KR20140051660A

KR20140051660A - System and method for providing concurrent inquires telephony and order/reservation service of multiple service provider the type of circumference business

Info

Publication number: KR20140051660A
Application number: KR1020120117961A
Authority: KR
Inventors: 임완택; 전성훈; 문윤기
Original assignee: 케이티하이텔 주식회사
Priority date: 2012-10-23
Filing date: 2012-10-23
Publication date: 2014-05-02

Abstract

The present invention can be applied to a system in which a requirement of a user is cultivated or converted into voice, transmitted to a plurality of business owners through a telephone network at the same time even if the user does not search or call the POIs (Points of Interest) A system and a method for providing a simultaneous inquiry call and a pre-order service for a plurality of business owners according to respective industries in which a business operator matching a user's condition returns a 1: 1 connection processing to the user, A portable terminal for providing a role of an interface for confirming business information and providing a call connection, including an application for confirming local information and user location information and transmitting it to a service server via a wireless network; If the requirement of the user is raised or negative And a service server for performing a connection processing with a user in a one-to-one manner by returning from an employer who is received by a communication network through a business telephone, .

Description

TECHNICAL FIELD [0001] The present invention relates to a system and a method for providing simultaneous inquiry and pre-order service for a plurality of businesses by a neighboring industry, and a system and a method for providing a pre-

The present invention relates to a system and method for providing inquiry and reservation order service using a communication network. More particularly, the present invention relates to a system and method for providing inquiry and reservation order service using a communication network, And more particularly, to a system and method for providing simultaneous inquiry and pre-order service for a plurality of business owners by industry.

A service user uses a remote service from a remote place to inquire to a large number of business owners (hereinafter referred to as a "business establishment") such as a nearby store, a lodging establishment, a restaurant, etc. In many cases, It is a method to make a reservation by checking whether or not a reservation can be made at a desired time of using the business by calling the business.

Recently, computerized reservation system (CRS) has been used to increase the number of Internet users and to increase the number of online and offline business sites. The main purpose of the computer reservation system (CRS) is to distribute a seat of a transportation means such as an airplane, a train or the like by connecting to a central computer through a terminal from a locally distributed agent, The terminal accesses in real time online and performs reservation service.

In addition to the computer reservation system (CRS), an automatic response system (ARS) is also used. The automatic answering system (ARS) is an information exchange service that does not require any other terminal but is possible only with a normal telephone. A video response system (VRS) capable of extracting still picture information and moving picture information together with voice information by using a television receiver and an interlock key pad as a response system ahead of the automatic answering system (ARS) ).

However, such a conventional reservation system has a disadvantage in that it is an independent database management level in which networking (net-working) is not implemented with each business. In addition, when a user wishing to use a specific business is located in a place where the user can not use the Internet, it is difficult to inquire after inquiring the telephone number of the lodging company. If the telephone number of a particular business is not known, reservation of the business is difficult.

Accordingly, there is a problem in that a lot of efforts must be made by the user in order to find and book the corresponding business, despite the fact that the business is in a condition that he or she actually desires.

SUMMARY OF THE INVENTION Accordingly, the present invention has been made in an effort to solve the above problems, and it is an object of the present invention to provide a method and apparatus for searching for a POI (Points of Interest) System and method for simultaneous inquiry and pre-order service for multiple business owners by neighboring industry, which is transmitted through telephone network to the employer and the business owner who receives the call and returns the business to the user in a 1: The purpose is to provide.

According to another aspect of the present invention, there is provided a system for providing simultaneous inquiry and reservation order service for a plurality of business enterprises in each business type according to the present invention, including a voice processing and search by business type, area information, A portable terminal for providing a role of an interface for confirming business information and making a call connection, including an application for transmitting to a service server through a portable terminal; And a service server which is transmitted to a plurality of business owners through a telephone network and which receives business partners received through a communication network through a business telephone and returns an employer who meets the conditions of the user,

Preferably, the service server includes a storage unit for storing geographic information system (GIS) data, business information, user information, and map information, and a communication unit for processing data received from the portable terminal in association with the storage unit, An operation processing unit for providing information desired by the user, storing or converting the processed voice information, and extracting a list of business telephone numbers to be simultaneously called; and a plurality of business owners extracted from the operation processing unit, And an intelligent network service unit for providing a call connection between an employer and a user and delivering the feedback of the employer to the user.

