JP5708344B2 - Self-order system, self-order system control method and program - Google Patents

Description

The present invention, those customer terminal having a self-order function, the self-order system in which a management server, is configured to communicate to manage the order information entered by the customer terminal, a control method and a program for cell Ruff order system It is.

  Conventionally, patent document 1 is known as a technique regarding a self-order system. By introducing this self-ordering system into a counter-service restaurant, “(1) Customer retention before the counter is reduced, so the number of counters and counter clerk can be reduced”, “(2) Customers in the store When you eat and drink at the restaurant, you can place an order while sitting at the table, so there is no need to line up in front of the counter for a long time. "" (3) Decide for customers by presenting campaign information, coupon information, etc. on the order screen There are merits such as "detailed sales promotion".

JP 2005-4317 A

  However, in the conventional self-order system, “(1) it is necessary to prepare a large number of terminals to be lent to customers in preparation for congestion”, “(2) there is a risk of terminal failure or theft”, “ (3) There is a problem that “the work for disinfecting the terminal takes time”. Therefore, in order to solve these problems, it is conceivable to realize a self-order function by a customer terminal such as a smartphone owned by the customer.

  However, in this case, complicated operations such as downloading an application for realizing the self-order function to the customer terminal and registering a member are required. In addition, many customers are reluctant to input personal information when registering as a member. That is, it is desirable for the customer to realize the self-order function easily and without inputting personal information. However, making a self-order for an unspecified customer without inputting any information has great risk for the store and is not practical.

  On the other hand, in the restaurant industry, there are stores that issue their own prepaid cards in order to increase repeat customers and improve customer convenience. Customers who purchase a prepaid card have a high possibility of returning to the store, so the sales of the prepaid card are more advantageous than the face value for the store. However, as a prepaid card sales promotion policy so far, there is only a common thing such as giving points, and a new sales promotion policy is desired.

In view of the above problems, as well as a possible self-ordered using a customer terminal, the store and customer benefits of high self-order system for both, to provide a control method and a program for cell Ruff order system Objective.

  In the self-order system of the present invention, a customer terminal owned by a customer communicates with a management server that provides an application for realizing a self-order function to the customer terminal and manages order information input by the customer terminal. The customer terminal includes a login information input unit that accesses a management server and inputs login information including prepaid card identification information, and the management server is input by the customer terminal. A card discriminating unit that discriminates whether or not the prepaid card is valid based on the logged-in information, and when the card discriminating unit judges “valid”, the customer terminal that has entered the login information And a use permission unit for permitting use.

  A control method for a self-order system according to the present invention includes a customer terminal owned by a customer, a management server that provides an application for realizing a self-order function to the customer terminal, and manages order information input by the customer terminal; Is a control method of a self-order system configured to be communicable, wherein a customer terminal accesses a management server and inputs login information including identification information of a prepaid card; The step of determining whether or not the prepaid card is valid based on the login information input by the step, and when the management server determines that the prepaid card is “valid”, Allowing the use of the application, and That.

According to these structures, the customer can implement | achieve the self-order function using the customer terminal which he owns by the input of the login information containing the identification information of a prepaid card. That is, since it is not necessary to input personal information such as an address, a telephone number, or a name in order to perform self-ordering, the self-ordering function can be easily used. On the other hand, since the store side discriminates the validity of the prepaid card and permits the use of the application, the use of customers with low reliability can be excluded. In addition, using the self-order function as a customer merit can be expected to promote prepaid card sales.
The “prepaid card identification information” is information for uniquely specifying a prepaid card, and any type such as a PIN code or a card ID may be used.
A customer terminal refers to an information processing terminal owned by a customer, and is realized by a smartphone, a mobile phone, a personal computer, a PDA, or the like.

  In the above self-order system, the customer terminal further includes a prepaid card unit that causes the terminal to function as a prepaid card, and the prepaid card identification information is identification information used in the prepaid card unit.

