JP3280661B1 - Customer referral system - Google Patents

Abstract

[Problem] To provide architectural-related product information and construction shops to customers on a network, and to support customer management in the introduced construction shops. SOLUTION: A product information providing site 2 for providing construction-related product information to customers via a network 1, a construction company information site 3 for providing construction company information and introducing construction companies, and selecting a construction company. A construction shop support site 4 having an individual construction shop support homepage 5 that manages and displays the customer information for each individual construction shop. A member database 7 that stores customer information registered as a member at the product information providing site 2
Is provided. When the registered member selects a contractor on the contractor information site 3, a means 8 for displaying a list of all or a part of the member information accumulated in the member database 7 on the individual contractor support homepage 5 of the selected contractor is provided. Have. An e-mail creating / transmitting means 9 for notifying the selected construction shop of the selection by e-mail is provided.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a construction shop which introduces customers (prospective customers) who wish to build, rebuild or extend or remodel a house to a construction shop which performs new construction, rebuilding or renovation of a house. The present invention relates to a customer introduction system for supporting customer management.

[0002]

2. Description of the Related Art Conventionally, a customer who wishes to build, rebuild, or remodel a house collects a large amount of building-related product information from catalogs and magazines. However, many catalogs and magazines are required. It was difficult to obtain product information suitable for the customer's wishes. In addition, when searching for a contractor to have a new building, rebuilding, or renovation of a house, work to get a new house, rebuilding, or renovation of a house using a signboard, public notice, flyer, telephone directory, etc. I was looking for a shop, but it was troublesome to find a contractor, and it was difficult to select the desired contractor from the searched contractors.

[0003] On the other hand, a construction shop advertises a signboard, a public notice, a flyer, and the like in order to acquire customers. It wasn't effective for the large cost because it wasn't targeted at prospective customers who wanted to remodel.

[0004] In addition, the contractor does not have a manual for customer management such as at what stage of negotiations with customers what preparations and responses are to be made, and the negotiations cannot be performed properly at each stage. May not proceed smoothly, and it is cumbersome to manage the preparation and response at each stage of these negotiations for each individual case.

[0005]

SUMMARY OF THE INVENTION The present invention has been made in view of the above points, and it is easy for a customer who wants to build a new house, rebuild or renovate a house to obtain building-related product information easily. You can easily find a contractor who can do the construction you want, and it can easily contact customers (prospects) who want to build, rebuild or remodel your home effectively. Business negotiations,
In addition, a customer introduction system that supports customer management at individual construction shops, such as at what stage and how to prepare and respond to the introduced customer at the business negotiation with the customer, and can easily manage customers at individual construction shops. It is an object to provide

[0006]

In order to solve the above-mentioned problems, a customer introduction system according to the present invention uses the Internet 1
Product information providing site 2 that mainly provides architectural product information to customers via a web site, and a contractor information site for providing customer information about a contractor and selecting a contractor who wants to negotiate negotiations with the customer. 3 and a construction shop support site 4 that enables browsing of an individual construction shop support homepage 5 that manages and displays customer information for selecting a construction shop and desiring business negotiations for each individual construction shop. A member database 7 for storing customer information on customers who have registered as members at the site 2 is provided. When a member registered in the member database 7 selects a desired contractor on the contractor information site 3, the member database 7 is stored. individual builders as well as have the means 8 for all or part of the member information is listed in a separate builder support website 5 of the selected builders by the member
The management page 21 of the individual customer on the store support homepage 5
And management page creation means 63 for creating
The management page 21 shows the completion of the negotiation of the individual customer from the beginning.
Part 81a and gauge that divided all stages in
Check input unit 81b corresponding to each scale of unit 81a
The progress display section 81 provided and the progress display section 81
Use in the progress stage checked and input in the check input section 81b
Guide letter, thank-you note, and proposal flyer
And a negotiation support tool selection unit 82 for selecting
In addition, there is provided an e-mail creating / transmitting means 9 for e-mailing a notification to the effect that the construction shop selected by the member has been selected.

With such a configuration, the Internet
Product information providing site 2 from the terminal device 23 via the unit 1
Can access the construction-related product information provided on the product information providing site 2, and can have the construction company information site 3 introduce a construction company suitable for an individual customer. When the member is registered as a member by the member registration means 6 provided on the product information providing site 2 and the contractor is introduced on the contractor information site 3, all or one of the customer information registered in the member database 7 is registered. The section is displayed in a list on the individual contractor support homepage 5 dedicated to the selected contractor provided on the contractor support site 4, and a notification to the effect that the selection has been made is made by the e-mail creating / transmitting means 9. is intended to be sent to by the appropriate builders, thereby, it selected the appropriate builder is inter
It is possible to browse detailed information and proceed with negotiations on the individual contractor support website 5 dedicated to the corresponding contractor provided on the contractor support site 4 via the network 1. Since the information of customers who have requested business negotiations is managed and displayed for each individual contractor,
Customer management is also available, and individual construction shop support website 5
To create the management page 21 of the individual customer
The management page 21 has a page creation unit 63.
Multiple stages from the beginning of an individual customer's negotiation to completion
The gauge part 81a and the scale of the gauge part 81a
Progress display section provided with corresponding check input section 81b
81 and the check input section 81b of the progress display section 81
A guidance letter for use at the progress stage
Thank you for choosing a thank-you note, a proposal flyer, a negotiation support tool
Since the consultation tool selection unit 82 is provided,
Management page for each individual customer on the store support homepage 5
21 can also manage each individual customer, and at what stage in the negotiations with the customer,
It is possible to perform customer management at the individual construction shop, such as whether to respond, on the individual construction shop support homepage 5.

[0008] Also, when a member is registered on the product information providing site 2, an individual member dedicated homepage creating means 11 for creating an individual member dedicated homepage 10 for the member is provided. Is provided with a product information selection storage means 12 for storing the individual member selection product information in the member database 7 by selecting the product and displaying the stored individual member selection product information on the individual member dedicated homepage 10. It is preferable to provide selected product information display means 13 for performing the above. With such a configuration, an individual member-only homepage 10 created when registered as a member
The individual member accumulates the product information selected by the individual member by browsing the product information and selecting the product, and the individual member displays what kind of product he / she has selected on his / her individual member homepage 10. And can be browsed.

[0009] Further, when a member is registered on the product information providing site 2, an individual member exclusive homepage creating means 11 for creating an individual member exclusive homepage 10 for the member is provided. Is preferably provided. With such a configuration,
An individual member's own house plan can be created on the individual member's home page 10 created when the member is registered.

It is preferable to provide a means for storing the house plan created on the individual member homepage 10 in the member database 7. With such a configuration, a house plan created on the individual member-dedicated homepage 10 can be stored.

Further, a trap is set in the information provided by the product information providing site 2 as appropriate, and when the customer registers as a member in the member database 7, it is determined whether the customer has viewed the information on which trap has been set. It is preferable that the customer's action history at the site 2 be stored in the member database. With such a configuration,
The action history of a customer who is a member who has accessed the product information providing site 2 can be accumulated.

Further, it is preferable to provide a browsing time measuring and storing means 17 for measuring and storing the browsing time of the information in which the trap is set. With such a configuration,
The browsing time information can also be stored in the action history of the customer who has accessed the product information providing site 2.

Further, based on the member information collected when the member is registered as a member by the member registration means 6, it is possible to determine to which of the divided stages the building plan of the member belongs, such as new construction, rebuilding, extension and remodeling, etc. It is preferable to provide a classification and registration unit 18 for classifying and registering in the member database 7. By adopting such a configuration, it is possible to provide, as the customer information selected by the individual contractor selected by the customer, the degree of the building plan of the customer in progress,
The contractor can smoothly proceed with business negotiations with the customer.

Further, an individual contractor support homepage 5 for each individual contractor is provided on the contractor support site 4, and the individual contractor support homepage 5 has an authentication means 19 for making only the corresponding contractor accessible. Is preferred.
By adopting such a configuration, only the corresponding individual contractor can access the individual contractor support homepage 5,
It is possible to manage information for the customers introduced on the individual contractor support homepage 5.

Further, there is provided a batch transmission means 20 capable of selecting a plurality of customers listed on the individual contractor support homepage 5 and transmitting the electronic mail to the selected plurality of customers at once. preferable. With such a configuration, the contractor can collectively transmit e-mails of necessary contents to a plurality of customers who have selected the contractor on the contractor support homepage 5, Can easily respond to customers.

[0016]

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described below based on embodiments shown in the accompanying drawings.

[0018] The present system, which mainly brokers to provide support of the customer to provide construction-related information and customer referrals to and introduce the builders of negotiation promote the construction company is organized by, inter
-Provide architectural information to customers via Net 1
In addition, the system is designed to introduce the customer to the construction company that meets the customer's wishes, and to assist the introduced construction company in promoting business talks with the customer. Through the Internet 1 .

