicle is washed It is not easy.

There is also a way to allow customers who order car wash to receive car service on the day using phone calls or applications (applications, apps or apps) installed on the smartphone wherever they want during the day. That is, as a mobile hand washing method using a motorcycle or the like, a method of transferring a car wash order from a call center to a personal car wash service provider waiting in the area is used. This method has the advantage of providing quick and fast car wash service. However, there are limitations in providing a consistent customer car- rying service because the operator who receives the car wash order and the actual car wash service provider are separate operators.

However, if you can order car wash services from a car parked parking lot during the customer's weekly office hours, or at a large shopping center or department store, (High Quality of Inside & Out Manual Car Wash) service, it is possible to solve the inconvenience of car wash and save the car wash time as much as possible. The advanced advanced hand washing method using steam or pollution-free natural cleaning agent recently has the merit of not causing inconvenience even if car washing is carried out in a narrow place such as indoor or outdoor parking space. (Detail Car Wash) service of the present invention can be realized.

Korean Patent Laid-Open Publication No. 10-2001-0069592 (published on July 25, 2001, entitled " Korean Patent Laid-Open Publication No. 10-2006-0098112 (published on September 18, 2006, entitled "Travel Car Wash Service Method Using Wide Area Telephone" Korean Patent Laid-Open Publication No. 10-2002-0029052 (Apr. 17, 2002, entitled: METHOD FOR PROVIDING MOBILE CAR WASH SERVICE USING INTERNET, AND COMPUTER READABLE RECORDING MEDIUM HAVING A PROGRAM FOR IMPLEMENTING THE SAME)

In view of the above, it is an object of the present invention to allow a car wash person to carry out a detailed car wash on a car parked at a parking facility.

Further, the present invention provides a two-way communication with a customer through ordering and settlement for a car service at a workplace of a carpenter or a shopping center, and provides integrated scheduling for car washing, thereby providing a fast and convenient car wash service It is another purpose.

In order to achieve the above-mentioned object, the present invention provides a method for a car wash service, comprising the steps of: (a) connecting a car wash management server connected to a wired / wireless communication network to perform a login for car wash services; (b) The car wash management server provides a car wash order to the connected customer terminal, and the carousel creates a car wash order including customer information, parking information, car information and car wash range, and transmits the car wash order to the car wash management server. A step of allowing the server to select a payment method of the customer terminal for the car wash service to make a settlement; (c) the car wash management server generating a normal car wash, an express car wash or a reserved car wash work schedule according to the order wash of the customer terminal; (d) the car wash terminal connects to the car wash management server connected to the wired / wireless communication network, receives the car wash job schedule, collects pre-car wash status information of the car to be washed and transmits the information to the car wash management server; (e) if an emergency situation occurs during the car wash operation of the car to be washed, generating an emergency message at the car wash terminal and transmitting the generated emergency message to the car wash management server; (f) the car wash station terminal collects post-car wash status information of the car after the washing operation of the car to be washed is completed, and transmits the car wash car status information to the car wash management server; and (g) And transmitting an emergency message to the customer terminal before and after the car wash.

Also, in the present invention, in the step (b), in the step (b), the customer terminal displays order information including the vehicle number, vehicle model name, vehicle type, color, and customer contact information in the car wash order received from the car wash management server, Parking information including parking lot number and parking position, car type information including indoor car wash, outdoor car wash and indoor / outdoor car wash, reserved car wash and express car wash, and whether or not the car is damaged or contaminated and valuables , The customer terminal may select payment of a cash, a credit card or a coupon for payment of a fee to be paid to the car wash service after creation of the car wash order, and receive the receipt and payment information from the car wash management server.

According to the present invention, in the step (c), when the car wash server is in the normal car wash or the express car wash according to the car wash order entered at the customer terminal, the car wash management server transmits the car parking lot, The car management server checks the schedule and updates the schedule information DB by adding a new job schedule including a job schedule for each team, group and area, and the car wash management server determines a job schedule updated at a predetermined time interval, It is possible to update the schedule information DB after arranging the job schedule sequence in principle.

In addition, in the present invention, in the step (c), the car wash management server adds and arranges a reservation job schedule in the case of a car wash according to a car wash order entered at the customer terminal, The schedule information DB can be updated by adding a work schedule.

