KR20240097253A - A real-time integrated car wash service method based on parking facilities - Google Patents

Abstract

The present invention relates to a method and system for comprehensively providing a high-quality car wash service by implementing ordering and payment for car washing, car washing work schedule, and real-time communication with the car owner regarding car washing, including (a) a customer terminal; Connecting to a car wash management server connected to a wired or wireless communication network and logging in for a car wash service; (b) The car wash management server provides a car wash order form to the connected customer terminal, and the customer terminal prepares a car wash order form including customer information, parking information, vehicle information, and car wash range and transmits it to the car wash management server, and car wash management The server allows the customer terminal to select a payment method for car wash service so that payment is made; (c) the car wash management server generating a normal car wash, an express car wash, or a scheduled car wash work schedule according to the car wash order from the customer terminal; (d) the car wash attendant terminal connects to the car wash management server connected to a wired or wireless communication network, receives a car wash work schedule, collects pre-wash status information of the car to be washed, and transmits it to the car wash management server; (e) generating an emergency message at the car wash attendant terminal and transmitting it to the car wash management server when an emergency situation occurs during the car wash operation of the car to be washed; (f) the car wash agent terminal collects and transmits the post-wash status information of the car wash to the car wash management server when the car wash operation of the vehicle to be washed is completed, and (g) the car wash management server collects the information received from the car wash agent terminal. This includes the steps of sending emergency messages to the customer terminal before and after car washing. The present invention allows customers to effectively order indoor and outdoor car wash services at any parking facility, notifies customers in real time of the process before, during, and after the car wash, without the inconvenience of spending extra time or moving to a different location for car washing. It provides high-quality, pollution-free car wash services, contributes to the public interest by expanding the scope of benefits of more eco-friendly, high-end hand car wash services, and collects customer satisfaction and opinions so that they can be used to improve services for better car washes.

Description

{A real-time integrated car wash service method based on parking facilities}

The present invention relates to a method and system for providing an integrated car wash service in real time, and more specifically, to implement ordering and payment for car wash, car wash work schedule, and real-time communication with the car owner regarding car wash. It concerns a method and system for providing quality car wash services in an integrated manner.

Typically, in order to wash a vehicle at a car wash, the customer purchases a disposable car wash ticket and then enters the car wash number to enter the car wash. Automatic machine car wash is used, and the customer enters the car wash and then inserts coins directly to use the car wash facility. There is a manual car wash method that is used. All of these car wash methods require the customer to drive the car themselves and go to the car wash. Therefore, there is the inconvenience of having to set aside time for car washing and waiting in long lines, so busy modern people, especially office workers, often do not have time to use these car wash facilities. And since these car washes are limited to washing the outside of the vehicle, if you want to wash your car indoors, you usually wash your car separately at home or order an on-site car wash service over the phone or online.

Mobile Car Wash, which provides car washing service to the customer's desired location, takes orders over the phone or online and pays on-site when the car wash is completed. If the customer wants, they can also wash the car inside and outside (Inside and Out Car Wash) By providing all of the above, the level of completeness of the car wash is higher than that of a car wash. The on-site car wash method traditionally used water and detergent, but recently, commercial steam car washers and eco-friendly natural wax & cleaners have been developed and a high-quality hand car wash technique (High-Quality Manual) using these has been developed. Car Wash Technology) is also used.

Advanced hand car washing has the advantage of allowing customers to keep their cars clean for a long time due to the mechanical and physical benefits of being able to thoroughly wash every inch of any vehicle, even parts that are hard to reach. In addition, car washing methods using steam or pollution-free natural cleaners only use soft cloths and special sponges, and do not use water or detergent at all, so there is no need to worry about scratches that may occur during car washing, and contaminated water does not stain the floor. It can prevent soil and water pollution. Moreover, these cutting-edge, environmentally friendly car washing methods are evolving every day, and new technologies are being developed one after another, so more improved methods can be found and applied to advanced hand car washing.

This type of on-site car wash service is usually reserved 2-3 days in advance via the Internet or phone. Therefore, customers have to wait several days to actually receive car wash service. Additionally, if you use your vehicle almost every day during the day, you may need to receive a car wash service at night. At this time, the car wash service provider may wash the car late at night when the customer is not using the vehicle. In this case, the car must be washed while the customer is asleep, so if an unexpected incident related to the customer's vehicle occurs, the car wash service provider may wash the car while the customer is asleep. It is not easy to contact the person. Additionally, in the case of a late-night car wash, indoor car washing is almost impossible. This is because not only can leaving the car door open at night for an indoor car wash cause anxiety to the customer, but it is also virtually impossible for the car wash service provider who is provided with the car key to safely return the key to the customer at night after washing the car. Because it is not easy.