According to this configuration, since the customer terminal itself can be used as a prepaid card, there is no need for the customer to own a prepaid card separately. In addition, personal information (name, address, telephone number, credit card number, etc.) input in order to mount the prepaid card function on the customer terminal can be linked and managed. For this reason, it is possible to increase the fraud prevention effect while saving the trouble of inputting personal information by the customer.
In addition, by linking the application for realizing the self-order function and the application for realizing the prepaid card function, the identification information of the prepaid card is automatically entered when the login information is input (when accessing the management server). An input configuration may be used. According to this configuration, it is possible to log in more easily.

  In the above self-order system, the management server further includes an incentive granting unit that gives an incentive to a customer terminal that uses the self-order function, and the customer terminal obtains an incentive given by the incentive granting unit. The apparatus further includes a section.

  According to this structure, a customer merit can be improved by giving an incentive to the customer terminal (customer) using the self-order function.

  In the above self-order system, the incentive granting unit is characterized by depositing the prepaid card unit as an incentive.

  According to this configuration, since the prepaid card part is directly deposited as an incentive, it is possible to save the trouble of converting the incentive into cash (cashing) such as a point cashing operation by the customer.

  In the above self-order system, the incentive granting unit permits use of the Internet connection service as an incentive.

  According to this configuration, by providing the Internet connection service (so-called hot spot service (registered trademark)), the staying time of the customer in the store becomes long, and the sales increase on the store side can be expected. That is, a high merit for both customers and stores can be expected.

  In the above self-order system, the management server further includes a purchase history management unit that manages a purchase history for each prepaid card identification information, and the incentive granting unit grants an incentive according to the purchase history. And

  According to this configuration, incentives corresponding to the purchase history (for example, the number of purchases and the accumulated settlement amount in a predetermined period) can be given. Further, since the purchase history is managed for each identification information of the prepaid card, not only the purchase history by the self-order function but also the purchase history of the normal order using the prepaid card can be reflected.

  In the above self-ordering system, the customer terminal includes an order information input unit for inputting order information using an application, and a payment method for a payment amount calculated based on an input result of the order information, including a prepaid card. A payment method selection unit for selecting from among different types of payment means, wherein the prepaid card unit performs a payment processing for a payment amount when a prepaid card is selected as the payment method.

According to this configuration, a payment method desired by the customer can be selected. When a prepaid card is selected as the payment method, the identification information is input at the time of login, so that payment processing can be performed quickly.
In addition, cash, a credit card, point payment, etc. can be considered as payment means other than a prepaid card.

  In the above self-order system, the management server further includes a transaction code transmission unit that generates a transaction code after transmitting the order information input by the customer terminal and transmits the transaction code to the customer terminal. The customer terminal transmits from the management server. And a transaction code display unit for displaying the transaction code.

According to this configuration, by displaying the transaction code on the customer terminal, it is possible to easily collate the ordered customer terminal (customer) with the ordered product after preparing the product ordered by the customer.
The transaction code may be a character string or a code image such as a two-dimensional code or a barcode.

  In the above self-order system, the card discriminating unit refers to a database in which the prepaid card identification information and the balance are linked and recorded, and the prepaid card is determined according to whether the balance is equal to or greater than a predetermined amount. It is characterized by determining whether it is effective.

  According to this configuration, since the use of the application is permitted only when the balance of the prepaid card is equal to or greater than the predetermined amount, the store side takes measures such as stopping the use of the prepaid card in the event of fraud. By taking this, anti-fraud effects can be expected. If the prepaid card can be repeatedly deposited, the customer who wants to use the self-order function leaves a predetermined balance or more, so the customer can expect to return to the store.

  In the above self-order system, the application operates on the management server, and the customer terminal functions as a virtual terminal using the application.

  According to this configuration, since the customer terminal functions as a virtual terminal, it is possible to save the trouble of installing and uninstalling the application. Further, when communication with the management server is performed by wireless communication, an application cannot be used outside the range where communication with the management server is possible, so that the security effect is high.

  The management server of the present invention is used in the above self-order system.

  A program according to the present invention causes a computer to execute each step in the control method of the self-order system.

  By using these management servers and programs, a self-order using a customer terminal is possible, and a self-order system and a control method for the self-order system that are highly advantageous for both the store and the customer can be realized.

