KR20020038441A - System for interpretation service provided using portable telecommunication terminal - Google Patents

Abstract

PURPOSE: A system for providing an interpretation service using a portable communication terminal is provided to offer an improved interpretation service by automatically classifying interpretation counselors corresponding to a language used by a corresponding client and connecting a call between the client and the corresponding interpretation counselor. CONSTITUTION: A portable communication terminal(200) has numeral keys and function buttons for using a telephone service and buttons for applying for an interpretation service. A service provider(300) lends the portable communication terminal(200) to a client, exactly calculates a use charge using the telephone service and the interpretation service, and exactly calculates a use charge when returning the portable communication terminal(200). A communication company(100) provides the telephone service when the client uses the telephone service using the portable communication terminal(200).

Description

System for interpretation service provided using portable telecommunication terminal}

The present invention relates to a system for providing an interpretation service using a mobile communication terminal, and more specifically, to a customer (foreigner and domestic) who needs an interpreter, a mobile communication terminal is rented, and a customer calls a service providing server to request an interpretation. The present invention relates to an interpretation service providing system using a mobile communication terminal which automatically connects an interpreter corresponding to the language of a country requested by a customer to provide an interpretation service.

As tourism is recognized as a third resource, much attention has been focused on attracting foreigners to tourism. This is made more apparent by the result that more profit can be obtained than the profit generated by the export of resources or products.

Recently, the number of foreign visitors to Korea has also increased steadily over the years. For example, since 1999, more than 30,000 Mongolians have been visiting Korea for business or tourism, and the number of foreign visitors is expected to increase steadily.

These foreign visitors usually use a hotel with a thorough service. If you want to communicate using your own language, or if you want to communicate with someone who speaks a different language. do. In this case, the hotel generally communicates through an interpreter residing in the hotel, or uses e-mail or facsimile using the Internet. However, it is practically difficult to arrange all interpreters who can speak the languages of the world inside the hotel, the hassle of having to accompany the interpreter at all times, and the case where the interpreter service is not provided at the desired time.

In addition, when using e-mail or facsimile, there is an advantage that communication can be performed regardless of time, but there is a disadvantage in that real-time communication cannot be achieved due to transmission time.

As such, there is no system to provide real-time simultaneous interpretation services to foreigners who visited their countries in Korea and other countries. There is an urgent need for a system that can be used.

In response to such a request, the Korean Patent Application Publication No. 2000-58294 (published date: 2000.10.05) has previously provided an 'interpretation service providing device and an interpreting service using a wired or wireless telephone terminal'. That is, according to the prior art, an interpreter service providing center that provides an interpreter service for each language, and a telecommunications business department in charge of wired and wireless communication allied with foreigners visiting the country regardless of time and place. By providing an interpreter service so that foreigners can easily access the service, the hotel can increase the profits of the hotel by paying the call charges at the time of check-out. The convenience of the hotel is to enhance the image of the hotel.

However, according to the conventional interpretation system and method, the following problem (s) occur.

In other words, the conventional interpretation system and method is configured to provide only interpretation services to foreigners. Therefore, the inconvenience of having to go out with an interpreter to a foreigner outside the hotel occurs, and the hotel is inefficient because it must be arranged one-to-one to the foreigner.

In addition, in the conventional interpretation system, when an foreigner wants an interpretation service, an unspecified interpreter is connected to the call, so that the interpreter must be capable of interpreting more than one language other than the language of the country used by the foreigner. This requires an interpreter to interpret the languages of several countries, which adds to the economic burden of the operator, and at the time, even if an interpreter who speaks several languages simultaneously provides interpretation services to unspecified foreigners, at the moment By interpreting only the language of the interpreter, the interpreter's operation is inefficiently managed.

In addition, the conventional interpretation system does not provide additional services other than interpretation services. Therefore, when a foreigner feels inconvenient other than an interpreter and asks for a solution, he cannot respond properly.

In addition, the conventional interpretation system is composed of a communication terminal so that the foreigner who wants the interpreter can be provided in the unspecified area using a communication terminal, etc., but only the interpretation between the interpreter and the foreigner In other words, it is not possible to perform simultaneous interpretation with a third party.