FIG. 1 is a schematic configuration diagram of a customer introduction system of the present invention. As shown in FIG. 1, to provide a construction-related information and introduces the builders and interface support builders
A server 22 is provided at an intermediary that operates via the Internet 1, and the server 22 is a computer that constitutes a terminal device 23 of a customer (prospective customer) who wishes to build, rebuild, or renovate a house via the Internet 1. And a terminal device 23a of a construction shop. The server 22 is a product information providing site 2 operated on the Internet 1 , a construction company information site 3, and a construction company support site 4.
And cooperates with multiple databases.
The database that cooperates with the server 22 will be described later in detail, but includes a member database 7, a construction company database 24, a product database 28 that stores building-related product information, a house plan database 35 that stores various house plans, Browsing information storage database 51, consultation reception database 62, flyer storage database 8
There are 3 etc.

A customer who accesses the product information providing site 2 via the Internet 1 receives the product information providing site 2
When the membership registration procedure for joining the present system is performed as described later, the customer information of the member is accumulated in the member database 7.

The construction shop registered in the construction shop database 24 is a construction shop capable of performing new construction, rebuilding, extension or remodeling of a house, and includes a construction area of the construction shop, an address of the construction shop, a telephone number, and an e-mail. The construction shop information such as the address of the construction, the construction results, the field of specialty construction, etc. is stored in the construction shop database 24. And the above server 2 on the Internet
The broker and the contractor that operates 2 are that the broker introduces a customer (prospective customer) to the registered contractor, and a dedicated individual contractor support homepage 5 described later for each individual contractor.
The company will provide support for business negotiations with the introduced client, while the construction company will pay the admission fee to the intermediary when joining the system and pay the intermediary for the introduction of prospective customers, such as referral fees. By contracting such a contract in advance, it is registered in the contractor database 24.

The product information providing site 2 operated by the server 22 on the network 1 is for mainly providing architectural product information to customers via the Internet 1. The page 25 is a page as shown in FIG. In this top page 25, "My page", "House making information",
Finding display units such as "living information" and "living facility information" are provided.

[0023] stomach customers who wish to new construction or reconstruction or renovation of housing from composed of the terminal device 23 by the computer
When the product information providing site 2 is accessed via the Internet 1 , the top page 25 is displayed on the screen of the display of the terminal device 23. A target page is selected from the display unit, input by clicking or the like, and a target page is displayed on the screen.

For example, if the user wants to browse or search for building-related equipment on the top page 25, he or she can click on the "house equipment information" section to display the house equipment information page 26 as shown in FIG. 23 is displayed on the screen of the display. For example, as shown in FIG. 3, the home equipment information page 26 includes “system kitchen”, “system bath”, “storage”, “toilet”, “washroom”,.
…, A product category classification display section that classifies by architectural product category, such as “selection search”, is provided.
For example, when a point where "system kitchen" is displayed is clicked, a system kitchen display page 27 is displayed on the display screen of the terminal device 23 as shown in FIG. Since the system kitchen is displayed as a list on the system kitchen display page 27, various types of system kitchens stored in the product database 28 can be browsed. In this way, the architectural products stored in the product database 28 can be browsed.

When the user clicks on "special search" on the equipment information page 26 shown in FIG. 3, a special search page 43 as shown in FIG. This special search page 43 includes product genres classified by architectural product genres such as "special system kitchen", "special system bath", "special storage", "special toilet", "special wash", and so on. There is a display unit,
When the user clicks on a part displayed as “special system kitchen”, for example, a special merchandise narrowing search 1 page 44 is displayed on the display screen of the terminal device 23 as shown in FIG.

In the page 44 for the product selection refinement search, a product called a system kitchen is provided with a plurality of product attributes (for example, a customer's desire for a product, an image for a product,
A plurality of merchandise attribute classification display sections 44a are displayed, which are classified and displayed according to merchandise colors and patterns, merchandise prices (budget) desired by the customer, merchandise attributes such as merchandise functions, and the like. In the embodiment shown in the attached drawings, a product called a system kitchen is called "What is your desired kitchen?", "What is your image?", "What is the color and pattern of the door?", "What is your budget?", And "What do you want to stick to?" 5
Classified and displayed into five attributes (customer's desire for product, image for product, product color and pattern, price (budget) of product desired by customer, and product function), and each product attribute classification display section 44a.

Each product attribute classification display section 44a is provided with a plurality of attribute subdivision display sections 44b. The attribute subdivision display section 44b further subdivides the plurality of attributes into a plurality of subattributes. Each is subdivided and displayed.

For example, a plurality of attribute sub-classification display sections 44b provided in the product attribute classification display section 44a of "What is your desired kitchen?" I want to cook with traditional cooking equipment "," I want to stick to the storage of the kitchen "," I want to make a kitchen that I can show off to customers "," I need enough basic functions and facilities "
Are displayed. A plurality of attribute sub-classification display sections 44b provided in the product attribute classification display section 44a of "What is the image?" Are sub-classified as "classic", "natural", "modern", "casual", respectively. The detailed attributes are displayed. Also, a plurality of attribute sub-classification display sections 44b provided in the product attribute classification display section 44a of "What is the color and pattern of the door?"
The finely classified fine attributes such as “color door” are displayed. In addition, the product attribute classification display section 44 of "What is the budget?"
In the plurality of attribute sub-classification display sections 44b provided in “a”, “up to 1,000,000 yen”, “1,000,000 to 2,000,000 yen”, and “20
100,000 to 3,000,000 yen ”,“ 3,000,000 to 4,000,000 yen ”,“ 4
The sub-attributes such as “00000 to 5,000,000 yen” and “5,000,000 yen” are displayed. Also, a plurality of attribute sub-classification display sections 44b provided in the product attribute classification display section 44a of “What do you want to stick to?” Are “Ease of storage”, “Ease of care”, respectively. "Ease of cooking",
The sub-attributes, such as "easiness of rearranging" and "consideration for safety and security", are displayed.

Then, the customer selects one of the plurality of product attribute classification display sections 44a from among the plurality of product attribute classification display sections 44a on the selected product narrowing search 1 page 44, and further selects the selected product attribute classification display section 44a. One of the attribute sub-classification display sections 44b is selected from the plurality of attribute sub-classification display sections 44b, and the corresponding attribute sub-classification display section 44b is clicked. For example, in the embodiment shown in FIG. 6, “the color and pattern of the door?” Is temporarily selected from the plurality of product attribute classification display sections 44a, and “wood grain door” is selected from the attribute subdivision display section 44b. When the user clicks on the "wood grain door", a selected product narrowing down search second page 45 is displayed as shown in FIG.

The selected product narrowing search 2 page 45 shown in FIG. 7 includes all the remaining product attributes except the product attribute classification display section 44a selected in the previous page of the selected product narrowing search 1 page 44 shown in FIG. The classification display section 44a is displayed, and in this case, the attribute sub-classification display section 4 of each product attribute classification display section 44a is displayed.
In 4b, only those having a product having the detailed attribute selected in the attribute detailed classification display section 44b selected in the selected product refinement search 1 page 44 shown in FIG. 6, which is the previous page, are displayed. For example, when the “grain door” selected on page 1 44 of the selected product narrowing-down search shown in FIG. 6 is selected, the “image” in the commodity information stored in the commodity database 28 is “grain” of “casual” If the system kitchen of “door” is not registered, and similarly, the system kitchen of “wooden door” of “〜1,000,000 yen” or “1,000,000 to 2,000,000 yen” is not registered, FIG. As shown in the figure, the remaining sub-attributes except for the display of the sub-attribute of "Casual" are displayed on the sub-attribute display section 44b of the product attribute classification display section 44a of "What is the image?""Is displayed in the attribute subdivision display section 44b of the product attribute classification display section 44a.
The remaining small attributes excluding the display of the small attributes of “10,000 yen” and “1 million to 2 million yen” are displayed.

Next, in the same manner as described above, one of the plurality of product attribute classification display sections 44a is selected on the selected product refinement search 2 page 45 shown in FIG. Selected product attribute classification display section 4
One of the attribute sub-classification display sections 44b is selected from the plurality of attribute sub-classification display sections 44b in 4a, and the corresponding attribute sub-classification display section 44b is clicked. For example, in the embodiment shown in FIG. 7, it is assumed that “desired kitchen?” Is temporarily selected from the plurality of product attribute classification display sections 44 a and “I want to cook with a full-scale cooking appliance” is further displayed on the attribute subdivision display section 44 b. When the user selects and clicks on the corresponding item "I want to cook with full-scale cooking equipment", a selected product refinement search 3 page 46 is displayed as shown in FIG. The selected product refinement search 3 page 46 shown in FIG. 8 has the previous product refinement search 2 page 45 shown in FIG. 7 as the previous page. All the remaining product attribute classification displays except the selected product attribute classification display section 44a are displayed. In this case, in the same manner as described above, in the attribute sub-classification display section 44b of each product attribute classification display section 44a, the selected product narrowing-down search page 2 shown in FIG. Attribute sub-classification display section 44 selected in 45
Only items having a product having the detailed attribute selected in b are displayed. For example, the product selection search 2 shown in FIG.
When “I want to cook with a full-scale cooking appliance” selected on page 45 is selected, “2 million to 3 million yen” is included in the product information stored in the product database 28.
When the system kitchen of “ I want to cook with full-scale cooking equipment ” is not registered, as shown in FIG. 8, the attribute fine classification display section 44b of the product attribute classification display section 44a of “What is the budget?” Displays the remaining fine attributes excluding the display of the fine attributes of "2 million to 3 million yen".