1 is a system configuration diagram of a self-order system according to an embodiment of the present invention. It is explanatory drawing of prepaid card DB, purchase history DB, and transaction DB. It is a functional block diagram of a self-order system. It is a figure which shows the example of a screen display of a customer terminal. It is a figure which shows the example of a screen display of a customer terminal following FIG. It is a figure which shows the example of a screen display of a customer terminal following FIG.

Hereinafter, with reference to the accompanying drawings, the self-order system of the present invention, a control method and a program for cell Ruff ordering system will be described. In the embodiment described below, a case where the self-order system of the present invention is applied to a counter service type restaurant will be described.

  FIG. 1 is a system configuration diagram of the self-order system SY. As shown in the figure, the self-order system SY includes a customer terminal 1 owned by a customer, an access point 2 for performing wireless LAN communication, and a management server 3 for managing order information input by the customer terminal 1. A kitchen touch panel 4 disposed in the kitchen, a POS terminal 5 and a barcode reader 6 disposed in the counter, and an Internet connection router 7 for connecting to the Internet 71 are provided. Among these, the customer terminal 1 and the access point 2 are connected via a wireless LAN (Wi-Fi or the like). The management server 3 is connected to the access point 2, the kitchen touch panel 4, the POS terminal 5, and the Internet connection router 7 via an in-store LAN 9 (wired communication or wireless communication).

  The customer terminal 1 is, for example, a smartphone, and a prepaid card application 11 for realizing a prepaid card function (electronic money function) is installed. When the customer downloads the prepaid card application 11, the customer inputs information such as name, address, telephone number, credit card number, and personal identification number. The prepaid card management server 72 having jurisdiction over the prepaid card has a prepaid card database (hereinafter, referred to as “DB”) 72a storing such personal information.

  As shown in FIG. 2A, the prepaid card DB 72a stores a prepaid card identification code (for example, identification information such as a PIN code), a balance, a card expiration date, and personal information in association with each other. . The prepaid card DB 72a is referred to so that the management server 3 determines the validity of the prepaid card. For example, when the balance is equal to or less than a predetermined amount or when the expiration date has expired, the prepaid card is determined to be “invalid”.

  The kitchen touch panel 4 is disposed in a kitchen for cooking or preparing food ordered by a customer, and is used by a person in charge of the kitchen to confirm the contents of the order or perform a preparation completion operation.

  The POS terminal 5 is used for performing accounting processing. In the present embodiment, when the self-order is made, “cash register settlement” can be selected as a settlement method (see FIG. 5A). When the customer selects “checkout payment”, the POS terminal 5 performs a payment process when receiving the ordered product. The barcode reader 6 is used to read the transaction code 98 (see FIG. 6A) displayed on the customer terminal 1 during the settlement process.

  The management server 3 has a purchase history DB 33 and a transaction DB 34 in addition to the self-order application 31 for realizing the self-order function. The self-order application 31 operates on the management server 3. That is, the customer terminal 1 functions as a virtual terminal by accessing the management server 3 and using the self-order application 31 that operates on the management server 3. Note that the self-order application 31 is permitted to be used on condition that the customer terminal 1 logs in and inputs the prepaid card identification code. This eliminates the use of the self-order function by customers who do not have prepaid cards (customers with low reliability).

  As shown in FIG. 2B, the purchase history DB 33 links the identification code of the prepaid card, the purchase date and purchase amount (settlement amount) when the prepaid card is used, the order method, and the order contents. Remember. As an order method, a self-order or a normal order (for example, an order at a counter) is stored. As described above, the purchase history DB 33 reflects not only the purchase history by the self-order function but also the purchase history of the normal order using the prepaid card. The purchase history DB 33 is referred to in order to determine whether or not to give incentives and to determine the type and amount of incentives when giving incentives to the customer terminal 1 using the self-order function.

  As shown in FIG. 2C, the transaction DB 34 stores a prepaid card identification code, a transaction code, a settlement method, a settlement amount, and a transaction state in association with each other. The transaction DB 34 is referred to in order for the management server 3 to grasp the current transaction state. As a settlement method, any one of prepaid card settlement, credit card settlement, and cash register settlement is stored (see FIG. 5A). When the prepaid card settlement or the credit card settlement is selected as the settlement method, the management server 3 accesses the prepaid card jurisdiction server 72 or the credit card jurisdiction server 73 via the Internet connection router 7 and is necessary for the settlement process. Send and receive information. Further, the management server 3 displays that the POS terminal 5 displays that the payment is not settled when the transaction code 98 is read by the barcode reader 6 (when the product is received) when cashier payment is selected as the payment method. (Not shown) is displayed above.