Accordingly, the present invention is to solve such a problem (s), the object of the present invention is to automatically translate the interpreter counselor corresponding to the language used by the customer (foreigners and locals) request the interpretation service By classifying and connecting the call between the customer and the corresponding interpreter, it is to provide an interpretation service providing system using a mobile communication terminal to provide an improved interpretation service.

In addition, another object of the present invention is to provide a GPS to the mobile communication terminal at the same time to receive the customer's request and report to the rescue center as the customer enters the emergency button of the mobile communication terminal in case of emergency Built-in, it provides an interpreter service providing system using a mobile communication terminal that enables the customer to quickly identify the location of the customer in case of an emergency and provide additional services such as geographic information service to the customer. have.

In addition, another object of the present invention is to add a speaker phone function to the mobile communication terminal to enable simultaneous interpretation between the customer, an interpreter and a third party, by using a mobile communication terminal that can provide more advanced interpretation services It is to provide an interpretation service provision system.

1 is an overall configuration diagram of an interpretation service providing system using a mobile communication terminal according to the present invention;

2A and 2B are schematic configuration diagrams of a mobile communication terminal showing respective embodiments of the present invention.

3 is an operation flowchart showing the process of performing the interpretation service providing system applied to the present invention,

4A and 4B are flowcharts illustrating a process of providing an interpreter service shown in FIG. 3.

<Description of the code | symbol about the principal part of drawing>

100: communication service provider 200: mobile communication terminal

201: Number and Function Buttons 202: Interpretation Request Button

203: emergency call button 204: language selection button

300: service provider 300a: distributor

301: Web server 302: Data server

303: digital exchange 304: CTI server

305: IVR server 306: recording server

307: interpreter counselor 308: manager

400: Internet network 800: PSTN

A feature of the present invention for achieving such an object (s) includes a mobile communication terminal having a number button and a function button for using a telephone service, and a button for applying for an interpretation service; A service provider who rents a mobile communication terminal to a customer, calculates the amount of usage using a telephone service and an interpreter service using the mobile communication terminal, and requests that the customer settle the amount of use when the customer returns the mobile communication terminal; ; When the customer uses the telephone service using the mobile communication terminal, includes a telecommunications provider that provides the telephone service; The service provider may include: a data server storing information on the type of language the customer wants to interpret and personal information including a phone number and a start date of lease when the customer rents the mobile communication terminal; Interpreter counselors with multiple groups classified by interpretable languages; When the customer selects the application button for interpretation service of the mobile communication terminal, the phone number of the mobile communication terminal is detected, the information on the language type stored in the data server is detected in response to the detected phone number, And a connecting means for automatically selecting an interpreter corresponding to the detected language type among the interpreter counselors group and connecting a call between the client's mobile communication terminal and an interpreter in the service provider.

Here, further comprising a rental shop for renting a mobile communication terminal to the customer; When the customer rents the mobile communication terminal through the rental shop, the rental shop detects the personal information of the customer who rented the mobile communication terminal and transmits the detected personal information to the service provider through the communication provider; It is preferable that the service provider registers and stores the personal information received from the rental shop via the communication service provider in the data server.

In addition, the service provider further includes a web server for receiving personal information transmitted from the rental shop via the communication service provider; The service provider and the web server are connected through the Internet network; The web server preferably requests to store personal information received through the Internet network in a data server.

In addition, the mobile communication terminal further comprises an emergency button registered with a separate telephone number for reporting the emergency situation of the customer; As the customer presses the emergency button, call the call between the mobile communication terminal and the service provider to the telephone number corresponding to the emergency button to report the emergency situation of the customer; The service provider is preferably configured to report the emergency of the received customer to the rescue center.

The portable communication terminal also includes a speaker phone function; If the customer selects the speakerphone function, it is desirable to have the result interpreted by the interpreter consultant listen to the customer and a third party at the same time.

In addition, the interpreter includes an in-house interpreter who belongs to the service provider and an out-of-work interpreter who is at home; When connecting a call between a mobile communication terminal and an interpreter, the connection means preferentially attempts to connect with the internal interpreter and attempts to connect with the external interpreter only when the connection with the internal interpreter is impossible. Do.

