KR20070032206A - Network-based management system and method for hotel service in an apartment complex - Google Patents

Abstract

The present invention relates to a hotel-based service management system and method in a network-based apartment complex, in order to reduce the housework of the tenants and to further their social entry opportunities and labor creation, laundry service support module and cleaning Housekeeping service support module, meal service support module, child care service support module, caring service support module, goods purchase service support module, meeting / event service support module, operation of each service support module and residents An operation server comprising a main control module for performing various controls such as service usage analysis / statistics and online transmission of bills; A database in which member information, merchant information, service reception / processing result information, and bill information of residents in the apartment complex are stored and updated; And a client terminal that can be connected to the operation server through a wired or wireless network.

Apartment complex, apartment house, hotel service

Description

Network-based management system and method for hotel service in an apartment complex}

1 is a view showing a schematic configuration of a hotel-type service operating system in an apartment complex based on the network of the present invention;

2 is a view showing a schematic configuration of an operation server according to the hotel service operating system of the present invention;

3 is a conceptual diagram of a method of operating a hotel service operating system according to the present invention;

4 is a flowchart illustrating a method of operating a hotel service operating system according to the present invention;

5 is a flowchart illustrating a laundry service method of a hotel-type service operating system according to the present invention;

6 is a flow chart showing a cleaning / housekeeping service method of the hotel service operating system according to the present invention;

7 is a flow chart showing a child care service method of a hotel service operating system according to the present invention;

8 is a flowchart illustrating a meeting / event service method of the hotel-type service operating system according to the present invention;

9 is a flowchart showing a meal service method of the hotel-type service operating system according to the present invention;

10 is a flow chart showing a goods purchase service method of the hotel service operating system according to the present invention;

11 is a flowchart illustrating a care service method of a hotel service operating system according to the present invention.

The present invention relates to a hotel-type service operating system and method in an apartment complex based on a network, and in particular, each household in the apartment complex is networked around a central operating server, so that laundry, cleaning, housekeeping, and childcare services can be performed at home. The present invention relates to a system and method for operating a hotel-type service in an apartment complex based on a network capable of providing the housekeeping of the tenants in the apartment complex.

Traditionally, women have been in charge of most household chores, including traditional household work, such as laundry, cleaning, housekeeping, and utility bills, childcare, infant education, and housekeeping. The women's daily routine is almost tied to the lyrics, so it is no exaggeration to say that the women are burdened with the lyrics.

As a result, women's opportunities to enter the society have been reduced, and women who have already entered society often give up their jobs due to childcare and infant education. Or, to avoid this problem, so-called 'contra sexual', which avoids marriage and childbirth, is also on the rise. The recent report that women in Korea have the lowest birth rate (1.19 / person) in the world reflects this trend.

In 2019, when the statistics show that the population over 65 will enter an aged society that is more than 14% of the population, the low birth rate of women will soon lead to a decrease in population. In this case, Korea will face a crisis of falling into inferior nations due to labor shortage and productivity inevitability.

In order to overcome these national crises, there is a need for a way to free women from domestic work, to enhance women's personal and family life, and to increase their role as human production resources for the national centuries.

The present invention has been made to solve the problems described above, by networking each household in the apartment complex centered on the central operation server to provide services such as hotels, such as laundry, cleaning, child care, caring services easily at home The purpose of this study is to provide a hotel-type service operation system and method in an apartment complex that can reduce household work of tenants in the apartment complex and further promote their social opportunities and labor creation.

Hotel-type service operating system in the apartment complex based on the network according to the present invention to achieve the above object, laundry service support module, cleaning / housekeeping service support module, meal service support module, child care service support module Perform various controls such as care service support module, goods purchase service support module, meeting / event service support module, operation of each service support module, service usage analysis / statistics of bills and online transmission of bills An operation server comprising a main control module; A database in which member information, merchant information, service reception / processing result information, and bill information of residents in the apartment complex are stored and updated; And a client terminal that can be connected to the operation server through a wired or wireless network.