In addition, in the present invention, in the step (d), the car wash terminal connects to the car wash management server, receives a car wash job schedule and displays it on the screen, captures and stores a car wash pre- And the car wash management server generates and displays a customer message template when a pre-wash photograph is stored for the car to be washed, and transmits a message to the customer terminal according to the confirmation of the manager. After transmission, it is possible to update the transmission information in the schedule information DB.

Also, in the present invention, in the step (f), the car wash terminal connects to the car wash management server to receive a car wash job schedule, displays the car wash job schedule on the screen, photographs and stores the washed car after car wash, And the car wash management server creates and displays a customer message template when a photograph after car wash is stored for the car to be washed, and transmits a message to the customer terminal according to whether the manager confirms it After transmission, it is possible to update the transmission information in the schedule information DB.

In the present invention, in the step (e), in the step (e1), the car wash terminal connects to the car wash management server and displays a wash cargo schedule on the screen, and when the car wash start button displayed on the screen is inputted, Outputting; (e2) the car wash station terminal transmits the contamination degree and comfort analysis, the car wash plan and the pre-wash photograph of the car to be washed to the car wash management server, and stores the car wash start time in the car wash information DB; (e3) the car wash station terminal is configured to output music during the in-car or out-car wash of the car to be washed; (e4) the car wash station terminal outputs a voice message set when car wash of the car to be washed is finished, and (e5) the car wash station terminal carries out the photographing when the indoor or outdoor or outdoor photograph of the car is taken by car wash And transmitting the washed photograph and the car wash end time to the car wash management server so as to be stored in the car wash information DB, and then outputting the set voice message.

(H) If the customer terminal transmits a feedback message including a questionnaire and a satisfaction in response to the before and after-wash information and the emergency message received from the car wash management server, the car wash management server transmits the received feedback message to the customer information DB In the step of FIG.

The present invention also provides a system and method for receiving order and payment information for car wash from a customer terminal, a kiosk, and a helper terminal connected through a wired / wireless communication network, providing a work schedule for order washing to a car wash terminal, A car wash management server providing information related to payment and car wash; A customer information DB for storing and inputting customer basic information, vehicle information and coupon information from the car wash management server; An order information DB for storing and inputting order wash information of a customer from the car wash management server; A payment information DB for storing and inputting payment information for a customer's order wash from the car wash management server; A schedule information DB for storing and inputting work schedule information of a car wash agent for car- rying out orders of customers from the car wash management server; And a car wash information DB for storing and inputting car wash information for carving a customer's order from the car wash management server, wherein the customer terminal, the helper terminal and the kiosk each include an integrated car wash ordering application, Time integrated car wash service providing system including a car wash application.

According to the present invention, first, it is possible to combine the Internet through a wired / wireless communication network with the information technology using a wireless data communication device for car washing services of a parked vehicle, By providing infra infrastructure and its integrated operation and management system, customers can effectively order and receive car interior and exterior car wash services at any parking facility.

Second, real-time scheduling to help car wash orders and car washing after payment, parking lot position in parking lot for customers and parking staff, as well as letter, plane, three-dimensional drawing or video, car wash process and the Result) to customers in real time with photos.

Third, Busy Professionals can provide high-quality, non-polluting car wash services without the inconvenience of busy time and spare time for car washing. Thereby eliminating worries about car washing and maximizing satisfaction.

Fourth, it is also advantageous to contribute to the public interest by expanding the range of benefits of environment-friendly advanced hand washing services by supporting the car wash service provider and the cargo customer to narrow the approach distance and to facilitate the systematic and reliable car wash services. .

Fifth, by providing a communication network system between a car loan customer and a car wash service provider, it is possible to transmit and receive a real time message when necessary during car wash, and it is possible to transmit and receive various kinds of unexpected situations such as tire punk, When discovery, theft, double parking, etc. are found, there is an advantage that it can be used as emergency communication network means.

Sixth, it can contribute not only to convenient and pleasant car service, but also to change the image of parking space, which is only for parking, because the parking space, which exists only for parking, It has the great advantage of purifying the urban environment and beautification by suggesting the possibility of being reborn as a space.

Seventh, customer's message template includes online survey function of customer's car wash satisfaction, so customer's satisfaction and opinions are collected, stored in customer database, analyzed and then used to improve service for better car wash Based on the analysis of the customer information, various services such as an information service providing various living information and a target advertisement tailored to the needs of the customer are developed and provided through the communication system proposed in the present invention There is an advantage to be able to do.