There is also a method that allows customers who order a car wash to receive the car wash service on the same day at a location of their choice during the week by making a phone call or using an application (application or app) installed on their smartphone. In other words, it is a mobile hand car wash method using a motorcycle, etc., and uses a method of receiving a customer's car wash order from a call center and delivering it to a personal car wash service provider waiting in the area. This method has the advantage of providing a quick and fast car wash service. However, because the business that receives car wash orders and the actual car wash service provider are separate businesses, there are limits to providing consistent car wash services to customers.

However, if a customer can order a car wash service and immediately receive a high-quality car wash service in the office building parking lot where the car is parked during the customer's weekly working hours, or in the parking lot where the car is parked while shopping at a large shopping center or department store, etc. By receiving the High Quality of Inside & Out Manual Car Wash service, you can not only relieve the inconvenience of washing your car, but also save as much time as possible. Advanced hand car washing methods that have recently been developed using steam or non-polluting natural detergents have the advantage of not causing inconvenience to those around them even when washing cars in narrow places such as indoor or outdoor parking spaces, so you can use a high quality car wash in parking facilities even with minimal equipment. It is possible to provide detailed car wash service.

Republic of Korea Patent Publication No. 10-2001-0069592 (published on July 25, 2001, title: Car washing agency method and system using a communication network) Republic of Korea Patent Publication No. 10-2006-0098112 (published on September 18, 2006, title: Method of providing on-site car wash service using wide area phone) Republic of Korea Patent Publication No. 10-2002-0029052 (published on April 17, 2002, title: Method for providing mobile car wash service using the Internet and computer-readable recording medium recording the program for executing the same)

The purpose of the present invention is to enable car wash personnel to precisely wash a vehicle directly at a parking facility where the vehicle is parked, taking the above-mentioned circumstances into consideration.

Furthermore, the present invention is intended to provide quality car wash service more quickly and conveniently by providing integrated scheduling for car wash as well as two-way communication with customers through ordering and payment for car wash service at the car owner's customer's workplace or shopping center. It is a different purpose.

In order to achieve the above object, the present invention includes the steps of: (a) a customer terminal connecting to a car wash management server connected to a wired or wireless communication network and logging in for a car wash service; (b) The car wash management server provides a car wash order form to the connected customer terminal, and the customer terminal prepares a car wash order form including customer information, parking information, vehicle information, and car wash range and transmits it to the car wash management server, and car wash management The server allows the customer terminal to select a payment method for car wash service so that payment is made; (c) the car wash management server generating a normal car wash, an express car wash, or a scheduled car wash work schedule according to the car wash order from the customer terminal; (d) the car wash attendant terminal connects to the car wash management server connected to a wired or wireless communication network, receives a car wash work schedule, collects pre-wash status information of the car to be washed, and transmits it to the car wash management server; (e) generating an emergency message at the car wash attendant terminal and transmitting it to the car wash management server when an emergency situation occurs during the car wash operation of the car to be washed; (f) the car wash agent terminal collects and transmits the post-wash status information of the car wash to the car wash management server when the car wash operation of the vehicle to be washed is completed, and (g) the car wash management server collects the information received from the car wash agent terminal. It is characterized by providing a method of providing a real-time integrated car wash service that includes the steps of sending before, after, and emergency messages to the customer terminal.

In addition, in the present invention, in step (b), the customer terminal includes order information including vehicle number, vehicle model name, vehicle model, color, and customer contact information in the car wash order form received from the car wash management server, and the location of the car to be washed parked. Parking information including parking lot number and parking location, car wash type information including indoor car wash, outdoor car wash, indoor/outdoor car wash, scheduled car wash, and express car wash, and whether the vehicle to be washed is damaged or contaminated, and the presence or absence of valuables. , After filling out the car wash order form, the customer terminal can select cash, credit card, or coupon payment to pay for the car wash service, and receive a receipt and payment information from the car wash management server.