In addition, in order to achieve the above object, the hotel-type service operation method in the apartment complex based on the network according to the present invention, (a) connected to the homepage of the operation server through the wired and wireless network from the client terminal installed in each household in the apartment Making a step; (b) receiving an ID and password assigned to each household from the client terminal and logging in; (c) The main module of the operation server transmits a service category including 'laundry', 'cleaning / housekeeping', 'child care', 'caring', 'meeting / event support', and 'meal' to the client terminal. Outputting; (d) driving a corresponding service support module of the operation server when a request signal for any one of the categories is input from a client terminal; (e) the service support module outputting an order form in a predetermined form to the client terminal, receiving an order and reservation for the requested service from the client terminal, and storing the service processing result in a database; and (f) performing online payment from the client terminal.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a system schematic diagram to which a hotel-type service operating method is applied in an apartment complex based on the network of the present invention.

As shown in FIG. 1, the hotel-type service operating method according to the present invention includes a client terminal 200 installed in each household in an apartment complex centered on a central operation server 100, and actually laundry, cleaning, and housekeeping. The service provider terminal 300 installed in a facility in an apartment complex providing a service may be applied to a system connected to a wired or wireless network.

In particular, as shown in Figure 2, the operating server 100 of the hotel-type service operating system of the present invention is a laundry service support module 120, cleaning / housekeeping service support module 130, and meal service support module ( 140, the child care service support module 150, the care service support module 190, the goods purchase service support module 160, the meeting / event service support module 170, the operation of each service support module And a main control module 110 for performing various controls such as service usage analysis / statistics and online transmission of bills for the residents of the apartment.

On the other hand, optionally, the operation server 100 is further provided with a delivery management module 180, in the service provider to provide a delivery or visiting services related to offline laundry / cleaning / meal / child care / goods purchase services, The terminal of the service provider may be configured to set a shortest visit route according to the proximity of locations between a plurality of destinations (such as delivery addresses), and provide a notification service of a service and an order of delivery of goods. That is, the delivery management module 180 collects an order by a desired time period for each service provider (shipper) by referring to a database, and then based on the proximity of a plurality of visited locations from the location (origin) of the service provider (shipper). After setting the shortest distance visit route, the visit order is notified to the mobile communication terminal of the service provider (shipper).

In addition, the hotel-type service operating system of the present invention is linked to the operation server 100, the database 101 for storing / updating the member information, merchant information, service reception / processing result information, bill information, etc. of residents in the apartment complex It is provided.

In the system, the operation server 100 is preferably configured as a PC that can be directly manipulated by the operator, the client terminal 200 and the service provider terminal 300 is a PC, mobile phone, smart phone, PDA, etc. It can be configured as a wired or wireless terminal. In addition, the wired / wireless network may be applied to various network technologies including the Internet without particular limitation as long as it is a configuration capable of forming a network between the operation server 100, the client terminal 200, and the service provider terminal 300.

3 is a conceptual diagram of a method of operating a hotel-type service operating system according to the present invention, in which apartment tenants are primarily connected to an operation server through a client terminal 200 (S20), and support laundry service for each desired service item. Module 120, cleaning / housekeeping service support module 130, meal service support module 140, child care service support module 150, care service support module 190, goods purchase service support module 160, meeting The service is provided by accessing the individual service system provided by the / event service support module 170 and the like (S30).

At this time, in order to access to the operation server 100, the residents of each household of the apartment is given an ID in the same manner as "dong-lake", and if there is more than one residents per household, the ID is sequentially followed by the alphabet Through the marking method ("dong-lake-a", "dong-lake-b", ...), the ID given to residents of each apartment household can be used to know the basic information of the residents.

In addition, residents of each apartment household should be registered as a member of the hotel service operation system when entering the apartment, and the password for membership authentication can be configured to follow the general method of combining letters and numbers by individual selection. Authentication methods such as recognition may also be applied.

On the other hand, the doors of each household in the apartment complex further includes a key sensing means to identify the keys possessed by the residents of the household and the keys possessed by the service provider, such as cleaning, and transmit the identification information to the main control module of the operation server. It is desirable to configure so that. In this way, by providing a separate key detection means for identifying the accessor to check the accessor information in the operation server, there is an advantage that can be dealt with unexpected theft accidents.

4 is a flowchart illustrating a method of operating a hotel service operating system according to the present invention.

