KR102551908B1 - Unmanned Store Operation System with Portable Kiosk - Google Patents

Abstract

An object of the present invention is to provide a more convenient and more unmanned unmanned store operating system.
In accordance with the above object, the present invention arranges a tablet computer as a portable kiosk for each table instead of a large kiosk, and orderers sit at each table and order and pay at the portable kiosk provided, and a kitchen terminal provided in the kitchen and the tablet By communicating with the kiosk, it is possible to know which order has been placed from which table in the kitchen, and a system that autonomously drives and distributes food to the orderer's table by loading the cooked food onto the serving bot is provided.

Description

Unmanned Store Operation System with Portable Kiosk}

The present invention relates to an unmanned store operation system, and more particularly, to an unmanned store operation system using a tablet computer as a portable kiosk.

Environments such as wage hikes, the development of self-driving technology, and the spread of tablet computers are increasingly favoring the opening of unmanned stores. In the case of restaurants, it is now possible to rely on technology other than human resources for order reception, serving, and payment in addition to cooking personnel in the kitchen. For example, by placing an order at a kiosk and paying immediately, the kiosk can take the place of order reception and counter manpower. can

Registered Patent No. 1020074360000 discloses an unmanned store and proposes an unmanned store operation system using a kiosk, an unmanned POS terminal, and an order tablet. Since the operating system uses a large kiosk, there is a problem in that customers have to line up.

An object of the present invention is to provide a more convenient and more unmanned unmanned store operating system.

In accordance with the above object, the present invention arranges a tablet computer as a portable kiosk for each table instead of a large kiosk, and orderers sit at each table and order and pay at the portable kiosk provided, and a kitchen terminal provided in the kitchen and the tablet By communicating with the kiosk, it is possible to know which order has been placed from which table in the kitchen, and a system that autonomously drives and distributes food to the orderer's table by loading the cooked food onto the serving bot is provided.

In the above, the serving bot may communicate with the kitchen terminal to recognize which table the cooked food should be served to.

In the above, the portable kiosk generates and displays a corresponding table number and an order number indicating an order order on the screen when the orderer selects a menu and places an order and completes the payment.

In the above, the portable kiosk transmits the table number, order number, and selection menu to the kitchen terminal using communication.

In the above, if the orderer moves from the existing table to another table in matching, a screen for entering the table movement situation can be displayed on the portable kiosk provided at the table finally selected, and the orderer enters the table movement situation If so, the corresponding information is transmitted to the kitchen terminal.

In the above, the portable kiosk supports voice service.

According to the present invention, an almost completely unmanned store can be implemented.

Since ordering is made using a portable kiosk provided at each table, it is convenient because there is no need to line up at the kiosk, and there is no problem with short children, people who have difficulty standing, and the visually impaired who need voice services.

A portable kiosk of a portable size is placed on the table, so there is no need for space for a large kiosk.

In addition, when a customer wants to move a table in an unmanned store, even if an order has already been placed, it can be easily notified of the table number change situation, enabling almost complete unmanned operation.

1 is a schematic diagram illustrating the basic concept of a portable kiosk according to the present invention.
2 shows an embodiment of a portable kiosk according to the present invention.
3 and 4 show an embodiment of an unmanned store to which a portable kiosk is applied according to the present invention.
5 is a flow chart showing an embodiment of an unmanned store to which a portable kiosk is applied according to the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a schematic diagram illustrating the basic concept of a portable kiosk according to the present invention. The portable kiosk of the present invention has all the advantages of a table order using a conventional large-size kiosk and a customer's smartphone. It is preferable to use a tablet computer as a portable kiosk, but it can be replaced with a recently released smart phone, a rollable or expandable terminal to be released in the future. A portable kiosk is placed at each table in the store, so orderers can sit down and order. The present invention can solve the problem that orderers have to line up while existing large kiosks take up space, and that people who do not reach heights or visually impaired cannot use them. In addition, there is no need to install a separate app on your smartphone, making it easier to use than the existing table ordering method. In addition, portable kiosks can be used to place orders in a non-face-to-face manner, which can help prevent the spread of infectious diseases in addition to replacing manpower.

2 shows an embodiment of a portable kiosk according to the present invention.