In addition, in the present invention, in step (c), the car wash management server records the regional parking location, vehicle number, payment time, and existing work of the vehicle to be washed in the case of a normal car wash or an express car wash according to the car wash order form entered in the customer terminal. Each schedule is checked, and the schedule information DB is updated by adding a new work schedule including work schedules by team, group, and region. The car wash management server determines the work schedule updated at regular time intervals and determines the parking lot number and parking lot structure. Accordingly, the schedule information DB can be updated after sorting the work schedule order based on the principle of short-distance sorting.

In addition, in the present invention, in step (c), the car wash management server adds and sorts the reservation work schedule in the case of a reserved car wash according to the car wash order form entered from the customer terminal, and then creates a new work schedule including work schedules by team, group, and region. You can update the schedule information DB by adding a task schedule.

In addition, in the present invention, in step (d), the car wash attendant terminal connects to the car wash management server, receives the car wash work schedule, displays it on the screen, takes and saves a pre-wash photo of the car to be washed, and then sends it to the car wash management server. The saved photos are sent and stored in the car wash information DB, and the car wash management server creates and displays a customer message template when pre-wash photos of the car being washed are stored and sends a message to the customer terminal depending on whether the manager confirms it. After transmission, the transmission status can be updated in the schedule information DB.

In addition, in the present invention, in step (f), the car wash attendant terminal connects to the car wash management server, receives the car wash work schedule, displays it on the screen, takes and saves a post-wash photo of the car to be washed, and then sends it to the car wash management server. The photos stored in the car are sent and stored in the car wash information DB, and the car wash management server records the customer's photos when the car wash photos are saved for the car being washed.

By creating and displaying a message template, the message can be sent to the customer terminal depending on the administrator's confirmation, and then the transmission status can be updated in the schedule information DB.

In addition, in the present invention, in step (e), (e1) the car wash attendant terminal connects to the car wash management server, receives the car wash work schedule, displays it on the screen, and sends a set voice message when the car wash start button displayed on the screen is input. output step; (e2) the car wash attendant terminal analyzes the pollution and comfort level of the vehicle to be washed, transmits and stores the car wash plan and pre-wash photos to the car wash management server, and stores the car wash start time in the car wash information DB; (e3) allowing the car wash attendant terminal to output music while washing the car indoors or outdoors; (e4) the car wash attendant terminal outputs a set voice message when the car wash of the vehicle to be washed is completed, and (e5) the car wash attendant terminal takes photos of the interior or exterior of the vehicle by the car wash attendant after the car wash is completed. A step of transmitting the photos and car wash end time to the car wash management server to be stored in the car wash information DB and then outputting a set voice message may be further included.

In addition, in the present invention, (h) when the customer terminal transmits a feedback message including a questionnaire and satisfaction level in response to the car wash information and emergency messages received from the car wash management server, the car wash management server stores the received feedback message in the customer information DB. The step of saving may be further included.

In addition, the present invention receives order and payment information for car washing from a customer terminal, kiosk, and assistant terminal connected through a wired or wireless communication network, provides a work schedule for ordering a car wash to the car wash attendant terminal, and provides an ordering, Car wash management server that provides information related to payment and car wash; a customer information DB that stores and inputs and outputs basic customer information, vehicle information, and coupon information from the car wash management server; an order information DB that stores and inputs and outputs customer order car wash information from the car wash management server; a payment information DB that stores and inputs and outputs payment information for a customer's order for car washing from the car wash management server; a schedule information DB that stores and inputs and outputs work schedule information of car wash personnel for washing cars ordered by customers from the car wash management server; It includes a car wash information DB that stores and inputs and outputs car wash information for a car wash ordered by a customer from the car wash management server, and the customer terminal, assistant terminal, and kiosk each include an integrated car wash order application, and the car wash agent terminal is integrated. It is characterized by providing a real-time integrated car wash service provision system that includes a car wash processing application.

According to the present invention, first, for car washing service of parked vehicles, the Internet and the Web through wired and wireless communication networks, and information and communication technology using wireless data communication devices are combined to effectively enable high-quality hand car washing. By providing infrastructure and providing an integrated operation and management system, there is an advantage in that customers can effectively order and receive indoor and outdoor car wash services at any parking facility.

Second, real-time scheduling that helps customers wash their cars after ordering and paying, a function that displays the parking location in the parking lot for customers and parking attendants in text, flat, three-dimensional drawings or images, and the car wash process and results (Car Wash Process) It has the advantage of notifying customers (and the Result) in real time with photos.