Preferably, the service server further includes a blacklist management unit for blocking prank calls or abusing of users and employers using blacklist information.

Preferably, the storage unit includes a GIS data DB for converting the GIS data into a database, a business information DB storing business information including a business type, an address, a menu, a telephone number, a scale, A user information DB that stores user information including a location, a telephone number, and a requirement of a user who has been transferred; and a map information DB that stores map information for each region in a database.

Preferably, the operation processing unit performs a function of pushing information of a business desired to be connected to the portable terminal.

Preferably, the operation processing unit comprises: a voice processing unit for converting data received from the portable terminal into a voice or voice; and a voice processing unit for textizing data according to user information and a user's desired condition, A detection unit for extracting user information by using data processed by the data processing unit and for detecting a corresponding shop in a region of a desired condition in a storage unit; And a business information providing unit for providing the business information detected by the detecting unit or the information of the business that the user has requested to confirm the desired condition to the portable terminal.

Preferably, the intelligent network service unit has a function of confirming when a user and an employer are directly connected to each other, processing the request only for a call connection request, or distributing the call so that an employer who wants to communicate with the user can make a next call connection in a standby mode .

Preferably, the intelligent service unit comprises: a simultaneous call service unit for performing a simultaneous call service to a business use telephone set of a corresponding local area in a desired condition detected by the operation processing unit; and a call connection unit for performing call connection with the simultaneously- A call connection / response reception processing unit for providing the desired condition information of the user who is voice-converted in the operation processing unit through an ARS (automatic response system) service, and a business telephone set for a local business for performing simultaneous call service by the simultaneous call service unit And a call distributing unit for distributing the call.

According to another aspect of the present invention, there is provided a method for providing simultaneous inquiry and pre-order service for a plurality of business enterprises of each business type according to the present invention, including the steps of: (A) (B) receiving the input information, performing a voice conversion process on the input information, selecting a shop matching the search condition in conjunction with the GIS data, shop information, and map information stored in advance in the storage unit, (C) simultaneously calling the telephone number of the selected business and providing the user's request through the ARS announcement to the recipient of the telephone call.

Preferably, the step (A) includes providing the business information in order from the user's location through the application included in the portable terminal in order of location.

Preferably, the step (A) includes the steps of (A1) searching for a business type for inquiry and reservation order by confirming business information provided in a short distance order from a location of a user provided in an application of a portable terminal of a user, (A2) The entire call button of the searched business type is selected and moved to the call screen and the user receives the location, search radius, company list, business type, requirements, and portable terminal information together with the requirement and condition content voice file And a control unit.

Preferably, in the step (A2), a voice input is made through the voice recording mode as an input method of the requirements and condition contents, or a GUI-based reservation screen or a text message screen in which at least one condition is listed on the screen, And receives input through selection or text input.

Preferably, in the step (B), when input information is received through the portable terminal, the input information is converted into a voice file format using TTS (Text to Speech), and the user information is extracted from the input information through the portable terminal A step of detecting and selecting, in a storage unit, a shop by region corresponding to a user's desired condition, a present location of a user, a business type, a search radius, and a number of businesses; And providing information to the user.

Preferably, the step (C) includes the steps of: (C1) performing a simultaneous call to a business telephone at a corresponding selected business having a desired condition; (C2) converting the input information of the user into a voice file format; Providing the contents of the voice to the employer through the ARS information service and providing the user's requirements; (C3) Checking the availability of the user's requirement to the employer who listened to the user's requirements through the ARS service And (C4) providing the call connection between the employer and the user through call distribution when the confirmation is made.