Eighth, there is also the possibility of service development that creates various added value based on a large-capacity database function, and it is also advantageous as a marketing communication tool between a customer and a business.

FIG. 1 is a block diagram illustrating a real-time integrated car wash service providing system according to an embodiment of the present invention.
2 to 11 are flowcharts illustrating a method of providing a real-time integrated car wash service according to the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of a method of providing a real-time integrated car wash service according to the present invention will be described in detail with reference to the accompanying drawings.

1, a customer terminal 10, a kiosk 20, a helper terminal 30, a car wash terminal 40, and an integrated car wash service management system 50 are connected to a wired / wireless communication network.

The customer terminal 10 is intended for a car wash order with a communication device owned by the customer. The customer terminal 10 is capable of data communication via wired or wireless communication, and includes a desktop PC, a notebook PC, a tablet PC, a smart phone, and the like. Also, the customer terminal 10 may be equipped with a camera capable of reading a QR code or bar codes. In other words, it is good to read the QR code or bar code so that the integrated car wash service can access the website provided by the management system. It is also preferable that an integrated wash order application 11 is provided in the customer terminal 10. The integrated wash order application (11) allows the customer to easily and conveniently carry out car wash ordering and payment. In addition, the integrated wash order application 11 may be provided with various information related to the car wash from the integrated car wash service management system 50.

The kiosk 20 is installed in a parking facility, such as a business building or a shopping building, and allows the car owner to directly order and settle the car. The kiosk 20 is an unmanned system capable of data communication with an integrated car wash service management system to provide convenience of car wash ordering and payment. The kiosk 20 is provided with an integrated wash order application 21.

The assistant terminal 30 is used by a car order assistant residing in a parking facility, that is, a work building or a shopping building. The helper terminal 30 is for helping a car owner to wash or settle orders by a helper. The assistant terminal 30 is capable of data communication with the integrated car wash management system, and includes a task top PC, a notebook PC, or a portable tablet PC or a smart phone. The assistant terminal 30 is provided with an integrated wash order application 31.

The wash car terminal 40 is a communication device held by a car wash person who carries out car washing of a customer's car in the field. The washing agent terminal 40 is capable of data communication via wired or wireless communication, and includes a desktop PC, a notebook PC, a tablet PC, a smart phone, and the like. In addition, the car wash terminal 40 may be equipped with a camera capable of photographing moving pictures of car interior and exterior, before and after car wash, still images, and the like. It is preferable that the car wash terminal 40 can access the website provided by the integrated car wash service management system 50. [ Further, the car wash terminal 40 receives the car wash work schedule created by the car wash management server 51 and information of the car to be washed. It is also preferable that the car wash terminal 40 is provided with an integrated car wash treatment application 41. The integrated car wash processing application 41 makes it possible to carry out the state before and after the wash of the car to be cleaned and the preparation of the emergency message more easily and conveniently. Also, the integrated wash process application 41 can receive various information related to the car wash from the integrated car wash service management system 50. The car wash agent terminal 40 is divided into regions, teams, groups, and so on, and the corresponding job schedule can be downloaded from the car wash management server 51.

The car wash management server 51 of the integrated car wash service management system 50 receives order and payment information for car wash from the customer terminal 10, the kiosk 20 and the helper terminal 30 connected via a wire / wireless communication network. The car wash management server 51 provides the car wash terminal 40 with a work schedule for order washing. Furthermore, the car wash management server 51 provides information related to order, payment, and car wash to the customer terminal 10. The car wash management server 51 provides a website for integrated car wash services to the customer terminal 10, the kiosk 20, the helper terminal 30 and the car wash terminal 40.

The car wash management server 51 is connected to a plurality of databases for storing information data generated for car wash services and inputting and outputting the information data. That is, the customer information DB 52 stores and inputs / outputs customer's basic information, vehicle information, and coupon information from the car wash management server 51. The order information DB 53 is used to store and input / output the customer's order wash information from the car wash management server 51. The payment information DB 54 stores and inputs / outputs determination information for customer's order washing from the car wash management server 51. [ The schedule information DB 55 is used to store and input / output job scheduling information of car wash personnel for car- rying out custom orders from the car wash management server 51. [ The car wash information DB 56 stores car wash information for customer's order washing from the car wash management server 51 and inputs and outputs the car wash information. Furthermore, the integrated car wash service management system 50 may include various databases or mediation servers for providing real-time integrated car wash services.