In this embodiment, the portable kiosk is composed of a tablet computer, and a credit card payment machine is integrally installed so that the orderer can pay directly with a credit card after selecting a menu. The payment machine communicates with the tablet computer through communication means such as Bluetooth. In addition, wired and wireless chargers were installed for each tablet computer and card payment machine. Using the microphone and speaker provided in the tablet computer, it is possible to place an order not only by touch but also by voice. The camera, microphone and speaker provided in the tablet computer can be used for two-way communication with the kitchen or manager. It is used for order guidance, device usage guidance, and answers to various other inquiries. Video calls can be made, and orders, inquiries, and answers can be made by voice commands through the voice recognition module.

According to the present invention, all orders, payments, and other requests can be performed in a non-face-to-face manner through a portable kiosk.

In addition, table information can be included in order information by sitting at a table and paying for an order. Since there is table information in the order information, it is served using the table number when serving food, and therefore, serving bots can be applied to serve food in a non-face-to-face manner.

In addition, when a customer takes a seat in an unmanned store, places an order, and then moves to another table, the change can be input into the portable kiosk or notified through two-way video and voice communication with the store manager using a camera, microphone, and speaker. . For example, if you move to another table after you finish your order and before the food is served, you touch a button to enter whether or not to change the table on the tablet computer at the table you have moved to, or notify by voice, and the tablet computer screen displays the number of the existing table. After showing , order number and menu, it displays the fact of replacement with the moved table number.

Customer identification (ID card, face, etc.)

Wheelchair users, children, and the visually impaired can also use it, and voice recognition is more useful in this case.

When paying for an order using a portable kiosk, a point accumulation function is installed so that store points can be accumulated by entering a phone number. It is convenient because there is no need for a separate solution for point accumulation.

3 and 4 show other embodiments of an unmanned store to which a portable kiosk is applied according to the present invention.

It is desirable to have a kitchen terminal, a store monitor, and a serving bot in addition to the portable kiosk.

The portable kiosk includes and operates the following information.

1. Store information: Build a database by digitizing various information related to restaurant operation.

Basic store information, store interior location information, table (seat) information, food menu information, cooking process information, food ingredient information, etc. are included.

1) Basic store information, including store location, operating hours, representative food menu, store owner (manager), etc.

2) Store interior location information includes store interior plan by floor, location of store entrance and exit, location of tables (seats), location of kitchen, location of food distribution area, location of exit area, location of unmanned ordering machines, and aisle location information.

3) Table (seat) information, table (seat) size (based on 1, 2, 3, ~ 4 people, etc.), table (seat) number (1, 2, 3, ~ n), table (seat) operation type It includes information (regular seats, reserved seats, etc.), status (available, in use, unavailable) information, etc.

4) Food menu information includes food name, price, ingredients, cooking method, size, weight, serving period (time), food texture, status (on sale, discontinued), etc.

5) Cooking process information includes ingredients, food cooking method, process, time, precautions, serving container, packaging method information, etc.

6) Food ingredient information includes ingredient name, measurement unit, current stock, appropriate stock, price, order place, minimum order unit, country of origin information, etc.

7) As order information, order number, food menu, table (seat), and order status information are generated when ordering food.

2. Non-face-to-face self-order payment: Customers order and pay for food non-face-to-face using a portable kiosk while sitting at a table.

When ordering food, order information including food menu, table (seat) number, order number, food menu, and order status information is created.

3. Food cooking: Order information is transmitted to kitchen terminals (consisting of smartphones, tablets, desktops, etc.) through network communication, and the kitchen starts cooking food using order information and cooking process information.

In the order information, the order status is changed to cooking start, and when cooking is completed, the food is placed in a serving container and the order status is changed to the cooking complete status in the order information to prepare food for serving.

4. Food provision: When the order status in the order information is changed to cooked status, the order status information is displayed on the store monitor.

1) Customers can check order status information and take food directly from food outlets to eat.

2) The order number and table (seat) of the order information can be delivered to the customer with a serving bot (autonomous driving serving robot).

In the above, the customer can select whether or not to use the serving bot at the portable kiosk. Selection is possible only until the food is loaded onto the serving bot. This situation is displayed on the screen of the portable kiosk.

On the other hand, in addition to the store monitor, the portable kiosk can also display order status information indicating the cooking stage and completion, and the customer can guess the completion time of the food based on this. In this case, store monitors are optional.