Third, we present an infrastructure that can provide high-quality, pollution-free car wash services to busy modern people and busy professionals at a nearby location when they need it, without the inconvenience of having to spend extra time or moving to a different location. This has the advantage of resolving concerns about car washing and maximizing satisfaction.

Fourth, it has the advantage of contributing to the public interest by expanding the scope of benefits of a more eco-friendly, high-quality hand car wash service by helping car wash service providers and car owners narrow the distance between each other and easily exchange and receive systematic and stable car wash services. .

Fifth, by providing a communication network system between the car owner customer and the car wash service provider, real-time messages can be sent and received when necessary during the car wash process, and this communication network can be used to handle various unexpected situations that occur in the parking lot, such as tire punctures and lost items. It has the advantage of being able to be used as an emergency communication tool in case of discovery, theft, double parking, etc.

Sixth, not only does it provide a convenient and enjoyable car wash service, but it can also contribute to changing the image of parking spaces with few people, which means that parking spaces that existed only for parking can be transformed into human-friendly spaces where people can watch while working all day. It also has great significance in purifying and beautifying the urban environment by suggesting the possibility of being reborn as a space.

Seventh, the customer message template includes an online survey function on customer car wash satisfaction, so customer satisfaction and opinions can be collected, stored in the customer database, analyzed, and used to improve service for better car wash. Based on the analysis of this customer information, various services such as information service that provides various daily life information and target advertising tailored to customer needs (Target Marketing) are developed and provided through the contact system proposed in the present invention. There are advantages to doing this.

Eighth, it has the potential to develop services that create various added values based on large-capacity database functions, so it also has the advantage of being a marketing communication tool between customers and businesses.

Figure 1 is a block diagram showing a real-time integrated car wash service providing system as an embodiment according to the present invention.
2 to 11 are flowcharts showing a method of providing real-time integrated car wash service according to the present invention.

Hereinafter, an embodiment of a method for providing a real-time integrated car wash service according to the present invention will be described in detail with reference to the attached drawings.

In Figure 1, a customer terminal 10, a kiosk 20, an assistant terminal 30, a car wash agent terminal 40, and an integrated car wash service management system 50 are connected to a wired or wireless communication network.

The customer terminal 10 is a communication device owned by the customer and is for ordering car washes. The customer terminal 10 is capable of data communication through wired or wireless communication, and includes a desktop PC, laptop PC, tablet PC, or smartphone, and is preferably a portable communication device. Additionally, the customer terminal 10 is preferably equipped with a camera capable of reading QR codes or barcodes. In other words, it is a good idea to read the QR code or barcode to access the website provided by the integrated car wash service management system. In addition, it is recommended that the customer terminal 10 has the integrated car wash order application 11 installed. The integrated car wash order application 11 allows customers to order and pay for car washes more easily and conveniently. In addition, the integrated car wash order application 11 can receive various information related to car washing from the integrated car wash service management system 50.

The kiosk 20 is installed in a parking facility, that is, a workplace building or shopping building, and allows car owners and customers to directly order and pay for car washing. The kiosk 20 is an unmanned system capable of integrated car wash service management system and data communication, and is intended to provide customers with convenience in ordering and paying for car washes. The kiosk 20 is installed with an integrated car wash ordering application 21.

The helper terminal 30 is used by a car wash order helper residing in a parking facility, that is, a work building or shopping building. The helper terminal 30 is used to help the car owner/customer order car wash or make payment by the helper. The assistant terminal 30 is capable of data communication with the integrated car wash management system and includes a desktop PC, laptop PC, portable tablet PC, or smartphone. The assistant terminal 30 has an integrated car wash order application 31 installed.

The car wash agent terminal 40 is a communication device owned by a car wash agent who washes a customer's vehicle on site. The car wash attendant terminal 40 is capable of data communication through wired or wireless communication, and includes a desktop PC, laptop PC, tablet PC, or smartphone, and is preferably a portable communication device. In addition, the car wash attendant terminal 40 is preferably equipped with a camera that can capture video or still images before and after the car wash, both inside and outside the vehicle. It is recommended that the car wash attendant terminal 40 be able to access the website provided by the integrated car wash service management system 50. Moreover, the car wash attendant terminal 40 receives the prepared car wash work schedule and information on the car to be washed from the car wash management server 51.

