KR101989645B1 - 동적 음성 메뉴를 위한 기술 - Google Patents

동적 음성 메뉴를 위한 기술 Download PDF

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Publication number
KR101989645B1
KR101989645B1 KR1020147016225A KR20147016225A KR101989645B1 KR 101989645 B1 KR101989645 B1 KR 101989645B1 KR 1020147016225 A KR1020147016225 A KR 1020147016225A KR 20147016225 A KR20147016225 A KR 20147016225A KR 101989645 B1 KR101989645 B1 KR 101989645B1
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South Korea
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user
voice menu
menu
custom
voice
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Korean (ko)
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KR20140108528A (ko
Inventor
제간 링엄
우마 마헤스와리 안바자간
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마이크로소프트 테크놀로지 라이센싱, 엘엘씨
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/16—Sound input; Sound output
    • G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72484—User interfaces specially adapted for cordless or mobile telephones wherein functions are triggered by incoming communication events
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575—Means for retrieving and displaying personal data about calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/355—Interactive dialogue design tools, features or methods

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)
KR1020147016225A 2011-12-16 2012-12-15 동적 음성 메뉴를 위한 기술 Active KR101989645B1 (ko)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US13/328,130 2011-12-16
US13/328,130 US9063703B2 (en) 2011-12-16 2011-12-16 Techniques for dynamic voice menus
PCT/US2012/069969 WO2013090869A1 (en) 2011-12-16 2012-12-15 Techniques for dynamic voice menus

Publications (2)

Publication Number Publication Date
KR20140108528A KR20140108528A (ko) 2014-09-11
KR101989645B1 true KR101989645B1 (ko) 2019-06-14

Family

ID=47930274

Family Applications (1)

Application Number Title Priority Date Filing Date
KR1020147016225A Active KR101989645B1 (ko) 2011-12-16 2012-12-15 동적 음성 메뉴를 위한 기술

Country Status (6)

Country Link
US (1) US9063703B2 (enExample)
EP (1) EP2792110B1 (enExample)
JP (1) JP6180430B2 (enExample)
KR (1) KR101989645B1 (enExample)
CN (1) CN103002156B (enExample)
WO (1) WO2013090869A1 (enExample)

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US11132173B1 (en) * 2014-02-20 2021-09-28 Amazon Technologies, Inc. Network scheduling of stimulus-based actions
CN105450876A (zh) * 2014-06-11 2016-03-30 阿里巴巴集团控股有限公司 一种语音播报方法及相关系统
CN105323392A (zh) * 2014-06-11 2016-02-10 中兴通讯股份有限公司 一种快速进入ivr菜单的方法及装置
EP3182684A4 (en) * 2014-07-18 2018-05-23 Shanghai Chule (Cootek) Information Technology Co., Ltd. Intelligent service interaction platform apparatus, system and realizing method thereof
US10452233B2 (en) 2014-07-18 2019-10-22 Shanghai Chule (Cootek) Information Technology Co., Ltd. Information interactive platform, system and method
CN104158935A (zh) * 2014-07-28 2014-11-19 联想(北京)有限公司 一种信息处理的方法及电子设备
US9736194B1 (en) * 2015-03-06 2017-08-15 Amazon Technologies, Inc. System for establishing communication between devices
JP2017103598A (ja) 2015-12-01 2017-06-08 ソニー株式会社 情報処理装置、情報処理方法、およびプログラム
US10229671B2 (en) * 2015-12-02 2019-03-12 GM Global Technology Operations LLC Prioritized content loading for vehicle automatic speech recognition systems
US10091355B2 (en) * 2016-02-19 2018-10-02 International Business Machines Corporation Virtual voice response agent individually configured for a user
CN107105109B (zh) * 2016-02-23 2020-06-19 平安科技（深圳）有限公司 语音播报方法及系统
CN109446220B (zh) * 2018-09-13 2021-02-02 浙江百世技术有限公司 一种基于快递用户的客服语音菜单定制方法和定制系统
CN109005303B (zh) * 2018-09-18 2020-08-18 中国工商银行股份有限公司 交互语音应答方法及装置
US11044338B1 (en) * 2018-12-28 2021-06-22 8X8, Inc. Server-presented inquiries using specific context from previous communications
US12394419B2 (en) 2020-05-27 2025-08-19 Google Llc Compensating for hardware disparities when determining whether to offload assistant-related processing tasks from certain client devices
CN113011198B (zh) * 2021-03-05 2022-07-22 北京嘀嘀无限科技发展有限公司 一种信息交互方法、装置及电子设备
CN114385264A (zh) * 2022-01-12 2022-04-22 挂号网（杭州）科技有限公司 配置方法、装置、后台、电子设备及存储介质

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US20090141872A1 (en) * 2007-11-30 2009-06-04 Wei Li Method and apparatus for resuming the sessions between client device and ivr system

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US20090141872A1 (en) * 2007-11-30 2009-06-04 Wei Li Method and apparatus for resuming the sessions between client device and ivr system

Also Published As

Publication number Publication date
KR20140108528A (ko) 2014-09-11
EP2792110A4 (en) 2015-09-30
US9063703B2 (en) 2015-06-23
EP2792110A1 (en) 2014-10-22
US20130156168A1 (en) 2013-06-20
CN103002156B (zh) 2016-02-03
HK1182864A1 (zh) 2013-12-06
CN103002156A (zh) 2013-03-27
EP2792110B1 (en) 2021-08-25
JP2015504275A (ja) 2015-02-05
JP6180430B2 (ja) 2017-08-16
WO2013090869A1 (en) 2013-06-20

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