KR102617100B1 - Concierge Service System of Apartment House and Service Method of the System - Google Patents

Abstract

The present invention relates to a concierge service system for an apartment complex and a service method of the system. The concierge service system for an apartment complex according to an embodiment of the present invention includes a business owner terminal device that provides breakfast menu information for breakfast service, and providing Register breakfast menu information, and when breakfast service is requested from the tenant terminal device of residents living in an apartment complex (providing already registered breakfast menu information to make a breakfast reservation, the payment cost for breakfast reservation is charged to each resident as a management fee) It may include an apartment service management device that processes payments.

Description

Concierge service system of apartment house and service method of the system {Concierge Service System of Apartment House and Service Method of the System}

The present invention relates to a concierge service system for an apartment complex and a service method of the system. More specifically, the present invention relates to a system for conducting preference surveys for each breakfast service menu among concierge services and real-time reporting of complaints by utilizing an online server, etc. It relates to a concierge service system for apartment complexes that aims to provide useful services to residents of apartment complexes such as apartments and officetels by establishing a concierge service system and the service method of the system.

Recently, there is a trend to install community facilities that can be used by all residents in communal housing such as apartments. The number and type of food and beverage facilities such as sky lounges and cafes, fitness facilities such as swimming pools and golf driving ranges, libraries, kids cafes, reading rooms, and business rooms are gradually increasing. This is in part due to changes in the perception and trends of consumers (i.e., residents) regarding the housing market, and is also a phenomenon that proves that their standards are rising. The number of diverse and advanced community facilities is expected to continue to increase.

However, community facilities are constructed by construction companies, but the entity that operates them is the management company that manages the apartment complex after occupancy, and the entities that use them are the residents. If there is a gap between the construction company, the manager, and the residents, there is a risk that certain facilities may not be built even though they are needed, and even if certain facilities are built, there may be few active users. Additionally, most community facilities require a resident manager for each space. Food and beverage facilities require service staff, and libraries and reading rooms also require permanent staff to manage them. More management staff means higher management costs for tenants.

Of course, community facilities are sometimes entrusted to some specialized companies, but most are operated by apartment complex managers. Because apartment complex management companies specialize in building operations, they sometimes face difficulties in managing community facilities.

However, it is difficult to expect most community facilities to be operated in an integrated manner or to provide one-stop services like hotels. This is partly due to the fact that there are more residents of apartment complexes than hotel guests, but also due to problems such as rising management costs due to the advancement of services and difficulties in providing professional services such as concierge.

Therefore, there is an urgent need for a plan to improve these existing problems and provide concierge services to apartment complex residents, and for merchants near apartment complexes to coexist with apartment complex residents.

Korean Patent Publication No. 10-2007-0032206 (2007.03.21) Korean Patent Publication No. 10-2369907 (2022.02.25)

The embodiment of the present invention, which was designed to solve the problems of the prior art, utilizes an online server, etc. to establish a system to survey preferences for each breakfast service menu among concierge services and report complaints in real time to joint use in apartments, officetels, etc. The purpose is to provide a concierge service system for apartment complexes that aims to provide useful services to residents of the house, and a service method for the system.

The concierge service system for an apartment complex according to an embodiment of the present invention includes a business owner terminal device that provides breakfast menu information for breakfast service, and a tenant terminal device that registers the provided breakfast menu information and serves residents living in the apartment complex. When requesting the breakfast service, the breakfast reservation is made by providing the registered breakfast menu information, and the apartment service management device processes the payment by including the payment cost for the breakfast reservation in the management fee for each resident.

The apartment service management device may further receive information on days of the week on which breakfast is available from the business owner's terminal device, and may proceed with the breakfast reservation using the received day information.

When providing the breakfast menu information to the resident terminal device, the apartment service management device provides breakfast menu information for each popular menu among residents using the breakfast service and provides breakfast according to each resident's taste according to the analysis of food preferences for each resident. Menu information can be provided.

When registering food information for the finishing tray in the business owner's terminal device, the apartment service management device may notify the resident terminal device of the fact of registration of the food information for the finishing tray.

When notifying the fact to the resident terminal device, the apartment service management device may analyze the service usage history of residents using the breakfast service and select and notify based on the analysis results.

In addition, the concierge service method for an apartment complex according to an embodiment of the present invention includes the steps of a business owner terminal device providing breakfast menu information for a breakfast service, and the apartment service management device registering the provided breakfast menu information, When the breakfast service is requested from the tenant terminal device of residents living in an apartment complex, the breakfast reservation is made by providing the registered breakfast menu information, and the payment is processed by including the payment cost for the breakfast reservation in the management fee for each resident. Includes steps.

In the processing step, information on days of the week when breakfast can be provided is further received from the business owner's terminal device, and the breakfast reservation can be made using the received day of the week information.

The processing step includes, when providing the breakfast menu information to the resident terminal device, breakfast menu information for each popular menu among residents using the breakfast service and breakfast menu information for each resident's taste according to the analysis of food tastes for each resident. can be provided.