Preferably, in step (C3), connection is made directly to the user according to the contents of the confirmation, and only the business information is transmitted to the user, and a re-listening and cancellation service is provided.

Preferably, in the direct communication, the other business owner can not directly connect and only the business information can be requested to be transmitted to the user. In this case, the business owner who wants to establish a call connection with the user, So that the call connection is possible.

As described above, the system and method for providing simultaneous inquiry telephone and pre-order service for a plurality of business enterprises according to the surrounding industry according to the present invention have the following effects.

First, many businesses are able to provide real-time data by networking with each other, so that users who want to use the service can use the service without problems even if they do not know where the Internet is located or if they do not know the phone number. Do.

Second, users who are not equipped with a computer network or who are located in an area where the diffusion of the computer communication network is not activated, can provide simultaneous inquiry and pre-order service through telephone by using a telephone network.

Third, it is not a real-time reservation in the form of reservation of one-sided information, but after the business confirms the condition desired by the user, the activity of guiding the reservation to the user allows the user to make a more convenient and quick reservation, Service and can increase the reservation rate and sales.

Fourth, subscriber subscription is unnecessary, and there is no need to continuously update the status of the employer (reservation available) in the system.

Fifth, it can be applied to a wide range of industries such as Hope House, Massage Shop, Nail Art and Beauty Salon.

Sixth, it is possible to connect businesses near the user's location through smartphone GPS.

Seventh, even if the number of the user is not directly exposed to the user through the call connection and relay through the ARS intelligent network and the user number is reserved for the reservation (050) in real time so as not to be exposed, The number is not left to the employer, so the risk of privacy exposure can be reduced.

1 is a block diagram showing a configuration of a simultaneous inquiry phone call and reservation order service providing system for a plurality of business owners according to the surrounding industry according to the embodiment of the present invention
2 is a flowchart for explaining a method of providing simultaneous inquiry call and pre-order service for a plurality of business owners for each business type according to an embodiment of the present invention
FIG. 3 is a flow chart for explaining the requirement input process of FIG. 2 in detail;
FIG. 4 is a flowchart for explaining the voice conversion process and the business setting process of FIG. 2 in detail;
FIG. 5 is a flow chart for explaining in detail the process of connecting the user with the user,

Other objects, features and advantages of the present invention will become apparent from the detailed description of the embodiments with reference to the accompanying drawings.

Preferred embodiments of a simultaneous inquiry telephone and pre-order service providing system and method for a plurality of business enterprises according to the surrounding industry according to the present invention will be described with reference to the accompanying drawings. The present invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art. It is provided to let you know. Therefore, the embodiments described in this specification and the configurations shown in the drawings are merely the most preferred embodiments of the present invention and do not represent all the technical ideas of the present invention. Therefore, It is to be understood that equivalents and modifications are possible.

FIG. 1 is a block diagram showing a configuration of a simultaneous inquiry phone call and reservation order service providing system for a plurality of business enterprises according to an embodiment of the present invention.

As shown in FIG. 1, the simultaneous inquiry telephone and pre-order service provision system includes a portable terminal 100, a service server 200, and a business telephone 300.

The portable terminal 100 includes a portable terminal capable of transmitting data through a wireless network such as a mobile phone, a smart phone, a tablet PC, and a PDA. The mobile terminal 100 includes an application for confirming the user's voice processing, search by type, area information, user location information, and transmitting the user's location information to the service server 200 through the wireless network, It acts as an interface. Especially, the user's phone number is mapped to the secure number so that personal information is protected even during the call.

The service server 200 transmits the request condition of the user received from the portable terminal 100 to a plurality of business owners via a telephone network at the same time, 1: 1 connection with the user.

The business telephone 300 includes a telephone, a pager, and a facsimile machine, which are communication means previously registered in the service server 200 and can receive information on a user's requirement.