  Also, the transaction status is in preparation (order has been placed but the product is not ready), ready (after the product is ready and notified of completion), transaction One of completion (a state in which the customer has received the product and payment has been completed) is stored. These transaction states are rewritten based on the operation result of the preparation completion operation output from the kitchen touch panel 4 and the reading result and the settlement processing result of the transaction code 98 output from the POS terminal 5.

  Next, the functional configuration of the self-order system SY will be described with reference to FIG. The customer terminal 1 includes a login information input unit 101, an order information input unit 102, a payment method selection unit 103, a prepaid card unit 104, an incentive acquisition unit 105, and a transaction code display unit 106 as main functional configurations. The login information input unit 101, the order information input unit 102, the settlement method selection unit 103, and the transaction code display unit 106 are mainly composed of the touch panel 12 (see FIG. 4A) mounted on the customer terminal 1. .

  The login information input unit 101 accesses the management server 3 and inputs a prepaid card identification code as login information. The identification code is identification information used in the prepaid card unit 104. In the present embodiment, only the identification code is input as the login information. However, in addition to the identification code, a name, a telephone number, a personal identification number, or the like may be input.

  The order information input unit 102 uses the self-order application 31 to input order information indicating order details (such as a dish name and quantity). The payment method selection unit 103 selects a payment method for the payment amount calculated based on the input result of the order information from a plurality of types of payment means. Examples of the settlement means include a prepaid card, a credit card, and cash (cash register settlement). Note that cash (cash register payment) may be selected as the payment means, and the POS terminal 5 may perform prepaid card payment or credit card payment using a normal card medium.

  The prepaid card unit 104 functions the customer terminal 1 as a prepaid card, and the prepaid card application 11 is a main part. When the payment method selection unit 103 selects a prepaid card as the payment method, the prepaid card unit 104 performs payment processing for the payment amount.

  The incentive acquisition unit 105 acquires the incentive granted by the management server 3 (incentive granting unit 305). As incentives, use of the Internet connection service and payment to the prepaid card unit 104 are performed. The transaction code display unit 106 displays the transaction code 98 transmitted from the management server 3. The transaction code 98 is a bar code of a unique numeric string generated by the management server 3 for each transaction (for each transaction).

  The barcode reader 6 includes a transaction code reading unit 601 as a main functional configuration. The transaction code reading unit 601 reads the transaction code 98 displayed on the transaction code display unit 106 (touch panel 12) of the customer terminal 1.

  The POS terminal 5 includes an accounting processing unit 501 as a main functional configuration. The accounting processing unit 501 performs accounting processing when the settlement method selection unit 103 selects cashier settlement as the settlement method. The accounting process is performed based on the settlement amount associated with the transaction code read by the transaction code reading unit 601 with reference to the transaction DB 34 (see FIG. 2C).

  The kitchen touch panel 4 includes an order display unit 401 and a preparation completion input unit 402 as main functional components. The order display unit 401 displays a list of order information input by the customer terminal 1. Each order information is displayed in association with information indicating a transaction state and a ready operation icon. The preparation completion input unit 402 is realized by the preparation completion operation icon, and is used by the person in charge of the kitchen to perform the preparation completion operation when the preparation of the product (cooking of the food) is completed.

  The management server 3 includes a card determination unit 301, a use permission unit 302, a card settlement communication unit 303, a purchase history management unit 304, an incentive provision unit 305, a transaction code transmission unit 306, and a transaction management unit 307 as main functional configurations. ing.

  The card determination unit 301 determines whether or not the prepaid card is valid based on the login information input by the customer terminal 1 (login information input unit 101). Specifically, based on the result of communication with the prepaid card jurisdiction server 72 (reference result of the prepaid card DB 72a), the balance associated with the input identification code is a predetermined amount or more, and the card expiration date If the card is not expired, the prepaid card is determined to be “valid”.