5. Additional requests: Customers can request additional requests using the portable kiosk if additional requests are required.

The process of handling additional requests can be the same process as providing food. For example, in the manner of additional ordering, order confirmation, preparation, and serving (self-service or serving bots).

Additional requests and withdrawal requests are possible if there is order number, food menu, and table (seat) information in the order information.

6. Eating after eating:

1) Customers can directly return food containers to the exit area.

2) When requesting a meal using the portable kiosk, the serving bot moves to the requested table (seat) position, and when the customer loads the food container onto the serving bot, the serving bot moves to the exit area and delivers the container to the exit area. do. The portable kiosk provides a screen for requesting leaving, displays a leaving request button, and at this time, the location of the serving bot can be displayed together.

Figure 5 shows the above in a flow chart.

In the above, the portable kiosk, the kitchen terminal, and the serving bot (when there is a serving bot) may communicate with each other through communication.

In addition, the store monitor may display a cooked menu, a corresponding table number, a serving bot call status, an order number waiting for cooking, or a call status in conjunction with a kitchen terminal and a portable kiosk.

In this way, a convenient store can be implemented while the store is almost completely unmanned.

On the other hand, the specific numerical values presented in the above embodiments are illustrative and can be modified as needed, and those skilled in the art to which the present invention belongs can implement the present invention in other specific forms without changing its technical spirit or essential features. You will understand that it can be. Therefore, the embodiments described above should be understood as illustrative in all respects and not limiting. The scope of the present invention is indicated by the following claims rather than the detailed description above, and all changes or modifications derived from the meaning and scope of the claims and their equivalent concepts should be interpreted as being included in the scope of the present invention. do.

Claims (7)

A portable kiosk placed on each table; and
A kitchen terminal provided in the kitchen; and
Including self-driving serving bots,
The portable kiosk and the kitchen terminal can communicate by including communication means,
The portable kiosk,
menu information display means;
a payment means for completing payment when the orderer completes menu selection from the menu information; and
After payment is completed, order information display means for displaying including order number, table number, menu, and order status information indicating whether cooking is being completed or cooking is complete;
The communication unit of the portable kiosk transmits order information to the kitchen terminal,
The kitchen terminal starts cooking according to the order information and changes the order status information for the corresponding order number to in cooking, and changes it to cooking complete after cooking is completed, and the order status information is displayed on the portable kiosk screen in real time,
The portable kiosk includes a camera, a microphone, and a speaker, can communicate with a kitchen terminal through voice or video, and has a voice recognition module to recognize and execute an order by voice, induce payment, and request or be able to provide answers to questions,
The portable kiosk displays a means for customers to select whether or not to use the serving bot on the screen, and when the customer selects to use the serving bot, the serving bot communicates with the kitchen terminal to transfer food containers mounted on the serving bot to the kitchen terminal. autonomously drive to the table designated by
The portable kiosk,
It includes a button that allows customers to sit down, place an order, and then enter changes when they want to move to another table, or notify the store manager via interactive video and voice communication using a camera, microphone, or speaker, and a portable kiosk screen. After showing the existing table number, order number, and menu, it is possible to display the fact of replacement with the moved table number,
When ordering alcoholic beverages, customer identification can be performed for identification and face in a non-face-to-face manner for adult verification,
A screen for requesting a meal is provided, and the location of the meal request button and the serving bot are displayed together. An unmanned store operation system characterized in that it moves to the exit area and delivers the container to the exit area.


delete delete delete The method of claim 1, further comprising a store monitor, the store monitor interlocking with a kitchen terminal and a portable kiosk to display a cooked menu, a corresponding table number, a serving bot call status, an order number waiting for cooking, or a call status. Characterized by an unmanned store operation system. delete The method of claim 1, wherein the portable kiosk can display store information and food information in addition to order information,
Store information includes store location, operating hours, store entrance and exit location, table information, kitchen location, restaurant location, and store interior floor plan including exit location,
The table information includes a table size such as 1, 2, 3, or 4 people, a table number including one of 1, 2, 3,.., n times, table management information such as regular or reserved seats, availability, and occupancy. contains table state information, including , or unavailable;
Food information includes food name, ingredient, material origin, price, cooking method, size, weight, serving period, serving time, status information including sale or suspension of sale, food cooking method, process, time, precautions, serving container, and packaging method information.

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