In the processing step, when registering food information for the finishing tray in the business owner terminal device, the resident terminal device may be notified of the registration of the food information for the finishing tray.

In the processing step, when notifying the fact to the resident's terminal device, the service usage history of the residents who use the breakfast service may be analyzed, and the service usage history may be selected and notified based on the analysis result.

According to an embodiment of the present invention, the lives of residents can be enriched by providing breakfast services among concierge services to residents of apartment complexes, and, for example, fresh food can be provided to residents who use the breakfast service, and it is also possible to provide food to commercial owners. It will be able to provide basically stable sales.

Additionally, embodiments of the present invention will be able to minimize leftovers discharged from apartments or nearby commercial restaurants through breakfast reservations, etc.

1 is a diagram showing a concierge service system for an apartment complex according to an embodiment of the present invention.
FIG. 2 is a diagram to explain the main services of the system of FIG. 1.
Figure 3 is a block diagram illustrating the detailed structure of the apartment service management device of Figure 1.
Figure 4 is a flowchart of a concierge service method for an apartment complex according to an embodiment of the present invention.

The present invention will be described in detail with reference to the attached drawings as follows. Here, the same symbols are used for the same components, and repetitive descriptions and detailed descriptions of known functions and configurations that may unnecessarily obscure the gist of the present invention are omitted. Embodiments of the present invention are provided to more completely explain the present invention to those skilled in the art. Accordingly, the shapes and sizes of elements in the drawings may be exaggerated for clearer explanation.

Figure 1 is a diagram showing a concierge service system for an apartment complex according to an embodiment of the present invention, and Figure 2 is a diagram explaining the main services of the system of Figure 1.

As shown in Figure 1, the concierge service system 90 for an apartment complex according to an embodiment of the present invention includes a resident terminal device 100, an owner terminal device 110, a communication network 120, and an apartment service management device ( 130) includes part or all of

Here, “including part or all” means that some components such as the communication network 120 are omitted and the resident terminal device 100 or the business owner terminal device 110 communicates directly with the apartment service management device 130 (e.g. : P2P, etc.) communication, or some or all of the components that make up the apartment service management device 130 may be integrated into a network device (e.g., wireless exchange device, etc.) that makes up the communication network 120. It means something that exists, etc., and is explained as being all-inclusive in order to facilitate a sufficient understanding of the invention.

The occupant terminal device 100 includes PC-based terminal devices such as desktop computers and laptop computers, and includes mobile-based terminal devices such as smartphones, tablet PCs, and wearable devices worn by residents on their wrists. The resident terminal device 100 can use the apartment concierge service according to an embodiment of the present invention by accessing the apartment service management device 130 of FIG. 1, and can use the breakfast service among the concierge services. Here, the concierge service refers to a service that meets the various needs of guests, from hotel information to travel and shopping, but in the embodiment of the present invention, among the concierge services that can be useful in apartments, breakfast service and food finishing service are provided. , It can also mean that several services can be provided in one place, such as services such as breakfast services that can be paid through management fees. Of course, such apartment concierge services can also be provided through homepages operated by officetels or apartment complexes, but in the embodiment of the present invention, rather than building a separate service platform and operating it only in one complex, it is possible to provide apartment complexes located throughout the country. Services can be provided to residents. In other words, it can be seen as providing an online platform service to residents of apartment complexes.

For example, the resident terminal device 100 selects the apartment complex in which the resident resides through the area name on the main screen of the service provided by the apartment service management device 130 to use the service according to the embodiment of the present invention. However, you can use the service according to an embodiment of the present invention by selecting your apartment complex displayed in tile form on the main screen. Of course, by displaying the name of the apartment complex on the corresponding tile and address information at the bottom, confusion that may occur when residents or residents have the same name of the apartment complex can be prevented.

For example, residents of an apartment complex can select the breakfast corner item to use the breakfast service among the concierge services through the resident terminal device 100 they own. Afterwards, you can select the date you want to use breakfast on, for example, a calendar screen displayed on the screen, and when you select that date, food menus that can be served for breakfast may be listed and displayed. Information on available breakfast menus is displayed on the screen. Residents can also register their breakfast time by selecting the breakfast they want on a specific day through the resident terminal device 100. Of course, this breakfast corresponds to registering a breakfast menu that can be provided in an apartment complex or a nearby commercial restaurant. In addition, for breakfast time, for example, when residents enter their desired time, the owner of a commercial restaurant checks the residents' desired breakfast time and provides breakfast at the designated time on that day. For example, if it is difficult to provide breakfast at that time, Coordination may also be carried out with the resident who made the reservation. Of course, this process can all be done on the service screen. Meanwhile, since a variety of user interface (UI) screens for making breakfast reservations may be provided, embodiments of the present invention will not be particularly limited to any one type.