Meanwhile, the service server 200 includes a storage unit 230 for storing a search engine, GIS (Geographic Information System) data, business information, user information, and map information, The mobile terminal 100 processes data received from the terminal 100 or communicates with the portable terminal 100 to provide information desired by the user, stores or converts the processed voice information, extracts a list of phone numbers to be called simultaneously, An intelligent network service unit 210 for transmitting user requirements to a plurality of business owners extracted from the operation processing unit 210 and for communicating the business owner with the user, (220). And further includes a blacklist management unit 240 for blocking prank calls or abusing of users and employers using blacklist information so as to minimize inconvenience and increase reliability.

At this time, the storage unit 230 stores a GIS data DB 231 that converts GIS data into a database, business information such as business type, address, menu, phone number, scale, A DB 232, a user information DB 233 that stores user information such as the location, telephone number, and requirements of the user transmitted from the portable terminal 100, a map database 233, And an information DB 134.

The operation processing unit 210 also performs a function of pushing information of a business that wants to be connected to the portable terminal 100 through pushing. In addition, the intelligent network service unit 220 confirms when the user and the business partner are directly connected, processes the connection request so that only a call connection request can be made, or distributes the call so that an employer who wants to communicate with the user can make a next call connection in the standby mode .

The structure of the operation processing unit 210 and the intelligent network service unit 220 will be described in more detail as follows.

First, the operation processing unit 210 includes a voice processing unit 211 for converting the data received from the portable terminal 100 into a voice or voice, a voice processor 211 for extracting user data and data according to a user's desired condition from the received data, A data processing unit 212 that performs data processing such as sorting, sorting, and aggregating text data, extracts user information using data processed by the data processing unit 212, And a service information providing unit that provides the shop information detected by the detecting unit 213 or the shop information that the user has requested to confirm the desired condition to the portable terminal 100, (214).

The intelligent service unit 220 may include a simultaneous call service unit for performing a simultaneous call service to the business use telephone 300 of the corresponding local area office of the desired condition detected by the detection unit 213 in the operation processing unit 210, And a telephone connection / disconnection / connection unit for performing call connection with the simultaneous calling office telephone 300 and providing the desired condition information of the user who is voice-converted by the voice processing unit 211 through an ARS (automatic answering system) And a call distribution unit 223 for distributing the call to the office telephone 300 of a local business office that performs the simultaneous call service by the simultaneous call service unit 221.

The operation of the simultaneous inquiry call and pre-order service providing system for a plurality of businesses according to the surrounding industry according to the present invention will be described in detail with reference to the accompanying drawings. The same reference numerals as those in Fig. 1 designate the same members performing the same function.

FIG. 2 is a flowchart illustrating a method for providing simultaneous inquiry call and pre-order service for a plurality of business owners by business type according to an embodiment of the present invention.

Referring to FIG. 2, the user inputs a request for inquiry and pre-order through the portable terminal 100 (S100). At this time, the portable terminal 100 includes an application for verifying the user's voice processing, search by industry, area information, user location information, and transmitting it to the service server 200 through the wireless network. 200 provide the business information (location, telephone number, etc.) in the order of the closest from the user's location.

Referring to FIG. 3, the requirement inputting process is described in more detail. First, the business information provided in order of the user is provided from the location of the user provided in the application of the user's portable terminal 100, (S110). Then, the entire call button of the searched business category is selected and the call screen is moved to the call screen (S120), and the requirement and condition content are inputted (S130). At this time, the input of the requirement and the condition contents is inputted through voice in the voice recording mode. However, the present invention is not limited thereto, and it is possible to substitute a GUI-based reservation screen or a text message screen in which some conditions are listed . The information transmitted to the service server 200 includes a location of a user, a search radius, a business list, an industry type, a requirement (voice file), and a portable terminal information along with a voice file according to requirements and condition contents.

When the input information is received through the portable terminal 100, the input information is subjected to voice conversion processing, and the information is stored in the storage unit 230 in association with the GIS data, business information, (S200).