That is, as shown in Figure 4, the hotel-type service operating method in the apartment complex based on the network of the present invention, the operation server 100 via a wired or wireless network from the client terminal 200 installed in each household in the apartment complex Accessing the home page (S100); Step S200 of receiving an ID and a password assigned to each household from the client terminal; The main control module 110 of the operation server 100 includes service categories including 'laundry', 'cleaning / housekeeping', 'childcare', 'caring', 'meeting / event support', and 'meal'. Transmitting to and outputting at step S300; When the request signal for any one of the categories is input from the client terminal 200, a corresponding service support module of the operation server 100 is driven (S400); The service support module outputs an order form of a predetermined form to the client terminal 200, receives the order and reservation for the requested service from the client terminal 200, and stores the service processing result in a database (S500) and ; In step S600, an online payment is performed from the client terminal 200.

In step S500, an order and reservation process for a service selected from the client terminal 200 among the output categories is performed. That is, the operation server 100 may be configured to drive the selected service support module and process the corresponding service from the service support module to the client terminal 200 according to which service item is selected from the client terminal in step S400. Control to be performed.

Specifically, the operation when the 'laundry' service is selected in the above category is shown in FIG. As shown in FIG. 5, when the hotel-type service according to the present invention transmits a selection signal of a 'laundry' service from a client terminal to the operation server (S411), the operation server first performs a laundry service support module 120. In operation, when the page provided with the type of laundry, the desired date of laundry collection and the desired date and time of delivery of laundry are transmitted from the laundry service support module 120 to the client terminal 200, the corresponding input is transmitted from the client terminal (S412). . Thereafter, the laundry service support module 120 transmits a fee to pay for the service requested to the client terminal (S413).

6 shows an operation when the 'cleaning / tidying' service is selected from the above categories. As shown in Figure 6, when the selection signal of the 'cleaning / tidying' service is input from the client terminal is transmitted to the operating server (S421), the operating server first drives the cleaning / tidying service support module 130 In addition, a page provided with a size, type, and a desired date / time of providing a service window is transmitted from the cleaning / organization service support module 130 to the client terminal, and the corresponding input is transmitted from the client terminal (S422). For example, when a cleaning service is selected, information about a place and balance required to be cleaned, such as a living room, a room, a toilet, and specific date and time information that the service is to be provided are transmitted from the client terminal to the cleaning / organization service support module 130. do. Thereafter, the cleaning / collecting service support module 130 transmits a fee to pay for the service requested to the client terminal (S423).

7 illustrates an operation when the 'child care' service is selected from the above categories. As shown in Figure 7, when the selection signal of the 'child care' service is input from the client terminal is transmitted to the operation server (S431), the operation server first drives the child care service support module 150, and then the From the child care service support module 150, a page provided with an input window for an age of a child or an infant, a desired use date, a desired education course, etc. is transmitted to the client terminal, and the corresponding input is transmitted from the client terminal (S432). Thereafter, the child care service support module transmits a fee to pay for the service requested to the client terminal (S433).

In the case of a 'child care' service, unlike a conventional day care center or day care center that operates only for a certain time of weekday week, the service of the present invention operates to provide a customized service so that the user can use at any time.

8 illustrates an operation when a 'meeting / event' service is selected among the above categories. As shown in Figure 8, when the selection signal of the 'meeting / event' service is input from the client terminal and transmitted to the operation server (S441), the operation server first drives the meeting / event service support module 170, Then, a page provided with an input or selection window for inputting a meeting / event location, date and time, number of people, meal type, prepared goods, etc. from the meeting / event service support module 170 to the client terminal 200 is transmitted. The input content is transmitted from the client terminal (S442). Thereafter, the meeting / event service support module transmits a fee to pay for the requested service to the client terminal (S443).

9 illustrates an operation when the 'meal' service is selected from the above categories. As shown in FIG. 9, when a selection signal of the 'meal' service is input from the client terminal and transmitted to the operation server (S451), the operation server drives the meal service support module 140. Next, a page provided with an input or selection window for inputting ingredients, cooking method, desired date and time, delivery or visiting meal, etc. is transmitted from the meal service support module 140 to the client terminal 200, and from the client terminal, The corresponding input is transmitted (S452). Thereafter, the meal service support module transmits a fee to pay for the requested service to the client terminal (S453).