Of course, residents who make breakfast reservations can visit restaurants near the commercial complex, but they can also request delivery services. For example, families with different commute times can use the morning breakfast delivery service. Since breakfast is delivered near a shopping mall, not only does it not take a lot of time for commercial owners, but it can also be very convenient because they can predict sales. In addition, from the residents' perspective, it is convenient because it is early in the morning, so they can receive food that is fresh and customized for each resident, and the low delivery fee makes life very convenient.

Furthermore, the resident terminal device 100 of the residents may receive related information about closing food (e.g., bread, etc.) from the apartment service management device 130. For example, when using an application (hereinafter referred to as an app) such as a smartphone, you can receive notifications in the form of push messages. If the owner of a shopping center near an apartment wants to sell food for residents at a low price 1 to 2 hours before closing time through the concierge service, register the relevant information in the closing corner on the main screen or menu screen and then make reservations from residents. You will be able to dispose of leftover food. The resident terminal device 100 of the occupants may receive the relevant information and proceed with the reservation and further payment. Payment can be made through a payment method such as a credit card, but it can also be included in the apartment management fee. If you select the apartment management fee item when making payment and proceed with payment, the payment amount may be charged as the apartment management fee for the next month. Of course, as the cost is paid, it is clear that tenant certification must be performed in the process. For example, fingerprint recognition can be used by setting a password or registering a fingerprint. Through this, residents can purchase food at a low price, commercial owners can solve inventory problems such as food, and service companies that provide concierge services through the apartment service management device 130 in Figure 1 can provide services. You can generate profits through this.

In addition, the resident terminal device 100 can receive cashback or coupons according to the amount of purchases made using the concierge service according to an embodiment of the present invention, and can also receive and use coupons according to separated waste or food discharge. The apartment service management device 130 can provide benefits to residents and encourage their active participation in using the service. Additionally, managers of apartment complexes and other apartment complexes can reduce costs by reducing food emissions. In addition, the resident terminal device 100 may receive advertising information provided in relation to nearby shopping malls. For example, if there are school-age children, advertisements related to academies may be provided, and various forms of customized advertisements may be provided by analyzing the interests of residents. It may be possible to provide customized advertisements through analysis of big data acquired when residents access and use the services of the apartment service management device 130.

The business owner terminal device 110 corresponds to a terminal device owned by business owners who operate a store in a shopping mall near an apartment complex. Of course, the type of the business owner's terminal device 110 is not much different from the type of the tenant's terminal device 100. The business owner terminal device 110 can access the service of the apartment service management device 130 and register its own point-of-sale (POS) terminal, tablet PC, or smartphone. Accordingly, you can receive reservation information related to breakfast service provided by your store, especially in the case of restaurants. Of course, in the case of reservation information, you can check only the information relevant to your restaurant, etc. by displaying it on a screen such as a calendar. Of course, the reservation information may also include the breakfast food menu and time information about the breakfast time desired by the resident. Additionally, it may include information about whether you are visiting a restaurant or seeking delivery. The owner of a commercial restaurant can predict monthly sales based on the reservation information, and can cook food using fresh ingredients every morning and serve it to residents who have made reservations for breakfast.

In addition, the business owner terminal device 110 is also capable of selling last-minute food through the concierge service provided by the apartment service management device 130 of FIG. 1. When you access the concierge service and register information for sale in the closing food corner, the information is transmitted to the resident terminal device 100. That is, when a notification message such as a push message is notified, the desired residents can access the URL sent in the push message. You can click on information to check the information on the food items registered by the business owner and proceed with reservations and payments. Through this, the business owner terminal device 110 can predict the quantity of food to be sold daily or monthly, and even if there is an error in the prediction, the food can be processed quickly through drop sales, enabling stable store operation. You will be able to. In addition, by reducing wasted costs, business owners will be able to form a virtuous cycle by providing benefits such as price discounts to residents who use breakfast services.

Furthermore, when residents request delivery through breakfast reservations, the business owner terminal device 110 can periodically receive notifications from the apartment service management device 130 of FIG. 1 until the final delivery is completed. For example, you may be notified that you have a reservation one day in advance, or you may be notified an hour in advance. Such notification may be possible by setting the desired notification notification time through the restaurant owner's terminal device 110. Of course, even if there is no separate setting, the apartment service management device 130 asks the business owner terminal device 110 whether to set a notification and makes a final decision on the notification setting when confirmation is received from the business owner, so the notification can be omitted.

The communication network 120 includes both wired and wireless communication networks. For example, a wired or wireless Internet network may be used or linked as the communication network 120. Here, the wired network includes an Internet network such as a cable network or public switched telephone network (PSTN), and may also include an intranet network within an apartment complex, and the wireless network includes CDMA, WCDMA, GSM, EPC (Evolved Packet Core), and LTE (Long Terminal). Term Evolution), Wibro network, etc. Of course, the communication network 120 according to an embodiment of the present invention is not limited to this, and can be used as an access network for a next-generation mobile communication system to be implemented in the future, for example, a cloud computing network in a cloud computing environment, a 5G network, etc. For example, if the communication network 120 is a wired communication network, the access point within the communication network can connect to the telephone company's exchange office, etc., but in the case of a wireless communication network, data is processed by connecting to the SGSN or GGSN (Gateway GPRS Support Node) operated by the communication company, or Data can be processed by connecting to various repeaters such as BTS (Base Transceiver Station), NodeB, and e-NodeB.