In addition, the access means detects the phone number of the mobile communication terminal carried by the customer who requested the call, and uses the detected phone number to directly connect an interpreter that corresponds to the language the customer wants to interpret with the customer. It is preferably a (Computer-Telephony Integration) server.

At this time, it is preferable that the connection means further comprises a digital switch for switching call connections of a plurality of interpreter counselors in several telephone lines.

In addition, the customer further comprises an IVR (Interactive Voice Response) server for recording the customer's request, if the customer did not talk to the interpreter; When the interpreter is in a callable state, the access means preferably transmits the request of the customer recorded in the IVR server to the interpreter.

In addition, the service provider, the recording server for recording the contents of the call between the customer and the interpreter; Analyzing the call recorded on the recording server to evaluate the performance of the interpreter, and may further include a manager for manually distributing the call connection between the customer and the interpreter.

In addition, the mobile communication terminal further includes a GPS for transmitting the location information of the customer via satellite; The mobile communication terminal transmits the location information of the customer detected by the GPS to the service provider; It is preferable that the service provider receives the location information of the customer transmitted from the mobile communication terminal through the access means, provides the geographic information to the customer, and provides the location information of the customer to the rescue center when the customer reports an emergency situation. .

Hereinafter, exemplary embodiment (s) of the present invention will be described in detail with reference to the accompanying drawings. First, in adding reference numerals to the elements of each drawing, it should be noted that the same elements are denoted by the same reference numerals as much as possible even if they are displayed on different drawings. In addition, in the following description there are shown a number of specific details, such as components of the specific circuit, which are provided only to help a more general understanding of the present invention that the present invention may be practiced without these specific details. It is self-evident to those of ordinary knowledge in Esau. In describing the present invention, when it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted.

Figure 1 shows the overall configuration of the interpretation service providing system using a mobile communication terminal according to the present invention, Figures 2a and 2b is a schematic configuration diagram of a mobile communication terminal showing each embodiment of the present invention 3 is a flowchart illustrating an operation of an interpreter service providing system applied to the present invention, and FIGS. 4A and 4B are flowcharts illustrating a process of providing an interpreter service shown in FIG. 3.

The configuration of the present invention with reference to FIGS. 1 and 2 is as follows.

First, referring to FIG. 1, the system configuration of the present invention will be described. The communication provider 100 provides a communication service (satellite communication service, wireless communication service, and wired communication service) to a customer who rents the mobile communication terminal 200. At the same time, the personal information of the customer who rents the mobile communication terminal 200 is transmitted to the service provider 300.

The service provider 300 rents the mobile communication terminal 200 to the customer, registers the personal information of the customer who rented the mobile communication terminal 200, provides an interpretation service at the request of the customer, and the contents of the call of the customer. Improve the call service by recording and managing the contents of the call and interpretation counselor, provide emergency call function according to the emergency situation, settle the usage fee of the mobile communication terminal 200 rented by the customer, and provide tourist data and Various services such as reservation of lease of the mobile communication terminal 200 are provided.

Meanwhile, the service provider 300 includes a web server 301, a data server 302, a digital switch 303, a CTI server 304, an IVR server 305, a recording server 306, and an interpreter counselor 307. And manager 308.

In addition, the interpreter counselor 307 is composed of a plurality of groups classified by language, it can be divided into an internal interpreter 307a resident in the service provider 300 and an external interpreter 307b working at home.

Here, if each component of the service provider 300 is described in more detail, the web server 301 provides various contents that can be provided to the customer. In particular, when the customer rents the mobile communication terminal 200 through the rental store 300a, the web server 301 is registered by the communication service provider 100 and transmitted to the customer through the Internet network 400. Receive In addition, when the customer rents the mobile communication terminal 200 through the service provider 300, the web server 301 may provide an environment in which personal information of the corresponding customer may be input.

The data server 302 stores the personal information of the customer registered by the web server 301 and at the same time stores the interpretation service and various requests requested by the customer through the mobile communication terminal 200, and stores various customer data. Databases of relevant customer histories are stored.