Next, in the same manner as described above, one of the plurality of product attribute classification display sections 44a is selected on the selected product refinement search 3 page 46 shown in FIG. Selected product attribute classification display section 4
One of the attribute sub-classification display sections 44b is selected from the plurality of attribute sub-classification display sections 44b in 4a, and the corresponding attribute sub-classification display section 44b is clicked. For example, in the embodiment shown in FIG. 8, "image is?" Is temporarily selected from the plurality of product attribute classification display sections 44a, and "natural" is selected in the attribute subdivision display section 44b, and the corresponding "natural" section is selected. When the user clicks on the button, the selected product narrowing down search 4 page 47 is displayed as shown in FIG. The selected product narrowing search 4 page 47 shown in FIG. 9 includes the product attribute classification display unit 4 selected on the previous page, selected product narrowing search 3 page 46 shown in FIG.
All the product attribute classification display sections 44a other than 4a are displayed, and in this case, the attribute sub-classification display section 44 of each product attribute classification display section 44a is displayed in the same manner as described above.
In b, only items having a product having the detailed attribute selected in the attribute sub-classification display section 44b selected on the page 3 of the selected product refinement search 3 shown in FIG. For example, the system kitchen of "natural" for the selected in Good products Refine search 3 page 46 shown in FIG. 8 If you select the "natural", "5 million yen" in the product information stored in the product database 28 Is not registered, as shown in FIG. 9, the display of the sub-attribute of "5 million yen or more" is excluded from the attribute sub-classification display section 44b of the product attribute classification display section 44a of "What is the budget?" The remaining attributes are displayed.

Next, in the same manner as described above, one of the plurality of commodity attribute classification display sections 44a is selected on the selected commodity refinement search 4 page 47 shown in FIG. Selected product attribute classification display section 4
One of the attribute sub-classification display sections 44b is selected from the plurality of attribute sub-classification display sections 44b in 4a, and the corresponding attribute sub-classification display section 44b is clicked. For example, in the embodiment shown in FIG. 9, "budget?" Is temporarily selected from the plurality of product attribute classification display sections 44a, and the attribute sub-classification display section 44 is further selected.
b, select “2 million to 3 million yen” and select the corresponding “20
Clicking on the section "100,000 to 3,000,000 yen"
As shown at 0, Product Refinement Search 5 Page 48
Is displayed. The selected product refinement search 5 page 48 shown in FIG. 10 includes all the remaining product attribute classifications except the product attribute classification display section 44a selected on the selected product refinement search 4 page 47 shown in FIG. The display unit 44a is displayed, and in this case, each product attribute classification display unit 4
In the attribute sub-category display section 44b of FIG. 4a, only items having a product having the sub-attribute selected in the attribute sub-classification display section 44b selected on the page 47 of the selected product refinement search 4 shown in FIG. Is done. However,
In the present embodiment, “2,000,000 to 300” selected on page 4 of the selected product narrowing search 4 shown in FIG.
Since the product that satisfies all of the detailed attributes of the product attribute classification display section 44a of “Want to be particular?” Is registered in the product database 28 for “10,000 yen”, as shown in FIG. 48 displays all the attribute sub-classification display sections 44b of the product attribute classification display section 44a, "Why do you want to be particular?"

Next, on the product refinement search 5 page 48 of FIG. 10, only one of the plurality of attribute sub-classification display sections 44b is selected (for example, "easy care" is selected) and clicked. A final search result list page 50 as shown in FIG. 11 is displayed.

As described above, any one of the plurality of product attribute classification display sections 44a is selected, and a plurality of attribute sub-classification displays in the selected product attribute classification display section 44a are selected. By performing a narrowing-down operation of selecting one of the attribute sub-classification display sections 44b from the section 44b,
In the next stage, the product attribute classification display section 44a selected in the previous stage
, Except for the attribute sub-category display unit 44b which has no product of the sub-attribute selected in the previous stage, and narrows down and displays the remaining product attribute classification display units 44a and the attribute sub-classification display units 44b. According to such a narrowing-down search, items not stored in the product database 28 at each narrowing-down stage are searched at each narrowing-down stage. Since it is removed and the products stored in the product database 28 are narrowed down step by step, the search product is always displayed in the final search, and the search result is displayed as “the corresponding product” as in the conventional search. Such a situation as "none" does not occur, and the satisfaction of the searched customer can be obtained.

Of course, in the present invention, a keyword or the like is input to search for a desired product in the same manner as in the conventional search.
You can also .

Further, a customer who is interested in "house-building information" or "living information" can select any sub-heading in "house-building information" or any sub-heading in "living information" on the top page 25 shown in FIG. By selecting and clicking, the desired information can be displayed on the display screen of the terminal device 23. For example, when the user selects and clicks “Recommended construction example” in “Housing creation information” on the top page 25, the terminal device 2
A recommended construction example such as new construction, extension or remodeling is displayed on the screen of the display No. 3. In this way, it is possible to browse various information related to the target architecture.

On the other hand, a person who wants to become a member of the present system clicks on “Membership” in the subheading of “My Page” on the top page 25, and displays a membership as shown in FIG. Enrollment page 2
9 is displayed. On the member enrollment page 29, an explanation on the enrollment, an explanation that the individual member-specific homepage 10 is created by enrolling and registering, an explanation of notes on the individual member-only homepage, and the like are displayed. In addition, an enrollment registration input form selection display section for each type of construction, such as "new construction", "rebuilding", and "extension / renovation" is displayed. If you wish to join, read the usage and precautions displayed on the Membership Enrollment Page 29, select one of "New Construction,""Rebuilding," or "Extension and Renovation," and click on it to respond to the selected construction content The page on which the enrollment registration input form is displayed is displayed on the display screen of the terminal device 23. For example, when "new construction" is clicked, a new construction registration page 30 is displayed on the display screen of the terminal device 23 as shown in FIG.

On the new construction registration page 30, an entry registration new construction input form is displayed, and the name, date of birth, address,
Telephone number, email address, family composition, land ownership, annual income, construction planning start time, budget / financial planning, planned construction address, planned construction area, planned building structure, number of floors,
Since a part for inputting attribute information specific to the customer such as the appearance is displayed, the customer who wants to become a member inputs the attribute information and clicks the registration button 30a to be registered as a member and registered in the member database 7. Is done. A series of these processes for member registration are performed by the member registration means 6 provided in the server 22. At the same time as being registered as a member as described above, the individual member-dedicated homepage 10 dedicated to the individual member is created by the individual member-dedicated homepage creation means 11 provided in the server 22. In addition, when an individual member exclusive homepage 10 is created by being registered as a member, the individual member exclusive homepage 1 is created.
An ID number dedicated to an individual member for logging in to a password 0 is assigned and a password is set. Here, the e-mail creating / sending means 9 provided in the server 22 may send an e-mail to the customer to the effect that he / she has become a member, and notify the customer of the ID number and password.

By the way, based on the member information collected when registering as a member by the member registration means 6 as described above, the server 22
A classification registration means 18 is provided for classifying a building plan, such as an extension or remodeling, into a plurality of stages to which the building plan belongs and registering the classification in the member database 7. That is, the classification and registration means 18 based on the information on the construction plan start time and the budget / financial plan entered by the customer on the new construction registration page 30.
The member database 7 divides the degree of progress of the architectural plan of the customer (the degree of hotness with respect to the architectural plan) into several stages.
To accumulate. For example, a customer who categorizes a building plan into two stages according to the degree of progress of the building plan of the customer, inputs one of one year, six months, and three months after the start of the building plan, or inputs the construction start time to the building plan, If the degree of hotness is high, and after two years and three years after the start of construction planning, undecided customers are classified as having low degree of hotness to the building plan,
The classified data is stored in the member database 7 as one of the attribute information of the member.

In order for a member to use his / her own dedicated member-specific homepage 10, the following is performed. That is, when "My page login" is clicked among the subheadings in "My page" on the top page 25 of FIG. 2, a my page login page 31 as shown in FIG. Therefore, by inputting an ID number and a password on the My page login page 31, it is possible to log in to the individual member dedicated homepage 10 dedicated to the member,
On the display screen of the terminal device 23, the top page 32 of the home page 10 dedicated to individual members as shown in FIG.
Is displayed.

The top page 32 of the home page 10 for exclusive use of individual members has a display section 32a for the construction schedule, a product information browsing section 32b for browsing and searching for product information and selecting a product, a house plan creating section 32c, and a recommended product. A display unit 32d is provided.