On the other hand, in the ordering process of the 'meal' service is taking a way to direct the service user to specify or select the ingredients and cooking method, the meal service support module is configured to output a variety of meal menu and receive the selection from the client terminal Of course it is possible. In addition, in the selection of the food ingredients, the meal service user may select the organic agricultural products purchased in the goods purchase service to be described later as food ingredients. In this case, the delivery address of the organic produce purchased from the commodity purchase service may be designated as the address of the meal service provider.

10 illustrates an operation when the 'buy goods' service is selected from the above categories. As shown in FIG. 10, when the selection signal of the 'buy goods' service is input from the client terminal and transmitted to the operation server (S461), the operation server drives the goods purchase service support module 160. Then, when the category by type of goods is output from the goods purchase service support module 160 to the client terminal 200, the selection of the items required in the category, order details are transmitted from the client terminal to the goods purchase service support module. (S462). Subsequently, the goods purchase service support module transmits a fee to pay for the requested service to the client terminal (S463). The item list output from the product purchase service support module may be configured to include agricultural products produced at an organic farm associated with the apartment complex.

11 illustrates an operation when 'care' service is selected from the above categories. As shown in FIG. 11, when a selection signal of a 'care' service is input from the client terminal and transmitted to the operation server (S471), the operation server drives the care service support module 190. Next, a page provided with an input or selection window of the caregiver's age, the desired date and time of the caregiver, and the like is transmitted from the care service support module 190 to the client terminal (S472). When the information on the item is input from the client terminal and transmitted to the care service support module 190, the care service support module 190 assigns a caregiver to the information input from the client terminal with reference to a database. Output to the client terminal (S473), and requests whether to accept the selected caregiver (S474). When the non-acceptance signal for the caregiver is input from the client terminal to the care service support module, the process returns to step S473, and if the acceptance signal for the caregiver is input, the care service support module 190 is a client. The step of transmitting the cost estimate to the terminal is performed (S475). The babysitter service may be performed in the same manner as the caregiver service.

On the other hand, in addition to the above-described service, the main control module 110 of the operation server may additionally provide a variety of additional services, such as 'wake-up call', 'event guide' service in step S300. In other words, by providing a wake-up service and the like, if the user desires, the user may be provided with a convenience as if he is staying in a hotel. In addition, it can be configured to provide a guide to the use of seasonal theme parties such as cherry blossoms and foliage festivals hosted in the apartment complex.

In addition, in providing the various services, it is possible to distinguish between the quick service and the normal service, and to differentiate the time between the service provided and the payment cost.

In the process of applying for any one of the service categories in the step S500, if the user wants to connect directly with the service provider, the step S500 may add the client terminal 200 in addition to the service request process described above. Connecting to a substantial service provider terminal 300 may be provided. In this case, the connection method is not particularly limited, but it is preferable that the operation server 100 is configured to adopt a method of performing an Internet dialing from the client terminal 200 to the corresponding service provider terminal 300 through a network. . In addition, the client terminal and the terminal of the service provider may be configured to perform transmission and reception of image information as well as voice by providing image transmission and reception means.

The step S500 may further include storing the service processing result in the database 101 at each service support module of the operation server after the hotel type service applied for in a specific household is actually provided. In this case, after the service is provided to the applicant generation, the main control module 110 of the operation server 100 may further perform the step of notifying the client terminal 200 of the service processing result with reference to the database 101. In this case, the client terminal 200 is preferably a user's mobile communication terminal, and the notification method is preferably an SMS notification to the mobile communication terminal.

On the other hand, as a subsequent step of the above-described step S500, in response to a request from the client terminal 200, the main control module 110 of the operation server 100 outputs the progress status inquiry screen of the received service to the client terminal 200 The step may be further provided. Through the above steps, the user can easily check the reception and the progress of the service applied for by the user.

In the method of operating a hotel-type service in an apartment complex based on the network of the present invention, there is no particular limitation, but it is preferable that both the operation server 100 and the actual offline service provider are operated by an apartment management company. Do. As such, when operated by a single entity, it is possible to provide more systematic and comprehensive hotel-style services to apartment residents.