The digital private branch eXchange 303 shares a certain number of external telephone lines used by the service provider 300 with all employees (manager 308, interpreter 307, and other employees). Automatically connect phone between internal users who are connected to In addition, the digital switch 303 receives the position information of the customer using the satellite 500 and the Global Positioning System (GPS) in the portable communication terminal 200 from the portable communication terminal 200.

A CTI server (Computer-Telephony Integration Server) 304 uses a computer to manage telephone calls. That is, the customer requesting a call detects the phone number of the mobile communication terminal 200, and directly connects an interpreter 307 corresponding to the language that the customer wants to interpret using the detected phone number. It acts as a connection means. In addition, it is responsible for delivering the customer's request recorded in the IVR server 305 to be described later to the interpreter 307, calculates the frequency or frequency of reception or frequency of the interpreter 307. The CTI server 304 is responsible for transmitting the location information of the customer transmitted from the digital switch 303 to the interpreter 307.

IVR server (Interactive Voice Response Server) 305 accepts a combination of voice call input and those that selectively press a button on a touch-tone phone, forming voice, fax, callback, e-mail, and other media. Provide an appropriate response. In particular, when the customer fails to make a call with the interpreter 307, the IVR server 305 generates and guides an automatic answering voice and receives and records the request of the customer.

The recording server 306 records the conversation between the interpreter 307 and the customer. That is, the contents of the call of the interpreter 307 and the customer recorded in the recording server 306 are used as the work evaluation data of the interpreter 307 later, and used as the evaluation data for evaluating whether sufficient service is provided to the customer. .

The interpreter 307 is composed of at least one or more groups classified by languages used by the customer.

The manager 308 checks the working state of the interpretation counselor 307 and the contents of the call recorded in the recording server 306. In addition, the manager 308 is responsible for manually distributing the call from the customer while the call is congested, and when the customer requests an emergency call, when the customer cannot call the interpreter 307, an interpreter service is provided instead. Report the emergency status of the customer to the rescue center (eg 112, 119, etc.) at the same time.

On the other hand, the mobile communication terminal 200, as shown in Figure 2a, an interpreter request that can request a direct call with various numbers and function buttons 201, and the interpreter 307 for performing a normal telephone function It may also include a button 202 and an emergency call button 203 for informing an emergency situation when an emergency situation occurs, as shown in Figure 2b, various numbers and function buttons 201 for performing a normal telephone function ), And language selection buttons 204 for selecting a language desired by the customer from among the interpreter counselors 307, and an emergency call button 204 for notifying of an emergency situation in case of an emergency situation. have. In addition, the mobile communication terminal 200 has a speaker phone function, and simultaneous interpretation with a customer, an interpreter 307, and a third party can be performed using the speaker phone function.

In addition, the service provider 300 may rent a large amount of the mobile communication terminal 200 to an institution 600 operated by a Korean national who deals with a large number of foreigners, such as a store or a public office, and may provide an interpreter service to a foreigner who the Korean national will deal with. have.

Referring to Figures 3 and 4 with respect to the operation of the present invention having such a configuration as follows.

First, as shown in FIG. 3, a customer including a local or a foreigner rents the mobile communication terminal 200 from the rental store 300a or the service provider 300 and uses the fee accordingly to the service provider 300. Contract to pay (S101). At this time, the customer requests the rental store 300a or the service provider 300 to input the personal information of the customer (for example, a language, name, usage fee payment method, etc.) of the customer (S102) and the service provider 300 ) Registers the personal information of the customer and the telephone number of the mobile communication terminal 200 to the customer in the data server 302 (S103). At this time, when the customer rents the mobile communication terminal 200 through the rental shop 300a or the like, the rental shop 300a communicates the customer's personal information and the telephone number of the mobile communication terminal 200 through a communication terminal such as a computer. The service provider 100 registers the personal information of the customer and the telephone number of the mobile communication terminal 200 in the web server 301 of the service provider 300 through the Internet network 400. . After registering the customer through such a process, the service provider 300 provides an interpreter service S200 to be described later according to the customer's request (S104).