The method of providing real-time integrated car wash services according to the present invention will be described in detail with reference to the flowcharts of FIGS. 2 to 11. FIG.

2, in the overall flow of the method for providing a real-time integrated car wash service of the present invention, the customer terminal 10 accesses a car wash management server 51 connected to a wired / wireless communication network and performs login for car wash service (S100 ). The customer accesses the car wash management server 51 using the integrated car wash order application 11 installed in the customer terminal 10 or takes a QR code or bar code for the car wash order and provides it to the car wash management server 51 You can access the website. In addition, the customer can make a car wash order and payment directly from the kiosk 20, or access the car wash management server 51 from the helper terminal 30 with the help of a helper or a manager, to make a car wash order and payment.

Furthermore, the system for car wash ordering, payment, and operation ensures a two-step login for security. In other words, the user can log in by the administrator and select processes such as ordering, payment, car wash process, and customer notification. Each process can be accessed by individual logins by customer, car wash, helper, etc. Separate logins can be categorized into logins for customer orders for car wash orders and payments, car wash agent logins for car wash, and logins for helper to monitor customer notifications and feedback processes. The customer login can be set up by the helper or administrator so that the customer can use it at any time.

When the log-in by the customer terminal 10 is performed, the car wash management server 51 provides a car wash order to the connected customer terminal 10, and the customer terminal 10 transmits the car wash order information including the customer information, Car wash orders and transmits them to the car wash management server 51. The car wash management server 51 causes the payment method of the customer terminal 10 for the car wash service to be selected so that payment is made (S200).

3, in the detailed flow of the input of the car wash order form and the selection of the payment method, the customer terminal 10 stores the car number, vehicle model name, vehicle type, color, customer contact information Parking information including a parking lot number and parking position where a car to be washed is parked, car wash type information including an indoor car wash, an outdoor car wash and an indoor and outdoor car wash, a reserved car wash and an express car wash, (S201), and the state information including the presence or absence of the valuables. For example, a customer who first carries out a car wash order enters the vehicle number and then enters the customer's name, vehicle model, vehicle type, color, contact including phone number or email. The inputted information is stored in the customer information DB 52 and the account number of the customer is generated. Then, the customer's account number and the input information are displayed on the terminal screen so that they can be checked and corrected. In addition, the customer who has previously ordered the car wash orders the customer's account number, billing information, coupon information, etc. stored in the customer information DB 52 on the terminal screen when the car number is input, thereby allowing confirmation by the customer .

When the customer who has logged in to the car wash management server 51 purchases the coupon (S202), the number and cost of the coupon to be purchased can be settled and paid (S203). At this time, the coupon to be purchased by the customer may require payment of one to four coupons depending on the size of the vehicle such as light vehicle, small size, medium size, and large size, outdoor car wash or indoor car wash and indoor and outdoor car wash. In addition, when the vehicle is a light vehicle, it is less than 1,000cc, length 3.6m, width 1.6m, height 2m or less, including Tioco, Matiz, Visto, Morning. If the car is small, it will be less than 1,500cc, length 4.7m, width 1.7m, height 2m, 5 person SUV including SM3, Verna and Avante XD. If the vehicle is medium sized, it will be less than 2,000cc, 7 passenger SUV, 7 passenger minivan, 4.7m length, 1.7m width, 2m height and sonata. In the case of a large vehicle, it is more than 2,000cc, 7 or more SUV, 9 or more passenger van, 4.7m in length, 1.7m in width, 2m in height and includes dynasty, equus, chairman and all kinds of imported vehicles do. The type of car wash is calculated as 2 to 4 times the amount of the coupon when indoor and outdoor car wash is selected. Depending on the number of coupons, the discount can be calculated by applying 5% for 2 times, 10% for 3 times, 15% for 4 times.

If you do not purchase a coupon, complete a car wash order form. In the car wash order, enter the parking lot number or parking position of the car to be cleaned or select the parking location from the parking facility floor plan. And selects the vehicle type of the car to be washed. That is, the corresponding model and model name corresponding to the light vehicle, small size, medium size, and large size are selected and inputted. And additional information such as indoor and / or outdoor car wash selection, contamination level, damage, presence of a crushed area or valuables.