Here, when the merchandise information browsing section 32b is clicked, a merchandise information browsing page 40 is displayed on the display screen of the terminal device 23 as shown in FIG. When the user clicks on the product information search 40a on the product information browsing page 40, the facility information page 26 shown in FIG. 3 is displayed, and the user can browse and search for the target product in the same manner as described above. For example, the equipment information page 2 shown in FIG.
When the user clicks on the part displayed as "system kitchen" in 6, a system kitchen display page 27 is displayed on the display screen of the terminal device 23 as shown in FIG.
Since the system kitchen is displayed in a list on the system kitchen display page 27, the product database 2 is displayed.
When the user browses various types of system kitchens stored in 8 and selects and clicks a desired system kitchen from among them, the individual member selected product information is stored in the member database 7.

The product information browsing page 4 shown in FIG.
When the merchandise information browsing 40b is clicked at 0, the discrimination search page 43 shown in FIG. 5 is displayed on the display screen of the terminal device 23, and thus the discrimination search page 43 shown in FIG. The selected products can be searched in the order, and when the product as the final result of the selected search shown in FIG. 11 is clicked, the selected products selected by the member are accumulated in the member database 7 as individual member selected product information.

As described above, the website 10 dedicated to individual members
The individual member can select a product, and information on the selected product is stored in the member database 7 for each individual member.

Further, an unmembered customer clicks on the "Home Equipment Information" section on the top page 25 shown in FIG. 2 to enter a home equipment information page 26 as shown in FIG.
From here, the target product is searched as described above, and the product is clicked (for example, a desired system kitchen is selected and clicked in the same manner as described above). When the member is registered as a member in the same manner as described above by clicking on the "subscribe" button in the subheading in the "Page", the selected individual member selected product information is stored in the member database 7 in the same manner. . Similarly, a non-member clicks on "discriminating search" shown in FIG. 3 and performs a discriminating search as described above, clicks on the searched product to select it, and subsequently, in "my page" of the top page 25. In the case where the member is registered as a member in the same manner as described above by clicking on the "subscribe" button in the subheading, the individual member selected product information selected above is stored in the member database 7 in the same manner.

As described above, a series of processes for selecting products provided on the product information providing site 2 and storing the selected products in the member database 7 as individual member selected product information are performed by the server 2.
2 is performed by the product information selection and accumulation means 12 provided in FIG.

In each of the narrowing-down search operations (each page in FIGS. 6 to 10) in the narrowing-down search operation in the multiple stages of the commodity-only search shown in FIGS. 6 to 11, which product attribute classification display section 44a is selected. In order to know which attribute sub-classification display section 44b is selected, all the attribute sub-classification display sections 44b of each page in FIGS.
Is provided, and it is determined which attribute sub-classification display section 44b has been clicked, and the member's "hope", "preference", "budget", "commitment to goods"
Member database 7 as member-specific attribute information such as ......
Is stored in In this case, the interest level determination unit 49 provided in the server 22 distinguishes which page among the respective pages in FIGS. 6 to 10 has selected which attribute sub-display unit 44b of which product attribute classification display unit 44a, By weighting, member-specific attribute information is obtained.
For example, the selection in FIG. 6 has the highest weight, and the weight is set to be low in the order of FIG. 7 → FIG. 8 → FIG. 9 → FIG. 10. In the embodiment shown in FIG. 6 to FIG. There is accumulated information that the color and pattern are the most interesting, and that they prefer wood-grained ones.

Also, the product information browsing page 4 shown in FIG.
If you click on the selected product information browsing 40c at 0,
On the display screen of the terminal device 23, a list page 41 of merchandise information selected by the member as described above and stored in the member database 7 is displayed as shown in FIG. In the list of product information, the image of the product selected and registered and the description of the product are displayed. Further, a change button 41a is displayed for each product, and the product selected and registered is displayed. Change button 4 if you want to replace the product and re-register
1a, a page of a product category to which the corresponding product belongs is displayed on a display screen (for example,
If the product to be changed is a system kitchen, a system kitchen display page 27 shown in FIG. 4 is displayed.)
Here, by selecting and clicking the product to be replaced, the corresponding product is replaced and re-registered, and the corresponding product is replaced and displayed on the product information list page 41 shown in FIG. List page 41 of these product information
A series of processes such as displaying a list of selected products, replacing products, and re-registering are performed by the selected product information display means 13 provided in the server 22.

When the house plan creation section 32c on the top page 32 of the individual member homepage 10 shown in FIG. 15 is clicked, a house plan creation condition input page 33 as shown in FIG. Will be displayed. On this house plan creation condition input page 33, a display section for selecting an apartment / apartment housing, a detached house and their scale, color / pattern, grade, four-sided length, with road, east / west / north / south, etc. is displayed. Enter the house plan creation conditions in the section. After the input, when a button of “next” is clicked, a floor plan list page 34 as shown in FIG. 19 is displayed. On the floor plan list page 34, a variety of house plans stored in the house plan database 35 that satisfy the conditions are searched and displayed in a list based on the conditions input in FIG. In the floor plan list displayed on the floor plan list page 34, not only the floor plan is displayed, but also "enlarged", "bird's eye view", "inner view", "appearance view", etc., corresponding to each displayed floor plan. There is a button, and by selecting and clicking these buttons, the floor plan can be enlarged and displayed, a bird's eye view can be displayed, an inside view can be displayed, and an external view can be displayed Has become.

Here, when the user selects and clicks a desired floor plan among the floor plans displayed in the list, a floor plan selection page 36 as shown in FIG. Button 36a, the floor plan selection page 36 is registered in the member database 7. When the "OK" button 36a is clicked, a product introduction page 37 as shown in FIG. 21 is displayed on the display screen of the terminal device 23.

On the product introduction page 37, the floor plan and the products related to the architecture installed in the floor plan are displayed on the product image display section 38 around the floor plan. For example, "chair",
Products such as “system kitchen”, “system bath”, “wash unit”, “lighting fixtures”.
8 is displayed. The display of the above products is performed by the recommended product display means 72 provided in the server 22 by the member database 7.
Attribute information about the individual member registered in (eg, age, family structure, budget, etc.) The individual attribute information unique to the individual member registered at the time of enrollment, or the attribute information of the member obtained at the time of the product search And the like, and searching for the most suitable product from the product database 28, and displaying the image of the building-related product installed on the floor plan around the floor plan of the product introduction page 37. For example, as the attribute information of the individual member registered in the member database 7, there is an elderly person in the family, the budget is a budget of a high-grade specification, and the information obtained by the favorite search is interested in a woodgrain. If there is attribute information indicating that there is a product, the product introduction page 37 is selected from among the product information stored in the woodgrain product database 28 for the elderly and high-grade specifications, and the product introduction page 37 is arranged as a recommended product. It is displayed around the figure, and by looking at the image of the specific product while looking at the floor plan, it is possible to specify the specific image of the product and where it is placed in the floor plan in relation to the floor plan It can have a strategic image. here,
As described above, in the case where a member selects a product in advance and stores individual member selection product information in the member database 7, an image of a building-related product installed in a floor plan of the product selected by the corresponding individual member. It may be displayed as.

The "house building information" shown in FIG.
It accumulates the browsing history of browsing each information by entering from "living information" and "house information", measures the browsing time and processes it by the browsing time measurement storage means 17 provided in the server 22 to obtain the browsing information. The data is stored in the storage database 51. With this data, you can see what information was most viewed,
This can be useful for updating various information provided on the product information providing site 2. When the member browses, it is also stored in the member database 7 as attribute information of the member.

Next to each of the commodity image display sections 38, "O"
A "K" button 38a and a "change" button 38b are provided, and when it is desired to register and store the product displayed on each product image display section 38, click the "OK" button 38a to accumulate in the member database 7. Is done. The product image display section 38
"Change" button 38 to change the product displayed in
By clicking on b, a product replacement page 39 as shown on the right side of FIG. 21 is displayed, and a desired product is selected from the products displayed on the product replacement page 39 and the corresponding product is selected. By clicking the button, the product image of the product image display section 38 at the place to be changed can be replaced with the product image selected on the product replacement page 39.
When the product is registered and stored, it can be stored in the member database 7 by clicking the "OK" button 38a of the corresponding product image display section 38.

A series of processes for creating a house plan, such as selection and registration of the floor plan, product display on the product image display section 38, replacement, and registration of displayed products, are performed by the house plan creating means 14 provided in the server 22. .

The recommended item display section 32d of the top page 32 of the individual member dedicated homepage 10 displays customer attribute information (for example, , Age, family composition, budget, etc ... The recommended products displayed here are searched and displayed from the product database 28. If there are many recommended products for the customer, the recommended products are displayed in order at regular time intervals, or only for individual members. Each time a customer who is a member logs in to the homepage 10, the display is changed in order.

The construction schedule display section 32a displayed on the top page 32 of the individual member-dedicated home page 10 has a display of "construction step sheet" and "construction schedule note". When the "building step sheet" is clicked, a building schedule sheet page 65 as shown in FIG.
Is displayed, and when "building schedule note" is clicked, a building schedule note page 70 as shown in FIG. 26 is displayed on the display screen of the terminal device 23. On the construction schedule sheet page 65 and the construction schedule note page 70, the construction schedule dedicated to the customer can be browsed.