Thereafter, when the customer returns the mobile communication terminal 200 to the service provider 300 or the rental store 300a (S105), the rental store 300a indicates that the customer returned the mobile communication terminal 200 to the service provider 300. After notifying the service provider 300, the service provider 300 calculates the usage fee of the corresponding mobile communication terminal 200 (S106), and requests to settle the calculated usage fee (S107). Thus, when the customer settles the usage fee (S108), the service provider 300 terminates the contract.

On the other hand, with reference to Figure 4 describes the process of performing the interpretation service described in Figure 3, when the customer performs a telephone call using the mobile communication terminal 200 (S201), the communication provider 100 Detects the phone number of the mobile communication terminal 200 and the phone number called by the mobile communication terminal 200, and connects the calling phone number so that the customer can perform a normal call (S202). In this case, the call charge used by the customer is settled by the communication service provider 100, and the service provider 300 receives the call charge information from the communication service provider 100 at a time when the customer returns the mobile communication terminal 200 later. Use as a fee calculation data.

On the other hand, when an emergency occurs in the customer and the customer enters the emergency call button 203 mounted on the mobile communication terminal 200, the mobile communication terminal 200 and the phone number information corresponding to the emergency call button 203 Send the customer's location information identified through the phone number and GPS of the customer's mobile communication terminal 200, each of the transmitted information is the base station 700, the public telephone network (PSTN) 800 and DID (Direct Inward Dialing) The call is received by the CTI server 304 through the direct call) service and the digital switch 303, and the CTI server 304 detects the received emergency call phone number information and recognizes that the current emergency call mode is requested (S203). ). Thereafter, the CTI server 304 detects the personal information and the location information of the customer from the data server 302 through the phone number of the customer (S204), and selects the type of language used by the customer from the detected personal information. Detects, and displays the emergency call mode on the monitor of the interpreter 307 corresponding to the language used by the customer through the phone number of the customer, and the call is available in the emergency call mode of each interpreter 307 It is determined whether an interpreter counselor 307 exists (S205). At this time, the CTI server 304, after grasping from the in-line interpreter 307a of the service provider 300 in the process of identifying the call interpreter (307), if there is no available in-line interpreter (307a) is a home worker It may be desirable to identify outreach interpreters 307b for the speed of the interpreter consultation process.

In this step (S205), if there is an interpreter counselor 307 that can be called in the emergency call mode, the CTI server 304 connects the customer and the corresponding interpreter 307 corresponding to the language used by the customer, the state capable of mutual call Switch to (S206). At this time, if the call is formed between the customer and the interpreter 307, the recording server 306 records the call between the customer and the interpreter 307, and ends the recording function when the call is blocked. Then, the call counselor 307 reports the emergency situation of the customer to the rescue center at the request of the customer (S207).

If, in step S205 above, it is determined that there is no interpreter 307 available in the emergency call mode, the CTI server 304 determines whether there is a manager 308 who can call (S208). If there is a possible manager 308, the customer and the manager 308 is connected to switch to a mutually callable state (S209). Accordingly, when the customer reports his or her emergency situation to the manager 308, the manager 308 receives the report of the customer and reports the emergency situation of the customer to the rescue center (S207).

If there is no manager 308 available to call the customer in step S208 above, the CTI server 304 forms a call between the customer and the IVR server 305 (S210) and the customer at the IVR server 305. Control to record the request of the (S211), when the interpreter 307 or the manager 308 is switched to the call state (S212) the interpreter counselor 307 recorded the customer's request recorded in the IVR server 305 Or control to be automatically delivered to the manager 308 (S213). Accordingly, the customer may be provided with the service for the request registered in the IVR server 305 when the interpreter 307 or the manager 308 is switched to the call state after a certain time.

On the other hand, if the customer inputs a language selection button for the interpretation of the interpretation request button 202 shown in Figure 2a or the language selection button 204 of each country shown in Figure 2b, the mobile communication terminal 200 Send the phone number information corresponding to the corresponding button and the location information of the customer using the phone number and GPS of the mobile communication terminal 200 of the customer, and each of the information sent is a direct inward dialing (DID) service and Received by the CTI server 304 through the digital switch 303, the CTI server 304 detects the telephone number information corresponding to the received interpretation button or language selection button to recognize that the current interpretation service mode is requested (S214). ).