In addition, it is recommended that the car wash attendant terminal 40 has the integrated car wash processing application 41 installed. The integrated car wash processing application 41 makes it easier and more convenient to check the pre- and post-wash status of a car to be washed or create an emergency message. Additionally, the integrated car wash processing application 41 can receive various information related to car washing from the integrated car wash service management system 50. The car wash attendant terminal 40 is divided into regions, teams, groups, etc. and can download the corresponding work schedule from the car wash management server 51.

The car wash management server 51 of the integrated car wash service management system 50 receives order and payment information for car washing from the customer terminal 10, kiosk 20, and assistant terminal 30 connected through a wired or wireless communication network. The car wash management server 51 provides a work schedule for order car washing to the car wash attendant terminal 40. Moreover, the car wash management server 51 provides information related to ordering, payment, and car washing to the customer terminal 10. In addition, the car wash management server 51 provides a website for integrated car wash service to the customer terminal 10, kiosk 20, assistant terminal 30, and car wash agent terminal 40.

The car wash management server 51 is connected to a plurality of databases that store and input/output information data generated for the car wash service. That is, the customer information DB 52 stores and inputs and outputs the customer's basic information, vehicle information, and coupon information from the car wash management server 51. The order information DB 53 stores and inputs and outputs the customer's order car wash information from the car wash management server 51. The payment information DB 54 stores and inputs and outputs decision information for customer order car washing from the car wash management server 51. The schedule information DB 55 stores and inputs and outputs work schedule information of car wash personnel for washing cars ordered by customers from the car wash management server 51. The car wash information DB 56 stores and inputs and outputs car wash information for the customer's ordered car wash from the car wash management server 51. Furthermore, the integrated car wash service management system 50 may include various databases or brokerage servers to provide real-time integrated car wash services.

The method of providing a real-time integrated car wash service according to the present invention as described above will be described in detail with reference to the flowcharts of FIGS. 2 to 11.

In Figure 2, in the overall flow of the real-time integrated car wash service providing method of the present invention, first, the customer terminal 10 connects to the car wash management server 51 connected to the wired and wireless communication network and logs in for the car wash service (S100) ). The customer accesses the car wash management server (51) using the integrated car wash order application (11) installed on the customer terminal (10) or takes a photo of the QR code or barcode for the car wash order and uses the integrated car wash order application (11) provided by the car wash management server (51). You can access the website.

In addition, customers can order and pay for car wash directly at the kiosk 20, or access the car wash management server 51 from the helper terminal 30 with the help of an assistant or manager to order and pay for a car wash.

Moreover, the car wash ordering, payment, and operation system requires a two-step login for security purposes.

In other words, the administrator can log in and select processes such as ordering, payment, car washing process, and customer notification. And each process can be accessed through individual login by customers, car wash personnel, helpers, etc. Individual logins can be divided into customer logins for car wash ordering and payment, car wash attendant logins for car washing, and assistant logins for monitoring customer notifications and feedback processes. Customer login can be set up in advance by an assistant or administrator so that customers can use it at any time.

When login is made by the customer terminal 10, the car wash management server 51 provides a car wash order form to the connected customer terminal 10, and the customer terminal 10 provides information including customer information, vehicle information, and car wash range. Complete the car wash order form and send it to the car wash management server (51). The car wash management server 51 allows the customer terminal 10 to select a payment method for the car wash service and allows payment to be made (S200).

In Figure 3, as a detailed flow of inputting a car wash order form and selecting a payment method, the customer terminal 10 enters the car wash order form received from the car wash management server 51 with the vehicle number, vehicle model name, vehicle model, color, and customer contact information. Order information including order information, parking information including the parking lot number and parking location where the vehicle to be washed is parked, car wash type information including indoor car wash, outdoor car wash, indoor/outdoor car wash, scheduled car wash, and express car wash, and car wash target vehicle. Select and enter status information including whether there are damaged or contaminated parts and the presence or absence of valuables (S201). For example, a customer who places a car wash order for the first time enters the vehicle number and then enters the customer's name, vehicle model name, vehicle model, color, and contact information including a phone number or email. The entered information is stored in the customer information DB 52 and the customer's account number is created. In addition, the customer's account number and entered information are displayed on the terminal screen so that they can be confirmed and modified. In addition, when a customer who has previously placed a car wash order enters the vehicle number, the customer's account number, payment information, coupon information, etc. stored in the customer information DB 52 are displayed on the terminal screen, allowing confirmation and modification by the customer. .