Communication network 120 may also include an access point. Access points include small base stations such as femto or pico base stations that are often installed in buildings. Here, femto or pico base stations are classified according to the maximum number of tenant terminal devices 100 or business owner terminal devices 110 that can be connected, according to the classification of small base stations. Of course, the access point may include a short-distance communication module for performing short-distance communication such as Zigbee and Wi-Fi with the resident terminal device 100 or the business owner terminal device 110. Access points can use TCP/IP or RTSP (Real-Time Streaming Protocol) for wireless communication. Here, in addition to Wi-Fi, short-range communication can be performed using various standards such as Bluetooth, Zigbee, infrared (IrDA), RF (Radio Frequency) such as UHF (Ultra High Frequency) and VHF (Very High Frequency), and ultra-wideband communication (UWB). You can. Accordingly, the access point can extract the location of the data packet, designate the best communication path for the extracted location, and forward the data packet to the next device, such as the apartment service management device 130, along the designated communication path. Access points can share multiple lines in a typical network environment and include, for example, routers, repeaters, and repeaters.

The apartment complex service management device 130 can provide concierge services for residents of apartment complexes or business owners of nearby commercial buildings. Here, the concierge service provides convenience services for residents and commercial owners. In particular, it can provide breakfast services to residents, and provides breakfast to business owners in nearby commercial buildings according to residents' breakfast reservations, while also providing breakfast at the store. If you wish to stock up on food such as bread that you sell, you can do the closing stocking through the concierge service. In addition, in the case of business owners who run academies as well as restaurants in nearby commercial areas, residents can receive food cooked with fresh ingredients through breakfast services, etc. by providing advertisements, and in the case of business owners in nearby commercial areas, regular food is provided. Sales can be predicted, cost waste can be reduced, and leftovers can be minimized. In addition, as costs are saved, benefits such as price discounts can be provided to residents, creating a virtuous economic cycle.

The apartment service management device 130 can collect data on actions taken during the service process when residents of the apartment complex use the breakfast service to make food reservations and register complaints. Through big data, residents' preferences for each menu can be surveyed and complaints reported in real time so that these can be handled appropriately. Through this, the apartment service management device 130 can reduce food waste and leftover food by building menus according to the number of customer orders (number of times) and preferences, and selecting breakfast menus by ranking. In other words, the apartment service management device 130 can operate as an order information analysis server to analyze (order) number, quantity, and preference, and then run a demand forecasting system to determine and predict food material inventory based on this. In this process, when using an artificial intelligence (AI) program, customers' preferences can be identified by the number of orders and quantity ordered. This information can be used to select breakfast menus by rank and purchase and cook food ingredients according to the appropriate quantity. This can minimize leftovers. In the case of artificial intelligence, it can be seen as having the advantage of being able to immediately reflect changes in data analysis results, such as residents' patterns of using concierge services, without the administrator's intervention.

For example, the business owner terminal device 110 can access the apartment service management device 130 to register a food menu that can be sold for breakfast. Of course, you can also select the dates (or days of the week, etc.) that can be sold when registering your food menu. Accordingly, the apartment service management device 130 lists the food menus available for sale by business owners when the resident terminal device 100 wishes to reserve breakfast for a specific date using the breakfast service, for example, when a specific date is selected on the calendar screen. You can show it by doing this. For example, there are not many types of breakfast menus that can be provided. Therefore, it is possible to display all registered menus on the resident's terminal device 100, but if the resident's food tastes, etc. are already known through data analysis, a filtering operation can be performed on the food menus registered by business owners. That is, food menu information can be selected and provided to reflect the tastes of the occupants of the occupant terminal device 100.

Alternatively, the apartment service management device 130 may display a popular menu as a breakfast menu to the resident terminal device 100. Of course, when making a breakfast reservation, the screen displays popular menu items (or first items) and food menu items (or second items) that residents will like, and allows residents to select and reserve breakfast in the way they want. , the embodiments of the present invention will not be particularly limited to any one form. For example, if it is analyzed that residents mainly consume more bread than Korean food for breakfast, the recommendation rate for bread menus can be increased and the rate for Korean food can be lowered. Of course, it is possible to change this ratio based on the results of the analysis by analyzing the breakfast habits of residents. When applying artificial intelligence's deep learning program, the accuracy of recommending breakfast menus provided to residents can be improved.