  When the card determination unit 301 determines “valid”, the use permission unit 302 permits the customer terminal 1 that has input the login information to use the self-order application 31. In addition, when the use is permitted by the use permission unit 302, the self-order application 31 displays a menu selection screen (see FIG. 4B) on the touch panel 12 of the customer terminal 1. On the other hand, when the use permission unit 302 does not permit the use, the self-order application 31 displays on the touch panel 12 of the customer terminal 1 that “the prepaid card is invalid” and “the self-order function cannot be used”. A message is displayed (not shown).

  When the customer terminal 1 (settlement method selection unit 103) selects the prepaid card settlement or the credit card settlement as the settlement method, the card settlement communication unit 303 performs communication related to the card settlement. Specifically, the prepaid card jurisdiction server 72 or the credit card jurisdiction server 73 on the Internet 71 is accessed, information necessary for card settlement processing is transmitted, settlement results are received, and the customer terminal 1 is notified.

  The purchase history management unit 304 manages the purchase history for each prepaid card identification code using the purchase history DB 33 (see FIG. 2B). The incentive assigning unit 305 refers to the purchase history DB 33 and assigns an incentive according to the purchase history associated with the input identification code. Specifically, when the number of purchases exceeds a predetermined number or the number of times the self-order function is used exceeds a predetermined number, the prepaid card unit 104 is charged with a predetermined fee. Note that when charging the prepaid card unit 104, the prepaid card jurisdiction server 72 is actually accessed to perform the charging process.

  The incentive granting unit 305 permits the use of the Internet connection service to the customer terminal 1 permitted to use the self-order application 31 by the use permitting unit 302 when the use is permitted. Before permitting the use of the Internet connection service, the customer terminal 1 may be prompted to input various information necessary for using the Internet connection service, and the use of the Internet connection service may be permitted only when the information is input. In addition, a time limit may be set for using the Internet connection service.

  The transaction code transmission unit 306 generates a transaction code 98 after acquiring the order information input by the customer terminal 1 (order information input unit 102), and transmits the transaction code 98 to the customer terminal 1. In the present embodiment, when a preparation completion operation is performed by the kitchen touch panel 4 (preparation completion input unit 402), the transaction code 98 is generated using the operation signal as a trigger. In addition, the kitchen touch panel 4 is good also as a structure provided with multiple units instead of only one unit.

  The transaction management unit 307 manages the transaction state for each identification code of the prepaid card using the transaction DB 34 and displays the transaction state on the kitchen touch panel 4. When a plurality of kitchen touch panels 4 are connected to the in-store LAN 9, an operation signal is acquired from each kitchen touch panel 4, and screen data reflecting the operation result is simultaneously transmitted to each kitchen touch panel 4. To synchronize the display. Further, the transaction management unit 307 receives the transaction code 98 from the transaction code transmission unit 306 (when the transaction state becomes “ready”), and if the product has not been picked up after the lapse of a predetermined time (the transaction state is When the transaction does not change to “complete transaction”, the customer terminal 1 is notified. At this time, the transaction code 98 may be transmitted again by the transaction code transmission unit 306. Further, the elapsed time from the transmission time of the first transaction code 98 may be notified.

  Next, screen display of the customer terminal 1 will be described with reference to FIGS. FIG. 4A is a diagram showing an initial screen displayed when the customer terminal 1 accesses the management server 3. Three tabs 91, 92, and 93 are displayed on the initial screen. Among these, when the tab 91 is selected, an input box 94 for inputting an identification code (login information) necessary for starting a self-order and a login button 95 are displayed. When the customer presses the login button 95 after entering the prepaid card identification code in the input box 94, a menu selection screen is displayed (see FIG. 4B). When the tab 92 is selected, recommended information (recommended menu, recommended ingredients, etc.) for the customer is displayed. When the tab 93 is selected, event information is displayed. Note that recommended information and event information can be browsed by an unspecified number of customers without entering an identification code.