Subsequently, when the customer selects an interpretation request button 201 in the mobile communication terminal 200 as shown in FIG. 2A, the CTI server 304 displays the customer's phone number in the data server 302. Detect personal information (S215), detect the type of language used by the customer among the detected personal information (S216), and automatically connects a call with an interpreter 307 corresponding to the language used by the customer do.

If the customer selects a desired language using the mobile communication terminal 200 as illustrated in FIG. 2B, the CTI server 304 may select a corresponding language selection button through a phone number corresponding to the language selection button selected by the customer. The call is automatically connected with the corresponding interpreter.

At this time, if there is a translator who can call (307) (S217), the CTI server 304 connects the call between the customer and the interpreter who can call (307) is switched to a callable state (S218). At this time, if the call is formed between the customer and the interpreter 307, the recording server 306 records the call between the customer and the interpreter 307, and ends the recording function when the call is blocked. Accordingly, the customer may be provided with an interpretation service through the interpreter 307, and simultaneous interpretation with a third party is also possible using the speakerphone function of the mobile communication terminal 200. In addition, the CTI server 304 may provide a geographic guidance service to the customer by using the location information of the customer received from the GPS in the mobile communication terminal 200.

Here, the CTI server 304, in the process of identifying the interpretable interpreter 307 that can be called, after grasping from the internal interpreter 307a of the service provider 300, like the emergency call mode described above, and then the callable inner interpreter 307a. In the absence of c), it may be desirable to identify a telecommuter (308b) who is a telecommuter at home for the speed of the interpreter consultation process.

If it is determined in step S217 that there is no interpreter who can speak, the CTI server 304 may call the client several times (eg, 3 Times) Repeated attempts (S219), as a result of repeated attempts, there is no interpreter 307 available to call, CTI server 304 forms a call between the customer and the IVR server 305 (S220) The server 305 controls to record the customer's request (S221), when the interpreter 307 is switched to the call state (S222) the customer's request recorded in the IVR server 305 interpreter counselor ( 307 and controls to automatically transfer (S223). Accordingly, the customer may be provided with an interpreter service by the call of the interpreter counselor 307 when the interpreter counselor 307 is switched to the state available for a certain time. Here, if the call is not made with the interpreter 307 even though the customer repeatedly attempts to connect to the call several times, the CTI server 304 checks this and the interpreter 307 makes a call to the customer. It is advisable to set the fee for one interpreter service to be converted to a free service by excluding the fee.

As a result, the present invention registers the personal information of the customer for the customer who has rented the mobile communication terminal 200, and when the customer requests an interpretation service, an interpreter corresponding to the language used by the customer using the personal information of the customer By automatically selecting the counselor 307 to form a call, it is possible to provide improved interpretation services, to automate the call connection with the interpreter 307, and to call the customer and interpreter 307 You can connect quickly.

As described above, although the specific embodiment (s) have been described in the detailed description of the present invention, various modifications are possible without departing from the scope of the present invention. Therefore, the scope of the present invention should not be limited to the described embodiment (s), but should be defined by the claims below and equivalents thereof.

As a result, according to the interpretation service providing system using a mobile communication terminal according to the present invention the following advantage (s) occurs.

That is, when a customer requests an interpreter service, an interpreter corresponding to a language used by the customer is automatically classified to connect the call between the customer and the interpreter, thereby providing an improved interpreter service.

In addition, when the customer enters the emergency button of the mobile communication terminal in case of emergency, the service provider accepts the customer's request and reports it to the rescue center, and the GPS is embedded in the mobile communication terminal. When you are in a situation, you can quickly identify the location of your customers and provide them with additional services, such as geographic guidance.

In addition, by adding a speaker phone function to the mobile communication terminal to enable simultaneous interpretation between a customer, an interpreter, and a third party, it is possible to provide more advanced interpretation services.