In addition, the apartment service management device 130 may selectively transmit related messages based on the residents' breakfast preferences even when the business owner registers the last meal through the business owner terminal device 110. In other words, when a message is transmitted every time, residents of the resident terminal device 100 may feel tired. Therefore, it is desirable to analyze residents' breakfast consumption or food consumption tendencies through a concierge service and provide customized information based on the analysis results. For example, when using an artificial intelligence program, changes in residents' situations can be easily recognized. For example, when a specific resident was not interested in the academy until a certain point in time, but is suddenly determined to be interested in the academy, advertisements for the academy can be sent, and the proportion of advertisements for the academy can be increased when the resident shows interest. However, if it does not lead to a reservation for the academy even after a certain period of time, the academy advertisement can be reduced again. In this way, the apartment service management device 130 can provide convenience to residents through a concierge service for apartments and at the same time increase the convenience of living by identifying the residents' tendencies. Of course, the apartment service management device 130 can temporarily store the collected data in the internal memory, retrieve it, analyze it, systematically classify the analysis results, and store them in the DB 130a of FIG. 1.

In addition, the apartment service management device 130 may operate to charge the cost paid for the use of the corresponding service as a management fee when using the breakfast service or the food finishing service among the concierge services. Of course, it can also be linked to local currency, and when the payment module is executed, payment can be made by selecting the management fee item as a payment item. Of course, in this process, you can perform identity verification as the head of the household, and for this purpose, you can use a pre-registered password (e.g. numbers, special characters, etc.) or use biometric information such as fingerprint recognition. When the apartment service management device 130 settles the management fee by household, that is, when performing a credit card or bank account transfer registered by the resident, the payment is made including the amount used in the concierge service. Of course, related information on concierge service details may be provided to residents in the monthly management cost details. The apartment service management device 130 may be able to provide management fee details through a concierge service. If residents have applied to receive the management fee statement online through the concierge service, a notification of the management fee statement is sent to the resident terminal device 100 through the app and then clicked on the URL address information, etc. to be sent to the apartment service management device 130. You can connect to check the data.

Figure 3 is a block diagram illustrating the detailed structure of the apartment service management device of Figure 1.

For convenience of explanation, referring to FIG. 3 together with FIG. 1, the apartment service management device 130 according to an embodiment of the present invention includes a communication interface unit 300, a control unit 310, an apartment service management unit 320, and a storage unit. Includes part or all of unit 330.

Here, “including part or all” means that the apartment complex service management device 130 is configured by omitting some components, such as the storage unit 330, or that some components, such as the apartment service management unit 320, are configured. This means that it can be configured by being integrated with other components such as the control unit 310, and is explained as being entirely included to facilitate a sufficient understanding of the invention.

The communication interface unit 300 communicates with the resident terminal device 100 and the business owner terminal device 110 via the communication network 120 of FIG. 1, respectively. In the process of performing communication, the communication interface unit 300 can perform operations such as modulation/demodulation, muxing/demuxing, encoding/decoding, and scaling to convert resolution. This is obvious to those skilled in the art, so further description is omitted. Let's do it.

The communication interface unit 300 may provide the main screen of the apartment concierge service according to an embodiment of the present invention when the resident terminal device 100 requests service. Of course, the main screen can be configured in various ways, but typically breakfast service items may be provided, food finishing services, advertising services, etc. may be included. When a breakfast service item is selected in the resident terminal device 100, operations related to the resident's breakfast reservation may be performed, and a UI screen such as a calendar may be provided in the process. The occupant of the occupant terminal device 100 selects a breakfast reservation date, and when the date is selected, a breakfast menu that can be provided at a restaurant near a shopping mall near the apartment complex may be displayed on the screen. Breakfast serving times may also be displayed. Residents can select a breakfast menu and enter a breakfast service time, and can also request delivery in the process.

Additionally, the communication interface unit 300 may perform operations such as registering a breakfast menu with the business owner terminal device 110 and registering information for food finishing. For example, business owners near apartment complexes can access the apartment complex service management device 130 through their business owner terminal device 110. Also, if your store can provide breakfast to residents of nearby apartment complexes, you can register the breakfast menu that can be provided. In addition, during the registration process, you can register the dates when breakfast is available, more precisely the day of the week, and also provide the time when breakfast is available. Furthermore, information on delivery availability can also be registered. For example, if the store owner wishes to provide breakfast service only on weekdays, he or she can select only weekdays and provide breakfast. Accordingly, the breakfast menu information registered by the business owners of the business owner terminal device 110 can be viewed by residents of the tenant terminal device 100 when making breakfast reservations. The communication interface unit 300 may be involved in its operation.

Furthermore, the communication interface unit 300 can perform an operation for finishing food through communication with the business owner terminal device 110, and request the apartment concierge service according to an embodiment of the present invention from the business owner terminal device 110. So, when you select the food item on the main screen, you can register the desired food item through this. Of course, you can register food images and sales price information. Accordingly, the registration information can be provided to the resident terminal device 100 that is registered as a member, and when information is notified, a push message is selectively sent based on the inclination or food taste of the residents of the resident terminal device 100. can be transmitted. Typically, food preferences may differ depending on whether the type of food is Korean food or bread. For example, if the food tastes of residents have been analyzed through the breakfast service, it is possible to selectively send push messages based on the analysis results. It may be possible. Of course, these operations may be performed under the control of the control unit 310.