  In addition, as recommendation information, the information regarding a season, a date, a day of the week, weather, etc. may be acquired from the site on the internet 71, and a recommendation menu and recommendation foodstuffs may be varied according to these conditions. For example, for the weather, it is conceivable to obtain information such as weather, temperature, and humidity corresponding to the installation location of the management server 3 from a weather forecast site. Further, the management server 3 may be provided with means for detecting these environmental conditions (for example, a thermometer, a hygrometer, etc.), and the recommended menu and recommended food may be varied based on the detection result.

  FIG. 4B is a diagram illustrating a display example of the menu selection screen. As shown in the figure, a menu button group 96 is displayed on the menu selection screen, and a menu desired by the customer can be selected. Although not particularly illustrated, the total number of menus and the total fee are displayed on the menu selection screen as the menu is selected.

  FIG. 5A is a diagram illustrating a display example of a payment method selection screen displayed after the menu is determined. On the payment method selection screen, one of the payment methods can be selected from “prepaid card”, “credit card”, and “cash register payment”. Here, when the customer selects “prepaid card”, the settlement is performed by the prepaid card of the identification code input at the time of login. Note that “another prepaid card” that uses a prepaid card other than the identification code input at the time of login may be selectable as a payment method option. When “credit card” is selected, an input screen (not shown) for inputting credit card information is displayed. When credit card information is input in the prepaid card unit 104, the customer terminal 1 may call the information and transmit it to the management server 3.

  FIG. 5B is a diagram illustrating a display example of an approval screen displayed after the settlement method is selected. On the approval screen, a message that “the reception of the order has been completed” and “a message that the user wants to wait until preparation is completed” are displayed. Note that an estimated time until completion of preparation may be displayed on the approval screen. In this case, the predicted time is calculated based on the order contents (the number of order items and each item) and the congestion status (the number of orders whose transaction state is “in preparation”).

  FIG. 6A is a diagram illustrating a display example of a transaction code display screen displayed when the preparation of the ordered product is completed. As described above, when a preparation completion operation is performed on the order information displayed on the kitchen touch panel 4, the transaction code 98 is displayed on the touch panel 12 of the customer terminal 1 that placed the order.

  FIG. 6B is a diagram illustrating a display example of an incentive display screen displayed after the completion of the receipt of the product. The customer can receive an Internet connection service as an incentive for completing the login. That is, by selecting “Internet connection service” from the privilege list indicated by reference numeral 99, connection to the Internet 71 becomes possible. As an incentive for self-ordering, you can receive a free drink service. For example, by selecting “Drink free service” from the privilege list indicated by reference numeral 99, a coupon screen is displayed, and by presenting this to a clerk, a drink free service can be received. Furthermore, a payment service for a prepaid card can be received as an incentive for the purchase history. For example, by selecting “Card Deposit Service” from the privilege list shown by reference numeral 99, a deposit approval screen is displayed, the deposit amount is confirmed, and the deposit is approved. Deposit is made.

  As described above, according to the present embodiment, the customer can use the self-order function only by inputting the prepaid card identification code to the customer terminal 1 owned by the customer. That is, since it is not necessary to input detailed information such as an address, a telephone number, or a name, the self-order function can be easily used. On the other hand, since the store side discriminates the validity of the prepaid card and permits the use of the application, the use of customers with low reliability can be excluded.

  Moreover, the management server 3 can aim at the user improvement of a self-order function by providing the incentive with respect to the customer terminal 1 using the self-order function. In addition, since the use of the self-order function requires the input of a prepaid card identification code, it is also possible to expect an increase in sales of prepaid cards.

  In addition, since the management server 3 deposits the prepaid card unit 104 as an incentive, it is possible to save the trouble of converting the incentive into cash (cashing), such as a point cashing operation by a customer. In addition, by providing an Internet connection service as an incentive, the customer's residence time in the store becomes longer, and sales at the store can be expected to improve.

  In addition, the management server 3 permits the use of the application only when the balance of the prepaid card corresponding to the identification code entered at the time of login is a predetermined amount or more. By taking measures such as stopping, fraud deterrence effects can be expected. In addition, when the prepaid card is rechargeable, a customer who wants to use the self-order function leaves a predetermined balance or more, so the customer can expect to return to the store.