Here, when the customer registers as a member with the member registration means 6 as described above, which building type has been selected from the three building types of new construction, rebuilding, and extension / renovation collected during membership registration. The construction schedule creation means 94 provided in the server 22 creates a construction schedule exclusively for the customer based on the information on the registration date, the registration date, and the construction start time (building plan start time). On the schedule sheet page 65 and the construction schedule note page 70, the construction schedule dedicated to the customer can be browsed.

That is, the customer-specific building schedule is determined based on the building type entered by the customer at the time of membership registration from a plurality of general building schedule models corresponding to each building type such as new construction, rebuilding, and extension / remodeling. One building schedule model is selected, and is created so as to correspond to the actual month and day based on the date on which the customer has registered as a member and the construction start time entered at the time of member registration. Plural types of general building schedule models respectively corresponding to the building types of new building, rebuilding, extension and remodeling are, for example, as shown in FIG. This is a schedule model that divides the entire process into a plurality of steps and includes event items that are generally considered necessary for each step.

For example, a customer makes an enrollment registration on August 1, 2000, and at the time of this enrollment registration, a construction type of new construction is selected, and the construction start time is six months later (that is, February 2001). If the customer attribute information is registered, the building schedule model for the new customer is applied to the customer-specific building schedule, and the registration start date is August 1, 2000, and the building start time is Based on the customer attribute information of six months later, it is calculated by calculation that the customer's new construction start date is February 2001,
In the new construction schedule model shown in FIG. 23, the start of step 3 is determined in advance as the start time, whereby the start (ie, start time) of step 3 of the construction schedule in the new construction of the customer is February 2001. Is required. In this way, the start date of February 3, 2001, which is the start time of the customer's new construction, is determined, and based on this date, the customer's exclusive construction schedule is calculated based on the new construction schedule model. It can be created.

Processing for creating a customer-specific building schedule (construction type entered by a customer at the time of member registration from a plurality of general building schedule models corresponding to each building type such as new construction, rebuilding, and extension / remodeling) Select one building schedule model, and create a customer-specific building schedule corresponding to the actual month and day based on the date on which the customer has registered as a member and the construction start time entered at the time of member registration. The subsequent series of processing for enabling browsing on the information providing site on an arbitrary date is performed by the building schedule creating means 94 provided in the server 22.

The construction schedule for the individual customer created as described above can be browsed on the day when the member is registered, but the construction schedule sheet page 65 and the construction schedule note page on any month after the member registration date. 7
0 can be browsed.

The terminal device 2 on any month after the member registration date
3 to access the product information providing site 2 and log in to the individual member-dedicated homepage 10, and click on the "building step sheet" in the building schedule display section 32a displayed on the top page 32 of the individual member-dedicated homepage 10. The construction schedule sheet page 65 as shown in FIG. 22 is displayed on the screen of the display of the device 23. In this case, the event description display section 66 of the construction schedule sheet page 65 displays the entire schedule of the construction schedule dedicated to the customer. The event item of the step including the day when the user logs in, the description related to the event item, and the like are displayed.

For example, assuming that the login date is August 30, 2000, and this August 30, 2000 enters Step 1 in the customer-specific building schedule, the event description display on the building schedule sheet page 65 The part 66 displays the event item of step 1 and a description related to the event item. For example, information on the event items of step 1 such as “building information”, “facility information”, “land information”... “Mortgage information”... Therefore, the customer can know which step has been entered in his / her architectural schedule and what kind of work must be performed now by looking at the event description display section 66.

Similarly, for example, if the day when the user logs in is a day corresponding to another step in the building schedule exclusive for the customer, an event item of step 2 corresponding to the event description display section 66, a description related to the event item, or the like. Is displayed, so you can see what you need to do now.

As described above, the construction schedule display section 3
By clicking the "building step sheet" of 2a, the event description display section 66 displays the event item of the step including the day of login among all the steps of the building schedule dedicated to the customer, a description related to the event item, and the like. A series of processes is performed by the step display means 98 provided in the server 22.

Also, the construction schedule sheet page 65
Is provided with a step display switching section 97. By clicking an arbitrary step on the step switching display section 97,
Since the event item of the selected step and a description related to the event item are displayed in the event description display section 66, the user can browse other steps other than the step including the date of login, and can view the past steps. It can be confirmed by looking at the contents or the contents of the previous step.

A calendar button 67 is provided on the construction schedule sheet page 65. When the calendar button 67 is clicked, the construction schedule calendar page 6 as shown in FIG.
8 is displayed. A calendar is displayed on the construction schedule calendar page 68. At this time, a calendar in units of one month including the day of login is displayed first. When it is desired to display a calendar for a different month, the corresponding month can be displayed by selecting and clicking the corresponding month in the year / month selecting section 68c. Also,
By clicking "half year" in the year / month selection section 68c, a calendar for half a year can be displayed.
Click on "Year" to select and display a yearly calendar.

When a monthly calendar is displayed, event items can be displayed in the date field 68a. When an event item is to be entered in a certain date column 68a, an input button 68b provided in the corresponding date column 68a is clicked, and an architectural schedule calendar input page 69 as shown in FIG. Is displayed. In the important event item column and basic item column of the event item input section 69a of the construction schedule calendar input page 69, select and click an event item to be input, or enter a free heading in the free heading column. By inputting a schedule heading, and further inputting a date on which the above item is to be displayed in the date / time column 69b, the event heading selected in the corresponding date column 68a of the architectural schedule calendar page 68 or a schedule heading input in the free heading Is displayed. For example, if "financing" is selected and clicked in the important event item column and a date is input, "financing" is displayed in the corresponding date column 68a of the construction schedule calendar page 68.

Further, necessary memos can be arbitrarily inputted and stored in the memo column 69c. Furthermore,
By inputting e-mail transmission in the reminder check box 69d, an e-mail for notifying the above-mentioned schedule headline is automatically transmitted to the corresponding member on the day of the date when the above-mentioned set schedule headline is displayed or on the set date before that. It is supposed to. The creation and transmission of the e-mail is performed by the e-mail creation and transmission means 9 provided in the server 22. Here, if the user wants to send a mail to a mobile communication device such as a mobile phone, the user inputs the mail address of the corresponding mobile communication device in the column labeled "Mobile" in FIG.

When the “building schedule note” of the building schedule display section 32a displayed on the top page 32 of the individual member homepage 10 of FIG. 15 is clicked, the display screen of the terminal device 23 is displayed on the screen of FIG.
A construction schedule note page 70 as shown in FIG. 6 is displayed. On this construction schedule note page 70, the day of the first click on the schedule list display section 71 of “construction schedule note” (the day of login)
Is displayed, and the memo input in the memo column 69c is displayed along with the schedule heading, so that the schedule of the event items of the day can be confirmed. When a button for designating steps 1 to 6 provided on the architectural schedule note page 70 is clicked, a list of schedule headings set in the clicked corresponding step is displayed on the schedule list display section 71. Can check the schedule of the event items. When a search for a schedule is performed by clicking the search button provided on the architectural schedule note page 70, a list of the results of the searched schedule is displayed on the schedule list display section 71. it can.

Next, the construction shop information site 3 will be described. The construction shop information site 3 has the server 22 connected to the Internet.
We operate on the door 1, is adapted to provide a construction company information to customers via the Internet 1 it is possible to select a construction company that the customer wishes to negotiation.

When the customer accesses the construction company information site 3 via the Internet 1 , a top page 52 as shown on the left side of FIG. 27 is displayed on the display screen of the terminal device 23. On a top page 52 of the construction shop information site 3, a construction shop search unit 53 is provided to search for a construction shop. The construction shop search unit 53 includes a construction shop search button 53a for guiding the user to a construction shop search page 54 for searching for a construction shop from the prefecture or the name of the construction shop, and a construction shop list page 5
Button 5 for construction shop list for guiding to 5 to search for construction shops
3b. The top page 52 further includes a consultation reception button 60 for guiding the user to a consultation reception page 59, and the latest information for guiding the user to a latest information page (not shown) that provides the latest information on new construction, rebuilding, and extension / remodeling of a house. Button 5
6. A plan collection button 57 for guiding the user to a plan collection page (not shown) that provides a plan collection of new construction, rebuilding, and extension / remodeling of a house. A construction example collection button 58 is provided to guide the user to a construction example collection page (not shown).

A desired button is selected from the buttons for guiding each page provided on the top page 52 and input by clicking or the like, and the desired page is displayed on the screen.