The control unit 310 is responsible for the overall control operation of the communication interface unit 300, the apartment service management unit 320, and the storage unit 330 of FIG. 3. When there is a service request from the resident terminal device 100, the control unit 310 can control the apartment service management unit 320 to execute a GUI program mounted inside, and through this, display the service main screen in a designated format. It can be provided as a resident terminal device 100. When a breakfast reservation is made on the resident terminal device 100 through the breakfast service item on the main screen, the information is temporarily stored in the storage unit 330 and then retrieved at the request of the apartment service management department 320. It can be systematically classified and stored in DB 130a of 1. In addition, the control unit 310 can create a reservation schedule table for each business owner's restaurant store based on the reservation information at the request of the apartment service management unit 320, and thereafter, the reservation details are stored in the business owner terminal device 110 of the business owner. ) can be provided.

In addition, as mentioned above, the control unit 310 can perform operations related to the food finishing service in addition to the breakfast service among the concierge services according to the embodiment of the present invention, and for this purpose, in connection with the apartment service management unit 320, It can work. That is, the control unit 310 can execute a program to provide the corresponding service in addition to the GUI program. In addition, the control unit 310 may be involved in an operation to include the payment amount paid through the concierge service in the management fee. Furthermore, the control unit 310 may perform an operation to provide the tenant terminal device 100 with an advertisement provided by the business owner's terminal device 110 or an advertisement introduced through another route. Of course, in the case of advertisements, when an advertiser applies for an advertisement, the company that provides the service of the apartment service management device 130 may have the administrator access the address information in the administrator menu (admin) to register and provide the advertisement. It may be possible. Control unit 310 may be involved in these operations.

The apartment service management unit 320 may perform an operation to provide the apartment concierge service according to an embodiment of the present invention to the resident terminal device 100 and the business owner terminal device 110 of FIG. 1. The apartment concierge service may provide various types of services, but in an embodiment of the present invention, a service that can reflect the characteristics of the apartment complex is preferable. For example, in the case of apartment complexes, breakfast service can generate fixed revenue for restaurants in nearby commercial buildings. On the other hand, business owners in nearby shopping malls do not have to worry about food inventory, and if the sales quantity of food is accurately predicted, leftover food will be reduced, which can lead to cost savings in many ways. In this way, due to the nature of apartment complexes, it can be seen that services that can bring about a virtuous cycle structure or synergy effect are provided as concierge services through the apartment complex service management department (320).

Typically, the apartment service management unit 320 may receive information on food menus that can be provided for the breakfast service from the business owner terminal device 110 in order to provide the breakfast service. This information may include information such as type of food, breakfast availability time, and availability of delivery. Accordingly, when using the breakfast service in the resident terminal device 100, information related to the breakfast menu registered by business owners can be displayed on the screen. Of course, when displaying breakfast menus that residents can select on the screen, they can be displayed in the form of popular menus, or breakfast menus classified based on the residents' food tastes can be displayed on the screen. Of course, since information about business owners' food menus can be provided in various other ways, embodiments of the present invention will not be specifically limited to any one form. If a service is provided for a fee, a typical example is to display the high-cost food menu at the top.

The apartment service management department 320 can proceed with the payment once the breakfast reservation is completed from the resident terminal device 100. Of course, the payment can be made in various ways, such as credit card or direct cash transfer as before. Above all, when making a payment, the apartment service management department 320 may select the relevant item and request payment so that the payment is made through the apartment management fee. In this case, the apartment service management department 320 can proceed with payment by reflecting the breakfast service cost when charging the resident's management fee based on the relevant payment information. Of course, the apartment service management unit 320 can provide related data online in the case of apartment management fees, and it may also be possible to check the payment details of the concierge service according to the embodiment of the present invention through the corresponding management fee statement.

In addition, the apartment service management department 320 can perform operations such as researching preferences for each breakfast service menu, reporting complaints in real time, building menus according to the number of customer orders (number of times) and food preferences, and selecting breakfast menus by ranking. For example, if there are a lot of customer orders for a certain food, it will be ranked at the top of the popular menu. In this way, popular menu items according to ranking can be created and provided to the resident terminal device 100. Above all, the apartment service management unit 320 can operate to enable breakfast reservations on a weekly or 15-day basis, and through this, the business owners of the business owner terminal device 110 can predict sales. . As a result, you can minimize leftover food through purchasing and cooking food ingredients.

The storage unit 330 can temporarily store various types of data under the control of the control unit 310. For example, the storage unit 330 can retrieve big data stored in the DB 130a of FIG. 1 and temporarily store it. And the data can be provided to the apartment service management department 320 for data analysis. In addition, the analysis results are temporarily stored in the storage unit 330 under the control of the control unit 310 and then provided to the DB 130a of FIG. 1 so that they can be systematically classified and stored.

In addition to the above, the communication interface unit 300, control unit 310, apartment service management unit 320, and storage unit 330 of FIG. 3 can perform various operations, and other details have been sufficiently explained previously. I would like to replace it with contents.