When a customer who logs in to the car wash management server 51 purchases a coupon (S202), the number of coupons to be purchased or the cost can be settled and paid (S203). At this time, the coupon purchased by the customer may need to be paid once to four times depending on the size of the vehicle such as light, small, medium, or large, and the type of car wash such as outdoor car wash, indoor car wash, and indoor/outdoor car wash. Moreover, if the vehicle is a compact car, it is less than 1,000cc, 3.6m in length, 1.6m in width, and 2m in height, and includes Tico, Matiz, Visto, Morning, etc. If the vehicle is small, it is less than 1,500cc, 4.7m in length, 1.7m in width, and 2m in height or less, and is a 5-seater SUV, including SM3, Verna, and Avante XD. Medium-sized vehicles include vehicles less than 2,000cc, 7-seater SUV, 7-seater minivan, 4.7m in length, 1.7m in width, and 2m in height, such as Sonata, etc. If any of these exceeds, it is considered medium-sized. In the case of large vehicles, those exceeding 2,000cc, SUVs with 7 seats or more, vans with 9 seats or more, length 4.7m, width 1.7m, and height 2m, include Dynasty, Equus, Chairman, and all types of imported vehicles. do. When choosing the type of car wash, indoor or outdoor car wash, the total amount is calculated as 2 to 4 times the coupon amount. Depending on the quantity of coupons, discounts such as 5% for 2 times, 10% for 3 times, and 15% for 4 times can be calculated.

If you do not purchase a coupon, fill out a car wash order form. In the car wash order form, you can enter the parking lot number or parking location of the vehicle to be washed, or select the parking location from the parking facility floor plan. Then, select the model of the vehicle to be washed. That is, select and enter the corresponding vehicle type and model name according to light vehicle, small vehicle, medium size, and large vehicle. Then, enter additional information such as selection of indoor and/or outdoor car wash, degree of contamination, damage or dents, or presence of valuables.

In addition, after filling out the car wash order form, the customer terminal 10 selects cash, credit card, or coupon payment to pay for the car wash service, and receives a receipt and payment information from the car wash management server 51. In other words, when the information is selected and entered into the corresponding item of the car wash order and the filling is completed (S204), the payment method according to the selected car wash order is determined (S205). When paying in cash, pay directly to the assistant or manager (S206), and when paying with a card or coupon, you can use the card payment machine provided at the kiosk (20) or the assistant terminal (30) or pay online. Let it happen (S207). Additionally, when payment is made with a coupon, the customer information DB 52 of the customer is updated (S208). When payment for the ordered car wash is completed, a receipt is issued or payment information is printed to be displayed on the customer terminal 10 or sent to the customer's email address, etc. (S209). Afterwards, when the customer's order and payment are completed, the order information DB 53 is updated (S210).

The car wash management server 51 creates a normal car wash, express car wash, or scheduled car wash work schedule according to the car wash order from the customer terminal 10 (S300). In Figure 4, the car wash management server 51 confirms the parking location and vehicle number of the vehicle to be washed by region in the case of a normal car wash or an express car wash according to the car wash order form entered in the customer terminal 10 (S301), and payment time. Confirm (S302), check each existing work schedule (S303), add a new work schedule including work schedules by team, group, and region (S304) and update the schedule information DB (55) (S305).

In addition, in Figure 5, the car wash management server 51 updates the work schedule, which is updated at regular time intervals (S311), determines the updated work schedule (S312), and arranges the work schedule in short distance according to the parking lot number and parking lot structure. After sorting the order of the work schedule (S313), the schedule information DB 55 is updated (S314).

In addition, in Figure 6, the car wash management server 51 checks the car wash order information in the case of a reserved car wash according to the car wash order form entered in the customer terminal 10 (S321), checks the payment time (S322), and checks the existing car wash order (S321). Check each work schedule (S323), determine whether it is a reservation (S324), and if not, add it to the normal work schedule (S325) and sort the work schedule details (S326). And, if reservation is made based on reservation judgment, a reserved work schedule is added (S327) and the reserved work schedules are sorted (S328). Therefore, after adding and sorting the reserved work schedule, the schedule information DB 55 is updated by adding a new work schedule including work schedules for each team, group, and region (S329).