Here, when the construction shop search button 53a for guiding the user to the construction shop search page 54 on the top page 52 is clicked, the name of the prefecture or the construction shop is input as shown by an arrow A1 in FIG. A search page 54a for searching for a construction shop is displayed on the display screen of the terminal device 23. By inputting a prefecture name or a construction shop name and clicking a search button, a search is performed as shown by an arrow A2 in FIG. The result display page 54b is displayed on the screen. The search result display page 54b displays a search result based on the data of the construction shop stored in the construction shop database 24 linked to the server 22, and is displayed on the search result display page 54b. By clicking on any of the multiple contractors, the contractor database 2
Arrow A of FIG. 27 from the data of the construction shop stored in FIG.
The selected construction shop display page 54c is displayed on the screen, which displays the address, telephone number, characteristics, photos, etc. of the construction shop clicked as shown in FIG. 3, and the customer is the construction shop displayed on the screen. When the consultant wants to consult the construction company by clicking the consultation button 54d, a specific construction store is selected from the searched construction stores. When a specific contractor is selected in this way,
As shown by arrow A4 in FIG. 27, a consultation reception page 59 is displayed on the display screen of the terminal device 23. In addition,
In the present embodiment, the construction shop search page 54 includes a search page 54a, a search result display page 54b, a selected construction shop display page 54c, and the like.

When a button 53b for a construction shop list for guiding to the construction shop list page 55 on the top page 52 is clicked, the construction shop data stored in the construction shop database 24 linked with the server 22 is displayed. Terminal device 23
A list page 55a displaying a list of construction shops is displayed on the display screen as shown by an arrow B1 in FIG. 27, and a specific construction shop is selected from a large number of construction shops displayed on the list page 55a. By clicking on the construction company, the address, telephone number, characteristics, and photograph of the construction company clicked as indicated by the arrow B2 in FIG. 27 from the construction company data stored in the construction company database 24. Is displayed on the screen, and the customer looks at the information on the construction company displayed on the screen and consults with the construction company when he / she wants to consult with the construction company.
By clicking c, a specific construction shop is selected from the found construction shops. When a specific construction shop is selected in this way, the consultation reception page 59 is displayed on the display screen of the terminal device 23 as indicated by an arrow B3 in FIG.
Is displayed. In the present embodiment, the construction shop list page 55 includes a list page 55a, a selected construction shop display page 55b, and the like.

As described above, arrows A1 and A in FIG.
2. A specific construction shop is selected in the order of arrow A3 and arrow A4, or arrow B1, arrow B2, and arrow B3 in FIG.
Or a specific construction shop is selected in the order described above, and the consultation reception page 59 is guided, and the consultation reception page 59 is displayed on the display screen of the terminal device 23. Also, when the consultation reception button 60 on the top page 52 is clicked, the direct consultation reception page 59 is displayed on the display screen.

The consultation reception page 59 is provided with an ID number and password input unit 61. Customers who are already members of the present system are provided with the ID number and password input unit 61.
By inputting an ID number and a password into the member database, the attribute information of the member stored in the member database 7 is provided on the consultation reception page 59. Is automatically displayed on the customer attribute information input section for inputting the customer attribute information of the customer. The construction shop information specified by the construction shop code or the like is assigned a consultation reception number and registered in the consultation reception database 62 linked with the server 22. This makes it clear which construction shop the customer has selected. When the customer information and the construction company information selected by the customer are given a consultation reception number and entered and registered in the consultation reception database 62 linked with the server 22, the screen of the terminal device 23 indicates that the consultation has been received. The display is made.

The search for the construction shop registered in the construction shop database 24, the selection of the construction shop after the search, the input of the customer information after the selection of the construction shop, the input customer information and the selected construction work The series of processing shown in FIG. 27 of registering shop information in the consultation reception database 62 is performed by the construction shop selection processing means 16 provided in the server 22.

When the customer information entered by clicking the send button 59a and the construction company information selected by the customer are registered in the consultation reception database 62, the registered customer can be used to construct a new house, rebuild or remodel a house. Considering that the customer is the prospective customer who wants, the intermediary that operates the server 22 notifies the construction company selected from the customer that the customer has made the selection. The notification to the selected construction shop is automatically created by the email creation and transmission means 9 provided in the server 22 and transmitted to the terminal device 23a of the construction shop via the Internet 1 . The contents of the notification to the selected construction shop include information on the customer who has selected the construction shop, a consultation reception number, and the like. In addition, the transmission button 5
When the customer information entered by clicking 9a and the shop information selected by the customer are registered in the consultation reception database 62, the information can be viewed on the shop support site 4 described later by the management page creating means 63 provided in the server 22. Individual contractor support homepage 5 dedicated to the corresponding contractor
First, a management page 21 of a customer who has selected the contractor and wished to negotiate a business is created.

Next, the construction shop support site 4 will be described. The server 22 is connected to the internet
It is operated on G1 . The server 22 is provided with an individual contractor support homepage creation means 64. When a contractor is registered in the contractor database 24, a contractor-specific individual contractor support homepage 5 for the corresponding contractor is created. The support homepage 5 can be browsed on the contractor support site 4, and the management state of the customer who selects the contractor and desires negotiations is displayed on the individual contractor support homepage 5. It can be browsed on page 21.

The terminal device 23a of the construction shop connects to the Internet.
When the construction company support site 4 is accessed via the server 1 , a top page 74 as shown in FIG. 28 is displayed on the display screen of the terminal device 23a. Top page 74
Has a part for inputting an ID number and a password. When an ID number and a password unique to an individual contractor are inputted, the password is authenticated by the authentication means 19 provided in the server 22, and the terminal device 23a of the contractor stores the information in FIG. The individual-builders-only support top page 75 of the individual-builders support website 5 shown in FIG. As shown in FIG. 29, a customer management search / list / select button 75a, a broadcast mail log management button 75b,
A support information button 75c, a net catalog button 75d, etc. are provided.

Here, the customer management search / list / select button 75
When a is clicked, the terminal device 23a of the construction shop is displayed in FIG.
Is displayed as shown in FIG. The customer management search / list page 76 is provided with a customer search refinement unit 77 and a customer list display unit 78.
Further, a sales mail communication button 76a, a mail flyer communication button 76b, a save button 76c, and a new customer registration button 76d are provided.

If the customer search narrowing unit 77 does not narrow down the search for customers, the customer list display unit 78 displays a list of all customers. Further, the customer search narrowing unit 77
The search button (customer name button) with the customer name and the registration date (that is, the date when the customer clicked the send button 59a on the above-mentioned construction company information site 3 to select the construction company and registered it in the consultation reception database 62) Search button (registration date button), search button (person button) for the person in charge of the construction company in charge of the individual customer, or customer of the route introduced on the construction company information site 3 or construction company information A search button (approach button) for a customer other than the route introduced on site 3, a search button (customer classification button) for a customer who has completed construction or a customer who has not completed construction,
Clicking the search button (mail address button) with the mail address, and then clicking the narrow down button to perform the target search / refinement, the customer list display section 78 searches and narrows down from all the customers. Only the customers who have been listed are listed.

The customer list display section 78 displays a registration date, a customer name,
Various management information for the customer such as approach, customer classification, final project classification of contracted, prospective and non-probable, and last renewal date are displayed. In addition, a check input section is provided at the top of the display part of each customer It is.

As described above, individual contractor support homepage 5 is obtained by narrowing down the search from all or a part of the member information that has selected the contractor stored in the member database 7.
The process of displaying a list on the customer list display section 78 is performed by the list display means 8 provided in the server 22.

Here, when transmitting an e-mail such as a sales mail or a mail flyer to any one or a plurality of customers from the customer list displayed on the customer list display section 78, the following is performed. It is. That is, when transmitting the same sales mail or mail flyer to one or a plurality of customers, a check is inputted into the check input section of the customer to be transmitted, and then the sales mail communication button 76
a or the mail flyer communication button 76b is selected and clicked.

FIG. 31 is a flow chart of selecting and clicking either the sales mail communication button 76a or the mail flyer communication button 76b to send necessary mail to a target customer. The processing for transmitting the same sales mail or mail flyer as the e-mail to one or more customers is performed by the batch transmission means 20 provided in the server 22.
It is performed by.

When the sales mail communication button 76a is clicked, a sales mail template is displayed on the display screen of the terminal device 23a of the individual construction shop. The type of the sales mail is selected, and then the transmission mail transmission setting is performed.
When the mail flyer communication button 76b is clicked, a mail flyer template is displayed on the display screen of the terminal device 23a of the individual contractor, so the type of the mail flyer is selected, and then one of the mail flyers is selected. After that, input necessary messages while referring to the sample on the screen, confirm the contents of the created mail flyer, and then make outgoing mail sending settings. The format (template) of a flyer such as the sales mail or the mail flyer is stored in a flyer storage database 83 linked to the server 22.

As described above, the sales mail communication button 7
6a or the mail flyer communication button 76b is selected and clicked, a predetermined operation is performed to set outgoing mail, and then the date of the sending date is set (the setting of the sending date is 30 If you select Send after 30 minutes or Send after 30 minutes (no setting for sending date) and click the Send button, the test mail will be immediately sent to the contractor in charge of the customer who wants to send the e-mail. Sent to the person in charge.
The person in charge of the construction company sees the test mail, and confirms the customer who wants to send the e-mail, checks the contents of the e-mail, and checks whether the e-mail can be sent. If there is no problem with the contents of the test email, leave it as it is,
If the transmission date or the transmission date is not set, a sales mail or a mail flyer is transmitted to a target customer 30 minutes after the transmission button is clicked.