The communication interface unit 300, control unit 310, apartment service management unit 320, and storage unit 330 of FIG. 3 according to an embodiment of the present invention are composed of hardware modules that are physically separated from each other, but each module is It will be possible to store software to perform the above operations internally and execute it. However, the software is a set of software modules, and each module can be formed of hardware, so there will be no particular limitation on the configuration of software or hardware. For example, the storage unit 330 may be hardware, such as storage or memory. However, since it is possible to store information through software (repository), the above content will not be specifically limited.

Meanwhile, as another embodiment of the present invention, the control unit 310 may include a CPU and memory, and may be formed as a single chip. The CPU includes a control circuit, an arithmetic unit (ALU), an instruction interpretation unit, and a registry, and the memory may include RAM. The control circuit performs control operations, the operation unit performs operations on binary bit information, and the command interpretation unit includes an interpreter or compiler, which can convert high-level language into machine language and machine language into high-level language. , the registry may be involved in software data storage. According to the above configuration, for example, at the beginning of the operation of the apartment service management device 130, the program stored in the apartment service management unit 320 is copied, loaded into memory, that is, RAM, and then executed to process data operations. Speed can be increased quickly. In the case of deep learning models, they can be loaded into GPU memory rather than RAM and executed by accelerating the execution speed using GPU.

Figure 4 is a flowchart of a concierge service method for an apartment complex according to an embodiment of the present invention.

For convenience of explanation, referring to FIG. 4 together with FIG. 1, the business owner terminal device 110 of FIG. 1 according to an embodiment of the present invention is a terminal device of business owners operating in a shopping mall adjacent to an apartment complex, and is provided to residents of the apartment complex. Provides breakfast menu information for breakfast service (S400). Of course, the breakfast menu may include Korean food or bread, and may also include various other types of food. In the embodiment of the present invention, a shopping mall near an apartment complex is exemplified, but since the service range can be set by comprehensively judging the delivery time, etc. within the range that can maintain the freshness of the food, in the embodiment of the present invention, any one There will be no particular limitation on the form.

For example, if the delivery time is set in the system to be within 20 minutes, it may be limited to merchants within a distance corresponding to that time. Additionally, in the case of breakfast requiring freshness, the time may be changed to 15 minutes, and a distance may be set accordingly, so that service may be provided limited to merchants within the radius. Therefore, the apartment service management device 130 according to an embodiment of the present invention sets the time based on the food information provided as a breakfast menu from the business owner terminal device 110, and sets the distance to Only business owners within the scope can provide breakfast service. Of course, since the method of registering breakfast menu information for breakfast service may vary, embodiments of the present invention will not be particularly limited to any one type.

In addition, the apartment service management device 130 registers the provided breakfast menu information and provides the (pre-registered) breakfast menu information when the breakfast service is requested from the resident terminal device 100 of residents living in the apartment complex to make a breakfast reservation. Payment can be processed by including the payment cost of the breakfast reservation in the management fee for each resident (S410). Of course, the breakfast menu can be analyzed by analyzing the preferences of residents using the breakfast service through food evaluation, etc., ranked through this, and provided with breakfast menu information according to popularity to the resident terminal device 100. In addition, the apartment service management device 130 can provide breakfast menu information tailored to the tastes of each resident through data analysis of the tastes of each resident when selecting a breakfast menu.

For example, when entering the breakfast menu information search screen from the main screen, a first item button for each popular menu and a second item button for each resident's preference may be displayed on one side, and of course, the second item may be displayed for each resident. Breakfast menu information customized to you may be provided in the form of a list. In other words, for residents who enjoy or eat Korean food, Korean food menus may be mainly on the list. On the other hand, for residents who enjoy or eat bread, bread menu items may be mainly on the list. Of course, this menu sorting method can be adjusted appropriately based on changes in the occupants' tastes through an artificial intelligence deep learning program, so the embodiment of the present invention will not be specifically limited to any one form.

In addition to the above, the resident terminal device 100, the business owner terminal device 110, and the apartment service management device 130 of FIG. 1 can perform various operations, and other details have been sufficiently explained previously. I would like to replace it with .

Meanwhile, even though all the components constituting the embodiment of the present invention are described as being combined or operating in combination, the present invention is not necessarily limited to this embodiment. That is, as long as it is within the scope of the purpose of the present invention, all of the components may be operated by selectively combining one or more of them. In addition, although all of the components may be implemented as a single independent hardware, a program module in which some or all of the components are selectively combined to perform some or all of the combined functions in one or more pieces of hardware. It may also be implemented as a computer program having. The codes and code segments that make up the computer program can be easily deduced by a person skilled in the art of the present invention. Such computer programs can be stored in non-transitory computer readable media and read and executed by a computer, thereby implementing embodiments of the present invention.

Here, a non-transitory readable recording medium refers to a medium that stores data semi-permanently and can be read by a device, rather than a medium that stores data for a short period of time, such as a register, cache, or memory. . Specifically, the above-described programs may be stored and provided on non-transitory readable recording media such as CD, DVD, hard disk, Blu-ray disk, USB, memory card, ROM, etc.