Claims (11)

A mobile communication terminal having a number button and a function button for using a telephone service and a button for applying for an interpretation service; Lending the mobile communication terminal to a customer, the customer uses the mobile communication terminal to settle an amount of use using a telephone service and an interpreter service, and requests the customer to settle the use amount when the customer returns the mobile communication terminal. Service providers; And When a customer uses the telephone service by using the mobile communication terminal, includes a telecommunication service provider that provides the telephone service; The service provider, When a customer rents the mobile communication terminal, the data server stores information on the type of language the customer wants to interpret, and personal information including a phone number of the mobile communication terminal and a lease start date; Interpreter counselors with multiple groups categorized by interpretable languages; When the customer selects the interpretation service request button of the mobile communication terminal, the phone number of the mobile communication terminal is detected, and the information on the language type stored in the data server is detected in response to the detected phone number, and the language A mobile communication device comprising access means for automatically selecting an interpreter counselor corresponding to the detected language type among a plurality of interpreter counselor groups classified by categories and connecting a call between the client's mobile communication terminal and an interpreter counselor in the service provider; Interpretation service providing system using a terminal. 2. The system of claim 1, further comprising: a rental shop for renting the mobile communication terminal to a customer; When the customer rents the mobile communication terminal through the rental shop, the rental shop detects the personal information of the customer who rented the mobile communication terminal and transmits the detected personal information to the service provider through the communication service provider. and; And the service provider registers and stores the personal information received from the rental store via the communication service provider in the data server and stores the personal information. The method of claim 2, wherein the service provider, A web server for receiving the personal information transmitted from the rental shop via the communication provider; The communication service provider and the web server are connected through an internet network; And the web server requests to store the personal information received through the internet network in the data server. The method of claim 1, wherein the mobile communication terminal, It further includes an emergency button registered with a separate telephone number for reporting the emergency situation of the customer; Reporting a customer's emergency by connecting a call between the mobile communication terminal and the service provider to a telephone number corresponding to the emergency button as the customer presses the emergency button; The service provider is an interpreter service providing system using a mobile communication terminal, characterized in that configured to report the emergency situation of the received customer to the rescue center. The method of claim 1, wherein the mobile communication terminal, Includes speaker phone functionality; If the customer selects the speaker phone function, the interpretation service providing system using a mobile communication terminal, characterized in that the result interpreted by the interpreter counselor can listen to the customer and a third party at the same time. The method of claim 1, The interpreting counselor includes an in-house interpreting counselor belonging to the service provider and an out-of-work interpreting counselor who is working from home; The connection means, when connecting the call between the mobile communication terminal and the interpreter, preferentially attempts to connect with the internally interpreted interpreter, and the call with the externally interpreted interpreter only when the connection with the internally interpreted interpreter is impossible. Interpretation service providing system using a mobile communication terminal, characterized in that for attempting to connect. The method of claim 1, wherein the connecting means, CTI (Computer-Telephony) that detects the phone number of the mobile communication terminal carried by the customer who requested the call, and directly connects the interpreter that corresponds to the language the customer wants to interpret using the detected phone number. Integration) interpretation service providing system using a mobile communication terminal, characterized in that the server. The method of claim 7, wherein the connecting means, Interpretation service providing system using a mobile communication terminal further comprises a digital switch for switching the call connection of a plurality of interpreting counselors to several telephone lines. The method of claim 1, If the customer fails to communicate with the interpreter, further comprising an IVR (Interactive Voice Response) server for recording the request of the customer; The access means, when the interpreter is in a call state, the interpreter service providing system using a mobile communication terminal, characterized in that to deliver the request of the customer recorded in the IVR server to the interpreter. The method of claim 1, wherein the service provider, A recording server for recording the conversation between the customer and the interpreter; And a manager for analyzing the call contents recorded in the recording server to evaluate the performance of the interpreter and manually distributing a call connection between a customer and the interpreter. The method of claim 1, wherein the mobile communication terminal, A GPS for transmitting the location information of the customer through the satellite; The portable communication terminal transmits the location information of the customer detected by the GPS to the service provider; The service provider receives the location information of the customer transmitted from the mobile communication terminal through the access means to provide the geographic information to the customer and when the customer reports the emergency, the location information of the customer is sent to the rescue center. Interpretation service providing system using a mobile communication terminal, characterized in that provided in the.