CN103002156B - 用于动态语音菜单的技术 - Google Patents

用于动态语音菜单的技术 Download PDF

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Publication number
CN103002156B
CN103002156B CN201210546323.1A CN201210546323A CN103002156B CN 103002156 B CN103002156 B CN 103002156B CN 201210546323 A CN201210546323 A CN 201210546323A CN 103002156 B CN103002156 B CN 103002156B
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China
Prior art keywords
voice menu
user
menu
voice
customized
Prior art date
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CN201210546323.1A
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English (en)
Chinese (zh)
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CN103002156A (zh
Inventor
J·林加姆
U·M·安巴扎甘
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Microsoft Technology Licensing LLC
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Microsoft Technology Licensing LLC
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Publication of CN103002156A publication Critical patent/CN103002156A/zh
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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/16—Sound input; Sound output
    • G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72484—User interfaces specially adapted for cordless or mobile telephones wherein functions are triggered by incoming communication events
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H04M1/575—Means for retrieving and displaying personal data about calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/355—Interactive dialogue design tools, features or methods

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Theoretical Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)
CN201210546323.1A 2011-12-16 2012-12-14 用于动态语音菜单的技术 Active CN103002156B (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US13/328,130 US9063703B2 (en) 2011-12-16 2011-12-16 Techniques for dynamic voice menus
US13/328,130 2011-12-16

Publications (2)

Publication Number Publication Date
CN103002156A CN103002156A (zh) 2013-03-27
CN103002156B true CN103002156B (zh) 2016-02-03

Family

ID=47930274

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201210546323.1A Active CN103002156B (zh) 2011-12-16 2012-12-14 用于动态语音菜单的技术

Country Status (6)

Country Link
US (1) US9063703B2 (enExample)
EP (1) EP2792110B1 (enExample)
JP (1) JP6180430B2 (enExample)
KR (1) KR101989645B1 (enExample)
CN (1) CN103002156B (enExample)
WO (1) WO2013090869A1 (enExample)

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US7577664B2 (en) 2005-12-16 2009-08-18 At&T Intellectual Property I, L.P. Methods, systems, and products for searching interactive menu prompting system architectures
US11132173B1 (en) * 2014-02-20 2021-09-28 Amazon Technologies, Inc. Network scheduling of stimulus-based actions
CN105450876A (zh) * 2014-06-11 2016-03-30 阿里巴巴集团控股有限公司 一种语音播报方法及相关系统
CN105323392A (zh) * 2014-06-11 2016-02-10 中兴通讯股份有限公司 一种快速进入ivr菜单的方法及装置
EP3182684A4 (en) * 2014-07-18 2018-05-23 Shanghai Chule (Cootek) Information Technology Co., Ltd. Intelligent service interaction platform apparatus, system and realizing method thereof
US10452233B2 (en) 2014-07-18 2019-10-22 Shanghai Chule (Cootek) Information Technology Co., Ltd. Information interactive platform, system and method
CN104158935A (zh) * 2014-07-28 2014-11-19 联想(北京)有限公司 一种信息处理的方法及电子设备
US9736194B1 (en) * 2015-03-06 2017-08-15 Amazon Technologies, Inc. System for establishing communication between devices
JP2017103598A (ja) 2015-12-01 2017-06-08 ソニー株式会社 情報処理装置、情報処理方法、およびプログラム
US10229671B2 (en) * 2015-12-02 2019-03-12 GM Global Technology Operations LLC Prioritized content loading for vehicle automatic speech recognition systems
US10091355B2 (en) * 2016-02-19 2018-10-02 International Business Machines Corporation Virtual voice response agent individually configured for a user
CN107105109B (zh) * 2016-02-23 2020-06-19 平安科技（深圳）有限公司 语音播报方法及系统
CN109446220B (zh) * 2018-09-13 2021-02-02 浙江百世技术有限公司 一种基于快递用户的客服语音菜单定制方法和定制系统
CN109005303B (zh) * 2018-09-18 2020-08-18 中国工商银行股份有限公司 交互语音应答方法及装置
US11044338B1 (en) * 2018-12-28 2021-06-22 8X8, Inc. Server-presented inquiries using specific context from previous communications
CN115699167B (zh) * 2020-05-27 2024-10-29 谷歌有限责任公司 当确定是否从某些客户端设备卸载助理相关处理任务时补偿硬件差异
CN113011198B (zh) * 2021-03-05 2022-07-22 北京嘀嘀无限科技发展有限公司 一种信息交互方法、装置及电子设备
CN114385264A (zh) * 2022-01-12 2022-04-22 挂号网（杭州）科技有限公司 配置方法、装置、后台、电子设备及存储介质

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US6061433A (en) * 1995-10-19 2000-05-09 Intervoice Limited Partnership Dynamically changeable menus based on externally available data
CN1558656A (zh) * 2004-01-20 2004-12-29 联想(北京)有限公司 一种基于voicexml的电话语音实时交互系统和方法
US7065188B1 (en) * 1999-10-19 2006-06-20 International Business Machines Corporation System and method for personalizing dialogue menu for an interactive voice response system
CN1826756A (zh) * 2003-08-15 2006-08-30 思科技术公司 用于基于语音的网络管理的系统和方法
CN1937670A (zh) * 2006-10-27 2007-03-28 华为技术有限公司 一种实现可定制播放语音的系统及方法

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Publication number Priority date Publication date Assignee Title
US6061433A (en) * 1995-10-19 2000-05-09 Intervoice Limited Partnership Dynamically changeable menus based on externally available data
US7065188B1 (en) * 1999-10-19 2006-06-20 International Business Machines Corporation System and method for personalizing dialogue menu for an interactive voice response system
CN1826756A (zh) * 2003-08-15 2006-08-30 思科技术公司 用于基于语音的网络管理的系统和方法
CN1558656A (zh) * 2004-01-20 2004-12-29 联想(北京)有限公司 一种基于voicexml的电话语音实时交互系统和方法
CN1937670A (zh) * 2006-10-27 2007-03-28 华为技术有限公司 一种实现可定制播放语音的系统及方法

Also Published As

Publication number Publication date
JP6180430B2 (ja) 2017-08-16
JP2015504275A (ja) 2015-02-05
US20130156168A1 (en) 2013-06-20
EP2792110A1 (en) 2014-10-22
CN103002156A (zh) 2013-03-27
EP2792110A4 (en) 2015-09-30
HK1182864A1 (zh) 2013-12-06
WO2013090869A1 (en) 2013-06-20
US9063703B2 (en) 2015-06-23
KR101989645B1 (ko) 2019-06-14
KR20140108528A (ko) 2014-09-11
EP2792110B1 (en) 2021-08-25

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