In the above, preferred embodiments of the present invention have been shown and described, but the present invention is not limited to the specific embodiments described above, and may be used in the technical field to which the invention pertains without departing from the gist of the invention as claimed in the claims. Of course, various modifications can be made by those skilled in the art, and these modifications should not be understood individually from the technical idea or perspective of the present invention.

100: Occupant terminal device 110: Business owner terminal device
120: Communication network 130: Apartment housing service management device
300: communication interface unit 310: control unit
320: Apartment housing service management department 330: Storage department

Claims (10)

A business owner terminal device that provides breakfast menu information for breakfast service; and
Register the breakfast menu information provided above, make a breakfast reservation by providing the registered breakfast menu information when the breakfast service is requested from the tenant terminal device of residents living in the apartment, and pay the payment cost for the breakfast reservation. Includes an apartment service management device that processes payments by including them in the management fee for each resident;
When providing the breakfast menu information to the resident terminal device, the apartment service management device provides breakfast menu information for each popular menu among residents using the breakfast service and provides breakfast according to each resident's taste according to the analysis of food preferences for each resident. Provide menu information,
When registering food information for the finishing tray in the business owner terminal device, the apartment service management device notifies the resident terminal device of the fact of registration of the food information for the finishing tray, and notifies the resident terminal device of the registration of the food information for the finishing tray. When notifying, the service usage history of residents who use the breakfast service will be analyzed and notification will be selected based on the analysis results.
If the apartment service management device determines that residents consumed more bread than Korean food for breakfast, it increases the recommendation rate of the bread menu and lowers the rate of Korean food. The above rate is based on the analysis results by analyzing the breakfast habits of the residents. By changing the AI deep learning program to improve the recommendation accuracy of the breakfast menu provided to residents,
When using an artificial intelligence program, the apartment service management device recognizes changes in the residents' situations and sends an advertisement for the academy when a random resident is determined to be interested in the academy even though the resident was not interested in the academy as a result of data analysis up to the designated point. Increase the proportion of academy advertisements sent when a tenant shows interest, and reduce academy advertisements if they do not lead to an academy reservation even after the specified time has elapsed.
When providing the breakfast menu information to the resident's terminal device, the apartment service management device further determines the delivery time in consideration of the freshness of the food and sets the service range, and when the delivery time is set, the set delivery time A concierge service system for an apartment complex that provides breakfast service related to registration of breakfast menu information only to business owners within the range of the limited distance, limited to merchants in the corresponding distance.
According to paragraph 1,
The apartment service management device further receives information on days of the week on which breakfast is available from the business owner's terminal device, and further uses the received day information to proceed with the breakfast reservation.
delete delete delete A step of providing, by the business owner terminal device, breakfast menu information for breakfast service; and
The apartment service management device registers the provided breakfast menu information, provides the registered breakfast menu information when the breakfast service is requested from the resident terminal device of the residents living in the apartment, and makes the breakfast reservation. Including a step of processing the payment by including the payment cost of the payment in the management fee for each resident,
The above processing steps are:
When providing the breakfast menu information to the resident terminal device, provide breakfast menu information for each popular menu to residents using the breakfast service and breakfast menu information for each resident's taste according to the analysis of food tastes for each resident,
The above processing steps are:
When registering food information for the finishing tray in the business owner's terminal device, the resident's terminal device is notified of the fact that the food information for the finishing tray is registered, and the breakfast service is provided when the fact is notified to the resident's terminal device. We analyze the service usage history of our tenants and select and notify them based on the analysis results.
If the apartment service management device analyzes that residents consumed more bread than Korean food for breakfast, it increases the recommendation rate of the bread menu and lowers the rate of Korean food. The rate is based on the analysis results by analyzing the breakfast habits of the residents. changing and applying an artificial intelligence deep learning program to increase the recommendation accuracy of the breakfast menu provided to residents;
When the apartment service management device uses an artificial intelligence program, it recognizes changes in the residents' situations and sends an advertisement for the academy when a random resident is determined to be interested in the academy even though the resident was not interested in the academy as a result of data analysis up to the designated point. Increasing the proportion of academy advertisements transmitted when a resident shows interest, and reducing academy advertisements if the academy does not result in a reservation even after a specified time has elapsed; and
When the apartment service management device provides the breakfast menu information to the resident's terminal device, it further determines the delivery time in consideration of the freshness of the food and sets the service range, and when the delivery time is set, the set delivery time A step of providing breakfast service related to registration of breakfast menu information only to business owners within the range of the limited distance by limiting it to merchants of the corresponding distance;
Concierge service method for apartment complexes, including further.
According to clause 6,
The above processing steps are:
A concierge service method for an apartment complex, further receiving information on days of the week on which breakfast can be provided from the business owner's terminal device, and further using the received day of the week information to proceed with the breakfast reservation.
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