Meanwhile, the car wash attendant terminal 40 connects to the car wash management server 51 connected to a wired or wireless communication network, receives a car wash work schedule, collects pre-wash status information of the vehicle to be washed, and transmits it to the car wash management server 51 ( S400). That is, the detailed collection process of the pre-wash status information of the vehicle to be washed is shown in FIG. 7, where the car wash agent terminal 40 connects to the car wash management server 51, receives the car wash work schedule, and displays it on the screen (S401). At this time, it is determined whether the photo before the car wash has been saved (S402), and if the photo before the car wash has not been saved, the photo before the car wash is taken and stored (S403). The saved photo goes through the car wash management server 51 and the car wash information DB (S403). 56) to be transmitted and stored (S404). In addition, the car wash management server 51 creates a customer message template when a pre-wash photo of the car to be washed is stored (S405), and displays it on the screen of the car wash attendant terminal 40 so that the manager can check it (S406) ). When confirmation is made by the administrator, the message is transmitted to the customer terminal 10 (S407) and then the transmission status is updated in the schedule information DB 55 (S408).

In addition, when the pre-order car wash work is completed by the car wash agent, the car wash work of the vehicle to be washed is performed (S500). In Figure 8, the car wash attendant terminal 40 connects to the car wash management server 51, receives the car wash work schedule, and displays it on the screen.

(S501), when the car wash start button displayed on the screen is input (S502), the set voice message is output (S503). Then, the car wash attendant terminal 40 analyzes the pollution level and comfort level of the vehicle to be washed, transmits the car wash plan and pre-car wash photos to the car wash management server 51 to be stored (S504), and starts the car wash in the car wash information DB 56. Make sure the time is saved (S505). The car wash attendant terminal 40 outputs music during the outdoor car wash of the car to be washed (S506). At this time, when indoor car washing is added, music is output for an additional period of time (S507). The car wash attendant terminal 40 outputs a set voice message when the car wash of the car to be washed is completed (S509). In addition, when the car wash agent terminal 40 takes pictures of the interior or exterior of the vehicle by the car wash agent after the car wash is finished, the car wash agent terminal 40 transmits the taken pictures and the car wash end time to the car wash management server 51 (S510), and the car wash information DB 56 ) and then output the set voice message (S511) (S512).

In addition, if an emergency situation occurs during the car wash operation of the vehicle to be washed (S600), the car wash attendant terminal 40 generates an emergency message and transmits it to the car wash management server 51 (S700). That is, in FIG. 9, when an emergency situation occurs during a car wash operation, the car wash attendant inputs an emergency message into the car wash attendant terminal 40 (S601), which is transmitted to the car wash management server 51 and then sent to the car wash management server 51. ), if there is a response (S602), the corresponding emergency message is delivered to the customer (S603). The emergency message delivered to the customer is stored in the customer information DB 52 (S604).

When the car wash operation of the car to be washed is completed, the car wash attendant terminal 40 collects the post-wash status information of the car and transmits it to the car wash management server 51 (S800). In Figure 10, the car wash attendant terminal 40 connects to the car wash management server 51, receives the car wash work schedule, and displays it on the screen (S801). At this time, it is determined whether the photo after washing the car has been saved (S802), and if the photo has not been saved after washing the car, the photo is taken and stored after washing the car (S803), and the saved photo passes through the car wash management server 51 (S804). In addition, the car wash management server 51 creates a customer message template when a post-wash photo of the car to be washed is stored (S805) and displays it on the screen of the car wash attendant terminal 40 so that the manager can check it (S806) ). When confirmation is made by the administrator, the message is transmitted to the customer terminal 10 (S807) and then the transmission status is updated in the schedule information DB 55 (S808).

In addition, when the car wash is completed, the car wash management server 51 transmits car wash completion information about the customer's vehicle to the customer terminal 10 (S900). In FIG. 11, when the customer terminal 10 transmits a feedback message including a questionnaire and satisfaction level in response to the car wash information and emergency messages received from the car wash management server 51, the car wash management server 51 receives a feedback message from the customer. After receiving (S901), the received feedback message is displayed in a separate window (S902), and the car wash management server 51 stores the received feedback message in the customer information DB 52 (S903).