When the person in charge changes the e-mail or stops sending the e-mail after confirming the test, FIG.
Returning to the individual construction company dedicated support top page 75 shown in FIG. 31, the broadcast mail log management button 75b is clicked to display the broadcast mail log management page 79 in FIG. If it is not appropriate to send an e-mail among a plurality of customers who want to send an e-mail, enter a check in the corresponding customer's check input section displayed on the simultaneous transmission e-mail log management page 79. Clicking the delete button deletes the e-mail transmission to the corresponding customer. If there is no set transmission date or no transmission date, sales will be made to the remaining customers 30 minutes after clicking the transmission button. An e-mail or e-mail flyer is sent. If the user wants to stop sending e-mails to all customers, he or she clicks the transmission stop button displayed on the broadcast mail log management page 79 to stop sending e-mails to the customers. If the person in charge is too busy to check the contents of the test mail, the user can click the transmission wait button displayed on the broadcast mail log management page 79,
E-mail transmission is temporarily stopped. To release the pause, the pause can be released by clicking the transmission wait button again. When re-editing the transmission contents, clicking the re-edit button on the simultaneous transmission e-mail log management page 79 returns to the sales mail type selection page or the mail flyer type selection page. Can edit.

As described above, even if the operator for sending an e-mail to a customer at an individual contractor is different from the person in charge of the individual customer at the contractor, a more detailed charge for the individual customer By sending a test e-mail to the user in advance (that is, sending a test e-mail to the terminal device of the person in charge) to confirm the customer who sends the e-mail, confirm the contents of the e-mail, and confirm whether the e-mail can be sent correctly An effective e-mail corresponding to the stage of negotiation for each individual customer can be sent.

If the user wants to download the above list of simultaneous transmission e-mails to the terminal device 23a of the construction company or to the terminal device of the person in charge, the user clicks the save button 76c to specify the download destination and save it. For example, it is saved in a CSV file format.

Next, browsing the management page 21 of the customer is performed as follows. First, the customer management search /
A check entry is made in the check input section of the target customer displayed on the customer list display section 78 of the list page 76, and then a new customer registration button 76d provided on the customer management search / list page 76 is clicked. Then, a customer management change page 80 as shown in FIG. 32 is displayed on the screen of the display of the terminal device 23a of the construction company. When the update / registration button 80a is clicked, the individual customer as shown in FIG. The management page 21 is displayed. The individual customer management page 21 displays the name of the individual customer and attribute information of the customer, and further includes a progress display unit 81 for negotiation (construction) of the individual customer and a negotiation support tool selection unit 82. . The progress status display section 81 includes a gauge section 81 in which all stages from the beginning to the completion of a negotiation (construction) are divided into a plurality of stages.
A check input unit 81b corresponding to each scale (stage) of the gauge and the gauge unit 81a is provided, and the person in charge of the customer of the construction company or another input person of the construction company can proceed with the negotiation (construction) of the customer. A check is input to the check input section 81b corresponding to the corresponding scale of the gauge section 81a to determine the stage of the situation.

The negotiation support tool selection section 82 is a column for selecting a negotiation support tool that can be used in the current progress stage. The negotiation support tool selection unit 82 includes a confirmation thank-you email check input unit 82a and a guide letter check input unit 82.
b, thank-you note input unit 82c, proposal flyer input unit 8
2d is provided. When a check is entered in the guide letter check input section 82b and the thank-you note check input section 82c, a screen for selecting a sales mail type shown in FIG. 31 is displayed. The guide letter corresponding to the stage checked by the check input section 81b is displayed. And a thank-you note is selected and a guide letter or thank-you letter is sent as an e-mail to the customer in the same manner as described above. When a check is input in the confirmation thank-you e-mail check input section 82a, a thank-you note corresponding to the stage at which the check is input in the check input section 81b is automatically selected and displayed. Send. When a check is input to the proposal flyer input section 82d, a proposal flyer corresponding to the stage at which the check is input in the check input section 81b and corresponding to the customer attribute is displayed. Send as email. Here, the proposed flyer is, for example, a stage in which a check is input in the check input unit 81b is a stage in which a bathroom unit is selected in a new construction.
In the case where the family is an elderly person in the attribute information of the customer stored in the member database 7, a proposal leaflet displaying a bathroom unit of the barrier-free specification is selected and displayed from the leaflet storage database 83. This proposal flyer is transmitted to the corresponding customer as an e-mail in the same manner as described above.

If the construction of the customer is completed,
Is clicked on the case attribute value setting button 84 on the customer management page 21 to display a case attribute registration / change page 85 shown in FIG. 34 on the display screen of the terminal device 23a of the construction company. By clicking the delivery report button 86 on the change page 85, the completion of the work of the customer is registered in the member database 7.

As described above, according to the present system, a new building,
Rebuilding, customers who are planning a renovation, such as the Internet
You can browse and search for building-related information, especially building-related products, through the first point 1. When you are registered as a member, you can have them make proposals for products according to customer attributes. It is possible to browse the construction shop information and to designate and introduce the construction shop to be consulted. On the other hand, the construction shop can have the customer introduced via the Internet 1 and have the customer managed. In addition, the intermediary that sponsors this system can introduce construction-related products and can receive admission fees and customer referral fees from construction companies. It is possible to realize a new business system that is not available through the Internet 1 .

[0098]

As described above, according to the first aspect of the present invention, a product information providing site for providing mainly architectural product information to customers via the Internet , A contractor information site for providing store information and selecting a contractor who wants a business negotiation with a contractor, and individual contractor for selecting and contracting a contractor and managing and displaying customer information for the contractor for each contractor A shop support website that allows browsing of shop support websites, a member database that stores customer information on customers who have registered as members on the product information providing site is established, and members registered in the If you select a desired contractor on the site, all or part of the member information stored in the member database will be displayed on the individual contractor support website of the contractor selected by the member. Yes Then, the means that are listed in the
Management of the individual customer on the individual contractor support website together
It has a management page creation means for creating pages,
From the beginning to the completion of the individual customer's negotiation on the management page of
All stages are divided into multiple stages.
Progress display section with check input section corresponding to prime
And check input in the check input section of the progress display section
Notices, thank-you letters, and proposals for use at the stage of progress
Select a negotiation support tool to select a business negotiation support tool
A selecting section provided, the so membership to a notification that was selected as selected the builder is provided an electronic mail creation transmitting means for e-mail, commodity information providing site from a terminal apparatus via the Internet Customers can access the building-related product information provided on the product information providing site, and can also be introduced to the appropriate contractor for individual customers on the contractor information site. If you register as a member by using the member registration means provided on the product information providing site and introduce the contractor on the contractor information site, all or part of the customer information registered in the member database will be supported by the contractor. Listed on the individual contractor support website dedicated to the selected contractor provided on the site, a notification of the selection is sent by e-mail creation and transmission means Sent to made which have selected the appropriate builders, thereby, selected the appropriate builder is inter
-You can browse detailed information on the individual contractor support website dedicated to the contractor established on the contractor support site via the Internet and proceed with negotiations. The customer information is managed and displayed for each individual contractor, so customer management can be performed and the individual contractor support website
Create management pages to create management pages for individual customers
This management page has the
A gauge section that divides all stages from the beginning to completion into multiple stages
Check input section corresponding to each scale of gauge section
In the progress display section and the check input section of the progress display section
A guidance letter for use at the progress stage
Thank you for choosing a thank-you note, a proposal flyer, a negotiation support tool
Since a consultation support tool selection unit is provided,
Support page for each customer on the support website
Individual customers can also be managed, and customer management at individual contractors can be performed on the individual contractor support website, such as at what stage and how to prepare and respond to introduced customers at the stage of negotiations with the customer. As a result, the customer can become a member, browse and search for architectural-related product information to obtain product information, and have the customer introduce a construction company suitable for the member. The customer can be introduced and managed, and a series of new business systems can be realized via the Internet .

According to the second aspect of the present invention, in addition to the effect of the first aspect of the present invention, when a member is registered on the merchandise information providing site, an individual member exclusive homepage dedicated to the member is opened. A means for creating an individual member-specific homepage for creating, and a means for storing product information selection and accumulation means for accumulating the individual member-selected product information in the member database by browsing the product information on the individual member-only homepage and selecting a product. The selected product information display means is provided to display the individual member selected product information that has been provided and accumulated on the individual member dedicated homepage. By selecting the product, the product information selected by the individual member is accumulated, and this individual member is dedicated to his / her own individual member. You can use the selected product information display means to display and browse what kind of product you have selected on the home page. Can be easily checked on the website dedicated to individual members.

According to the third aspect of the present invention, in addition to the effects of the first or second aspect of the present invention, when a member is registered on the product information providing site, the individual exclusive for the member is obtained. There is an individual member homepage creation means for creating a member-only homepage, and a house plan creation means for creating a house plan on the individual member homepage. Individual members can create their own house plans on the member-only homepage, which can be used as reference when building new buildings, rebuilding buildings, and renovating and renovating buildings.