Subsequently, step S600 is a payment process for a service to be provided after a specific service request process is completed from the client terminal 200 through step S500 described above. For example, in step S600, after the service application process is completed, the operation server 100 checks whether the client terminal 200 wants to make an individual payment for the corresponding service or the monthly apartment management fee and make a payment. In the case of step 1, when the individual payment selection signal is input from the client terminal 200, the online payment by the client terminal is immediately performed, and when the payment selection signal is input to the monthly apartment management fee from the client terminal 200 In the second step, the main module of the operation server adds the billing fee for the service to the monthly apartment management fee and notifies the client terminal by email at a predetermined time of the month so that the online payment is performed. In addition, the online payment method may be a credit card payment or online account transfer method using the VAN Internet payment relay program.

At this time, the step S600, the main control module (S110) of the operation server may further comprise the step of accumulating an amount corresponding to a certain percentage of the payment amount to the point to store in the user database. If the accumulated points are accumulated in a certain amount, it is preferable to operate the user so that the user can use them like cash when using the service of the affiliated store.

As described above, the hotel-type service operating method according to the present invention provides a personalized service for each place at a time desired by the occupant, without having to spend a mandatory time and expense, compared to the case of hiring an existing housekeeper. Reduced economic burden on apartment occupants will be more convenient.

In addition, there is an advantage that the satisfaction of the service is increased through the service provided by the expert who is systematically trained by various services, and the post-management.

In the above, the present invention has been shown and described with respect to certain preferred embodiments. However, the present invention is not limited to the above-described embodiments, and those skilled in the art to which the present invention pertains can variously change variously without departing from the technical spirit of the present invention described in the following claims. You can do it.

According to the system and method for operating a hotel-type service in an apartment complex based on the network of the present invention, each household in the apartment complex is networked around a central operating server, so that laundry, cleaning, child care, and banquet / meeting services can be easily performed at home. By providing the same services as in the hotel, it can reduce the household work of the tenants in the apartment complex, and provide them with the opportunity to enter into social opportunities and create labor force.

Claims (16)