  In addition, since the customer terminal 1 of the present embodiment functions as a virtual terminal by using the self-order application 31 on the management server 3, it is possible to save the trouble of installing and uninstalling the application on the customer terminal 1. it can. Further, when communication with the management server 3 is performed by wireless communication, the self-order application 31 cannot be used outside the range where communication with the management server 3 is possible, so that security can be improved.

  In the above embodiment, as an incentive, the payment to the prepaid card unit 104 and the use permission of the Internet connection service are exemplified. However, the payment to the prepaid card unit 104 by the incentive granting unit 305 is settled immediately after the accounting process. You may make the payment according to the amount of money, for example, once a month, you may make the payment according to the amount of use of the month, and the frequency | count of use. The use permission of the Internet connection service may be performed simultaneously with the use permission of the self-order application 31, or may be performed at the time of order confirmation or after the accounting process. Further, the use time limit of the Internet connection service may be varied according to the settlement amount.

  In the above embodiment, the customer terminal 1 functions as a virtual terminal. However, the self-order function may be realized by downloading the self-order application 31 from the management server 3. In this case, it is preferable that the self-order application 31 is automatically deleted when the customer (customer terminal 1) goes out of the store and communication with the management server 3 is interrupted. According to this configuration, it is possible to prevent the daily unnecessary applications from being accumulated in the customer terminal 1.

  In the above embodiment, the transaction code transmission unit 306 generates the transaction code 98 and transmits it to the customer terminal 1 when a preparation completion operation is performed on the kitchen touch panel 4. Transmission of the code 98 may be appropriately limited. That is, since the customer stays in front of the counter when the transaction code 98 is transmitted continuously, the number of transmissions of the transaction code 98 per predetermined time may be limited such as twice per minute. According to this configuration, the waiting time for receiving a product in front of the customer's counter can be shortened, and the person in charge of the kitchen can also perform a preparation completion operation without worrying about customer retention.

  Further, in the above embodiment, the card discriminating unit 301 discriminates the validity of the prepaid card based on the inputted identification code, but when a name, a telephone number, a password, etc. are inputted as login information, Only when the consistency of the personal information is determined in cooperation with the prepaid card jurisdiction server 72 and it is determined to be consistent, the prepaid card may be determined to be “valid”. According to this configuration, the effect of preventing fraud can be further enhanced.

  In the above-described embodiment, the order information input unit 102 inputs the order contents. However, in addition to the order contents, the order information input unit 102 may be able to input information related to eating and drinking modes such as in-store eating / removing. In the case of in-store dining, table numbers may be input. According to this structure, the store side can provide the service which carries goods to a customer's table after completion of preparation of goods.

  In the above embodiment, it is assumed that the customer terminal 1 has a prepaid card function. However, instead of the prepaid card function of the customer terminal 1, a prepaid card of a card medium may be used. In other words, the customer must have an information processing terminal equipped with a wireless LAN communication function for accessing the management server 3 (notebook personal computer, PDA, etc. in addition to the smartphone) and a medium for realizing the prepaid card function. Thus, it is possible to receive the service of this system. Note that the prepaid card unit 104 may be rechargeable or impossible. Further, it may be possible to perform auto-charging with automatic credit from a credit card, or may not be possible.

  Moreover, it is possible to provide each function and each process of the self-order system SY (customer terminal 1, management server 3, etc.) shown in said embodiment as a program. Further, the program can be provided by being stored in various recording media (CD-ROM, flash memory, etc.). That is, a program for causing a computer to function as each component of the customer terminal 1 and the management server 3 and a recording medium on which the program is recorded are also included in the scope of rights of the present invention.

  In each of the above-described embodiments, the case where the self-order system SY is applied to a counter service type restaurant is illustrated, but it can also be applied to a table order type restaurant, a drive-through type restaurant, or the like. is there. Further, each part of the management server 3 may be realized by a POS system or a WWW server. In addition, the system configuration and processing steps of the self-order system SY can be appropriately changed without departing from the gist of the present invention, regardless of the above-described embodiments.