4, when the input information is received through the portable terminal 100, information input through the voice processing unit 211 is converted into voice (voice) using TTS (Text to Speech) And converts it into a file format (S210). Then, the user information is extracted from the input information through the portable terminal 100, and the corresponding store is selected and selected in the storage unit based on the user's desired condition, the user's current location, the type of industry, the search radius, S220). In addition, it may provide the user with the business information of the selected local business, or the confirmation of the desired condition (S230).

Then, the call is simultaneously made to the telephone number of the selected business, and the user who receives the call is provided with the user's request through the ARS announcement. And connects the user and the employer who can satisfy the user's requirement (S300).

Referring to FIG. 5, the process of providing the user with the requirements of the user and connecting the user to the user will be described in detail with reference to FIG. 5. First, the simultaneous call service unit 221 sends a request 300) (S310). In operation S320, the voice processing unit 211 converts the input information of the user into the voice file format and provides the contents of the upbringing or voice to the business owner through the ARS announcement service to provide the user's requirements. After having listened to the user's requirements through the ARS service, the owner confirms whether or not the user's requirement can be provided at his or her establishment (S330), and when the owner's confirmation is made, the call distribution through the call distribution unit (223) And provides a call connection between the employer and the user (S340).

In this case, various methods can be used as a method of confirming whether or not the user's request can be provided. Preferably, the keypad 1 is directly connected to the user by pressing the keypad 1, If you press the button again, you can listen again. If you press the button 4, you can cancel it. And the direct connection can be charged with the information usage fee by a separate paid policy. Then, the service server 200 receives an acknowledgment from the business owner and processes the same.

On the other hand, no direct connection is possible between directors and directors during the direct call. Accordingly, an employer who wishes to establish a call connection with a user is able to establish a call connection with the user at the next turn through call distribution in a standby state.

Then, when business information of the business owners who click the second button is pushed, the user can select one of several business information and make a private call, and the application maps the user phone number to the special number (050) And can be prevented from being exposed to the outside.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments. It will be apparent to those skilled in the art that various modifications may be made without departing from the scope of the present invention. Accordingly, the true scope of the present invention should be determined by the technical idea of the appended claims.

Claims

A portable terminal serving as an interface for confirming business information and providing a call connection, including an application for verifying a user's voice processing, search by type, area information, user location information, and transmitting the information to a service server via a wireless network; ,
The requirements of the user transmitted from the portable terminal are raised or converted into voice and transmitted to a plurality of business owners through a telephone network and an employer who satisfies the conditions of the user among the employers received by the communication network through the business telephone is returned : 1. A system for providing simultaneous inquiries and pre-order services for a plurality of businesses by businesses in the vicinity.

The method according to claim 1,
Wherein the portable terminal is a portable terminal capable of transmitting data through a wireless network including a mobile phone, a smart phone, a tablet PC, and a PDA.

The method of claim 1, wherein the service server
A storage unit for storing geographic information system (GIS) data, business information, user information, and map information;
The portable terminal may process data received from the portable terminal in cooperation with the storage unit, communicate with the portable terminal to provide information desired by the user, store or convert the processed voice information, An operation processing unit for extracting,
And an intelligent network service unit for transferring the user's requirements to the plurality of business owners extracted by the operation processing unit and providing communication between the business owner and the user and transmitting the feedback of the business owner to the user. Simultaneous inquiry and pre-order service delivery system for.

The method of claim 3,
Wherein the service server further comprises a blacklist management unit for blocking prank calls or abusing of users and employers by using black list information. system.

4. The apparatus of claim 3, wherein the storage unit
A GIS data DB for converting the GIS data into a database,
A business information DB that stores business information including a business type, an address, a menu, a telephone number, a scale, and business hours of a business by region,
A user information DB that stores user information including a location, a telephone number, and a requirement of a user received from the portable terminal;
And a map information DB storing map information of each region in a database, and a system for providing simultaneous inquiry inquiry and reservation order service for a plurality of business owners according to surrounding industries.