As a hotel-based service operation system in an apartment complex based on a network for providing hotel-type services to residents in an apartment complex, Laundry service support module, cleaning / tidy service support module, meal service support module, child care service support module, caring service support module, goods purchase service support module, meeting / event service support module, An operation server comprising a main control module for performing various controls such as operation of a service support module and analysis / statistics of service usage status of residents and online transmission of bills; A database in which member information, merchant information, service reception / processing result information, and bill information of residents in the apartment complex are stored and updated; Hotel-type service operating system in the apartment complex based on the network, characterized in that it comprises a client terminal that can be connected to the operation server via a wired or wireless network. The method of claim 1, The operation server, in providing off-line laundry / cleaning / meal / childcare / purchase of goods, sets a shortest visit route according to the proximity of a plurality of destinations to a terminal of a service provider, and then services and goods delivery sequence. Hotel-type service operating system in the apartment complex based on the network, characterized in that it further comprises a delivery management support module for providing a notification service of the. The method of claim 2, In the apartment complex based on the network, the door of each generation in the apartment complex further comprises a key sensing means for identifying the access of the service provider, such as cleaning and transmitting the identification information to the main control module of the operation server. Hotel service management system. (a) accessing a homepage of an operation server through a wired or wireless network from a client terminal installed in each household in the apartment complex; (b) receiving an ID and password assigned to each household from the client terminal and logging in; (c) The main module of the operation server outputs service categories including 'laundry', 'cleaning / organization', 'childcare', 'caring', 'meeting / event support', and 'meal' to the client terminal for output. Making a step; (d) driving a corresponding service support module of the operation server when a request signal for any one of the categories is input from a client terminal; (e) the service support module outputting an order form in a predetermined form to the client terminal, receiving an order and reservation for the requested service from the client terminal, and storing the service processing result in a database; (f) a method of operating a hotel-type service in an apartment complex based on a network, comprising the step of performing online payment from a client terminal. The method of claim 4, wherein Wherein the step (f), the main module of the operation server, the hotel-type service operating method in the apartment complex based on the network, characterized in that further comprising the step of accumulating points in a database by a certain percentage of the payment amount. The method of claim 5, In the step (f), the billing for the service is added to the monthly apartment management fee, and the method for operating the hotel-type service in the apartment complex based on the network, characterized in that further comprising the step of e-mail notification to the client terminal every month. . The method of claim 6, In the step (e), when the selection signal of the 'laundry' service is input from the client terminal and transmitted to the operation server, Transmitting, by the laundry service support module of an operation server, a page provided with an input window for laundry type, laundry collection date and delivery date and time to the client terminal; When the laundry type, laundry collection and delivery date and time are transmitted from the client terminal, the laundry service support module transmits the cost estimate to the client terminal, and operates the hotel-type service in the apartment complex based on the network. Way. The method of claim 7, wherein In the step (e), when the selection signal of the 'cleaning / organizing' service is input from the client terminal and transmitted to the operation server, Transmitting, by the cleaning / collecting service support module of the operation server, a size and type of a place to be cleaned or tidyed to the client terminal, and a page on which an input window for service desired date and time is provided; If the size and type of the place to be cleaned or ordered from the client terminal, the service desired date and time, the cleaning / housekeeping service support module comprises a step of transmitting a cost estimate to the client terminal network How to operate hotel style service in an apartment complex in half. The method of claim 8, In the step (e), when the selection signal of the 'child care' service is input from the client terminal and transmitted to the operation server, Transmitting, by the parenting service support module of an operation server, a page on which an input or selection window of a child's age, a desired date and time, a desired education course, etc. is provided to the client terminal; And when the details are inputted from the client terminal and transmitted, the child care service supporting module transmitting a cost estimate to the client terminal. The method of claim 9, In the step (e), when the selection signal of the 'meeting / event support' service is input from the client terminal and transmitted to the operation server, Transmitting, by the meeting / event service support module of the operation server, a page provided with an input or selection window for inputting a place, date, number, type of meal, prepared goods, etc. of a meeting or event; When the details are input from the client terminal and transmitted, the meeting / event service support module comprising the step of transmitting a cost estimate to the client terminal, hotel-based service operating method in the apartment complex based on the network. The method of claim 10, In the step (e), when the selection signal of the 'meal' service is input from the client terminal and transmitted to the operation server, Transmitting, by the meal service support module of the operation server, a page provided with an input or selection window for inputting ingredients, cooking method, desired date and time, delivery or visiting meal, etc .; If the details are input from the client terminal is transmitted, the meal service support module comprises a step of transmitting a cost estimate to the client terminal, hotel-based service operating method in the apartment complex based on the network. The method of claim 11, In step (e), when the selection signal of the 'buy goods' service is input from the client terminal and transmitted to the operation server, Transmitting, by the goods purchase service support module of the operation server, a list of goods for each category, and a page having an input window for receiving a purchase order from a client terminal; When the purchase order history is input from the client terminal is transmitted, the product purchase service support module comprises a step of transmitting a cost estimate to the client terminal, hotel-based service operating method in the apartment complex based on the network. The method of claim 12, In the step (e), when the selection signal of the 'care' service is input from the client terminal and transmitted to the operation server, Transmitting, by the care service support module of the operation server, a page provided with an input or selection window of the caregiver's age, a desired date and time, and special matters to the client terminal; When the details are input and transmitted from the client terminal, the care service support module assigns a caregiver suitable for the information input from the client terminal with reference to a database, outputs the caregiver to the client terminal, and confirms acceptance from the client terminal. ; From the client terminal to the care service support module, If the non-acceptance signal for the caregiver is inputted, the process returns to the step of allocating the caregiver to confirm whether it has been accepted. When the acceptance signal for the caregiver is input, the care service support module comprises a step of transmitting a cost estimate to a client terminal, hotel-based service operating method in the apartment complex based on the network. The method of claim 13, The method of operating a hotel-type service in an apartment complex based on a network, characterized in that the product list output from the product purchasing service support module includes agricultural products produced on an organic farm associated with the apartment complex. The method of claim 14, In the step (e), after the service is completed, the hotel-type service in the apartment complex based on the network, further comprising the step of notifying the SMS of the service processing result from the main module of the operation server to the client terminal, the mobile communication terminal. How it works. The method of claim 15, In the step (e), the main office module of the operation server according to a request from the client terminal further comprises the step of making an Internet telephone connection to the corresponding service provider terminal through the network. How to Operate Hotel Services in Indonesia

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