  DESCRIPTION OF SYMBOLS 1 ... Customer terminal 2 ... Access point 3 ... Management server 4 ... Touch panel for kitchen 5 ... POS terminal 6 ... Bar code reader 7 ... Internet connection router 9 ... LAN in store 11 ... Prepaid card application 12 ... Touch panel 31 ... Self-order application 33 ... Purchase history DB 34 ... Transaction DB 71 ... Internet 72 ... Prepaid card jurisdiction server 72a ... Prepaid card DB 73 ... Credit card jurisdiction server 98 ... Transaction code SY ... Self order system

Claims (17)

Customer terminals owned by the customer,
A self-order system configured to communicate with a management server that provides an application for realizing a self-order function to the customer terminal and manages order information input by the customer terminal,
The customer terminal is
A login information input unit for accessing the management server and inputting login information including identification information of a prepaid card;
The management server is
A card discriminating unit that discriminates whether or not the prepaid card is valid based on the login information input by the customer terminal;
A self-order system comprising: a use permission unit that permits use of the application to the customer terminal that has input the log-in information when it is determined to be “valid” by the card determination unit. The customer terminal is
It further includes a prepaid card unit that allows the terminal to function as a prepaid card,
The self-order system according to claim 1, wherein the identification information of the prepaid card is identification information used in the prepaid card unit. The management server is
The customer terminal using the self-order function further comprises an incentive granting unit for giving an incentive,
The customer terminal is
The self-order system according to claim 2, further comprising an incentive acquisition unit that acquires the incentive assigned by the incentive provision unit.   The self-order system according to claim 3, wherein the incentive provision unit deposits the prepaid card unit as the incentive.   The self-order system according to claim 3, wherein the incentive granting unit permits use of an Internet connection service as the incentive. The management server is
For each identification information of the prepaid card, further comprising a purchase history management unit for managing a purchase history,
The self-order system according to any one of claims 3 to 5, wherein the incentive provision unit provides the incentive according to the purchase history. The customer terminal is
An order information input unit for inputting the order information using the application;
A payment method selection unit for selecting a payment method of a payment amount calculated based on an input result of the order information from a plurality of types of payment means including the prepaid card,
The self-order system according to any one of claims 2 to 6, wherein the prepaid card unit performs a settlement process of the settlement amount when the prepaid card is selected as a settlement method. The management server is
After obtaining the order information input by the customer terminal, further comprising a transaction code transmitter for generating a transaction code and transmitting the transaction code to the customer terminal,
The customer terminal is
The self-order system according to claim 7, further comprising a transaction code display unit that displays the transaction code transmitted from the management server.   The card discriminating unit refers to a database in which identification information of the prepaid card and a balance are linked and recorded, and the prepaid card is valid depending on whether or not the balance is a predetermined amount or more. The self-order system according to any one of claims 1 to 8, wherein it is determined whether or not. The application runs on the management server,
The customer terminal is
The self-order system according to any one of claims 1 to 9, wherein the self-order system functions as a virtual terminal using the application. Customer terminals owned by the customer,
A control method for a self-order system, in which an application for realizing a self-order function is provided to the customer terminal, and a management server that manages order information input by the customer terminal is configured to be communicable. ,
The customer terminal accessing the management server and inputting login information including identification information of a prepaid card;
The management server determining whether the prepaid card is valid based on the login information input by the customer terminal;
A step of permitting the customer terminal that has input the login information to use the application when the management server determines that the prepaid card is “valid”. Control method. The method of controlling a self-order system according to claim 11, further comprising the step of causing the customer terminal to function as a prepaid card using the identification information of the prepaid card. An incentive granting step in which the management server grants an incentive to the customer terminal using the self-order function;
The method for controlling a self-order system according to claim 12, further comprising: an incentive acquisition step in which the customer terminal acquires the incentive assigned in the incentive provision step. 14. The method of controlling a self-order system according to claim 13, wherein the incentive granting step includes depositing the prepaid card as the incentive. The self-order system control method according to claim 13, wherein the incentive granting step permits use of an Internet connection service as the incentive. The management server further comprises a purchase history management step for managing a purchase history for each identification information of the prepaid card,
16. The method of controlling a self-order system according to claim 13, wherein the incentive granting step grants the incentive according to the purchase history. The program for making a computer perform each step in the control method of the self-order system of any one of Claim 11 thru | or 16.

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