Further, the customer terminal 10 selects payment of cash, a credit card or a coupon for payment of the fee to be paid to the car wash service after the preparation of the car wash order, and receives the receipt and payment information from the car wash management server 51. (S204), the payment method according to the selected order wash is determined (S205). In the case of paying cash, the direct payment is paid to the helper or the manager (S206). In the case of paying with the card or the coupon, the payment using the card dispenser provided in the kiosk 20 or the helper terminal 30, (S207). In addition, when payment is made with the coupon, the customer information DB 52 of the customer is updated (S208). When payment according to the order washing is completed, the issuance of the receipt or payment information is displayed on the customer terminal 10 or transmitted to the customer via e-mail or the like (S209). When the customer's order and payment are completed, the order information DB 53 is updated (S210).

The car wash management server 51 generates a normal car wash, express car wash or reserved car wash work schedule in accordance with the order car wash of the customer terminal 10 (S300). 4, the car management server 51 confirms (S301) the parking position and the car number of the car to be washed in the case of the normal car wash or the express car according to the car wash order inputted by the customer terminal 10, (S302), and confirms each of the existing job schedules (S303), adds a new job schedule including job schedules for each team, group, and region (S304), and updates the schedule information DB 55 (S305).

5, the car management server 51 updates the job schedule updated at a predetermined time interval (S311), determines the job schedule to be updated (S312), and arranges the car according to the parking lot number and parking structure After arranging the order of the work schedules (S313), the schedule information DB 55 is updated (S314).

6, the car wash management server 51 confirms the car wash order information in the case of the car wash according to the car wash order entered in the customer terminal 10 (S321), confirms the payment time (S322) (S323). If it is not a reservation, the job schedule is added to the normal job schedule (S325), and the job schedule details are sorted (S326). If the reservation is made by reservation determination, a reservation job schedule is added (S327) and the reservation job schedule is sorted (S328). Accordingly, after adding and arranging the scheduling job schedule, a new job schedule including a task schedule for each team, group, and region is added to update the schedule information DB 55 (S329).

On the other hand, the car wash terminal 40 accesses the car wash management server 51 connected to the wired / wireless communication network, receives the car wash job schedule, and collects pre-car wash status information of the car to be washed and transmits the information to the car wash management server 51 S400). That is, in the detailed collection process of the pre-wash state information of the car to be washed, the car wash person terminal 40 accesses the car wash management server 51 in FIG. 7 to display the wash car work schedule on the screen (S401). At this time, it is determined whether or not the pre-wash photograph is stored (S402). If the pre-wash photograph is not stored, the pre-wash photograph is taken and stored (S403) 56 to be stored (S404). Then, the car management server 51 creates a customer message template (S405) when the pre-wash photograph is stored for the car to be washed, and displays it on the screen of the car wash agent terminal 40 so that the manager can confirm it (S406 ). After confirming by the administrator, the message is transmitted to the customer terminal 10 (S407) and updated in the schedule information DB 55 (S408).

In addition, when the pre-wash pre-work is completed by the car wash person, car wash work of the car to be washed is performed (S500). 8, the car wash assistant terminal 40 accesses the car wash management server 51 to display the car wash job schedule on the screen (S501). When the car wash start button is displayed on the screen (S502) (S503). Then, the wash car terminal 40 transmits the contamination degree and comfort analysis, the car wash plan and the pre-wash photograph of the car to be washed to the car wash management server 51 for storage (S504), and car wash start So that the time is stored (S505). The washing agent terminal 40 causes the music to be output during the outdoor washing of the car to be washed (S506). At this time, if the room washing is added, music is output for an additional time (S507). The car wash terminal 40 outputs a set voice message when car wash of the car is finished (S509). When the indoor or outdoor or outdoor photograph of the car is taken by the car attendant after the completion of car wash, the wash car terminal 40 transmits the photographed photograph and the car wash end time to the car wash management server 51 (S510) (S511), and outputs the voice message (S512).

If an emergency situation occurs during the car wash operation of the car to be washed (S600), the car wash terminal 40 generates an emergency message and transmits it to the car wash management server 51 (S700). That is, in FIG. 9, the car wash agent inputs the occurrence of an emergency message to the wash car terminal 40 (S601) when an emergency situation occurs during the car wash operation, which is transmitted to the car wash management server 51 and then to the car wash management server 51 (S602), the emergency message corresponding to the customer is transmitted (S603). The emergency message delivered to the customer is stored in the customer information DB 52 (S604).