According to the fourth aspect of the present invention, in addition to the effect of the third aspect of the present invention, there is provided means for storing a house plan created on an individual member-dedicated homepage in a member database. There is, so you can accumulate the house plan created on the individual member's homepage, browse the house plan created by yourself on the individual member's homepage at a later date, build a new building, rebuild,
It can be used as a reference for extension and remodeling.

According to the fifth aspect of the present invention, in addition to the effects of the first to fourth aspects of the present invention, a trap is appropriately provided on the information provided on the product information providing site. When a customer registers as a member in the member database, the information on which trap is set by the customer is stored as the customer's action history on the product information providing site. The customer's action history can be accumulated, and the attribute of the member can be known based on the collected action history information.

According to the sixth aspect of the present invention, in addition to the effects of the first aspect of the present invention, the browsing time of the information in which the trap is set is measured and stored. Is provided so that the browsing time information can be stored in the activity history of the customer who has accessed the product information providing site. It is possible to know the depth and shallowness of the degree of interest by weighting the history information, and to know more accurate attributes of the member.

According to the invention described in claim 7, in addition to the effects of the invention described in any one of claims 1 to 6, the member collected when registering as a member by the member registration means. Based on the information, the member has a classification and registration means for classifying the building plan, such as new construction, rebuilding, renovation, etc., to which stage it belongs to in multiple stages and registering it in the member database. It is possible to provide the customer with information on the degree of progress of the architectural plan as the selected customer information for the individual contractor selected by the customer, so that the contractor can proceed smoothly with the customer. It is possible to do that.

According to the invention described in claim 8, in addition to the effect of the invention described in any one of claims 1 to 7, an individual contractor for each individual contractor is displayed on the contractor support site. A support homepage is provided, and the individual homebuilder support homepage has an authentication means for making only the applicable homebuilder accessible, so that only the applicable individual homebuilder can access the individual homebuilder support homepage, The information for customers introduced to the applicable contractor on the individual contractor support homepage can be managed exclusively, and the information of the individual contractor can be known to others, or individual contractor Store information is not falsified.

According to the ninth aspect of the present invention, in addition to the effects of the first aspect of the present invention, a plurality of customers listed on an individual contractor support homepage are displayed. And a batch sending means that can send e-mails to the selected customers at once is provided. Can be transmitted, and a plurality of customers can be easily handled collectively.

[0107]

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of an embodiment of a customer introduction system of the present invention.

FIG. 2 is an explanatory diagram showing a top page of a merchandise information providing site according to the embodiment.

FIG. 3 is an explanatory diagram showing a home facility information page according to the first embodiment.

FIG. 4 is an explanatory diagram of a system kitchen display page of the above.

FIG. 5 is an explanatory diagram of the above-described discerning search page.

FIG. 6 is an explanatory diagram of one page of the above-mentioned selected product refinement search.

FIG. 7 is an explanatory diagram of page 2 of the above-mentioned selected product refinement search.

FIG. 8 is an explanatory diagram of page 3 of the above-mentioned selected product narrowing-down search.

FIG. 9 is an explanatory diagram of page 4 of the above-described selected product refinement search.

FIG. 10 is an explanatory diagram of page 5 of the above-described selected product refinement search.

FIG. 11 is an explanatory diagram of a final search result list page of the above.

FIG. 12 is an explanatory diagram of a member enrollment page of the above.

FIG. 13 is an explanatory diagram of a new enrollment registration page of the above.

FIG. 14 is an explanatory diagram of a My Page login page of the above.

FIG. 15 is an explanatory diagram of a top page of My Page in the above.

FIG. 16 is an explanatory diagram of a merchandise information browsing page according to the embodiment.

FIG. 17 is an explanatory diagram of a product information list page according to the embodiment.

FIG. 18 is an explanatory diagram of a house plan creation condition input page of the above.

FIG. 19 is an explanatory diagram of a floor plan list page.

FIG. 20 is an explanatory diagram of a floor plan selection page.

FIG. 21 is an explanatory diagram of a product introduction page of the above.

FIG. 22 is an explanatory diagram of a construction schedule sheet page according to the embodiment.

FIG. 23 is an explanatory diagram for explaining a classification in which all processes from a preparation stage to a procedure after completion are divided into a plurality of steps in the three fields of new construction, rebuilding, and extension / renovation of the above.

FIG. 24 is an explanatory diagram of a construction schedule calendar page of the above.

FIG. 25 is an explanatory diagram of a construction schedule calendar input page of the above.

FIG. 26 is an explanatory diagram of a construction schedule note page of the above.

FIG. 27 is a flowchart of a construction shop search according to the embodiment.

FIG. 28 is an explanatory diagram of a top page of the above.

FIG. 29 is an explanatory diagram of an individual construction shop dedicated support top page of the above.

FIG. 30 is an explanatory diagram of a customer management search / list page of the above.

FIG. 31 is a flow chart of selecting and clicking on either the sales mail communication button or the mail flyer communication button to send necessary mail to a target customer.

FIG. 32 is an explanatory diagram of the same customer management change page.

FIG. 33 is an explanatory diagram of an individual customer management page according to the third embodiment.

FIG. 34 is an explanatory diagram of a case attribute registration / change page of the above.

[Explanation of symbols]

1 Internet 2 Product information providing site 3 Contractor information site 4 Contractor support site 5 Individual contractor support website 6 Member registration means 7 Member database 8 List display means 9 E-mail creation and transmission means 10 Individual member dedicated website 11 Individual member exclusive use Homepage creation means 12 Product information selection storage means 13 Selected product information display means 14 House plan creation means 17 Browsing time measurement storage means 18 Classification registration means 19 Authentication means 20 Batch transmission means 21 Management page for each individual customer

────────────────────────────────────────────────── ─── Continuation of front page (56) References JP-A-11-17675 (JP, A) JP-A-11-175617 (JP, A) JP-A-11-31184 (JP, A) JP-A-10- 97558 (JP, A) JP 2001-175763 (JP, A) JP 9-507108 (JP, A) (58) Fields investigated (Int. Cl. ⁷ , DB name) G06F 17/60

Claims (9)

(57) [Claims] 1. A product information providing site for providing mainly architectural product information to a customer via the Internet , and a construction company for providing a customer with construction company information and selecting a construction company from which the customer wants a business negotiation. Has a construction shop information site, and a construction shop support site that allows browsing of individual construction shop support websites that manage and display customer information for each individual construction shop that has selected and requested a business negotiation. Set up a member database that stores customer information about customers who have registered as members on the information providing site, and when a member registered in the member database selects a desired contractor on the contractor information site, the member information stored in the member database individual builders support e with all or part of which have a section that is listed in a separate builder support homepage of the selected builders by the member Home page
Management page for creating a management page for the individual customer
The management page has a means for creating
A game that divides all stages from the beginning of the talk to completion into multiple stages
Check input section corresponding to each scale of
Check the provided progress display section and the progress display section
Guidance for utilizing at the progress stage checked and entered by Rikibu
Select a negotiation support tool for a letter, thank-you note, or proposal flyer
A customer introduction system for providing a negotiation support tool selection unit for the customer and an e-mail creation and transmission means for e-mailing a notification to the effect that the construction company selected by the member has been selected. . 2. When an individual member is registered on the product information providing site, an individual member homepage creating means for creating an individual member exclusive homepage for the member is provided, and the product information is browsed on the individual member exclusive homepage. A product information selection storage means for storing the individual member selected product information in the member database by selecting a product, and a selected product information display for displaying the stored individual member selected product information on an individual member dedicated homepage 2. The customer introduction system according to claim 1, further comprising means. [Claim 3] When a member is registered on the product information providing site, an individual member exclusive homepage creation means for creating an individual member exclusive homepage for the member is provided, and a house plan is created on the individual member exclusive homepage. The customer introduction system according to claim 1 or 2, further comprising a house plan creating means. 4. The customer introduction system according to claim 3, further comprising means for storing a house plan created on the home page dedicated to individual members in a member database. 5. A trap is set in the information provided on the product information providing site as appropriate, and when the customer registers as a member in the member database, it is determined on the product information providing site which trap information the corresponding customer has viewed. The customer introduction system according to any one of claims 1 to 4, wherein the customer's action history is stored in a member database. 6. The customer introduction according to claim 1, further comprising a browsing time measuring and storing means for measuring and storing the browsing time of the information for which the trap has been set. system. 7. Based on the member information collected at the time of registration as a member by the member registration means, classify which member belongs to which of a plurality of stages of a building plan such as new construction, rebuilding, renovation, etc. 7. The customer introduction system according to claim 1, further comprising a classification registration means for registering the information in the member database. 8. An individual construction shop support homepage for each individual construction shop is provided on a construction shop support site, and the individual construction shop support homepage has an authentication means for making only the relevant construction shop accessible. The customer introduction system according to any one of claims 1 to 7, wherein: 9. A method according to claim 9, further comprising a step of selecting a plurality of customers listed on the individual contractor support homepage and transmitting batch e-mail to the selected plurality of customers collectively. The customer introduction system according to any one of claims 1 to 8, wherein