As such, the present invention is a method and system for providing a service for high-quality hand car washing using the Internet, the Web, and portable wireless data communication devices through wired and wireless communication networks, and is convenient and efficient in parking facilities. In addition to providing high-quality hand car wash services, we improve car wash customer satisfaction by notifying customers in real time of the car washing process and results and receiving feedback. Moreover, the car washing method at the parking facility is when the customer places a car wash order using the customer's PC or smartphone at the parking lot or by using a wireless data communication facility at a kiosk located inside or outside the parking lot, and the car wash service provided at the parking facility is provided. The provider's car wash staff uses their wireless data communication devices to check the owner's vehicle information and parking location, and the car wash staff visits the car in person according to a set work schedule and performs a precise hand wash. In addition, the real-time integrated car wash service provision system of the present invention is provided to all parking facilities and parking buildings belonging to large offices, shopping centers, shopping malls, airports, terminals, etc., minimizing location and time restrictions for multiple drivers or car owners. We provide high-quality, high-quality hand car wash services. Additionally, a car wash located near a parking facility can also provide a more comprehensive car wash service by applying the system of the present invention.

In addition, according to the present invention, after parking, the customer directly orders a car wash using a wired or wireless data communication device that the customer carries or a kiosk pre-installed near the parking location, or uses other wireless communication devices such as a smartphone owned by the customer. In this case, you can order a car wash by using an application (application, app, or application) for car wash ordering and payment, or by reading the QR code or barcode attached to the parking location. In addition, you can order a car wash using a wired or wireless data communication device at an unmanned kiosk or a booth with an attendance installed at a convenient location inside the building where you park. In this case, the parking location number is provided only by the customer's vehicle number. can also be found. Car keys for indoor car washing can be left in the key management safety box at a kiosk or booth or with a key management agent after ordering and paying. When ordering a car wash, you can leave your contact information to receive a receipt via email, and receive information about the car washing process. You can also receive notifications of photos and notices by email. Although the present invention has been shown and described in relation to specific embodiments, it is understood by those skilled in the art that various modifications and changes can be made without departing from the spirit and scope of the invention indicated by the claims. Anyone can easily understand this.

10: Customer terminal 11, 21, 31: Integrated car wash order application
20: Kiosk 30: Assistant terminal
40: Car wash attendant terminal 41: Application for integrated car wash processing
50: Integrated car wash service management system 51: Car wash management server 52: Customer information DB
53: Order information DB 54: Payment information DB 55: Schedule information DB 56: Car wash information DB

Claims (2)

(a) a step where the customer terminal connects to a car wash management server connected to a wired or wireless communication network and logs in for a car wash service;
(b) The car wash management server provides a car wash order form to the connected customer terminal, and the customer terminal prepares a car wash order form including customer information, parking information, vehicle information, and car wash range and transmits it to the car wash management server, and car wash management The server allows the customer terminal to select a payment method for car wash service so that payment can be made;
(c) the car wash management server generating a normal car wash, an express car wash, or a scheduled car wash work schedule according to the car wash order from the customer terminal;
(d) the car wash attendant terminal connects to the car wash management server connected to a wired or wireless communication network, receives a car wash work schedule, collects pre-wash status information of the car to be washed, and transmits it to the car wash management server;
(e) generating an emergency message at the car wash attendant terminal and transmitting it to the car wash management server when an emergency situation occurs during the car wash operation of the car to be washed;
(f) the car wash agent terminal collects post-wash status information of the car wash and transmits it to the car wash management server when the car wash operation of the car to be washed is completed; and
(g) A method of providing a real-time integrated car wash service including the step of the car wash management server transmitting before, after, and emergency car wash messages received from the car wash attendant terminal to the customer terminal. The method of claim 1, wherein in step (b),
The customer terminal contains order information including vehicle number, vehicle model name, vehicle model, color, and customer contact information in the car wash order form sent from the car wash management server, parking information including the parking lot number and parking location where the vehicle to be washed is parked, and indoor Select and enter car wash type information including car wash, outdoor car wash, indoor/outdoor car wash, scheduled car wash, and express car wash, and status information including whether the vehicle to be washed is damaged or contaminated, and whether there are valuables,
A method of providing a real-time integrated car wash service in which the customer terminal selects cash, credit card, or coupon payment to pay for the car wash service after filling out the car wash order form, and receives receipts and payment information from the car wash management server.