After the washing operation of the car to be washed is completed, the car wash terminal 40 collects the car wash condition information of the car and sends it to the car wash management server 51 (S800). In FIG. 10, the car wash terminal 40 accesses the car wash management server 51, receives the car wash work schedule, and displays it on the screen (S801). At this time, it is determined whether the post-wash photograph is stored (S802). If the post-wash photograph is not stored, the post-wash photograph is taken and stored (S803) 56 to be stored (S804). Then, the car management server 51 generates a customer message template (S805) when a post-car wash photograph is stored for the car to be washed, and displays it on the screen of the car wash staff terminal 40 so that the manager can check it (S806 ). After the confirmation is made by the administrator, the message is transmitted to the customer terminal 10 (S807) and updated in the schedule information DB 55 (S808).

When the car wash is completed, the car wash management server 51 transmits the car wash completion information of the customer to the customer terminal 10 (S900). 11, when the customer terminal 10 transmits a feedback message including a questionnaire and a satisfaction in correspondence with the before and after car wash information and the emergency message received from the car wash management server 51, the car wash management server 51 transmits a feedback message (S902). The car management server 51 stores the received feedback message in the customer information DB 52 (S903).

As described above, the present invention provides a method and system for providing a service for advanced hand washing using the Internet, the Web, and a portable wireless data communication device through a wired / wireless communication network. In addition to providing advanced hand washing services, we provide customers with real-time feedback on the car wash process and results, improving the satisfaction of car wash customers. In addition, the car wash method in the parking facility uses a PC or smart phone that is owned by the customer in the place where the customer parked, or a car wash order using a wireless data communication facility in a kiosk installed inside or outside the parking lot, Carrier's car wash personnel use their wireless data communication devices to identify the car's car information and parking location, and car wash personnel visit the car according to the scheduled work schedule to carry out the precision car wash. In addition, the present invention provides a real-time integrated car wash service system in all parking facilities and parking buildings belonging to a large building, a shopping center, a shopping mall, an airport, a terminal, and the like, It provides high-quality advanced hand washing services. In addition, the system of the present invention can be applied to a car wash located near a parking facility to provide a more comprehensive car wash service.

Further, according to the present invention, it is possible for a customer to carry out a car wash order by using a wired or wireless data communication device of a kiosk installed in the vicinity of a parking position, which is carried by the customer after parking, or by using other wireless communication devices You can also order car wash by using car wash order and payment application (application, app or app), or by reading QR code or barcode attached to parking location. You can also order a car wash using a wired or wireless data communication device in an unattended Kiosk or Booth with an Attendance conveniently located inside the parked building. In this case, . Car keys for interior car wash can be left to key management safety box or key management agent in kiosk or booth after ordering and payment, and you can receive receipt by e-mail by leaving contact with customer at the time of order washing, Photos and announcements can also be notified by e-mail.

While the invention has been shown and described with respect to the specific embodiments thereof, it will be understood by those skilled in the art that various changes and modifications may be made without departing from the spirit and scope of the invention as defined by the appended claims. Anyone who has it will know it easily.

[0001] The present invention relates to an integrated car wash service management system, a car wash management server, and a car wash management system, DB 53: order information DB 54: payment information DB 55: schedule information DB 56: car wash information DB

Claims (9)