The method of claim 3,
Wherein the operation processing unit performs a function of pushing information of a business that wants to be connected to the portable terminal through a push operation.

4. The apparatus of claim 3, wherein the operation processing unit
A voice processor for converting data received from the portable terminal into a voice or voice;
A data processor for textualizing user data and data according to a user's desired condition and performing data processing such as sorting, sorting, and aggregating text data in the transmitted data;
A detecting unit for extracting user information by using data processed by the data processor and detecting a corresponding shop by region in a storage unit,
And a business information providing unit for providing the portable terminal with the business information detected by the detecting unit or the information of the business that has requested the user to check the desired condition. .

The method of claim 3,
The intelligent network service unit provides a function of confirming when a user and an employer are directly connected and processing to enable only a call connection application or distributing a call so that an employer who wants to communicate with the user can make a next call connection in a standby mode A system for providing simultaneous inquiries and pre-order services for a plurality of business owners by industry.

4. The system of claim 3, wherein the intelligent service unit
A simultaneous call service unit for performing a simultaneous call service to a business telephone set of a corresponding local business office of a desired condition detected by the operation processing unit;
A call connection / response reception processing unit for making a call connection with the simultaneous calling office telephone and providing the desired condition information through the ARS (automatic answering system) service by the voice conversion user in the operation processing unit;
And a call distributing unit for distributing the call to the business telephone of a local business office performing the simultaneous call service by the simultaneous call service unit.

(A) inputting a request according to an inquiry and a pre-order through a portable terminal;
(B) receiving the input information, performing a voice conversion process on the input information, selecting a shop matching the search condition in conjunction with the GIS data, business information, and map information stored in advance in the storage unit,
(C) simultaneously calling the telephone number of the selected business and providing the user's request through the ARS announcement to the enterprise receiving the telephone call. How to provide telephone and pre-order services.

11. The method of claim 10,
Wherein the step (A) comprises providing the business information in advance in order from the user's location through the application included in the portable terminal in advance. Way.

12. The method of claim 11, wherein step (A)
(A1) a step of searching for a business type for an inquiry and a pre-order by confirming business information provided in a close order from a location of a user provided in an application of a user's portable terminal;
(A2) All the call buttons of the searched business category are selected and moved to the call screen, and the user's location, search radius, company list, business type, requirement, portable terminal information The method comprising the steps of: (a) receiving an input from a user;

13. The method of claim 12,
In the step (A2), a voice input is performed through the voice recording mode as an input method of requirements and conditions, or a GUI-based reservation screen or a text message screen in which at least one condition is listed on the screen, And receiving input through a text input. The method of providing simultaneous inquiry and pre-order service for a plurality of businesses by businesses in the vicinity.

11. The method of claim 10, wherein step (B)
Converting input information into a voice file format using a text to speech (TTS) when the input information is received through the portable terminal;
Extracting the user information from the input information through the portable terminal, detecting and selecting the shop in the region based on the user's desired condition, the current location of the user, the type of business, the search radius,
And providing the user with the business information having the selected local business or the confirmed desired condition to the user.

11. The method of claim 10, wherein step (C)
(C1) performing a simultaneous call to a business telephone at a corresponding selected business in a desired condition,
(C2) a step of providing the user's requirements by providing information to the employer through the ARS information service,
(C3) receiving confirmation of availability of the user's requirement to the employer who listens to the user's requirements through the ARS service,
(C4) Providing a call connection between an employer and a user through call distribution when the confirmation is made, and a method for providing simultaneous inquiry call and pre-order service for a plurality of businesses according to nearby industries.

16. The method of claim 15,
The method according to claim 1, further comprising the steps of: (a) connecting directly to the user in accordance with the content of the confirmation in the step (c3), transmitting only the business information to the user, Service delivery method.

17. The method of claim 16,
In this case, an employer who wishes to establish a call connection with the user is in a standby state, and when the next call is made, Wherein the service provider provides the service provider with connection to the plurality of business partners in the vicinity.