(a) performing a login for a car wash service by accessing a car wash management server connected to a wired / wireless communication network;
(b) The car wash management server provides a car wash order to the connected customer terminal, and the carousel creates a car wash order including customer information, parking information, car information and car wash range, and transmits the car wash order to the car wash management server. A step of allowing the server to select a payment method of the customer terminal for the car wash service to make a settlement;
(c) the car wash management server generating a normal car wash, an express car wash or a reserved car wash work schedule according to the order wash of the customer terminal;
(d) the car wash terminal connects to the car wash management server connected to the wired / wireless communication network, receives the car wash job schedule, collects pre-car wash status information of the car to be washed and transmits the information to the car wash management server;
(e) if an emergency situation occurs during the car wash operation of the car to be washed, generating an emergency message at the car wash terminal and transmitting the generated emergency message to the car wash management server;
(f) The car wash station terminal collects post-car wash condition information of the car after completion of the washing operation of the car to be washed and transmits the information to the car wash management server, and
(g) The car wash management server transmits the pre-wash and emergency messages received at the wash car terminal to the customer terminal.
2. The method of claim 1, wherein in step (b)
The customer terminal displays, in the car wash order received from the car wash management server, order information including the car number, car model name, car type, color, customer contact information, parking information including the car park number and parking position where the car is parked, The car type information including car wash, outdoor car wash, indoor / outdoor car wash, reserved car wash, and express car wash, and status information including whether the car is damaged or contaminated, and presence /
A customer terminal selects payment of a cash, a credit card or a coupon for settlement of a fee to be paid to a car wash service after creation of a car wash order, and receives a receipt and payment information from the car wash management server.
2. The method of claim 1, wherein in step (c)
The car management server checks the parking position, the car number, the settlement time, and the existing job schedule of the car to be washed in the case of the normal car wash or the express car according to the car wash order inputted by the customer terminal, And the car wash management server determines a job schedule to be updated at a predetermined time interval and arranges a job schedule sequence based on the parking lot number and the parking lot structure in principle Time integrated car wash service.
2. The method of claim 1, wherein in step (c)
The car wash management server adds and arranges a reservation job schedule in the case of a car wash according to a car wash order form inputted by a customer terminal and then adds a new job schedule including a job schedule for each team, How to provide car wash services.
2. The method of claim 1, wherein in step (d)
The car wash terminal connects to the car wash management server and displays a wash cargo schedule on the screen. After photographing and storing the car wash pre-wash photograph of the car to be washed, the photograph stored in the car wash management server is transmitted and stored in the car wash information DB , The car wash management server generates and displays a customer message template when a pre-wash photograph is stored for the car to be washed, sends a message to the customer terminal according to whether the manager has confirmed it, A method of providing an integrated car wash service.
2. The method of claim 1, wherein in step (f)
The car wash terminal connects to the car wash management server to display the car wash work schedule on the screen. After photographing and storing the car wash after the wash car, the photograph stored in the car wash management server is transmitted and stored in the car wash information DB , The car wash management server generates and displays a customer message template in the case where a post-car wash photograph is stored for the car to be washed, transmits a message to the customer terminal according to whether the manager has confirmed it, A method of providing an integrated car wash service.
2. The method of claim 1, wherein in step (e)
(e1) the car wash terminal connects to the car wash management server, displays the car wash job schedule on the screen, and outputs the set voice message when the car wash start button displayed on the screen is inputted;
(e2) the car wash station terminal transmits the contamination degree and comfort analysis, the car wash plan and the pre-wash photograph of the car to be washed to the car wash management server, and stores the car wash start time in the car wash information DB;
(e3) the car wash station terminal is configured to output music during the in-car or out-car wash of the car to be washed;
(e4) the car wash station terminal outputs a set voice message when car wash of the car to be washed is finished, and
(e5) The car wash station terminal transmits the photographed photograph and the car wash end time to the car wash management server when the photograph is taken by the car wash person after the indoor and outdoor or outdoor photographs of the vehicle are finished, And outputting the integrated car wash service.
The method according to claim 1,
(h) When the customer terminal transmits a feedback message including a questionnaire and a satisfaction level in response to the before and after the car wash information and the emergency message received from the car wash management server, the car wash management server stores the received feedback message in the customer information DB A method for providing a real-time integrated car wash service.
Receiving order and payment information for car washing from a customer terminal, a kiosk, and a helper terminal connected through a wired / wireless communication network, providing a work schedule for order washing to a car agent terminal, A car wash management server for providing information;
A customer information DB for storing and inputting customer basic information, vehicle information and coupon information from the car wash management server;
An order information DB for storing and inputting order wash information of a customer from the car wash management server;
A payment information DB for storing and inputting payment information for a customer's order wash from the car wash management server;
A schedule information DB for storing and inputting work schedule information of a car wash agent for car- rying out orders of customers from the car wash management server;
And a car wash information DB for storing and inputting car wash information for a customer's order wash from the car wash management server,
The customer terminal, the helper terminal, and the kiosk each include an integrated wash order application,
Wherein the car wash terminal includes an application for integrated car wash processing.

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